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January 18, 2021
Katherine Howell shares leadership tactics and lessons learned to remove redundant documentation structures and processes from our frontline nurses.

Documentation burden is a barrier to the quadruple aim of improving health, patient experience, efficiency, and clinician wellbeing. Last year this 12-hospital system eliminated 170 million clicks and returned 18 minutes per shift to the bedside, doubling satisfaction with flowsheets. Executive leadership is essential, requiring complex organizational negotiation among competing needs in the context of the myth “not documented, not done.” Presenters will detail their leadership tactics and share hard-won lessons learned.
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