February 4, 2026 • 33 mins
On this episode of The Michael Berry Show, we sit down with the legendary Mattress Mack to break down his one-of-a-kind “buy your furniture, win it free” promotion tied to the Big Game. From placing multi-million-dollar bets to calling every customer personally, Mack shares the strategies, mindset, and day-to-day hustle that make Gallery Furniture a community icon. Plus, Michael Berry dives into politics, pop culture, and why some of America’s greatest moments—like Charles Lindbergh’s historic flight—still inspire today. It’s insight, inspiration, and a little bit of madness all in one broadcast.
See omnystudio.com/listener for privacy information.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:03):
What it's that time, time, time, luck and load. The
Michael Berry Show is on the air. No, good every buddy.
Speaker 2 (00:20):
This is my little Hamilton pastros.
Speaker 3 (00:23):
W again and a good morning to the TZAR. Good morning,
Michael Berry. I'm all jaked up on Mountain New Good morning,
Michael Berry. It's seton Connery. But you had a little
radio show. Pity, I wash it in, divind it. Good morning, Michaelberry.
Good morning, Michael Hello, Hello, are you there? Good morning?
(00:44):
You're Michaelberry.
Speaker 4 (00:46):
How you learned? Did I read it to my money?
Speaker 5 (00:52):
Listen to.
Speaker 4 (00:54):
Good morning morning?
Speaker 6 (00:57):
Your car.
Speaker 5 (01:00):
As we're happy, we're talking about everything.
Speaker 6 (01:08):
Good morning.
Speaker 3 (01:09):
We're not wearing that.
Speaker 4 (01:12):
Good morning, Good morning, tex Morning, week God.
Speaker 3 (01:28):
Mistrict, Good morning. I don't normally give out investment advice.
It's not my role, but I will tell you this,
do not buy Velcrow. It's a ripoff. Less than two
(01:49):
weeks from the first day of early voting in the
primaries for both Republicans and Democrats, the seventeenth through the
twenty seventh will be early voting. March third will be
what they call election Day. Please do not wait till
election day to vote. You will invariably be traveling someone
in your family will be sick, You will be hospitalized.
(02:10):
Things will have fallen off the rails at your office
or your home. Your kid will be in trouble and
you will have to go get them. It happens every year.
Or where you expected to vote will not be the
typical place that you think you should be able to vote,
and you'll be running late and you'll email me that
there's a grand conspiracy that your voting, your vote alone
(02:32):
this year will not be counted. They conspired against you
as you went over on the last day possible to
vote in the last possible minute, and I don't want
to hear it. You can vote early. It's easy that way.
You're not in any hurry. You can take your time.
You have time. With less than two weeks now, you
still have time to make some calls, ask some people
(02:54):
you know, do some research. I try to address things
that I get a lot of emails on, and I'll
try to this one because it comes up a lot.
I tried to do some research on this or that candidate,
but there's so much out there. Well, ask questions of
what is out there and what is their interest in it.
(03:18):
You remember they said that Donald Trump was a monster,
he was terrible, he was a convicted criminal, and yet
he's most people's choice for president. So you have to
start asking you a question. Do I believe what used
to be called the mainstream media? Well, no I don't,
So whatever they say I'm going to disregard. But they
(03:38):
also cover stories that are actual news. So if I
see my candidate choice in an article, then maybe I'll
go looking around elsewhere. It doesn't have to be easy,
and a lot of people want it to be. Hey,
I spent two minutes looking around at the candidates. I
can't figure out who'll vote for. Well, who I'm voting
(03:59):
for or where I can vote where it is a
statewide or the district in which I live, Here's who
I'm voting for. But for everyone else that I have
some sense of who the better candidate would be. Here's
who I would vote for if I could vote there.
That being said, feel free to look around at what
other people are doing. Just remember that many people who
(04:22):
create who create slates like Gary Pollan and Terry Lowry,
some of those folks get paid for it. So you
have to imagine it's going to affect who they're going
to quote unquote endorse and write a glowing article about
in the mail that they send out. If that's the
person who's paying for it. I paid Terry Lowry for
(04:43):
his endorsement. I know he gets paid for an endorsement.
There are other folks out there doing it. You look,
just because they endorse someone doesn't make them a bad candidate.
Good candidates are still going to do it as well.
Just don't think that that means someone went through a
rigorous vetting process and they had to agree on the issues.
(05:04):
You also have to remember that for a lot of people,
politics is their industry. You know, if you own one
of those warehouses that sells firecrackers, July fourth and New
Year's Eve are not just joyous occasions where you can
set things off and you have the spirit of the
moment and you're no, no, that's your business. Understand that a
(05:28):
lot of people make money off of this industry of politics.
Those people don't say I'm supporting this person because they're
paying me or because they can pay better than the
other person. Because that is the case. You also have
to for the Harris County area, you have to see
(05:48):
that Greg Abbott is sitting on a pile of cash
So Abbot is doing things he's never done before. He's
coming in here's he's hiring people that are precinct chairman.
He's hiring people that are otherwise activists who have probably
never been paid for something that is their passion anyway,
and they're excited to get it. He's hiring people at
every level. He's tying people up. That's like a divorce
(06:11):
case where you tie up all the divorce lawyers. You
bring them all in on your team so that your
spouse can't get them. Abbot is spending all this cash,
cash he could have spent four years ago, and Alex
Mieler would now be the county judge and we'd have
someone keeping a lot better control over the election process
(06:31):
that Abbot is going to be part of. So his
unwillingness to engage because he didn't think it helped him
personally has finally come back to bite him on the ass.
But that's Greg Abbott. That's who and what Greg Abbott
is and always will be. Greg Abbott was trying to
position himself for the twenty twenty four presidential race, believed
(06:53):
that he would be a candidate in it. But unlike
Ron DeSantis, he's a do nothing governor and the base
and actually like him. The problem is we've never had
a well funded candidate with name ID to run against him.
It's hard to run an upstart campaign and drive a
round in your truck with no money. That's been done.
(07:13):
Doesn't make those people bad people, but it's a very
difficult way to win a race, especially in Texas. You
might could pull that off in a Vermont or Rhode Island,
a small state. There are states where the major city
of the state, which is usually also the capital, but
at least the major city is the vote. State of Oregon,
(07:37):
there's Montnomah County, which is which is Portland, and then
there's everything else. Texas is a very difficult state in
that sense, more so than every state except for California,
and arguably more than California. You've got major cities and
you know you have you give a speech in Houston
(07:57):
at any given point, ninety nine percent some of the
people don't even know you were in town. You speak
in Kingwood. Nobody in South you know, south of downtown,
knows where you are. So anyway, interesting times election time.
Speaker 2 (08:11):
I just put that on a Michael Barrison Michael Barry show.
Speaker 6 (09:21):
It to.
