The Troubleshooter 05-08-26

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Episode Transcript

Speaker 1 (00:00):
Yeah, ripped up what news need advice so you don't have.

Speaker 2 (00:12):
Come running Just as fast as we can. Shooter's gonna
help come.

Speaker 3 (00:18):
Man Dix is the Troubleshooter Show. No Tom Martino.

Speaker 4 (00:25):
Hey, I'm Tom Martino. And it's Car Day today. Welcome,
It's Friday.

Speaker 5 (00:30):
Now.

Speaker 4 (00:30):
That doesn't mean we only talk cars, but it is
a day where we get together all of our car problems,
questions and complaints and discuss them. And if you have
a car issue, you can call us. That's buying or
selling cars, or thinking about cars, or maintaining cars, or
hating cars, loving cars, it doesn't matter. Kevin talking with

(00:54):
me from Sheridan Auto Tech. Uh. And also we're going
to talk about other things. As we you near to
your heart and pocketbook, you'll you know what I say.
We talk about all the things that make you tick
and the things that tick you off. Okay, So this
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(01:15):
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Speaker 6 (01:26):
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Speaker 4 (01:28):
You know, first of all, they have them now without
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It's eighteen hundred dollars fully installed for Martino listeners three
or three eight six two five, five five four. Just
remember waterwaterpros dot net. And speaking of that, by the way,
I did look into a law that he told me about,

(01:49):
and it's true unless they make some changes to the law,
motor if you have a mobile home right now, if
you have a mobile home, it's possible that your mobile
home park will close unless there are changes made to
the law.

Speaker 6 (02:04):
There is a long Colorado that.

Speaker 4 (02:06):
Got through that people don't realize what it does. It mandates,
it mandates that mobile home parks supply a certain quality
of water to residents.

Speaker 6 (02:18):
Just mobile home parks now listen to this.

Speaker 4 (02:21):
That means that means if they don't meet the water standards,
they can be fined five thousand dollars a day for
each violation. What that also means is to improve it
could cost them a million dollars. And a lot of
these mobile home parks are on a thread and can't
afford that. Now, this is a real deal. I thought.

(02:42):
You know, my man Paul the Waterman, I like him,
but maybe he's exaggerating just a little.

Speaker 7 (02:47):
You know.

Speaker 4 (02:47):
Maybe by the way, our number three oh three Martino
three O three six two seven eight four sixty six
call about anything you want anything car day today. I'm
just talking about this water thing because I want you
to know I'm looking into it. I think they're going
to have to change the law otherwise we are literally
going to have thousands of mobile homes with nowhere to go.

(03:08):
The mobile home parks are mandated even when they supply
city water. Listen to this. If a mobile home park
supplies city water to its park, it still has to
meet higher standards than the municipality itself. So that means

(03:28):
they're going to have to invest hundreds of thousands of
dollars to keep their mobile home parks going. This is
a real deal. Now, a lot of you listening, you
don't care. You don't have a mobile home, but there
are a lot of people that are going to be
affected by this, especially people who sell mobile homes. Think
about it anyway, that's my spiel on that, and it's
a real deal. We're looking into it. You know, many

(03:51):
times on this show we hear about things way before
they become news, and then what you'll do is what
happens most of the time. If somebody calls the show
about a problem, a question or complaint, all right, and
then you know the TV reporters who listen to my
show regularly, and I know they do because what happens
is it becomes a TV story, and then many times

(04:15):
it becomes a print story, and then it becomes a
big deal.

Speaker 6 (04:18):
So that's good.

Speaker 4 (04:19):
I don't mind being an assignment desk for the journalists
who are listening in their cars. That's wonderful. Take anything
you hear on this show and feel free to use
it because the more the merrier. It's way better to
get publicity than not when it comes to consumer issues. Okay,
welcome to the show. I have Pat jobs with me

(04:41):
in addition to car Day. Pat is my chief operations
officer at Martino Capital. And the reason I have a
pat on is because we talk a lot. You hear
commercials about investing about this, about that, and I want
to simplify it. I really want to simplify it. Okay,
So we were going to do a little what can
you do on your own. If you had to do

(05:02):
something on your own, what can you do that's that's
safe and efficient and something that can help you. And
one thing we love is we love talking about simplicity
and we're going to do that in a second. But
I want to take Matt right now, because as I
promise people, priority goes to callers. Matt, you want to

(05:25):
you want to promote shredathon? Is that right? Going on?

Speaker 8 (05:30):
That's right?

Speaker 9 (05:31):
Tom?

Speaker 10 (05:31):
How are you doing today?

Speaker 4 (05:33):
Good man?

Speaker 6 (05:34):
What is a shredathon?

Speaker 8 (05:36):
So we're sponsoring it.

Speaker 11 (05:38):
My thing's Mett Rain, I own rain Building.

Speaker 10 (05:40):
We're at GC in Colorado Springs, Denver and Phoenix and
we're sponsoring a shredathon. It's going to be in Colorado
Springs on Saturday, and folks can come out and they
can bring, you know, anything they want ShredIt securely, you know,
old checks, actors, email, medical records, would whatever they want
to get rid of.

Speaker 4 (06:04):
And tell me. Tell me about the shredathon. Is it
free of charge to people that show up? Matt? I'm sorry?
Did we lose Matt? Okay, I'm sorry, Matt. For some reason,
we're not hearing you. He wants to talk about the shredathon.

(06:26):
When you guys reestablish contact, let me know his his
cell phone pooped out as I was saying, you know,
I think one of the main things about investing that
people do is they make it too complicated. They really do.
And we have goals when it comes to investing, right,
And our goals are to keep money safe, to make
it grow, and then eventually to produce income.

Speaker 12 (06:52):
Right.

Speaker 4 (06:52):
I mean, that's really what we want. We want to
we want to keep money safe, on it to grow,
and we eventually want income. Now, there are a few
people that maybe you don't care about the income so much.
They want to have something to pass on to their kids.
There's something that I don't know. Pat is with me

(07:14):
from Martino Capital, and I'm going to ask him real
quick here. How long have ETF's been around packet real
close to them, How long have they been around in generation?

Speaker 13 (07:24):
A long time?

Speaker 4 (07:25):
No, have they been around a long time? Why are
they just But but I would say in the last
five to ten years they've really picked up.

Speaker 14 (07:33):
I think more prevalent. Yes, in the last decade or so.

Speaker 4 (07:37):
Now, people, The reason I'm mentioning this is because I
talked about very simple do it yourself stuff. If you're
starting out, this one of the safest investments known to man.
Now now I'm not talking about for income producing right now.
I'm talking about for your nest egg to grow while
you're in the growth spurt. And I would say you
should be in a growth spurt anywhere from when you're

(07:59):
an adult up to maybe sixty five or older. I'm
still in a growth spurt. I want to take income
later on, but everybody has their own little time to
take their growth spurt. And so what I tell people
is be safe, okay, and if you want to do
things yourself. One of the best vehicles is what we

(08:23):
call an ETF that stands for and exchange traded fund?
Is that right?

Speaker 14 (08:30):
That is correct? And they've been around for about thirty
years in the US.

Speaker 4 (08:34):
But why I mean, but we've I'm you know what,
years and years ago people never used them?

Speaker 6 (08:39):
Were they were people afraid of them?

Speaker 4 (08:41):
I mean, I had I've had savings for years and
I never really dabbled in exchange traded funds. They've seemed
to pick up so much steam in the last ten years.

Speaker 14 (08:51):
Well, I think it's just market and distribution. Marketing and
distribution and people being aware of them, right.

Speaker 12 (08:56):
I mean when I Kevin, do you have Buffett was
promoting the heck out of the vo and you know
different sports.

Speaker 4 (09:02):
You have exchange straighted funds. Now, what I want people
to picture an e t F. It is truly a
mini stock market, right, That's what it is. So each
e t F is a fund and the fund has
stocks inside of it or bonds or reds you know.

Speaker 14 (09:21):
Real estate definition of the investment that it's going to own.

Speaker 4 (09:24):
Right now, you have you have some ETFs that are
general in nature like S and P five hundred ETFs.
You have bitcoin ETFs or or crypto ETFs. I mean,
you have agricultural ETFs, you have technology ETFs. So you
have sector what I call sector sector ETFs, and within

(09:46):
the sector they go out and find investments to put
in the fund.

Speaker 6 (09:52):
Then you buy a portion of that fund, right.

Speaker 13 (09:56):
You buy a share, yeah, of course in the index.

Speaker 4 (09:59):
So in essence, if you have a group of ETFs,
you have a bunch of mini stocks, a bunch of
mini stock markets. So by its sheer nature, it's a
safe investment.

Speaker 14 (10:13):
It's extremely well diversified. And why you can't invest directly
in indexes, you can invest in exchange traded funds that
will mirror exactly. And then what is owned on or
inside of that is defined by oftentimes the market cap
or even the sector that you talked about, So it
depends on what you're interested in doing. But market caps
are across the board, from large cap to small cap

(10:34):
to mid cap bonds.

Speaker 4 (10:36):
What we're talking about capitalization camp means the size of
the company in essence, and so what you want to
look for is a good stable ETF. And what do
you look for in an ETF that makes it worth
investing in? We can talk about that quickly. But I
think Matt is back. Did we re establish our connection
with Matt?

Speaker 8 (10:57):
Hey? Tom, I'm here?

Speaker 4 (10:59):
Okay your Shredithon? Is it free to consumers who show up?

Speaker 10 (11:06):
It is free, but we are asking for a goodwill
donation and all of the money goes to an organization
called the International Order of Rainbow for Girls.

Speaker 4 (11:19):
What is the International Order of Rainbow for Girls.

Speaker 10 (11:23):
So it's a youth group and it's for girls that
are ages eleven to twenty and it takes them through
processes of where they can gain leadership skills for their life.
And all the money in this their projects go.

Speaker 4 (11:40):
Ahead and where where do people? So what do you
help this organization International Order of Rainbow for Girls, What
exactly does it do?

Speaker 10 (11:55):
Hey, I'm going to introduce Elizabeth, who I work with.

Speaker 9 (11:58):
She is one of the fright.

Speaker 4 (11:59):
I'm going to I'm gonna take a break. Then I'll
tell you what I'm gonna do. If you're gonna do that,
I'll take a break and we'll come back and talk
about that. Okay, I just want to know a little
bit about the organization. We love promoting good organizations. And
then the shred uth on is tomorrow. We can plug that.
I also have Kevin talkin with us from Sheridan Auto
Tech and that's Shardan Augitech dot com. We're gonna take

(12:20):
your phone calls on cars. Plus we're gonna talk a
little bit about starting an investment portfolio the easy way
and we're gonna do all of that. Coming up right
after this, go with a sure thing Denver's best roofer
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you're content. Time for an insurance check up free, no obligation.

(12:45):
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Speaker 15 (12:53):
Help.

Speaker 4 (12:54):
You'll think you're his only customer when you choose Frank
Durand the real estate Man dot Com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi, I'm Tom Martino. You're troubleshooter Genesistotalexteriors
dot Com for mold detection and remediation the Honest Way

(13:16):
plus home remodeling at its best Genesis Total Exteriors dot Com. Hey,
let's talk to Andrew as a question on cars. Then
we'll go back about to shred Athon. Then we're going
to talk about ETFs and the abcs of investing. Let's
talk to Andrew. Welcome, and then of course we have
Andrew is here asking a car question. We have Kevin
talkin with us from Shardan Auto Tech. Hi, Andrew, what's

(13:38):
on your mind? What's happening?

Speaker 16 (13:41):
Yeah?

Speaker 9 (13:41):
I was just wondering them. So I we were doing
a pre vehicle pre purchase inspection and it took to
be a guest to.

Speaker 17 (13:50):
Share it, and.

Speaker 9 (13:54):
They looked it over and they sound that there was
an issue with like the stress.

Speaker 6 (14:01):
That was a stretch struts okay, struts got it?

Speaker 4 (14:05):
Okay?

Speaker 9 (14:06):
Yeah, So I took it back to the dealer and
I brought up that the stret isshoe and they said, well,
they wouldn't come down on the price because they said
it's kind of a wash because they actually replaced the
timing belt. Because it's the miles are at like eighty thousand,
and that's about when you're supposed to replace the timing belt.

Speaker 4 (14:29):
So they say it depends on the car from sixty
to ninety thousand. That's right.

Speaker 6 (14:32):
So what did you do about it? Did you buy it? Anyway?

Speaker 9 (14:37):
Yeah, we bought it. But but he was saying that
he gave me a list that the dealership of items
that they had fixed, and it showed that the timing
belt was replaced, and also they did a break flush.
But those items, even though they did it like a
week before we tested, I took the vehicles shared and

(15:01):
those items didn't show up on the car backs, and
so I was just curious how soon those items would.

Speaker 4 (15:09):
Dealer Kevin, how do things show up on carfax that's
a good that's a good issue.

Speaker 6 (15:13):
How soon do they show up?

Speaker 12 (15:15):
It could be up to a month. I mean it
just depends on how the data is, like do.

Speaker 4 (15:19):
You report it as their shop or is it automatic
tied into your computer.

Speaker 12 (15:23):
It's tied into the computer, so you have to opt out.

Speaker 4 (15:26):
So when you put an when you put a vehicle
identification number in there, and then you do a repair,
a car Fax automatically downloads your stuff.

Speaker 12 (15:35):
Yes, wow, yep.

Speaker 4 (15:36):
And then if you want not to report, you opt
out and there's no requirement. Of course, there's nothing official about.

Speaker 12 (15:43):
Cars because I can go back without pulling a report
and see the history of services.

Speaker 4 (15:48):
Yeah, so when somebody brings in a car, you can
go back and see it. So Carfax has become the standard,
hasn't it.

Speaker 12 (15:53):
It's pretty good.

Speaker 4 (15:54):
Okay, so Andrew, it could take up to a month.

Speaker 9 (16:00):
All right, Yeah, well, by.

Speaker 4 (16:02):
The way, Andrew, so you're can but but people could
lie too. But just so you know, I mean, let's
just say they didn't do the timing belt, and they
put in the computer they changed the timing belt. Well,
it's going to show up on Carfax that the timing
belt was was done. So really you have to trust
who you're dealing with. Kevin, is there any way to
verify because if they put it on his contract that

(16:25):
or in the paperwork that the timing belt was replaced.
Is there any way to verify.

Speaker 12 (16:30):
That without pulling a cover and physically looking. No, it
is that hard to pull. A come around is pretty easy.
Some it's a little labor intensive. It just depends.

Speaker 4 (16:40):
So Andrew, there's got to be a certain amount of trust.
I think.

Speaker 9 (16:44):
True.

Speaker 8 (16:45):
Yeah.

Speaker 9 (16:46):
And what was interesting though, was I mean when I
brought the vehicle back after shared and tested it, they
we went back the next day to kind of talk
about the numbers, and he pulled up the car backs
the next day, and the shared and vehicle inspection actually
showed up on the next day. And that's why I

(17:07):
was like, well, what you guys are showing me an
invoice from you know, the dealer, saying that they do.

Speaker 6 (17:13):
I see what you're saying.

Speaker 4 (17:14):
Yeah, so Kevin, why would your show up the next day?

Speaker 12 (17:16):
And here, I'm not familiar with the inner workings really,
but if he wants to check in with us periodically,
we'll double check and see if it does come in.

