The Troubleshooter 05-13-26

See omnystudio.com/listener for privacy information.

Episode Transcript

Speaker 1 (00:00):
Yeah, ripped up news, need advice? Who you don't have?
Come ruining? Just as fast as we can.

Speaker 2 (00:16):
Shooter's gonna help come.

Speaker 3 (00:19):
MANX is the Troubleshooter Show.

Speaker 4 (00:23):
No Tom Martino. Hello, I'm Tom Martino. This is forty
five years of doing the trouble Shooter Show, fighting for you,
solving problems, answering questions, taking complaints. Today I have Brooke
with me from uh, she's from. It's Alliance Roof and

(00:44):
Solar formerly Red Rocks, Alliance.

Speaker 5 (00:46):
Roof and Solar.

Speaker 4 (00:47):
They do solar systems primarily now commercial solar systems. Some
of the incentives first for residential have gone away. We'll
talk about that because some people are confused about it,
and we'll talk about what incentives there are for commercial
systems and whether people qualify as a commercial system. Can
you sneak a home business in there? Can you do

(01:09):
anything like that? There are some really good things going
on in the solar business still, believe it or not.
And you know what I say that people still in
the solar business are the people who deserve to be there.
They're the people that are steady and keep going. You know,
so many businesses popped up with solar Solar here, Solar there.

Speaker 5 (01:29):
We've seen so many businesses.

Speaker 4 (01:31):
In fact, a lot of people say, wait a minute,
solar is that's still a thing.

Speaker 5 (01:35):
So we will talk about solar today.

Speaker 4 (01:37):
I want your calls not just on Solar, but on
anything in your life. Three oh three This is the
local number in the studio you can call and get
right through three seven to one three Palk three oh three,
seven one three eight two five five. We also have
our number that you can call twenty four to seven.

(01:57):
Now I give that out because no matter when you
listen to the show, A lot of people listen, uh
you know, listen on a treadmill, like I say, or
or either they're jogging or something. They they download the
podcast in the podcast form. They listened to the show
and they wondered why I wonder about this? I wonder
about that. No matter where you are and when you are,
you can call uh three oh three Martino three oh

(02:19):
three six two seven eight four sixty six is Major,
Mark Major signed on. Oh yeah, okay, sir, well Mark,
what what is on your mind? Can you believe? China?

Speaker 6 (02:32):
China, China, China, China, China.

Speaker 4 (02:35):
And they get a lot of stuff and the Murdoch convict.
The Murdoch conviction. Oh my god, it was like thrown out. Yeah,
we all knew that was coming though.

Speaker 6 (02:45):
Man, my god, the court clerk told them, don't listen
to what the defense says. It's a bunch of hooey.
You can't say that. The ladies the moron and should
be hung.

Speaker 5 (02:57):
Man. She ruined the whole thing.

Speaker 4 (02:58):
So, I mean, he was found guilty on a bunch
of other things. I doubt the man will actually be
going free. But oh, I think you I shall be
murdered the family.

Speaker 6 (03:07):
But I swear to God, how stupid can you be
working in a courtroom?

Speaker 4 (03:11):
Is a court clerk and be such an ass?

Speaker 6 (03:14):
I mean, honestly, I hope I know at minimum got fired.

Speaker 4 (03:19):
I mean, you're you're right, Mark. I mean, something really
needs to be done on that. I wonder if she
was fired. I never even thought of that. Our number, folks,
as I said, three or three Martino, three or three, six, two, seven, eight,
four sixty six. We also have a text line of
people text us a lot. Again, I encourage you to call.
We love talking about stuff. We had some very interesting
cases that I want to warn people about over the

(03:41):
last few days. But there is one that is really
troubling and I looked it up and this guy, this
guy doesn't sound like a great guy. Okay, this woman
Shannon paid a fifty grand down to Kevin Hamilton BPS Construction.
By the way, you'll notice on this show we use names,
we use everything. We don't necessarily one hundred percent believe everything.

(04:05):
But what we do is we check everything out. Okay,
and I will tell you for some reason, this contract thing,
it's just going crazy. I just we have to do
something to strengthen the laws in Colorado. Prosecutors have to
get aggressive. Anyway, here's the bottom line. Kevin Hamilton b

(04:27):
p S that's Bravo popa Sierra BPS Construction. He thinks
that he completed about seventy five percent of the job.
He's looking to collect another one hundred grand from this
woman who already paid him fifty She says maybe ten
percent of the job is done and a lot of
it's bad. But people, this topic brings up something that

(04:50):
has been happening more and more and more and more.
I swear to you. It used to be cars where
the biggest problem we had, and then a different thing.
But right now, bar none and it's even all over
next door, by the way, people who hire bad contractors.
And what's amazing to me. What's amazing to me is

(05:11):
the very forum like Facebook, Marketplace or our next door
or all of these social media outlets. The people are
on there moaning about getting ripped off, right, and this
is the very forum. Then they say, do you know anybody?
And they use the same forum to moan about people

(05:33):
and to gripe about people, and then to find people.
Let me tell you something, it's wild west out there,
and there's a very very very very very good chance.
I don't mean a slight chance. There's a very good
chance that if you use a social media to find
your contractor, you're going to get ripped off. Here is

(05:54):
the number one problem we're facing now, probably for the
past few years, people paying money money to a contractor
and getting little or nothing done. I'll bet you right
now there are people listening right this minute.

Speaker 5 (06:07):
You've just made a down payment to.

Speaker 4 (06:09):
Somebody, and if you did, it's bad news.

Speaker 5 (06:13):
I'm telling you.

Speaker 4 (06:14):
You should never pay money upfront for nothing. Okay, you
can pay for things as they progress or as delivered,
but don't ever pay money for nothing. Now, people say,
wait a minute, Tome, there's some people on your referral
list that requests money down. Okay, I am telling you
I would not do it. I wouldn't now I would

(06:37):
trust people on my referral list. But I'm not telling
you to do that. I am telling you to use caution,
use a credit card on big accounts. You can even
set up an scro account with a title with a
title company, or you can figure out a different way.

Speaker 5 (06:52):
You can pay as plans are done.

Speaker 4 (06:54):
As materials are delivered, as people start work, and as
they progress and work you get behind.

Speaker 5 (07:01):
It just falls apart.

Speaker 4 (07:03):
This is the number one problem, the number one problem.
We're finding paying contractors money and getting little or nothing done.

Speaker 5 (07:13):
And it's license to steal.

Speaker 4 (07:16):
These guys just collect money and they keep doing it
over and over and over.

Speaker 5 (07:22):
And I'm trying.

Speaker 4 (07:23):
I am really trying to warn people when it happens,
and I warn people don't pay money upfront. There are
people that tells say this to me. Okay, I say,
why did you pay it fifty grand? But because he
asked for it, he said it was required? Who required it?

Speaker 5 (07:40):
God?

Speaker 4 (07:41):
I mean, what do you mean it's required? There's no
law that says you have to be a contractor big
money upfront. What is the reason for big money upfront?
I always wonder about that. And here's another thing. Almost
every single contractor violates the Contractors Trust Act.

Speaker 5 (07:56):
Do you know what that says?

Speaker 4 (07:57):
Listen to how strict it is that if you take
say fifty thousand dollars down, that fifty grand must be
set aside for that job. You can't take that fifty
and use it on another job. You can't use part
of it on another job. It is in trust. That's

(08:17):
the Contractor's Trust Act. It is in trust. It is
not even to be used for general cash flow. Speaking
of such, one of the biggest offenders of this were
solar contractors. And as I said, most of them are going.
Brook the solar business man. You see people come and
go like the wind, I mean the business. It's ferreted out.

(08:41):
A lot of people now right, not a lot of
people still in it, are there?

Speaker 7 (08:44):
No, most of the folks are gone.

Speaker 5 (08:46):
Well, okay, so.

Speaker 4 (08:48):
They would take how many times have you heard Brooke,
I hired a solar guy, he didn't finish the job
where it was never turned on, or he never started,
or I need repairs or this. You probably I know,
why send people to you. I mean you've probably at
calls all the time.

Speaker 5 (09:04):
Don't you.

Speaker 8 (09:05):
Yeah.

Speaker 9 (09:05):
Absolutely, we're probably funneling between twenty and thirty calls a
week on different.

Speaker 4 (09:09):
Projects just to help other.

Speaker 9 (09:10):
People that were either completed but now their system isn't working,
so they need somebody to service it in the company
they went with us out of business or the system's
never been up and running and we need to come
out to help them get it going and get what's
called PTO or permission to operate.

Speaker 4 (09:26):
Now that you've switched to mainly commercial, you do still
help residential customers with service and people who need help.

Speaker 7 (09:33):
Yeah, absolutely we do.

Speaker 4 (09:35):
Okay, and then as far as commercial systems, we'll get
into that. But right now, Elizabeth, she has an issue.
Let's go to Elizabeth and people. I will take your
calls immediately. I'll try not to keep you on hold.
Threeho three seven one three talk or three oh three Martino. Elizabeth,
what's going on? What's happening?

Speaker 10 (09:54):
Are you talking at me?

Speaker 5 (09:57):
Yes? I am, Elizabeth? What's going on?

Speaker 11 (10:00):
I was just calling because.

Speaker 10 (10:01):
That applying spect trail over there on They sold me
a mayteg Warterndar and I ended up double billing me
for the appliances. And when they came, those guys were
in a big hurry and they told me they have
the twenty nine dollars for the UH to take the

(10:21):
old dryer away. So they got me distracted and they
went and they called the company about you know that fee,
and they said, oh, we'll take care of it, and
then they that's when they ended up double bill billing me.
And then the guys pushed the warpering jar in while

(10:42):
I was distracted, and they said I couldn't move it,
and they wouldn't level it. And then when they finally
got them to level it, they said, if you move it,
those legs will break. So they said you can't move it,
so I called tech ay Tex said I could move it,
and then I moved it out and there was all

(11:02):
these kid marks in the middle of it.

Speaker 4 (11:07):
And so, okay, I want to ask I want to
ask a few questions. Okay, let me let me ask
you a few questions, Elizabeth, where are these? Is this
a new washer and dryer?

Speaker 10 (11:22):
Yes?

Speaker 4 (11:24):
And where did you buy it?

Speaker 10 (11:28):
I bought it at Appliance factory outlet over on Santa Fe.

Speaker 4 (11:33):
Okay, all right now, when you say when you say
you were double billed, did you get that taken care of?
Or how did they double billions?

Speaker 10 (11:44):
Well, I mean I went he had I wanted to
get some a little bit of credits, so I went
ahead and did their credit card and no, when I
called last I called there was she was still on there,
but John over there and that apply inspect it said
it was taking care of Last week. I haven't been

(12:04):
able to talk, so I can't weren't able to take
care of things, you know, as far as calling and
getting early stuff done. I called the hotline number. Nobody
ever called back in that. That was the week before
when I could barely talk in you know.

Speaker 5 (12:20):
Okay, what do you have? Do you have the flu
or something? What's going on with you?

Speaker 12 (12:25):
No?

Speaker 10 (12:25):
This is from January? And then I coughed so much
I lost my voice. I don't have the flu.

Speaker 4 (12:35):
Yeah, you need to you need to get that taken
care of. You sound you sound very hoarse right now.
So Elizabeth, right now, what do you need us to do?
Do you want us to call this place? I mean,
what what is what? Right now? Do you need help with?
Why need help to get in.

Speaker 10 (12:51):
My I mean, they're supposed to bring me a new
dry they could give me a discount if they want
or something. But they're trying to say.

Speaker 4 (12:58):
No, okay, what's wrong with the dryer. What's wrong with
the dryer that you have? Elizabeth? What's wrong with it?
What do you mean by that? Do you mean like
it's so you're talking about on the side of the dryer,
on the cat, on the on the cabinet. It's it's
like when you say skid marks, it's like damaged. Yes, hey,

(13:24):
Mark is a client's factory outlet, the same one that
years ago we kept having complaints about.

Speaker 6 (13:30):
And they calm down and sell them without warranties. It's
calmed down quite a bit. But yeah, they it's not
that they don't have warranties. They do a lot of
their own warranties. They sell some scratch indent. But when
she's saying their scratches, are you talking on the floor?
I mean, what are you talking about it?

Speaker 4 (13:49):
I think.

Speaker 10 (13:51):
It's in the middle of the between the two dry
dryer and the water.

Speaker 11 (13:55):
It's there.

Speaker 4 (13:56):
Yeah, but can by our delay is horrible today?

Speaker 5 (14:02):
Yeah? Is it on the.

Speaker 10 (14:04):
Floor, It's it's in the middle, you know, on the
side panel on the side.

Speaker 5 (14:12):
Okay, she's talking about the dryer itself.

Speaker 4 (14:15):
Do you can you take a picture of it for
us if we wanted you to, Like, can you take
your your smartphone and take a picture.

Speaker 6 (14:21):
Of it for us and also send us a copy
of the invoice?

Speaker 10 (14:27):
Yeah, I can.

Speaker 4 (14:29):
We'll help you.

Speaker 5 (14:30):
Hold on, Ax, why don't you do this for for us?

Speaker 4 (14:33):
AX, get her off the air, and I mean talk
to her off the air and ask her to get
a picture of the damage. Okay, and then also help
us to help her to text it to us or
to email it to us. Let's just do that, Okay,
I'll take care of Uh, we'll we'll we'll call them, Okay,

(14:53):
it's uh, it's bad news.

Speaker 5 (14:55):
Really.

Speaker 4 (14:56):
Uh. You know, look, people, if you this is what
I'm I'm talking about, if you need help, give us
a call at three O three seven to one three
talks seven one three A two five five or three
oh three Martino. You know, this should be very simple, right,
And I often wonder why people have problems. Why why

(15:17):
can't a company just respond We'll find out what's going
on here. But this is a clearcut example if no
one's listening to her. Sometimes all it takes is for
a company to listen to people. Nowadays, a lot of
companies don't even take phone calls anymore, or if you
do your you talk to a robot. It's very difficult.

(15:39):
It's very difficult right now. I mean, I think if
a company came out and just did normal customer service,
they would excel because people are simply that people are
not making it. This is a terrible system we have
right now. Retail sucks, Contractors suck, car dealers suck. Now
I'm not talking about every single one of them, but

(16:01):
we have such a bad state of affairs. It's like
no one cares about anything. Okay, let's move on. We'll
take your calls, will take your problems, questions and complaints.
I want to tell you about Frank Duran, the real
estate man. Now you want to talk about service. People
love Frank Duran. Whether you're buying or selling real estate.

(16:24):
Call Frank now. He's going to do a free market
analysis of your home right now for the asking. That means,
if you want to know what your house will sell for,
ask Frank. He'll do a complete analysis with no obligation. Whatsoever.
That's Frank Duran, the Realestateman dot com three h three
nine to zero sixteen twenty two. Go with a sure

(16:48):
thing Denver's best rufer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance
check up free, no obligation. Can Com Harrison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to one.

Speaker 5 (17:07):
Help.

