Creating Disney Magic

Creating Disney Magic

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.... Show More

Episodes

February 23, 2021 19 min
In the current climate of the world, we could all use a good story about overcoming tough times. Killiam Hemmy is on the show today to share his own story of resilience. Killian joined the military right before 9/11 and quickly found himself in Afghanistan. He went back time and again, both in the military and working for the FBI. One morning, he went out for a run and suddenly collapsed. He went into cardiac arrest, which he later...
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February 16, 2021 18 min
Jody and I have been recording a new course for the Cockerell Academy called “Everybody Matters: Diversity and Inclusion.” It’s such a relevant topic. Working on the course has brought to mind even more thoughts on how to practice inclusiveness in our personal and work lives. It starts with getting out of your silo. If you only ever interact with people just like you, you will never develop inclusiveness. Exposure and experience ar...
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Given the disruption COVID-19 brought on the economy and many companies in 2020, there are a lot of people out looking for work right now. This week, we have a listener question on this topic: what recommendations would I give to organizations that are looking to attract and hire top talent in the current economy? If you’re looking for talented employees, now is the time to find them. Once the world gets back to normal, great peopl...
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February 2, 2021 18 min
I recently sent out an email where I said, “The more you say yes at work, the more you’ll have to say no to something at home.” In response, a listener asked if I could talk more about the right balance there. When should we say yes and when should we say no while still being a good employee? Start by thinking about the most important, no-exception items in your life. Once you know these, you’ll know what the non-negotiables are th...
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January 26, 2021 15 min
Recently, Jody and I were on a training call with an organization. One of the attendees asked what I used to look for when I was thinking of promoting somebody. It comes down to the 3 P’s: persistence, passion, and people. Persistence means being an employee that others can count on. It’s finishing the job no matter what. It’s never leaving anything hanging. When we are persistent, others can’t help but notice. We quickly build tru...
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January 19, 2021 18 min
You can’t lead from your office with your feet on the desk. One of our listeners works under a boss who is likely leading that way. That listener recently asked how to bring up to their manager that their customer service was poor. Ideally, the owner of an organization would have clear expectations for providing feedback. Bosses should make it clear that they are willing to hearing employees’ ideas for how the business can be bette...
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January 12, 2021 18 min
If you’ve worked at a company for any length of time, you’ve probably come up with some ideas for how it could improve. It’s hard when you get excited about something and bring it to your boss, only to have them shut it down. On this episode, we’re answering a listener question about this very subject. This listener explained that when she gives ideas to her boss, he always shoots them down. It’s become such an issue for her that i...
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January 5, 2021 19 min
I’ve been very open about my struggle with depression in the past. Though I am doing great now, I still remember what it was like. A listener recently told us that they were just coming out of their own struggle with depression, but were feeling overwhelmed with building back their healthy habits. This is not something that I want to be an expert in, but the truth is that I am. We can’t expect everything to be fixed immediately. We...
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December 29, 2020 15 min
It’s performance review time for many organizations. Towards the end of a year or the beginning of a new year, many companies will hold these reviews for their employees. They look back on what each one worked on and accomplished over the last year. On this episode, we’re discussing performance reviews from a different perspective than we have before. A listener asked how she, as an individual contributor, could demonstrate and doc...
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December 22, 2020 21 min
This week’s episode is a special one. We’re sharing a clip from our conversation with Ron Logan. Ron is retired now, but he was the Executive Vice President of live entertainment for Disney worldwide.  If you have ever experienced live entertainment at any Disney location, Ron had a part in it. Even though he is retired today, his impact is still felt at every Disney park. Ron is a man of attention to detail and creativity. He woul...
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December 15, 2020 17 min
Are you helping or enabling? Do you know the difference between the two? Listener Greg Parsons recently asked us what the difference is. On this episode, we’re breaking it down and explaining how you can tell if you’re helping or enabling. Helping is setting clear expectations and sticking to them. It is teaching somebody how to do something and then letting them go off on their own to do it. When you work with someone to make them...
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