The Troubleshooter 05-29-26

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Episode Transcript

Speaker 1 (00:05):
Ripped news, so you don't have.

Speaker 2 (00:13):
As as we can.

Speaker 3 (00:16):
Shooter's gonna help coming, man.

Speaker 2 (00:19):
This is the Troubleshooter Show. No Tom Martino.

Speaker 3 (00:24):
Hey, I'm Tom Martino. Welcome to the show. And as
I've since I've been saying this for forty five years,
the only show of it's kind anywhere in the universe. Hey,
especially today, Today is Car Day, Car Friday. We do
a show every day Monday through Friday on consumer problems,
questions and complaints, basically everything you can think of. I

(00:45):
don't think there is ever ever been a topic or
a category we haven't touched in everyday life. Now. We
have different spins on these, but very seldom do we
ever get into virgin territory. In fact, if we ever did,
I'd be shocked. So if you're the one that does it,
we'll have special gifts for you. How about that swag

(01:08):
and maybe a special gift appearance, helicopter ride, who knows
whatever you want. Hey, it is Carday, so welcome. We
got Jeff Ick with us from Kimmer Transmission. We got
Kevin Calking from Sheridan Uttech, and then Jesse Shilling shill
Schillinger from Honest Accurate auto from Colorado Springs. So, guys,

(01:34):
we have the powerhouse today and we're talking about cars
or anything near and dear to your heart and pocket book?
Do you know the most common complaints for cars over
twenty twenty five? What do you think it'd be? What
do you think the most common? By the way, I
want to tell everyone, please get your calls in. You
will never get better people than these people to answer
your questions. So three three seven to one to three

(01:56):
talk and it doesn't have to be cars. It can
be anything three eight, two five five. So what do
people complain about the most? I'm finding the survey and
the survey says, what do you guys think? Let's play
a little family feud parts parts parts. Hmm, that isn't it.

(02:17):
But that's a good one because because that would affect
no matter what category it is. Sure, I'm looking forward
to here. What do you think, Jesse?

Speaker 4 (02:23):
What do you think people are complaining?

Speaker 5 (02:25):
Too many electronics?

Speaker 6 (02:26):
But as far as.

Speaker 3 (02:27):
What's going wrong in the car? Muh huh, he's touching
on something. M What do you think, Jeff?

Speaker 7 (02:33):
Probably thement systems.

Speaker 3 (02:35):
Okay, you guys are right, the electronics and the uh
that yeah, a study of what most people complain about.
You guys have it electronics and electrics foertainment comes to it.
Is it because they go wrong? I think it's because
people don't know how to use them.

Speaker 5 (02:54):
Yes, that's what we see.

Speaker 8 (02:55):
That's a lot of it.

Speaker 5 (02:56):
People don't know how to use it or I didn't
know I had to.

Speaker 3 (03:00):
You know, it's gotten to be where things are very
very complicated. I mean, in an effort to make things simple,
they've actually gotten complicated. But I don't like when you
have to relearn something because you haven't done it in
a while, like getting into your menu. I think the
owner's manuals online on the screen to drill down to

(03:23):
what you need is ridiculous. Again, I've said this before. Truly,
we need AI inside the car so you can say
reset my tire monitors. Okay, not because otherwise I have
to go into this, Then I have to go in this.
Then I have to go here, and I have to hear,
and then you have to be still and then you
have to reset.

Speaker 8 (03:42):
Pump the brakes return.

Speaker 3 (03:44):
By the way, speaking of tire monitors, they always say
there's an error in my tire monitor, so I hit
reset and it goes off and then it comes back on.
So every time I start my car, every single time
I start my car, I get an error and I
have to you have to actually acknowledge it to get
through it. It says, you know you have a it's

(04:05):
my tire monitors. I wish I never had tire monitors ever.
Do you know anyone who actually uses them? I mean,
when do you actually use? Really and truly, I don't
believe them when they're accurate. I don't believe them when
they're not accurate. I don't. In other words, I don't
trust them. Do you guys trust them even? I mean,
do your customers even use them? People ignore them exactly.

(04:28):
That's exactly right, Just like the car alarms they ignore.
You know, car alarms are useless technology. I often wondered,
was a car the thief ever deterred by an auto alarm?

Speaker 4 (04:41):
I have never won.

Speaker 3 (04:42):
I'm in a crowded parking loom and I hear an alarm,
people just going about their way, Not like, oh my god,
somebody's breaking into a car, Call cops. It's it's an
alarm that we have been conditioned to ignore.

Speaker 7 (04:58):
Woo woo, woo woo.

Speaker 3 (05:00):
We've been conditioned to ignore them. So truly, really, I'm
thinking about this, and I thought the other day when
I heard this, I thought, how jaded are we? What
is someone truly is trying to break into the car?

Speaker 8 (05:16):
Man, you just think somebody just set it off by
accident or something, or.

Speaker 3 (05:20):
Yeah, or they didn't mean it, yep, so you don't
do anything about it. I've actually seen people who are
trying to get into their car and the alarm goes
off or goes on, however you say it. There's a
reason they say off. By the way, I want that's
a little trivia. I wonder when they say alarm goes off,
there's a reason they say goes off. Yeah, it's a

(05:45):
little trivia, little electronic digital trivia, not even digital, it's
just trivia. But anyway, so people I believe have had
cars I'll bet you broken into with full alarms going
off because they come to know that they don't mean much.