Speaker 4 (17:08):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi, Tom Martino, your troubleshooter three all
three seven one three A two five five Uh, whatever

(17:29):
is on your mind? Give us a call Elizabeth talking
about Appliance Factory. I lay listen, folks, want one thing
I want to tell you. Whenever you deal with a company,
you usually have a different company that does the delivery
and set up. They're actually an independent company and many
times it has well, not many times. Most of the time,

(17:50):
I should say, they're not connected to the company where
you bought the stuff.

Speaker 5 (17:55):
They're two separate transactions.

Speaker 4 (17:57):
You have to really check with people on delivery and
set up how they handle it. What do you do
if there's a problem, What do you do if there's damages?
We'll get someone to look at this problem with the
appliance acts. Did you have her send us a picture?
Are you going to get that? I would love to

(18:17):
see what she's talking about as far as damages on
delivery of appliances. Here's what I was trying to get
across before we took a break.

Speaker 5 (18:28):
The state right now of retail.

Speaker 4 (18:32):
Well, probably hostsale too, but I'm just talking about the
state of business right now.

Speaker 5 (18:37):
Why is it?

Speaker 4 (18:39):
Why is it that just basic customer service has gone
out the window?

Speaker 5 (18:45):
What is it?

Speaker 4 (18:46):
What do you think people are just on a money grab?
What's going on? Just common decency and just normal stuff.
I mean, it's just amazing to me how companies do
not treat their customers the right way.

Speaker 5 (19:02):
They ignore them, they don't call them back.

Speaker 4 (19:05):
A lot of companies don't do anything with complaints. They
just hope they go away. One of the main things
I think you have. I think you have companies that
just simply they might know the trade itself, but they
don't know how to deal with people. They just don't know.

(19:28):
And this new trend that's going around where they don't
take phone calls. They want an email, or they want
you fill out a form or you try to find
you know, if you ever have a problem with ups
or something like that, and to try to just talk
to someone or to file a complaint, they give you
categories where you have to pick and check and check a.

Speaker 5 (19:50):
Drill down to your problem.

Speaker 4 (19:51):
It's almost impossible to explain a problem to people. They
think they're being more efficient and they're helping.

Speaker 5 (19:59):
They're not helping anyone. It's just terrible.

Speaker 4 (20:02):
If you've ever had a problem, ever had a problem
with a company, that's when you know what that company's
made of. Not when everything goes great, but when things
hit the fan. How do they handle things? How do
they do it? And do they communicate? I have decided

(20:23):
that if I can't get a phone number and someone
to talk to with a company, I'm going to not
do business with them. Okay, if I can't have someone
to talk to Now, I'm not talking about Google and
Amazon and that kind of stuff. I'm just not talking
about that because they're just a giant national company, but
I'm talking about local companies, contractors, especially retail customers, riches me,

(20:50):
retail businesses, contractors, car dealers, repair shops, anything like that.
I want someone I can talk to. I want to
be able to call, and I want to be able
to talk to someone. The worst thing in the world
is not being communicated with. If I took every consumer

(21:11):
problem we had at the heart of the problem, the
thing that gets consumers the most, the thing that makes
that makes that that amplifies the problem, is lack of communication.
It's the number one thing that triggers people, lack of communication.

(21:32):
And that's where you really have to be careful in
selecting a company.

Speaker 5 (21:37):
Brooke, I'm gonna ask you. I'm gonna put you on.

Speaker 4 (21:38):
The spot when people go to Alliance roof and Solar,
when you have a project, when you have a job
going on, how do you communicate? I really, you didn't
know I was going to ask this. I really want
to know. And again, I'm not trying to stroke you.
I'm not trying to make something that isn't Maybe you
don't have a system in place, maybe you do, but
how do you handle consumer queries?

Speaker 5 (22:00):
Really? How do you do it?

Speaker 4 (22:01):
Like do they simply quality I want to talk to someone,
or do you have someone designated? How do you handle
consumer inquiries? Yeah?

Speaker 9 (22:08):
Absolutely, So my business number is my cell phone.

Speaker 7 (22:13):
Business number is the company's number.

Speaker 4 (22:15):
So you actually get called right off the bat.

Speaker 9 (22:17):
YEP, I get called, I get messages. If I'm not
able to answer, let's say in four rings, then it
automatically goes over to my assistant.

Speaker 7 (22:26):
So you should always be talking to somebody.

Speaker 9 (22:29):
And then we also have an ability to schedule a
meeting with me online at anytime that you want to.
So if for some reason you have to leave a
voicemail and we don't get back to you, that's another option.

Speaker 7 (22:41):
If you do have a project with.

Speaker 9 (22:42):
Us, I make sure that my assistant is emailing you
every week with an update on your project.

Speaker 7 (22:48):
So no matter what's going on.

Speaker 9 (22:49):
Since this is a construction project, sometimes they take six
months or longer to complete, we want to make sure
that you know every.

Speaker 7 (22:56):
Week where we're at with your project.

Speaker 9 (22:59):
As as far as when things go wrong, absolutely, it's
a construction project.

Speaker 7 (23:03):
Things go right, they go wrong, and they go right
in the middle, right.

Speaker 9 (23:06):
So one of the things that we always say is
that we'll be there with you to make sure your
project is finished to the fullest the.

Speaker 7 (23:11):
Way that it needs to.

Speaker 4 (23:13):
Okay, So with commercial solar systems, Okay, first of all,
why did you make the shift from residential to commercial?

Speaker 5 (23:22):
What was the main impetus behind that?

Speaker 9 (23:24):
Yeah, so I had dug into some grant programs that
were eligible back in twenty twenty four, and between the
grants and also the additional commercial tax benefits, commercial just
seemed to give folks.

Speaker 7 (23:37):
More back, which seems it was easier.

Speaker 4 (23:40):
To get customers because you had more benefit, right, Yeah.

Speaker 7 (23:43):
The customers definitely had more benefit. And to be honest,
they're just kind of cooler projects. I mean, we're more
than huge solar fields. It's kind of a fun thing to.

Speaker 4 (23:51):
Get your name.

Speaker 5 (23:51):
Well, and I wanted to go into that.

Speaker 4 (23:53):
I want to ask you, is residential solar still being sold?
Are there tax incentives they all go away? What is
the story on residential solar? I'm confused a little on
the actual status of residential solar.

Speaker 9 (24:09):
Yeah, so residential solar is a little bit different right now.
So if you are to get a brand new system
right now, you have no access to any tax benefits directly,
not like it used to be No, no, no, Wow,
you bought a solar system from me, and we made
a leased agreement, I could recupe tax benefits as a

(24:30):
commercial entity, and then I could pass them on to
you if I wanted to.

Speaker 7 (24:35):
Okay, yes, but that's so.

Speaker 4 (24:37):
In other words, if a system is X amount of
dollars and you are the provider of that system as
a business, you can get some tax benefits from that
system even though you're reselling it.

Speaker 9 (24:50):
Yes, because then I would own the system. You'd be
leasing it from me.

Speaker 4 (24:53):
Oh contracted term okay, and during the term of that contract,
you're the commercial provider, so you get tax benefits, yes,
and then you can pass them on to me. How
by a discount or by monthly discount? How do you
do how do you do it? Do you take it
off the top?

Speaker 7 (25:11):
Yeah, so some folks do that. We don't have a
program set.

Speaker 9 (25:13):
Up that way because I have never believed in leases.

Speaker 7 (25:18):
Okay, since we do roofing.

Speaker 9 (25:20):
Most companies that did leases destroyed the roof. So I
am never told anybody to lease the system because it's
also difficult to sell that property. And there's a lot
more things that happen when you don't own it outright,
So some folks are still selling lease systems.

Speaker 4 (25:37):
So okay, So if a commercial company leases me a system,
the reason they're doing that is because they're getting tax benefits.

Speaker 9 (25:45):
Yeah, they're getting between sixty four and ninety four percent
of the system covered.

Speaker 4 (25:50):
Come on, So if a company puts in a residential
system and leases it to me, they get seventy to
ninety percent in tax benefits.

Speaker 7 (25:59):
Yeah, that's it's huge portion.

Speaker 4 (26:01):
So they would be wise to pass that on to
me part of it. Do companies? Are companies passing some
of that benefit onto the homeowner or not.

Speaker 7 (26:11):
Let's put it this way.

Speaker 9 (26:12):
If your electric bill is one hundred dollars a month,
they're probably going to give you a lease system that's
going to cost you ninety bucks a month, so you're
still saving ten dollars. Yeah, but they're really out of pocket,
maybe ten dollars, so their profit margin is massive. They're
not really in it to make sure the consumer is
getting everything that they could.

Speaker 4 (26:32):
So when a consumer gets a solar system for their house,
can they eliminate their electric bill like they used to
be able to, or does the lease payment? Do they
structure that lease payment to be just under the electric bill.

Speaker 5 (26:45):
How do they do it?

Speaker 9 (26:46):
It depends on who you're working with. Every company that
does leases does them a little bit differently. If I
were to do it, I think I would arrange it
in a way that the savings would get passed on
over a twenty year period and then whatever the differences.

Speaker 7 (27:03):
So let's say that it's a system that.

Speaker 9 (27:05):
Has seventy percent tax benefits to it. Okay, I would
set my contract up where I get thirty five percent,
you get thirty five percent, and then we adjust that
thirty five percent savings over the twenty year turn.

Speaker 7 (27:15):
Okay, right, does that?

Speaker 12 (27:17):
Yeah?

Speaker 5 (27:17):
I know what's mean.

Speaker 4 (27:18):
So people get a discount because the contractor is getting
a discount, yes, and the contractor passes it on to
the person. But right now, most of the residential systems
now our leases then because that's where the contractor gets
the most incentive.

Speaker 1 (27:34):
Yep.

Speaker 9 (27:35):
Yeah, it's not looking like the individual will get those
tax benefits back anytime soon, which is really unfortunate.

Speaker 4 (27:42):
So why would I get a system? If I have
a home, Why do I get a solar system? I
don't even save that much money, do I?

Speaker 9 (27:50):
It depends on who you would work with, But Yeah,
there's not a company that I would recommend right now
as a residential basis to get a solar.

Speaker 4 (27:57):
System from because there's not a lot of savings.

Speaker 9 (28:00):
Now, you could do a group project within HOA and
then you guys all would save money within that HOA
space significantly, and that would be a good way to
do it, because neighborhoods can create has for energy. But
other than that, if I have a house, I would
not get solar.

Speaker 5 (28:18):
Wow.

Speaker 7 (28:19):
Now, I would.

Speaker 9 (28:20):
Wait until you have a company that's willing to show
you all of the numbers saying what's my benefit and
your benefit, And once you have that and it's a
fair agreement, absolutely go for it.

Speaker 7 (28:29):
But that doesn't exist right now.

Speaker 4 (28:31):
Okay, So you're saying right now, if people are looking
for a solar system for their home, they should only
go with a company that will be completely transparent on
all of their tax benefits and share some of those
tax benefits with the homeowner, with the customer. I can't
see why anyone would do it without that.

Speaker 5 (28:48):
I mean, the whole reason.

Speaker 4 (28:50):
The whole reason to get a solar system broke is
to save money. That's the whole reason. I'm not doing
it for the environment. I want to do it to
save money. Isn't that what most people do it for?

Speaker 1 (29:00):
Yeah?

Speaker 7 (29:00):
Absolutely.

Speaker 9 (29:00):
The downfall is is that the utility companies know that
that program also went away. So like Excel, if you
look at their new time of use pricing, it's insane.
I think it's up to it's from five pm to
nine pm, and the rates that they're charging you is
at a seventeen.

Speaker 7 (29:19):
Percent increase from last year.

Speaker 9 (29:20):
Wow, So you're you don't really have a good option
for energy these days in Colorado at least.

Speaker 4 (29:27):
Okay, we're going to talk more about how you can
qualify for a commercial system. Maybe you're a regular person.
You want to know is there a way to do it?
Or what about a landlord? How do landlords do it?
What if I had a strip mall or a little
shopping center or a whatever.

Speaker 5 (29:44):
We're going to talk about that.

Speaker 4 (29:45):
But also we have Elizabeth who has that appliance. She
sends some photos and I'm going to look at them.
She sends some pics from her cell phone.

Speaker 6 (29:52):
I gotta she's got to send a receipt.

Speaker 1 (29:56):
I have it.

Speaker 4 (29:58):
Okay, so we'll get the receipt and the picks and
look at him right after this. I'm Tom Martino three
oh three seven to one three talk seven one three
A two five five And speaking of homes, Genesis tootalexteriors
dot com. They have beautiful lifetime siding. They do roofing,
they do doors and windows and basements and baths. Genesis

(30:20):
Tootalexteriors dot Com. Go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't pay a cent
until you're content. Wait time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much

(30:40):
your coverage at dozens of insurance companies find out now
three oh three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two.

Speaker 5 (30:59):
Hi, I'm Tom Martin.

Speaker 4 (31:00):
You know with brook Way from Alliance roof and Solar
with Major Mark Major. We're trying to solve your problems,
answer questions, take your complaints and on that. On the
appliance she bought, it looks like a little scratches and
dents or what she calls skid marks, their their abrasions
on the paint.

Speaker 5 (31:19):
You know, I see what she's talking about. And she said.

Speaker 4 (31:25):
They put it in there without and she wasn't able
to see it until they gave her access to it.
That's not to say the function is wrong. The dryer
and washer works. That's not what she's calling about. She's
calling about the appearance. And Mark, you said, there's a
good chance you think she might have bought it that way.

(31:45):
I just got to read see what I'm looking.

Speaker 5 (31:49):
Okay, the receipt.

Speaker 4 (31:51):
Many times when you go to appliance factory outlet, you
you are literally buying out of the box or scratching
dent models, and so he's looking at the contract to
see if that's what Elizabeth bought.

Speaker 5 (32:04):
Again.

Speaker 4 (32:05):
You know, some people don't care about scratches and dents
on appliances.

Speaker 5 (32:09):
Some people do.

Speaker 4 (32:11):
Elizabeth will get back to as soon as Mark looks
over that contract, and then we'll try to help you
sort this out real quick. Again, I got behind, so
I'm going to have to take another break. But I'm
asking Brooke about solar because she's with Alliance roof and Solar.

Speaker 5 (32:27):
And here's the problem. Okay.

Speaker 4 (32:28):
The problem is that the solar industry, bottom line, the
solar industry lives or dies by government incentives.

Speaker 5 (32:39):
Would you say that's true?

Speaker 13 (32:40):
Yeah?

Speaker 7 (32:40):
Absolutely.

Speaker 4 (32:41):
I mean so the residential solar business is going away
because of it. There are no direct incentives to the
consumer anymore, that's correct. The only incentives there are are
to the business who sells the system, right, yes, okay,
So if you sell a system, you get a benefit,
and if you don't pass that benefit onto the consumer,

(33:01):
why would you. I don't think consumers ever got solar
for any other reason than to save money, even though
they say, well, we want to, you know, do good
for the environment. The main reason people get solar is
to save money. Now we're gonna talk to you about
the good news. What is a commercial system and what
do those commercial tax credits or tax incentives look like? Okay,

(33:26):
with residential right now, it's tough. Okay, it's going to
be tough. But let's talk about commercial systems. If you
have a business, and we'll do that right after this,
go with a sure thing Denver's Best roofer, Excel roofing
dot com. You don't pay a cent until you're content.