Speaker 4 (17:26):
Now, for some reason, do you have in the paperwork, Andrew,
do you have it written down that they did a
timing belt?

Speaker 6 (17:34):
Is it part of your paperwork.

Speaker 9 (17:38):
Well, they actually printed out it's not like an invoice,
but it just shows what they did and shop the
items that they did.

Speaker 4 (17:45):
So I do have that, okay, but so so you do,
and it's printed out by them, and it's dated.

Speaker 6 (17:51):
Is that correct?

Speaker 18 (17:53):
Yes? Correct?

Speaker 4 (17:55):
Okay? And then the date you bought the car, does
it pre date that or or is it after that date?

Speaker 6 (18:01):
They did that stuff.

Speaker 9 (18:04):
Predate?

Speaker 4 (18:06):
So you bought the car, then they did that stuff
according to their invoice.

Speaker 9 (18:12):
Oh no, no, no, I'm sorry, they did the work.

Speaker 12 (18:15):
Uh yeah, they before.

Speaker 4 (18:16):
They did the work. There's a date showing when they
did the work. And then you have the bill of
sale date. So here's what I would do. You keep
those documents, and I believe if later on you find
they did not do that timing belt, I think you
have a strong case to make them do it because
that was what's called a point of sale. A point

(18:38):
of sale, even in an as is vehicle, is a promise,
and when it's part of the deal, if they say
it's as is, it should the wording really should be
as represented. So when they say as is, in your case,
it would be as is with an timing belt.

Speaker 6 (19:01):
So if you keep that paperwork.

Speaker 4 (19:04):
Kevin will check car facts from time to time, and
you can do that by just running his Vin. You know, yeah,
we have as he doesn't have to come in. You
can call Kevin every now and then and then he'll
check it. If it doesn't show up, I'd question that
dealer and say, look, I have this paperwork and if
you falsified it, you know there's going to be problems.
But other than that, you know, there's really nothing you

(19:27):
can do except trust him. I'll have to move on, Andrew,
just here's is Sheridan Autotek.

Speaker 6 (19:32):
He's happy to check for you again.

Speaker 4 (19:34):
Keep copies of the paperwork and that'll be your best defense. Jared,
what is going on with you? Jared, welcome to the show.

Speaker 8 (19:43):
Thank you.

Speaker 19 (19:45):
I've got a few thousand four tier am that I've
had in a transmission shop since November twenty twenty five.
I have thrown thousands of dollars in parts of it
that they told me that it needed.

Speaker 6 (19:59):
Now, like who told you?

Speaker 4 (20:01):
Hold on? First of all? Who told Jared? Who told
you what it needed? Who told you the shop?

Speaker 8 (20:09):
Shop me yourself?

Speaker 18 (20:12):
Now?

Speaker 4 (20:12):
Person? And why did you take it to put that in?
What's that Okay. What I want to know is, going
right back to the beginning, Why did you first take
it into a shop to have it checked?

Speaker 6 (20:25):
What was the problem I just had?

Speaker 8 (20:29):
The Trump was doing some weird stuff.

Speaker 18 (20:30):
I'd be driving down the road and.

Speaker 8 (20:31):
It was like I'd lose my transmission. I'd pull over.

Speaker 11 (20:35):
Oh wow, okay, and then it would come back to line.

Speaker 4 (20:41):
You know, so in November of twenty twenty five. In
November of twenty twenty five, they told you that you
needed certain things, yes, and you had them all done,
and you still have the problem.

Speaker 8 (20:58):
The Trump is still in the shop now.

Speaker 19 (21:00):
They can't seem to get it to start. They say
it's doing a no prank, no start. The truck drove
in there on its own power.

Speaker 4 (21:08):
Yeah, man, what are you dealing with the same shop, Jared?
For all of this stuff? Are you dealing with the
same shop?

Speaker 17 (21:19):
Yes?

Speaker 11 (21:20):
I am.

Speaker 4 (21:21):
Okay. Have you ever thought about maybe getting it to
a fresh pair of eyes? Right now? It's not even running.
Do they tell you why all of a sudden it
stopped running? Nope?

Speaker 19 (21:32):
They could not explain that to me. And I called
them mith last Tuesday and I got in a little
argument with the owner on the phone, and he told
me that he was just called because I'm a little
upset over this. And I asked him and said, hey,
where are you guys doing my truck? I said, it
rain when it came down there, and his reply was,
I will call you when it's done.

Speaker 8 (21:53):
And he hung up on me.

Speaker 4 (21:55):
All right, Jared, hold on a second. I'm going to
have somebody call for you. But I have a very
important question. The very first problem that you called about,
or that you went in for, was that ever fixed?
The one where the transmission was slipping? Was that ever fixed?

Speaker 12 (22:14):
I don't think he's gotten it back.

Speaker 4 (22:15):
Well, it hasn't been there since November of twenty twenty five,
that's what he said.

Speaker 11 (22:19):
Had to wait.

Speaker 4 (22:20):
Has your car been in the shop since November of
twenty twenty five? Have you ever had it back or
hasn't been in the shop the whole time?

Speaker 19 (22:28):
It's been in the shop the whole time.

Speaker 4 (22:31):
Oh my god, I didn't realize. This is ridiculous.

Speaker 6 (22:34):
What's the name of the shop.

Speaker 8 (22:37):
Detroit Transmission Specialties.

Speaker 4 (22:41):
Detroit Transmission Specialties. And what kind of a truck is it?

Speaker 19 (22:47):
It is a two thirty five hundred, okay, thirty five hundred.

Speaker 4 (22:53):
Hold on a second, Hold on a second, we'll come
right back to you. This is incredible. I did not
realize that that. My god, I did not realize that
it's been in there the whole time. That's incredibly stupid.
And they just said they're gonna call you when it's done.
That's not good enough. Hold on, Jared, We're going to
have someone call for you and help you out. That's

(23:14):
absolutely ridiculous. All right, listen, folks, we're talking cars right.
If you're ever in a car accident, think John Fuller,
a personal injury attorney who will talk to you free upfront,
and then if you hire him, you have full access
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(23:35):
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three all three seven seven to one. Help You'll think
you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with
Remax Alliance three all three nine two zero sixteen twenty two.

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Renew Home Innovations dot Com three oh three nine zero
four two thousand. Okay, So Jared is telling an unbelievable story.
I mean his Detroit pick excuse me, his RAM thirty
five hundred pickup truck he took to Detroit Transmission Specialists
in November of twenty twenty five. I can't believe it.
And now they say, well, won't start. They've had it

(25:01):
the entire time, and I think he had words with
him and they hung up on him. We may have
to have somebody call over there to see what's going on.
But Jared in a nutshell. What do they say as
far as why it has been there that long? That's unconscionable.
What do they say to you? What is their excuse?
Are they waiting for parts or what? Or did you

(25:24):
not give them approval? What is the reason it's been
there that long?

Speaker 19 (25:30):
So I gave him approval on everything that they've done. First,
it was a TTM. They said it needed TCM, so
I paid nine Yeah, ETM man it. Then they told
me it was a vowel body inside the transmission. I said, okay,
let's do that. That was eight hundred dollars. That didn't

(25:51):
fix it. Well, then they came and told me it
was a wiring. First they said it was the transmission
wiring harness and that is no longer available through the dealer.
You can't get them.

Speaker 8 (26:03):
They're obsolete.

Speaker 4 (26:04):
So is that what the delay is? Do they say?
Do they say they're trying? Oh you found one, okay,
keep going, Sorry, I.

Speaker 19 (26:12):
Found one because they couldn't. Now, the only one I could.

Speaker 8 (26:15):
Find was used.

Speaker 19 (26:17):
That was thirty five hundred dollars. But it didn't do
a darn thing to my truck, absolutely nothing. So then
they put another PCM in it and that brought up
the original code from when I brought it in.

Speaker 8 (26:35):
Then it was pointing towards the internal.

Speaker 19 (26:37):
Of the transmission, and that's what it was.

Speaker 8 (26:40):
So I am fifty.

Speaker 19 (26:41):
Four hundred dollars in right now and I still have
to pay what I owe them for a partially rebuilt transmission.
They're not even giving me a full rebuild.

Speaker 4 (26:55):
So when do they say it'll be done?

Speaker 8 (26:59):
They? When I called that this.

Speaker 19 (27:01):
Last Tuesday, I told him I want in my truck
by today. And I still haven't had a word, and
like I said, he pretty much hung up on me.

Speaker 4 (27:09):
How much do they how much do they say you're
gonna owe, Jared? How much do they say you're gonna
owe after they rebuild it?

Speaker 19 (27:18):
Well, like I said, if not, this is not even
gonna be a fully rebuild or justice what they said
the bad parts that were in my transmission, I believe.
So how much Oh a little over seven thousand dollars
after the fifty four hundred I have already spent.

Speaker 6 (27:37):
Oh my god, it'll come out.

Speaker 19 (27:39):
To like So that's gonna come out to like what
twelve thou four dollars.

Speaker 4 (27:43):
I'm going to ask I'm going to ask a stupid question.
Right now, I'm going to ask us, Jared hold On,
I'm going to ask a stupid question. I want a
very simple answer. What are you calling about today? How
can we help you? What do you need?

Speaker 19 (27:56):
I need to know I need to hire a lawyer,
and if so, I would like to know if you
can pin him in the right direction of one.

Speaker 4 (28:04):
Okay, Jared, I don't know what you would sue for.
Is what I'm saying is basically, you know, I don't
know what you sue for. Do you sue for loss
of use of your car or your truck? Are they negligent?
Are they doing it on purpose? I don't think. I
don't think this is personal between you and me as

(28:24):
if you're my brother or my cousin. I am telling
you no, a lawsuit would just be ridiculous at this point.
If I were you, I'd get the truck. Here's what
I would do. I would take that truck to someone
and have them go through it and tell you, first
of all about these other repairs. I think they would

(28:44):
owe you. Kevin. I don't know what you think, but
if they had him, if they were chasing things that
never fix the prob yeah, they were chasing. Don't you
think that they owe him something for the stuff they
did that didn't work? Did they offer you any kind
of a credit or a refund? No, Jared, I'm gonna

(29:06):
have one of my deputies. I think you need to
get your truck out of there and get it analyzed neutrally.
You really do, I would not hire Okay, Bo just
came in and said he can call him. Yeah, let's
hold on a sec Bo. Okay, so Bo here, put
Jared on hold. I want you to uh mac uh acts.

(29:26):
I want you to get the stuff together for uh
deputy Bow and let's figure out what the hell is
going on. Okay. I don't think I do not think
they're liars. No, I don't think they're cheaters. I don't
think they're ripoffs. I don't This place has been around
a while. I think they were making a good faith effort.

(29:47):
Problem is I think they owe you something for some
of the repairs that you did in Vain, unless it
needed that other stuff.

Speaker 6 (29:58):
I forgot to ask how many it could.

Speaker 12 (30:01):
Be a side. At this point they got they got
to just eat their labor, charging for parts, shake hands.
We tried, sorry, move on. You know they don't need
to make full full retail on this eat the labor
charging for the parts, let them go somewhere else, and for.

Speaker 4 (30:16):
The heck of it acts. I'm going to take a break.
Just find out how many miles are on this truck
for me. Just just tell me and put it up
on the call screener. Okay, we have more coming up again.
It's car day. Whatever you need three O three seven
one three eight two five five. Let me take this
real quick. Jay, make your comment right now on that
truck and then we'll take a break. Go ahead, Jay,
what is your comment on that truck?

Speaker 17 (30:37):
Hey, Tom, remind Jared to keep and demand every single
part they change. It could be really nab later on.

Speaker 6 (30:48):
You remember he was supposed to do that according to law.
He has to. He should have asked for that beforehand.

Speaker 12 (30:53):
Well, then are gonna have course though, so there wouldn't
be a part to have Doug bowbody in there have
course that much?

Speaker 17 (31:00):
Yeah, there's I want to keep his stuff.

Speaker 4 (31:04):
You're right, Jay, You're I'm hoping they kept him. Okay,
we got more coming up on the troubleshooter. Stick around,
go with a sure thing. Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. Comparison

(31:27):
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi Tom

(31:48):
Martino here, let's go to Elizabeth and Matt. Okay. So,
the International Order of Rainbow for Girls is a Masonic
organization and they teach leadership, confidence, citizenship. It was sounded
in nineteen twenty two according to the Internet here, and
it's to empower girls to become confident leaders through service, sisterhood,

(32:12):
and personal growth. Sounds great to me. Now they're gonna
ask for a donation. Either one of you take it away.
Let's plug this thing for tomorrow and get people out
there for you. In Colorado Springs, it's a Shredithon. Explain
it please?

Speaker 10 (32:27):
Okay, So Shredithon, they can bring anything that they want
shredded up old checks, taxes, pay stubs, anything that they
don't feel comfortable with throwing in the trash or don't
burn anything.

Speaker 18 (32:41):
Please, it's going to be me.

Speaker 8 (32:45):
It's Saturday tomorrow.

Speaker 10 (32:47):
It's going to be on the top of Fillmore Hill
and the address is eleven point fifty Panorama Drive. There'll
be a bunch of the girls are going to be
out there with signs showing you where to drive in too,
and all you have to do is drive up and
don't grab it out of the back of your car.

Speaker 4 (33:05):
So what time?

Speaker 6 (33:07):
What time? What are the hours? What are the hours
for it?

Speaker 10 (33:10):
Yes, it's nine am to eleven am.

Speaker 4 (33:14):
Okay, so they have a small window there nine to
eleven in the morning. It's free. But they're asking that
you donate to the International Order. Is that's what you're
asking right for a donation?

Speaker 16 (33:28):
Yes?

Speaker 4 (33:32):
Because do we have them still or we're having problems
for some reason? Guys, can you hear me, I'm going
to plug this thing, yes now I can, Elizabeth go ahead, Yes, okay.

Speaker 20 (33:42):
I just said thanks for explaining what the organization does.
So I was in Rainbow and just still support the
organization and it does a lot of really great things
for young girls. In our community, and so we really
appreciate the community support and bringing their items to shred
and giving us a donation to help continue that mission forward.

Speaker 4 (34:01):
How do girls find out about the International Order if
they wanted to be.

Speaker 6 (34:06):
Part of it?

Speaker 20 (34:08):
So there's a website online and we have an Instagram
account for the local chapter, which is called Pike's Peak
Assembly Number four. The International Order is at ioorg dot org.

Speaker 4 (34:25):
Okay, so International Order of Rainbow for Girls.

Speaker 6 (34:28):
So it's io RG dot org.

Speaker 20 (34:33):
Hey, Tom, it looks like they updated their website name. Actually,
go Rainbow dot org my bag.

Speaker 4 (34:39):
That's better. That's better. Go Rainbow dot com. That's easy
to remember, or dot org. I'm sorry, Go Rainbow dot
org to find out more about this wonderful organization. And
it's tomorrow, nine in the morning. You know, shredding is
a big is an important thing, and it's going to
be securely shredded. And they're gonna you're gonna have a

(35:01):
truck right there for to be shredded, right before their eyes.

Speaker 17 (35:05):
Right exactly.

Speaker 4 (35:07):
Yes, And it's nine to eleven. I'm gonna give out
that address. It's Colorado Springs, eleven fifty Panorama Drive. It's
for the International Order of Rainbow for Girls.