Speaker 4 (06:03):
So welcome whatever is on your mind.

Speaker 3 (06:05):
Give us a call it three oh three seven to
one three talk seven one three eight two five five,
or you can call it three oh three Martino, three
oh three six two seven eight four sixty six. I'm
at the mothership today with the boys. So we're all
here in one studenty. Deputy de has joined us as well.
We have Acts at the controls, I mean taking calls
and Shannon at the controls. So has anyone ever I

(06:28):
want to know one person who's ever been alarmed by
a car alarm? No, no, no one ever does it? Now?
What about home alarms? I've never, I've never. I've all
often wondered why the noise. The noise is to scare
the hell out of the people on the inside of
the house, right. It makes it so you can't think, man,

(06:50):
because you really don't hear it outside that much. You know,
you don't, you don't, and then and then they call
the police. I mean, home alarms are are important. I
think when you go into a home and you hear
ding ding ding ding, you know there's an alarm.

Speaker 4 (07:05):
You want to get out of there.

Speaker 3 (07:06):
And I think that it's something people would pay more
attention to. And of course, if it calls cops, you
have to or you have to give the code to
your alarm company to have it turned off, or you
have to tell the cops you're safe. I don't know
if the cops take your no, no, you have to
do it through your alarm company. They'll wait for you
to do it, but you have to turn it off
through them. You have to have a code word, and

(07:28):
I use my code word is very easy so I
can always remember it's code word. So when they say
what's your code word? I said yes? Anyway. So let's
talk about electronics and why there's such a pain in
the ass. Okay, why, Kevin? I mean you work on electrics. Why,

(07:53):
if anything, solid state should be more solid it is?

Speaker 8 (07:56):
But I think they complicated with what they call a
can bus system where all the modules connect and have
to talk to each other and clear. So if you
lose one module, that you lose all really in circuits,
Like it's really challenging, especially when you have an intermittent drop,
you know, where this module is seeing something it doesn't
recognize and it knocks out three others.

Speaker 3 (08:18):
What are the things we should pay attention to? I
think check engine lights are still prime importance. How many
times have we heard people ruining their car?

Speaker 8 (08:29):
Well, especially flashing.

Speaker 3 (08:30):
Now, check engine lights tell you something's wrong with the engine,
but they don't tell.

Speaker 4 (08:36):
You what it is.

Speaker 3 (08:36):
Should you stop all the time with a check engine light?
So how do you know when to stop with.

Speaker 8 (08:42):
A check if it's flashing.

Speaker 3 (08:44):
If it's flashing, you pull right, you pull over? Okay,
Now what about the check engine lights flashing? Do you
ever get Do cars ever talk to people anymore? Like?
Like not anymore? But I mean, do they say you know,
it's a serious problem. Why don't they have verbal I
often wondered why they don't have something verbal saying you know,
do not drive? Now?

Speaker 4 (09:05):
What is a limp mode?

Speaker 3 (09:06):
Somebody asked me the other day about a limp mode?
Remember that guy said his car kept going into a
limp mode?

Speaker 4 (09:13):
What does it mean?

Speaker 3 (09:14):
It?

Speaker 7 (09:15):
What?

Speaker 3 (09:15):
What is it for? What is a limp mode? A
limp mode made for it's fail safe. So if you're
a dummy and don't pull over.

Speaker 7 (09:24):
Well, if the if the computer gets scared enough, Basically
it says, okay, I'm going to go into a protected mode.
So whether with the engine it may be, you know,
dropping power reduction and power with the transmission will typically
lock you into an individual gear or won't shift.

Speaker 3 (09:38):
So if design doesn't let you use it normally, nor
is it designed to get you to a.

Speaker 9 (09:44):
Shop even or if you're driving down the highway, it's
not going to just shut you off on the highway.
You can continue to go till you can get off
at the next exit.

Speaker 3 (09:51):
So literally a limp mode in order to pull over
or to get to safety. But it's not meant to
be driven fifty miles to a place or ten miles
to a place. Okay, And as far as this is
something the dumbest question in the world, but it's so logical.

Speaker 4 (10:09):
You have to have a data reader.

Speaker 3 (10:11):
Why don't Why don't they just have the code flash
on the screen. Well, I often wonder that if you
could have a screen instead of going into the data port,
you guys put that thing in the data port and
you read the system.

Speaker 4 (10:24):
Why can't we have that on the screen.

Speaker 9 (10:26):
Because that that doesn't always tell us what's wrong and
tells us where to head.

Speaker 3 (10:29):
Okay, but why not have that?

Speaker 9 (10:31):
Why because then if you as a consumer, get a
code that says it's an oxygen sensor, you're going to
go replace that oxygen sensor, and then the code comes
back for the same oxygen sensor. Now you're frustrated. See,
it doesn't always mean the oxygen sensor is the problem.
It could feel it could be catechu we.

Speaker 3 (10:46):
Have a point now with technology where we can narrow
down even or not.

Speaker 9 (10:50):
No, we still need the hands of us because what
if it's a bad wire and not a bad sensor.

Speaker 5 (10:55):
Right, So saying, okay, it's not going to take over.