(33:48):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 1 (34:08):
Yeah, ripped up news need so you don't have.

Speaker 2 (34:21):
Come run in just as fast as we can. Show
Shooter's gonna help.

Speaker 3 (34:26):
Come man, This is the Troubleshooter Show. No Tom Martino.

Speaker 4 (34:34):
Hello, I'm Tom Martino, along with Major Mark Major and he.
We are here talking about everything consumer things that we
encounter every single day of our life. One of the things,
renew Home Innovations does beautiful walk in showers with Italian porcelain.
They're direct porcelain importers. Listen to this. They can do

(34:54):
it in two or three days. You're all done and
you have a year to pay no interest. Great people. Well,
if you want a beautiful shower, renew home Innovations dot
com through three nine zero four two thousand now listen
to this.

Speaker 5 (35:09):
Solar basically The bottom line is.

Speaker 4 (35:12):
This, if you have a solar system on your house,
you know good, Hey you got it.

Speaker 5 (35:20):
Went under the old incentives.

Speaker 4 (35:22):
Right now there's basically no incentives, no tax credits, no
government programs. For people who have a house and want solar,
you just have to pay full retail. Now you won't
even find a company that does those because there aren't
enough of them being sold. So what are companies doing

(35:45):
now for residential solar systems. They're leasing them. They're leasing
you a system, and here's the proposition. They say, hey,
we're going to put a solar system on your home
and you will have a monthly payment for the solar
lease that will be cheaper than your Excel Energy and

(36:08):
that does work, right. Brooke brook White is from Alliance,
by the way, she doesn't do those. But Brook, with
a residential lease, if you negotiate a good enough lease
and your payment is like how much eighty bucks a month,
one hundred bucks a month, that could very well save
you money over time because electric bills keep going up

(36:30):
and up and up.

Speaker 9 (36:30):
Right, Oh yeah, absolutely, I mean Excel has a one
point nine billion dollar infrastructure that they're doing over the
next five years. So their bills are for sure going up,
you know, so.

Speaker 4 (36:41):
Really there's nothing wrong with leasing a solar system, but
you have to make sure that if you lease a system,
you're not going to end up with a lease payment
and an electric bill.

Speaker 9 (36:52):
Yeah, you need to make sure that that happens. And
you also need to carefully consider the lease agreement.

Speaker 7 (36:57):
So, realtors, what are some of the.

Speaker 4 (37:00):
Things in the lease agreement we want to look out
for if you ever.

Speaker 7 (37:03):
Plan to sell the home? How they handle that.

Speaker 9 (37:05):
You can talk to any realtor and they will tell
you ten horror stories about a solar leased system. So
if it's your going to be your forever home, absolutely,
but if you might sell in five years, I would
really look into that.

Speaker 4 (37:17):
Clause because you mean to tell me it would be
difficult to get the new buyer to take over the lease.

Speaker 9 (37:26):
The company you lease from has the right to veto
the sale of the home if they don't like who's
going to buy the home, or you are required to
buy out the lease, which is usually you know, tens
of thousands of dollars if you're selling after five years,
So your options aren't ideal, Okay, So that's really important

(37:46):
if you're putting on a lease and you're going to
sell your home, you got to figure out how is
that lease going to be treated.

Speaker 4 (37:54):
Are you going to be forced to pay off the
lease or are you going to get this seller to
buy into the lease. Again, ideally, a lease payment on
a residential system should be substantially lower than your current
electric bill, and then as time goes on and electric

(38:14):
bills go up and your lease payment stays the same,
you will get even more and more savings. That is
a good proposition if you could get a good lease.

Speaker 5 (38:26):
I mean, there's nothing wrong with it.

Speaker 4 (38:28):
Again, the reason they're doing leases now on home on
a residential systems, the reason they're going to leases is
because that's the only way for the installer, the one
selling you the system, to get a tax benefit to
pass on to you. So again, be careful if you're

(38:52):
going for residential solar, because residential solar is not what
it used to be. It used to be you get
a thirty percent tax credit. That's real money, and that
comes back to you. Right now, most of them are
being done in a lease, so you want to make
sure the lease payment is substantially lower than your electric bill.

(39:13):
Now and saying that again. I know Alliance now, Alliance
roof and Solar by the way, Allianceroofansolar dot com. You're
not doing the residential leases right now. But of the
leases you know about, are they good or bad? The
ones you know about right now.

Speaker 7 (39:31):
No, they're bad.

Speaker 9 (39:32):
I wouldn't they're bad. I would not lease with anybody
right now. Okay, while you may be saving ten or
twenty books a month, the company is making an insane
profit margin and you're not like, they're also going to
be putting you in an interesting spot. I mean, anytime
you work with a company whose ideas are profits over people,
I think you come with a disconnect. You're just talking

(39:54):
about customer service, right, and so that customer service piece
is big.

Speaker 7 (39:59):
That's why I get so many phone calls.

Speaker 4 (40:00):
Oh, so you're saying, when you lease a system, these
companies are making a ton of money with the incentive
and they're not passing them on to people.

Speaker 9 (40:10):
Not only that, but then since you're leasing the system,
they're fully irresponsible.

Speaker 7 (40:14):
From maintaining it. So they might have in their lease.

Speaker 9 (40:17):
If you tell us there's an issue, we have twelve
months to come to your house to fix it. Right,
So you really need to read into the FRVOST part
of it too, because they own the system responsible. I'm
sure it works, but they could extend that timeline to
a ridiculous amount where you're not really saving it.

Speaker 5 (40:32):
So there are some bad solar leases out there.

Speaker 9 (40:34):
Oh yeah, absolutely, I would not lease the system right now.

Speaker 4 (40:37):
Okay, you're hearing it from an expert, Glenn, you have
a question.

Speaker 5 (40:40):
Go ahead, Glenn, Welcome to the show.

Speaker 11 (40:44):
Yeah.

Speaker 12 (40:44):
I may may have tuned in a little bit too
late and Schmid have answered this, But any advice suggestions
ideas for a person purchasing a home with an existing
solar panel inspection wise, performance wise, et cetera before they
go through with the process.

Speaker 4 (41:05):
Okay, I want to ask a couple questions first, then
I'll cut the brook loose on this. How many panels
are on the home? Do not know that?

Speaker 12 (41:19):
We'll have to find that one out?

Speaker 5 (41:21):
Okay, Okay, lease or.

Speaker 1 (41:26):
Got it?

Speaker 5 (41:27):
Do they own the solar system?

Speaker 4 (41:29):
Do the sellers own the solar system on the house
or are they leasing it?

Speaker 12 (41:35):
Sellers will be paying off the solar system at closing.

Speaker 4 (41:40):
Okay, Brooke, what about that that if they pay off
the solar system at closing? He won't have any monthly
payment at all.

Speaker 5 (41:48):
It sounds like it could. It'll be a pretty good
deal for him, right Yeah.

Speaker 4 (41:53):
I mean you're not going to have to pay anything
on that solar system and you'll own it, right Glenn.

Speaker 12 (42:00):
Right, But like you know, is it performing correctly?

Speaker 4 (42:05):
Right?

Speaker 1 (42:06):
Right?

Speaker 4 (42:06):
Well? Do you guys do inspections? What is he going
to do?

Speaker 5 (42:11):
He wants to get the system checked out?

Speaker 4 (42:13):
I don't blame him, and you know, what good is
a system if you're not getting anything out of it?
So where does he go? Who provides that service?

Speaker 12 (42:20):
Yeah?

Speaker 9 (42:20):
Absolutely, so we provide that service. We've got folks that
call us all the time for that. We've got relationships
with realtors that ask us to check this out. So
essentially what happens is the guys go on site, they
give a call to whatever inverting company that still belongs to.
So there's going to be a box that's big, that's
right next to wherever the main panel is, okay, and

(42:40):
that company is responsible for recording the solar system's production.

Speaker 7 (42:45):
You call into that.

Speaker 9 (42:46):
Place, you ask for the last twelve months of production
report or the entire system's production report, and then you
compare it with how many panels are there, and then
you can see if the system's operating the way it
should be, how long the warranty is on it, all
of those details. It takes less than an hour to do.
It's pretty quick.

Speaker 4 (43:04):
And then as far as the installation are they are
the panels on correctly? Is it wired correctly? I mean
you can check all of that, Yeah, we can.

Speaker 9 (43:13):
If you want us to pull every panel off to
make sure.

Speaker 7 (43:15):
That it's crazy, that's a little bit different. Now just
check it from the ground.

Speaker 4 (43:20):
Yeah, okay, not to pull the panels off, but check
the main wiring and the main design of the system
to see that it's correct.

Speaker 12 (43:27):
Yeah.

Speaker 9 (43:28):
Absolutely, And then based on whatever inverting company it is,
we'll say, you know, this is a great one.

Speaker 7 (43:33):
They hold up to their warranties, they're good to go.

Speaker 9 (43:36):
Or even though it says it's working now, expect the
system to have issues in two or three years. Right,
because inverted companies are not equal solar edge in phase amazing.

Speaker 7 (43:46):
Some of the other ones have some work to do.

Speaker 4 (43:49):
So inverter companies they're the main one for your system.

Speaker 5 (43:53):
Go ahead, sir, what.

Speaker 12 (43:55):
Just what's an approximate cost? I'm not going to hold
you to it. But just that inspection, et cetera.

Speaker 5 (44:01):
What you just to check out the system?

Speaker 9 (44:04):
Oh yeah, absolutely, So if you want the crew to
come out for an hour to check out your system,
it's three fifty eight an hour for us to do that.

Speaker 4 (44:11):
So it's three.

Speaker 9 (44:11):
Point fifty and then we give you all the reports
and the information, and then we also show you Okay,
do you is the house in Excel territory or which.

Speaker 4 (44:20):
Utility is it with you to be Excel correct?

Speaker 9 (44:25):
Yeah, So then we would also say here's the form
you need to fill out for Excel if you do
decide to own it, so that you can roll over
those tap are the solar benefits.

Speaker 7 (44:33):
To your electric bill? I mean, we do a lot
of things with the house sale.

Speaker 5 (44:37):
They know how to do it. They're the ones to CALLUMBA.
I'll give you the number.

Speaker 4 (44:42):
It's three oh three, three oh three seven zero four
two four four nine.

Speaker 7 (44:50):
Forgive me if I don't answer right now.

Speaker 5 (44:52):
Yeah.

Speaker 4 (44:53):
Yeah, that's going right to her, So leave a message.
She will get back to Glenn. It's three oh three
seven zero four or two four four nine.

Speaker 5 (45:02):
That's a very valuable service.

Speaker 4 (45:03):
If you're buying a system, you really need to know
what you're buying. I mean, even though they're paying it
off at closing and including it in the sale, you
still want to know that it's working properly. Okay, And
that's a really good That to me is ideal. If
you can buy a home and the system is paid for,

(45:24):
there's not a lot of downside there, right, Brooke, do
you think?

Speaker 9 (45:27):
No, not at all, especially because solar also has some
esthetics that folks either like or they don't like. So
now you see exactly what it looks like on the
house too before you purchase it.

Speaker 4 (45:37):
Yeah, you get to see it and you get to
use it, and you get the benefit. I mean, you
could really really benefit from this if it's working properly,
or maybe it needs a few tweaks, but you find
out now, and if it's thrown in as part of
the sale, I think that's a great idea. We have
more coming up on the Troubleshooter Show three O three seven, one,
three eight two five five. Gravinas has the greatest election

(46:00):
of windows. That's Gravinas dot com. Go with a sure
thing Denver's best roofer Excel Roofing dot Com. You don't
pay a cent until you're content. Time for an insurance
check up free no obligation comparison call Compass Insurance paying

(46:22):
too much your coverage at dozens of insurance companies find
out now three all three seven to seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, You're a troubleshooter. Three

(46:45):
oh three seven one three eight two five five. Water
Pros the best water systems at the lowest prices. Do
you get the theme of this show? We highlight great
companies and great prices. You will never beat waterprosprices for anything,
whether you want the whole house water softening, you want
to get rid of forever chemicals, nanoplastics, whatever they can

(47:05):
do reverse osmosis drinking water at the kitchen sink for
less than anyone can do twelve hundred bucks or eleven
hundred bucks fully installed for reverse osmosis. They have a
tankless reverse osmosis too that comes out of the main faucet.

Speaker 5 (47:20):
Unbelievable systems.

Speaker 4 (47:22):
If you're thinking about water three h three eight six
two five five five four waterpros dot net. You know,
you know when you think about homes nowadays, I think
in the future, this is what I think. Every home
is going to have a water system and a solar

(47:42):
system water, just to keep water safe. And it would
cut down on what municipalities have to do because it's
almost impossible for municipalities to clean water. Truly, the water
we get is not as clean as you think. I'm serious,
it's not. I mean, the idea of safe water yah safe,

(48:05):
but it can have ill health effects. As far as
solar I've always thought eventually it will be a thing.
It really will be that. And it's whether it's climate
advocates or you know, a greenees or just plain people
who say, look, it's instead of building power plants, let's

(48:27):
attack it at the source.

Speaker 1 (48:28):
There.

Speaker 4 (48:29):
If every home put in a solar system, just a
really nice, uniform solar system, there would be no need
to build new power plants. I mean, you could have
one hell of a system and it doesn't have to
be overly complicated. But imagine if they require solar systems

(48:50):
as part of every single home rebuild, just like an
HVAC system, water system, and then a solar system. Do
you know what that would do? Because there's nothing.

Speaker 5 (49:04):
Wrong with solar.

Speaker 4 (49:06):
The only thing wrong with solar are the people that
install and sell the solar. Really, Brook, the science is there.
We have great solar science, don't we. Yeah?

Speaker 7 (49:15):
Absolutely, I mean there's nothing wrong with it.

Speaker 5 (49:18):
No, not at all.

Speaker 9 (49:18):
Boulder does require every new build to have solar in it,
and Denver now just passed the legislation to do that
as well.

Speaker 4 (49:26):
Now did Denver pass it for homes or business?

Speaker 9 (49:31):
For homes and business, it's both really required for both
for the permits.

Speaker 4 (49:35):
Well, I kind of like that. So what does it requires?
This Denver energize you're talking about.

Speaker 9 (49:41):
No, Denver Energize is to retrofit all commercial buildings.

Speaker 7 (49:45):
This is just if you're building a new building.

Speaker 4 (49:48):
Okay, So if you're building a new building, do they
say what size you need?

Speaker 9 (49:52):
You have to offset a certain amount of what they
think your usage is going to be.

Speaker 4 (49:55):
Okay, yeah, no fooling. So right now, if you get
permit for a new build in Denver, it's got to
include solar.

