Ep.34, Do You Have a Health Relationship Coordinator? Jean Voss and Dr. Susan Maples

The podcast features Dr. Stacy Becker and guests Dr. Susan Maples and Jean Voss, discussing Jean's role as a health relationship coordinator (HRC) in patient facilitation. They talk about the challenges and opportunities in creating co-referral relationships with healthcare professionals who share their values. Jean's responsibilities include new patient intake, clinical record documentation, advocacy letters, managing supplements, and matching patients with the right healthcare providers.

The importance of taking time to connect with patients, asking open-ended questions, and empowering patients to find the right healthcare provider is emphasized. The conversation highlights the impact of attentive care on patients and the need for more autonomy in self-directed care. The podcast aims to inspire team members to consider creating a similar role in their practice and to empower patients in their healthcare journey. The discussion provides valuable insights for healthcare professionals looking to improve patient care and build collaborative relationships within the medical community.

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CHAPTERS: 
00:03 - Patient facilitation mastery 
10:00 - Connecting patients with professionals 
20:22 - Role of health relationship coordinator 
32:05 - Supporting all aspects of practice 
44:53 - Importance of patient conversations 
56:02 - Empowering patients and teams 



LEARNINGS:

What is Jean's role as a health relationship coordinator?
Jean's role as a health relationship coordinator involves new patient intake, managing patient experiences from start to finish, creating co-referral relationships with healthcare professionals, and matching patients with the right healthcare providers.

How does Jean connect patients with the right healthcare professionals?
Jean connects patients with the right healthcare professionals by aligning patients' personal journeys and preferences with the values and practices of the physicians or healthcare providers in the network.

What are some challenges that other medical offices might face in creating a role similar to Jean's?
Some challenges that other medical offices might face in creating a role similar to Jean's include the importance of taking time to have meaningful conversations with patients, making patient care a priority, and ensuring patients feel heard and cared for by their medical team.

How does Jean ensure comprehensive patient care beyond clinical aspects?
Jean ensures comprehensive patient care beyond clinical aspects by leading open-ended conversations with patients, covering all systems including sleep and breathing, and making sure patients feel heard and understood in nonclinical areas.

What impact does Jean's role have on patients and their healthcare experiences?
Jean's role has a significant impact on patients by empowering them to have more autonomy and self-directed care, helping them find hea