Speaker 3 (10:57):
Everything, But I thought, if it comes up on there
and says oxygen sensor or whatever, or just give the
code to your mechanic, because I call you up and
I say, Kevin, I have a K one two three
four code. At least you have an idea. I mean,
I don't know. I just thought, why don't they let
us be privy to that? Why do we have to
have a data reader? You know, the technology is there

(11:18):
right now, right this minute, that they can put it
up on the screen, right this minute.

Speaker 4 (11:22):
Because they give it to a data port.

Speaker 3 (11:24):
Rob. What's going on with you? Welcome to the show.
What's happening?

Speaker 10 (11:29):
Hey Tom?

Speaker 3 (11:29):
Hey man? What's going on?

Speaker 10 (11:31):
Just a real quick comment. So I recently had some
tires put on my car, new tires, brand new, and
two three days later, the GPS you know, low tire
pressure sits or came on and I thought, okay, well
maybe I've got a leak in the tire. Back to
the people that service the car. Yeah, and when they're

(11:53):
checking the tire pressure, the tire pressure was forty PSI
on all the tires, and the car is supposed to
have thirty three?

Speaker 3 (12:02):
Were they all exactly the same level?

Speaker 10 (12:05):
Hi?

Speaker 3 (12:05):
All high?

Speaker 4 (12:06):
I mean okay, Hi all right?

Speaker 10 (12:08):
So and what was causing the censored off was my spare?
Just one enough? So my comment is how many times
you get a tire put on your car and check
the tire pressure afterwards? I never did the pass. I
never do, and it did aggravate me a little bit.

Speaker 3 (12:23):
I never checked tire pressure, guys. I never checked tire
pressure unless something looks visibly low. Today's time for true confessions.
I don't check tire pressure. I don't check tire pressure
unless it looks low. I never ever just walk around
and check pressure, do you guys? Be honest?

Speaker 9 (12:40):
Literally, on Monday, we had a car come in on
a tow truck. The young lady was ignoring her TPM
mess lights.

Speaker 3 (12:46):
He said, I.

Speaker 5 (12:47):
Don't know what happened. All of a sudden it got
a little bumpy.

Speaker 4 (12:50):
It was fun.

Speaker 9 (12:50):
She rode on the rim from King Soopers to her house,
ignoring the light.

Speaker 3 (12:58):
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(13:20):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi Tom
Martino here, Welcome to the show. Three oh three seven
one three eight two five five. Let's talk to Samuel. Samuel,

(13:41):
what's going on?

Speaker 2 (13:42):
Man?

Speaker 3 (13:42):
What's happening?

Speaker 8 (13:44):
Thanks?

Speaker 1 (13:44):
So early yesterday evening my vehicle got repossessed.

Speaker 10 (13:49):
That's on me.

Speaker 1 (13:51):
I was behind on payment, so I understand that.

Speaker 3 (13:54):
Yeah.

Speaker 1 (13:55):
I was able to call last night and with the
help of my brother, I was they able to pay
the balance and the fees and everything. My lender said
they would send the release forums over last night. This
morning I called, I called my Lennard and just confirmed
that everything got sent over, which it did. But it
turns out this place that they brought it to you

(14:17):
is like appointment, only then you mean to pick that up.

Speaker 4 (14:22):
So to pick it up, you have to make an
appointment pick it up.

Speaker 1 (14:26):
And even to get like when they repossessed it.

Speaker 3 (14:29):
My house keys, my work man where where are they located?
And won't they make will they make an appointment or not?

Speaker 1 (14:38):
I was able to make an appointment, but not until
like late Monday afternoon.

Speaker 11 (14:44):
Uh huh.

Speaker 1 (14:44):
First, so they were telling me I even need to
make an appointment to get my possessions out of the vehicle.

Speaker 3 (14:53):
But but if they if you had to make an
appointment for the possessions, Oh that's if you weren't going
to pay it off and take the car. I see, okay,
So so basically it's go ahead to.

Speaker 1 (15:03):
Grab your possessions and or pick up the vehicle.

Speaker 4 (15:06):
Right, that's what I matter?

Speaker 12 (15:06):
Yeah?

Speaker 3 (15:07):
Yeah, so so but they but they so what's the
problem they wouldn't make the appointment or what?

Speaker 10 (15:14):
Well, I finally able to get a hold of them.

Speaker 1 (15:16):
They're going to come and let me grab my car,
keys and my work badge. But what I really I guess,
what I don't understand is that they're they're allowing me
to come grab my possessions and the balance has been
paid and release forums have been sent over. Why can't
I just pick up the vehicle?

Speaker 3 (15:32):
Why? That's that's what I was asking you. Why why?
I mean, why can't you just pick up the car?
If everything's done? Why go pick up your stuff? I
don't that's the part. I don't even understand that.

Speaker 1 (15:43):
They won't allow me to pick up They said, I
can twist in their arm, they said, on the left,
like my house keys are in there, right, They're going
to allow me to come grab my house keys.

Speaker 3 (15:52):
Okay, But why won't they let you pick up the car?
What did they tell you? I'm sure you asked. You said, look,
and I paid it off.

Speaker 4 (16:00):
When can I pick it up?

Speaker 1 (16:01):
She said no?

Speaker 3 (16:03):
Did they say you got to call back? Did they
say anything? I mean, you know you paid it.