Speaker 5 (50:03):
Yep, are you doing any of those new builds?

Speaker 7 (50:07):
We are not.

Speaker 9 (50:08):
Nope, we're doing a lot more on the commercial side.
So what Denver Energize and solar fields and stuff. At
a bigger level, we're.

Speaker 4 (50:14):
Not explaining what Denver explain. What Denver Energized is. What
is it?

Speaker 1 (50:18):
Yeah?

Speaker 9 (50:18):
Absolutely so in Mayor Hancock when he was in power,
pushed through Denver Energize and it makes commercial buildings that
are over forty five hundred square feet retrofit they're building.

Speaker 4 (50:33):
So everyone with a building over forty five hundred feet
they have to.

Speaker 7 (50:39):
Retrofit or they get penalized.

Speaker 5 (50:42):
Well yeah, okay, so they have to. They have to.

Speaker 4 (50:44):
I mean, being penalized will put them out of business.
I mean, so if you have a commercial building, whether
it's a warehouse, a factory, a store, what about a
retail store, they all have to have they all have
to offset with solar.

Speaker 7 (50:57):
Yeah, even the government buildings themselves have no.

Speaker 4 (51:00):
So you mean to tell me we're going through a
massive renovation right now of energy infrastructure. Yes, I didn't
even know that. So if you own a building in Denver,
there's no if sensor bus. If it's a certain size,
you have to retrofit it.

Speaker 7 (51:18):
Yep, you have to.

Speaker 9 (51:19):
There's eight different parts of it and solar's one of
those eight parts, but that has to be included, and
then the total of the changes on those eight parts
have to exceed a certain amount, otherwise you face certain penalties.

Speaker 4 (51:30):
Okay, so one would be a solar system. You have
to have a solar system. What are some of the
other requirements.

Speaker 7 (51:36):
You have to look at the insulation of the building.

Speaker 9 (51:38):
You need to put your lights on timer so that
if nobody's in the room, the light shut off automatically.
You need to look at the roof, make sure that
if it's a flat roof, that it is reflecting sunlight
so that it's white or considered a green roof, so
that it's eliminating some of that absorption into the building,
which would then reduce your ace means. So it just

(52:01):
depends on what your building's doing too. So if you're
involved in manufacturing, you have different roles and requirements than
if you're a retail space.

Speaker 4 (52:09):
Okay, but okay, let's say I own a building. I'm
in Denver.

Speaker 5 (52:12):
This is huge news.

Speaker 4 (52:13):
I mean, I don't think do a lot of people
know about this Denver entergation.

Speaker 7 (52:17):
Oh yeah, it's been going on since twenty nineteen.

Speaker 5 (52:19):
Yeah, but to a lot of people.

Speaker 4 (52:20):
Are a lot of people taking action or are they
waiting until the last minute.

Speaker 7 (52:24):
No, they're definitely waiting til the last minute.

Speaker 9 (52:25):
There's a lawsuit in place to get rid of the
Denver Energize and the penalties. We're supposed to start last
year and they've now been pushed to start this year
instead because of the pushback the communities.

Speaker 7 (52:36):
Given on these.

Speaker 4 (52:36):
Okay, So if I own a building, is it forty
five hundred.

Speaker 5 (52:39):
Square feet or bigger?

Speaker 4 (52:40):
Yep?

Speaker 7 (52:41):
Forty five oh one?

Speaker 4 (52:42):
Okay, So I have a building over forty five hundred
square feet, I have to do retrofitting in eight different
areas of energy savings and it can cost me how much?

Speaker 5 (52:53):
For God's sakes?

Speaker 4 (52:53):
I mean, we're talking about a lot of what's the minimum?
What would be the minimum if I had a forty
forty five hundred square foot building? What's the minimum we're
talking about solar and all the other stuff.

Speaker 5 (53:04):
What's that all going to come to?

Speaker 7 (53:05):
It kind of depends on what you're looking for.

Speaker 9 (53:07):
So, because they total up all eight of those categories,
you could exceed the levels in one of the categories
and offset not doing anything in another.

Speaker 4 (53:16):
Okay, but but still there's a minimum amount you're going
to have to spend. I'm thinking thousands of dollars. Yeah.

Speaker 7 (53:23):
Absolutely. Let me break it down the way I'm talking.
I apologize you.

Speaker 9 (53:27):
If you upgrade your HVAC system and let's say it's
one hundred thousand dollars, there's limited tax benefits to that.
But if you say, take that same one hundred thousand
dollars and put in a solar system, your out of
pocket on that is.

Speaker 7 (53:40):
Thirty six thousand instead of one hundred thousand. Okay, So
that's what I mean.

Speaker 9 (53:45):
Where you're asking for a cost, it depends on what
you're going to put the motion into.

Speaker 4 (53:49):
So there will be some tax benefits for these companies
doing it.

Speaker 7 (53:52):
Absolutely.

Speaker 9 (53:53):
If you do the solar part and then anything that's
electric that you upgrade in the buildings you can tie
into the solar tax benefits as well.

Speaker 4 (54:00):
Okay, So there will be some benefits, but no matter what,
it will be a cost to people. Yes, Okay, that's
to me incredible. What's the deadline?

Speaker 9 (54:11):
So they're supposed to the deadlines shifted because of the
process the community. Yes, but as of right now, if
you don't have a project in place, that's been submitted.

Speaker 7 (54:21):
You're in trouble.

Speaker 5 (54:23):
Are you getting called on some of these?

Speaker 4 (54:25):
Oh? Yeah, absolutely, so you're doing some of them. Oh yeah,
you go in so they retrofit of building. And that's
every building. Are we talking to churches too?

Speaker 9 (54:35):
I have not seen churches on the website. You can
go on to Denver Energize this website and see all
the buildings that have to comply with this. You'll see
them on little dots on the map. I haven't seen
any churches, but I have seen like Denver rec centers
and other government buildings that are required to adhere to
this as well.

Speaker 4 (54:55):
It's called Denver Energize. People. And if you own a building,
or I'm going to say this, if you rent in
a building over forty five hundred feet, the landlord, don't
tell me they're not going to raise rent. They're going
to have to raise rent to offset some of these expenses.

Speaker 1 (55:13):
Yeah, they might.

Speaker 9 (55:13):
I think something else to consider though, is if you
put one hundred that example, into solar, If you put
one hundred thousand of solar in in your out of
pocket as the landlord is thirty six thousand, yeah, and
you space it over the thirty years, that the system's
going to last. You can actually give a discount to
your tenants and become the new power company exactly, So

(55:34):
everybody can save money. You just have to do it
in a way that makes sense.

Speaker 4 (55:38):
So there are ways that can help the landlord actually
make money with this.

Speaker 9 (55:43):
Yeah, absolutely, but you need to be talking to the
right professionals to do it.

Speaker 4 (55:48):
Okay, we're going to talk about an Amtrak update. By
the way, Amtrak, Yes, the train. Pity chopper's been working
on that and more on the solar systems and I
didn't really but yeah, the government is getting involved and
they're saying we need more solar and they're making it.

Speaker 5 (56:06):
They're mandating it. And you say, Boulder also is doing it.

Speaker 9 (56:10):
Right, Boulder's been doing it for twenty plus years now.

Speaker 7 (56:13):
Denver has started.

Speaker 9 (56:14):
And then the state of Colorado is requiring all utility
companies to be one hundred percent renewable by twenty fifty.
So whether that's renewable, is wind or solar or guthere.

Speaker 4 (56:24):
You mean, a power company has to be one hundred
percent renewable by twenty one, twenty fifty, by twenty fifty, and.

Speaker 7 (56:32):
Their penalty start in twenty thirty all right, we have.

Speaker 4 (56:35):
More right after this. This is incredible stuff. Three O
three seven one three eight two five five. Be a
landlord without the conventional hassle. Use Vestera. They help you
buy a home, they help you manage it, they help
you with every day, and then they help you sell
it all to make profit. Be a landlord. Let them

(56:57):
help you every step of the way. Go to this
website to find out more My Biggest Return dot com.
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.

Speaker 1 (57:15):
Wait on top of it.

Speaker 4 (57:17):
Time for an insurance check up free no obligation comparison
call Compass Insurance. Paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one.

Speaker 5 (57:27):
Help.

Speaker 4 (57:27):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two.

Speaker 7 (57:42):
Have you seen the LA Mayor Debates?

Speaker 4 (57:44):
Hey Tom Martine here, Welcome to the show. Three all
three seven one three talk seven one three eight two
five to five. Jack, you have a comment on solar.
Go ahead, Jack, what's going on?

Speaker 8 (57:56):
Yeah, list, thank you. As I'm driving talking about the
government stickating to you that you have to have solar
and you have to do this, you have to have yeah, okay.
The biggest, the big umbrella argument that you can't get
passed and you never never will get passed. The government
cannot dictate to you what you have to buy or
what you can't buy. The government, and that's under the
constitutional amendments that says to the United the government cannot

(58:19):
interfere with private contracts between two parties unless it's illegal.

Speaker 4 (58:24):
Well wait a second, Jack, Well well wait.

Speaker 8 (58:26):
Wait, wait, I have to put on a building on building.
You're not doing it.

Speaker 4 (58:35):
Well, they are doing it, yeah, but.

Speaker 8 (58:38):
It's not it's not okay, they don't have standing for
an argument like that. The Constitution does not allow the
government to interfere with contracts between two parties unless it's illegal.

Speaker 14 (58:50):
So personally, man, okay, but what about and.

Speaker 8 (58:52):
Get a law that says.

Speaker 4 (58:53):
Jack, what about building codes? What about building codes? They
impose building codes that interferes between the contractor and the customer.
What about you know, saying you have to do.

Speaker 8 (59:06):
The way that's dealt with is you have a building
code in an area that's local, Well, then you want
to build a building to your design, not the not
the code design. You go to a different it's called
exercising your ballot by foot. You go to a county
that doesn't have that code, and that's like maybe Wyoming,
and then you build it there. That's okay, that's okay.

Speaker 4 (59:27):
But to have a.

Speaker 8 (59:28):
Government say everybody has to have so much solar on
every building they build Mason wide, that's not constitutionally allowable,
allowablem So.

Speaker 4 (59:39):
You're saying, you're saying, if it's challenged, it's going to
go down with the with the Supreme Court.

Speaker 8 (59:46):
Well it already, I mean about ten years ago when
they said everybody by this certain healthcare thing and they said,
the government cannot tell you what you have to buy.
It's already been rolled on the President's there.

Speaker 4 (59:59):
You know, I never looked at it as a constitutional issue.

Speaker 6 (01:00:03):
But that's why Obamacare finally got overturned. They couldn't force
you to buy health insurance.

Speaker 8 (01:00:10):
Exactly what this call is about. You got it, Thank you.

Speaker 4 (01:00:16):
You're all right, Jack, Thanks, So, uh, here's the deal here.

Speaker 6 (01:00:22):
I always drove men crazy Here's what drove me crazy
about solar. I mean, forget about all the leftists and
the crap like, uh, you know, you have to have
it for it's better for the environment. That's so arguable.
I don't even know what to say. I mean, I
don't know how it's better. These panels are next to
impossible to get rid of. It's like batteries for cars.

(01:00:43):
I mean, they're basically just poison. Now throw all that out.
But to make somebody, to make somebody buy something.

Speaker 4 (01:00:53):
Is absolutely crazy, like that guy said.

Speaker 6 (01:00:56):
And then for the government to step into an industry,
why don't they step into oil and say, hey, we're
going to subsidize Exon. What's wrong with that? Might as
well subsidize Chevron then gas prices will go down.

Speaker 4 (01:01:09):
What's wrong with doing that?

Speaker 6 (01:01:10):
Or subsidize Walmart so Walmart becomes bigger. You get the idea,
How do you take one industry or one company and
give them my money if I don't want anything to
do with them.

Speaker 5 (01:01:25):
I you know, I'm not arguing with you.

Speaker 4 (01:01:27):
I don't know about what do you think Mark about
his argument and saying you can't tell someone they have
to put solar on a building.

Speaker 6 (01:01:36):
Well, He's right when it comes to the Supreme Court,
Obamacare's the best example. The problem is it took ten
years to basically overturn. It should have never been put
in there. You can't say you have to buy something.
I mean, how crazy is that you have to buy healthcare? Well,
maybe if I'm eighteen, I don't want to buy healthcare.

(01:01:59):
Maybe I don't even think I'm gonna die. Ever, so
what the hell am I spending my twenty bucks an
hour on healthcare? It's absolutely insane. You can't you shouldn't
be able to make people buy thing. The only problem
with Jack and what he said is the problem with
our government is it can take eight to ten years,
like it did with Obamacare, in order for the Supreme

(01:02:20):
Court to finally turn it around.

Speaker 4 (01:02:25):
You know, Brooke said, some businesses are already suing, but
they're not obviously it would have to go up the line.
But they're suing against this, aren't they right now? Brook?

Speaker 9 (01:02:36):
Yeah, there's a lawsuit for the Denver Energized Program.

Speaker 5 (01:02:39):
Against it, saying you can't tell us what's in it.

Speaker 6 (01:02:41):
I'm not listen, listen, I'm not antisolar.

Speaker 4 (01:02:44):
Don't get me wrong.

Speaker 6 (01:02:45):
If I had a cabin somewhere or Honestly, there's.

Speaker 4 (01:02:49):
A lot of reasons I would use solar.

Speaker 6 (01:02:51):
I use solar right up my house for my R
low cameras, and it's incredible. There's a little tiny panel,
no bigger than your average sized book that keep that
thing at one hundred percent.

Speaker 4 (01:03:01):
All the time.

Speaker 6 (01:03:02):
Solar is absolutely magnificent. I just don't think people that
live in a condo and can't even access solar if
they wanted to, should have to use their tax money
to have people get brakes on buying solar.

Speaker 4 (01:03:18):
I'm glad what Trump did with it. I understand what
you're saying. Yeah, I agree. I don't like being forced
to do anything. Now, James, this this is a new call, right,
James has a question? Is this new?

Speaker 1 (01:03:33):
Ax?

Speaker 5 (01:03:34):
Yeah, it's okay, James, go ahead, James, Okay.

Speaker 15 (01:03:39):
We bought a new home from Lenar about five years
ago and a solar system was included with the home.
In the meantime, Lennar has sold off that solar system
to like three different other companies. And in the meantime
my name has been dropped from the contract and someone

(01:04:00):
else's name is on the contract. But to keep and
I stopped payment on the you know, the monthly payment
on it. I said, I'm not paying anymore until I
get my name on there, because I'm not paying for
somebody else's you know name. So I'm wondering, Wait, is.

Speaker 4 (01:04:17):
This a solar system on your house?

Speaker 15 (01:04:20):
It is?

Speaker 4 (01:04:21):
Yes, And how did it get someone else's name on it?

Speaker 15 (01:04:27):
Well, that's a good question because we you know, the
paperwork has been shuffled so many times. Lenard, like I said,
owned the solar system to begin with, then they sold
it to another company, and then that company sold it
to another company. So in the meantime, somewhere along the line,
my name goes crashed and put somewhere else.