Speaker 3 (09:29):
Annoyus them. Vincent Vernier born on this day in nineteen
forty eight, later to become known as Alice Cooper born
in Detroit in this day, nineteen forty eight. On this
(09:50):
day in nineteen sixty two, country singer Clint black Is
born in Long Branch, New Jersey. Also born on this
day in nineteen oh two. Charles Lindbergh, American Pilot and Explorer,
which reminds me if you want a good book to read,
it's not political. It is fantastic though. It's by one
(10:16):
of my favorite authors, Bill Bryson. It's called nineteen twenty seven,
or it has been subtitled along not Long So one Summer,
and it's the things that happened in the year nineteen
twenty seven that he argues were the beginning of America's
world dominance. And that's not a stretch. Many people think
America was dominating the world much earlier than we were.
(10:40):
That comes during a period between World War One and
World War Two, and Bryson's thesis is that nineteen twenty
seven is kind of the focal point of the things
that began to matter. You have Charles Lindbergh's Transatlantic flight,
and he tells the story of Lin Lindberg pulling this
thing off the spirit of Saint Louis, and how how
that plane was named, and who put the money up,
(11:03):
and how treacherous that flight was by modern standards. Your
key in the coordinates and you arrive there and you
don't need to touch anything anyway. But when he arrived,
it was the largest crowd ever assembled for one man
at one time. It's a pretty amazing moment in time
to think how popular Lindbergh was, and then when he returns,
(11:25):
the popularity he had, and the word had spread, and
he was the most popular man on earth, most well
known men on Earth, and the most well loved man
on earth. It's a major moment. Lindbergh's transatlantic flight, Babe Ruth.
It's presumed he's passed his prime. He's a drunk, his
attitude is terrible, he doesn't seem to be committed, and
yet he goes on to hit sixty home runs. But
(11:46):
that season started slow for him and for baseball fans.
He tells the story the way that somebody who who
keeps the book tells the story or records the details.
It's like a George Will Baseball Book. I don't like
George will but I do like his writings on baseball.
On baseball, there was the Great Mississippi Flood, there was
the Rise of al Capone. He spends a lot of
(12:09):
time on what is the movie with the jazz singer?
And that's the beginning of talking pictures as they were called,
and how that changed the movie industry. And certainly nobody
had more influence on the world through movies than the
United States. That's still true today. But mac India's put
(12:30):
an at a lot of movies, yes, and they're not
influencing anybody. They're the same formulaic movies again and again
and again. I've seen a few of them. Girl dances
in front of boy. Boy dances toward her as she
dances away, and then she dances toward him, and he
dances toward her, and then i'mon soon breaks out. So
(12:51):
you get a wet t shirt concert because it's because
it's really a contest, because it's really just soft point.
I've seen that, not really at No, it's it's a
lot of them. You could just go find one. No
that it is true. The Indian film industry is the
most prolific there's no doubt about that. If you go
(13:11):
to certain parts of India where they're filming movies today,
you can't throw a rock without hitting somebody that is
a producer, director, actor, gaff lights, you name it. And
as with Hollywood, during a certain time when they were
still filming in Hollywood, there were movies being rushed to
production to keep crews ready. The same way for those
of you out there who are out looking at your
(13:32):
properties right now and you've got a crew, you've got
a number of rental properties and you've got a crew,
and you keep that crew full time. You want to
keep that crew busy so you don't lose them. So
you do little projects, little filler projects on that property
and some deferred maintenance over there. There are a lot
of people who operate on that premise. That's the Indian
(13:52):
film industry. In terms of how prolific they are and
how many how many films they're churning out, I would
argue they're not in influential on the world. They are
watched in the Middle East and Northeast Africa outside of
just India and other places as well. With an Indian
Indian diaspora and non English speaking primary Muslim communities, but
(14:14):
I don't think they're as influential as American movies. And
I don't even really think it's it's close. It's a
great it's a great book. That's also the year, if
I remember correctly, that they began Mount Rushmore, and so
how Mount Rushmore came to be and what a mammoth
project that is. I can't help but think when you
(14:34):
look at Mount Rushmore that it feels like something that
was always there, one of the original wonders of the world,
and you forget, no, no, that's that's a fellow and
a chisel shipping away. It also says a lot about America.
And this is not a cynical or pessimistic approach or
a lament. It's just a state of where we are.
(14:56):
It says a lot that I don't think you could
put a person on Mount Rushmore again, because we couldn't agree.
We cannot agree to greatness in this country any longer.
And I would give the Left credit they've done a
great job of that. They have prevented anyone from ascending
to greatness in the public's eye in the modern era.
Look at what they've tried to do to Trump and
(15:17):
people won't allow it. But they don't want anyone to
ascend to greatness, and in fact that includes their own icons. Interestingly,
they're not trying to build monuments to Barack Obama. No
midnight Massala will do yes. If that's yes, I see,
I caught your attention. But iconography as such in this
(15:40):
country is dead. The idea that we would build a
statute to someone, the idea that we would revere someone
in the modern world. And it's interesting because it started
with this idea of tearing down well, it started with
Confederate War generals, and then it developed into it we
knew it would. It developed into also Gottenhi and Lincoln
(16:04):
and tearing down all these statues, and now that has
been it's like an Isis mindset, you know, traveling through
Syria destroying Christian relics from you know, a thousand years
ago or more. And that's what the Left has become
over The shot.
Speaker 5 (16:24):
Has such team and it shows the.
Speaker 4 (16:30):
Early way when.
Speaker 3 (16:32):
You see a restaurant that has survived a long period
of time, they've watched other restaurants come and go. They've
watched the hype of the promos. Something new is always
you know, the shiny new nickel. It's exciting. And when
you see a business that has survived over a long
period of time, you realize that that's blocking and tackling fundamentals.
(16:55):
That means showing up to work every day. That means
building a culture. That means dealing with death of key employees.
That means a fire in your warehouse. It means competitors
coming into the market and in most cases leaving because
you've kept a residual client base over all those years,
(17:15):
even when sometimes it's frustrating because you're not getting any
attention as the new guy, and someone else is and
there's always some new you know, there's some new gimmick,
and they flood the market with private equity cash and
you have to withstand it and you hang around and
you're still around at the end of the day, last
men standing. Not easy to do. That would be the
(17:38):
case of Mac, and I'm always fascinated. I get a
number of questions from people who know I know Mac
and are interested in the business that Mac runs, And
to me, that's a very interesting business because it's unique.
He for the longest time, only had to one location strategically,
(17:58):
so the way ed Hindy's never opened us on then
he did open some other locations, but it's still been
primarily the focus on the one location on I forty
five North. And to stay relevant, to stay consistent, to
stay top of mind is a very hard thing to
do for a long period of time. Mac has done that.
(18:18):
There are people who want statues built to him, roads
named for him, and Lena had all Go dismissed him
as a furniture seller. I think that misses the point.
I think he's a I think he's an asset and
a treasure of the community. But the way he does
it often gets overlooked, and that is the pure genius
(18:40):
and a little bit of gunslinger mentality or a lot
that allows him to stay relevant and stay profitable over
all these years. So yesterday I was watching. It was
My Jeopardy night, and I was watching, and you get
a sense of what's going on on daytime TV. Jeopardy
used to be primetime seven pm. Now it's a TV
(19:00):
on the Game Show Network. But there was a commercial
and it was Mac talking about the Big Game that
the league doesn't want you to refer to the name
of the Big Game. Okay, so silly, but the big
game is this weekend on the eighth, and there was
Max saying that if this team wins, you get all
(19:20):
your furniture free, which is a fascinating concept because the
only way you can make that make sense. First of all,
you got to sell a lot of furniture. Secondly, you've
got a bet against it. So now this becomes not
only do you have to be really good at stocking
what people want, because they're not going to buy what
they don't want, even if they may get it free.