Speaker 7 (16:09):
Okay, I don't have time for that.

Speaker 1 (16:11):
So I think they want to charge me storage fees.
I think that's the whole point of the appointment.

Speaker 3 (16:15):
How long has the car been there?

Speaker 8 (16:17):
Since last night?

Speaker 10 (16:19):
Oh?

Speaker 4 (16:19):
It's only last night.

Speaker 1 (16:21):
Yeah, as soon as I realized they got picked up.

Speaker 4 (16:24):
When do they want you?

Speaker 3 (16:25):
Okay? Did you call back and say I want to
make an appointment to pick up the car.

Speaker 1 (16:31):
I made an appointment last night. When I realized that
you had to make an appointment, right, I made an
appointment for June first, which is Monday.

Speaker 7 (16:38):
This coming Monday.

Speaker 3 (16:39):
Geez oh man, so this time Monday, So they're going
to charge you.

Speaker 10 (16:44):
I'm going to get charged.

Speaker 3 (16:46):
I know they are. You know Dan, Well, they're going
to charge you. I hope they let you paid by
credit card. Then you can dispute it. I mean, you're
ready to pick it up right now. They don't have time,
so you get paid storage.

Speaker 13 (16:57):
Correct.

Speaker 4 (16:58):
That just doesn't sound right.

Speaker 1 (17:00):
That's what it feels like to me. If they're allowing
me to come pick up my possessions, then why wouldn't
I just be allowed to grab the vehicle if everything like, well,
it's ready to go.

Speaker 9 (17:11):
You said you paid the fees, but sometimes they have
to process that.

Speaker 4 (17:14):
Didn't you all this thing?

Speaker 3 (17:17):
They got a verify funds? But when did you make
the payment and who did you pay to?

Speaker 1 (17:22):
I paid directly to my lender last night, like within
twenty thirty minutes of realizing that it got picked up.

Speaker 9 (17:31):
Yeah, the lender is a third They used a third
party pick up for the rep. So the repo guy's
never going to let it go if the lender doesn't
say yes.

Speaker 3 (17:39):
Of course not, of course not, but but you did.

Speaker 1 (17:42):
Lender confirmed that. Lender confirmed with me this morning that
all the release forums have been sent over.

Speaker 3 (17:48):
Yeah.

Speaker 8 (17:49):
I get it.

Speaker 4 (17:49):
Now, we get the whole thing. You know, Dimitri, you
want to make a call over to see this.

Speaker 3 (17:56):
If the guy no, I mean, here's here's the thing.
Are they allowed to do it? Yes, because they are
doing it. I'm not saying it's right, but they're allowed
to do it, meaning there is no law that says
you absolutely can't do it. So it's just common sense
that they're just being jerks. I unless they say we
don't staff it on Friday, I don't know what possible

(18:18):
reason would they have for not letting you come today.

Speaker 4 (18:21):
Did they give you a reason?

Speaker 1 (18:23):
She said they don't have time, But what the.

Speaker 3 (18:25):
Hell does that mean they.

Speaker 1 (18:27):
Have time for me to come ground?

Speaker 3 (18:29):
I get it, sam to release the vehicle, Samuel, I
got it. The last five times you told me that,
every single time you told me, why do they have
time to give you my keys and not pick up
my car?

Speaker 4 (18:41):
I've marked it down.

Speaker 3 (18:42):
I get it. I'm on your side. We think it's stupid.
We don't understand it. It does sound like they're trying
to just rack up the fees. What's the name of
this place that has your what is the name of
the place.

Speaker 1 (18:55):
A top Dogs Asset Recovery.

Speaker 4 (18:58):
Top Dog eight.

Speaker 3 (19:01):
Yeah, that's it's a big yeah, top Dog. Oh man,
this is ridiculous. Let's give it. We'll give a call
over to top Dog and ask their reasoning. You know,
I think if you pay all the fees and be
done with it, and then we go back and start
filing complaints, maybe with the right people, like the PUC,
maybe they I'm wondering if the Public Utilities Commission. It

(19:24):
seems to me they might govern this since it has
to do with a tow company. But I agree with you, Samuel.
They're letting you go over there. Did you go over
there by the way yet to pick up your key?

Speaker 14 (19:35):
No?

Speaker 1 (19:35):
They they told me eleven twenty today, So so I'm
on my way right now.

Speaker 3 (19:40):
Why so you're gonna go over there, They're gonna let
you open the car, They're gonna let you get your key,
and they won't let you pick up the car. Correct,
did you okay? They they said they didn't have time
did you ask? What that meant? Like, like how much
time does it take?

Speaker 1 (20:00):
So the lady I was talking to is very very
hostile and very bad attitude, so I just kind of
quit pushing.

Speaker 3 (20:08):
They're probably used to other people. Yeah, what a terrible industry.
No one is ever happy to see or hear from them.
That must be the most you must get a lack
of confidence in your life. Hold on, Samuel, Hey, ax,
let's get some information I want. I just wanted to
see if Deputy d can get any kind of an answer.
And the answer is very simple or the questions very simple. Hey.

(20:29):
By the way, if he's coming over to get his
key and he already paid for his stuff, what's involved
in retrieving the car?

Speaker 7 (20:38):
Now?

