July 15, 2026 • 32 mins
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Speaker 1 (00:03):
It's that time. Time, time, time, luck and load. So
Michael darry Show is on the air.
Speaker 2 (00:14):
All right, you guys, let's listen up.
Speaker 3 (00:17):
We won a game yesterday.
Speaker 1 (00:19):
If we win one today, that's two.
Speaker 3 (00:22):
In a row.
Speaker 1 (00:23):
We win one tomorrow, that's called a winning streak.
Speaker 3 (00:28):
It has happened before. So let's see some hustle. Let's
jack it up a little. I got a feeling things
are about to turn around for us.
Speaker 2 (00:36):
That's been so many things has held us down, but
now it's books by.
Speaker 3 (00:42):
Things are finally coming around. I know we've got a long,
long day to go.
Speaker 1 (00:49):
And where we win up, I don't know.
Speaker 2 (00:53):
So win with every single facet. We're gonna win so much.
You may even get tired of winning. And you'll say, please, please,
it's too much winning.
Speaker 3 (01:03):
We can't take.
Speaker 2 (01:04):
It anymore, mister President, it's too much, And I'll say.
Speaker 4 (01:07):
No, it isn't.
Speaker 2 (01:08):
We have to keep winning. We have to win more.
We're gonna win more. We're gonna win so much.
Speaker 4 (01:15):
We've regained our stride, we discovered our spirit. America is thriving,
America is flourishing, and yes, America is winning again like
never before.
Speaker 5 (01:39):
We go.
Speaker 3 (01:54):
To the Bullons we go, Maxie, you're on the Michael
Berry Show. Go ahead, dear.
Speaker 6 (01:59):
Mister, see, I've been dying to tell you for years
about my stories about customers being right. We had a
dress shop, Ladies dress shop Sandwich between Rudi's and Walkers
on Post Boulevard in the shadow of your old West
(02:20):
Loop office building.
Speaker 3 (02:22):
Oh okay, so what's up?
Speaker 6 (02:26):
Was was it long thirty five years ago? That's when
Rudy's was there?
Speaker 3 (02:32):
Okay? So where were you kind of give me Sam
Phillippi uh West Tim.
Speaker 6 (02:38):
Well, you know where you know where Rudy's stouch thing was,
rudy right behind your off office building Walkers dress Shop
Postal Boulevard.
Speaker 3 (02:51):
No, I don't think I do.
Speaker 6 (02:52):
Give my house well to the uh west of your
office builduilding on.
Speaker 7 (03:03):
The Loop.
Speaker 3 (03:06):
Yeah, so we were at two thousand West.
Speaker 6 (03:08):
Loop Okay, so that's about what so we would be
two thousand ish.
Speaker 3 (03:14):
The hotel was there, yeah, yeah, there's still there.
Speaker 6 (03:19):
Well, Rudy's and now they built a little store in
the middle of the parking lot. But any who, the
we had a customer that decided that she wanted to
have her way, and she told me there was me
and two salespeople. It was a little bitty shop and
(03:40):
she said, I thought the customer was all right, always right,
And I said, how can that be? And so she
didn't get her way. We did our business and went
our way. We did have a lady that came in
that no one wanted to work with because she was
asked to everybody and she didn't want to be bothered.
(04:03):
And I said, just keep your distance. You know, just
if she wants something, she'll ask that they'd say, oh please,
don't want don't make me go work for her with her.
And so one time she came in and I said, ma'am,
the ladies don't like to work with you because you've
got a bad attitude, and for you to come in
(04:25):
our store from now on, you're going to have to
be nice to them, or we don't want you coming back.
And she said what. Then I said, this is just
don't come in if you can't be nice. And from
then on she did come in and she was nice.
Speaker 3 (04:46):
Yeah, I've seen that happen. We we were.
Speaker 8 (04:51):
I do it on Facebook, I do it on Twitter. Uh,
we do it on the phone lines. I do it
with emails. I did it at the RCC. There are
people who believe that they are entitled.
Speaker 3 (05:02):
To abuse you. And there are a lot of people
thank you for the call, by the way, there are
a lot of people who think that they have to
accept that, or that you can just nice these people
into being reasonable.
Speaker 8 (05:16):
And it's not about you. It started before you. They
were abused as a child, their spouse left on them,
they're not what they wanted to be in life, they
got fired from the job they thought they should have,
or you know whatever else. And what I've learned is
life is my life is too short to tolerate that nonsense.
So you simply cut them out of your life immediately.
(05:37):
I've seen salesmen get run ragged by a client, and
that person just run them ragged, and they'll go sit
and have lunch with them, and that person just nuttier
and squirreld turns and they'll over a commission, how many
clients you got one hundred? Cut that guy and spend
that time on something better, because that person is a
(05:58):
world of crazy all day, every day wherever they go.
Speaker 3 (06:03):
You're just the inner. You're just part of the Venn
diagram today, and then you learn later. It's always kind
of a little comforting because you learn later that that
when that customer that didn't come to your shop anymore,
or your restaurant or your tire shop, when you finally
said enough, I can't deal with you any longer. And
then you meet somebody three years later and they go, hey,
(06:25):
you know o John Boudreau.
Speaker 8 (06:27):
Oh God, I hadn't thought of that name in years.
Why do you ask, Well, he used to go to
your shop. How do you know that?
Speaker 3 (06:35):
Because he came to my shop and he told me
what sbs y'all were. Oh do you know anything? Oh no, no, no,
trust me, we know we know. He walked in the
door telling us how terrible y'all were, and and you know,
we thought, well, maybe y'all just didn't you know, you
weren't being nice to the guy or whatever else, And
so we tried to accommodate the guy, and eventually we
(06:57):
came to understand what y'all were have known already is
that this guy is a Tasmanian devil. He's horrible, He's terrible.
Speaker 8 (07:06):
So we asked him to go down the road, and
now he's down at Smith's Tire shop. And they called
me yesterday and asked me, is this dude crazy, and
I said as a bed bug.
Speaker 3 (07:16):
They said, okay, because.
Speaker 8 (07:17):
He's been here twice and he's got my whole staff
on edge. And then you start realizing that in almost
everything you do, there's an eighty twenty if not a
ninety ten year old. Eighty percent of your customers are
going to be super nice, wonderful people or unnoteworthy. They're
just going to come in and spend their money and
(07:37):
receive their service and go on about their business. But
it's going to be twenty percent that are going to
run you ragged and make you miserable. And what you
find out is you can't serve the eighty because you're
dealing with the complaints of the twenty. So if you
weed out the twenty, you grow the eighty to expand
the pie of more than one hundred. Because there are
(07:57):
people who don't want to be happy, they're abusive, they
don't play by the same rules, and guess what, they
may not be white, they may not be American born,
they may come from a culture of that. And too
many people feel like, well, I don't won't say anything
because then well.
Speaker 3 (08:11):
You know, Daniel, you're on the Michael Berry Show. Hello,
go ahead, Daniel.
Speaker 7 (08:20):
You know, Michael Berry, I've been a fan of yours
for years. I really have. In fact, I'm an artist
in Heson and I even have a painting that I'm
doing of you in the shape of Texas with your
family in there and the Alamo and all kinds of
cool things that are texts relating because did you.
Speaker 3 (08:36):
You may paint that before you called up and threatened
my life.
Speaker 7 (08:40):
Yeah, I didn't threaten nothing of your life.
Speaker 3 (08:42):
You didn't because the call based off because we recorded
the call.
Speaker 7 (08:46):
But go ahead, good, good, because I'm telling you God
will remove you from where you are because of what
you are doing and what you are seeing against innocent people.
You are spreading hatred towards a man who was killed
and his family cannot even grieve because of you causing
such crazy division.
Speaker 3 (09:06):
Who are you talking about?
Speaker 7 (09:07):
This man was chased down?
Speaker 3 (09:09):
Who are you talking about?
Speaker 7 (09:10):
He was chased down in unmarked cars?
Speaker 3 (09:12):
And who are you talking about?
Speaker 7 (09:15):
I am talking about the Lorenzo man that was killed.
Did you keep on making posts about on Facebook what
you made a post nine hours ago? Yeah, we'll get
right on that. With John Whitmore, the mayor, saying he's
going to investigate what happened. You speak so negatively about
this man that wouldn't killed, and.
