March 1, 2026 • 13 mins
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Speaker 1 (00:00):
Ibby Sunday, Tampa Bay Andrew Duncan with the Duncan Duo
(00:02):
team at LPT Realty. Back for another week of the
Duncan Duo Real Estate Show starting off March first. Today
talking about all things Tampa real estate. When we aren't
on air, make sure to follow us at the Duncan
Duo Twitter, Instagram, YouTube, TikTok, Facebook, pretty much every social
media channel out there. At the Duncan Duo when we
aren't on air, always putting out the best real estate
(00:24):
knowledge that we possibly can. And I am excited to
have a couple of our partners on the show today.
Melissa Rodriguez was Citywide Home Mortgage as well as Wade
Swikle with two college brothers moving. I had an awesome
trip in Europe. I went to Paris and Spain, and
so I'm kind of back and refreshed, but you know,
(00:45):
it was on the plane ride home and this is this.
I've been to Spain a bunch, but this was my
second trip to Paris. The first time I went was
about twelve years ago and I had a really bad experience.
I didn't I did not enjoy Paris. It was I
came home thinking that Parisians just must you know, must
hate Americans, they just must not like us, right, And
(01:06):
so this time on a trip, on my trip, I
had a massively different experience. I loved Paris. Everyone was
super nice. I had no one hating on me. And
it made me realize, you know, on the plane ride home,
I kind of figured out, you know, what the difference was.
And the difference was twelve years ago I stayed in crappy,
cheap hotels and went to crappy, cheap restaurants and looked
(01:28):
for the discount and tried to tried to buy on
price right, And it made me realize this the you know,
kind of the the similarities that people you know, buying
the most expensive thing that they're ever going to buy
a house, selling the most expensive thing they're ever going
to sell. The similarities of that experience that I had
by going cheap, you know, is rampant in real estate.
(01:51):
So many customers have a bad real estate experience. But
it's their own fault because they picked the cheap people,
they picked the cheapest agent, they picked the cheapest mortgage,
they the cheapest mover, and then they had this horrible
experience and they had stuff gets broken and the closing
doesn't happen, and the lender lied to them about this
fee and their taxes were wrong, and you know, and
all the while not wanting to accept the responsibility of Hey,
(02:14):
maybe you know, maybe you shouldn't have gone with the cheap guy.
You know, cheap work ain't good and good work ain't cheap.
Is a quote I've heard from Mentor for years, and
so I'm happy to have you get you both on
today because I think you guys are the best of
the best, and the best of the best isn't cheap.
You know, you you do get what you pay for.
And Wade, we've talked about this a lot. You've shared
some of the stories of the you know, the pickup
(02:36):
truck movers and the and the guys that will break
your stuff and hold your stuff hostage when they want
to upsell you because they quoted you some ridiculous number
they knew they couldn't meet. And then they get to
moving you in and they say, oh, we underestimated you
owe us another thousand dollars And you're like, well, no,
I don't. Well yeah you do, because your stuff's in
my truck. You know, like, how often you guys hear
(02:57):
those experiences and a lot of times it's just consumers
being cheap, and then the experience is horrific because they
tried to cut corners with the cheapest guy.
Speaker 2 (03:07):
Yeah.
Speaker 3 (03:08):
Absolutely, And I had a very similar europe experience. I
went in college, stayed at hostels and it was okay.
It was an eye opening experience to be able to
see other cultures. But I recently also went to Paris,
and last summer for my mom's seventieth birthday, I took
her out there and we didn't really cut any corners. Yeah,
we stayed at hotels instead of hostels.
Speaker 1 (03:24):
Yeah, or stayed at nice places, and you went to
maybe a little bit more. And again I'm not saying
I didn't go like crazy, like I just didn't look
for the cheapest, right, And so many consumers they're always
looking for the cheapest. And you know, we had an
experience not long ago with them with a client that
you know, moved and you know, we said, hey, look,
(03:45):
you guys got to use this mover, it's our preferred mover,
and they said, oh, well, we quoted and this company
was a little bit cheaper, and then like weeks later
they're like that we had such a horrible experience. We
left them a bad review and blah blah, and they
did this and they did that. Well, yeah, because you
with the cheap person, you went to Chick fil A
and expected Ocean Prime. Yeah, you know, like and look,
(04:06):
I love me some Chick fil A. I go there
a lot, but it ain't the same experience as Ocean Prime.