Speaker 3 (20:39):
If they say the paperwork hasn't been processed, stuff like that,
that's one thing, but it does sound just a little
weird to me as well. Frank Duran the real estateman
dot com. He is there to help you any way
he can with a free market valuation of your home.
So if you want to know what your house will

(20:59):
sell for, he'll do it free of charge, and he
takes into consideration all market factors. Frankdurand the Realestateman dot com.
A free, completely detailed analysis of your home. Get an
idea of what it'll sell for Frank durand the Realestateman
dot com. Go with a sure thing Denver's best roofer

(21:25):
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up, free no
obligation comparison call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three O
three seven to seven to one help. You'll think you're
his only customer when you choose Frank durand the Realestateman

(21:46):
dot com to list your home with Remax Alliance three
A three nine two zero sixteen twenty two. Hi Tom
Martino here, Welcome to the show. We got honest, accurate auto.
We have shared an auto tech and camera transmission in

(22:06):
the house. So let's talk about your car problems, questions
and complaints. And we're going to contact this repot company
with a simple question, why don't you have time to
let the guy pick up his car? I think I
think one area that we can say doesn't care about
customer service would have to be the tow industry.

Speaker 4 (22:28):
What are they care?

Speaker 3 (22:29):
They know under ninety nine percent of the time people
don't want you. Okay, yeah, when you're stranded on the
side of a road and a tow truck comes, you're
happy to see him.

Speaker 4 (22:39):
That's one percent of the time.

Speaker 3 (22:40):
Maybe all the other times you're being told for being
illegally parked, or you're being told from because it's being repossessed,
or you're being told for another reason, and you're not
going to be happy with tow companies. And therefore, don't
expect to see great customer service service with a smile.

Speaker 4 (22:59):
Don't back to see the best facilities.

Speaker 8 (23:01):
In the world.

Speaker 3 (23:02):
I remember I having a coach a car toad once
in my life. It was the most terrible experience in
the world. First of all, the first thing you think
is your car storm. Right then you realize, wait a minute,
it was toad. That's the next thing you do. You
call the cops and they say where was it? And
here's go look at the sign and find the place.
And so you call the place and they've heard it

(23:23):
all because all they say is hello, I'm zone. Here's
what they say. You have to see you see you
have to call this number for your charges. Then they
hang up.

Speaker 4 (23:39):
No if so, not one other word.

Speaker 3 (23:40):
Just call this number for charges and then you write
down the numbers quickly you can because they won't repeat it,
and they just hang up. Then you call and they
asked for last name or not the last name for
tag and then they say cash or certified funds or
not cash or certain cash or yeah yeah yeah casher,

(24:01):
certified funds and they tell you how much, and they
give you the address and when to pick it up.
There's no conversation. What's over And when you go to
the facility. The one I went to is literally a
little shack and there's hundreds of cars in the yard
and this little shack inside it's it's a secure room.

(24:22):
They don't even look at you. They have a little
hole they talk through and you don't even see. You
do not see who's behind there. It's a mirror. You
see no one behind there. They don't let you see.
They don't they don't come out to talk to They say, uh,
tag number, So you walk in, you give them a
tag number. They then they tell you how much it is. Again,

(24:42):
you slip the money down underneath the window, like at
a bank or the banks don't even have that anymore.
You slip the money down, they take it, and the
next thing you know is the keys dropping this in
the thing, and then they say space so and so.

Speaker 4 (24:58):
That's it.

Speaker 3 (25:00):
Gay'll open when you approach it, You take your key,
you walk to space so and so, you drive away there.
You never see anyone, You never talk to anyone. No
one cares. There's no one to reason with. You can't
say so, how's your day today?

Speaker 4 (25:13):
Busy?

Speaker 3 (25:14):
How are things things picking up? Get it anyway, It's
just a terrible business. And as I said, unless you're
told because you needed them, because you were stranded, you're
never going to be happy to see them. It's just
going to be that kind of a job. Somebody wants
to know. Speaking of being towed, can they damage your

(25:35):
car when they tow it? And I've often wondered this too.
Somebody had their car towed and they said, it's not
running right. When they tow cars nowadays, how do they
tow them? They either have to get them from the
back or from the front. There's probably some cars you
can go from the back, some cars you can go
from the front. I don't know. I have no idea.
How do you tow a car.

Speaker 4 (25:56):
It doesn't depend.

Speaker 3 (25:57):
On the car.

Speaker 8 (25:58):
You have to have all four wheels off track. Well,
you can damage a lot.

Speaker 3 (26:04):
But do toe companies care like?

Speaker 8 (26:05):
I mean, they have to know they're they're liable and
they're responsible for negligence.

Speaker 4 (26:10):
Absolutely, you think so?

Speaker 8 (26:11):
Absolutely?

Speaker 3 (26:12):
And and so you think they'll take the time to
tow it the right right.

Speaker 10 (26:15):
They have to.

Speaker 8 (26:16):
There's no Yeah, they'll lose their their everything if they don't.

Speaker 3 (26:20):
Yeah, they don't just go hook a car and pull it, Okay?
So uh then accordingly, what happens if they don't do
it right? The transmission? What what goes bad?

Speaker 4 (26:32):
What? What can you do?

Speaker 15 (26:33):
What?

Speaker 3 (26:33):
What do you harm? The main part you harm in
towing is the transmission? Is that correct? Yes, especially on
all wheel drive vehicles?