Speaker 8 (09:37):
I understand your anger. I understand your anger. Okay, but
it only works if we have a conversation. Hold on,
hold on, hold on, let's go back. I understand you've
worked all this out and it sounded so good in
your head. Let's let's rewind. So I said, yeah, we'll
get on that to who about what? Let let's make
sure we understand exactly what I said.
Speaker 7 (09:59):
Listen, Michael Berry, I can. I see your post and I.
Speaker 3 (10:02):
See you, so tell me what I said.
Speaker 8 (10:04):
It upsets you so much, you were well, let him
have it, Okay, let me have it, but explain it.
Speaker 7 (10:12):
I'm explaining to you. I'm explaining to you, all right,
and it's all over all of your posts. Anytime you're
speaking about this, the Lorenzo man that lost his life,
you're speaking negatively against and because he was an illegal immigrant.
Speaker 3 (10:25):
No, that's not why I was speaking, true.
Speaker 7 (10:28):
Speaking, he deserved it because he's an illegal.
Speaker 3 (10:31):
Iman never said no, it wasn't. I said, don't try
to kill ice agents. I have said that, and I
stand by that, Daniel. I would stand by that if
you were an ice agent or if.
Speaker 7 (10:40):
You was rammed from behind by two unmarked people. Don't
know that you don't know all the people he was running.
I absolutely do. Everyone does. It's all everyone does.
Speaker 3 (10:49):
Everyone doesn't.
Speaker 7 (10:50):
You are promoting things that are not true, which is
making this family get attacked that just lost their father. Why.
I don't understand why you don't have any compassion for
this man, who's a hard working man.
Speaker 3 (11:02):
I don't know him. I don't know him, Michael Berry.
Speaker 7 (11:05):
I'm I'm just really saddened, honestly by where you come
from this because you don't speak negatively against people you
don't know. You usually promote things for good. Yes, this man,
it was a mistake. I made a mistake.
Speaker 3 (11:18):
I don't know that yet, Daniel.
Speaker 8 (11:20):
If that turns out to be the case, Look that
was the case at January sixth, and I called for
those officers to be prosecuted. I called for Michael Byrd,
the man who shot Ashley babbittt an American veteran who
was shot center massed with the intention of killing her,
and they didn't want to release their information. I've called
for those officers to be punished, and I hope they are.
I hope they rot in prison like they try to
make other people do it. But I'm not going to
(11:41):
rush to a judgment, and nor should you. I'm sorry
I don't agree with you.
Speaker 3 (11:45):
I'm sorry. I don't have the immediate inclination to believe
that the ice agent was wrong. But I don't.
Speaker 7 (11:53):
That's why. If you don't agree with me, I still
think it's wrong that you are posting, and you are
ridiculing this man's family, not ridiculing anybody.
Speaker 3 (12:01):
Well, you know what I'll hold, I'll hold you find
you find me the post where I ridiculed the man.
Speaker 7 (12:07):
You are leading the stories and all.
Speaker 3 (12:10):
You said I ridiculed the man after you called him
threatened me. But why don't you read to me the post?
I have time to go ahead. I know what I write.
Speaker 7 (12:19):
I didn't call it threaten you. I'll called to tell
you that God is going to humble you.
Speaker 3 (12:23):
Okay, Well, if God's going to humble me, I don't
think he needs Daniel Man.
Speaker 7 (12:28):
No one likes that.
Speaker 8 (12:30):
Before God humbles people, does he have Daniel call and
warn them?
Speaker 7 (12:35):
He has his people call to warn him. Yes, he does.
He will be warned by his people.
Speaker 3 (12:40):
Usually when I speak to God, I don't go through Daniel.
Speaker 7 (12:43):
I ain't nobody. I'm just here, just sir.
Speaker 3 (12:44):
Am I still going to get my painting?
Speaker 7 (12:47):
Hey, man, I would love to you. I would love
to give you your painting. I will. I'm still I'm
working on. I will love to you.
Speaker 3 (12:52):
I still you send me an email. You're wrong off
how it looks right now, That's all.
Speaker 7 (12:57):
That's it. I just simply think that you were state
you were wrong on this, That's all I'm saying. And
I think that this man was innocent, and I think
his family deserves a little bit more.
Speaker 3 (13:07):
We can disagree, we can, we absolutely can. Absolutely Are
you Hispanic?
Speaker 7 (13:13):
And I would love to get to you, get your
painting to you. I would really love to get to
your thinks no problem?
Speaker 3 (13:18):
Are you Hispanic?
Speaker 7 (13:20):
Uh? Yes, I am the Spanic.
Speaker 3 (13:22):
Does that Do you think that in any way informs
your opinion on this issue?
Speaker 6 (13:25):
You know?
Speaker 7 (13:25):
Man, let me tell you. I'm a United States Marine.
I serve this country and I have before anything else.
I don't speak Spanish. I don't like Mexico. I don't
go to Mexico. I'm a conservative. Okay, it's just not
my thing. I don't feel safe there. I feel safe
in America, in Texas. I'm a Texan, okay, but I'm
a Christian. I love the Lord, and I love people,
and I'm telling you what's wrong is wrong, and right
(13:47):
is right, and it's not right to chase down a
man in an unmarked vehicle, shoot to his car, and
then now go on the airs and try to make
him look like he was some kind of criminal.
Speaker 3 (13:58):
Now that spoken about him at all. Daniel, you know,
I understand you're frustrated.
Speaker 8 (14:04):
I do, but you're saying that I said things that
I didn't. Let me tell you exactly my position, and
it was consistent yesterday, the day before, and a week ago.
I don't believe you should come to this country illegally.
I believe that firmly. I don't believe that man should
have been in this country illegally, and I believe the
other two people with him, which is why the district
attorney is trying to get visas for them, are in
(14:26):
the country illegally as well. I think that when you
do that, you are causing a lot of problems in
this country. You're showing a complete lack of respect for
this country. You're creating a situation where my tax dollars
are having to go in to apprehend you and deport you.
Speaker 3 (14:39):
I believe all of those things. I'm sorry the man
is dead. I don't want anybody to die. I don't
want anybody to die. Ever. I feel bad for their families.
Speaker 8 (14:47):
I do, But I am not immediately going to jump
on the bandwagon the same way that people did for
George Floyd because they're trying to win the election in November.
I don't think that you're a guy who wants to
left to win to win that election. I think that
you're a guy who thinks that the rest of us
are crass and craving and hate illegal aliens and want
them shot down in the street. And that's not true,
(15:08):
and you should know that's not true. But I am
not going to back down from my position that this
individual was in the country illegally, that there is a
massive illegal alien problem in this country.
Speaker 3 (15:19):
Many of them, not all, are Hispanic.
Speaker 8 (15:21):
I do think that there are some Hispanic Americans, some
who will vote Republican but will have an affinity for
them because of the vowels or their name, or or
they think that this is somehow an insult to you
or other people like you. I don't agree with that. Now,
I let you say your piece. I give you another
thirty seconds to close out. And I think this is
(15:42):
the beauty of talk radio. We can agree to disagree. Right,
you take it to the break, Daniel all youth, and
then we'll go to Kimberly and Bettanna.
Speaker 7 (15:51):
Okay, con hate Michael Barry, thank you very much.
Speaker 8 (15:54):
For lien to yes, sir, and thank you for being
respectful the second time round.
Speaker 3 (15:59):
I do appreciate that. Mose to the phone lines. We've
Kimberly and then Betty and Kimberly. You're on the Michael
Berry Show. Go ahead, dear, Hello sir, how.
Speaker 7 (16:09):
Are you good?
Speaker 9 (16:11):
Good? So I had called before your painter, and I
was just calling about being in retail. I've owned my
business for it to be twenty years next year, and
just the everyone brings joy, some coming, some going, interesting characters.
Speaker 3 (16:26):
Very well said, what is your business, sweetheart?
Speaker 9 (16:29):
It's retail therapy. It's a lady's resall and consignment.
Speaker 3 (16:32):
Shop, resell therapy or retail.
Speaker 9 (16:36):
Retail retail therapy.
Speaker 3 (16:38):
Okay, and it's in Houston.
Speaker 6 (16:40):
Yes, sir, we're on.
Speaker 9 (16:41):
The outskirts overbye. We're in between two forty nine and
two ninety.
Speaker 3 (16:47):
I feel like I feel like I've seen that heard that.
Have you called before?
Speaker 9 (16:54):
I have not called before, I have emailed you. But
we've also been on Channel thirteen, we've been in Meaning Impact.
Speaker 3 (17:05):
Two grant road. That's us, okay.