Speaker 3 (04:11):
No, it's not.
Speaker 1 (04:11):
And I think it's important.
Speaker 3 (04:12):
There's certain things in life that are commodities, and there's
certain things that if you're gonna do it, you might
as well do it right in by the bowl and
spend just a little bit extra money in order to
get a good quality experience. Travel is definitely one of them,
but so is home services. Yeah. I mean we see
it all the time. It's probably the number one reason
we don't book a job is because somebody found a
cheaper price. And I was recently just talking to somebody
who had a very small move last week, and it
(04:33):
was a friend of mine hadn't talked to in a
probably a year or two, but she was moving and
she said this other company said five hundred dollars over
the phone, and I was like, how could they just
say five hundred dollars. There's no way they could get
out seeing it, and I knew firsthand where she lived,
long long hallways, elevators. I was like, there's no way,
and they're like, yeah, they're sending three guys out for
(04:53):
five hundred dollars. They just said that over the phone.
I'm like, Okay, let's see if we can. Let's look
them up online. Let's see if they have a license.
I go to a Florida Department of Agriculture Consumer Services,
mover license. Look up, they're not licensed. Their sun biz
said they're out of Fort Myers. It's like, how are
they helping somebody in Tampa Bay if they're based out
of Fort Myers. So there's a lot of those red flags.
And I always encourage consumers if they get a offer
(05:16):
that's too good to be true, it probably is look
those things up because it's expensive to do business.
Speaker 1 (05:23):
It's so funny that and again, like someone moving their stuff,
this is stuff, like what's more I mean, like what's
more valuable? It's like, this is your stuff, and it's
crazy important to you.
Speaker 3 (05:34):
People go spend twenty thirty thousand dollars on furniture and then.
Speaker 1 (05:37):
They'll pay some cheap guy, and a cheap guy messes
it up. We literally we deal with all the time.
It's like, oh, did you you know who did you hire?
Did you hire the company that we recommended? Oh no,
we didn't. Well, then there's really nothing I can do
to help you, like, you know, unfortunately, like you went
with the cheap guy and that's what you get. There's
also again kind of going back that it's too good
to be true. We deal with this in the mortgage space, right, Melissa.
(06:00):
You'll get a customer that'll come in and they'll get
quoted this insanely low rate or this insanely low payment,
and then you know, when push comes to shove, when
it gets close to closing, the tax proation was wrong,
the insurance proation was wrong. Oh to get that rate
now because the lender was booking too many loans because
they're in a call center and they never locked your rate,
(06:21):
so they lie to you. Oh, but now you've got
to put a bunch of money down to buy your
rate down, to get that rate. You know, like so
many mistakes because you went with the cheap person. I mean,
this is a mortgage you're going to be with for
up to thirty years, No one really thirty years, but
you're going to be with it for a long time.
Maybe you should pick somebody that knows what they're doing,
that isn't the one that's going to cut the corners
and be the cheapest.
Speaker 2 (06:41):
Right, and just come in and have a chat with us.
We're on your team. It's a relationship. You know, it's
not always the cheapest rate. Let me look at your
monthly payment. Maybe you know you're comfortable paying a little
bit higher rate, or maybe we can there's just different
strategies that we look at. But we're a team that cares,
(07:02):
not just somebody that you know is just going to
take your application and move you onto the next, you know,
department and never talk to you again. You know, we
are together from start to finish.
Speaker 1 (07:13):
So and I think again, when you do get that
person that's looking only on the numbers and they're they're
they're they're coming to you and saying, well, this company
is quoting some rate and you're like, I have no
idea how they're pulling that off. It's probably not real
there it's a bait and switch, or there's some sort
of massive pre payment, or you've got to buy the
(07:33):
rate down or there's something wrong there, and and and again.