Speaker 5 (01:04:50):
So that's weird anyway.

Speaker 4 (01:04:52):
Right now though it's on your home producing electricity right now,
apparently yes. And are you paying an Excel bill or
are you paying any kind of utility bill?

Speaker 15 (01:05:07):
No, I'm paying an Excel bill to strictly Excel, I understand.

Speaker 4 (01:05:12):
But is the solar system offsetting that bill? Is your
bill cheaper than it normally would be?

Speaker 15 (01:05:19):
No? Not really, I think it's it's about the same.
I think actually it's gone up To be honest with.

Speaker 4 (01:05:26):
Well, I don't understand. Did you inherited this system when
you bought the house.

Speaker 15 (01:05:32):
I did, Yes, was it?

Speaker 4 (01:05:35):
Did you buy it from Lenar or did you buy
it from an individual? No?

Speaker 15 (01:05:40):
I when I bought the house, I bought it from Lenar,
and Lenar owned a solar company that included the a
solar system with the house.

Speaker 5 (01:05:51):
Okay, Okay, got it, got it?

Speaker 4 (01:05:53):
Got it with Lenar?

Speaker 15 (01:05:54):
Yeah?

Speaker 4 (01:05:55):
But why Brooke, why wouldn't that solar system be reducing
as electric bill?

Speaker 7 (01:06:02):
Based on what's going on?

Speaker 9 (01:06:03):
There could be a couple of things happening, but it
sounds like it might be a leased system.

Speaker 7 (01:06:07):
So his name should still be on the lease.

Speaker 9 (01:06:08):
But if somebody else owns it and he's not making payments,
then they can call the utility directly to have them
credit them instead of his bill.

Speaker 4 (01:06:18):
Okay.

Speaker 9 (01:06:19):
I'd have to like look into this specific situation further
to give you an analysis, but that's one option.

Speaker 4 (01:06:24):
How long have you been in the home, James, oh,
five to six years? How long did you How long
have you been paying or not? How long have you
not been paying the solar lease?

Speaker 15 (01:06:38):
About two years.

Speaker 5 (01:06:41):
And they haven't said anything to you.

Speaker 15 (01:06:44):
One They call every now and then and they want
to payment on the bill, but I tell him, you know,
my name is not on the contract. There's someone else's
name on the contract, so I'm not paying.

Speaker 4 (01:06:56):
Whose name is on the contract? Is it a random person?
Is it a neighbor whose name is on it?

Speaker 15 (01:07:03):
It's a random person. And I have no idea?

Speaker 12 (01:07:06):
What?

Speaker 5 (01:07:08):
Yeah, I just have no This sounds crazy.

Speaker 15 (01:07:11):
My question. My question would be, do you have any
insight or anything that you could tell me in reference
on what to do to try to get to the
bottom of this.

Speaker 8 (01:07:24):
Yeah.

Speaker 9 (01:07:24):
Absolutely, I would contact the inverting company.

Speaker 7 (01:07:27):
So that box on the side.

Speaker 9 (01:07:30):
Of your house that's going to be before your main panel,
I would call them and get all the details because
they're going to know exactly who owns it right now,
how long the warranty is good for, on all of
those other things, and then you can negotiate with the
inverting company to work on your behalf to get this
straightened out.

Speaker 4 (01:07:48):
It's the inverting company that does the straight that keeps
track of all.

Speaker 9 (01:07:52):
These yeah, because they need to know who can work
on the system to maintain the warranties. So like en
Phase only A allows en Face certified installers to work
on their systems to maintain their warranties, so they keep
track of who owns what.

Speaker 4 (01:08:07):
For that sake, you would think also, James, I got
to take this break, but I have an idea coming
right back, and I hang on go with a sure
thing Denver's Best roofer Excel Roofing dot com. You don't
pay a cent until you're content.

Speaker 1 (01:08:23):
Wait on top of it.

Speaker 4 (01:08:25):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 1 (01:08:51):
Rip of what news need advice? Who you don't have
camunches as.

Speaker 2 (01:09:02):
Shooter's gonna help come.

Speaker 3 (01:09:06):
This is the Troubleshooter Show. No Tom Martino, Hello.

Speaker 4 (01:09:12):
Tom Martino here, Welcome to this show. Major Mark Major
at his remote studio and we are solving problems, answering questions,
taking complaints. We have Brook White with us from Alliance
roof and Solar. They do solar and there's still a
lot of activity in the solar business, most of it
in commercial trying to you know, eliminate electric bills as

(01:09:36):
much as possible. And and there are a lot of
incentives federally for commercial systems we can get into. We're
also told that there are ordinances in Denver that will
make building.

Speaker 5 (01:09:52):
Owners have to put on solar.

Speaker 4 (01:09:55):
Systems and other green initiatives or innerergy saving initiatives over
the next few years or.

Speaker 5 (01:10:03):
They're going to be fined.

Speaker 4 (01:10:05):
Part of that is being fought in courts. One gentleman
called and said, you can't tell me I have to
buy a solar system for my building, or you can't
tell me what I have to do to my own
private property. And he said it wouldn't pass the Supreme
Court muster because it is unconstitutional. Again, there are some

(01:10:26):
people fighting it, but the bottom line is if you
own a building, a commercial building in Denver, this Denver Energize,
along with the green Building ordinances, will have a big,
big impact on you, a big impact. Now, we talked

(01:10:47):
about how to minimize that impact through incentives and reselling
power back to the end user, and we can talk
about that coming up.

Speaker 5 (01:10:56):
But I want to.

Speaker 4 (01:10:57):
We left off with James that I wanted to talk
to James. James bought a len Our home and it
came with a solar system. What I guess we're all
puzzled as to how you bought a Lennar home with
a solar system that is in someone else's name. Was
it ever in your name?

Speaker 5 (01:11:17):
James?

Speaker 15 (01:11:18):
Yes, okay, I bought the house from Lennar and the
all the documentation for the solar system within my name. Okay.
In the meantime, Lenar sold that contract and their solar
system to another company, and then that company sold it
to another company. So somewhere along in between, my name

(01:11:43):
got off and somebody else's name got on.

Speaker 4 (01:11:46):
And I'm sure does this make sense to you at
all as to what he's saying?

Speaker 5 (01:11:50):
What does it mean?

Speaker 4 (01:11:51):
What does he mean that Lenar sold the contract It
was a lease to him, and they sold the lease.

Speaker 7 (01:11:56):
Right, Yeah, exactly, so somebody else has taken over the lease.
It is the same as why people buy and like
banks buy and sell mortgages. It's kind of the same principle.

Speaker 4 (01:12:05):
So your your lease was basically sold a couple times.
But even though your lease has sold a couple times.
Why would your name be taken off it.

Speaker 16 (01:12:15):
That?

Speaker 15 (01:12:16):
I don't know, and nobody can tell me that. I'm
just guessing it's a mix up with a paperwork. Somebody
screwed up along the line, and you know they just
didn't do their job officially.

Speaker 4 (01:12:28):
Yeah, are they paying? Are they bugging you to pay?
Are they bugging you to pay this thing? Oh?

Speaker 15 (01:12:34):
Yeah, absolutely? And I have told, okay, several people they call,
I am not going to pay anything until I get
my name back on the contract again.

Speaker 4 (01:12:47):
And what do they say about that?

Speaker 15 (01:12:50):
Well, they say they'll try to work it out, but
nobody ever gets back to me. But yet they keep calling.

Speaker 5 (01:12:56):
Okay, okay.

Speaker 4 (01:13:00):
And so you're not paying that bill, but you are
paying an Excel bill?

Speaker 15 (01:13:05):
Oh sure, yeah, I'd say that every month.

Speaker 4 (01:13:09):
Does that Excel bill look low to you because you're
being subsidized by solar?

Speaker 15 (01:13:15):
Not really, I mean it looks like it's just in
line with what it's always been.

Speaker 4 (01:13:23):
In line with what you've always had a solar system.
In other words, I'm trying to figure out if that
solar system is actually producing. So here's what Brookes said.
She says that the inverter company and on all systems.
The inverter company is the one that keeps the records
right on every system. They have an inverter on every system.

(01:13:45):
So you contact the inverter company, is it and then
when you give them a serial number or something, they.

Speaker 9 (01:13:52):
Can ask for a serial number. They can also find
it by your address.

Speaker 7 (01:13:56):
It just depends.

Speaker 4 (01:13:57):
So these companies, inverter companies, why do they keep track?
Why are they tasked with keeping track of all the
solar systems?

Speaker 9 (01:14:05):
Because the inverting company takes the solar power and converts
it so that your house can use it, and that
production value has to be monitored for them to connect
to the utility.

Speaker 7 (01:14:15):
It's a requirement.

Speaker 4 (01:14:17):
And the inverter company, in order to sell inverters, has
to do this.

Speaker 9 (01:14:21):
Yeah, okay, they don't do it, oh the goodness of
their heart.

Speaker 4 (01:14:24):
Right, So the inverter is the main heart of the system.

Speaker 7 (01:14:29):
It's definitely a big component. I would say it's probably
half okay.

Speaker 4 (01:14:33):
Now, the inverter is located where if he wants to
get the name of the inverter company, it's next to
his power his main power box.

Speaker 9 (01:14:43):
Yeah, it's going to be right between the solar panels
and wherever his main panel is or wherever they decided
to connect into, so it could be a subpanel. It's
just kind of in that electrical line. So if he
follows the solar panel and follows the wiring or the piping,
he'll find the inverter next.

Speaker 5 (01:15:01):
And the inverter.

Speaker 4 (01:15:04):
Is the one that takes the solar and then and
then inverts it to work with your home electricity. Now
you have to get the name of that company, call
them up, give them your address and say I need
the stats on this. I need to know who owns
it and and the lowdown on this. They'll keep it.
They even keep track of who owns the lease at

(01:15:25):
the time.

Speaker 7 (01:15:25):
They will and then they'll accept.

Speaker 9 (01:15:28):
So if James takes a picture of his house and
then the serial number with the inverter in it so
they can.

Speaker 7 (01:15:35):
Verify it's his house, they'll put his name back on
the system details as well.

Speaker 5 (01:15:39):
How does his name get dropped off?

Speaker 9 (01:15:41):
It's like he said, an admin error, somebody didn't do
their job appropriately, and it's.

Speaker 4 (01:15:46):
Probably a great you've seen this happen before.

Speaker 7 (01:15:48):
Oh yeah, I've seen everything in solar.

Speaker 4 (01:15:51):
So James, what's crazy is is they want money, But
you would think they would fix it if they want
the money. How much would that payment be about?

Speaker 15 (01:16:04):
You know, I have no idea, to be honest with it,
I really don't, but I have told them every time
they've called, Hey, whatever the bill is, whatever the back
bill is, I'll send you a check for it, as
long as I have proof that my name is on
the contract. And initially, you know, my wife used to
take care of all the bills. They wouldn't even talk
to her, you know, in order to.

Speaker 4 (01:16:25):
Pay the bill.

Speaker 15 (01:16:26):
They said that they could only talk to me because
my name was on the contract.

Speaker 7 (01:16:32):
So I would if.

Speaker 9 (01:16:34):
It's okay, so I would add one go ahead, I
would add one.

Speaker 7 (01:16:37):
Caveat to that.

Speaker 9 (01:16:38):
Before you pay them, James, I would make sure that
that system's producing. So I would look on the second
page of your Excel bill and I would make sure
that if it's not producing, that they get it up
and running before you give them any money.

Speaker 15 (01:16:52):
Okay, well that sounds excellent. Yeah, okay.

Speaker 4 (01:16:55):
You know what bothers me about this though. The thing
that bothers me is he said he's paying a regular
electric bill and then he's going to add to it
an inverter bill or a solar bill. The leasing payment.
So you know, what good is the solar system doing him.
He's paying a regular solar bill, I mean a regular
electric bill.

Speaker 9 (01:17:17):
I mean, yeah, exactly, it's not doing a mini good
if the solar's not producing. So before it gives them
any money, say okay, well you guys need to make
it running.

Speaker 4 (01:17:24):
Do our lease's contingent upon the system generating power?

Speaker 7 (01:17:30):
It depends on how the lease was written.

Speaker 4 (01:17:34):
Okay, yeah, I mean most likely. I mean most leases
are written to benefit you. Otherwise, why would you get
a solar system, right? I mean doesn't that doesn't that
sound logical to you that it would be you know
that you would get the right you know, you'd get
the right benefit before you.

Speaker 5 (01:17:53):
Even sign up for it.

Speaker 9 (01:17:55):
I think my contracts are the only contract in the
solar industry that I've seen that has a production guarantee
in them for the consumers.

Speaker 4 (01:18:03):
There are actually solar leases that this guy could have
signed that just literally do not guarantee anything.

Speaker 9 (01:18:11):
It could have Yeah, absolutely, because the builders are still
getting their tax credits by adding it to the builds.
They're still doing, you know, their ends, looking out for you,
And if the contract doesn't say that, they have to
uphold what they're selling. Some companies don't do that. You
know that more than anybody.

Speaker 4 (01:18:27):
Wow.

Speaker 5 (01:18:28):
Yeah.

Speaker 4 (01:18:28):
Well what's amazing to me though, is how do they
sell a solar system that offers no benefit to people?
And why do people sign for them when? What was
the come on? When you bought your home? Were you
told you had to take the solar system?

Speaker 15 (01:18:44):
James, Well, that's the only way they sell the houses.
I mean, the whole conflict has solar all over. So
the only way they would sell you the house is
if the solar system came with the house.

Speaker 4 (01:18:59):
On his election for bill with excel, would it show
any offsets?

Speaker 1 (01:19:02):
He had?

Speaker 4 (01:19:03):
Yeah?

Speaker 7 (01:19:03):
On the second page.

Speaker 5 (01:19:05):
Do you ever look at your electric bill?

Speaker 4 (01:19:07):
Does it show any offset for that solar system?

Speaker 12 (01:19:11):
You know?

Speaker 15 (01:19:11):
I don't, and I but I will when I get
home today, I'll tell you that.

Speaker 5 (01:19:16):
Let us know, will you?

Speaker 4 (01:19:18):
And then meanwhile, check with the inverter and let us
know if you if you need more help, give us
a call back. Three oh three, seven to one three
talk seven to one three, Thank you eight two five
five Apple air for heating and air Apple that's with
an A Apple air an E. At the end, I've

(01:19:40):
known Todd Terry and his family from the time they
started this company.

Speaker 5 (01:19:45):
Let me tell you something about them.

Speaker 4 (01:19:47):
They are a wonderful company for value for price, for
standing behind their warranties for everything you need for your
HVAC system, air conditioning, heating, commercial HVAC, indoor air quality.
They're Dacon Partners by the way, with the best warranties
in the business. Twelve years parts in labor, by the way,

(01:20:09):
six year full replacement if things go wrong in the
first six years. They do also mini splits. They do
emergency repairs, heat pumps. They'll do a performance test on
your entire house. Todd is dedicated with his two sons
and his wife and family. They're dedicated to providing the
best services at the best prices.