Speaker 8 (17:10):
So I have to give you my opinion on consignment
and basically what I call close recycling. I am not
a recycling person in the in the leftist greenie weenie.
You know you can't, and I think that's all stupid
and dumb, and I will resist it. But I love
(17:32):
to reuse, and I love to regift. I enjoy getting
a regifted gift, and I give regifted gifts and I
will tell people this was given to me a book.
For instance, so Ramon for his birthday, I bought him
four books and I said, now, my only request is
after you read these, I want to read them and
then I'll give them back to you. Because there are
(17:53):
all things that I knew he would like, and but
there are also books that I won't like nearly as
much as him, but I would enjoy reading. But I
love the idea you know you think about, especially with
fashion women's clothes, right planned obsolescence, and you've got these clothes,
and then you know, you put on weight, or you
lose weight, or you age out, or somebody passes it,
(18:14):
or somebody passes you know. We had over seven thousand
suits donated when we did our suit drop, and a
number of those were widows of the widows who are
show listeners, and they brought those suits of their husbands
and it made them feel so good that those clothes
were going to live on.
Speaker 3 (18:28):
Anyway, What did you call about, sweetheart?
Speaker 9 (18:32):
Oh, just just the part of, you know, the customer experience.
I don't believe that the customer's always right, but I
do believe that no matter how you handle the situation,
it needs to be diplomatic until it shouldn't be. And again,
everyone brings story coming or going. We love ninety nine
point nine percent of our customers, and then you know,
(18:54):
maybe there's a few at the end of the day
that make you have a drink.
Speaker 3 (18:57):
Your daughter works with you, he does, she does.
Speaker 9 (19:01):
She's actually opening today.
Speaker 5 (19:02):
She up front.
Speaker 3 (19:03):
So you said when you called in, you called in
as Kimberly, but on the page you're Kim.
Speaker 9 (19:10):
Everybody asked me that, and I just I don't really
even pay attention. It's one or the other. I'll answer
to most things.
Speaker 3 (19:16):
And then we've got cookie. I think I would love cookie.
Speaker 6 (19:19):
She yes, you would.
Speaker 9 (19:20):
That's my mama.
Speaker 3 (19:21):
Oh, you're kidding.
Speaker 8 (19:22):
She's the inventory and window displays.
Speaker 3 (19:26):
Tiffany looks like.
Speaker 8 (19:29):
A woman who is a longtime sports reporter on on
field sports reporter. What is that woman's name, I'm gonna
think it.
Speaker 3 (19:37):
She just like her.
Speaker 8 (19:39):
We've got Tiffany, We've got cookie. We oh so we
gots with three generations?
Speaker 9 (19:47):
Yes, yes, it most most of to day, it's good. Yes,
today is good?
Speaker 3 (19:54):
Do you make a profit there?
Speaker 9 (19:57):
Most days?
Speaker 6 (19:57):
I say.
Speaker 9 (19:57):
The only consistency is the inconsistency.
Speaker 1 (20:00):
You know.
Speaker 9 (20:00):
It's just like right now we're waiting for air Monkey
to show up. So one of our AC units is out,
and we have eight of them, and so sometimes it's
a little pricey, and sometimes we have two Nickels through
up together.
Speaker 6 (20:10):
It just depends.
Speaker 3 (20:12):
Well, if they're late, email me through the website and.
Speaker 8 (20:14):
I'll have north Wind over there within the hour.
Speaker 3 (20:16):
They do amazing work.
Speaker 8 (20:18):
People call me Mike Batches, called with a lone star
Chevy and you know their number. One day is Saturdays
and the ac went out at like nine that morning.
Fortunately happened early enough, and he called and Robert Shelton
at north Wind had his guys over there in an hour,
and they had them back up in thirty minutes. And
you can't sell cars if people can't come in and
(20:38):
air conditioning and sign their documents. But you do have
hard expenses. You've got your rent. I guess you keep
your payroll down because there's three generations of y'all, and
if you don't get paid, then you just suffer through that.
That's very interesting. All someone brings in there closees for consignment,
how much of that do they.
Speaker 9 (20:58):
Get unless they spend twenty five dollars that day? Then
they get percent?
Speaker 3 (21:04):
You get how much if they spend twenty five fifty? Okay,
So a lot of people are bringing in clothes and saying,
all right, sell these for me, and while i'm here,
let me pick up some other things.
Speaker 6 (21:16):
Correct.
Speaker 9 (21:16):
Correct, they've had it for twenty years and it's ebbed
and flowed, and like we do school uniforms, and it's
ladies from triple hero to four X. So there's a
wide variety that comes through here.
Speaker 8 (21:26):
Your daughter looks like she's wearing a school uniform in
this photo.
Speaker 9 (21:30):
On this she is now I'll be off the cybers Christian.
But she has since graduated. She just finished her freshman year.
She played college softball. Oh, that's the whole other story.
Speaker 3 (21:40):
Where did she play college softball?
Speaker 9 (21:42):
Angelina up in Lufkin?
Speaker 3 (21:44):
Yeah, sure, well so she's good.
Speaker 9 (21:47):
She yes, she is. I that's a whole nother story though, sir, Well,
it's the point.
Speaker 8 (21:54):
We'll need to get there. So you have a page
for designers. Oh, I guess so these these are kind
of some of the line. What's the number one product
that people bring in?
Speaker 3 (22:03):
Purses? Jackets?
Speaker 9 (22:05):
We have a lot of purses, and we have all,
you know, everything from whatever bottom of the line up
to you've had ormes come through here, and then a
lot of Louise and then clothing I'm sorry, tops to
the number one sellar?
Speaker 3 (22:20):
Did you say topics?
Speaker 9 (22:21):
Top Yes?
Speaker 3 (22:23):
Interesting? How do you know how to price things?
Speaker 9 (22:30):
It's between the third and a half of what it
was new, depending on the condition and the reality of
what I can sell it for. If you buy a
four thousand dollars Louie, I'm not going to get you
thirty nine ninety nine for it.
Speaker 3 (22:42):
So do you look that up or do you have
a pretty good sense of what that should go for?
Speaker 9 (22:47):
After twenty years, I had a pretty good sense, but
there's some things that they have to be looked up.
It and the society of a change changes. So I
wanted to go, but I also want to give my
consigners a fair amount of money so they come back
and bring us more. So it's a fine line.
Speaker 3 (23:03):
And do you have complete authority to reduce the price
at sale?
Speaker 9 (23:08):
I do, It's in the contract.
Speaker 3 (23:11):
And do you.
Speaker 8 (23:12):
Hold their item for a certain amount of time before
you say, hey, if you want to come get it,
I've been able to sell it yet, or I can
hold on to it.
Speaker 9 (23:18):
It's a sixty day contract. The end of the sixty days,
if you'd like to pick up those items, we'll have
those ready for you. If not, they go to a
battered women's shelter that we don'tate to.
Speaker 3 (23:27):
Oh, so you don't hold inventory for more than sixty days.
Speaker 9 (23:31):
Now we have over eight thousand consigners.
Speaker 5 (23:33):
Have the room for it.
Speaker 3 (23:35):
How many square feet do you have right at five thousand?
So you came from the medical field, what were you
doing were you doing pharmaceutical sales.
Speaker 7 (23:44):
No.
Speaker 9 (23:44):
No, I was an emt EMTI and then I worked
in the er, worked on an ambulance, so worked in
doctor's offices.
Speaker 5 (23:52):
Do that for a long time.
Speaker 3 (23:53):
How did you learn this business?
Speaker 9 (23:55):
My first job as a teenager was in a resale shop,
and then once I got burnt out in the EMI,
I was pregnant with Meg and my husband saw it
forcell and I thought, oh odly, my own business. That'll
be so much fime.
Speaker 6 (24:07):
It'll be easy.
Speaker 9 (24:07):
Hahaha.
Speaker 3 (24:09):
Good for you, though, retail therapy on Grant Road two
forty ninety two. Now, I'm so glad you called a
what a neat story?
Speaker 7 (24:16):
And you're listening to this thes a radio Michael Berry.
Speaker 3 (24:22):
How does Coverdale catch lightning in a bottle like that?
And can't ever really replicate anything else? I like it.
I'm Betty An. You're on the Michael Berry Show. Welcome,
I'm Michael.
Speaker 5 (24:36):
Thank you great, I'm glad to be on.