(19:42):
You have to the logistics of the personnel behind having
people to accommodate them when they come in the door,
pick it, choose it, deliver it, make them happy on
your price system. And then third you've got a hedge
against the bet case it does happen and you have
to give away all this free furniture. It's a fascinating model.
(20:05):
I've never seen anyone do it, so I asked mcafe'd
come on, we talk about it. But in fairness, macaok
into the program, Matt, Oh what am I doing?
Speaker 4 (20:16):
Am I hit? Oh?
Speaker 3 (20:17):
I see what I'm doing? Do I need to hit
the far right button a far left button? Oh? Well,
Jack don might not know what's going on about the
furniture business?
Speaker 4 (20:26):
Mac?
Speaker 5 (20:27):
There you are.
Speaker 3 (20:28):
Yeah, we had we had a little problem there. Let's
start with, do you have any time to run Gallery Furniture,
because every time I see you're out helping al wix
Meeler get elected to Congress.
Speaker 5 (20:39):
Oh, I have a lot of times.
Speaker 6 (20:41):
My heart attack. I only work halftime. So the day,
seven days a week.
Speaker 3 (20:46):
Let's talk about Uh, let's talk about the game this weekend.
And well, why don't you first tell what the actual
offer is.
Speaker 5 (20:55):
Yeah, the offer is you come out the Gallery Furniture
by Temper Vane or Simon's gun Rest Mattress four thousand
plus their matches in and just base having delivered before
the big game on Sunday, February eight in California. If
the team from New England wins a big game, you
get your money back free, free, free.
Speaker 3 (21:12):
So when you do something like that, let's talk about
the dollars and says it doesn't work unless the underlying premises.
You have to sell a lot of furniture to make
this deal work, right, So, and you got to get
people in the store ready to do it, and they go,
it's not a fifty to fifty chance, because we assuming
you're always going to bet against a one team, but
there's a pretty darn good chance you're going to get
(21:34):
your furniture free out of this deal. So for you
to do something like this, how do you start setting
your bets against yourself? What is the mindset? Because I've
seen in cases where you're one of the biggest betters
on a game and you end up hurting yourself by
worsening the odds on the back end or toward toward
the trail end of things.
Speaker 5 (21:58):
WHENNNOY England was playing, they played Denver to win the
American Conference.
Speaker 6 (22:04):
I saw on Phasic's.
Speaker 5 (22:05):
Website that the winner of the American Conference was plus
two hundred dollars to win the Big Game on February eighth.
So I decided to bet two million dollars on the
American Conference winner to win the Big Game, knowing that
they probably after the game, after the two teams were set,
(22:26):
they're going to play in a big game. I wouldn't
get that much odds, So that two million dollars a
plus two hundred, which means that it's a four million
profit and it gets two million back. So I bet
all that on the team from the American Conference, and
of course New England want to put us in good shape.
So right now we're selling lots of furniture. And the
real question me, once we reached the four million dollars
(22:49):
with a liveability on New England, do we bet some
more or do you let it ride?
Speaker 3 (22:54):
And I suppose that depends a lot on how much
furniture you've sold already.
Speaker 5 (22:59):
Yeah, sold a lot. We're gonna rese We're gonna reach
the four million mark by sometimes Saturday, I would think.
So then we have to decide whether not to drive
the Louisiana and bet again on New England. If the
England wins, the customer you get their money back and
I get my money back. If the other game wins,
then the crustomers don't win and I don't win. So
I'm on the customer side on the deal.
Speaker 4 (23:21):
Yeah.
Speaker 3 (23:21):
That's the interesting thing about that is people, I think
psychologically people like the fact that you're betting on them winning. Uh,
and you're gonna win more in gambling then you're gonna
give them back in furniture. So not that you have
any influence on how the game ends, but I think
everybody feels like we're all in this together, and that's
(23:42):
really been the case in the past when it was
the Astros, because you're such a big Astro supporter and
flying people out the games and those sorts of things.
Let me ask you about the customer who comes out
and buys when when something like this happens when you
when you have an event like this, is that person
a future gallery furniture customer who's now going to come
(24:04):
now instead of later? Or is that are you peeling
away people from other stores when you do that.
Speaker 5 (24:11):
Quite often those are new gallery furns customers. About forty
percent of the customers coming these promotions are new. And
then if we do a good job of selling mattress,
delivering it, I do the follow up call, video, all
those things I do for the customers, then they say, hey,
these guys are different.
Speaker 3 (24:28):
They do a great job.
Speaker 5 (24:29):
I'll come back. So it's an effort not only to
make sales this week, but also to build future customers.
And there's nothing better than customers coming out to buy
furniture and put this promotion that are brand new, and
quite often not only do they buy a mattress, they
buy other things as well.
Speaker 3 (24:45):
Mattress Mac is our guest. Hold with me for just
a moment. We'll talk more to him about the Mac
calls back, the fact that he calls people the next
morning after they've made a purchase. I don't know anybody
who does. Let's call Mike Matches at lone Star Chevincy.
If he does that, he needs to start to what
he needs to do. The Michael Mary Show goes Mack.
Speaker 4 (25:09):
The Knife.
Speaker 3 (25:24):
Buddies of mine hang out with Matt because he comes
to a party or an event, or we show up
together somewhere and we peel off and spend time together.
They are always to a person blown away because there
is so much more to Mac than you see than
the guy barking out this is the offer for this
(25:46):
weekend and selling furniture. There is a very curious person
who never wants to hold court with the group. He
wants to learn everything he can from everyone there. And
the other person I've seen do that is Tillman for Tita,
and that really surprises people because Tilman comes off as
so cocky and arrogant, and he is, but if he
thinks you have something he can learn, he will ask
(26:07):
you questions and pay close attention. Mac is the person
I've seen who more than any other person I've ever met. Whoever,
if I introduce him to you know John Smith, he's
a national canoeing champion. He would ask every question he
could to learn about competition, preparation, the whole thing. So, Mac,
I'm going to turn the tables on you for a moment.
(26:28):
I want you to tell me how you manage your time.
Where does fit it? Where do you fit it in
to call people back? I know that's in the morning.
What does that look like. I think you showed me
one time the callback sheets that your staff puts together.
I know that's an important part of your business, and
I've talked a lot about it. It blows people's minds.
Speaker 5 (26:46):
Yeah, I get it about eight thirty and I call people,
depending on how many sales the day before, anywhere from
three hours to five hours. And that's the most important
thing I do all.
Speaker 6 (26:56):
Day long, is do that, because I'm going to talk
to customers and.
Speaker 5 (26:59):
See how we treated them, make sure they're happy, to
make sure that the drivers, the salespeople, and myself are
all doing our job to take care of these customers.
Speaker 3 (27:08):
You are famous for being a task master and building
a culture much the same way that said Nick Saban
would what does the ass chewing look like if you
get a report that the delivery man was desultry or listless,
or didn't seem to care, or they dinged a corner,
what does that look like?