Speaker 6 (35:21):
I've been reading now.

Speaker 4 (35:22):
Since you told me about this about this is a
great organization for girls, and uh, please take advantage of
those listening. By the way, bring a donation by even
if you don't have anything to shred. Go on by
see the Girls nine to eleven and it's eleven fifty
Panorama drive in Colorado Springs and find out more about

(35:45):
this wonderful organization. Okay, here's where you find out. Go
Rainbow dot org. Go Rainbow dot org. We have more
coming up on the Troubleshooter Show. Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Leave time for an

(36:11):
insurance check up free no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 5 (36:31):
Yeah, ripped you needed, That's who you don't have to.

Speaker 4 (36:44):
Run anxious status can.

Speaker 2 (36:47):
Show Shooter's gonna help?

Speaker 3 (36:49):
Come man, this is the Troubleshooter Show. No Tom Martino.

Speaker 4 (36:57):
Hey, I'm Tom Martino. This is the troubleshore Your show,
the longest running radio show with the same host still
on the air. That's right, look it up. So welcome.
What's going on and how can we help you? We
are here to help you at three zero three Martino
twenty four seven three oh three six two seven eight
four six six. Get the calls in. One Clear Choice

(37:19):
Garage Doors. The garage door people the best I can find.
I'm telling you I've been with them for twenty years
or more and I've done doors with him, and maintenance
and tune ups. One clear Choice Doors dot Com. They
have twenty four to seven service too. In case you're
late at night you can't get your door secured closed

(37:39):
to secure your home. Something's wrong, you call him twenty
four to seven service. One Clear Choice Doors dot Com
factory authorize for most doors. By the way, most of
these guys aren't factory authorized around the town. So you
want one Clear Choice Stores dot Com. Hey, we have
a lot going on. Patjoffers with me. He is my

(37:59):
chief opera aiding officer with Martino Capital, and we wanted
to talk to him real quick. ETFs we talked about
if you're just getting started with investing. ETFs are very simple,
they're straightforward, and we encourage them because each one of
them is like an is like a mini stock market

(38:19):
pat because they're made up of other securities, right exactly.
And so what does that do to a portfolio of
someone's just getting started, Well, it gives you broad diversification.

Speaker 14 (38:31):
Instead of thinking that you've got to go hunt and
find the visual best investment, just go out and buy
the basket. So an exchange traded fund is a basket
of stocks of companies that you can own.

Speaker 13 (38:41):
And even if you own just one and start with one,
so you.

Speaker 14 (38:44):
Start with one et exchange traded fund that mirrors the
S and P five.

Speaker 4 (38:49):
So when you do that, when you're invested in one ETF,
you're really investing in hundreds of exactly.

Speaker 13 (38:54):
Sure.

Speaker 14 (38:55):
Sure, So you know, you pick up SPX as a
symbol or something like that, and you've got, you know,
five hundred different positions in a basket that's diversified among
them with in one trade.

Speaker 4 (39:05):
Yeah, in one trade. And Kevin Calkin. You said you
even you do ETF you love them?

Speaker 6 (39:10):
I love him?

Speaker 4 (39:10):
Yeah, Now lit'sten.

Speaker 12 (39:11):
It takes the science out of it.

Speaker 4 (39:13):
If you invested two hundred dollars a month, okay, twenty
years ago, just two hundred dollars a month into an
indexed fund, just a normal S and P five hundred
index fund, what do you think you would have today?
What do you think you would have?

Speaker 13 (39:27):
What's your ready to return the tricks back?

Speaker 4 (39:29):
It's just an SMP index, the S and P.

Speaker 12 (39:32):
You's got to be around three four hundred thousand.

Speaker 4 (39:33):
No, it's one hundred and sixty five thousand. But that's
only two hundred dollars a month, one hundred and sixty
five thousand. It is the best investment vehicle out there.
Nothing comes close to it.

Speaker 14 (39:44):
You run a comparison where if you invested started investing
in age twenty until thirty, and you invest in two
thousand dollars a year, and.

Speaker 6 (39:51):
You stop two thousand dollars a year at two.

Speaker 14 (39:53):
Thousand dollars a year for ten years, age twenty to thirty,
and you stop, and then somebody else starts at age
thirty invests two thousand a year until age sixty five.

Speaker 13 (40:01):
Yeah, assume greater return.

Speaker 14 (40:02):
The one who did it for the ten years earlier
had more money than the one that was doing it
for thirty five years now.

Speaker 4 (40:07):
I said this, and I'm going to say it again
because I don't want to belabor it. But we will
give you free information you want. If you ever want
to call and talk to Pat, you don't have to call.
You're not going to be sold anything. We don't have
anything to sell Martino Capital. I started it because of
the industry. I didn't like the way the industry worked.
The industry works this way. You go to an investment

(40:30):
advisor and they are a good person, you know, well
meaning they take your money and put you into a
model portfolio. They don't individually tailor it to you.

Speaker 6 (40:42):
And that's very very important.

Speaker 4 (40:44):
Pat. What is that called? This called tamp Turnty.

Speaker 13 (40:48):
Currency Asset Management Provider.

Speaker 14 (40:51):
And typically what's going on is the advisor in that
sense is focusing on the relationships and then impression up
north to another company that's trading it. The thing that
you know, I don't prefer about that scenario, and we're
so personal in the types of plans and the things
that we do, is that We actually do all of
the trading in everybody's account.

Speaker 4 (41:08):
So everyone's account.

Speaker 14 (41:10):
There's if anyone ever, a client ever comes and says, hey,
you bought X, y Z and bob cys, why did
you do that, We're going to have an answer because
we're the ones that did it right.

Speaker 4 (41:17):
And it's for that particular. First off, it's not in
a model. And again we put our money where our
mouth is. But I just want to ask you real quick.
So if somebody's starting out, they should have a regular
amount they can put away. Of course you're not tied
to it. No one's going to come and catalize you,
and then you would do an S and P five
hundreds of atsu.

Speaker 13 (41:36):
Yeah, just start without putting on AutoPIPE.

Speaker 4 (41:38):
You can do it at schwab by yourself. You don't
need an investment account a swab.

Speaker 14 (41:42):
You can do it at Vanguard. There's a lot of
good companies outguards. Vanguard's a good one.

Speaker 13 (41:46):
It's easy.

Speaker 14 (41:46):
Been to the website, it's easy to navigate and just
turn it on automatically. So at AH is so much
out of your your checking account every month.

Speaker 13 (41:54):
And you're off the runny.

Speaker 4 (41:55):
You can do that if you if they allow if
you have a trustee, you can do that with the
inside your IRA. Sure, absolutely you can and it's very
very safe if you do ETFs inside your IRA. Okay,
you ever need help, you can call Pat seriously and
talk to them and there's no charge, no obligation.

Speaker 6 (42:12):
Ever.

Speaker 4 (42:13):
You might be nearing retirement, you might be younger just
starting out. Free advice seriously three oh three seven seven
to one help and there's never an obligation. Three O
three seven seven to one four three five seven. Thank you, Pat,
appreciate it. You know, when you talk about starting out
and how simple it is, it really is simple. I

(42:36):
think what complicates things is when people try to maneuver
to make the quick kills. It's never never pays out
in the long run.

Speaker 12 (42:45):
In the long run, the long run, you're right because
the short term you make it, then you think you're
a genius.

Speaker 4 (42:50):
Yeah, and then you then you end up losing it,
and that is really bad to try to manipulate. It's
it's not a timing the market, as Pat one said,
it's time in the market. And again it's the turning
and burning that gets you. Larry. You need to add
you need some information on the lemon Law. What's going

(43:10):
on with you, Larry? Welcome to the show.

Speaker 11 (43:14):
Thank you, Tom. Yes, I live in currently live in Florida.
Then it came from Colorado for twenty five years. But
I currently have a GMC Arcadia Denally that the transmission
went out of it on March twentieth.

Speaker 6 (43:33):
And what year is it?

Speaker 11 (43:35):
Pack contently, this is a twenty twenty four.

Speaker 4 (43:39):
Okay, got it? And and where do you live? Out
of curiosity? In Florida?

Speaker 11 (43:45):
Treasure Island?

Speaker 4 (43:47):
Oh, I know where that is. That's very nice. Okay.
So you live in Florida, you have a twenty twenty
four GAD Arcadia Arcadia Denali. How many miles on it?

Speaker 11 (44:01):
Twenty two thousand?

Speaker 4 (44:03):
Oh?

Speaker 12 (44:04):
Wow?

Speaker 4 (44:05):
Nice? Okay, So what do we do for you?

Speaker 11 (44:08):
Well, just to quick add on, I was hauling a
trailer with my motorcycle on it up to Denver in
the last part of March. And I got as far
as a little past Tallahassee and I was on the
freeway and the whole the car stopped. I got underneath

(44:29):
it stopped. I couldn't shift it into gear. It just stopped.
The engine kept running, but I couldn't shift it. Wow,
I got underneath it, and there was oil on the ground.
I did call GM and they were very good about
getting me a toe and they said they could only

(44:50):
bring the car to the closest dealer dealer, which was
in Quincy, Florida. My God, that it's a trans mission
issue and it'll take four days to fix.

Speaker 4 (45:04):
Is it under warranty?

Speaker 8 (45:06):
Couple problems?

Speaker 11 (45:07):
It is under warranty?

Speaker 6 (45:08):
Yes, okay, four days to fix.

Speaker 11 (45:14):
Four days later, I picked up my car. I put
seventy miles on it, and the whole electrical system went
out on me. I was still able to drive it.
I called another dealer about five miles away from me,
and they said they would help me if I got
it in there. By the time I got there, the

(45:35):
car the power steering had gone out. The lights were flashing.
You could and you could not even stop the car.

Speaker 4 (45:43):
God, what happened there?

Speaker 8 (45:48):
Well, good question.

Speaker 11 (45:51):
The guy the service department told me about a week
later that the prior service department had messed up the
front end. They didn't even tighten up all the bolts
of the transmission. They had mis used wrong connectors on
the electrical wires, and they had on the front end.

(46:14):
They had tried they had ripped it out and tried
to bond it with some kind of bonding material and
he had to replace the whole front end. Anyway, Oh
my god, I didn't get my car back, I know so,
but GM was good. They let me rent a truck
and I was able to take my trailer and head
out after a couple of days of being getting.

Speaker 8 (46:37):
My car straightened out.

Speaker 11 (46:39):
Okay, so now I'm April twenty eighth. I get my
car back. It is running, but I am do not
want to keep that car. I am concerned with the
longevity and the diminished value that's gonna once it gets
looked at. And I was looking at the lemon lawn.

Speaker 4 (46:58):
Well, okay, Larry, the Lemon law is going to be.
It's not going to be on your side unless they
can't fix it. Here's what I would be concerned about.
You mentioned they used some filler and all that stuff.
Did the second dealer undo all of the crap the
first dealer did? Did they make it like new again?

Speaker 11 (47:21):
Supposedly?

Speaker 17 (47:22):
Yes?

Speaker 4 (47:24):
Okay, that's what I would verify, because really and truly,
if they fix the damn thing, and they fix it right,
and they use factory new parts and they don't use
filler and gunk and all of that crap. It's going
to be like new anyway and getting another car. I
know what you're thinking. You're thinking this one is cursed

(47:46):
or something, because once you had failure, you feel like, uh, oh,
what's wrong with this?

Speaker 6 (47:52):
Is it a lemon? I just want to say another thing.

Speaker 4 (47:55):
I think the second failure was due to the first shop.
I don't think it's a it's an omen of things
to come, doesn't Isn't that really why the electrical system failed?
Was it put back together wrong?

Speaker 11 (48:11):
I believe the first shop, yes, screwed it up.

Speaker 12 (48:15):
Yep.

Speaker 4 (48:15):
Yeah. So I don't think the vehicle has cooties. I
don't think it's going to be uh indicative of long
term ownership. But anyway, you're asking about the lemon law.
So you did your research on the Florida lemon law.
It's not even as uh, it's not even as good
as the one we have. What did you find out?

(48:38):
Do you think you have a case?

Speaker 11 (48:42):
I have had an attorney or two of them actually
say we have a case.

Speaker 17 (48:46):
But there's a question there too, in my.

Speaker 4 (48:48):
Well, what do they mean by that? What do they
mean by a case?

Speaker 17 (48:52):
That's good.

Speaker 11 (48:53):
Well, that's a good question. The one of the requirements
for the lemon law is you don't have.

Speaker 7 (48:59):
To ession of it for thirty days.

Speaker 4 (49:02):
That okay, And that's most of them around the country,
and that's a cumulative total of thirty days. But it's
within the first year of ownership.

Speaker 11 (49:15):
I believe it's the first two years here in Florida.

Speaker 4 (49:19):
Okay, okay, okay, that's great. It's twenty four months or
the warranty period, whichever is shorter. So, yes, it is.
You're right. It's a twenty four month period as opposed
to Colorado, although I think Colorado made some recent changes.
In any case, it's twenty four months from the delivery

(49:40):
date of the vehicle. So did they think you could
pursue this? How long have you been without the vehicle cumulatively.

Speaker 11 (49:52):
For this incident?

Speaker 8 (49:53):
It was over.

Speaker 11 (49:56):
Thirty eight days?

Speaker 4 (49:58):
Oh my god. Okay, So what did the lawyer say,
because I think you can even get attorneys fees? Were
they willing to do it on contingency you can't lose.

Speaker 11 (50:12):
Manufacturer pays for it.

Speaker 4 (50:15):
Yeah if they win, so yeah, if they win. So
did you have an attorney that would be willing to
do it on contingency.

Speaker 11 (50:26):
He'll do it with no cost to me, not even
if I win or lose, no cost to them.

Speaker 4 (50:33):
How do you think? Then? I say, go ahead. If
that's the case, you have nothing to lose.

Speaker 17 (50:38):
Huh.

Speaker 8 (50:39):
That's true.

Speaker 11 (50:40):
And he said that he would shoot for a full payment,
but it may turn out to just be some dollars settlement.

Speaker 18 (50:51):
Right.

Speaker 11 (50:51):
I got thinking, well, maybe maybe I should check with
Tom Martino because you had a I listened to your
podcasts and you had an an and he's on from Michigan.

Speaker 4 (51:02):
Right back, right, he's great, and he's great, right, he's
he's wonderful. But what he would do is he would
send you to one of an affiliate in Florida. He
wouldn't do it personally in Florida. But he's great. I
got to think of his name again, that guy me.
I'll look it up. But man, if you just traded

(51:24):
it in on a new one.

Speaker 12 (51:25):
Well, first of all, I mean it's running, he's twenty
thousand miles.

Speaker 4 (51:29):
Yeah, but because he wants because they're going to depreciate
the hell out of it. He wants at least what
he paid for.

Speaker 12 (51:34):
It, you know, But don't they depreciate it with the
mileage even within the Lemon law.

Speaker 4 (51:38):
Yeah, but okay, good point. Here's what what Kevin is saying.
If you get a buyout, it's likely going to depreciate
by the number of miles you put on it. If
you trade it in, you'll get way less than you
would in a Lemon law settlement.

Speaker 6 (51:51):
Lemon law settlements.

Speaker 4 (51:53):
Are traditionally more than if you trade it in and
you don't have to worry about attorney's fees.

Speaker 6 (51:59):
I don't see a doubt side.