Speaker 3 (24:38):
Yes, I just like to name Betty Anne. If I'm
being honest with.
Speaker 5 (24:40):
You, I like that you're saying it.
Speaker 3 (24:43):
Are you Elizabeth Ann? Are you actually Betty Anne?
Speaker 5 (24:47):
I'm Betty Anne. My mom is Elizabeth Ann. And my
daughter is Elizabeth Ann. But I was always called Betty.
Speaker 3 (24:53):
But are you? Is your official name Elizabeth? And you
go by Betty? Oh you named you?
Speaker 5 (24:59):
But Betty Ann no middle name either, That's just my name.
Speaker 3 (25:02):
Okay, So so spell that out for me. Would there
be an E on the end of it?
Speaker 5 (25:07):
No, it's just the E T T y space ann.
So two names but one word, my mama. Don't let
anybody call you Betty. Don't let anybody call you Anne.
So I was in first grade, Go on, my name
is Betty An, not Betty.
Speaker 3 (25:23):
Okay, Betty. Then you then you've got to stomp your
feet at him.
Speaker 7 (25:27):
That's right.
Speaker 3 (25:29):
Do you have siblings?
Speaker 5 (25:31):
I do. I have a younger sister, Linda. I think
you know my sister Linda. And I have an older brother, Michael.
He's an attorney. My sister's uh working for Gary Green
in real estate. Now, who is very well? Did I
know Linda Dieters.
Speaker 3 (25:45):
Oh she's a hoot.
Speaker 5 (25:47):
Yeah, that's my sister, my sister.
Speaker 3 (25:51):
She is an absolute hoot. I love her.
Speaker 8 (25:53):
I don't know if I've ever actually met her, but
I feel like you say, Jane giamal with there's a
lot of these people that I don't know if I've
ever met him, but you know, they email me and
they you know, people are very open with me. They
feel like they know me, so they'll share, you know,
their most intimate details, their new job, they're quitting here,
they're murdering somebody, they're robbing a bank, and you feel.
Speaker 3 (26:10):
Like you know these people?
Speaker 5 (26:11):
You know right now? I get it.
Speaker 3 (26:13):
Yeah, so what's going on, my dear?
Speaker 5 (26:16):
Okay, Well, I'm calling about Scruples Boutique out and Champions.
We've been there forty seven years and my coworkers and
I always talk about how we have the best customers.
I mean, I'll call and say I'm having an event.
I'll leave a message. They will call back and say
I'm so sorry I can't make the event. That I'll
try if I'll get to the next time. And then
(26:37):
if they want to return something, so we'll just take
a store credit.
Speaker 3 (26:40):
It's yeah, they don't want you to have to cough
up any cash, right.
Speaker 5 (26:45):
They're very sweet and kind. I'm rooting for you, they are,
and we do the same because when, of course we're
having a sale and somebody goes, oh, I won't be
I'll be out of town. I'll say, will honor it
when you get back in town. Just whenever you get
back in town, come and you'll get the same deal,
you know, or some's there the day before. Of course,
I'll tell them we're starting our sales tomorrow because I
don't want them to go, oh gosh, I was just fair.
(27:05):
That wasn't nice. But yeah, And I do remember one
time this lady came in. She was very angry and
very upset, and she's like, you can't help me, There's
no way you can help me, blah blah blah blah blah.
And I said, well, hold on, we can help you.
Let's just but what it turned out her husband was
sick and there was a lot going on. So you
never know with people what the backstory is.
Speaker 3 (27:24):
Sure, sure, no, that's but you also have to you know.
Speaker 8 (27:31):
Russell Lebara has been posting lately more than usual about
how a business should protect and support their employees, and
for a person that's never owned a small business, that
might seem like, well, no, no, you should always be
about me. But when you they feed I forget how many,
(27:53):
let's say, twenty two stores, I forget what the numbers are,
but I think it's it's thousands of people every month,
they feed thousands and thousands of people, and so you know,
you start, I'm going on talk to the managers. I'll
talk to the different people, and I've gotten to know
a lot of people in that organization pretty well, and
they'll tell you stories that you know, ninety nine percent
of people are wonderful people, but there are those people
who come in and they're monsters. I mean, they're absolutely
(28:17):
the worst.
Speaker 3 (28:18):
Human being and they're they're horrible in every aspect of
their lives. And so Russell's approach and a lot of
businesses are is, you know what, we can live without
that customer because he's a bad person. You are a
valued member of our team.
Speaker 8 (28:31):
And I have seen when the owner of a shop
and there are actual companies I got an email from
a listener about thirty minutes ago who worked for one
of these companies that the customer is always right and
they'll comp anything for the customer and what it does
it creates for the for the right kind of person.
Speaker 3 (28:47):
Great.
Speaker 8 (28:48):
You know, four Seasons says, you know, they give any
employee the ability to comp a nite. But there are
companies where the customer is always right and the employee
is always wrong. And I think that you create an
environment when you don't, when you're not reasonable about that,
where your employees feel like they're not valued. And I
don't think that's a I don't think that's a very
(29:09):
good long term approach.
Speaker 3 (29:10):
I don't think that's smart business either.
Speaker 5 (29:11):
No, I agree with that. You want to take care
of your employees. You don't like to leave them parting.
I think you don't care what's happening to well.
Speaker 8 (29:17):
And again it's it's people get it's the desperate pursuit
of the dollar. But companies that I have seen brands,
personalities that succeed, thank you for the call, Bedeon, that
that succeed, that that thrive long term. They're not constantly
(29:38):
doing a sale. They're not constantly doing a you know,
get in here right now.
Speaker 3 (29:46):
You know when I when when a.
Speaker 8 (29:47):
New show sponsor starts with us, it almost never happens
anymore because I've been very clear in establishing our brand.
But there will be people who will come on board
and they're excited and they've been on for a little while,
and maybe their mortgages do or they're not.
Speaker 3 (30:02):
They're they're they're.
Speaker 8 (30:03):
Cash strapped a little bitter, and they'll go they'll send
a message to their sales rep and they'll say, we
need to we.
Speaker 3 (30:10):
Need to have a sale, and we need to do
but they gotta come.
Speaker 8 (30:14):
In and they got to stand on their right leg,
and they got to do this, and they gotta do this,
and they got to do this. And I'll say, I'll
tell the rep. You should not have even brought that
to me. That's not what I do. I don't promote sales.
I don't promote gimmicks. I don't promote Uh. It's called
a CTA call to action. That's that Sunday, Sunday, Sunday,
(30:35):
the big sale.
Speaker 3 (30:36):
It's not what I do. I don't like that.
Speaker 8 (30:38):
That that when you allow the advertiser, which is what
I would call that, to tell you what to say,
then you're not needed anymore and you will I speak
for eighty five companies. Am I going to be all
day every day?
Speaker 3 (30:55):
You don't gotta go here, you gotta do this there
and so on. You gotta do no. Well, that's not
what we do.
Speaker 8 (31:02):
Our listeners respond when they need a good or service
to who they think our sponsor is. And every single
day it's My favorite thing about reading my emails. Every
single day I get emails. I got one yesterday morning. Hey,
I need foundation work on this house I'm rebuilding and
(31:22):
this is what I need.
Speaker 3 (31:23):
And so I had a moment.
Speaker 8 (31:26):
I called Rob Deschaser at Atlas Foundation Repair and he
was traveling. He was in Canada, he was on a
train and he said, give me the name and number.
And I says, it's a friend of mine. I mean,
knowing that well, but he emails a lot, and you know,
I communicate with him almost daily, always has show prep
for me. And he said, you got it, don't worry,
(31:47):
And within minutes they called him back and I'm sure
they've resolved his issue by now. That's how that's supposed
to work. But you know, that was why the RCC
was special. It's why our show is special because I
take the time. I see that your title is Discover
Curated Fashion. Curated fashion means it's not just things that
(32:07):
we have that you might want. It's oh, miss Jones,
I know that you like this type of outfit. Well,
that's what the RCC was, That's what our show is.
You have to set parameters. Hey, we're not open to
the public. We're not come one, come all. These are
the terms under which we will transact business.
Speaker 3 (32:25):
We will engage with you, and people appreciate that. People
appreciate it's like children. They like having parameters. All right,
here's the deal. We're not a singles pickup club. Okay.
People understood that we're not this.
Speaker 8 (32:38):
We're not a place to come get hammered and pass out.
We're not a place to come and fight. And other
people appreciate, Oh, this place actually puts some thought into
what kind of experience we're going to have.
