Remarkable Results

Remarkable Results

The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here

Episodes

September 24, 2022 23 min
Guest Host and Avocado Farm Tour with Rena Rennebohm, Owner of Casa Cielo Farms and CEO of Empowered Advisor. Find out how avocados relate to our industry.
Watch on https://www.youtube.com/watch?v=3dMoefR5DTw (YouTube)

Rena Rennebohm, CEO and Creator of https://empoweryouradvisor.com/?fbclid=IwAR0uG_Y1o2ZhxrQnU2UOXaccKoHPHIplcRq467iLDD4bwj81swpoHMo8tAU (Empowered Advisor). Listen to Rena’s previous episodes https://remarkable...
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Imagine a group of shop owners that get together to have local training for their area. They aren’t concerned with the competition between each other or the poaching of their technicians. Believe it or not, it is happening in Florida with FASTT (Florida Automotive Service Technician Training). Jason Stretch has a passion for training and created this group for technicians to acquire real-world information that can be applied immedi...
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Breaking Down Sales Targets. This week Hunt follows up on last week's episode surrounding sales goals and dives into how to break them down.
How do I take a longer-term goal and break it down into a format easier to track and measure?
What are some different ways that you can break down to each key member of your team? •Is your current sales goal realistic based on your team or car count?
How do you improve your business to be a...
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As one of the top 10 industries in America, we need to advocate consumer choice in a competitive market, and if we don’t do what is pro-consumer and pro-aftermarket, the dealers will get all the business. I’m with Bill Hanvey, CEO of the AutoCare Association, Paul McCarthy, CEO of the Automotive Aftermarket Suppliers Association (AASA), and Ryan and Andrea Goff, shop owners that went to Washington to speak to their representative a...
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Our guests in this episode of The Auto Repair Marketing Podcast are Tim Chakarian of Bimmer PHD and Tatsu Tsuchida of Tokyo Automotive. We talk about a lot in this episode, including guerrilla marketing, 20 groups, and industry associations. Tim and Tatsu both run incredible shops and are very involved at an industry level. They believe in learning from and helping other shop owners.
Talking Points
Tim and Tatsu both have had great s...
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Auto Technicians in a group with higher rates of suicide
Warning signs of thoughts leading up to suicidal thoughts
Triggers for the path to suicidal thoughts
What you can do if you are having thoughts
What you can do for someone that may be having thoughts
988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide and Crisis Lifeline), an...
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We are wrapping up our 3 part series with Bob Cooper and the QandA discussion with a customer panel at the 2022 Elite Invitational. Chris Monroe joins us as we discuss websites, google ads and cause marketing. Don’t forget to download your complimentary Customer Care Guide and an Owners Job Description Guide by going to eliteworldwide.com/ARN or find the link in the show notes.

Bob Cooper, Founder/President https://eliteworldwide.c...
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To see how the leader is doing, look at the people!
The Leader is Responsible!
Revealing Questions to ask about Followers:
1. Are the people following?
2. Are the people changing?
3. ARe the people growing?
4. Are the people succeeding?
Application Exercises:
1. Are your people follwing you?
2. How do you keep score?
3. Do you believe in your people?
Coach Chris Cotton
AutoFix-Auto Shop Coaching
Visit Auto Shop Coaching website https://autosh...
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Guest Host and Shop Tour with Todd Cole, TC Auto Service, Corpus Christi, TX. Four years ago Todd left his medical sales job and became the new owner of TC Auto Service.
Watch on https://www.youtube.com/watch?v=41IEficPlbs (YouTube)

Todd Cole, https://www.tcautoservice.com/ (TC Auto Service), Corpus Christi, TX.
Key Talking Points