Speaker 4 (52:00):
To this man. What were you hoping to hear from us?
If you get an attorney who will do it on contingency,
then you best believe this guy believes in your case.
Because when you said you talked to a couple attorneys
who said you have a case. I perked up when
you said they're willing to take the case on contingency

(52:21):
that in itself is worth gold.

Speaker 6 (52:23):
Are you going to proceed with the Lemon law?

Speaker 17 (52:27):
Yes?

Speaker 4 (52:28):
Yes, okay, good to you.

Speaker 17 (52:31):
I am.

Speaker 4 (52:33):
No, No, I.

Speaker 6 (52:34):
Don't see how you can lose.

Speaker 4 (52:36):
It's contingency. You don't have to pay for it, and
I'm they're going to make Listen, if you were without
your car for like thirty eight days with just one repair,
and I mean it's definitely that's all you need. In
Florida is a cumulative total of thirty days within the
first two years cumulatively. So that is really a good law.

(52:58):
I thought I thought it was. I thought it was
the first year only, but it is two years absolutely,
So I would go ahead and do it. Where's your
Where's where's your denale? Right now?

Speaker 11 (53:14):
It's sat our house. GM was good. They actually have
a program program called Reunite, so they actually shipped the
car from Dauphin, Alabama back down to my home address
once it was fixed.

Speaker 4 (53:31):
So that was, well, that's great.

Speaker 6 (53:32):
I can't Yeah, that really is good.

Speaker 11 (53:35):
I'm not complaining. You have to complaining about.

Speaker 4 (53:38):
That, No, But for sure, Larry, I'm with you on
this one. And I'll try to get the name. Leave
your number with Acts and I'll try to get the
name of that Detroit attorney, okay, and then when I
get it, we'll pass it on to you and see
if he has an affiliate. But if you have a
guy who's willing to do it on contingency already, I

(54:00):
would go with it. First of all, I'd want to
know that he handled them in lag cases before, and
I'm assuming he did, and he's saying he's willing to
do it on contingency. I think that's great news. By
the way, Desiree, hang on, I'll come back to you.
You have an issue with contractors, we'll talk about that
and more. Plus we have Kevin talk Calkin with us,
our auto expert from Sheridan Auto Tech. Right after this,

(54:27):
go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only

(54:48):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
three nine two zero sixteen twenty two. Hi Tom Martino here,
Welcome to the show. Three oh three seven one three
talk seven one three eight two five five. That guy
in Detroit, Steve Leto Leto, It's l E H t

(55:13):
O Steve. He's on YouTube and he has affiliates all
over the country or people that work with him for
Lemon Law.

Speaker 6 (55:20):
He's really great. Steve Leto l e h t O.

Speaker 4 (55:23):
Some people call him Lido is l e h t
O Steve and he's out of Detroit and you can
catch him on YouTube. He has a lot of good
information about Lemon Laws. Let's talk to Desiree. Now, Desiree,
welcome to the show. What's going on Desiree?

Speaker 21 (55:41):
By tom My. Sewer line broke last time, oh, yerah,
and I didn't have the money to fix it at
the time.

Speaker 4 (55:55):
So in August, wait a minute, if you if you
didn't fix it, what did you do? Did you still
live there with a broken sewer line?

Speaker 21 (56:06):
Yes, we did, and I bought a portable toilet and
we could Are you kidding me?

Speaker 5 (56:17):
No?

Speaker 6 (56:18):
What did you do about regular drain water?

Speaker 4 (56:21):
What? What did you do about regular drain water?

Speaker 21 (56:24):
We barely used it barely and we oh my god,
but you could only shower for like five minutes and
the water barely came out. Oh hard, because I.

Speaker 4 (56:39):
Think so did you finally did you finally get it fixed? Yeah?

Speaker 21 (56:45):
We lived like that for almost six months. And my
brother's neighbor from across the street from across him. They
he fixed his own sewer line, him and his brother,
So without me asking, my brother sent them over here,

(57:11):
and of course Tony said, oh, by tonight you'll be showering.
And I was just so grateful, and he was only
gonna How much did he charge me? I think like
twenty five hundred dollars. While they came and they brought
a small excavator, and they started on the opposite side

(57:33):
of the yard, which the sewer line was on the
other side, and they didn't call anybody to mark it
out to see where it was. His brother just started
digging while he dug on the right side of my yard.

(57:56):
Once he got down, because after two days he went
and got like a two or three ton excavator, which
broke up all my sidewalk, my driveway. But as he
was digging looking for the sewer line, he hit the

(58:16):
water line and he broke it. It got caught on
the teeth of the excavator and he pulled it out
of the ground. He fixed it, and then a day
later he did it again. He pulled it right out.
And the plumber told me this is afterwards, that he

(58:41):
shouldn't have soldered the water line. He should have welded
it well. And that's why I'm calling because I am
I'm just so done, Desiree.

Speaker 4 (58:56):
I have a lot to ask you, Desiree. I need,
I need to ash you lot of questions. Hold on, Jezrae,
I need to ask you some questions. Okay, but first
I need to take this break. Now there's a lot
of details I need on this and we we probably
can at least help sort this thing out. So hang
on three oho three seven one three. Talk Frank Duran

(59:20):
the real Estateman dot com. You want that name because
he's the one you're gonna call if you want a
free market analysis of your home. Frank Duran, the real
Estateman dot com. He'll tell you what it will sell for,
what you will net, what you can afford to buy,
all free of charge, with no obligation. Frank Duranderealestateman dot

(59:42):
com three oh three nine two zero sixteen twenty two.
Go with a sure thing Denver's best Rufer excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up, free no obligation. In comparison,
call Compass Insurance, pay too much your coverage at dozens

(01:00:05):
of insurance companies. Find out now three o three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 13 (01:00:19):
Love a little fella.

Speaker 4 (01:00:23):
Hi, I'm Tom Martino. Welcome to the show. Don't forget
fix it twenty four to seven thirty nine bucks complete
refurbishment of your AC That's fixedmihome dot com. Book. Now, Hey,
let's talk real quick to Jeff. Go back to desree
after that. But Jeff has a shout out, and I
love shout outs, So Jeff, what do you have to

(01:00:44):
shout about?

Speaker 18 (01:00:45):
Sir?

Speaker 22 (01:00:47):
You know, I had a great experience with one of
the people on your referral list, and thanks for that.
I use your list from time to time. And this
small family company in Coloradle Spring is called Father Daughter Plumbing.

Speaker 13 (01:00:58):
And Drain was spot on.

Speaker 6 (01:00:59):
The wonderful communication. They're wonderful.

Speaker 22 (01:01:01):
Oh, their communication was great. Chris came out and did
exactly what he said he was gonna do as quick
as he could and it was perfect. It was refreshing
to know that this company truly is a small business
and working hard, and wanted to give them a shout
out for they're doing great things.

Speaker 4 (01:01:17):
You know what. That's great. We call these live on
air reviews. I think they're very valuable. Father Daughter Plumbing
and Drain Service. Thank you very much. Only one thing
you said that bothered me. You said you use the
referral list from time to time. I think you need
to use it all the time, unless, of course, we
don't have someone in that category. But thank you very
much for listening. By the way, as well, we take it.

(01:01:42):
I hit the wrong pie. I was gonna I was
gonna hit the dinger and I hit jive talking instead.
There we go. Anyway, thank you for calling, and let
me give out that number to Father Daughter Plumbing in
Colorado Springs. They're great seven to one nine six zero
two eighty nine sixty nine and as always.

Speaker 6 (01:02:02):
We appreciate all of the feedback.

Speaker 4 (01:02:05):
So, Desiree, I have a really some very basic questions.

Speaker 6 (01:02:10):
Very basic.

Speaker 4 (01:02:11):
Okay, First, is the water line fixed properly?

Speaker 21 (01:02:18):
And that's why I'm upset today because my neighbors have water,
but my water isn't. There's no water, and I'm thankful.

Speaker 4 (01:02:31):
Okay, So the water line, when the water line broke again,
I'll ask the details in a minute, but I just
need to know basics. When the water line broke, did
you call a real plumber to fix it?

Speaker 8 (01:02:45):
No?

Speaker 21 (01:02:45):
They they soldered it.

Speaker 4 (01:02:49):
Okay, So the wa But does your water work? Do
you have water?

Speaker 21 (01:02:55):
We did until today and the water comes and is
checking it now. But I'm afraid maybe that water line
came apart and it's like six feet under the ground.

Speaker 4 (01:03:12):
Okay, so maybe the repair they made broke. That could be.
You shouldn't have had them do that work. And that
person doing unlicensed work, that's dangerous. I mean, I don't
know why you would trust him to do that. So
did your did he eventually fix again, I don't want

(01:03:34):
the details. Did he eventually fix your sewer line?

Speaker 16 (01:03:39):
No?

Speaker 4 (01:03:42):
He never got to fix your So you still don't
have a sewer line.

Speaker 21 (01:03:47):
Yes, I do. On the fifth day, they found the
sewer line and they were done because he had damaged
all my gutters. They're bashed in. He broke up all
the concrete on my sidewalk. He left like four not
four maybe.

Speaker 4 (01:04:06):
Okay, but the sewer line. When you said he found
the sewer line, did he fix the sewer line or
did you have anyone else fix it?

Speaker 6 (01:04:15):
Or are you still without a sewer line?

Speaker 21 (01:04:18):
No, my neighbor and a plumber fixed it.

Speaker 6 (01:04:23):
Not good.

Speaker 4 (01:04:27):
Okay, so far though, so right now, let me get
the picture straight. You have the sewer line fixed by
someone else, and you have the water line fixed, and
you're not sure it's fixed correctly, and you have a
lot of damage done by this clown.

Speaker 21 (01:04:45):
Yes, a ton of damage.

Speaker 4 (01:04:47):
Did you pay? Did you pay this clown any money?

Speaker 21 (01:04:53):
Yes? I did. He asked for cash.

Speaker 4 (01:04:57):
Wait a minute, you paid him even though he didn't
do the job.

Speaker 21 (01:05:04):
Yes, because I had to pay them up front for
them to get the excavator.

Speaker 4 (01:05:10):
And they How much did you pay? How much did you?
I don't need details, right, how much did you pay
the clown in total?

Speaker 6 (01:05:18):
How much?

Speaker 21 (01:05:20):
Twenty five hundred dollars?

Speaker 4 (01:05:22):
Okay, Desiree, you need you need to sue this guy.
I swear to God. You need to sue him in
small claims court. This guy did damage to your property.

Speaker 6 (01:05:34):
You need to sue him.

Speaker 4 (01:05:35):
For like whatever damage has cost. I mean, this guy,
this guy did a lot of damage, and I you know,
I know it's your brother's friend. But does this guy
think he owes you any money or what? How does
he stand on all of this? Did he say he
would refund the money? Does he feel guilty? What is
this guy saying?

Speaker 21 (01:05:58):
Well, when his brother damaged my gutters while he actually
bashed in the gutters and the corner of the yawning,
and Tony said, well, we can throw those up in
a matter of a day. So when the sewer got

(01:06:20):
fixed and the ground was put back in, the dirt
was put back in. I called him a few times
and said, Tony, I'm ready for those gutters. He never
called me back, and he doesn't even really talk to
my brother that much. But no, he's the.

Speaker 4 (01:06:39):
Guy, and the guy should be turned in. He did. Listen,
this guy did you a disservice. And I need to
know why you're calling me. What do you want from us, desiree?
Because this guy did you wrong? And I'm on your side.
But what did you hope we could do? Do you
want us to call this guy?

Speaker 21 (01:06:58):
Oh, just to scare him would be enough? Yeah, good,
down with the.

Speaker 11 (01:07:03):
Court and.

Speaker 4 (01:07:06):
I'll give you I'll give you directions I'll give you
not legal advice, but I'll give you some advice in
a minute.

Speaker 5 (01:07:12):
Here.

Speaker 4 (01:07:12):
Hold on, what were you gonna say?

Speaker 23 (01:07:13):
Both, desiree?

Speaker 24 (01:07:14):
Do you have some sort of written agreement or contract
for this work done?

Speaker 5 (01:07:20):
Yeah?

Speaker 6 (01:07:20):
Do you have anything written?

Speaker 18 (01:07:21):
No?

Speaker 4 (01:07:21):
I don't think she needs anything written. He's not gonna
deny doing it. I mean, and I'm certainly did your
brother watch him do any of the work? Will your
brother be away? He did the work. He won't deny it. Willie, Well,
he can't.

Speaker 21 (01:07:38):
I you should see the pictures.

Speaker 4 (01:07:40):
I have good. Hold on, I'll come right back. I
gotta take this break. Three oh three seven one three
talk seven one three eight two five five Go with
a sure thing Denver's best roofer Excel roofing dot com.
You don't pay a cent to your content.

Speaker 5 (01:08:01):
Of it.

Speaker 4 (01:08:01):
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three, seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax alliance three
all three nine two zero sixteen twenty two and he won?

(01:08:29):
Did you call police and get all this? Look, Hey,
I'm Tom Martino. You're a troubleshooter, all right. So Desiree
has an issue. Man, She tried to save money, ended
up spending a ton of money on damp. Well, she's
going to she had to have a real plumber. How
much did they a real plumber call charge you to
fix the sewer line that the other guy screwed up?

(01:08:50):
How much?

Speaker 7 (01:08:53):
Well?

Speaker 21 (01:08:53):
I wasn't trying to save money. I didn't have eight
thousand dollars to fix it.

Speaker 4 (01:09:00):
Others sick over and got the Okay, I call that
trying to save money. You didn't have a grand so
you wanted to pay twenty five hundred, So you wanted
to I don't care what the reason was. Let's just
go here. Did you find the end up paying this
other person who fixed it?

Speaker 21 (01:09:18):
Well, there were two people who fixed it and it
was over outge.

Speaker 4 (01:09:24):
Wait a minute, so you start got it fixed? Good?

Speaker 5 (01:09:29):
Good?

Speaker 21 (01:09:29):
What the whole already?

Speaker 10 (01:09:32):
Doug?

Speaker 21 (01:09:33):
So he didn't they didn't have to rent an excavator?
I'm sorry?

Speaker 4 (01:09:38):
Good? Did they? Did they fill it back in? Desiree. Yeah, question,
how did they do that without an excavator?

Speaker 21 (01:09:49):
Oh, my neighbor built a house to another house. He
did it by hand. And he insists, oh my god,
because the plumber was going to have one of his
guys come with a smaller excavator to fill it in,

(01:10:11):
but sabin Zio said no, I'll do it.

Speaker 4 (01:10:15):
I mean, well, thank god, you got it fixed. Okay,
we learned a lesson, folks. I want you to hear this.
And this one brother, brother's friend. What was that guy's
first name?

Speaker 21 (01:10:27):
Your brother's friend, Tony, Tony and his brother.

Speaker 4 (01:10:31):
So Tony, Tony and Jay tried to fix it. And
Tony and Jay I'm not saying they're bad people. Oh damn,
you know, they just did They just didn't know what
the hell they were doing, right. I don't think they
wanted to do you harm. They tried to fix it,
but they ended up doing more damage than good. Right now,

(01:10:55):
we're gonna have Deputy Bow call them for you, and
so hang on, AX will get information from you and
we'll figure this out. Go with a sure thing Denver's
best roofer Excel roofing dot com. You don't pay a
cent until you're content. Please time for an insurance check

(01:11:16):
up free no obligation comparison call Compass Insurance. Pay too
much your coverage at dozens of insurance companies find out
now three oh three seven seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two.

