Invisible Victims: Tackling Digital Fraud and Protecting the Most Vulnerable in Nigeria’s Digital Economy

According to EFInA’s 2023 Access to Financial Services in Nigeria Survey (A2F) Report, negative perceptions, informed by bad experiences and fraud, have been a major deterrent to formal financial inclusion leading to a lack of trust in financial institutions and restraint in engaging with formal banking systems. In this episode, we discuss with Prof Chiso Ndukwe Okafor, Executive Director, Consumer Advocacy and Empowerment Foundation (CADEF), Nigeria, on the Nigeria's consumer protection framework. We discuss the need for stronger measures to safeguard excluded populations and emphasize the role of trust in achieving Nigeria’s financial inclusion goals.