Ryan Holley is a sales rep for Fox Distributing in southwest Florida, and an automotive industry veteran with over 12 years of experience. Before coming to BG, Ryan managed the service department at a very large, very successful dealership, and in this episode, he shares some insight on the service department structure and processes that helped his store climb to the very top of the ranks. We discuss advisor and technician pay plans, managing the constant flow of quick service customers, the ever-evolving advisor sales process, attracting, growing, and keeping quality technicians, and all of the contributing factors that took his store from an abysmally low maintenance penetration to one of the strongest in the region.Whether you are new to working with dealerships or a seasoned professional, you're bound to take away some things from this episode!
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