Executive Summary: We know that a primary reason for employee dissatisfaction is having a poor manager. But what makes a manager great? What are some of the pitfalls most managers make? We'll share our experiences in a frank conversation. Hosts: John Kresic, Tom Kresic, Mike Kresic Running Time: 36:07   IT Pro News: Important wireless security standard WPA2 cracked. The cloud war continues. Google cloud announcements today (2.6 cents/GB; 85% off BigQuery; Compute Engine 32% off). Cisco drops $1B for its OpenStack cloud push. IBM pushing for open cloud with new cloud group.     IT Pro Main Topic: Managing IT Pros   Why Good Managers Are So Rare What Makes Knowledge Workers Productive   mentoring training, technical soft skills finance developing leaders not babysitting not Ford-era factory floor Conference Calendar: We cover upcoming IT Conferences during the 1st show of each month. Is there a conference you think we should be mentioning in this segment? Let us know! IT Pro Bookshelf: Doing Data Science: Straight Talk from the Frontline by O’Neil and Schutt