Speaker 5 (01:20:29):
You don't say it any better than that.

Speaker 4 (01:20:32):
Still family owned and operated since eighty eight. Appleair. That's
with an Eappleair dot Com three O three seven three
three twenty eight thirteen. Go with a sure thing Denver's
Best roofer Excel Roofing dot Com. You don't pay a

(01:20:52):
cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass insurance paying too much
your coverage at dozens of insurance companies. Find out now
three all three seven seven to one.

Speaker 15 (01:21:07):
Help.

Speaker 4 (01:21:08):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino here and I welcome
you to the show. Thank you for being here. Listen,

(01:21:28):
Deputy Chopper has an update on am track. This is
this is a crazy thing and track. They sell this
tour all inclusive with meals and everything, and they contacted
us because they were on this train and everything was

(01:21:50):
supposed to be included, and they paid like four thousand dollars.
It was a sleeper car and it was supposed to
be first class, but dot car was removed from the
train for mechanical or technical reasons, and so they had
to go without the included meals. Amtrak at first said,

(01:22:13):
here's a courtesy discount.

Speaker 5 (01:22:15):
Now listen to this.

Speaker 4 (01:22:17):
They lost out on all their meals and or most
of their meals, and Amtrak offered a courtesy discount of
forty five dollars.

Speaker 5 (01:22:29):
Is that right, Chopper?

Speaker 13 (01:22:32):
Yes, Tom, forty five dollars is what they first offered
to them.

Speaker 4 (01:22:37):
Yeah, so, anyway, do you have anything since anything happened?

Speaker 13 (01:22:41):
Well, yeah, after the show yesterday, I got word from
the daughter of the older lady whose distrip was her
bucket list, and it's actually good. I had contacted their
media relations and told them that no one got that
these people in the ten day time period that they

(01:23:03):
were supposed to and what could be done. Well, they
changed it from forty five dollars to one thousand dollars
and they're, oh.

Speaker 4 (01:23:15):
Wow, that's pretty cool. Are they happy?

Speaker 13 (01:23:20):
Yes, they're much happier than forty five. I actually thought
four hundred was going to be, you know, happiness. But
the only if there's a bad side is they're going
to give them seven hundred cash back to their I
guess their credit cards, and they're giving them three hundred
dollars travel voucher. I'm still going to reach out again

(01:23:42):
to the media and say, hey, this lady's eighty nine.
I don't think she's going to be using you know,
amtrack again. Can can we get a little bit more?
But I think one thousand dollars was a decent offer
by amcrack, and they did accept it. So I don't
hope they'll change it on that last three hundred.

Speaker 4 (01:24:04):
Yeah, but at least we got them up from forty
five dollars.

Speaker 5 (01:24:07):
For goodness sakes, that's crazy.

Speaker 13 (01:24:09):
That correct.

Speaker 5 (01:24:10):
I am so happy you took this on.

Speaker 4 (01:24:12):
Thank you very much, and we got to get the
dinger out for this one. I appreciate that Chopper for
the follow up. Man, Seriously, people, this is again another
another instance of people being ignored. I mean, come on,
you buy a four thousand dollars plan train excursion, four

(01:24:33):
thousand including meals, and when the dining car went out,
they offered them forty five dollars. Gosh, and that was
only because we got involved. And then Chopper hounded him
some more got them up to four grand excuse me,
two one thousand dollars, which is better than nothing. Right,
thank you, Chopper. We got more coming up. Let's talk

(01:24:54):
to Corey. Corey, what's happening with you? Welcome to the show, Corey.

Speaker 14 (01:25:00):
Hey Tom, I'm being ignored too. By stated to Colorado Unemployment.

Speaker 5 (01:25:06):
I've been unemployment. What happened?

Speaker 14 (01:25:09):
I've been working in them for thirty years and I
got fired from a job. I didn't know what I
was doing, but they didn't train me correctly, so when
I went to follow unemployment.

Speaker 4 (01:25:20):
Okay, so you're calling it like a hostile work environment.
You quit because you had to because it was terrible
or why why did you lose? Did you quit or
did they fire you?

Speaker 5 (01:25:37):
Are you there?

Speaker 12 (01:25:39):
Oh?

Speaker 14 (01:25:39):
Yeah, they fired me for okay's issues.

Speaker 4 (01:25:46):
And you're saying, what that it wasn't your fault or what?

Speaker 14 (01:25:52):
No, it was my fault. But was my fault because
they didn't train me correctly, which is fine, Okay, God,
we on to the next thing. My thing is I'm
having a problem with my unemployment.

Speaker 4 (01:26:05):
Okay, were you eligible for unemployment? Did they say you were?

Speaker 8 (01:26:12):
They say anything?

Speaker 14 (01:26:13):
They didn't say you the way?

Speaker 4 (01:26:16):
Okay, So let's get this straight. Then when no? No?
I mean I'm curious, That's what I'm trying to find out,
because when you're fired for cause, many times you don't
get unemployment. So when when were you fired? How long
ago were you fired?

Speaker 5 (01:26:30):
Corey? What was the give me a rough date. You
were fired.

Speaker 14 (01:26:37):
Around March thirty first.

Speaker 4 (01:26:40):
Of this year, just recently, just a few days ago,
and and what kind of job was it? A? Right, guys,
did we have a bad hook up here? Or what
on the phone?

Speaker 1 (01:27:01):
Thing?

Speaker 4 (01:27:01):
Help me out? Is it? He has a terrible phone.
We're not hearing you, Corey.

Speaker 5 (01:27:09):
So you were fired March.

Speaker 4 (01:27:11):
You were fired March thirty first, and you went to
get unemployment were you turned down? Uh huh, Okay, we're
not going to be able to do this. Let's just
forget it. I mean, look at one thing we do
have to do is we have to be able to talk.
So Corey, when you get into a better area where

(01:27:34):
you can communicate with us, we'd be happy to call
you back or whatever.

Speaker 5 (01:27:38):
But we can't hear you.

Speaker 4 (01:27:40):
Three zero three seven one three five to five. Okay,
we're getting a lot of people who are confused about solar.
I can tell from the texting they said, Tom, as
far as residential solar systems, are you saying we can
no longer get residential solar systems? No, we're not saying that.

(01:28:02):
Let's clarify this. Brook with Alliance Roof and Solar, they're
doing commercial now, but they are servicing some older residential systems.

Speaker 5 (01:28:11):
That need help.

Speaker 4 (01:28:12):
If you need repairs, if you need to figure out
about it. But Brook new solar systems are still available
for residents. For private residents, but they're in the form
of a lease.

Speaker 9 (01:28:28):
That's the only way you can get a tax benefit.
Otherwise you can pay full retail rates without any benefits.

Speaker 5 (01:28:34):
And there's no reason to do that. That's ridiculous.

Speaker 7 (01:28:38):
You would not make sense minetarily.

Speaker 4 (01:28:41):
No, you would have a payback of twenty years or more.
I mean, it would be ridiculous. So if you want
to get a residential solar system, there are some companies
that are leasing them to you. But what you have
to be sure is that when they lease it to you,
you're getting some of those tax benefits that the less
ore is getting. You're the less e and the less

(01:29:04):
ore gets tax credits, massive tax credits. Now make sure
they pass some of them onto you so your monthly
payment makes sense. It doesn't make sense to simply trade
an electric bill for a solar bill. Doesn't make sense
at all at all unless you're saving money. Don't bother

(01:29:24):
doing the conversion. Don't bother and get the least payment
in writing and make sure you're saving money. So if
you start out saving money with Excel, as you go
on into your lease, you'll be saving more and more money.
Because as electric rates go up, the solar lease payment

(01:29:44):
remains the same, but that's the only viable option for
residential solar. Now we're going to talk about being a landlord.
She hinted at this, how you can make money from
tenants and not harm the tenants. All. Oh, you can
actually help tenants. But you can make money by being
a power company, being the landlord and having the system

(01:30:07):
practically paid for in full by the government. We'll talk
about that coming up on the Troubleshooter Show right after this.
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.

(01:30:28):
Time for an insurance check up, free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 7 (01:30:51):
But it's a ton of fun.

Speaker 4 (01:30:53):
Hi Tom Martine here, Welcome to the trio. Three seven
one three talk seven one three A two five five
all right. We've been talking a lot about solar and
one guy wanted to know about why.

Speaker 5 (01:31:10):
Another topic, why unemployment. Here's the deal.

Speaker 4 (01:31:13):
When you're fired for cause, you don't normally don't get unemployment, but.

Speaker 5 (01:31:17):
You can protest it. You can have a hearing.

Speaker 4 (01:31:20):
And I've said this before, Colorado gives out unemployment like candy.
It's almost impossible to be turned down for unemployment. If
you are turned down the first time for whatever reason,
you can appear and you'll usually win. That you really
do most of the time, and consumers or i should

(01:31:42):
say workers employees in appeal most of the time because
even though you're fired for cause, all you have to
say is it was a hostile work environment, or they
didn't train me properly, or they did not give me
the proper this or proper that, or they didn't explain
it to me, or anything at all, anything that brings

(01:32:06):
up the work environment. Upper any argument you make, the
Unemployment Division find in your favor and grant you unemployment.
In fact, I don't know of any unemployment hearings, not
one that has ever been and I'm serious when I

(01:32:28):
tell you this, that has ever been ruled in favor
of the employer. I don't know of any of them. Now,
many times the employer is the employee is so bad
they may not file they would have lost. Maybe that's why.
But almost every single time, in every case that I

(01:32:51):
know of where an employee appealed the decision, they got
their unemployment. It's very easy to get unemployment in this state.
In fact, some people argue it's too easy. I know
people who were drunk on the job who stole from

(01:33:12):
their employers. I know people who didn't show up for
work or walked out in the middle of a workday
and they were given unemployment.

Speaker 5 (01:33:22):
That's right.

Speaker 4 (01:33:24):
I know a guy who literally wasn't even available for work,
left his job and was getting drunk on a beach
in the Bahamas every single day and was granted unemployment.
So it's amazing to me how much the state of

(01:33:46):
Colorado will bend over backwards for employees. So, Corey, if
you were turned down, I wouldn't worry too much about it.
You will get unemployment. I'm serious, you will. Especially actually,
when you said that they fired you for being deficient
in an area, and it was an area that you

(01:34:09):
did not get trained in, that unemployment will say right
away well, if you feel you weren't trained properly, you
get unemployment. So that's the way it is there, and
the same goes you know. I mean, I'm not saying
that's an entirely bad thing, although I think unemployment rates
are higher.

Speaker 5 (01:34:28):
Because of it.

Speaker 4 (01:34:29):
But the State of Colorado also investigates on work related claims.
For example, when someone is treated like a independent contractor
and they're really not an independent contractor. They're an employee
by definition. But a lot of companies try to cheat
the system. They don't want to get involved in payroll,

(01:34:52):
they don't want to get involved in fringe benefits. All
they want to do is contract someone under ten ninety nine.
Turn Now, let me say something. It's a very very
strict thing. To be ten ninety nine, you have to be.
There are some companies, for example, that ten ninety nine people,

(01:35:13):
and those people are not allowed to work for anyone else.
That automatically discounts them as a contractor. If you try
to pay someone as a ten ninety nine contractor and
you tell them they're not allowed to sell for that
other company and your company at the same time, then

(01:35:33):
they are no longer a ten ninety nine employee. They
excuse me, contractor they are an employee of yours. In fact,
we've had cases and Mark and I were baffled by
it because we had an audit one time, which by
the way, came out with no change.

Speaker 5 (01:35:50):
We were doing nothing wrong.

Speaker 4 (01:35:52):
But in the audit, what the guy told us just
shocked us. I don't know if you remember this, Mark,
do you remember that unemployment that audit they were doing
on our company? And then we started asking questions, and yeah.

Speaker 6 (01:36:08):
The most shocking, the most shocking. Think the thing I
learned was an example that he gave over a landscaper.
If you like, go on to Craigslist and hire a
landscaper to come mow your lawn once a week and
do some shrub work or whatever, or just mow your lawn,
and you happen to be his only customer. You're it

(01:36:30):
his only customer. That is your employee.

Speaker 5 (01:36:35):
That's right now.

Speaker 4 (01:36:36):
Listen to this. What's worse about that, Mark is he said,
if you hired this guy, let's call him John, and
John did your lawn once a week or once every
two weeks, whatever, and he had two other customers or
three other customers. Let's say that those customers fired him,

(01:36:57):
and so for a month or two or three, you
were his only customer at that time. When you became
his only customer, you are then an employer because he
is not engaged with anyone else at the time, even
though he's free to engage. If he did not engage
with someone else and you were his only customer, he

(01:37:21):
could sue you as an employee and get the fringe
benefits and the overtime and all the stuff that comes
with being an employee all. And when I say fringe benefits,
they're not required, but I mean whatever benefits would be
would be granted your other employees he would be entitled to. Now,
this goes for house cleaners. This goes for anyone. If

(01:37:42):
you're the only customer, even if they have a house
cleaning business, if it's ABC house cleaning business, and they
do your house, and they do Mary's house, and they
do John's house, and they do five other houses, if
they for any period of time lose those customers and

(01:38:03):
you're the only customer for a short period of time.
During that short period of time, you were to take
withholding taxes and treat them as a.

Speaker 5 (01:38:13):
W two employee.

Speaker 4 (01:38:15):
And it is the most ridiculous thing I ever heard.
And I said, but wait a minute, how do I
know how many lawns John is contracted to do? How
do I know? Do?

Speaker 5 (01:38:27):
I ask him?

Speaker 4 (01:38:28):
By the way, do you have other customers? The guy said, well,
maybe you should, because if he's only working for you,
you are his employer. Even if you don't restrict him.
If he doesn't have another customer, he can make the
argument that he was an employee. Now he has to

(01:38:51):
lie to do it. He would have to say, mister
Martinez would not let me work for anyone else, or
I did not have anyone else, and Martino knew it.
He would He would have to say a fib But
they would go along with him because the proof is
in the actual substance of the transaction, which means he
doesn't work anywhere else. So that's incredible. We have to

(01:39:15):
we have to take another break. Three oh three seven
one three twelve. You'd be shocked at the employment laws.
Trust me renew home Innovations. If you want the most
beautiful custom shower with Italian porcelain directly imported renew home
innovations dot com. They customize the shower for your movements

(01:39:35):
in your home and they take out that ugly combo
shower and tub. That's renew Home Innovations dot com. Go
with a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:40:01):
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance. Three oh three nine
two zero sixteen twenty two.

Speaker 12 (01:40:21):
Yeah, Rip.

Speaker 1 (01:40:28):
News need advice, You don't have.

Speaker 2 (01:40:34):
Run anxious as fast as you can show Shooter's gonna help.

Speaker 4 (01:40:39):
Come Man six is the Troubleshooter Show.

Speaker 6 (01:40:44):
No, Tom Martine, welcome my friends to the only show
of its kind.