Speaker 5 (27:26):
Well, I generally I talked to Jeremy, the warehouse manager.
Friends at the other day, we were delivering furnisure this
lady and we're going down the street in our Penske
truck because we use those trust.
Speaker 3 (27:38):
Rentals, and the driver is.
Speaker 5 (27:42):
There's trees though, you know, can be the trees in
the street, and he hit some tree in the middle of.
Speaker 6 (27:48):
The street and risks the top of the truck off.
Speaker 3 (27:50):
That was, oh y go well, at least it didn't
make a customer.
Speaker 5 (27:54):
Man. Well, the customers a little upset because they couldn't
get in the truck to get the truck out, So
we had to send four guys figure out how to
get back to the door off so we can get
a furniture out.
Speaker 3 (28:05):
When you make that call, do you have an opening line? Hey,
this is Mac. You know do you have do you
have a a kind of a standard line you open with?
Speaker 6 (28:13):
Oh?
Speaker 5 (28:13):
Yeah, uh I Missbury, this Mac g We furnsture. I
want to make sure we did a good job delivering
your furniture.
Speaker 3 (28:19):
So then invariably some people are going to want to
talk to you because they're starstruck. How do you cut
that conversation and get to the next guy?
Speaker 6 (28:27):
Well, I talked to him quite a bit.
Speaker 5 (28:28):
You know, a lot of them have some very interesting stories,
and I want to hear that. I want to, I
want to, I want to. I want to listen to
voice to the customer. When I quit listen to voice
to the customer going to hell in the handbasket. So uh, Unfortunately,
a lot of people now they have Apple called whatever
and you can't get through, so you end up sending
a text a lot of them, but a lot of
them text back. So about but I talked about sixty
(28:49):
percent of the calls I make.
Speaker 3 (28:51):
That's amazing. It's amazing that you do it. I think
it's it's a sign of inspecting what you expect and
it's easy to say you're going to do it, but
to actually do it is amazing. So you make the
calls and then what what's the next step? Staff meeting?
Speaker 5 (29:10):
Well, then that's that, you know. In between the calls,
I'm talking to customers coming in the store, because I'm
right at the front and I love talking to customers
and visiting with them. And then after that, I.
Speaker 6 (29:21):
I do these videos.
Speaker 5 (29:22):
Now when somebody buys they don't buy.
Speaker 6 (29:24):
I try to send them a personalized.
Speaker 5 (29:26):
Video sitting on the furniture or the mattress or the
recliner that we're looking at. So I do that for
three or four hours every day too.
Speaker 3 (29:35):
And wow, And then where do you work eating into
all of that?
Speaker 6 (29:44):
Oh? I just eat at the front of my desk,
and do.
Speaker 3 (29:46):
You bring it? What does it look like people care
about this stuff? Back or at least I do we have?
Speaker 6 (29:51):
We have you know, we have a restaurant.
Speaker 5 (29:52):
We feed all the team members every day breakfast, lunch,
and dinner. That's very important to us. So sometimes I
eat back there with them. If it's not be he
gets busy them at the front, and we know we
have tacos or chicken, Rice's sake, whatever.
Speaker 3 (30:06):
Typically, what is the single busiest hour for people walking
in to make a purchase.
Speaker 5 (30:13):
Probably Saturday from noon to four.
Speaker 3 (30:17):
That's four hours, but we'll take it. What about on
a weekday, two.
Speaker 5 (30:22):
Weekday, I would say eleven and twelve in the morning.
Speaker 3 (30:26):
Really, are these people at work who've taken off for
the day or retired, or what's going on a.
Speaker 5 (30:32):
Little bit of both of you know, they've got they've
got a new house, or that they're tasked the day
is to furnish the new house. The nighttime traffic because
of the crime or whatever, is really dropped off. So
we have a lot more people coming during the day.
Speaker 3 (30:45):
Who took your bet the first two million you put
down on the Patriots.
Speaker 6 (30:51):
Caesar's Palace, and you like them.
Speaker 5 (30:55):
They've been good to me over the years that they
take a lot.
Speaker 6 (30:57):
Of one astros here the one because.
Speaker 5 (31:00):
You we're in one of the seventy four million dollars.
And by the way, we gave.
Speaker 6 (31:03):
Back every dime of it to the customer. One thing
I learned that seventy.
Speaker 5 (31:06):
Four million dollars was when you give back the money
on a credit card, you got to pay a three
percent fee anyway, so it cost me two hundred thousand.
But that was different. But Caesars does me good to
SODA's DraftKings and some of the other ones.
Speaker 3 (31:22):
And then what do you do when you get home
at night? Do you have a routine you take your
boots off, put your shoes, put your feet up. What
do you do when you get home?
Speaker 5 (31:30):
I generally do a little exercise and then talks to
Linda about what's going on in the club West Side
and go to sleep a lot of fleet payt nine
hours a night, and I get up and go do
it again.
Speaker 3 (31:42):
Good for you, that's pretty impressive. Can you take till
the end of until the music starts to explain the promotion. Yeah,
you're as fast as you can in true mattress mack
ease sure.
Speaker 5 (31:54):
The appociations come up to the Galli first right now
by a world famous temperate peedic or SEMIVD rest mattress
four plus mattress and adjustable base. Get it delivered for
the big game on Sunday, Februe eight in California, anthatain
of New England. When's the big game? Your purchase is free, free, free,
the offer of a lifetime. You might sleep free after
ten years to come up a gallery furniture. Buy it today,
(32:14):
get it delivered day, and sleep great tonight.
Speaker 3 (32:18):
I was going to give you more time than that,
but that's fantastic Mac. Thank you, buddy. I appreciate you.
Speaker 5 (32:21):
Cool for New England.
Speaker 3 (32:22):
Are you out there? Are you out there today?
Speaker 5 (32:26):
I'm here right now, all right, Thank you buddy, Thanks Michael,
take care of Bobby.
Speaker 3 (32:32):
Years from now we will look back and people will
go do you remember Mac used to do that thing
and he would bet on one of the teams, and
then when you bought your furniture, if that team won,
you got your furniture for free. I remember people would
go out there. It was crazy. You know, when you're
in the midst of cal Worthington filming a TV commercial,
(32:55):
you don't realize how crazy that is, and how are
you going to be talking about it? Or with when
the oilers are landing at the airport and coming back
in and you know you're inside the dome and here
comes the bus. You don't realize that forty five, forty six,
forty seven years later, you're still going to be talking
about that moment because you know, you thought it would
(33:16):
last forever or it would happen again, but it doesn't.
The likes of Mac don't come this way often. It's
been a very very interesting run to see him do
what he does. There's no one even I don't know
how you would birth another Mac. It's just I think
some other people have tried to kind of wild and
(33:36):
crazy catchphrases, maybe buy a few crazy things, but to
have the energy and commitment and day to day the
carnival guy and the inspect what you expect a Saban
leader all in one personality. I've never seen anying like that.
What it's that time, time, time, luck and load. The
Michael Berry Show is on the air. No, good every buddy.