It's that time. Time, time, time, luck and load. So
Michael darry Show is on the air.
Speaker 2 (00:14):
All right, you guys, let's listen up.
Speaker 3 (00:17):
We won a game yesterday.
Speaker 1 (00:19):
If we win one today, that's two.
Speaker 3 (00:22):
In a row.
Speaker 1 (00:23):
We win one tomorrow, that's called a winning streak.
Speaker 3 (00:28):
It has happened before. So let's see some hustle. Let's
jack it up a little. I got a feeling things
are about to turn around for us.
Speaker 2 (00:36):
That's been so many things has held us down, but
now it's books by.
Speaker 3 (00:42):
Things are finally coming around. I know we've got a long,
long day to go.
Speaker 1 (00:49):
And where we win up, I don't know.
Speaker 2 (00:53):
So win with every single facet. We're gonna win so much.
You may even get tired of winning. And you'll say, please, please,
it's too much winning.
Speaker 3 (01:03):
We can't take.
Speaker 2 (01:04):
It anymore, mister President, it's too much, And I'll say.
Speaker 4 (01:07):
No, it isn't.
Speaker 2 (01:08):
We have to keep winning. We have to win more.
We're gonna win more. We're gonna win so much.
Speaker 4 (01:15):
We've regained our stride, we discovered our spirit. America is thriving,
America is flourishing, and yes, America is winning again like
never before.
Speaker 5 (01:39):
We go.
Speaker 3 (01:54):
To the Bullons we go, Maxie, you're on the Michael
Berry Show. Go ahead, dear.
Speaker 6 (01:59):
Mister, see, I've been dying to tell you for years
about my stories about customers being right. We had a
dress shop, Ladies dress shop Sandwich between Rudi's and Walkers
on Post Boulevard in the shadow of your old West
(02:20):
Loop office building.
Speaker 3 (02:22):
Oh okay, so what's up?
Speaker 6 (02:26):
Was was it long thirty five years ago? That's when
Rudy's was there?
Speaker 3 (02:32):
Okay? So where were you kind of give me Sam
Phillippi uh West Tim.
Speaker 6 (02:38):
Well, you know where you know where Rudy's stouch thing was,
rudy right behind your off office building Walkers dress Shop
Postal Boulevard.
Speaker 3 (02:51):
No, I don't think I do.
Speaker 6 (02:52):
Give my house well to the uh west of your
office builduilding on.
Speaker 7 (03:03):
The Loop.
Speaker 3 (03:06):
Yeah, so we were at two thousand West.
Speaker 6 (03:08):
Loop Okay, so that's about what so we would be
two thousand ish.
Speaker 3 (03:14):
The hotel was there, yeah, yeah, there's still there.
Speaker 6 (03:19):
Well, Rudy's and now they built a little store in
the middle of the parking lot. But any who, the
we had a customer that decided that she wanted to
have her way, and she told me there was me
and two salespeople. It was a little bitty shop and
(03:40):
she said, I thought the customer was all right, always right,
And I said, how can that be? And so she
didn't get her way. We did our business and went
our way. We did have a lady that came in
that no one wanted to work with because she was
asked to everybody and she didn't want to be bothered.
(04:03):
And I said, just keep your distance. You know, just
if she wants something, she'll ask that they'd say, oh please,
don't want don't make me go work for her with her.
And so one time she came in and I said, ma'am,
the ladies don't like to work with you because you've
got a bad attitude, and for you to come in
(04:25):
our store from now on, you're going to have to
be nice to them, or we don't want you coming back.
And she said what. Then I said, this is just
don't come in if you can't be nice. And from
then on she did come in and she was nice.
Speaker 3 (04:46):
Yeah, I've seen that happen. We we were.
Speaker 8 (04:51):
I do it on Facebook, I do it on Twitter. Uh,
we do it on the phone lines. I do it
with emails. I did it at the RCC. There are
people who believe that they are entitled.
Speaker 3 (05:02):
To abuse you. And there are a lot of people
thank you for the call, by the way, there are
a lot of people who think that they have to
accept that, or that you can just nice these people
into being reasonable.
Speaker 8 (05:16):
And it's not about you. It started before you. They
were abused as a child, their spouse left on them,
they're not what they wanted to be in life, they
got fired from the job they thought they should have,
or you know whatever else. And what I've learned is
life is my life is too short to tolerate that nonsense.
So you simply cut them out of your life immediately.
(05:37):
I've seen salesmen get run ragged by a client, and
that person just run them ragged, and they'll go sit
and have lunch with them, and that person just nuttier
and squirreld turns and they'll over a commission, how many
clients you got one hundred? Cut that guy and spend
that time on something better, because that person is a
(05:58):
world of crazy all day, every day wherever they go.
Speaker 3 (06:03):
You're just the inner. You're just part of the Venn
diagram today, and then you learn later. It's always kind
of a little comforting because you learn later that that
when that customer that didn't come to your shop anymore,
or your restaurant or your tire shop, when you finally
said enough, I can't deal with you any longer. And
then you meet somebody three years later and they go, hey,
(06:25):
you know o John Boudreau.
Speaker 8 (06:27):
Oh God, I hadn't thought of that name in years.
Why do you ask, Well, he used to go to
your shop. How do you know that?
Speaker 3 (06:35):
Because he came to my shop and he told me
what sbs y'all were. Oh do you know anything? Oh no, no, no,
trust me, we know we know. He walked in the
door telling us how terrible y'all were, and and you know,
we thought, well, maybe y'all just didn't you know, you
weren't being nice to the guy or whatever else, And
so we tried to accommodate the guy, and eventually we
(06:57):
came to understand what y'all were have known already is
that this guy is a Tasmanian devil. He's horrible, He's terrible.
Speaker 8 (07:06):
So we asked him to go down the road, and
now he's down at Smith's Tire shop. And they called
me yesterday and asked me, is this dude crazy, and
I said as a bed bug.
Speaker 3 (07:16):
They said, okay, because.
Speaker 8 (07:17):
He's been here twice and he's got my whole staff
on edge. And then you start realizing that in almost
everything you do, there's an eighty twenty if not a
ninety ten year old. Eighty percent of your customers are
going to be super nice, wonderful people or unnoteworthy. They're
just going to come in and spend their money and
(07:37):
receive their service and go on about their business. But
it's going to be twenty percent that are going to
run you ragged and make you miserable. And what you
find out is you can't serve the eighty because you're
dealing with the complaints of the twenty. So if you
weed out the twenty, you grow the eighty to expand
the pie of more than one hundred. Because there are
(07:57):
people who don't want to be happy, they're abusive, they
don't play by the same rules, and guess what, they
may not be white, they may not be American born,
they may come from a culture of that. And too
many people feel like, well, I don't won't say anything
because then well.
Speaker 3 (08:11):
You know, Daniel, you're on the Michael Berry Show. Hello,
go ahead, Daniel.
Speaker 7 (08:20):
You know, Michael Berry, I've been a fan of yours
for years. I really have. In fact, I'm an artist
in Heson and I even have a painting that I'm
doing of you in the shape of Texas with your
family in there and the Alamo and all kinds of
cool things that are texts relating because did you.
Speaker 3 (08:36):
You may paint that before you called up and threatened
my life.
Speaker 7 (08:40):
Yeah, I didn't threaten nothing of your life.
Speaker 3 (08:42):
You didn't because the call based off because we recorded
the call.
Speaker 7 (08:46):
But go ahead, good, good, because I'm telling you God
will remove you from where you are because of what
you are doing and what you are seeing against innocent people.
You are spreading hatred towards a man who was killed
and his family cannot even grieve because of you causing
such crazy division.
Speaker 3 (09:06):
Who are you talking about?
Speaker 7 (09:07):
This man was chased down?
Speaker 3 (09:09):
Who are you talking about?
Speaker 7 (09:10):
He was chased down in unmarked cars?
Speaker 3 (09:12):
And who are you talking about?
Speaker 7 (09:15):
I am talking about the Lorenzo man that was killed.
Did you keep on making posts about on Facebook what
you made a post nine hours ago? Yeah, we'll get
right on that. With John Whitmore, the mayor, saying he's
going to investigate what happened. You speak so negatively about
this man that wouldn't killed, and.
Speaker 8 (09:37):
I understand your anger. I understand your anger. Okay, but
it only works if we have a conversation. Hold on,
hold on, hold on, let's go back. I understand you've
worked all this out and it sounded so good in
your head. Let's let's rewind. So I said, yeah, we'll
get on that to who about what? Let let's make
sure we understand exactly what I said.