Speaker 4 (01:40:55):
Oh here go ahead, Yes it is sorry, Marco, I
must keep going, bro keep going. Well, not much more
to it.

Speaker 6 (01:41:02):
It's the only show of It's guy in forty five
plus years solving problems, answering questions, taking complaints. Three oh
three Martino, that is the number to call. Let's go
directly to Mark. I would love to know what Mark
has to say.

Speaker 4 (01:41:18):
Yes, Mark, go ahead, Mark, okay, Mark, Mark, Yeah, we
can hear you.

Speaker 5 (01:41:29):
Now go ahead, sir, Yes, sir okay.

Speaker 11 (01:41:32):
Now I'd listen to you.

Speaker 4 (01:41:38):
Kill him him? Cut him off?

Speaker 5 (01:41:40):
Please? Did you cut him off? Okay?

Speaker 4 (01:41:42):
Yeah, he's the guy, a little guy who was just
getting a little ness. Yeah, he's drunk, and he's belligerent
and vile. We can't have vulgar language on here. Three
O three seven one three talk. Let me let me
explain some I mean he was saying that, you know,
he we promote a lot of stuff and we do,
you know, part of the show. And I want to
talk about this because I can talk about it because

(01:42:04):
I've been doing it fifty years, forty five in Denver.
And here's the bottom line. Do you know what I
would get the most complaints about on my show. I
would get the most complaints on my show when I
talked about somebody who was good, they would come back
to me that person wasn't perfect.

Speaker 5 (01:42:23):
Whereas I could go after bad guys all day long.

Speaker 4 (01:42:26):
And then years ago, I thought, you know what, there's
got to be a place and I remember talking to
Lee Larson about this Who's the GM At the time,
I was on KOA and I remember at the time
talking about I said, I need to have a place
to talk about the good guys, and I really do.
I want to have a list of good guys, because

(01:42:48):
when I recommend, people would say, Tom, I know you
don't like that dealer. Who do you like? And then
I'd give a name out right, and I gave it
out casually because I had used them once before, or
or who do you like for an electrician? And I
would give out a name, and then i'd get a
callback sometimes saying why did you tell me to go there?
I don't like it, blah blah blah. And I thought,

(01:43:09):
wait a minute, I better be pretty careful on who
I recommend. And I literally thought at that time, I
need to formalize it. I need to get agreements from
these people that if they want to be recommended by me,
they have to go by a certain standard. They have
to be background checked, they have to be policed, and
then they're going to be on the list and they

(01:43:31):
will be approved. And I couldn't just casually give out
names because people were more upset with me giving out
names than giving out bad guys and doing the Sleeves
Brigade right because they depended on it. So I thought,
if people are going to depend on what I tell them,

(01:43:54):
I better make this a for real deal where these
guys they must do what we say in a dispute,
and they must handle people a certain way, and there's
just a certain way of doing business. And we gathered
the most wonderful group of people we did, and we
love them. And that's the truth, okay. And what we

(01:44:16):
require of people is that they just do great customer
service and great products and services. Now we're not saying
they're the cheapest, we're not saying they're the most expensive,
but they're good quality people. I can actually tell you
that I know every one of them. We know them,

(01:44:38):
some we know better than others. But we stand behind them,
we use them, we know the businesses. Listen. I don't
want to disparage anybody, okay, But when I say when
I give an endorsement about a roofer, or about an
auto mechanic, or about a furnace, or about a system

(01:45:03):
of some kind or a program of some kind, I
personally personally know about it. I've studied it, I've been
exposed to it. I research it and I know it.

Speaker 12 (01:45:17):
I know it.

Speaker 4 (01:45:18):
I know it almost like an expert, only because I've
been doing it for so long. You acquire this knowledge.
And then Mark came on board. He acquired the knowledge.
We acquire the knowledge, We catalog the knowledge. So when
somebody says I always find it interesting when I hear
someone say, you know, this is the only person that
makes my list, and I think to myself, Okay, that's fine,

(01:45:41):
but who are you and where is your credibility? I mean,
in other words, so many people can have a list,
but what does it really mean.

Speaker 5 (01:45:51):
I take it personally.

Speaker 4 (01:45:54):
I would never ever recommend anyone that I don't fully
love and respect and feel like they will do a
great job.

Speaker 5 (01:46:06):
That's just the God's honest truth. That's just the way
it is.

Speaker 4 (01:46:10):
You know, you can't go forty five years in business
recommending businesses and tearing down bad businesses.

Speaker 5 (01:46:20):
You can't do it and be a phony. You can't
do it.

Speaker 4 (01:46:23):
It would never work because people are always these bad
guys are always looking to tear me down. And I
can withstand it. Why because I do what I say.
I say what I do, and I should say. We
say what we do. We do what we do, and
we believe in what we do. When we help people,

(01:46:45):
we don't. We don't want to just help them with
that one small problem. We want to tell people where
did they go wrong in that transaction? What did they
do wrong? How can they do better? And we've been
doing that for years and years and years. Where the
show has changed a bit, where the show has changed,
and it happened since COVID. A lot of people love texting,

(01:47:09):
they love emailing and testing, and they like right now,
right now, I one, two, three, four, five, six, seven, eight, nine, ten.
I have ten texts waiting that I haven't even gotten to,
and I have emails people are used to.

Speaker 5 (01:47:26):
They some people go to social media.

Speaker 4 (01:47:28):
Why they go to social media, I never know because
I look at social media and there has never once
been accurate information given out when people have a problem,
especially nextdoor. Next Door has to be the biggest collection
of idiots I have ever seen in my entire life.
I mean, it's almost like stupid people are attracted there

(01:47:48):
and they go there. And I'm talking about the people
that give advice. They will give the such bad advice
to people. I think to myself, I feel sorry for
those people, because if they truly truly follow that advice,
they're going to be in trouble.

Speaker 12 (01:48:04):
You know.

Speaker 4 (01:48:04):
I remember putting up an article on nextdoor about moving
companies and how they work and how not to get
ripped off, and somebody said, I've been in the moving
business fifty years and none of that happens. You're just exaggerating.
And then every day on my show I did a
call about it, and I know I'm right. But people
who read that trap on Facebook, Marketplace and next door

(01:48:27):
are the two worst places in the world, the two
worst places in the world to find contractors and service providers.
When I tell you what I mean that go ahead,
go ahead.

Speaker 6 (01:48:41):
Well, so another thing that guy was saying is just
shows like an infomercial. I want to talk directly to that.
I guess in a way it is. But these are
people we trust and they bring knowledge to everybody listening.
Great example, for like Dan McKenzie or Bradley O'Brien. I
can fill four hours time, can fill four hours helping

(01:49:02):
people understand estate planning, understand protecting their wealth, understand what
to do when someone else wants everything in the will.

Speaker 4 (01:49:11):
But that's not what the Will says, we help.

Speaker 6 (01:49:13):
So many people out that don't even call by questions
from these people only for a list. And take Brook
Brooks sitting right next to you with Alliance Solar, I
know zero other solar companies.

Speaker 4 (01:49:26):
In fact, there's not a lot around.

Speaker 6 (01:49:28):
But not only can brook go out and help with
warranty work from defunct solar companies. Say it's some kind
of a part and there's still a warranty on it,
she might be able to facilitate getting that covered by
the manufacturer and you just pay labor and just understanding
solar credits and why it's not cheap anymore.

Speaker 4 (01:49:49):
Who else brings that kind of knowledge.

Speaker 6 (01:49:51):
Here's someone that's been in the solar business, breathing it
for ten fifteen years, maybe even longer, and has the
knacked to find credit and tax credits and grants for
commercial systems. You know how many people have gotten their
freaking commercial solar system paid for one hundred percent now
they're electric company?

Speaker 4 (01:50:12):
Hey, who wouldn't know that information if it wasn't for
this show. I know it, and I'm proud of it.
By the way, I'm proud of the information we disperse.
Do you know how many people say, Tom, you saved
me a bunch of money. I heard about this and
I didn't do it, or I did do it, or
I think this is right or this is wrong. So
people feel free to call with criticisms. Don't be vulgar

(01:50:35):
and vile. We always want to improve everything you can do. Yes,
yeah you can't do that. But but and that guy
was a little tipsy anyway. But give us a call
if you want to talk. Listen, there are going to
always be people who don't like me. There are people
who love us and don't love us. Here's my bottom line.
I'm serious. You can't do this show without a love

(01:50:58):
for people. I'm honest to God. I truly mean it.
I really really mean it. You have to love people.
That's why you want to keep them from getting ripped off.
It's like having a brother or a sister or an
aunt and uncle. You want to keep them from getting
ripped off. And if they are ripped off, you want
to tell people stay away from so and so, they're

(01:51:19):
going to rip you off. That's what we do here. Okay,
So and you can call us at any time. You
don't have to come. You can criticize us all you want.
Give us constructive criticism.

Speaker 5 (01:51:29):
We love it.

Speaker 4 (01:51:30):
Give us feedback on the people you have used, whether
they're on our list or not. We talk about things
no other show talks about. Okay, you can hear politics
everywhere else in the world. We talk about every day life,
every day life.

Speaker 5 (01:51:49):
As I say, the.

Speaker 4 (01:51:49):
Things that make you tick, the things that tick you off, yes, ma'am.

Speaker 6 (01:51:52):
And I'm sorry to jump in again, but look at
just what happened today. And this goes out to that
hater they called in the drunk guy.

Speaker 17 (01:52:00):
To this man.

Speaker 6 (01:52:01):
We had someone call in two three days ago. Amtrak
wanted to give him forty.

Speaker 4 (01:52:05):
Dollars in compensation. Deputy Chopper got him one thousand dollars.
What was he going to do? Hire an attorney?

Speaker 6 (01:52:13):
We have recouped over three hundred million dollars at.

Speaker 5 (01:52:17):
No cost for people. Right, let's right to break them.

Speaker 4 (01:52:22):
Come back. We got a question for brook Yeah, we
got a question for Brooks three oh three, seven to
one three talks seven one three, eight, two five five more.
Right after this, go with a sure thing Denver's best
roofer excel roofing dot com. You don't pay a cent
until you're content. Time for an insurance check. Up free

(01:52:47):
no obligation comparison call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three
oh three seven to seven to one.

Speaker 17 (01:52:56):
Help.

Speaker 4 (01:52:56):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino here with Major Mark Major.

Speaker 5 (01:53:13):
Let's go to Tim.

Speaker 4 (01:53:14):
We's got a question for Brooke brook White with Alliance
Roof and Solar.

Speaker 5 (01:53:18):
Go ahead, Tim, Welcome, Hey.

Speaker 4 (01:53:21):
Brooke, How are you.

Speaker 1 (01:53:24):
Good?

Speaker 11 (01:53:26):
Okay? Oh good?

Speaker 4 (01:53:27):
All right?

Speaker 16 (01:53:28):
Hey, just a quick question. What what is your opinion
on parovskite sulican cells and tandem cell technology? Is that
ever going to come to fruition for the market?

Speaker 5 (01:53:44):
Okay? Tim?

Speaker 4 (01:53:45):
Are you you're talking about what is it called parovskite?

Speaker 16 (01:53:53):
Yeah, Perovskite p E R O F V S K
I T E.

Speaker 5 (01:54:01):
And it's this type of solar panel.

Speaker 16 (01:54:04):
Yeah, it's a new type of cell that runs thirty
four to I think thirty eight percent efficiency.

Speaker 9 (01:54:14):
I think that right now in the solar space, if
they're able to capitalize on that technology and make it
domestic content. It's going to be huge, and if the
US doesn't get on board to manufacture it, then it
won't exist. So what it would do is what he's
talking about, is right now, the efficiency of solar is
about twenty five percent, so it would be a drastic

(01:54:37):
increase in the efficiency of the panel itself.

Speaker 4 (01:54:42):
So you would need either you would need less panels
or it would produce way more, is what we're saying.
But so how new is this technology? It says here
that these Another thing is are you talking about the
tandem ones? They call them tandem and I don't know why,

(01:55:02):
but anyway, it's a whole new cell to it's a
whole new panel technology, though completely new. Right now, they're
all photovoltech, right, They all can convert light directly into voltage, right, Yeah, it's.

Speaker 9 (01:55:17):
Just what chemicals you're utilizing to do that, and I
think this is a different set of compounds.

Speaker 5 (01:55:22):
Okay, what do you know about them, Tim?

Speaker 16 (01:55:26):
Well, the tandem technology is actually they received the sunlight
from both the top of the cell and the bottom
from the reflected light. But the Bronsky I believe is
what a majority of the space panels are currently using

(01:55:48):
because they don't get the heat that we get here
on Earth on the cells, you know, so they don't
degrade the inst that you start putting moped in using them.
But it's the manufacturing of them has become a lot

(01:56:10):
more accessible. Put it that way. And I just wondered
if Broke had any idea or any industry knowledge of
when those might actually go mainstream.

Speaker 7 (01:56:24):
I think it's all about that domestic content. So why
that's important is.

Speaker 9 (01:56:31):
So, right now, if you did a solar project with me,
and let's say that you have seventy percent of it
covered in tax benefits, if we didn't comply with that
domestic content, that seventy percent would drop to six percent.
So until you have it manufactured here in the States,
it's not a viable product here. Doesn't mean that it
wouldn't be useful to use, It just wouldn't be commercially available.

Speaker 7 (01:56:54):
If that makes sense.

Speaker 16 (01:56:57):
Yeah, it makes total sense, makes total sense. That was
my questions.

Speaker 5 (01:57:02):
Thanks Tim, absolutely have a great one too, Thank you.

Speaker 4 (01:57:08):
You know, here's the thing when it comes to solar
panel technology, really and truly people know very little about it.
I mean even people in the business. Right you just
depend on the manufacturer to get the best product.

Speaker 5 (01:57:25):
Right, you go buy brand names, don't you.

Speaker 4 (01:57:27):
I mean, are there people, for example, who are there
different panels for different things?

Speaker 5 (01:57:34):
Are they all basically the same right now?

Speaker 16 (01:57:36):
No?

Speaker 7 (01:57:36):
I definitely have my preferences.

Speaker 4 (01:57:39):
It's based on what though.

Speaker 5 (01:57:40):
That's what I mean.

Speaker 4 (01:57:40):
Like, if people are going out to shop, do they
know to ask for a specific panel? No?

Speaker 9 (01:57:46):
Usually folks don't you know things that have name brands
that they've heard of before. They're usually using one of
my favorite panels to use a silfab and most folks
don't know silfab exists.

Speaker 4 (01:57:59):
Right, and so and what is it about that panel?
That's what I'm trying to get at. What makes a
panel desirable?

Speaker 9 (01:58:05):
So what I look for since I install in Colorado
is what can handle hail, what can handle wind?

Speaker 7 (01:58:11):
And what can handle dust?

Speaker 9 (01:58:13):
Because we don't get a ton of rain, right, So
it's a different environment than if I was installing a
system on the East coast or installing them on like
an ocean area, right, our environment to.

Speaker 7 (01:58:26):
Make it work the best.

