Conversations in CX

Conversations in CX

With over 700 direct operator connections across six continents, Infobip is the number one choice to globally scale your customer communications over the world’s most popular channels. In this podcast sponsored by Infobip, we plan to dive deep into the latest trends and hot topics in customer experience. With a little humor and a whole lot of expert insight, this podcast will shed light on some of the buzziest topics in this space.


March 6, 2023 34 mins
Digital creators have a lot of influence these days and can provide brands with cost-effective advertising options.

Because digital creators often service niche online communities, they can help brands access key target markets. Today on Converesations in CX, we'll explore how to use digital creators effectively in your marketing strategy.

  • Isabelle Eddy, Vice President of Engagement at BMF.

  • Todd Clouser, marketer ...
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There are many ways that AI can help businesses eliminate or overcome e-commerce pain points.

AI can make a major impact in regards to abandoned carts, unsubscribes, and other customer retention issues. In this episode of Conversations in CX, we'll address a handful of different ways that AI can drive the customer experience.

  • Frank Beard, Senior Marketing and Customer Experience Manager at Standard AI.

  • Scott Vaug...
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Careers in STEM are on the rise and as a result our society’s education needs are shifting to accommodate this area of focus. In this episode, we dive deep into why specialized STEM programs for young students matter and why it’s especially important to expose young girls to STEM educations and career opportunities.

  • Lee Clark-Sellers, Lee Clark-Sellers, Advisory Council Member - Executive Education, Women in Technical Le...
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