Speaker 7 (09:59):
Listen, Michael Berry, I can. I see your post and I.
Speaker 3 (10:02):
See you, so tell me what I said.
Speaker 8 (10:04):
It upsets you so much, you were well, let him
have it, Okay, let me have it, but explain it.
Speaker 7 (10:12):
I'm explaining to you. I'm explaining to you, all right,
and it's all over all of your posts. Anytime you're
speaking about this, the Lorenzo man that lost his life,
you're speaking negatively against and because he was an illegal immigrant.
Speaker 3 (10:25):
No, that's not why I was speaking, true.
Speaker 7 (10:28):
Speaking, he deserved it because he's an illegal.
Speaker 3 (10:31):
Iman never said no, it wasn't. I said, don't try
to kill ice agents. I have said that, and I
stand by that, Daniel. I would stand by that if
you were an ice agent or if.
Speaker 7 (10:40):
You was rammed from behind by two unmarked people. Don't
know that you don't know all the people he was running.
I absolutely do. Everyone does. It's all everyone does.
Speaker 3 (10:49):
Everyone doesn't.
Speaker 7 (10:50):
You are promoting things that are not true, which is
making this family get attacked that just lost their father. Why.
I don't understand why you don't have any compassion for
this man, who's a hard working man.
Speaker 3 (11:02):
I don't know him. I don't know him, Michael Berry.
Speaker 7 (11:05):
I'm I'm just really saddened, honestly by where you come
from this because you don't speak negatively against people you
don't know. You usually promote things for good. Yes, this man,
it was a mistake. I made a mistake.
Speaker 3 (11:18):
I don't know that yet, Daniel.
Speaker 8 (11:20):
If that turns out to be the case, Look that
was the case at January sixth, and I called for
those officers to be prosecuted. I called for Michael Byrd,
the man who shot Ashley babbittt an American veteran who
was shot center massed with the intention of killing her,
and they didn't want to release their information. I've called
for those officers to be punished, and I hope they are.
I hope they rot in prison like they try to
make other people do it. But I'm not going to
(11:41):
rush to a judgment, and nor should you. I'm sorry
I don't agree with you.
Speaker 3 (11:45):
I'm sorry. I don't have the immediate inclination to believe
that the ice agent was wrong. But I don't.
Speaker 7 (11:53):
That's why. If you don't agree with me, I still
think it's wrong that you are posting, and you are
ridiculing this man's family, not ridiculing anybody.
Speaker 3 (12:01):
Well, you know what I'll hold, I'll hold you find
you find me the post where I ridiculed the man.
Speaker 7 (12:07):
You are leading the stories and all.
Speaker 3 (12:10):
You said I ridiculed the man after you called him
threatened me. But why don't you read to me the post?
I have time to go ahead. I know what I write.
Speaker 7 (12:19):
I didn't call it threaten you. I'll called to tell
you that God is going to humble you.
Speaker 3 (12:23):
Okay, Well, if God's going to humble me, I don't
think he needs Daniel Man.
Speaker 7 (12:28):
No one likes that.
Speaker 8 (12:30):
Before God humbles people, does he have Daniel call and
warn them?
Speaker 7 (12:35):
He has his people call to warn him. Yes, he does.
He will be warned by his people.
Speaker 3 (12:40):
Usually when I speak to God, I don't go through Daniel.
Speaker 7 (12:43):
I ain't nobody. I'm just here, just sir.
Speaker 3 (12:44):
Am I still going to get my painting?
Speaker 7 (12:47):
Hey, man, I would love to you. I would love
to give you your painting. I will. I'm still I'm
working on. I will love to you.
Speaker 3 (12:52):
I still you send me an email. You're wrong off
how it looks right now, That's all.
Speaker 7 (12:57):
That's it. I just simply think that you were state
you were wrong on this, That's all I'm saying. And
I think that this man was innocent, and I think
his family deserves a little bit more.
Speaker 3 (13:07):
We can disagree, we can, we absolutely can. Absolutely Are
you Hispanic?
Speaker 7 (13:13):
And I would love to get to you, get your
painting to you. I would really love to get to
your thinks no problem?
Speaker 3 (13:18):
Are you Hispanic?
Speaker 7 (13:20):
Uh? Yes, I am the Spanic.
Speaker 3 (13:22):
Does that Do you think that in any way informs
your opinion on this issue?
Speaker 6 (13:25):
You know?
Speaker 7 (13:25):
Man, let me tell you. I'm a United States Marine.
I serve this country and I have before anything else.
I don't speak Spanish. I don't like Mexico. I don't
go to Mexico. I'm a conservative. Okay, it's just not
my thing. I don't feel safe there. I feel safe
in America, in Texas. I'm a Texan, okay, but I'm
a Christian. I love the Lord, and I love people,
and I'm telling you what's wrong is wrong, and right
(13:47):
is right, and it's not right to chase down a
man in an unmarked vehicle, shoot to his car, and
then now go on the airs and try to make
him look like he was some kind of criminal.
Speaker 3 (13:58):
Now that spoken about him at all. Daniel, you know,
I understand you're frustrated.
Speaker 8 (14:04):
I do, but you're saying that I said things that
I didn't. Let me tell you exactly my position, and
it was consistent yesterday, the day before, and a week ago.
I don't believe you should come to this country illegally.
I believe that firmly. I don't believe that man should
have been in this country illegally, and I believe the
other two people with him, which is why the district
attorney is trying to get visas for them, are in
(14:26):
the country illegally as well. I think that when you
do that, you are causing a lot of problems in
this country. You're showing a complete lack of respect for
this country. You're creating a situation where my tax dollars
are having to go in to apprehend you and deport you.
Speaker 3 (14:39):
I believe all of those things. I'm sorry the man
is dead. I don't want anybody to die. I don't
want anybody to die. Ever. I feel bad for their families.
Speaker 8 (14:47):
I do, But I am not immediately going to jump
on the bandwagon the same way that people did for
George Floyd because they're trying to win the election in November.
I don't think that you're a guy who wants to
left to win to win that election. I think that
you're a guy who thinks that the rest of us
are crass and craving and hate illegal aliens and want
them shot down in the street. And that's not true,
(15:08):
and you should know that's not true. But I am
not going to back down from my position that this
individual was in the country illegally, that there is a
massive illegal alien problem in this country.
Speaker 3 (15:19):
Many of them, not all, are Hispanic.
Speaker 8 (15:21):
I do think that there are some Hispanic Americans, some
who will vote Republican but will have an affinity for
them because of the vowels or their name, or or
they think that this is somehow an insult to you
or other people like you. I don't agree with that. Now,
I let you say your piece. I give you another
thirty seconds to close out. And I think this is
(15:42):
the beauty of talk radio. We can agree to disagree. Right,
you take it to the break, Daniel all youth, and
then we'll go to Kimberly and Bettanna.
Speaker 7 (15:51):
Okay, con hate Michael Barry, thank you very much.
Speaker 8 (15:54):
For lien to yes, sir, and thank you for being
respectful the second time round.
Speaker 3 (15:59):
I do appreciate that. Mose to the phone lines. We've
Kimberly and then Betty and Kimberly. You're on the Michael
Berry Show. Go ahead, dear, Hello sir, how.
Speaker 7 (16:09):
Are you good?
Speaker 9 (16:11):
Good? So I had called before your painter, and I
was just calling about being in retail. I've owned my
business for it to be twenty years next year, and
just the everyone brings joy, some coming, some going, interesting characters.
Speaker 3 (16:26):
Very well said, what is your business, sweetheart?
Speaker 9 (16:29):
It's retail therapy. It's a lady's resall and consignment.
Speaker 3 (16:32):
Shop, resell therapy or retail.
Speaker 9 (16:36):
Retail retail therapy.
Speaker 3 (16:38):
Okay, and it's in Houston.
Speaker 6 (16:40):
Yes, sir, we're on.
Speaker 9 (16:41):
The outskirts overbye. We're in between two forty nine and
two ninety.
Speaker 3 (16:47):
I feel like I feel like I've seen that heard that.
Have you called before?
Speaker 9 (16:54):
I have not called before, I have emailed you. But
we've also been on Channel thirteen, we've been in Meaning Impact.
Speaker 3 (17:05):
Two grant road. That's us, okay.
