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March 23, 2026 51 mins
How Leaders Accidentally Become the Bottleneck with Brad Poulos

Most business owners are exhausted—not because they’re lazy, but because they’re trying to carry a business that was never designed to support them.

In this episode of Marc Haine Live, Canada’s Small Business Professor Brad Poulos explains why many of the problems owners obsess over aren’t real problems at all—and why stepping back can sometimes be the most profitable move you make.

You’ll learn: • Why most businesses fail from small mistakes, not big ones • How decision overload destroys scale and cash flow • When growth is actually the wrong goal • Why letting go is a leadership skill—not a risk

This episode is a must-watch for founders, operators, and managers who want a business that works for them—not one they constantly rescue.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Brad

Brad Poulos—known as Canada’s Small Business Professor—helps entrepreneurs think clearly about hard decisions.

He’s not a theorist. He’s an operator.

Brad has started businesses, sold some, closed others, and scaled a startup to #8 on the Profit 100 list. He has raised capital as a public company CEO on both Wall Street and Bay Street. In other words, he’s lived the pressure, the payroll anxiety, the growth excitement—and the occasional “what was I thinking?” moment that comes with building something real.

For the past 16 years, Brad has taught entrepreneurship, strategy, and small business at Toronto Metropolitan University, where he also launched Canada’s first Cannabis Essentials course series. He is the author of Most Problems Solve Themselves and The Small Business Operator’s Manual, and co-author of From Pitch to Payoff.

Brad’s philosophy is simple: Build a business that is profitable, focused, and built to last.

No startup theatre. No jargon. Just practical operating principles that work in the real world.

Connect with Brad

📍 Website: bradpoulos.com 📧 Email: brad@poulos.com 🔗 LinkedIn: https://www.linkedin.com/in/bradpoulos/ 📘 Facebook: https://www.facebook.com/brad.poulos

----more----About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

Looking for more quality content? Check out Marc's catalogue of 

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