The the cheap people are operating at a different level
of service. You know, we talked about this before, you know,
like you know, my trip, for example, the cheap hotel
isn't necessarily they're just turning people over. They're just turning
stuff over there their volume shop. They don't really care
if you're happy, because they're gonna win. They're gonna win
(07:56):
business by being the cheapest. The service is gonna be bad,
the experience is going to be bad. So the mortgage
lender that's the cheap one isn't going to return your
phone call. They're going to provide bad service. They're not
going to close on you know. I mean times I've
seen people lose their dream home because the lender didn't
get it done on time because they were a volume
shop working only on you know, mass units to be
(08:17):
able to make to be able to make it work.
And then the deal falls apart and you lose your
dream house because you went with the guy that was
quoting you a quarter point lower, that was dishonest and
then had too much business, couldn't provide good service. R Yeah,
it's rampant.
Speaker 3 (08:29):
Yeah, I think, you know, real estate moving, it's a
relatively low barrier to entry to get into it. And
I think a lot of people look at these businesses
like commodities and they just think that, you know, it's
all going to be the same at the end of
the day. Let me just try to find the cheapest possible. Yeah,
but it's just simply not the case. I mean, I
can speak for moving more than real estate, but I mean,
if you want to have license ensured, background check people,
(08:52):
you drug test your your movers, you have workers compensation,
you have a support staff that can actually work together
to get it done rather than just bottleneck at one
owner who's also on the trucks trying to take down
the notes on the phone while they're driving, you know,
to their next job. You know, that's going to be
a way different experience at the end of the day
than somebody who has an office team where Yep, this
person's handling the move coordination. This person's scheduling the movers,
(09:15):
this person's hiring and training the movers. This person's checking
in with you throughout the process, seven days in advance,
the day before confirmed, they're calling during the move, they're
checking in after the move to address any issues that
may have arose so that they can make those right.
You know, you see a lot of these one man
band shops that they just can't do that they don't
have the bandwidth.
Speaker 1 (09:34):
And what and here's what you know. And I can't
say this on air, but I call it eating a
called a poop sandwich. So when when you have a
business like yours or like mine and like Ars citywait
where you have a lot of reviews, right, You've had
a lot of happy customers. I've got fifteen hundred and something.
You've got you've got gobs of reviews too, right, Like
(09:54):
we're one of the best reviewed businesses in Tampa. It's
because we do a great job for our customers and
we can about making things right. And when when you
do have a business like that, and when you're not
just operating at the cheapest discount possible, you can you
also can provide post closing support. You can resolve problems,
you can help them recover something. For the guy that's
the cheapest that's cutting corners on insurance, when he breaks
(10:17):
your mom's china plate, there's nothing standing behind him to
fix that. Like at our company, if something goes wrong,
like we want you to come back to us, We're
going to try and resolve, We're going to try and
make that right. The guy that's shopping on price doesn't
have any margin to make anything right. So when something
goes south, you're sol nothing's getting done, your problem is
not getting solved. And so I think that that's another
(10:39):
you know I I in fact kind of brought me
to this, uh, you know, to an idea or a
conversation I had this week. A real estate agent with
a different company ran into a problem and a bad
problem and is worried about getting sued and probably will
get sued. And unfortunately, this real estate agent went to
the company that will that that is like the discount,
(11:01):
the discount of all discount, Like, you know, they're not
paying that broker really isn't benefiting financially from helping them.
And so when they went to their broker to say, hey,
what am I going to do, and they're like, you're
on your own, you know. And that's the reality of
what happens in businesses when when a business isn't operating
from a place where it can provide good service, where
it wants to provide good service, where it cares about
(11:22):
its reputation, where it has enough business to earn a
profit to be able to solve problems. You know, there's
nothing wrong with someone earning a profit in their business.
And if they're not, then guess what When you do
have a problem because you went with the cheap guy,
you're stuck solving it because they don't have a means
to help you.
Speaker 3 (11:39):
Well, you want your you want whoever you work with
to be profitable, because that means they're going to be
in it for.
Speaker 1 (11:43):
The long haul, right.