Speaker 9 (01:58:27):
Also, like HEA, that technology he's talking about is bifacial,
where it's using both sides of the paneas so I
use that in my solar fields. Because I'm not adding
a tracking device that has to follow the sun. I'm
increasing production and limiting the ability for fault in the equipment. Right,

(01:58:47):
anytime you have a moving component, it's harder to maintain it.
So you're just looking at your environment. But if I
was going to install in Iowa, where you get a
third of the sunshine you do here in Colorado, tracking
is a more advent to Okay, so I wouldn't need
to have bifacial I need to look at what can
move the easiest in that tracking device. So that's what

(01:59:08):
I'm looking for. It's specific to the environment I'm installing in.

Speaker 5 (01:59:12):
Okay.

Speaker 4 (01:59:13):
Somebody you mentioned Excel having solar program. What does Excel
Energy offer? As far as somebody's asking, what is the
Excel solar thing? You talked about people participating in.

Speaker 7 (01:59:24):
Yeah, so Excel solar. There's the residential kind and then
there's the commercial kind.

Speaker 4 (01:59:29):
Well let's talk residential absolutely.

Speaker 9 (01:59:31):
So Excel receives those same tax benefits to install solar fields.
So they're building solar fields on the eastern side of Colorado,
and then they're able to say you can buy solar
equivalent to what that field is producing here in town,
and we will reduce your bill by ten percent just

(01:59:51):
by being part of that.

Speaker 7 (01:59:53):
Yeah, because you're helping to fund.

Speaker 4 (01:59:55):
That project, if you will, But you're not getting your
power from that project.

Speaker 5 (02:00:01):
It's just offsetting exactly.

Speaker 4 (02:00:03):
So you buy into a system that offsets what you're
using and you get and you get a discount for it.

Speaker 5 (02:00:10):
Yeah, and they're available right now.

Speaker 7 (02:00:12):
Oh yeah, absolutely.

Speaker 9 (02:00:12):
I mean Excel is getting if you're installing in certain places,
they're getting ninety four percent of the project covered in
tax benefits, so they're out nothing, so giving you a
ten percent discount.

Speaker 4 (02:00:23):
Could I write here in this house, I could say
I want to be part of a solar project and
it doesn't have to be close to me.

Speaker 5 (02:00:29):
It can just be a solar project I'm part of.

Speaker 4 (02:00:32):
Yeah.

Speaker 7 (02:00:32):
Absolutely.

Speaker 4 (02:00:33):
Do they have them available all the time?

Speaker 9 (02:00:35):
Uh, they are right now actively building more because that
requires So why.

Speaker 5 (02:00:39):
Doesn't everyone become part of it?

Speaker 4 (02:00:41):
I mean why don't they Just why why would you
not be part of a solar project?

Speaker 9 (02:00:46):
There is no reason, in my opinion not to if
you have zero interest in putting solar on as a
personal investment. So what that means is you're still renting
power from Excel. Right, So if you're more interested in
owning that power and having a lower rate forever, that's
different than if you're just getting a discount on a

(02:01:09):
rent from Okay, right, But if you never want to
get solar yourself, absolutely it's a great option.

Speaker 16 (02:01:14):
Go for it.

Speaker 7 (02:01:15):
You have zero worries.

Speaker 9 (02:01:16):
It's not your responsibility that the solar's working. You don't
have to worry about anything, and you can still save money.

Speaker 5 (02:01:23):
Wow right, yeah, I mean there's no downside. What is
it called?

Speaker 7 (02:01:29):
It's if you go to like.

Speaker 9 (02:01:32):
Solar field project or on your accelble I think they
have it, make something different.

Speaker 7 (02:01:37):
You can sign up for it there.

Speaker 4 (02:01:39):
All right, Joe, if you can hang on, we'll talk
to you about a car title coming up. Okay, I
got to take a quick break. Excel solar. She says,
it does pay for itself. It's a good program. It's
not you're not tied to a system. You're you Once
you're part of it, you don't have to stay part
of it.

Speaker 12 (02:01:56):
Do you know?

Speaker 7 (02:01:57):
You can knot out of it anytime.

Speaker 4 (02:01:58):
See I that's a perfect place to put your money.
If you're interested in solar and you want to save
some money, so we have more coming up. Three oh
three seven one three talk waterpros dot net. Remember, if
you're looking for pure drinking water at the kitchen sink,
you will never find the reverse hosmosis systems. He offers
one without a tank that the water comes right out

(02:02:20):
of your main faucet, drinking water purer than anything you
can buy, better than bottled water, and it's only eighteen
hundred dollars fully installed. Waterpros dot Net three O three
eight six y two five five five four. Go with
a sure thing Denver's best roofer Excel Roofing dot com.

(02:02:42):
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the Real estate Man dot com

(02:03:03):
to list your home with Remax Alliance three three nine
two zero sixteen twenty two hy Tom Martino, Welcome to
the show. Appleair has a tradition since nineteen eighty eight
for heating and air conditioning. It's run by the Terry family.

(02:03:25):
I've known Todd and his sons and the family from
the very beginning. I came here in eighty they started
in eighty eight. Appleair. That's air with an e Appleair
dot Com. The great pricing, great heritage, great value, great warranties.
I'm telling you you can't go wrong with this company.

(02:03:46):
Three three seven three three twenty eight thirteen. And you
want to talk about tradition and love for people, that's
Appleair dot Com. Let's talk about an shoe with a
car title. And that's from Joel. Joel, what's going on
with you? Welcome to the show, Joel.

Speaker 17 (02:04:06):
Thanks appreciate you. So there's a few things I bought
this far from Universal Auto Sale. It's like like basically
in I don't know England or not England Eaglewood, Inglewood,
And so when did you buy it? Literally five months ago?

(02:04:30):
And so like the okay, I drove it off the
day I drove it for about thirty minutes, just test
drive it, make sure it was okay because it was
a it's a used car and then had eighty nine
thousand miles on her or so.

Speaker 5 (02:04:43):
What kind of car.

Speaker 17 (02:04:44):
Drove it around. It's a it's just a Buick on Core.
So okay, what year you aok Encore? It was a
twenty fourteen, Okay, gotcha. And there's certain cars that I
only buy, like I buy Toyota and I buy Fords.
That's really all I really buy. I don't really go

(02:05:05):
outside that. And then every now and then we'll buy
like a Honda because those are very dependable vehicles and
they don't seem to have problems very much. But I'm
kai was kind of in a bad situation with money wise,
and that's why I went this route. And so when
I bought this car, I was like, oh, very cool.
It's not there's not no engine lights on for thirty minutes,
and I should have drove it longer than thirty minutes.

(02:05:27):
So I went back bought the car. It was it
was I don't know, about seven thousand dollars for it,
and then drove it home and then on the way home,
guess what, the engine light came on and I called
them and I said, hey, I'm going to return the
car and I don't want this car. And the guy's like, no,
you can't do that, and I'm like it's the same
day I bought it, so that's kind of what I've

(02:05:50):
been dealing with since then. I took it back the
next day and I said, you guys got to fix
this car. This is bullshit. So he looked at it.

Speaker 4 (02:05:58):
Dragon, help get that for a sec here. Okay, I'm
gonna I'm gonna just have him talk to him off
the air. I'm going to take the other call right
now and then we'll go back to him. But just
let him hold on. Bob, when you say nasty words,
we have no choice but to take you off the
air and wait for the delay. I mean, we have

(02:06:20):
no choice but to do that, Bob. You have a
question on a time share Go ahead, Bob, what's going on?

Speaker 10 (02:06:28):
Yeah?

Speaker 11 (02:06:28):
I can only say as a friend of mine that
got involved in a timeshare deal, and of course he
wants to get out. You used to advertise for somebody.
Then I understood that they were nothing but crooks. Do
you recommend anybody at all?

Speaker 12 (02:06:41):
No?

Speaker 4 (02:06:41):
No, no, I never advertised for I never advertised for crooks.
I refuse time. We had Timeshare E Timeshare Exit team,
right and in the beginning, in the beginning, they did
a pretty good job as soon as I examined their
contract and found what I did not like, we stopped
advertising for them and we picked up a really good

(02:07:03):
one on a referral list.

Speaker 5 (02:07:05):
So we do have someone, Bob, that's really good.

Speaker 11 (02:07:09):
All right, if you give me that information please.

Speaker 4 (02:07:13):
Yeah, it's the finn Law Group and you can find
them at referral lists dot com. They're called the finn
Law Group and they really help people and they do
it the honest way. So it's finn Law Group and
I'll get you that number. It's eight five five three

(02:07:34):
four six, Yeah, eight five five eight.

Speaker 11 (02:07:40):
Yep. Eight ty five three four six.

Speaker 5 (02:07:44):
Yep.

Speaker 4 (02:07:44):
Sixty five twenty nine.

Speaker 11 (02:07:48):
Sorry I couldn't get that last part.

Speaker 5 (02:07:51):
Sixty five twenty nine.

Speaker 11 (02:07:54):
Sixty five nine. Let me repeat it. Just make sure
I got it. Skate five five three four six six
to nine.

Speaker 5 (02:08:03):
Excellent, got it, Thank you so much. And they do it.

Speaker 4 (02:08:08):
They do the real deal. You can trust them, okay,
And they do it for a flat fee based on
how much they have to do, and they have a
pretty good schedule. They do it well and they're not
they don't flim flam you these other some of these
other get out of timeshare companies they're not real.

Speaker 5 (02:08:26):
They're not real.

Speaker 4 (02:08:27):
They they they end up cheating you as much as
the other people do, So be careful on that. It's
terrible time shares people. Why do you buy time shares? Now, Joel,
I just have a real quick question. I just want
to tell you a couple of things. We'll take a
break and I'll come back to I promise, Joel. I

(02:08:49):
just need to tell you something that I need to
tell you, not because I like telling you this, but truly,
if you bought the car and you had a problem
on the way home, it truly is a done deal.
If they want to be jerks about it, they don't
have to do anything at all because you bought the car.
As is most people, I would think, if you're driving

(02:09:12):
home and a damn check engine light comes on, they
would fix it for you. Did They refuse to do anything?

Speaker 17 (02:09:20):
So they tried to fix it. They and so they
took it back. And then there was three weeks basically
that I kept going to and from because they never
fixed it, so and that's why I kept going back.
And then finally they were like, yeah, we're not trying anymore.
And so that's why I just don't understand.

Speaker 4 (02:09:36):
It's like, what's wrong with it? Are what's wrong with it?

Speaker 17 (02:09:40):
Checking engine light just keeps coming on and it says
different things every time the check engine light comes on.
So it's the car will drive, That's not my point.

Speaker 4 (02:09:51):
Yeah, but but did you get it? But the check
engine light means something though? Did somebody analyze it? Did
you take it to a real shop that said, hey,
here's why, Yeah, and what did they find out?

Speaker 17 (02:10:05):
They said it should part parts of the engine air
air stuff. So literally there's been things that have been
replaced on that. But it could just be I'm not
really even sure, Like I'm not a massive mechanic on cars,
like more of a mechanic for elevators than anything else.

Speaker 4 (02:10:24):
Okay, you know, we have someone you can take it
to to figure out what it is. If we found
if we find something that they did to hide something
or to cheat you, that's different.

Speaker 5 (02:10:35):
But if it just could be normal maintenance.

Speaker 4 (02:10:37):
But until we figure out what's wrong with it, we
can't say you were cheated or anything. I think that
you should take it to share it an auto tech
and let him run a full diagnostic. You know, it
only costs it only costs one hundred and twenty bucks
for them to go through that entire car, and it
would be well worth itthing.

Speaker 17 (02:10:57):
That there is something that did remove and they put
cap on it so that it isn't like it's a
commercial vehicle, if you know what I mean, Like all
the commercial stuff isn't done because they've removed something and
just put a cap on it.

Speaker 4 (02:11:13):
Yeah, I'm not sure what that means.

Speaker 17 (02:11:15):
Your mechanic will be able to tell that it's not
everything from like when they were when they basically.

Speaker 4 (02:11:20):
We got a breakdown about it. So no, wait, let
me take this. Let me take this break and we'll
talk to you right after this. Okay, Joel, where does
it stand right now with your car? Where does it
stand right now?

Speaker 16 (02:11:36):
Oh?

Speaker 5 (02:11:36):
Tell me what's going on with it right now?

Speaker 17 (02:11:40):
So the engine light's on right now, it'll it'll run.
It's just if I take it any higher than sixty
five miles an hour, then the engine light starts flashing
like it's going to blow up. Basically, that's what that means.
Just pull over right now because your car is going
to have problems. But there was also other stuff that's
going on as well, like the actual ownership title, the

(02:12:03):
package the packaging had the wrong miles on it, so
that's another thing that's holding us up. And I can't
do anything because they have to send it back to
the people they bought it from. They're try and get
that title. It is literally the title isn't gonna work
because Colorado already went to Colorado to try and get
new license plates, and they will not renew it unless
I have one, because when I got it, it was

(02:12:23):
eighty nine thou one hundred miles, and then the one
that they sold me the paperwork they sold me was
eighty nine. The actual on the title was eighty nine
nine hundred and fifty, which it was eight hundred miles
more than what it should have been. And that's why
the state of Colorado won't allow me to do certain
things either. They literally won't let me get a license
until that's fixed.

Speaker 4 (02:12:43):
So, Joel, hold on, you mean to tell me in
bottom line, they can't give you a title.

Speaker 17 (02:12:51):
Well, they gave me a title, but I had to
give it back to him so that way they could
try and send it back to the previous owner to
change the miles.

Speaker 5 (02:13:00):
Okay, and when do they say that'll be done?

Speaker 17 (02:13:04):
They said it would be done a month ago, but
it's been five months almost, Like they just keep progressing
and progressing and progressing and pressing. There's nothing I can do.
All I can do is call them and keep saying
stuff and say hey, come on, let's go, let's get
this done, and they just they king't get that.

Speaker 4 (02:13:21):
All right. We need we need to put someone on.
We need to put someone on this case for you. Joel,
You're gonna need some help. We need to make some
calls for you. Listen, I'm gonna there's good news and
bad news.

Speaker 5 (02:13:32):
Okay.

Speaker 4 (02:13:33):
The bad news is, no matter what's wrong with it mechanically,
you bought it as is, that's gonna be your That's
gonna be on you, it really is. It's gonna be
on you for not getting it checked out. But unless
they did something to deceive you, like they covered something
up on purpose that they knew was wrong with it,

(02:13:55):
I doubt that's the situation. But I'm hoping you can
get a good analysis done from Sheridan autotech dot com.

Speaker 5 (02:14:03):
I'm serious.

Speaker 4 (02:14:04):
He can tell you why the engine light is coming
on now here on the paperwork. That might be your
saving grace because if they can't get that straight they
have to undo the deal. So Max, I mean, Ax,
would you do me a favor and get his information

(02:14:25):
and let's give this to Deputy Chopper to look into. Okay,
he knows a lot about these car issues. And then
we'll do that. Okay. Meanwhile, don't forget we have Alliance
Roof and Soap