Speaker 2 (00:20):
This is my little Hamilton pastros.
Speaker 3 (00:23):
W again and a good morning to the TZAR. Good morning,
Michael Berry. I'm all jaked up on Mountain New Good morning,
Michael Berry. It's seton Connery. But you had a little
radio show. Pity, I wash it in, divind it. Good morning, Michaelberry.
Good morning, Michael Hello, Hello, are you there? Good morning?
(00:44):
You're Michaelberry.
Speaker 4 (00:46):
How you learned? Did I read it to my money?
Speaker 5 (00:52):
Listen to.
Speaker 4 (00:54):
Good morning morning?
Speaker 6 (00:57):
Your car.
Speaker 5 (01:00):
As we're happy, we're talking about everything.
Speaker 6 (01:08):
Good morning.
Speaker 3 (01:09):
We're not wearing that.
Speaker 4 (01:12):
Good morning, Good morning, tex Morning, week God.
Speaker 3 (01:28):
Mistrict, Good morning. I don't normally give out investment advice.
It's not my role, but I will tell you this,
do not buy Velcrow. It's a ripoff. Less than two
(01:49):
weeks from the first day of early voting in the
primaries for both Republicans and Democrats, the seventeenth through the
twenty seventh will be early voting. March third will be
what they call election Day. Please do not wait till
election day to vote. You will invariably be traveling someone
in your family will be sick, You will be hospitalized.
(02:10):
Things will have fallen off the rails at your office
or your home. Your kid will be in trouble and
you will have to go get them. It happens every year.
Or where you expected to vote will not be the
typical place that you think you should be able to vote,
and you'll be running late and you'll email me that
there's a grand conspiracy that your voting, your vote alone
(02:32):
this year will not be counted. They conspired against you
as you went over on the last day possible to
vote in the last possible minute, and I don't want
to hear it. You can vote early. It's easy that way.
You're not in any hurry. You can take your time.
You have time. With less than two weeks now, you
still have time to make some calls, ask some people
(02:54):
you know, do some research. I try to address things
that I get a lot of emails on, and I'll
try to this one because it comes up a lot.
I tried to do some research on this or that candidate,
but there's so much out there. Well, ask questions of
what is out there and what is their interest in it.
(03:18):
You remember they said that Donald Trump was a monster,
he was terrible, he was a convicted criminal, and yet
he's most people's choice for president. So you have to
start asking you a question. Do I believe what used
to be called the mainstream media? Well, no I don't,
So whatever they say I'm going to disregard. But they
(03:38):
also cover stories that are actual news. So if I
see my candidate choice in an article, then maybe I'll
go looking around elsewhere. It doesn't have to be easy,
and a lot of people want it to be. Hey,
I spent two minutes looking around at the candidates. I
can't figure out who'll vote for. Well, who I'm voting
(03:59):
for or where I can vote where it is a
statewide or the district in which I live, Here's who
I'm voting for. But for everyone else that I have
some sense of who the better candidate would be. Here's
who I would vote for if I could vote there.
That being said, feel free to look around at what
other people are doing. Just remember that many people who
(04:22):
create who create slates like Gary Pollan and Terry Lowry,
some of those folks get paid for it. So you
have to imagine it's going to affect who they're going
to quote unquote endorse and write a glowing article about
in the mail that they send out. If that's the
person who's paying for it. I paid Terry Lowry for
(04:43):
his endorsement. I know he gets paid for an endorsement.
There are other folks out there doing it. You look,
just because they endorse someone doesn't make them a bad candidate.
Good candidates are still going to do it as well.
Just don't think that that means someone went through a
rigorous vetting process and they had to agree on the issues.
(05:04):
You also have to remember that for a lot of people,
politics is their industry. You know, if you own one
of those warehouses that sells firecrackers, July fourth and New
Year's Eve are not just joyous occasions where you can
set things off and you have the spirit of the
moment and you're no, no, that's your business. Understand that a
(05:28):
lot of people make money off of this industry of politics.
Those people don't say I'm supporting this person because they're
paying me or because they can pay better than the
other person. Because that is the case. You also have
to for the Harris County area, you have to see
(05:48):
that Greg Abbott is sitting on a pile of cash
So Abbot is doing things he's never done before. He's
coming in here's he's hiring people that are precinct chairman.
He's hiring people that are otherwise activists who have probably
never been paid for something that is their passion anyway,
and they're excited to get it. He's hiring people at
every level. He's tying people up. That's like a divorce
(06:11):
case where you tie up all the divorce lawyers. You
bring them all in on your team so that your
spouse can't get them. Abbot is spending all this cash,
cash he could have spent four years ago, and Alex
Mieler would now be the county judge and we'd have
someone keeping a lot better control over the election process
(06:31):
that Abbot is going to be part of. So his
unwillingness to engage because he didn't think it helped him
personally has finally come back to bite him on the ass.
But that's Greg Abbott. That's who and what Greg Abbott
is and always will be. Greg Abbott was trying to
position himself for the twenty twenty four presidential race, believed
(06:53):
that he would be a candidate in it. But unlike
Ron DeSantis, he's a do nothing governor and the base
and actually like him. The problem is we've never had
a well funded candidate with name ID to run against him.
It's hard to run an upstart campaign and drive a
round in your truck with no money. That's been done.
(07:13):
Doesn't make those people bad people, but it's a very
difficult way to win a race, especially in Texas. You
might could pull that off in a Vermont or Rhode Island,
a small state. There are states where the major city
of the state, which is usually also the capital, but
at least the major city is the vote. State of Oregon,
(07:37):
there's Montnomah County, which is which is Portland, and then
there's everything else. Texas is a very difficult state in
that sense, more so than every state except for California,
and arguably more than California. You've got major cities and
you know you have you give a speech in Houston
(07:57):
at any given point, ninety nine percent some of the
people don't even know you were in town. You speak
in Kingwood. Nobody in South you know, south of downtown,
knows where you are. So anyway, interesting times election time.
Speaker 2 (08:11):
I just put that on a Michael Barrison Michael Barry show.
Speaker 6 (09:21):
It to.
Speaker 3 (09:29):
Annoyus them. Vincent Vernier born on this day in nineteen
forty eight, later to become known as Alice Cooper born
in Detroit in this day, nineteen forty eight. On this
(09:50):
day in nineteen sixty two, country singer Clint black Is
born in Long Branch, New Jersey. Also born on this
day in nineteen oh two. Charles Lindbergh, American Pilot and Explorer,
which reminds me if you want a good book to read,
it's not political. It is fantastic though. It's by one
(10:16):
of my favorite authors, Bill Bryson. It's called nineteen twenty seven,
or it has been subtitled along not Long So one Summer,
and it's the things that happened in the year nineteen
twenty seven that he argues were the beginning of America's
world dominance. And that's not a stretch. Many people think
America was dominating the world much earlier than we were.