Speaker 3 (11:44):
You know, you want somes going to be motivated underportunity
to take care of as many clients as possible for
as long a period as possible, and not just trying
to make a quick buck or is desperate for the
business so they're writing to lose money on that business
to get it. I see it all the time in
home services and moving where owners don't know their numbers
and they just throw out prices to try to beat
the next guy down the street who also does.
Speaker 1 (12:05):
But then they're losing money exactly and on the mortgage
side of it too, I think we you know again,
kind of going back to the service level. Customers so
often aren't factoring that in and and they're looking only
at the rate and the cost. And what happens is
then by the time they finally get into the house,
they're so frustrated that they hated the experience. But it
(12:25):
was all because they went with the cheap person. The service,
the experience, and then the ability to actually close is
another important one.
Speaker 2 (12:32):
Yeah, no, I mean we close, We strive to close,
get a clear to close early, at least a week
ahead of time, and.
Speaker 1 (12:40):
You guys do a great job of that.
Speaker 2 (12:42):
And just like how we're talking right now, it's not
just about mortgage. I mean, it's about the connections that
we have to offer, you.
Speaker 1 (12:49):
Know, referrals to different people to solve problems, to fix credit,
with all.
Speaker 2 (12:54):
Fantastic reviews, you know, Like I wouldn't think twice about
sending somebody you know and you not doing a good job.
I know that your company would do your so reputable,
you have amazing reviews, so I would send whoever you know,
my daughter to you. I would feel super comfortable seeing
with you, Andrew and your team. So I think we
(13:15):
have that's more to offer than just the regular you
know call center.
Speaker 3 (13:20):
I'm glad you bring that out like feeling comfortable around
the people that you're working with, because good people are
going to expect to get paid more. You know, in
order to attract the best talent, you're gonna have to ask,
you have to pay them a little bit more or else.
You know, you don't know who you're going to get.
It could be somebody who's desperate for a job that
just came out of the penitentiary.
Speaker 1 (13:38):
We're up against the break. We'll be back again. Cheap working, good,
good working, cheap. We're going to continue this conversation after
a quick break here on The Duncan Duo Show.
Ibby Sunday, Tampa Bay Andrew Duncan with the Duncan Duo
(00:02):
team at LPT Realty. Back for another week of the
Duncan Duo Real Estate Show starting off March first. Today
talking about all things Tampa real estate. When we aren't
on air, make sure to follow us at the Duncan
Duo Twitter, Instagram, YouTube, TikTok, Facebook, pretty much every social
media channel out there. At the Duncan Duo when we
aren't on air, always putting out the best real estate
(00:24):
knowledge that we possibly can. And I am excited to
have a couple of our partners on the show today.
Melissa Rodriguez was Citywide Home Mortgage as well as Wade
Swikle with two college brothers moving. I had an awesome
trip in Europe. I went to Paris and Spain, and
so I'm kind of back and refreshed, but you know,
(00:45):
it was on the plane ride home and this is this.
I've been to Spain a bunch, but this was my
second trip to Paris. The first time I went was
about twelve years ago and I had a really bad experience.
I didn't I did not enjoy Paris. It was I
came home thinking that Parisians just must you know, must
hate Americans, they just must not like us, right, And
(01:06):
so this time on a trip, on my trip, I
had a massively different experience. I loved Paris. Everyone was
super nice. I had no one hating on me. And
it made me realize, you know, on the plane ride home,
I kind of figured out, you know, what the difference was.
And the difference was twelve years ago I stayed in crappy,
cheap hotels and went to crappy, cheap restaurants and looked
(01:28):
for the discount and tried to tried to buy on
price right, And it made me realize this the you know,
kind of the the similarities that people you know, buying
the most expensive thing that they're ever going to buy
a house, selling the most expensive thing they're ever going
to sell. The similarities of that experience that I had
by going cheap, you know, is rampant in real estate.
(01:51):
So many customers have a bad real estate experience. But
it's their own fault because they picked the cheap people,
they picked the cheapest agent, they picked the cheapest mortgage,
they the cheapest mover, and then they had this horrible
experience and they had stuff gets broken and the closing
doesn't happen, and the lender lied to them about this
fee and their taxes were wrong, and you know, and
all the while not wanting to accept the responsibility of Hey,
(02:14):
maybe you know, maybe you shouldn't have gone with the cheap guy.
