How Colombia's Brands Train You to Expect Bad Service

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July 21, 2026 • 15 mins

AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to Colombia's biggest service providers, here's what businesses keep getting wrong—and what great customer experience actually looks like. Do you think AI has improved customer service, or made it more frustrating? Let me know in the comments. #bpro #cxsummit #colombia

Watch the video version here: https://youtu.be/3lVvrmR45ys

Where to find me
Website: cognitivebusiness.news/
LinkedIn: linkedin.com/company/cognitive-business-news/
Facebook: facebook.com/cognitivebusinessnews/
Instagram: instagram.com/cognitive_business/
More about Loren Moss: https://lorenmoss.com/write

Check out my other YouTube Channels:
Loren Moss: https://www.youtube.com/@LorenMoss
Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts
Finance Colombia: https://www.youtube.com/@Financecolombia
Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts
The Clerisy: https://www.youtube.com/@theclerisywithlorenmoss
The Clerisy Shorts: https://www.youtube.com/@ClerisyShorts
Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

Read more at Finance Colombia: https://www.financecolombia.com/ Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ Read more at Cognitive Business News: https://cognitivebusiness.news/ The place for bilingual talent! https://empleobilingue.com/ More about Loren Moss: https://lorenmoss.com/write Contact us: https://unidodigital.media/contact-unido-digital-llc/

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