(10:40):
That comes during a period between World War One and
World War Two, and Bryson's thesis is that nineteen twenty
seven is kind of the focal point of the things
that began to matter. You have Charles Lindbergh's Transatlantic flight,
and he tells the story of Lin Lindberg pulling this
thing off the spirit of Saint Louis, and how how
that plane was named, and who put the money up,
(11:03):
and how treacherous that flight was by modern standards. Your
key in the coordinates and you arrive there and you
don't need to touch anything anyway. But when he arrived,
it was the largest crowd ever assembled for one man
at one time. It's a pretty amazing moment in time
to think how popular Lindbergh was, and then when he returns,
(11:25):
the popularity he had, and the word had spread, and
he was the most popular man on earth, most well
known men on Earth, and the most well loved man
on earth. It's a major moment. Lindbergh's transatlantic flight, Babe Ruth.
It's presumed he's passed his prime. He's a drunk, his
attitude is terrible, he doesn't seem to be committed, and
yet he goes on to hit sixty home runs. But
(11:46):
that season started slow for him and for baseball fans.
He tells the story the way that somebody who who
keeps the book tells the story or records the details.
It's like a George Will Baseball Book. I don't like
George will but I do like his writings on baseball.
On baseball, there was the Great Mississippi Flood, there was
the Rise of al Capone. He spends a lot of
(12:09):
time on what is the movie with the jazz singer?
And that's the beginning of talking pictures as they were called,
and how that changed the movie industry. And certainly nobody
had more influence on the world through movies than the
United States. That's still true today. But mac India's put
(12:30):
an at a lot of movies, yes, and they're not
influencing anybody. They're the same formulaic movies again and again
and again. I've seen a few of them. Girl dances
in front of boy. Boy dances toward her as she
dances away, and then she dances toward him, and he
dances toward her, and then i'mon soon breaks out. So
(12:51):
you get a wet t shirt concert because it's because
it's really a contest, because it's really just soft point.
I've seen that, not really at No, it's it's a
lot of them. You could just go find one. No
that it is true. The Indian film industry is the
most prolific there's no doubt about that. If you go
(13:11):
to certain parts of India where they're filming movies today,
you can't throw a rock without hitting somebody that is
a producer, director, actor, gaff lights, you name it. And
as with Hollywood, during a certain time when they were
still filming in Hollywood, there were movies being rushed to
production to keep crews ready. The same way for those
of you out there who are out looking at your
(13:32):
properties right now and you've got a crew, you've got
a number of rental properties and you've got a crew,
and you keep that crew full time. You want to
keep that crew busy so you don't lose them. So
you do little projects, little filler projects on that property
and some deferred maintenance over there. There are a lot
of people who operate on that premise. That's the Indian
(13:52):
film industry. In terms of how prolific they are and
how many how many films they're churning out, I would
argue they're not in influential on the world. They are
watched in the Middle East and Northeast Africa outside of
just India and other places as well. With an Indian
Indian diaspora and non English speaking primary Muslim communities, but
(14:14):
I don't think they're as influential as American movies. And
I don't even really think it's it's close. It's a
great it's a great book. That's also the year, if
I remember correctly, that they began Mount Rushmore, and so
how Mount Rushmore came to be and what a mammoth
project that is. I can't help but think when you
(14:34):
look at Mount Rushmore that it feels like something that
was always there, one of the original wonders of the world,
and you forget, no, no, that's that's a fellow and
a chisel shipping away. It also says a lot about America.
And this is not a cynical or pessimistic approach or
a lament. It's just a state of where we are.
(14:56):
It says a lot that I don't think you could
put a person on Mount Rushmore again, because we couldn't agree.
We cannot agree to greatness in this country any longer.
And I would give the Left credit they've done a
great job of that. They have prevented anyone from ascending
to greatness in the public's eye in the modern era.
Look at what they've tried to do to Trump and
(15:17):
people won't allow it. But they don't want anyone to
ascend to greatness, and in fact that includes their own icons. Interestingly,
they're not trying to build monuments to Barack Obama. No
midnight Massala will do yes. If that's yes, I see,
I caught your attention. But iconography as such in this
(15:40):
country is dead. The idea that we would build a
statute to someone, the idea that we would revere someone
in the modern world. And it's interesting because it started
with this idea of tearing down well, it started with
Confederate War generals, and then it developed into it we
knew it would. It developed into also Gottenhi and Lincoln
(16:04):
and tearing down all these statues, and now that has
been it's like an Isis mindset, you know, traveling through
Syria destroying Christian relics from you know, a thousand years
ago or more. And that's what the Left has become
over The shot.
Speaker 5 (16:24):
Has such team and it shows the.
Speaker 4 (16:30):
Early way when.
Speaker 3 (16:32):
You see a restaurant that has survived a long period
of time, they've watched other restaurants come and go. They've
watched the hype of the promos. Something new is always
you know, the shiny new nickel. It's exciting. And when
you see a business that has survived over a long
period of time, you realize that that's blocking and tackling fundamentals.
(16:55):
That means showing up to work every day. That means
building a culture. That means dealing with death of key employees.
That means a fire in your warehouse. It means competitors
coming into the market and in most cases leaving because
you've kept a residual client base over all those years,
(17:15):
even when sometimes it's frustrating because you're not getting any
attention as the new guy, and someone else is and
there's always some new you know, there's some new gimmick,
and they flood the market with private equity cash and
you have to withstand it and you hang around and
you're still around at the end of the day, last
men standing. Not easy to do. That would be the
(17:38):
case of Mac, and I'm always fascinated. I get a
number of questions from people who know I know Mac
and are interested in the business that Mac runs, And
to me, that's a very interesting business because it's unique.
He for the longest time, only had to one location strategically,
(17:58):
so the way ed Hindy's never opened us on then
he did open some other locations, but it's still been
primarily the focus on the one location on I forty
five North. And to stay relevant, to stay consistent, to
stay top of mind is a very hard thing to
do for a long period of time. Mac has done that.
(18:18):
There are people who want statues built to him, roads
named for him, and Lena had all Go dismissed him
as a furniture seller. I think that misses the point.
I think he's a I think he's an asset and
a treasure of the community. But the way he does
it often gets overlooked, and that is the pure genius
(18:40):
and a little bit of gunslinger mentality or a lot
that allows him to stay relevant and stay profitable over
all these years. So yesterday I was watching. It was
My Jeopardy night, and I was watching, and you get
a sense of what's going on on daytime TV. Jeopardy
used to be primetime seven pm. Now it's a TV
(19:00):
on the Game Show Network. But there was a commercial
and it was Mac talking about the Big Game that
the league doesn't want you to refer to the name
of the Big Game. Okay, so silly, but the big
game is this weekend on the eighth, and there was
Max saying that if this team wins, you get all
(19:20):
your furniture free, which is a fascinating concept because the
only way you can make that make sense. First of all,
you got to sell a lot of furniture. Secondly, you've
got a bet against it. So now this becomes not
only do you have to be really good at stocking
what people want, because they're not going to buy what
they don't want, even if they may get it free.
(19:42):
You have to the logistics of the personnel behind having
people to accommodate them when they come in the door,
pick it, choose it, deliver it, make them happy on
your price system. And then third you've got a hedge
against the bet case it does happen and you have
to give away all this free furniture. It's a fascinating model.
(20:05):
I've never seen anyone do it, so I asked mcafe'd
come on, we talk about it. But in fairness, macaok
into the program, Matt, Oh what am I doing?