You know, cheap work ain't good and good work ain't cheap.
Is a quote I've heard from Mentor for years, and
so I'm happy to have you get you both on
today because I think you guys are the best of
the best, and the best of the best isn't cheap.
You know, you you do get what you pay for.
And Wade, we've talked about this a lot. You've shared
some of the stories of the you know, the pickup
(02:36):
truck movers and the and the guys that will break
your stuff and hold your stuff hostage when they want
to upsell you because they quoted you some ridiculous number
they knew they couldn't meet. And then they get to
moving you in and they say, oh, we underestimated you
owe us another thousand dollars And you're like, well, no,
I don't. Well yeah you do, because your stuff's in
my truck. You know, like, how often you guys hear
(02:57):
those experiences and a lot of times it's just consumers
being cheap, and then the experience is horrific because they
tried to cut corners with the cheapest guy.
Speaker 2 (03:07):
Yeah.
Speaker 3 (03:08):
Absolutely, And I had a very similar europe experience. I
went in college, stayed at hostels and it was okay.
It was an eye opening experience to be able to
see other cultures. But I recently also went to Paris,
and last summer for my mom's seventieth birthday, I took
her out there and we didn't really cut any corners. Yeah,
we stayed at hotels instead of hostels.
Speaker 1 (03:24):
Yeah, or stayed at nice places, and you went to
maybe a little bit more. And again I'm not saying
I didn't go like crazy, like I just didn't look
for the cheapest, right, And so many consumers they're always
looking for the cheapest. And you know, we had an
experience not long ago with them with a client that
you know, moved and you know, we said, hey, look,
(03:45):
you guys got to use this mover, it's our preferred mover,
and they said, oh, well, we quoted and this company
was a little bit cheaper, and then like weeks later
they're like that we had such a horrible experience. We
left them a bad review and blah blah, and they
did this and they did that. Well, yeah, because you
with the cheap person, you went to Chick fil A
and expected Ocean Prime. Yeah, you know, like and look,
(04:06):
I love me some Chick fil A. I go there
a lot, but it ain't the same experience as Ocean Prime.
Speaker 3 (04:11):
No, it's not.
Speaker 1 (04:11):
And I think it's important.
Speaker 3 (04:12):
There's certain things in life that are commodities, and there's
certain things that if you're gonna do it, you might
as well do it right in by the bowl and
spend just a little bit extra money in order to
get a good quality experience. Travel is definitely one of them,
but so is home services. Yeah. I mean we see
it all the time. It's probably the number one reason
we don't book a job is because somebody found a
cheaper price. And I was recently just talking to somebody
who had a very small move last week, and it
(04:33):
was a friend of mine hadn't talked to in a
probably a year or two, but she was moving and
she said this other company said five hundred dollars over
the phone, and I was like, how could they just
say five hundred dollars. There's no way they could get
out seeing it, and I knew firsthand where she lived,
long long hallways, elevators. I was like, there's no way,
and they're like, yeah, they're sending three guys out for
(04:53):
five hundred dollars. They just said that over the phone.
I'm like, Okay, let's see if we can. Let's look
them up online. Let's see if they have a license.
I go to a Florida Department of Agriculture Consumer Services,
mover license. Look up, they're not licensed. Their sun biz
said they're out of Fort Myers. It's like, how are
they helping somebody in Tampa Bay if they're based out
of Fort Myers. So there's a lot of those red flags.
And I always encourage consumers if they get a offer
(05:16):
that's too good to be true, it probably is look
those things up because it's expensive to do business.
Speaker 1 (05:23):
It's so funny that and again, like someone moving their stuff,
this is stuff, like what's more I mean, like what's
more valuable? It's like, this is your stuff, and it's
crazy important to you.
Speaker 3 (05:34):
People go spend twenty thirty thousand dollars on furniture and then.