Speaker 8 (26:41):
Yes?

Speaker 3 (26:42):
Right, But what about before you get to the transmission?
Can you do harm in the axles or anyway?

Speaker 8 (26:48):
If you hook it wrong, if you if you grab
a hold of something you're not supposed to do. There
are toe points in every car that you can attach
to without doing that.

Speaker 3 (26:57):
Do they have tools to get you out of I've
cars in tight parking spaces where they hardly could fit
into park and they pulled it out did they put
dollies under them?

Speaker 10 (27:07):
Yep?

Speaker 6 (27:07):
Yeah, man, yeah, they get they call lojacks.

Speaker 8 (27:11):
You get these little four wheelers you put under and
jack them up and screwed the car and it's all
kinds of things.

Speaker 4 (27:15):
Wow, that's something.

Speaker 6 (27:17):
But they charged for that, and they take their time
and they do it right, most of them.

Speaker 3 (27:20):
And then of course you get the bills, so you
pay accordingly.

Speaker 12 (27:23):
Yep.

Speaker 3 (27:25):
Three zero three seven one three talk seven one three
eight two five five. We're talking cars or anything you want.
What about being towed? You know, there's not much you
can do about it if you're towed. And then they
make up their own rules. They really do. There there
are no rules other well, they they did change from
towing rules in that you got to give notice and

(27:47):
you have to have a number displays, the signs have
to be conspicuous. And there was another one that they
have to allow you to make payments on the charges
and they can't keep your your your your stuff. So
the laws have been changed a bit, but they're still
pretty damn strict, and being the way we are in Colorado,

(28:07):
I'm surprised they're even as strict as they are, because
Colorado has been leaning way, way way to the consumers
and to people like renters and consumers and drivers. And
I'm shocked right now actually that the laws are still
so heavily weighted on the side of the toe companies

(28:30):
and the businesses that tow cars, because they don't seem
to care about businesses and about that part of the transaction.
They care more about the consumers and the tenants. Again,
I don't think that's a bad idea that we have
more rights now for tenants, but it's almost becoming impossible
to be a landlord. All right, we'll take your calls

(28:51):
at three oh three Martino and that's three oh three
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Speaker 4 (29:02):
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Speaker 3 (29:03):
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Speaker 4 (29:07):
You might avoid a warranty.

Speaker 3 (29:08):
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(29:34):
with a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call
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insurance companies find out now three oh three seven to
seven to one help. You'll think you're his only customer

(29:56):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martine,
you're a troubleshoot of three oh three seven one three
talk three oh three seven one three eight two five five.
All right, So people, we're talking cars, and part of

(30:18):
that maintaining cars and some of the problems people have.
So one of the things I told you about electronics.
People are complaining about electronics more than anything, and in
that category, Chrysler is the worst. So I don't know why,
but I didn't know that Chrysler had bad Now, now,

(30:42):
electronics are not the only things they're complaining about with Chrysler,
but Chrysler has the most cars in the top twenty
for complaint getters. So what's happening with Chrysler have you
noticed lately? And they say this trend over five years
has really surprised consumers because Chrysler never had this many complaints.

Speaker 9 (31:05):
Are they separating Chrysler and Dodge and Ram or are we.

Speaker 3 (31:08):
All that's all together? Okay, Chrysler, Dodge, Ram all together?
White those yeah, all under the Chrysler brand. They're saying
that that they're having problems with that. So it's uh,
in fact, town and Country. Okay, Ford is up there,
but the most cars in the top ten are Chrysler Ford.

(31:29):
Accuse me, Chrysler Dodge, you have Ford has a few,
and then you have a BMW is at number ten,
a series three. But here's the bottom line of the problems.
Of course, electronics seem to be at the top. But
why do you think that Chrysler has probably has the

(31:51):
quality of Chrysler gone down?

Speaker 4 (31:53):
Have you guys seen it or not?

Speaker 3 (31:54):
Yeah?

Speaker 9 (31:55):
Not only that when something fails, it takes forever to
get it right. They don't just you know, they can't
get it right. So they go back and say, well,
we don't have that part. We're in the process of
fixing that issue. Give us six months, we'll see if
we can get you one. What do I do in
the meantime, Well, I don't know my problem.

Speaker 3 (32:10):
It's really hard. Is that on new cars or used
cars or both?

Speaker 5 (32:14):
Oh?

Speaker 8 (32:15):
Yeah, it's just everything to you.

Speaker 3 (32:17):
Now Here are some of the other common complaints other
than the electronics. Okay, air bags are up there.

Speaker 4 (32:24):
In the top ten.

Speaker 3 (32:25):
I mean, when do you complain about an air bag?
That's what I want to know. Do you do you say, truly,
when would you complain about an air bag?

Speaker 8 (32:33):
Well, with the air bag light because there's a fault system,
I think you're back to electronics.

Speaker 5 (32:37):
But it's yeah, same thing.

Speaker 3 (32:38):
Where the number five on the list for these are
for Lemon law complaints and other complaints put all together. Steering, steering,
and that goes for you know, across the brands. They're
not breaking out brands here, they're just saying steering. And
in the top ten we have suspension.

Speaker 4 (33:01):
Is that a rough ride?