Speaker 5 (01:11:41):
Ritt of news needed vessel.

Speaker 21 (01:11:46):
You don't have.

Speaker 2 (01:11:48):
Come runious as can. Shooter's gonna help.

Speaker 21 (01:11:54):
Come man.

Speaker 3 (01:11:56):
This is the Troubleshooter Show. No tol Martine.

Speaker 4 (01:12:02):
Shallow, Tom Martino here, welcome. This is card day today.
But we'll talk about anything you want. All you have
to do is call us at three oh three seven
one three talk. That's when we're here in the iHeart Studios.
Of course I'm at my KASA studio at my home.
But you can also call three oh three Martino twenty
four to seven three oh three six two seven eight

(01:12:24):
four six six and that'll get right through twenty four
hours a day, and you leave a number and we
will call you back. This hour brought to you by
the very bet one of the very best master plumbers
and companies water Pros for the best water systems at
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(01:12:46):
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a whole house softener plus a reverse osmosis. Listen, if
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Speaker 6 (01:13:15):
Two five four Waterpros dot net. Dawn needs some advice.

Speaker 4 (01:13:19):
We have Kevin talkin with us from Sheridan Auto Tech,
and we have Deputy Bow in the house working on cases.

Speaker 6 (01:13:25):
So, Dawn, what is going on with you? How can
we help you? Welcome?

Speaker 17 (01:13:31):
Hey, I'm the.

Speaker 7 (01:13:33):
Same down at the end of the day yesterday.

Speaker 4 (01:13:37):
Yes, I remember that.

Speaker 5 (01:13:39):
Let me find you here?

Speaker 4 (01:13:40):
Okay, So where did we leave off? Why don't you
let our listeners in on the whole thing. Start from
the beginning, sir, what's going on?

Speaker 7 (01:13:47):
Well, I have signed contracts with the general contractors. It's
a tenant finish at Flight Irons Mall. I have a
contract to do demo work and frame and drywall.

Speaker 4 (01:14:04):
And okay, you did demo work, frame and drywall.

Speaker 7 (01:14:09):
Yep, in the middle of in the middle of the
demo work, well, it's probably about it was about eighty
percent done. We were working on the storefront, doing the
demo work on the storefront, and one of the guys
that I hired, I hit a sprinkler head and flooded,

(01:14:34):
flooded the unit in the middle of the night.

Speaker 4 (01:14:37):
Okay, okay, and so and.

Speaker 7 (01:14:42):
Of course this unit is a second floor unit, so
it got it got water, water ran into a neighboring
unit and then also went downstairs through the ceilings. And
of course the uh, the the DC called serf pro

(01:15:03):
uh pretty pretty quick. It happened about one thirty in
the morning on Tuesday morning.

Speaker 4 (01:15:11):
And by the way, how did the how did the
general contractor Dawn is a subcontractor. How did the general
contractor find out about the leak? Or the flood.

Speaker 7 (01:15:24):
Superintendent was on site?

Speaker 4 (01:15:27):
Okay? In the middle of the night.

Speaker 7 (01:15:31):
Yep, yep.

Speaker 4 (01:15:33):
Okay, So what happened serf Pro? Did surf Pro stop
the damage?

Speaker 9 (01:15:42):
Know?

Speaker 7 (01:15:42):
What happened was is when the when the sprinkler head
got hit, of course the water was flowing. The superintendent
went and found after about ten to fifteen minutes, found
the shut off, abalve for it. And uh, but obviously,

(01:16:06):
you know, I don't know how many I don't know
how many gallons of water filled in the meantime. But yeah,
surf Pro was called out, I guess first thing in
the morning.

Speaker 21 (01:16:17):
And uh.

Speaker 7 (01:16:19):
And then of course they wanted they wanted me to
file acclaim on my liability and well that I've.

Speaker 6 (01:16:27):
Had of course, that's that's what that's what you should do.

Speaker 4 (01:16:32):
Yeah.

Speaker 7 (01:16:32):
But the problem is is I hired, I hired a
crew and they have a liability insurance and the and
the person that actually hit the sprinkler head, he has
a liability policy as.

Speaker 4 (01:16:48):
Well, so.

Speaker 16 (01:16:51):
I have.

Speaker 4 (01:16:51):
Of course, here's the thing, you're all, here's what's going
to happen. Okay, it's a mess, But here's what's going
to happen. The general contractor. The general contractor is going
to be responsible. Okay, then he is going to what
should happen, and again it's not going to. But in

(01:17:12):
a perfect world, the general contractor would put a claim
in his insurance would then subrogate against your insurance. Your
insurance would subrogate against the person you hired, and then
their insurance with subrogate against the person that they hired,
and eventually the one responsible would end up paying.

Speaker 6 (01:17:35):
However, it doesn't always work in a neat.

Speaker 4 (01:17:39):
Little package like that, because the general contractor might say,
I'm not putting in a claim. I don't want to
raise my rates, and that's the problem. So that means
that you would be next in line to put in
and then your company would subrogate. But you can't make
the guy who did the damage put in a liability

(01:18:01):
claim unless he wants to. I mean, there's no way
to force them. There is no I often say this
through my fifty years of doing this, there is no
ministry of fairness. There's no place to complain that things
are not being done correctly. So you're just going to
have to do it by You play it by ear

(01:18:21):
and you try to get it done as.

Speaker 6 (01:18:24):
Peacefully as possible.

Speaker 4 (01:18:26):
But right now, the path of least resistance would be
for you to put a claim in because you're the
one that hired these people and you are responsible to
your general contractor your insurance company will then go after
the other people who are responsible. That's the best way
to do it, unless you can voluntarily get the other

(01:18:50):
people to put in a claim. So how many subs
were there? You hired someone and they hired someone. Is
that the way it.

Speaker 13 (01:18:58):
Worked, right?

Speaker 7 (01:19:00):
I hired I hired a guy that supplied the manpower.
I've found out obviously after after the the damage was done,
that the guy that actually hit the hit the sprinkler
head did have he's got a roofing company, and that's

(01:19:21):
why he has a policy.

Speaker 4 (01:19:25):
Yeah, but his roofing policy might be limited to roofing.
His policy may have an exclusion for any other work
that he does. So it may not be as simple
as you think. So you can try that first. Let
me just ask you, is he is he willing to do?

(01:19:47):
Is he willing to do the claim? The guy that
did the damage?

Speaker 16 (01:19:53):
No? No?

Speaker 7 (01:19:55):
He Hey, yeah, I told him, I said, I said,
you know, we're going to have a hard time. We're
going to have a hard time getting our money at
this point.

Speaker 4 (01:20:08):
So that's the wait, wait if that's a simple answer. Yeah,
what you're saying, don you're saying that the guy that
actually broke the line, the last one in line, he
is not willing to put in He's not willing to
put in a claim, and probably rightly so. I'll bet
you his liability coverage will not cover this because it's

(01:20:33):
outside of the scope of doing his job as a roofer.
It's outside the scope. So I don't think his insurance
is going to step up. But that other guy that
hired him, the one that you hired, is that guy
willing to put a claim in?

Speaker 7 (01:20:51):
Well, of course, nobody's willing to do it. You know,
there's got to be some type of coersion in some
manner to say, hey, you know, you know somebody's responsible here,
you know. I mean, the problem that I had from
the very beginning is is, of course, yes, I have
the contract with the general contractor, but I hired all

(01:21:13):
these guys to be on site. I wasn't even on site,
which I'm not. I'm not denying responsibility. I just wish no,
I know.

Speaker 12 (01:21:23):
You're not up.

Speaker 7 (01:21:25):
Yeah, I just wish why.

Speaker 4 (01:21:27):
Don't you step Why don't you step up? You say, Dawn.
Here's what I'm saying. There's no one that's going to
make them step up. Okay, the guy that you hired,
if he will not put in a claim, you're going
to have to do it.

Speaker 17 (01:21:41):
Right.

Speaker 7 (01:21:42):
What complicates things is is I had my contract was
a T and M contract, and so.

Speaker 16 (01:21:54):
I was I was.

Speaker 7 (01:21:57):
It wasn't a standard, you know, bottom line contract. It
was the T and M contract.

Speaker 4 (01:22:01):
Okay, hey, time and it was time and materials. Okay,
that's not unusual. How does that complicate this? This is
a whole separate issue. This is an issue first of all.

Speaker 7 (01:22:12):
Yeah, but it's the it's the progression of of everything.
I then these guys, these guys decided, well, you know
what we you know, we don't want to be responsible,
we don't want to even be there anymore. So these
guys quit. So then I I have my own guys

(01:22:33):
that I put on the job for the next two nights,
and the superintendent didn't like the progress, so he basically
told me, hey, I'm I don't want you on the
job anymore. And Okay, what I found out, well, my
guys is the superintendent I think is hiring the guys

(01:22:55):
that were responsible for the damage and they're trying to
cancel my contract.

Speaker 4 (01:23:03):
Well they probably can't.

Speaker 18 (01:23:05):
That's what pumps.

Speaker 7 (01:23:07):
And I guess, I guess the other thing is this
because the superintendent said, hey, you know what I don't want.
I don't want ziggler on the on the contact anymore,
on the job anymore. What do I do with the
cut with a with a frame and drywall contract? Aren't

(01:23:27):
they isn't the DC still responsible for that contract?

Speaker 4 (01:23:31):
Well, let's let's talk about that. Okay, let's break it down.
But I got to take this break and listen. We've
had problems like this before and there is a way
through it. But again down, a lot of it depends
on the willingness of other people to do the right thing.
Hang on, we'll come right back to you. I'm Tom Martine.

(01:23:52):
More coming up on the Troubleshooter Show. Let's talk about
subs of subs of subs. Right after this, go with
a sure thing Denver's Best Roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:24:14):
an insurance checkup free, no obligation. In comparison, call Compass Insurance.
Pay too much your coverage at dozens of insurance companies.
Find out now three o three seven to seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hey, you know what fun

(01:24:38):
is going on this weekend? Every Saturday. There's a beer
garden and is put on by our friend at Rock
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a reservation. Free pizza, all kinds of fun they have, cornhole,
they have all it's a great time.

Speaker 6 (01:24:58):
It's a blast, and it's Saturday, and it's.

Speaker 4 (01:25:01):
A limited limited seating and limited occupation, So make sure
you make your reservation. Rock and roll dot Beer. That's
with an N rock and roll dot Beer. Yep, Free
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dot Beer and you'll get the link to make a reservation.

Speaker 6 (01:25:25):
It's gonna be a lot of fun rock and Roll
dot Beer.

Speaker 4 (01:25:28):
Now, Dawn has a major problem, and this is how
these are usually sorted out. First and foremost, there's two
separate things going on. There's the damages that were done
and then the contract itself. So I'm gonna ask some
simple questions. Don on the contract itself for the demo,

(01:25:52):
the framing, and the dry wall, how much of that
contract did you actually complete? Start but complete.

Speaker 7 (01:26:03):
Well on the frame and drywall. The frame hasn't been
started due to the fact that the demo isn't It
wasn't complete as far as the demo. Like I said,
the demo contract was a was a T and M contract.
So I mean I'm one hundred percent every day, you know,

(01:26:24):
because I'm only billing for you.

Speaker 4 (01:26:25):
No, No, I get, I get what you're saying. It
was time and material. So what I'm asking is this
in time and material? How much do you have completed
for the contract time? How much you must have calculated it?
How much would this general owe you today, not for

(01:26:47):
anything except that contract? How much would he owe you today?

Speaker 7 (01:26:54):
About twenty I mean my contract was was a TNM
not to exceed twenty one thousand.

Speaker 4 (01:27:02):
Okay, what I'm asking is not that I'm asking you
how much actual time and material do you have into
the job as of today?

Speaker 7 (01:27:18):
I would say no less than nineteen thousand.

Speaker 4 (01:27:23):
Okay, let's just call it nineteen thousand. Now here's and
again I'm just asking simple questions. Is this general do
you think this general feels that he should not have
to pay the nineteen thousand?

Speaker 25 (01:27:46):
That one.

Speaker 7 (01:27:46):
That's a good question, because I don't know. I don't
know at this point.

Speaker 4 (01:27:54):
I mean, okay, Now, with a time and with a
time and material, the time and material, with a time
and material contract, he is allowed. Unless you have something
to the contrary, He's allowed to call it quits any
time he wants, as long as he as long as
he pays you. Now, if he disputes the amount, that's

(01:28:16):
a whole separate issue. But technically, technically he should pay
you the nineteen grand, and you should pay for any.

Speaker 6 (01:28:25):
Of the damages, and then he should not have to
worry about that.

Speaker 4 (01:28:30):
If you don't pay for the damages or you don't
put in a claim, he may try to offset.

Speaker 6 (01:28:36):
Which is also allowed.

Speaker 4 (01:28:38):
He will say, wait a minute, I have twenty thousand
in repairs or whatever, and this is what you owe me.
So who paid for this is what I need to know.
Who paid to deal with the damages? Who paid serve pro.

Speaker 17 (01:28:57):
Well the GC hired served.

Speaker 7 (01:29:00):
Oh and nothing has been paid yet.

Speaker 4 (01:29:04):
Okay, how much is did serf pro put it back. Listen,
did serf Pro put it back to the condition it
was before the accident or do you still have to
make more repairs? Is it back to the way it
was a minute before the pipe broke? You know that.

Speaker 18 (01:29:26):
I do not know.

Speaker 7 (01:29:28):
I do the only thing I do know. I think
all they all they they were going to do is mitigate. Okay,
they you know, they all they did because all it
was was water. So I don't know if there if
the see I think it's I think it's a combination.

(01:29:50):
I think it's a combination of serf Pro doing their job,
which is obviously mitigating the water. But then I think
it's gonna come down to each individual store then to say, well,
you know what, we have poor damage or we have
product damage.

Speaker 4 (01:30:09):
So okay, that part don You're not gonna You're not
gonna like to You're not gonna like to hear this.
As far as the general contractor goes, you should be
paid what you're owed, but you should pay for every
single penny of the damages, and then try to collect
from your people that should not be And the general

(01:30:30):
contractor can easily say I don't want you here anymore.
So I mean you don't have any magical contract. You
have time and materials. So he's putting an end to
time in materials and then you're gonna owe Serve Pro
and you're also going to owe whatever damages there are
to fix. So how are you prepared to come out

(01:30:52):
of pocket or are you going to put in an
insurance claim because your insurance I'm thinking with serve Pro
and with the damages, you got to be looking at fifty.

Speaker 17 (01:31:03):
Grand, right, Yeah, I was.

Speaker 7 (01:31:09):
Yeah, there's no way it's going to come out of pocket.
It's gonna have to be a claim.

Speaker 4 (01:31:13):
But but okay, so you you better there might be
a there might be an end. You might have to
put in a claim right away. If you wait, your
insurance could have a big problem with that. When did
this happen? When did this event happen?

Speaker 6 (01:31:28):
Tuesday morning, this past tuesday.

Speaker 4 (01:31:34):
Yes, you better put in a claim.

Speaker 11 (01:31:37):
I did put I called.