Was in medical device sales but looking to make a change. His great grandfather, grandfather, and fat...
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Did you know that 70% of change initiatives with new programs/systems will fail due to a lack of leadership commitment? I want to focus on mentor/mentee and apprenticeship programs, which are most critical to our industry’s survival. You can lose your way without processes, procedures, and accountability to mold your apprentice into your shop. Too much talk and not enough action is the breakdown. Luckily for you, my guest, Marc ...
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September 15, 2022 43 min
In the world of the customer, do they know what DVI stands for or what an inspection really is? Have you thought about calling it a “Vehicle Health Check?” My panel discusses the importance of transparency with your customer and why you might want to change the term ‘DVI.’
Watch the Episode on https://www.youtube.com/watch?v=k51Q5B0coL0andt=1s (YouTube)

Clint White, http://coachingwithintegrity.llc/ (Service Advisor Coach and...
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What is My Break Even Point? This week Hunt talks about break-even points and how it is important to understand this aspect of your business.
•What is a break-even point and how do I calculate mine?
•What are the major drivers of increasing or decreasing your break-even point?
•How to set proper goals to meet your break-even point?
•How do I calculate my business to not break-even, but actually grow and provide a steady profit?
The Sho...
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The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com)
Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)
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What would you do if you were driving the backroads passing field after field full of white, black, and brown cows, and all of a sudden you saw a purple cow? You’d probably stop your car, take pictures of the cow, post on social media, and tell everyone you know about it! Don’t you wish people would have that kind of reaction to your auto repair shop? In this episode, we talk to Vic Tarasik of Shop Owner Coach about how to find you...
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Another informative episode with NAPA’s VP of Emerging Technology, Susan Starnes. We talk about NAPA’s support for all their customers as they focus on providing tools, parts, and training to meet all the future technology needs so we can seize every opportunity to repair the newest high-tech vehicles.

Susan Starnes, Vice President, Emerging Markets of Genuine Parts Company
Key Talking Points



General discussion about the penetration ...
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Overcoming the Victim Mindset
What is a victim mindset?
A victim mindset is when someone feels that bad things keep happening to them no matter what. at the root of this mentality is that none of these circumstances or situations are their fault.
What causes a victim mindset?----------No one is born a victim. A victim complex isn't a personality trait — it's learned behavior. In fact, victim syndrome could be considered a type...
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Guest Host and Shop Tour with Jorge Gilligan, Revolution Motor Works, Finksburg, MD. Jorge discusses his new satellite location, located across the street from the main shop.
Watch on https://www.youtube.com/watch?v=uRkgEH-6CxAandt=2s (YouTube)

Jorge Gilligan, https://www.revolutionmw.com/ (Revolution Motor Works), Finksburg, MD Listen to Jorge’s Episodes https://remarkableresults.biz/?s=%22jorge+gilligan%22 (HERE).
Ke...
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Participants
LeighAnne Best, Mighty Auto Pro, Medina OH – leighanne@mightyautopro.com
Laura Frank, Auto Repair Technology, Brook Park, OH – lmfgrf@gmail.com
Chris Cozad - Alternative Auto Service, Columbus, OHLori and Sam Concelman,
Glenshaw Auto Service, Glenshaw, PA
Alan and Helen Yu - GIC Car Clinic, San Jose, CA
Dr. Justin Johnson, Cleveland Clinic –
"Lead Researcher and Program Manager"
Jimmy Lea, KUKUI

Key Points:
Nat...
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September 9, 2022 56 min
If only we had a crystal ball to peak at the next 5 years. As a shop owner, you might still be booked out 2-3 weeks, but with gas prices, inflation, the great resignation, interest rates, and new and used car costs, what do you need to pay attention to in the short term to continue to be profitable and relevant?

Chris Cotton, https://autoshopcoaching.com/ (AutoFix Auto Shop Coaching), https://chriscotton.captivate.fm/ (Chris Cotton...
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Driving Profits Through Labor. This week Hunt is joined by Jaron Kleber from Repair Shop of Tomorrow to discuss the importance of labor profitability.
•Is your posted labor rate set appropriately to make your desired labor gross profit?
•Do you know what your technicians' cost you per hour?
•Do you know what your effective labor rate is?
•Are you utilizing a labor matrix?
Jaron's Email:
jaron_kleber@repairshopoftomorrow.com
...
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