Speaker 3 (33:02):
Basically? I mean you would think they would. I don't know,
I don't know what this means. Vehicle speed control? Are
they talking about their their cruise control. Anyway, these are
actual complaints, so they don't really explain what the complaints are.
They just talk about the category of complaints. Adaptive cruise control.
That's just a cruise control that keeps your distance from

(33:26):
the next car. Tires are nineteen out of twenty. Not bad.

Speaker 4 (33:31):
Tires are not that bad. But as far as.

Speaker 3 (33:34):
Seats, people are complaining about seats, the comfort of seats.
Wouldn't you think these things people would check out before
they bought it? I mean, yeah, okay. And then there's
an oh, automatic emergency braking. There are people that don't
like it. Can't you just turn that off?

Speaker 5 (33:53):
No?

Speaker 9 (33:54):
Not only that, some of these cars, every time you
put it in park, it automatically breaks it puts the
E brake on.

Speaker 5 (33:59):
You can't do anything about it. It's it is the problem.

Speaker 4 (34:03):
Seat belts are in the top twenty. Wheels.

Speaker 3 (34:07):
I don't know. Again, with wheels, I don't know what
you complain about. Electronic stability control. I mean you got
to comment, Go ahead, Paul, what's your comment? Paul?

Speaker 16 (34:19):
Yeah, Tim, I know you talked about it in the past.
But subscriptions on.

Speaker 3 (34:26):
The US reason vehicles, Yep, that's becoming a trend, right now,
yes it is. I mean we've talked about it and
there's not much we can do about it, and.

Speaker 16 (34:34):
Well it's here. What do you have a I have
a twenty four GMC Canyon.

Speaker 3 (34:40):
Yeah.

Speaker 16 (34:41):
I bought it just a little more of almost a
year and a half ago, right, and everything was great,
you know, like if I wanted to use my Google Maps,
I plug it in. Yeah, plug my phone in, right,
and it would come up on the screen. Well, a
couple of weeks ago, I think I came up with an

(35:03):
update on the software, and all of a sudden, the
icon for the maps are gone. And not only that
is I mean if I just put the Google Maps
on my phone that's in a mile, it would just
it would just stop working.

Speaker 3 (35:19):
So, in other words, to use to interface your own
phone on the system, you can't interface your own navigation
without paying a fee, right.

Speaker 16 (35:29):
And you can't use you can't even use your internet.
You have to.

Speaker 3 (35:34):
Yeah, that's called car play. It's called car play. So
they're charging for car play. The guy saying, just to
hit to hook up your own phone to your own car,
They're going to charge you a subscription for that. Now
that's ridiculous.

Speaker 16 (35:49):
You have to subscribe to OnStar.

Speaker 3 (35:52):
Oh really, see that's crazy, I mean car play. Though
you don't have to subscribe to that, do you? Isn't
that just a connection anyway? We have more coming up
on The Troubleshooter Show. Stick Around, Go with a Sure
Thing Denver's Best Roofer Excel Roofing dot com. You don't

(36:12):
pay a cent until you're content. Time for an insurance
check up free, no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your

(36:33):
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Ripped news that you don't have run
as can Shooter's gonna help?

Speaker 2 (36:55):
Come is the Troubleshooter Show. No Tom Martino, Hello.

Speaker 3 (37:02):
Tom Martino here forty five years solving problems, answering questions,
taking the bits, and making your life a little easier.
And Water Pros makes your life easier by giving you safe,
wonderful tasting water at your kitchen sink for only eleven
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(37:22):
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waterpros dot net. The best water, the lowest prices. Whether
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water to drink at the kitchen sink, fill up your

(37:43):
water bottles waterpros dot net. So today's Carday got our car.
Guys in we also have you and welcome you to
the show. We appreciate it. Like Kathleen, three O three
seven one three talk is our number? That's the local
iHeart number or three oh three Martino. You called twenty
four to seven. Hey Kathleen, what's going on with you?

Speaker 17 (38:05):
Katherine?

Speaker 3 (38:06):
Hi?

Speaker 4 (38:07):
What's happened?

Speaker 3 (38:07):
OK?

Speaker 4 (38:08):
Is it Catherine? What's happening?

Speaker 3 (38:10):
Yeah?

Speaker 17 (38:10):
It's Kathy. I don't know if there's another Yeah, Tom, Yeah,
No is the one that worked on our security camera issue.
I think it was last year. Okay, now we have
a new issue. Hopefully between you and bo could help us.

(38:32):
It's regarding our plumbing that's in the kitchen and it's
also causing floor issue as well.

Speaker 3 (38:40):
All right, so let's talk about this, Kathy Plumbing, give
us the problem.

Speaker 4 (38:45):
Is it a leak? What is it?

Speaker 17 (38:49):
What the problem is? I had two people come out
to check it to see what's going on. There's something
that's clogging in the pipe.

Speaker 3 (38:59):
Is it your dream?

Speaker 17 (39:01):
Yeah, the the drain in the pipe that goes from
the garbage discosal down.

Speaker 3 (39:07):
Okay, got it. So that's a pretty common area for problems.
Usually they're really minor. Have you ever had your pipe
snaked or cleaned or anything?

Speaker 17 (39:18):
Yes, we had it with the snake and the scoping gun.

Speaker 18 (39:24):
They can't see.