Speaker 4 (20:16):
Am I hit? Oh?
Speaker 3 (20:17):
I see what I'm doing? Do I need to hit
the far right button a far left button? Oh? Well,
Jack don might not know what's going on about the
furniture business?
Speaker 4 (20:26):
Mac?
Speaker 5 (20:27):
There you are.
Speaker 3 (20:28):
Yeah, we had we had a little problem there. Let's
start with, do you have any time to run Gallery Furniture,
because every time I see you're out helping al wix
Meeler get elected to Congress.
Speaker 5 (20:39):
Oh, I have a lot of times.
Speaker 6 (20:41):
My heart attack. I only work halftime. So the day,
seven days a week.
Speaker 3 (20:46):
Let's talk about Uh, let's talk about the game this weekend.
And well, why don't you first tell what the actual
offer is.
Speaker 5 (20:55):
Yeah, the offer is you come out the Gallery Furniture
by Temper Vane or Simon's gun Rest Mattress four thousand
plus their matches in and just base having delivered before
the big game on Sunday, February eight in California. If
the team from New England wins a big game, you
get your money back free, free, free.
Speaker 3 (21:12):
So when you do something like that, let's talk about
the dollars and says it doesn't work unless the underlying premises.
You have to sell a lot of furniture to make
this deal work, right, So, and you got to get
people in the store ready to do it, and they go,
it's not a fifty to fifty chance, because we assuming
you're always going to bet against a one team, but
there's a pretty darn good chance you're going to get
(21:34):
your furniture free out of this deal. So for you
to do something like this, how do you start setting
your bets against yourself? What is the mindset? Because I've
seen in cases where you're one of the biggest betters
on a game and you end up hurting yourself by
worsening the odds on the back end or toward toward
the trail end of things.
Speaker 5 (21:58):
WHENNNOY England was playing, they played Denver to win the
American Conference.
Speaker 6 (22:04):
I saw on Phasic's.
Speaker 5 (22:05):
Website that the winner of the American Conference was plus
two hundred dollars to win the Big Game on February eighth.
So I decided to bet two million dollars on the
American Conference winner to win the Big Game, knowing that
they probably after the game, after the two teams were set,
(22:26):
they're going to play in a big game. I wouldn't
get that much odds, So that two million dollars a
plus two hundred, which means that it's a four million
profit and it gets two million back. So I bet
all that on the team from the American Conference, and
of course New England want to put us in good shape.
So right now we're selling lots of furniture. And the
real question me, once we reached the four million dollars
(22:49):
with a liveability on New England, do we bet some
more or do you let it ride?
Speaker 3 (22:54):
And I suppose that depends a lot on how much
furniture you've sold already.
Speaker 5 (22:59):
Yeah, sold a lot. We're gonna rese We're gonna reach
the four million mark by sometimes Saturday, I would think.
So then we have to decide whether not to drive
the Louisiana and bet again on New England. If the
England wins, the customer you get their money back and
I get my money back. If the other game wins,
then the crustomers don't win and I don't win. So
I'm on the customer side on the deal.
Speaker 4 (23:21):
Yeah.
Speaker 3 (23:21):
That's the interesting thing about that is people, I think
psychologically people like the fact that you're betting on them winning. Uh,
and you're gonna win more in gambling then you're gonna
give them back in furniture. So not that you have
any influence on how the game ends, but I think
everybody feels like we're all in this together, and that's
(23:42):
really been the case in the past when it was
the Astros, because you're such a big Astro supporter and
flying people out the games and those sorts of things.
Let me ask you about the customer who comes out
and buys when when something like this happens when you
when you have an event like this, is that person
a future gallery furniture customer who's now going to come
(24:04):
now instead of later? Or is that are you peeling
away people from other stores when you do that.
Speaker 5 (24:11):
Quite often those are new gallery furns customers. About forty
percent of the customers coming these promotions are new. And
then if we do a good job of selling mattress,
delivering it, I do the follow up call, video, all
those things I do for the customers, then they say, hey,
these guys are different.
Speaker 3 (24:28):
They do a great job.
Speaker 5 (24:29):
I'll come back. So it's an effort not only to
make sales this week, but also to build future customers.
And there's nothing better than customers coming out to buy
furniture and put this promotion that are brand new, and
quite often not only do they buy a mattress, they
buy other things as well.
Speaker 3 (24:45):
Mattress Mac is our guest. Hold with me for just
a moment. We'll talk more to him about the Mac
calls back, the fact that he calls people the next
morning after they've made a purchase. I don't know anybody
who does. Let's call Mike Matches at lone Star Chevincy.
If he does that, he needs to start to what
he needs to do. The Michael Mary Show goes Mack.
Speaker 4 (25:09):
The Knife.
Speaker 3 (25:24):
Buddies of mine hang out with Matt because he comes
to a party or an event, or we show up
together somewhere and we peel off and spend time together.
They are always to a person blown away because there
is so much more to Mac than you see than
the guy barking out this is the offer for this
(25:46):
weekend and selling furniture. There is a very curious person
who never wants to hold court with the group. He
wants to learn everything he can from everyone there. And
the other person I've seen do that is Tillman for Tita,
and that really surprises people because Tilman comes off as
so cocky and arrogant, and he is, but if he
thinks you have something he can learn, he will ask
(26:07):
you questions and pay close attention. Mac is the person
I've seen who more than any other person I've ever met. Whoever,
if I introduce him to you know John Smith, he's
a national canoeing champion. He would ask every question he
could to learn about competition, preparation, the whole thing. So, Mac,
I'm going to turn the tables on you for a moment.
(26:28):
I want you to tell me how you manage your time.
Where does fit it? Where do you fit it in
to call people back? I know that's in the morning.
What does that look like. I think you showed me
one time the callback sheets that your staff puts together.
I know that's an important part of your business, and
I've talked a lot about it. It blows people's minds.
Speaker 5 (26:46):
Yeah, I get it about eight thirty and I call people,
depending on how many sales the day before, anywhere from
three hours to five hours. And that's the most important
thing I do all.
Speaker 6 (26:56):
Day long, is do that, because I'm going to talk
to customers and.
Speaker 5 (26:59):
See how we treated them, make sure they're happy, to
make sure that the drivers, the salespeople, and myself are
all doing our job to take care of these customers.
Speaker 3 (27:08):
You are famous for being a task master and building
a culture much the same way that said Nick Saban
would what does the ass chewing look like if you
get a report that the delivery man was desultry or listless,
or didn't seem to care, or they dinged a corner,
what does that look like?
Speaker 5 (27:26):
Well, I generally I talked to Jeremy, the warehouse manager.
Friends at the other day, we were delivering furnisure this
lady and we're going down the street in our Penske
truck because we use those trust.
Speaker 3 (27:38):
Rentals, and the driver is.
Speaker 5 (27:42):
There's trees though, you know, can be the trees in
the street, and he hit some tree in the middle of.
Speaker 6 (27:48):
The street and risks the top of the truck off.
Speaker 3 (27:50):
That was, oh y go well, at least it didn't
make a customer.
Speaker 5 (27:54):
Man. Well, the customers a little upset because they couldn't
get in the truck to get the truck out, So
we had to send four guys figure out how to
get back to the door off so we can get
a furniture out.