Speaker 8 (17:10):
So I have to give you my opinion on consignment
and basically what I call close recycling. I am not
a recycling person in the in the leftist greenie weenie.
You know you can't, and I think that's all stupid
and dumb, and I will resist it. But I love
(17:32):
to reuse, and I love to regift. I enjoy getting
a regifted gift, and I give regifted gifts and I
will tell people this was given to me a book.
For instance, so Ramon for his birthday, I bought him
four books and I said, now, my only request is
after you read these, I want to read them and
then I'll give them back to you. Because there are
(17:53):
all things that I knew he would like, and but
there are also books that I won't like nearly as
much as him, but I would enjoy reading. But I
love the idea you know you think about, especially with
fashion women's clothes, right planned obsolescence, and you've got these clothes,
and then you know, you put on weight, or you
lose weight, or you age out, or somebody passes it,
(18:14):
or somebody passes you know. We had over seven thousand
suits donated when we did our suit drop, and a
number of those were widows of the widows who are
show listeners, and they brought those suits of their husbands
and it made them feel so good that those clothes
were going to live on.
Speaker 3 (18:28):
Anyway, What did you call about, sweetheart?
Speaker 9 (18:32):
Oh, just just the part of, you know, the customer experience.
I don't believe that the customer's always right, but I
do believe that no matter how you handle the situation,
it needs to be diplomatic until it shouldn't be. And again,
everyone brings story coming or going. We love ninety nine
point nine percent of our customers, and then you know,
(18:54):
maybe there's a few at the end of the day
that make you have a drink.
Speaker 3 (18:57):
Your daughter works with you, he does, she does.
Speaker 9 (19:01):
She's actually opening today.
Speaker 5 (19:02):
She up front.
Speaker 3 (19:03):
So you said when you called in, you called in
as Kimberly, but on the page you're Kim.
Speaker 9 (19:10):
Everybody asked me that, and I just I don't really
even pay attention. It's one or the other. I'll answer
to most things.
Speaker 3 (19:16):
And then we've got cookie. I think I would love cookie.
Speaker 6 (19:19):
She yes, you would.
Speaker 9 (19:20):
That's my mama.
Speaker 3 (19:21):
Oh, you're kidding.
Speaker 8 (19:22):
She's the inventory and window displays.
Speaker 3 (19:26):
Tiffany looks like.
Speaker 8 (19:29):
A woman who is a longtime sports reporter on on
field sports reporter. What is that woman's name, I'm gonna
think it.
Speaker 3 (19:37):
She just like her.
Speaker 8 (19:39):
We've got Tiffany, We've got cookie. We oh so we
gots with three generations?
Speaker 9 (19:47):
Yes, yes, it most most of to day, it's good. Yes,
today is good?
Speaker 3 (19:54):
Do you make a profit there?
Speaker 9 (19:57):
Most days?
Speaker 6 (19:57):
I say.
Speaker 9 (19:57):
The only consistency is the inconsistency.
Speaker 1 (20:00):
You know.
Speaker 9 (20:00):
It's just like right now we're waiting for air Monkey
to show up. So one of our AC units is out,
and we have eight of them, and so sometimes it's
a little pricey, and sometimes we have two Nickels through
up together.
Speaker 6 (20:10):
It just depends.
Speaker 3 (20:12):
Well, if they're late, email me through the website and.
Speaker 8 (20:14):
I'll have north Wind over there within the hour.
Speaker 3 (20:16):
They do amazing work.
Speaker 8 (20:18):
People call me Mike Batches, called with a lone star
Chevy and you know their number. One day is Saturdays
and the ac went out at like nine that morning.
Fortunately happened early enough, and he called and Robert Shelton
at north Wind had his guys over there in an hour,
and they had them back up in thirty minutes. And
you can't sell cars if people can't come in and
(20:38):
air conditioning and sign their documents. But you do have
hard expenses. You've got your rent. I guess you keep
your payroll down because there's three generations of y'all, and
if you don't get paid, then you just suffer through that.
That's very interesting. All someone brings in there closees for consignment,
how much of that do they.
Speaker 9 (20:58):
Get unless they spend twenty five dollars that day? Then
they get percent?
Speaker 3 (21:04):
You get how much if they spend twenty five fifty? Okay,
So a lot of people are bringing in clothes and saying,
all right, sell these for me, and while i'm here,
let me pick up some other things.
Speaker 6 (21:16):
Correct.
Speaker 9 (21:16):
Correct, they've had it for twenty years and it's ebbed
and flowed, and like we do school uniforms, and it's
ladies from triple hero to four X. So there's a
wide variety that comes through here.
Speaker 8 (21:26):
Your daughter looks like she's wearing a school uniform in
this photo.
Speaker 9 (21:30):
On this she is now I'll be off the cybers Christian.
But she has since graduated. She just finished her freshman year.
She played college softball. Oh, that's the whole other story.
Speaker 3 (21:40):
Where did she play college softball?
Speaker 9 (21:42):
Angelina up in Lufkin?
Speaker 3 (21:44):
Yeah, sure, well so she's good.
Speaker 9 (21:47):
She yes, she is. I that's a whole nother story though, sir, Well,
it's the point.
Speaker 8 (21:54):
We'll need to get there. So you have a page
for designers. Oh, I guess so these these are kind
of some of the line. What's the number one product
that people bring in?
Speaker 3 (22:03):
Purses? Jackets?
Speaker 9 (22:05):
We have a lot of purses, and we have all,
you know, everything from whatever bottom of the line up
to you've had ormes come through here, and then a
lot of Louise and then clothing I'm sorry, tops to
the number one sellar?
Speaker 3 (22:20):
Did you say topics?
Speaker 9 (22:21):
Top Yes?
Speaker 3 (22:23):
Interesting? How do you know how to price things?
Speaker 9 (22:30):
It's between the third and a half of what it
was new, depending on the condition and the reality of
what I can sell it for. If you buy a
four thousand dollars Louie, I'm not going to get you
thirty nine ninety nine for it.
Speaker 3 (22:42):
So do you look that up or do you have
a pretty good sense of what that should go for?
Speaker 9 (22:47):
After twenty years, I had a pretty good sense, but
there's some things that they have to be looked up.
It and the society of a change changes. So I
wanted to go, but I also want to give my
consigners a fair amount of money so they come back
and bring us more. So it's a fine line.
Speaker 3 (23:03):
And do you have complete authority to reduce the price
at sale?
Speaker 9 (23:08):
I do, It's in the contract.
Speaker 3 (23:11):
And do you.
Speaker 8 (23:12):
Hold their item for a certain amount of time before
you say, hey, if you want to come get it,
I've been able to sell it yet, or I can
hold on to it.
Speaker 9 (23:18):
It's a sixty day contract. The end of the sixty days,
if you'd like to pick up those items, we'll have
those ready for you. If not, they go to a
battered women's shelter that we don'tate to.
Speaker 3 (23:27):
Oh, so you don't hold inventory for more than sixty days.
Speaker 9 (23:31):
Now we have over eight thousand consigners.
Speaker 5 (23:33):
Have the room for it.
Speaker 3 (23:35):
How many square feet do you have right at five thousand?
So you came from the medical field, what were you
doing were you doing pharmaceutical sales.
Speaker 7 (23:44):
No.
Speaker 9 (23:44):
No, I was an emt EMTI and then I worked
in the er, worked on an ambulance, so worked in
doctor's offices.
Speaker 5 (23:52):
Do that for a long time.
Speaker 3 (23:53):
How did you learn this business?
Speaker 9 (23:55):
My first job as a teenager was in a resale shop,
and then once I got burnt out in the EMI,
I was pregnant with Meg and my husband saw it
forcell and I thought, oh odly, my own business. That'll
be so much fime.
Speaker 6 (24:07):
It'll be easy.
Speaker 9 (24:07):
Hahaha.
Speaker 3 (24:09):
Good for you, though, retail therapy on Grant Road two
forty ninety two. Now, I'm so glad you called a
what a neat story?
Speaker 7 (24:16):
And you're listening to this thes a radio Michael Berry.
Speaker 3 (24:22):
How does Coverdale catch lightning in a bottle like that?
And can't ever really replicate anything else? I like it.
I'm Betty An. You're on the Michael Berry Show. Welcome,
I'm Michael.
Speaker 5 (24:36):
Thank you great, I'm glad to be on.
Speaker 3 (24:38):
Yes, I just like to name Betty Anne. If I'm
being honest with.