Speaker 7 (01:31:38):
I didn't make a call to my insurance. Good said
they were, they were the adjuster was going to go
over the document and and then get back with it.
And nobody has gotten back with me yet. I don't
know if they've gotten back with the the GC.

Speaker 4 (01:31:56):
Okay, uh okay, but.

Speaker 7 (01:31:59):
What another question, another question, and this is this is
pertaining to the pre con meeting, the pre construction meeting.
The super yes went into the mall meeting and said, hey,
we we we need to when we're doing demo work,
we need to shut down the sprinkler system. We need

(01:32:21):
to cut and cap.

Speaker 4 (01:32:24):
Okay, mall down, I know what, I know, you're listen
down all of these mitigating factors. Okay, I understand you're thinking, well,
wait a minute, had they done what they were supposed
to do, there would have been limited damage. That doesn't
come into play right now. That is what your insurance
company to you to say, Wait a minute, mister insurance company,

(01:32:48):
you shouldn't have to pay.

Speaker 7 (01:32:49):
For this cotemphany actually do that? Will they will? They
fight on behalf of this? Will they will they take
that into considerations saying, hey, the mall decided not to
allow that to happen, which is ironic because once the
sprinkler head was busted and the sprinkler company came in,

(01:33:17):
they cutting cap.

Speaker 4 (01:33:19):
Isn't it okay? Don they can cut down? It is
interesting they didn't, but down down, don you're gonna that
doesn't whether your insurance company brings that up or not,
it's not your battle. If you put in a claim,
it's all on your insurance. Now, if you don't put
in a claim, it's all on you, and that's where

(01:33:40):
you would make your mitigating arguments. But it would probably
be in a court of law. Again, there is no
ministry of fairness. Who's going to say, you know what,
don you don't really owe all of this. We should
have had that tapped, we should have had that capped.
There's no way you should have to pay for all
of this. No one is going to say that. It

(01:34:02):
would have to be in a court of law, which
would be thousands and thousands of dollars. You asked a question,
will your insurance company bring that up to try to
mitigate their damages? They might, They might, okay, but they
do have to do They do have to protect you
if you put in a claim. And I'm telling you

(01:34:24):
right now that your insurance company will try to pay
as little as possible and they will try to collect
from anyone who is responsible down the line. But that's
not for you to fight right now. You're putting the
cart before the horse. It's not for you to mitigate
damages for your insurance company put in a claim and

(01:34:47):
do what insurance is supposed to do. They're supposed to
go in and adjust that claim and pay for damages. Okay.
And that's the way it is. You're making all these
arguments that you're not in a you're not a party too.
It's your insurance company. Once you hand it over to them,

(01:35:07):
it's their problem.

Speaker 12 (01:35:11):
Okay.

Speaker 7 (01:35:13):
And then the contract, I mean contract to do the
frame and drywall that they can just null and void it.

Speaker 4 (01:35:21):
Do you have it in writing?

Speaker 18 (01:35:24):
Oh?

Speaker 7 (01:35:24):
Yeah, no, I have a contact to do the frame
and drywall.

Speaker 6 (01:35:27):
But like I say, okay, you know it's the irony,
but it's time and material.

Speaker 4 (01:35:34):
It's time and material, don't no.

Speaker 7 (01:35:36):
The no, the the frame and dry wall, that was
a that was a hardline contract.

Speaker 4 (01:35:43):
That was okay contract if.

Speaker 6 (01:35:45):
It's a hard thing.

Speaker 4 (01:35:46):
Okay.

Speaker 6 (01:35:46):
So now we're into a new realm.

Speaker 4 (01:35:48):
We're in a new realm, Dawn called specific performance.

Speaker 6 (01:35:52):
Let me explain what that means right now.

Speaker 4 (01:35:54):
If you try to make the argument that you should
still be allowed to do the frame and drywall for
the cost you bid it, if you and the general
contractor says no, then you have to sue for what's
called specific performance. You have to sue the general contractor

(01:36:16):
and make that general contractor honor the contract. But there's
no insurance for that, and there's no attorney's fees for that.
So again, the best is if they don't want you
on the job, the best form is to leave.

Speaker 6 (01:36:35):
It's the least resistance.

Speaker 4 (01:36:37):
But if you're going to sit here and say, wait
a minute, I put an acclaim with my insurance. I
still insist on doing the framing and drywall, you can
do that.

Speaker 18 (01:36:49):
You have a.

Speaker 4 (01:36:50):
Contract, But all the GC has to say is, no,
we don't want you anymore.

Speaker 6 (01:36:56):
And here's why it would be up to you to
have to sue. We have more coming up.

Speaker 4 (01:37:07):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three O three, seven to
seven to one help. You'll think you're his only customer.

(01:37:29):
When you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three three
nine two zero sixteen twenty two. I'm Tom Martine. Okay,
I want to go right to the phones. Whenever a
business is mentioned on this.

Speaker 6 (01:37:45):
Show, we bend over backwards to be fair about it.

Speaker 4 (01:37:49):
And Tim's business, UH Detroit Transmissions, we had someone on
to talk about this. He said he took his UH
thirty five hundred pickup truck to Detroit Transmission Specialists in
November of twenty twenty five, and it's still there. He

(01:38:09):
says they tried a number of different things that did
not work, and he's in it for fifty four hundred
dollars so far, and he says now, he says he
still doesn't have a working pickup and he may now
have to pay for rebuilding part of the transmission. Again,

(01:38:32):
I'm not sure on all of these facts. This is
what Jared claimed. So Tim, why would a truck spend
so much time at a shop?

Speaker 17 (01:38:42):
Hi?

Speaker 8 (01:38:42):
Tim, Hi Tom, I know you personally. I've spoken with
you before and actually shook your hand.

Speaker 4 (01:38:49):
And anyway, well, thanks for coming, Thanks for coming on, Tim,
I appreciate.

Speaker 8 (01:38:55):
It, Yes, sir, And I've also got an additional person,
which is Michael Montano, which is the mechanic in charge
of that job, and he's been working with Jarrett on
the situation that we're having. We're just we're in such

(01:39:15):
a complicated situation with this Dodge pickup of his and
and I'd like to just say that we weren't the
first guys in it. He had this this truck elsewhere
before it came to us, So we're kind of dealing
with this. And I'm you know, after I hew that

(01:39:36):
I was going to be on your show, I called
Jartt and I said, Jared, what's going on? I mean,
you know, come on, I you know I'm here for
long hall, but we were having problems getting parts for
these older Dodges. And let go tell you. I would

(01:39:56):
it be better if he explains to you the technical.

Speaker 4 (01:40:00):
Yeah, whatever you want, Whatever you want, Jared. I basically
I can ask some very basic questions. Is it true
that you tried a lot of things that did not work?

Speaker 8 (01:40:13):
Correct?

Speaker 4 (01:40:15):
Okay?

Speaker 8 (01:40:16):
Correct?

Speaker 4 (01:40:16):
And do you feel he And again I don't have
an agenda here, I'm asking because I truly don't know.
Do you feel he should have to pay for those
things that were not needed?

Speaker 8 (01:40:32):
I explain the same thing or not the same thing.
But I'll tell you how I answered that question with Jared.
I said, Jared, can we just get to the bottom
of the problem. Can we just get to where we
know what the absolute problem is, fix it and then

(01:40:52):
determine that And he agreed with me. Now, whether he
still agrees with me, I don't know. We're not in
any dispute of anything like that. I'm just trying, Michael
and I are just trying to figure out how to
get this truck back on the road and without all
this confusion that we're dealing with. Does that sound right?

Speaker 4 (01:41:14):
Okay, No, No, that's a good answer. I Understan, I
understand what you're saying. You're saying, Look, once we get
this thing working, then we can decide how much of it,
you know, was maybe our fault, or how much of
it you should pay for. Let's just get the dang
thing working. What I'd like to know is this, Do

(01:41:35):
you know right now today what is wrong with that transmission?

Speaker 8 (01:41:41):
Michael? I'll let you answer.

Speaker 4 (01:41:44):
So, Michael, we've gained it with it.

Speaker 25 (01:41:47):
But as far as the code to that when I
was dealing with it, yes, they have been fixed so naturally. Actually,
it was an internal issue with the transmission itself.

Speaker 8 (01:41:58):
So you know, when you go buy the book on.

Speaker 25 (01:42:01):
The use, you're post to go by especially a circuit codes,
so that means wiring issues.

Speaker 15 (01:42:06):
So you've got to go by the process of elimination
on that.

Speaker 25 (01:42:09):
You can't just condemn the transmission internally, especially when he
had noted that the transmission or was rebuilt recently. So
it was kind of one of those whoever built us
was built it right, So.

Speaker 4 (01:42:21):
You know, so right, so what what needs to be
done now issues? No, I get what you're saying. It
was rebuild. He never mentioned that to us before that
it had been previously worked on. What I'd like to know,
what does it need now for him to be down
the road?

Speaker 8 (01:42:40):
We're not certain at this point, are we.

Speaker 25 (01:42:43):
I mean, we still have some circuit code issues that
are going.

Speaker 8 (01:42:46):
On that now it's got another circuit issue that you know,
after testing and we've tested this vehicle of we've got
so many hours Mike Whine calculated somewhere around forty hours
worth of work on this job.

Speaker 25 (01:43:03):
Tom and wow, you're not even getting closer to that
gats and we're not putting.

Speaker 8 (01:43:09):
Any of that on him. We're trying, you know, our
hearts out to and you know, I've been around for
forty five years, so I mean I'm not kind of yeah,
that walks away problem.

Speaker 4 (01:43:21):
So now listen, we're not We're not accusing Listen man,
we're not accusing you of anything at all. In fact,
I don't remember any complaints we've ever gotten about you.

Speaker 17 (01:43:31):
Guys.

Speaker 4 (01:43:32):
I have to take this break. But what I'd like
to know is, at some point, so put them on
hold for a second, let's take this break. At some point,
isn't it cheaper to just rebuild the whole damn thing
and call it good? I mean, because if he's fifty
four hundred into it, now, how much is a rebuild?
We'll talk about that coming back. Go with a sure

(01:43:57):
thing Denver's best roofer Excel rooping. You don't pay a
cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three O three, seven to seven to one help. You'll
think you're his only customer when you choose Frank durand

(01:44:19):
the real estate man dot Com to list your home
with Remax Alliance three three nine two zero sixteen twenty two.
By the way, I have it on good authority. A
number of different people have texted me and said that this.

Speaker 6 (01:44:40):
Is a top notch shop.

Speaker 4 (01:44:44):
Detroit Transmission Specialists are good people. I've gotten at least
three or four texts saying that these guys are good people. So, Tim,
it looks like you've built a reputation as a good shop.

Speaker 6 (01:45:02):
So what do you think The answer is? Where do
you go from here?

Speaker 4 (01:45:06):
It sounds like Jared dumped this on you after he
didn't tell us he already had this rebuilt. I mean
that would have been a really important piece of information
to have. So where do you go from here? Jared?
I mean, I'm not Jared. I'm sorry, Jared was the consumer. Tim,
Where do we go from here?

Speaker 8 (01:45:24):
Okay? Well, I'd like Michael to answer that question because
he's actually the tech instrucing that.

Speaker 4 (01:45:31):
Michael, where do we go from here? Okay?

Speaker 6 (01:45:34):
Michael, where do we go from here?

Speaker 25 (01:45:36):
I'd like to say more diagging? So we got to
start chasing more wiring or go into trying to see
if the computer is the culprit which we've already replaced
the computer that actually controls the transmission side of it,
but there is still one other computer that controls the
engine and transmission as well.

Speaker 8 (01:45:55):
So and harnesses. We've done wiring harnesses, and also Jarrett
brought in his own wiring harness as well. I mean,
so we installed a part that he brought to us,
and I think it is and it is a possibility
that it could be a suspect problem as well, and

(01:46:16):
so and Tom. It's just not, you know, easy to
fix those kind of issues when you're doing wiring harnesses.

Speaker 16 (01:46:24):
You know that.

Speaker 8 (01:46:25):
I mean, it's just those are the kind of problems.

Speaker 4 (01:46:27):
So let me ask you that when he brought it,
when he brought it in, was it because the previous
rebuilding was not done properly.

Speaker 25 (01:46:39):
When it leads down to it yet, because I eliminated
the codes that came in with originally, and that was
what we had kept fighting with. The codes that were
giving us issues were put in the LIMP mode. And
then finally now with this rebuild, my guys got installed
and everything, and we eliminated the pressure code, but we
actually gained two other ones, whether it was on the say,

(01:47:01):
on the harnet going into the computer or something. We
haven't gotten to that far yet.

Speaker 8 (01:47:05):
We've got more.

Speaker 15 (01:47:06):
Diag to do on that far, but as far as.

Speaker 4 (01:47:09):
Or now, well, okay, I appreciate you guys being on again.
We're not pointing any fingers. He left out a lot
of that information. I don't know what you do from here,
but it sounds like it's a process. More coming up.
Go with a sure thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're content.

(01:47:35):
Time for an insurance check up free, no obligation comparison
call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty.

Speaker 5 (01:47:55):
Two ripped up so you don't have.

Speaker 2 (01:48:11):
Can Shooter's gonna help?

Speaker 15 (01:48:14):
Come?

Speaker 3 (01:48:15):
Man Dix is the Troubleshooter Show.

Speaker 4 (01:48:18):
No Tom Martino, Hello Tom Martino here, Welcome to the show.
Don't forgot, don't forget rock and roll. That's with an
end or end rock and roll dot Beer to make
your reservations for the beer Garden every Saturday. They do it,
free pizza, free games, fun, They have a great time.

Speaker 6 (01:48:43):
There's limited capacity.

Speaker 4 (01:48:45):
So if you want handcrafted beers, he's a brewer that
you will not believe. Wonderful beer. Marcususanne go crazy over it.
It's rock and Roll Dot Beer and uh free peta Saturdays.
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(01:49:07):
free pizza at the Beer Garden every Saturday. You got
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to rock and Roll Dot Beer to make your reservation. Again,
if you and your friends are doing it, you got
to do it so it doesn't fill up. There's limited
capacity and it's every Saturday. And if you're looking for
something to do on the weekend, you may want to

(01:49:28):
try that rock and Roll dot Beer. By the way,
speaking of things to try, let's talk about this kind
of this kind of thing with cars. Kevin we Go
Kevincalkin shardanautotech dot com. He's our one of our car experts,
Kevin we Go. This happens a million times. Okay, it's

(01:49:52):
not that a shop is bad. They may have inherited
someone else's problems, they might do something else. I'm not
saying in this case, but it just doesn't get fixed.
I mean, for one reason or another, the job just
seems to be haunted and you try to fix things
and that the solution doesn't work. What are you do

(01:50:15):
in a case like that, when you've tried this, and
you've tried that, and you've tried this, and you tried that.
What do you do in a case like that?

Speaker 12 (01:50:23):
There's there's got to be an end to it, because
I calm hero jobs at that point, because you're not
making any money obviously, because you're so fair.

Speaker 4 (01:50:30):
Have you had ones that haunted you? We do, you know,
we do have something that can't.

Speaker 12 (01:50:34):
Bad what we talked about. We in fact that guy
called we put three vow bodies in his transmission and.

Speaker 4 (01:50:39):
Could not get it to ars.