Speaker 3 (28:05):
When you make that call, do you have an opening line? Hey,
this is Mac. You know do you have do you
have a a kind of a standard line you open with?
Speaker 6 (28:13):
Oh?
Speaker 5 (28:13):
Yeah, uh I Missbury, this Mac g We furnsture. I
want to make sure we did a good job delivering
your furniture.
Speaker 3 (28:19):
So then invariably some people are going to want to
talk to you because they're starstruck. How do you cut
that conversation and get to the next guy?
Speaker 6 (28:27):
Well, I talked to him quite a bit.
Speaker 5 (28:28):
You know, a lot of them have some very interesting stories,
and I want to hear that. I want to, I
want to, I want to. I want to listen to
voice to the customer. When I quit listen to voice
to the customer going to hell in the handbasket. So uh, Unfortunately,
a lot of people now they have Apple called whatever
and you can't get through, so you end up sending
a text a lot of them, but a lot of
them text back. So about but I talked about sixty
(28:49):
percent of the calls I make.
Speaker 3 (28:51):
That's amazing. It's amazing that you do it. I think
it's it's a sign of inspecting what you expect and
it's easy to say you're going to do it, but
to actually do it is amazing. So you make the
calls and then what what's the next step? Staff meeting?
Speaker 5 (29:10):
Well, then that's that, you know. In between the calls,
I'm talking to customers coming in the store, because I'm
right at the front and I love talking to customers
and visiting with them. And then after that, I.
Speaker 6 (29:21):
I do these videos.
Speaker 5 (29:22):
Now when somebody buys they don't buy.
Speaker 6 (29:24):
I try to send them a personalized.
Speaker 5 (29:26):
Video sitting on the furniture or the mattress or the
recliner that we're looking at. So I do that for
three or four hours every day too.
Speaker 3 (29:35):
And wow, And then where do you work eating into
all of that?
Speaker 6 (29:44):
Oh? I just eat at the front of my desk,
and do.
Speaker 3 (29:46):
You bring it? What does it look like people care
about this stuff? Back or at least I do we have?
Speaker 6 (29:51):
We have you know, we have a restaurant.
Speaker 5 (29:52):
We feed all the team members every day breakfast, lunch,
and dinner. That's very important to us. So sometimes I
eat back there with them. If it's not be he
gets busy them at the front, and we know we
have tacos or chicken, Rice's sake, whatever.
Speaker 3 (30:06):
Typically, what is the single busiest hour for people walking
in to make a purchase.
Speaker 5 (30:13):
Probably Saturday from noon to four.
Speaker 3 (30:17):
That's four hours, but we'll take it. What about on
a weekday, two.
Speaker 5 (30:22):
Weekday, I would say eleven and twelve in the morning.
Speaker 3 (30:26):
Really, are these people at work who've taken off for
the day or retired, or what's going on a.
Speaker 5 (30:32):
Little bit of both of you know, they've got they've
got a new house, or that they're tasked the day
is to furnish the new house. The nighttime traffic because
of the crime or whatever, is really dropped off. So
we have a lot more people coming during the day.
Speaker 3 (30:45):
Who took your bet the first two million you put
down on the Patriots.
Speaker 6 (30:51):
Caesar's Palace, and you like them.
Speaker 5 (30:55):
They've been good to me over the years that they
take a lot.
Speaker 6 (30:57):
Of one astros here the one because.
Speaker 5 (31:00):
You we're in one of the seventy four million dollars.
And by the way, we gave.
Speaker 6 (31:03):
Back every dime of it to the customer. One thing
I learned that seventy.
Speaker 5 (31:06):
Four million dollars was when you give back the money
on a credit card, you got to pay a three
percent fee anyway, so it cost me two hundred thousand.
But that was different. But Caesars does me good to
SODA's DraftKings and some of the other ones.
Speaker 3 (31:22):
And then what do you do when you get home
at night? Do you have a routine you take your
boots off, put your shoes, put your feet up. What
do you do when you get home?
Speaker 5 (31:30):
I generally do a little exercise and then talks to
Linda about what's going on in the club West Side
and go to sleep a lot of fleet payt nine
hours a night, and I get up and go do
it again.
Speaker 3 (31:42):
Good for you, that's pretty impressive. Can you take till
the end of until the music starts to explain the promotion. Yeah,
you're as fast as you can in true mattress mack
ease sure.
Speaker 5 (31:54):
The appociations come up to the Galli first right now
by a world famous temperate peedic or SEMIVD rest mattress
four plus mattress and adjustable base. Get it delivered for
the big game on Sunday, Februe eight in California, anthatain
of New England. When's the big game? Your purchase is free, free, free,
the offer of a lifetime. You might sleep free after
ten years to come up a gallery furniture. Buy it today,
(32:14):
get it delivered day, and sleep great tonight.
Speaker 3 (32:18):
I was going to give you more time than that,
but that's fantastic Mac. Thank you, buddy. I appreciate you.
Speaker 5 (32:21):
Cool for New England.
Speaker 3 (32:22):
Are you out there? Are you out there today?
Speaker 5 (32:26):
I'm here right now, all right, Thank you buddy, Thanks Michael,
take care of Bobby.
Speaker 3 (32:32):
Years from now we will look back and people will
go do you remember Mac used to do that thing
and he would bet on one of the teams, and
then when you bought your furniture, if that team won,
you got your furniture for free. I remember people would
go out there. It was crazy. You know, when you're
in the midst of cal Worthington filming a TV commercial,
(32:55):
you don't realize how crazy that is, and how are
you going to be talking about it? Or with when
the oilers are landing at the airport and coming back
in and you know you're inside the dome and here
comes the bus. You don't realize that forty five, forty six,
forty seven years later, you're still going to be talking
about that moment because you know, you thought it would
(33:16):
last forever or it would happen again, but it doesn't.
The likes of Mac don't come this way often. It's
been a very very interesting run to see him do
what he does. There's no one even I don't know
how you would birth another Mac. It's just I think
some other people have tried to kind of wild and
(33:36):
crazy catchphrases, maybe buy a few crazy things, but to
have the energy and commitment and day to day the
carnival guy and the inspect what you expect a Saban
leader all in one personality. I've never seen anying like that.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Betrayal Season 5
Saskia Inwood woke up one morning, knowing her life would never be the same. The night before, she learned the unimaginable – that the husband she knew in the light of day was a different person after dark. This season unpacks Saskia’s discovery of her husband’s secret life and her fight to bring him to justice. Along the way, we expose a crime that is just coming to light. This is also a story about the myth of the “perfect victim:” who gets believed, who gets doubted, and why. We follow Saskia as she works to reclaim her body, her voice, and her life. If you would like to reach out to the Betrayal Team, email us at betrayalpod@gmail.com. Follow us on Instagram @betrayalpod and @glasspodcasts. Please join our Substack for additional exclusive content, curated book recommendations, and community discussions. Sign up FREE by clicking this link Beyond Betrayal Substack. Join our community dedicated to truth, resilience, and healing. Your voice matters! Be a part of our Betrayal journey on Substack.