Speaker 5 (24:40):
You, I like that you're saying it.
Speaker 3 (24:43):
Are you Elizabeth Ann? Are you actually Betty Anne?
Speaker 5 (24:47):
I'm Betty Anne. My mom is Elizabeth Ann. And my
daughter is Elizabeth Ann. But I was always called Betty.
Speaker 3 (24:53):
But are you? Is your official name Elizabeth? And you
go by Betty? Oh you named you?
Speaker 5 (24:59):
But Betty Ann no middle name either, That's just my name.
Speaker 3 (25:02):
Okay, So so spell that out for me. Would there
be an E on the end of it?
Speaker 5 (25:07):
No, it's just the E T T y space ann.
So two names but one word, my mama. Don't let
anybody call you Betty. Don't let anybody call you Anne.
So I was in first grade, Go on, my name
is Betty An, not Betty.
Speaker 3 (25:23):
Okay, Betty. Then you then you've got to stomp your
feet at him.
Speaker 7 (25:27):
That's right.
Speaker 3 (25:29):
Do you have siblings?
Speaker 5 (25:31):
I do. I have a younger sister, Linda. I think
you know my sister Linda. And I have an older brother, Michael.
He's an attorney. My sister's uh working for Gary Green
in real estate. Now, who is very well? Did I
know Linda Dieters.
Speaker 3 (25:45):
Oh she's a hoot.
Speaker 5 (25:47):
Yeah, that's my sister, my sister.
Speaker 3 (25:51):
She is an absolute hoot. I love her.
Speaker 8 (25:53):
I don't know if I've ever actually met her, but
I feel like you say, Jane giamal with there's a
lot of these people that I don't know if I've
ever met him, but you know, they email me and
they you know, people are very open with me. They
feel like they know me, so they'll share, you know,
their most intimate details, their new job, they're quitting here,
they're murdering somebody, they're robbing a bank, and you feel.
Speaker 3 (26:10):
Like you know these people?
Speaker 5 (26:11):
You know right now? I get it.
Speaker 3 (26:13):
Yeah, so what's going on, my dear?
Speaker 5 (26:16):
Okay, Well, I'm calling about Scruples Boutique out and Champions.
We've been there forty seven years and my coworkers and
I always talk about how we have the best customers.
I mean, I'll call and say I'm having an event.
I'll leave a message. They will call back and say
I'm so sorry I can't make the event. That I'll
try if I'll get to the next time. And then
(26:37):
if they want to return something, so we'll just take
a store credit.
Speaker 3 (26:40):
It's yeah, they don't want you to have to cough
up any cash, right.
Speaker 5 (26:45):
They're very sweet and kind. I'm rooting for you, they are,
and we do the same because when, of course we're
having a sale and somebody goes, oh, I won't be
I'll be out of town. I'll say, will honor it
when you get back in town. Just whenever you get
back in town, come and you'll get the same deal,
you know, or some's there the day before. Of course,
I'll tell them we're starting our sales tomorrow because I
don't want them to go, oh gosh, I was just fair.
(27:05):
That wasn't nice. But yeah, And I do remember one
time this lady came in. She was very angry and
very upset, and she's like, you can't help me, There's
no way you can help me, blah blah blah blah blah.
And I said, well, hold on, we can help you.
Let's just but what it turned out her husband was
sick and there was a lot going on. So you
never know with people what the backstory is.
Speaker 3 (27:24):
Sure, sure, no, that's but you also have to you know.
Speaker 8 (27:31):
Russell Lebara has been posting lately more than usual about
how a business should protect and support their employees, and
for a person that's never owned a small business, that
might seem like, well, no, no, you should always be
about me. But when you they feed I forget how many,
(27:53):
let's say, twenty two stores, I forget what the numbers are,
but I think it's it's thousands of people every month,
they feed thousands and thousands of people, and so you know,
you start, I'm going on talk to the managers. I'll
talk to the different people, and I've gotten to know
a lot of people in that organization pretty well, and
they'll tell you stories that you know, ninety nine percent
of people are wonderful people, but there are those people
who come in and they're monsters. I mean, they're absolutely
(28:17):
the worst.
Speaker 3 (28:18):
Human being and they're they're horrible in every aspect of
their lives. And so Russell's approach and a lot of
businesses are is, you know what, we can live without
that customer because he's a bad person. You are a
valued member of our team.
Speaker 8 (28:31):
And I have seen when the owner of a shop
and there are actual companies I got an email from
a listener about thirty minutes ago who worked for one
of these companies that the customer is always right and
they'll comp anything for the customer and what it does
it creates for the for the right kind of person.
Speaker 3 (28:47):
Great.
Speaker 8 (28:48):
You know, four Seasons says, you know, they give any
employee the ability to comp a nite. But there are
companies where the customer is always right and the employee
is always wrong. And I think that you create an
environment when you don't, when you're not reasonable about that,
where your employees feel like they're not valued. And I
don't think that's a I don't think that's a very
(29:09):
good long term approach.
Speaker 3 (29:10):
I don't think that's smart business either.
Speaker 5 (29:11):
No, I agree with that. You want to take care
of your employees. You don't like to leave them parting.
I think you don't care what's happening to well.
Speaker 8 (29:17):
And again it's it's people get it's the desperate pursuit
of the dollar. But companies that I have seen brands,
personalities that succeed, thank you for the call, Bedeon, that
that succeed, that that thrive long term. They're not constantly
(29:38):
doing a sale. They're not constantly doing a you know,
get in here right now.
Speaker 3 (29:46):
You know when I when when a.
Speaker 8 (29:47):
New show sponsor starts with us, it almost never happens
anymore because I've been very clear in establishing our brand.
But there will be people who will come on board
and they're excited and they've been on for a little while,
and maybe their mortgages do or they're not.
Speaker 3 (30:02):
They're they're they're.
Speaker 8 (30:03):
Cash strapped a little bitter, and they'll go they'll send
a message to their sales rep and they'll say, we
need to we.
Speaker 3 (30:10):
Need to have a sale, and we need to do
but they gotta come.
Speaker 8 (30:14):
In and they got to stand on their right leg,
and they got to do this, and they gotta do this,
and they got to do this. And I'll say, I'll
tell the rep. You should not have even brought that
to me. That's not what I do. I don't promote sales.
I don't promote gimmicks. I don't promote Uh. It's called
a CTA call to action. That's that Sunday, Sunday, Sunday,
(30:35):
the big sale.
Speaker 3 (30:36):
It's not what I do. I don't like that.
Speaker 8 (30:38):
That that when you allow the advertiser, which is what
I would call that, to tell you what to say,
then you're not needed anymore and you will I speak
for eighty five companies. Am I going to be all
day every day?
Speaker 3 (30:55):
You don't gotta go here, you gotta do this there
and so on. You gotta do no. Well, that's not
what we do.
Speaker 8 (31:02):
Our listeners respond when they need a good or service
to who they think our sponsor is. And every single
day it's My favorite thing about reading my emails. Every
single day I get emails. I got one yesterday morning. Hey,
I need foundation work on this house I'm rebuilding and
(31:22):
this is what I need.
Speaker 3 (31:23):
And so I had a moment.
Speaker 8 (31:26):
I called Rob Deschaser at Atlas Foundation Repair and he
was traveling. He was in Canada, he was on a
train and he said, give me the name and number.
And I says, it's a friend of mine. I mean,
knowing that well, but he emails a lot, and you know,
I communicate with him almost daily, always has show prep
for me. And he said, you got it, don't worry,
(31:47):
And within minutes they called him back and I'm sure
they've resolved his issue by now. That's how that's supposed
to work. But you know, that was why the RCC
was special. It's why our show is special because I
take the time. I see that your title is Discover
Curated Fashion. Curated fashion means it's not just things that
(32:07):
we have that you might want. It's oh, miss Jones,
I know that you like this type of outfit. Well,
that's what the RCC was, That's what our show is.
You have to set parameters. Hey, we're not open to
the public. We're not come one, come all. These are
the terms under which we will transact business.
Speaker 3 (32:25):
We will engage with you, and people appreciate that. People
appreciate it's like children. They like having parameters. All right,
here's the deal. We're not a singles pickup club. Okay.
People understood that we're not this.
Speaker 8 (32:38):
We're not a place to come get hammered and pass out.
We're not a place to come and fight. And other
people appreciate, Oh, this place actually puts some thought into
what kind of experience we're going to have.
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