Creating Disney Magic

Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.... Show More

Episodes

When you have a tough day at work, you have to find a way to let it go before you get home.  If you are a pain in the neck at home, your family won't want to see you after a workday.  I have been there myself.  My wife, Priscilla, once asked me if I could try making a little magic at home. When my son was 14, he suggested I sit in the hot tub when I get home because everything was fine before I got there.  I needed those remind...
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During the Coronavirus Pandemic, many businesses have had to shut down temporarily. As businesses begin to reopen, we have the opportunity to do it the right way.  Don't just open the doors and expect customers to return.  Approach reopening your business like it an entirely new product. Check everything carefully. Talk to your staff for ideas. Start calling customers and ask what concerns they have about reopening.  Customers ...
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May 11, 2020 16 min
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April 27, 2020 14 min
On this episode of Creating Disney Magic, I answer a listener question that may seem unique, but it is more common than you may think.  A listener told me she is 28 and people think she is a teenager. It creates a challenge at work because people think she is young and therefore inexperienced.  Although you may not have this problem of looking like a teenager, you do have something in common with this listener.  You have a challeng...
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April 21, 2020 17 min
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