Speaker 1 (05:37):
They'll pay some cheap guy, and a cheap guy messes
it up. We literally we deal with all the time.
It's like, oh, did you you know who did you hire?
Did you hire the company that we recommended? Oh no,
we didn't. Well, then there's really nothing I can do
to help you, like, you know, unfortunately, like you went
with the cheap guy and that's what you get. There's
also again kind of going back that it's too good
to be true. We deal with this in the mortgage space, right, Melissa.
(06:00):
You'll get a customer that'll come in and they'll get
quoted this insanely low rate or this insanely low payment,
and then you know, when push comes to shove, when
it gets close to closing, the tax proation was wrong,
the insurance proation was wrong. Oh to get that rate
now because the lender was booking too many loans because
they're in a call center and they never locked your rate,
(06:21):
so they lie to you. Oh, but now you've got
to put a bunch of money down to buy your
rate down, to get that rate. You know, like so
many mistakes because you went with the cheap person. I mean,
this is a mortgage you're going to be with for
up to thirty years, No one really thirty years, but
you're going to be with it for a long time.
Maybe you should pick somebody that knows what they're doing,
that isn't the one that's going to cut the corners
and be the cheapest.
Speaker 2 (06:41):
Right, and just come in and have a chat with us.
We're on your team. It's a relationship. You know, it's
not always the cheapest rate. Let me look at your
monthly payment. Maybe you know you're comfortable paying a little
bit higher rate, or maybe we can there's just different
strategies that we look at. But we're a team that cares,
(07:02):
not just somebody that you know is just going to
take your application and move you onto the next, you know,
department and never talk to you again. You know, we
are together from start to finish.
Speaker 1 (07:13):
So and I think again, when you do get that
person that's looking only on the numbers and they're they're
they're they're coming to you and saying, well, this company
is quoting some rate and you're like, I have no
idea how they're pulling that off. It's probably not real
there it's a bait and switch, or there's some sort
of massive pre payment, or you've got to buy the
(07:33):
rate down or there's something wrong there, and and and again.
The the cheap people are operating at a different level
of service. You know, we talked about this before, you know,
like you know, my trip, for example, the cheap hotel
isn't necessarily they're just turning people over. They're just turning
stuff over there their volume shop. They don't really care
if you're happy, because they're gonna win. They're gonna win
(07:56):
business by being the cheapest. The service is gonna be bad,
the experience is going to be bad. So the mortgage
lender that's the cheap one isn't going to return your
phone call. They're going to provide bad service. They're not
going to close on you know. I mean times I've
seen people lose their dream home because the lender didn't
get it done on time because they were a volume
shop working only on you know, mass units to be
(08:17):
able to make to be able to make it work.
And then the deal falls apart and you lose your
dream house because you went with the guy that was
quoting you a quarter point lower, that was dishonest and
then had too much business, couldn't provide good service. R Yeah,
it's rampant.
Speaker 3 (08:29):
Yeah, I think, you know, real estate moving, it's a
relatively low barrier to entry to get into it. And
I think a lot of people look at these businesses
like commodities and they just think that, you know, it's
all going to be the same at the end of
the day. Let me just try to find the cheapest possible. Yeah,
but it's just simply not the case. I mean, I
can speak for moving more than real estate, but I mean,
if you want to have license ensured, background check people,
(08:52):
you drug test your your movers, you have workers compensation,
you have a support staff that can actually work together
to get it done rather than just bottleneck at one
owner who's also on the trucks trying to take down
the notes on the phone while they're driving, you know,
to their next job. You know, that's going to be
a way different experience at the end of the day
than somebody who has an office team where Yep, this
person's handling the move coordination. This person's scheduling the movers,
(09:15):
this person's hiring and training the movers. This person's checking
in with you throughout the process, seven days in advance,
the day before confirmed, they're calling during the move, they're
checking in after the move to address any issues that
may have arose so that they can make those right.
You know, you see a lot of these one man
band shops that they just can't do that they don't
have the bandwidth.
Speaker 1 (09:34):
And what and here's what you know. And I can't
say this on air, but I call it eating a
called a poop sandwich. So when when you have a
business like yours or like mine and like Ars citywait
where you have a lot of reviews, right, You've had
a lot of happy customers. I've got fifteen hundred and something.