Speaker 12 (01:50:40):
We couldn't get one of those to work. Why we
put just I stopped asking why we just put his
original in ripped up the ticket, didn't charge mem and
Nickel and said it's best that we get somebody else
with fresh eyes, and we recommended Jeff, and I think
they ended up taking it to the dealer instead. But
you got to get off these things because you're you're
you're employees are stressed, the shop gets stressed.

Speaker 18 (01:51:03):
What do you do now?

Speaker 16 (01:51:03):
Now?

Speaker 4 (01:51:04):
Also, here's the situation that can happen as well. And
this is something you got to think about. Sometimes the
car or truck when you have over one hundred thousand miles,
let's say needs more than one thing. So you fix
one thing, but it doesn't solve the problem, but it
still needed it. But it's hard to have a consumer

(01:51:24):
or a customer believe that. If you say to the customer, listen,
I know we did this, this, and this, and you
still have this problem, but you really.

Speaker 23 (01:51:34):
Did need this, this and this.

Speaker 4 (01:51:37):
How do you get a customer to understand that you
may need more than one thing? And what you do
is you try the cheapest thing first, then you go
to the next thing, then the next.

Speaker 12 (01:51:47):
When you're setting up the job, you have to be
crystal clear. If you're vague in any way explaining you're doing,
you'll never get crystal after the fast.

Speaker 4 (01:51:56):
So upfront you say, look, we're gonna try this.

Speaker 12 (01:51:59):
This is it needs a known issue. This, this is
need we have to do before we can do anything else. Okay,
is this the only thing. Maybe all right, but you
got to be crystal clear when you're getting in it.

Speaker 4 (01:52:11):
Now, there is an expression I a FM and I'm
not going to say, but it ain't magic. Is part
of that yep A And people say that it ain't magic,
but they put another modifier in there and it ain't magic.
Something is causing the problem. Now with this case with

(01:52:32):
Jared and the let's go to Tom first with the movers.
Then we'll ask I want to know about what you
would do in a case like that. But Tom, what's
going on with movers? Welcome to the show.

Speaker 18 (01:52:42):
Tom?

Speaker 4 (01:52:44):
Where are you in the uh in the stream of things?
When it comes to movers? Did you already pay? Yeah?

Speaker 9 (01:52:53):
I paid them?

Speaker 18 (01:52:54):
You know, it was about twenty grand, but I filed protests.

Speaker 8 (01:52:57):
With my discos.

Speaker 17 (01:52:58):
Oh my god.

Speaker 18 (01:53:00):
Fortunately i'd put the twenty grand.

Speaker 4 (01:53:03):
Twenty grand? What the hell were you moving for? Twenty grand?

Speaker 18 (01:53:07):
Way too much junk because I didn't get enough time
to you know, purge everything.

Speaker 9 (01:53:12):
But anyway, so.

Speaker 4 (01:53:13):
Yeah, now where did you move? Where did you move from?
Where to where?

Speaker 18 (01:53:17):
I moved from Yorberlin to California to Castle Rock?

Speaker 4 (01:53:22):
And so it was, And tell me the story tell
me the story.

Speaker 18 (01:53:27):
I hired these guys because they were advertising on the
you know, radio, thinking maybe they were legit, didn't do
my usual background checks, yeah, help and read it whatever. Yeah,
So you know they come in out of all this stuff.
I had a ton of coins I've been collecting for years,
you know, and part of my retirement and stuff to
leave my kids. So these were all collectible, high value coins,

(01:53:50):
you know, from you know, silver, US, mint, royal men,
you know, Australian men all over the place. Plus you know,
four coin gold sets, proof sets, you know that at
the time.

Speaker 4 (01:54:02):
Now wait a minute, Wait a minute, Wait a minute.
Now that's the kind of thing. I would have rented
a van and done it myself for that kind of stuff.
Did you don't tell me you lost that? You didn't
lose that stuff, did you?

Speaker 18 (01:54:15):
Oh, they stole like a couple hundred thousand dollars worth
of stuff.

Speaker 12 (01:54:19):
Jesus?

Speaker 16 (01:54:19):
So?

Speaker 6 (01:54:20):
But why God, what did damn hire an armored car?

Speaker 4 (01:54:24):
Why did you Why did you trust that to movers?

Speaker 8 (01:54:27):
Tom?

Speaker 18 (01:54:29):
Well, here's one thing, Tom, So, some of the coins
they were just in plastic toats. The lesser value stuff
that wouldn't My big safe was packed full, so they
weren't even supposed to touch these six totes. And in
the confusion, you know, I think they spotted them, they
grabbed them. I came to discover they were actually doing.

Speaker 17 (01:54:48):
Some of it at my house because I opened some.

Speaker 18 (01:54:50):
Boxes and I found open coin wrappers in boxes that
they wrapped up. So it tells me they were the
spotted these things. They started stealing them in the house,
and know a couple at a time, they throw the
boxes in a box and then wrap it up, so that,
you know, kind of proves that they started doing it
in their house.

Speaker 15 (01:55:09):
So that was the first thing that was worth.

Speaker 4 (01:55:11):
More than three more than three hundred thousand dollars. Did
you put in a police report?

Speaker 7 (01:55:18):
Yes, I did.

Speaker 18 (01:55:19):
I filed immediately when I found these tots right up,
you know, the day after they packed everything into my garage.
I knew these toats soon as I looked at them.
They were you know, they were all flipped upside down
open wrappers. I mean, immediately I had everything nice and
neatly packed in these six big plastic pats. So that's
that was the first thing I noticed.

Speaker 12 (01:55:38):
Tom uh, you know, the day.

Speaker 18 (01:55:40):
After they unpacked everything here in Castle Rock, so then
immediately that day I filed a police.

Speaker 8 (01:55:46):
Had, you know, had Castle Rock PD come out.

Speaker 4 (01:55:49):
They did.

Speaker 18 (01:55:49):
I guess they called a courtesy report because you know,
he told me, well, that didn't happen here, so you're
going to have to go back to you know, southern
California and file in this case, you know, local department
was Orange County Sheriff's department.

Speaker 4 (01:56:03):
So then, you know, so then so I.

Speaker 18 (01:56:05):
Filed the Castle Rock report and then I ended up
in California. I took three bags of open coin wrappers
that were in these tots and you know, it's all
I could pack on the plane, and took those to
Orange County Sheriff. Showed them and you know, the Castle
Rock report plus the actual open wrappers that hopefully would

(01:56:27):
be able to be fingerprinted, you know, unless these guys
were wearing gloves. So that being said, and you can imagine,
I'm like totally stressed because this was, you know, stuff
I've been collected for years and years, right, gonna leave
my kids, But I don't.

Speaker 4 (01:56:42):
Even I don't even understand why did you even leave
those totes anywhere to be found? I mean, like, like
why didn't you why weren't you there when they were loading.
If you knew there was three hundred thousand dollars worth
of stuff sitting there.

Speaker 18 (01:56:56):
Well, it's it's kind of two parts. So you got
the tots as one part, and you know that's not
you know that maybe a one hundred grand or something.
I don't know, it's so much to add up, Tom,
it's unbelievable. So then I never imagine they can get
into my big safe, right, So it just never thought no.

Speaker 12 (01:57:16):
Safe.

Speaker 18 (01:57:18):
So I had this big safe, you know, I rarely
opened it. It's either like to look at a firearm
or add add some stuff in.

Speaker 4 (01:57:25):
What was in the big safe? What was in the
big safe?

Speaker 18 (01:57:29):
Fire firearms and just a ton of gold, you know,
And and was that was that taken?

Speaker 16 (01:57:36):
Was?

Speaker 4 (01:57:37):
Was it emptied out?

Speaker 17 (01:57:39):
Pretty much?

Speaker 18 (01:57:40):
So it was about three months later. I had bought
some new bullion and I went to put those two
bullion pieces, you know, in the safe.

Speaker 9 (01:57:48):
As soon as I.

Speaker 18 (01:57:48):
Opened it, I just went, you know, I can't tell you.

Speaker 8 (01:57:50):
You know, they explitve here.

Speaker 4 (01:57:52):
I don't wait a minute, how would but how did
they get into the safe? How did they do it?

Speaker 12 (01:57:58):
I don't know.

Speaker 18 (01:57:59):
They at the combination, they had a safe cracker.

Speaker 9 (01:58:02):
I really don't know.

Speaker 18 (01:58:03):
Like I said, I never I never imagined they'd even
try to get into the safe, right, Yeah.

Speaker 8 (01:58:10):
I called.

Speaker 18 (01:58:11):
I called the one owner up. It's like these three
brothers up in Simi Valley, you know, north of LA
that operate this this place. And the first thing he
says to me when I said, you know, you let
felons into my house and they stole all this stuff
right the toats got lost in the mix.

Speaker 9 (01:58:27):
I mean, that's just it was so crazy.

Speaker 18 (01:58:29):
I didn't even you know, catch catch that mistake to
answer your question. So the first thing, the only thing
he says to me right right out of the gate,
is can you prove it?

Speaker 8 (01:58:40):
Prove it?

Speaker 18 (01:58:41):
That's the owner's respond, Oh my gosh, not not like,
oh my gosh, this is this is horrible. So then
I end up doing a bunch of research on Reddit
and Yelp and stuff. Turns out these guys are accused
of theft all the time. You know, they've been doing
this all the time, not to like the magnitude.

Speaker 17 (01:58:58):
Of what they did to me.

Speaker 18 (01:59:00):
So, you know, I don't know whether questions you have, but.

Speaker 4 (01:59:02):
But Tom, do you have insurance? Do you have insurance?
That may cover it.

Speaker 17 (01:59:08):
No, not to cover that.

Speaker 18 (01:59:09):
It's like a pittance that insurance covers, you know, unless
you had a big rider on your policy policy.

Speaker 4 (01:59:18):
Oh my god, what are you doing about it? Right now?
What are you doing? I mean, really, the guy's kind
of right. You can't prove anything, Oh I can't.

Speaker 18 (01:59:28):
I mean I've got witnesses, you know, that saw the
stuff before and after, you.

Speaker 4 (01:59:32):
Know, even even the Yeah, but do you can't prove
they got into your safe? How do you prove they
got into your.

Speaker 23 (01:59:37):
Safe, especially if it's not fourst century.

Speaker 4 (01:59:40):
Yeah, it wasn't forced century. You're saying they cracked open
the safe.

Speaker 13 (01:59:45):
It's impossible almost.

Speaker 5 (01:59:47):
I don't.

Speaker 18 (01:59:47):
Are you sure they stuff all the stuff they tore open,
I mean even the castle rock PD came out and
he looked at He's like, no way would you do this?
I mean, like serial numbers with a certificate.

Speaker 17 (02:00:01):
They went with a coin.

Speaker 15 (02:00:03):
They just ripped these boxes open, took the took the.

Speaker 18 (02:00:06):
Coin itself, you know, and just threw the wrappers back
in the boxes.

Speaker 16 (02:00:12):
You know.

Speaker 18 (02:00:12):
So they did the same thing. And as soon as
I opened the safe, and you know, my daughter was there,
she was helping pack it as soon as I sent
her a pictures of the safe, She's like, oh my god, Yeah,
they clearly got in here, you know, because there was
it was so emptied and there were just torn open wrappers.
So I'm guessing some of this way.

Speaker 4 (02:00:30):
Wait, torn open wrappers inside your safe. They went inside
your safe and ripped open wrappers. And what about the gold?
How was the gold held?

Speaker 16 (02:00:41):
Oh?

Speaker 18 (02:00:41):
I mean I'd get stuff from say the US Mint,
you know, so I'd get four coin proof sets every year.

Speaker 9 (02:00:47):
You know, they were you know, years ago, a couple
of years.

Speaker 4 (02:00:50):
Back, so you know, even a lawsuit. But but even
a lawsuit, Tom, listen, man, I'm totally sympathizing with you.
And believe me, I'm no lover of movers. Most of
them are lying crooks. But here's the deal. What do
you do though, I mean, there's no way you can

(02:01:10):
prove it, even if you wanted to go to civil
court and sue them. The fact that things are missing
doesn't prove they did it. And some people would say
you're crazy to have people move a safe anyway like that.
Go ahead, what were you going to say?

Speaker 16 (02:01:25):
So?

Speaker 18 (02:01:25):
First you have the toats, so you know, I have
my brother as a witness when we first spotted them
in the garage. I mean, it was immediately apparent that they,
you know, had gone through every single one of these
six totes and pill for everything.

Speaker 16 (02:01:40):
You know.

Speaker 18 (02:01:41):
Then you've got the Castle Rock PD guy there.

Speaker 4 (02:01:45):
When did you notice the toats? You notice them when
they were delivered, that they had been gone through, right.

Speaker 18 (02:01:53):
Yeah, it was like the day after they were delivered
and I got into the garage, you know, which was
packed full of boxes, and so as soon as I
noticed him in the back of the garage, I'm like,
oh my god, you know, and then my brother was
there and I said, look at this, you know, and
then the other proof.

Speaker 9 (02:02:09):
I think it's proof.

Speaker 18 (02:02:10):
So then you know, time later, I'm opening boxes looking
in for sprinkler parts or something, and I start finding
boxes with open coin boxes in the box that they
wrapped up. So to me, you know, there's your proof
that they started doing this at my house.

Speaker 4 (02:02:27):
So the moving company again took at someplace.

Speaker 15 (02:02:30):
And went through everything, through everything.

Speaker 6 (02:02:34):
What where do they like, when would they have gotten
into your safe?

Speaker 19 (02:02:39):
Oh?

Speaker 18 (02:02:39):
I think they took it because the guy that was
the lead packer the second day of moving or packing,
after they got it all packed up. He was in
a big hurry, you know, kind of jittery that I
got to get out of here. He blamed it on
traffic being in LA area, and I think, well, that's
that's reasonable, But you know, knowing what I know now,
I'm thinking he was in a big hurry because they

(02:03:01):
were going to take this stuff and go through it
off site, off my property.

Speaker 4 (02:03:08):
So you think they loaded up the truck and then
went somewhere and had someone open the safe.

Speaker 18 (02:03:17):
That that or they took a guest, you know, using
my birthday and got lucky you and got into it.

Speaker 9 (02:03:22):
I don't know.

Speaker 4 (02:03:24):
It was your birthday? Was your birthday? The combo?

Speaker 18 (02:03:29):
Yeah yeah, yeah, yeah, godly.

Speaker 4 (02:03:32):
Oh my god. Okay, we got to take this. Break
Hold on a second, yeah, I know, hold on, We'll
come right back with more on The Troubleshooter Show.

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(02:05:00):
three h three nine fifteen to Excel Services Network. I
love great companies. Hey, Tom, listen, we were talking here
off the air man odds to god. We are shocked.
We believe you, we believe you, but there are so
many things, you know, we could say, like why the

(02:05:22):
hell would you leave such valuable stuff for anywhere? Near
movers to begin with, and why didn't you supervise them
moving the stuff? But then you think, you know, look
at that's water under the bridge. I understand that. But
what I want to know is what is your plan?

Speaker 5 (02:05:39):
Now?

Speaker 4 (02:05:39):
What do you want to do? How can we help you?
I swear to God we want to help you, But
I don't see what we can do because truly, in
a court of law, no one is going to prosecute.
No one's going to say you have enough proof the
fact that there were toads there, go ahead.

Speaker 18 (02:06:00):
I mean, I've got, you know, people that are witnesses
that would testify that absolutely they did. But you know,
I've got the boxes that I think, Tom, they don't
know that.

