Remarkable Results

Remarkable Results

The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here... Show More

Episodes

RR 542 Technician turned Owner’s Dilemma - Being Stuck in your Comfort Zone

This interview takes place at Vision 2020 …. I am with Maryann Croce. She differentiated the roles and different skill sets of a tech from an owner. She also explained the issues during and after transition. She will give you a detailed tour on how your business should work and become a resource for your community.

As you traverse deep into the episode, you ...
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THA 174 Adapt or Die - A Look Ahead

If you are looking for some great talk radio, the kind of talk that will push you and help solidify your deep think, you’ve come to the right place. We are sharing the theme Adapt or Die. A strong way to push you to think about change and your future.

You are about to hear some brilliant discussion from an outstanding panel that includes Carolyn Coquillette, Luscious Garage, San Francisco and CEO S...
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Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]

Rene is a graphic designer and a comic book artist who is responsible for the media while Jennifer has uncanny writing skills that launched her to writing SEO content for website, social media, marketing posts, and blogs. That’s a perfect one-two punch! Looks like a match made in heaven. Their emphasis in visual and writing content makes them a bran...
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RR 540 From Technician to Service Advisor to Operations Manager

This interview takes place at the ASA Colorado Summit in January 2020 …. recorded in the lobby of the Lincoln College of Technology in Denver. Phil Carpenter is the Director of Operations at Urban Autocare and Avalon Motorsports in Denver, CO. You’ve heard Phil before but not like this. This is an inspiring story and full of personal wisdom. Everyone on your team needs...
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https://youtu.be/rYUflCxKOLc


Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of o...
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Jeremy O’Neal President and lead sales trainer for Advisorfix (https://www.advisorfix.com/) , began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.


With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom ...
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RR 538 Status of the Aftermarket – Journalist Mark Phillips

In this episode, I am with, Editor and Publisher, Mark Phillips of Aftermarket Intel covering the state of the aftermarket. Our industry is going through some rough patches with the current stay at home orders and unemployment issues to name a few. There are a lot of uncertainties because a working vaccine has yet to be developed. With the current state of things, we are v...
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https://youtu.be/uxBfn8p4ftU


Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation...
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A Supplier’s Strategy Amid Pandemic - Helping the Service Professional with Lee Walker

I wanted to hear from a jobber on how they are coping internally and supporting their service professional customers. I reached out to Lee Walker, President of Walker Auto Parts in Raleigh-Durham, North Carolina. He is doing his best in helping and adjusting the best way he and his team can to be safe and support the essential shops in his markets...
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RR 536 Recruiting and Job Search for Industry Technicians and Shop Owners - Elie Massabki

In this episode, I’m with (ELI) Massabki, founder and CEO of Mechanics Marketplace). (ELI) and I are talking help with placement, career advice, and resumes. We get into average time to hire, making an offer and the pressure because master diagnosticians are scare and the technician average age the pressure of retirement on the industry.Find...
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THA 171 Discipline for Multi Shop Operations - Acquisition - Selling

This episode is on muti shop operations and especially the opportunities that will exist in light of the pandemic. You may be one who is thinking of selling or growing. My MSO team of Dwayne Myers, Dynamic Automotive, Frederick, MD (four locations), Doug Grills, AutoStream Car Care Center, multi-shop owner, Baltimore, MD (Six Locations) and Greg Bunch, Aspen Auto C...
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Dealing With the Loss of a Job or a Business - With Dolah Saleh

There is always a positive and negative way to look at everything in life. Most of all, acceptance of change is the remedy! They say no man is an island so we must take advantage of the networks we have.

Dolah Saleh, author and outplacement and executive search coach and consultant brings her perspective to get from point A to B and prove that a dose of positivity can g...
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RR 534 Gamification - Changing Behavior with Kent Bullard

In this episode, I’m with Kent Bullard whose ideas were innovative and imaginative as we approach clients and customers through a gaming perspective. We might get interesting insights and strategies to use as a template within our customer base to keep them hooked to what we are offering by looking at the gaming industry.

This is definitely a change of pace and a strategy mos...
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THA 170 The New Normal

This open discussion covered critical topics like being on your A-game to protect our team and customers, this may not change for some time they say. What will miles driven do to our business? The Do Right Rule and legal obligations and the future with a strong board of directors to help support a stronger business, among others.

The panel for this Academy on a view of what the new normal may look like is Greg...
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Debate: Just Say Yes - I Wish I Could - Darren Adams and Brett Bohlman

Listen to your aftermarket colleagues Dareen Adams Dryfork Diesel and Auto in Carthage, MO 64836, and Brett Bohlman from HWY 7 Service Center, Newell, IA. They had a very respectful discussion on the Just Say Yes sales strategy. They are both sides of the issue yet found some common ground on how they grow their businesses.

“Just say yes”- is more of an attitude a...
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RR 532 Trainers Speak to Their Craft

In this episode, I’m with G Jerry Truglia from Automotive Technician Training Services, Dave Hobbs, from Delphi Product and Service Solutions and Peter Orlando from Carquest Technical Institute.
Becoming an instructor doesn’t happen overnight. It’s like fine wine, it gets better with time and age. All trainers work hard to create seminars and sometimes go to their mentors or people that are smar...
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THA 169 The Relationship You Have With Your Accountant - Beyond the Numbers
I’m with Hunt Demarest, CPA with the firm Paar Melis, and shop owners, Travis Troy, Honest Wrenches, DesMoines, IA and Mike Leeches Quality Motors, Laguna Niguel, CA
In this episode we are going to examine the relationship you have with your accountant. Since COVID-19 the strategy of having top-notch advisors, like a CPA, is proven. Even if you have a long t...
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RR 531 Bright Light Shines from this Business Coaches Roundtable - Vision 2020

The first coaches roundtable was episode 208 from Vision 2017. Now back at Vision 2020 ‘pre-COVID’ reliving that first-panel discussion. Did I ever tell you how much I love putting panels together!! As we head through these unprecedented times this episode will help quench your thirst for some great advice from some of the industries brightest.

Hear from ...
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RR 530 Kim Walker and Carrie Lynn Rodenberg on Social Media

In this episode, I’m with Kim Walker from Shop Marketing Pros and Carrie-Lynn Rodenburg from Turnkey Marketing.

We are all over social media and the power managing it can bring to your business. Enjoy the talk about Facebook, Instagram, and how a good social media program should work.

Find the talking points, with Kim and Carrie-Lynn, that would make a great meeting agenda a...
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THA 168 Stories from the Coaching Front Lines Part 2

Listen to four stories from the front lines that you may just relate to. Think back. You’ve got a story to tell about your life and your business.

Business coaches Mike Bennett from ATI and Mike McGroarty from Repair Shop of Tomorrow share four client stories of metamorphosis. Not only will you hear the individual strategies for their clients, but what becomes of them.

I love hearin...
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