Business Innovators Radio

Carolyn Miller - National Franchise Institute

August 22, 201625 min
Carolyn began her franchise career in 1984 at McDonald’s headquarters in Oak Brook, Illinois where she worked for more than 14 years. During six of those years, Carolyn orchestrated the development efforts of 40 McDonald’s regions in opening close to 1,000 “McDonald’s in Wal-Mart” locations in the U.S. and Canada. In 1998, when McDonald’s infused capital into Chipotle Mexican Grill, Carolyn moved to Denver and helped create the real estate infrastructure for Chipotle’s national expansion. Over the years, Carolyn has also worked in Corporate and on the franchise side of Red Robin, CiCi’s Pizza, and Carl’s Jr./Hardee’s. While working as the Vice President of Development for a national architecture firm, Carolyn was surprised to learn how many clients had a high-level, conceptual understanding about the development process, but what they DIDN’T know about the intricate details was costing them tens of thousands of dollars in costly mistakes. Necessity being the mother of invention,

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