You've got you've got gobs of reviews too, right, Like
(09:54):
we're one of the best reviewed businesses in Tampa. It's
because we do a great job for our customers and
we can about making things right. And when when you
do have a business like that, and when you're not
just operating at the cheapest discount possible, you can you
also can provide post closing support. You can resolve problems,
you can help them recover something. For the guy that's
the cheapest that's cutting corners on insurance, when he breaks
(10:17):
your mom's china plate, there's nothing standing behind him to
fix that. Like at our company, if something goes wrong,
like we want you to come back to us, We're
going to try and resolve, We're going to try and
make that right. The guy that's shopping on price doesn't
have any margin to make anything right. So when something
goes south, you're sol nothing's getting done, your problem is
not getting solved. And so I think that that's another
(10:39):
you know I I in fact kind of brought me
to this, uh, you know, to an idea or a
conversation I had this week. A real estate agent with
a different company ran into a problem and a bad
problem and is worried about getting sued and probably will
get sued. And unfortunately, this real estate agent went to
the company that will that that is like the discount,
(11:01):
the discount of all discount, Like, you know, they're not
paying that broker really isn't benefiting financially from helping them.
And so when they went to their broker to say, hey,
what am I going to do, and they're like, you're
on your own, you know. And that's the reality of
what happens in businesses when when a business isn't operating
from a place where it can provide good service, where
it wants to provide good service, where it cares about
(11:22):
its reputation, where it has enough business to earn a
profit to be able to solve problems. You know, there's
nothing wrong with someone earning a profit in their business.
And if they're not, then guess what When you do
have a problem because you went with the cheap guy,
you're stuck solving it because they don't have a means
to help you.
Speaker 3 (11:39):
Well, you want your you want whoever you work with
to be profitable, because that means they're going to be
in it for.
Speaker 1 (11:43):
The long haul, right.
Speaker 3 (11:44):
You know, you want somes going to be motivated underportunity
to take care of as many clients as possible for
as long a period as possible, and not just trying
to make a quick buck or is desperate for the
business so they're writing to lose money on that business
to get it. I see it all the time in
home services and moving where owners don't know their numbers
and they just throw out prices to try to beat
the next guy down the street who also does.
Speaker 1 (12:05):
But then they're losing money exactly and on the mortgage
side of it too, I think we you know again,
kind of going back to the service level. Customers so
often aren't factoring that in and and they're looking only
at the rate and the cost. And what happens is
then by the time they finally get into the house,
they're so frustrated that they hated the experience. But it
(12:25):
was all because they went with the cheap person. The service,
the experience, and then the ability to actually close is
another important one.
Speaker 2 (12:32):
Yeah, no, I mean we close, We strive to close,
get a clear to close early, at least a week
ahead of time, and.
Speaker 1 (12:40):
You guys do a great job of that.
Speaker 2 (12:42):
And just like how we're talking right now, it's not
just about mortgage. I mean, it's about the connections that
we have to offer, you.
Speaker 1 (12:49):
Know, referrals to different people to solve problems, to fix credit,
with all.
Speaker 2 (12:54):
Fantastic reviews, you know, Like I wouldn't think twice about
sending somebody you know and you not doing a good job.
I know that your company would do your so reputable,
you have amazing reviews, so I would send whoever you know,
my daughter to you. I would feel super comfortable seeing
with you, Andrew and your team. So I think we
(13:15):
have that's more to offer than just the regular you
know call center.
Speaker 3 (13:20):
I'm glad you bring that out like feeling comfortable around
the people that you're working with, because good people are
going to expect to get paid more. You know, in
order to attract the best talent, you're gonna have to ask,
you have to pay them a little bit more or else.
You know, you don't know who you're going to get.
It could be somebody who's desperate for a job that
just came out of the penitentiary.
Speaker 1 (13:38):
We're up against the break. We'll be back again. Cheap working, good,
good working, cheap. We're going to continue this conversation after
a quick break here on The Duncan Duo Show.
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