Speaker 4 (02:06:09):
Tom. I don't want to argue with you, Okay, I
feel sorry for you. I don't want to argue with you.
But you don't have witnesses who know they did it.

Speaker 6 (02:06:18):
You don't.

Speaker 4 (02:06:19):
You have witnesses who saw toats in your garage? You don't.
They don't know that they did it.

Speaker 12 (02:06:26):
Somebody did it.

Speaker 4 (02:06:27):
But yeah, somebody did it.

Speaker 12 (02:06:28):
But but how exactly.

Speaker 23 (02:06:32):
What is Castle locket Last going to do about it?

Speaker 9 (02:06:35):
Well?

Speaker 4 (02:06:35):
Castle Rush is not going to do anything because they
say they can't.

Speaker 23 (02:06:38):
They can escalate it up to the das Orange County.

Speaker 4 (02:06:41):
It happened, they probably happened in California.

Speaker 18 (02:06:44):
Did Oh, there's no doubt.

Speaker 4 (02:06:46):
Hey Tom, California, Tom, why don't you bring a civil
action then? For four hundred thousand? Really, why don't you
do that?

Speaker 18 (02:06:55):
That's well, that's what I've been told, Tom, to file
a civil and criminal lawsuit.

Speaker 4 (02:07:00):
You know, well, it's not a criminal lawsuit. You can't
file a criminal lawsuit. You can file a negligent excuse me,
you can file a civil lawsuit for theft, but it's
not a criminal lawsuit. If they lose, they're not charged
with a crime. But you can get a judgment against them.
But here's the thing, Tom, And honest to God, I'm

(02:07:22):
really trying to be honest with you here.

Speaker 6 (02:07:24):
You won't.

Speaker 4 (02:07:25):
You couldn't. I don't think you could win a civil lawsuit.
You're reasoning that you had the stuff and then you
didn't have the stuff and it must be them. Is
never going to work. I mean, they're going to get
a good defense attorney and they're going to knock the
hell out of your accusations. Certainly, talk to an attorney Okay,

(02:07:48):
maybe they have some ideas, but you need to sue them.
And the problem is you need to sue them there
in southern California.

Speaker 8 (02:07:59):
Well that's okay.

Speaker 23 (02:08:00):
I'm what's the name of the moving company, Tom, what
is the name?

Speaker 4 (02:08:09):
What is the name of the company?

Speaker 16 (02:08:10):
You know?

Speaker 18 (02:08:12):
Presto Logistics, the Presto.

Speaker 15 (02:08:19):
Presto Logistics.

Speaker 18 (02:08:20):
Oh, they're out of like a singing valley.

Speaker 16 (02:08:23):
So, by the way, Tom, I'm not doubting your story
even I believe, but there's a big difference between suspecting
and proving the presto, Tom, really, have you talked to
any attorneys?

Speaker 8 (02:08:38):
By the way, I tried.

Speaker 18 (02:08:41):
One guy that some of a friend of mine in
California told me about.

Speaker 7 (02:08:46):
But that wasn't that end.

Speaker 4 (02:08:49):
What What did he say? What did he say about it?

Speaker 18 (02:08:52):
Oh he didn't say anything, you know, he just didn't
didn't bother like, not interested. I tried to call Orange
County bar to get a ref and those people were
non responsive to Tom.

Speaker 4 (02:09:04):
Here's what here's why you're not gonna get First of all,
you will never get an attorney to do it on contingency.
If that's what you're trying, it'll never happen.

Speaker 18 (02:09:13):
You're gonna know no, I get.

Speaker 4 (02:09:15):
It, okay, Okay, So you would have to you would
have to just pay for this lawsuit. And and but
what would you use for proof? What would be your proof?
I'm just curious.

Speaker 18 (02:09:29):
Well, one, I've got, you know, witnesses in the house
that's all coats before and after, Right, there's one then.

Speaker 5 (02:09:35):
Like I see that.

Speaker 4 (02:09:37):
Okay, guys, that's not enough.

Speaker 6 (02:09:39):
Tom, We're on your side.

Speaker 4 (02:09:40):
And that's not just seeing them before, but just seeing
them before and after doesn't prove the in between.

Speaker 18 (02:09:48):
Well, they had they had possession, you know, the whole time.

Speaker 9 (02:09:52):
There's like no opportunity.

Speaker 23 (02:09:53):
You don't know that.

Speaker 4 (02:09:54):
Yes, okay, Tom, they could say you did it.

Speaker 18 (02:09:59):
Said they were taking it warehouses to consolidate two loads,
and so okay, got it in their possession. So I've
got witnesses in my house that saw the stuff. Then
they saw in the garage, you know, and then like
I said, I found boxes that they wrapped that had
open coin boxes in.

Speaker 16 (02:10:19):
You know.

Speaker 4 (02:10:20):
Okay, So you think that's you think that's proof. You
think that's proof. The fact that they were empty in
your garage and before that they weren't empty. And by
the way, they have a lot of bad reviews online.
I don't doubt listen having bad reviews, you can't use

(02:10:44):
You wouldn't be able to use.

Speaker 6 (02:10:45):
That in court anyway. That's not evidence.

Speaker 4 (02:10:47):
The only thing that would be evidence would be an
eyewitness to the fact somebody that works there that admits
that's what they did, or some kind of fingerprints. Did
you have any Well no, no, it wouldn't be fingerprints
because they moved the tots.

Speaker 23 (02:11:01):
They moved the totes, they had authorisation to No, I
go ahead.

Speaker 4 (02:11:05):
What were you trying to say, touch the totes?

Speaker 18 (02:11:07):
But just you know, you're asking me how this happened.
I mean, you've got six guys in your house packing
stuff up. It's a big stressful thing, you know, when
they're buzzing all over the place, you know, the house,
asking you questions in different things, and there's all sorts
of I know, I know, so they I know it.
You know they got the tots and I you know,
it was like I forgot because I'm doing other stuff myself.

Speaker 4 (02:11:29):
Yeah, you know, so it kind in the moment.

Speaker 8 (02:11:31):
But like I said, I have these box.

Speaker 4 (02:11:33):
How much in all? Tom, how much in all do
you value everything that they did? How much about four hundred.

Speaker 18 (02:11:38):
And even I have not even you know, Tom had
so many items I can't even tell you, you know,
just you know, when.

Speaker 23 (02:11:45):
You can't fathom it. I do have a suggestion for Tom.

Speaker 17 (02:11:48):
What what is this?

Speaker 23 (02:11:49):
A small suggestion? Tom?

Speaker 24 (02:11:51):
So, they picked up your safe right and it's in
They picked it up as it was in a moving truck,
and it's a combination push button safe case.

Speaker 4 (02:12:00):
So listen, listen. The inside of the safe, if it
had fingerprints, would.

Speaker 23 (02:12:05):
Show what I'm getting.

Speaker 24 (02:12:06):
And if they took the safe out and it's in
a moving van, on the back of the safe, there's
a code number they could have. They could have easily
called the safe manufacture with the code number on the
safe since it's removed, and get to get the combination,
but they have to record that. So what you could
do is call the safe manufacturer and give them your

(02:12:27):
number and find out if anyone recently requested the combination,
and that would give.

Speaker 4 (02:12:33):
Some proof or wy. You can use the data tag
and call the manufacturer and get that.

Speaker 24 (02:12:38):
Absolutely on modern gun stats with the push button. I've
had friends do it. The lost their combination. There's a
code or serial number up, but you have to pull
the safe out. You can call the manufacturer. They'll ask
you questions, who are you, what's the address, and try
to prove ownership and they will email or give the
safe combination over the phone.

Speaker 23 (02:12:58):
So then really a little evidence.

Speaker 4 (02:13:01):
Tom of who is in this. That's something that's something
to try. Uh maybe if you have that data tag
handy called the safe manufacturer and if somebody did call,
then how do you figure out who did it?

Speaker 24 (02:13:14):
You know, they keep pretty good record because that's that's
a pretty private, confidential thing.

Speaker 4 (02:13:19):
The other thing is have you had the inside of
the safe dusted for fingerprints?

Speaker 18 (02:13:24):
No, that's what I've been trying to get the police
to do, you know, like the Orange County sheriff guy,
he asked me about.

Speaker 4 (02:13:29):
That, like, well, you can hire you can hire a
private company, a private investigator to do some of this
work up front.

Speaker 23 (02:13:38):
You really can, that'd be worth doing.

Speaker 4 (02:13:41):
I mean, God almighty, this.

Speaker 18 (02:13:42):
Is actually one of the this is the things I
was wondering about.

Speaker 23 (02:13:45):
Guys, check out your safe.

Speaker 4 (02:13:48):
Well, no, he's talking about private investigator. He wants to referral. Man,
I'm trying to think who could.

Speaker 18 (02:13:57):
Do this if they were smart enough to have gloes on.

Speaker 17 (02:14:00):
There won't be any fingerprints, you.

Speaker 4 (02:14:01):
Know they did they didn't. I'll bet you they didn't.
And if there's each if there's fingerprints inside, here's the problem.
Even if you have fingerprints inside the safe, you have
to match.

Speaker 5 (02:14:12):
It to them.

Speaker 4 (02:14:14):
And and how do you do that? You know, God,
this is this is a terrible night.

Speaker 23 (02:14:19):
Go after the safe combination first, that's easy.

Speaker 4 (02:14:22):
Yeah, but then you okay, but trying to make the case.

Speaker 18 (02:14:25):
Yeah, how would just how would the safe company know
the safe because once I bought it from Costco, I
immediately changed the combination from the from the factory one.

Speaker 24 (02:14:36):
No, no, you changed it from the factory combination. Okay,
oh yeah, because you use your birthday.

Speaker 23 (02:14:42):
I'm sorry that my suggestions out the window.

Speaker 4 (02:14:46):
Listen, I have to take this break hold on three
oh three seven one three talks seven one three eight
two five five, don't forget for thirty nine bucks.

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(02:15:37):
there's a few spots left. Rock and roll dot Beer
free Pizza Saturdays. You know what a beer garden is, Kevin,
Do you know what it is?

Speaker 6 (02:15:45):
Yeah?

Speaker 12 (02:15:45):
They're a lot of fun. That's yeah, they are.

Speaker 4 (02:15:47):
You get together and you have a party yep, and
end on over the game and yeah, beer, cornhole games
and lots of stuff. Here's the thing, limited capacity. Okay, So,
and you gotta be twenty one. It's rock and roll
with an end or rock end roll doesn't matter. Rock
and roll Dot beer free Pizza Saturdays thanks to Domino's

(02:16:08):
Pizza and Firestone. And this is gonna be good. So
you get to party with your friends and at a
beer garden. Okay, let's move on and again we behind
the scenes might try to find an attorney for this guy.
I don't hold out much hope. I know this guy
is pissed off. I really feel for him, because there's

(02:16:30):
nothing worse than that feeling of being ripped off. There's
nothing hard, nothing worse. But I don't know what's gonna happen.
I don't Mike, you have a comment on safes. Go ahead, Mike.
What's your comment?

Speaker 17 (02:16:43):
Tom?

Speaker 18 (02:16:44):
I know he mentioned that he had guns in the safe,
or any of the guns missing?

Speaker 12 (02:16:49):
He said, yes. Did you believe he said they were gone? Yes?

Speaker 4 (02:16:54):
Did he say guns were missing? Anyway, let's say they were.
What can he do about that?

Speaker 8 (02:17:00):
Well?

Speaker 18 (02:17:00):
I would think that the FEDS would be very interested
in that, given that these guys might be prior felons
in the interstate.

Speaker 4 (02:17:10):
Component of this interesting. Do you think they would look
into it?

Speaker 18 (02:17:14):
Yep, yes, I believe they would.

Speaker 4 (02:17:17):
Yeah, Okay, that's a good lead. Maybe they would see.
Here's the thing, what you heard the story, Mike? What
is your if you were sitting on a jury, the
fact that he said there were toats filled with stuff
and then they were empty at the other end, would
you conclude that the mover took his stuff? I mean
as a jury member. Now with real I mean, is

(02:17:39):
that enough proof for you? Anyway, we got to move on.
I guess they put them on hold anyway, three zero three,
seven to one to three. Talk Tim's turn. Go ahead, Tim,
what's going on with you?

Speaker 17 (02:17:52):
Tim?

Speaker 4 (02:17:53):
Welcome to the show. Hey Tom, gentlemen, Hey man, what's happening?

Speaker 13 (02:18:00):
I hey, question for Jevin.

Speaker 4 (02:18:04):
So what's going on?

Speaker 8 (02:18:05):
Both my nineteen thirty ford.

Speaker 15 (02:18:10):
I pull it out of the garage, and I part.

Speaker 6 (02:18:13):
Did he say nineteen thirty? Did he say in nineteen thirty?

Speaker 17 (02:18:18):
Yeah, you guys have seen it.

Speaker 15 (02:18:20):
It's that hot rod, the purple and white ones.

Speaker 4 (02:18:25):
Okay, nineteenth thirty.

Speaker 12 (02:18:26):
What motor is in it?

Speaker 15 (02:18:29):
It's a Corvette engine.

Speaker 4 (02:18:33):
Oh my god, that must be so cool. Yeah, I'm
looking at the nineteenth therey, I'm looking what a beautiful
body style. Holy crap. Anyway, go ahead, what about it?

Speaker 8 (02:18:48):
So I pull it out of the garage, and.

Speaker 15 (02:18:52):
I don't drive it a lot. It only has seven
thousand miles because it kills me to drive it. I
park it and tidle it to exercise it. And the
air conditioning runs just awesome when it's just idling. Then
as soon as I put it in reverse to back

(02:19:16):
it down the driveway or drive to drive it. I
can watch the water tent needle bounce all over the
place and the cold air goes away, and I believe
it is the same exact thing with when I try
to drive it the winter and heat it.

Speaker 4 (02:19:39):
So your question, what could cause that the water that
the needle bouncing all over and.

Speaker 12 (02:19:46):
Well, you have to first verify that the gauge is
reading what's actually going on, you know, with like an
infrared thermometer something, you know that it is actually going
up and down. You know, it could be a sensor issue,
but that could also depending on the electronics. What electronics
do you have in this, I mean, obviously they're not
nineteen thirties electronics with the Corvette motor. Well, so is

(02:20:09):
it a PCM or.

Speaker 15 (02:20:14):
There's an electronic module in there? Masterpiece built the car.
So I don't know what is in there for electronics
other than the sound equipment because I designed that.

Speaker 12 (02:20:31):
Because some cars will disengage air conditioning with temperature. They
will temperature exceeds a certain level, they'll they'll disconnect, you know,
for safety. So I'm not sure you know if that's
actually going on not knowing what system's in there.

Speaker 4 (02:20:47):
So but here's the deal. Does that Does the water
needle bounce when you're not using air?

Speaker 8 (02:20:54):
No, no, or heat?

Speaker 15 (02:20:57):
But the incident, I can idle it for fifteen minutes
or something and turn on the heat and the water
tent needle goes from you know, halfway a one hundred
and eighty degrees or whatever, and at craters it goes

(02:21:18):
to like a zero. Could that be a thermostat thing?

Speaker 4 (02:21:27):
I got it, I got it. No matter what we'll
think about it during the break. I gotta take this break.
More coming right up.