Speaker 17 (39:25):
Anything with the scope because of the water that's in
the pipe.

Speaker 3 (39:29):
I get it, Kathy. I want to ask you a
couple of questions. Okay, this is important. Now. Does the
clogging and the back flowing does it backflow into your
kitchen sink?

Speaker 17 (39:42):
No, it's back flowing up from the pipe in the
back that there's no cap whatsoever.

Speaker 3 (39:50):
Is it in your basement? Are you getting like a
sewer backup? Is that what you're talking about?

Speaker 17 (39:55):
No, No, it's the water that goes from the sink
and the washer.

Speaker 3 (40:02):
And how do you know that? How do you know that?
How do you know where the water's coming from?

Speaker 17 (40:08):
Because when we fill up our sink or when we
do dishes, Uh huh, yeah, it's coming up over that flow?

Speaker 3 (40:19):
What flow is it coming up over? That's I'm trying
to get a picture of where you're seeing the leak.
Where are you seeing water where it's not supposed to be.

Speaker 17 (40:28):
It's coming up from undons need to think. There's a
big tall pipe in the back. It doesn't have the
cap or anything.

Speaker 4 (40:36):
I know what you mean.

Speaker 3 (40:36):
It's a big tall pipe in the back is where
your garbage disposal goes down and it curves up and
around and into that pipe, right.

Speaker 10 (40:46):
Yeah, I got it.

Speaker 3 (40:47):
Yeah, that's how they do it. So you have your
kitchen drain basically, not the drain right at the sink,
but where it goes around that s and then it
goes down that open pipe. You say, that's where it's
coming out of under your sink.

Speaker 4 (41:04):
Yeah, And whenever you empty your.

Speaker 3 (41:05):
Sink, it goes out too quickly and it overflows in
that area. Now have you ever had that pipe, the
one right the open one you said, where the where
the garbage disposal goes into Have you ever had that
pipe snaked?

Speaker 12 (41:22):
Yeah, yes you have?

Speaker 3 (41:24):
And how far down did they go with that snake hold?

Speaker 4 (41:31):
Can I talk to your husband? Can I talk to
your brother?

Speaker 3 (41:36):
Sure? Yeah? Thanks?

Speaker 12 (41:40):
Tom?

Speaker 4 (41:41):
Hi, what's your name? What's your name?

Speaker 12 (41:44):
My name is Kevin. I'm Casti Fish's brother.

Speaker 3 (41:47):
Okay, okay, so Kevin? Right did you say, hey, Kevin?
Is that the only pipe leaking the one under the sink.

Speaker 11 (41:57):
Al?

Speaker 12 (41:57):
There's two pipes, Tom, one of them is. But they
used to at one time they had the garbage bosal
go down into the pipe, run it through the garbage posal, right,
they used to have the pipe. Now they have it
where it goes to the garbage bolt. That's the pipe
that it's back floor, and it's turned back up because
it goes down to I called it a pea trap, right,

(42:18):
that's what it is, right, Yes, what it is. It
goes down because back up to the pea trap, then
back up over the top of the pipes in the
back that they had used to have the garbage bols
or the dish worker hook up too.

Speaker 4 (42:30):
What's hooked up to it now?

Speaker 12 (42:33):
Well, nothing's step to it now. Okay, that's the one
that goes up with water and it's not draining. I
get out.

Speaker 3 (42:40):
Yeah, that's the thing they used to hook the dishwasher too, right,
the drain of the dishwasher.

Speaker 12 (42:45):
Yes, and now they got it hooked up to the
garbage posal.

Speaker 4 (42:48):
I get it.

Speaker 3 (42:48):
Yeah, So why, by the way, where does the dishwasher drain?

Speaker 12 (42:52):
Now it goes through It goes through the garbage bosal
down into the pipe, and it goes down to underneath
the trailer and I out, Okay, now it's back going
all the way down out.

Speaker 3 (43:03):
To there's there's simply a clog somewhere in that line.
I mean, that line is meant to be cleaned out
every now and then, not necessarily with a snake, but
maybe with some plumber liquid. Those pipes, especially when you
have a garbage disposal and you have a dishwasher hooked
to it, those.

Speaker 4 (43:23):
Drains can get clogged.

Speaker 3 (43:25):
They can have grease over the years, they can have debris.
I just want to know how bad the backup is, Like,
for example, do you have backups anywhere else in the house.

Speaker 12 (43:33):
Yes, Well, it's not in the garbage tom it's in
the pipe that goes from the underneath the sink down
into the main pipe out the street right on plugged? Okay,
is everything out checked out? For his sake? When he
had a guy him out run a snake and he
had the guy's mountain, did the scoping?

Speaker 4 (43:53):
Where did he run the snake from?

Speaker 12 (43:55):
From underneath the sakest them down and down uneath the
house and out and and it was all clear. I'll
it was full water and it can't scope it because
it was all full water, it won't brain out.

Speaker 3 (44:13):
All right, I'm trying. There's something in there's something clogging
your pipe? Uh could it be? You said it's a trailer.
Is it in a trailer park?

Speaker 12 (44:24):
No, it's in a what do you call it? Like
a subdivision type of thing.

Speaker 3 (44:30):
Okay, it's.

Speaker 12 (44:32):
Like the glands.

Speaker 3 (44:33):
So are you on a foundation? Yes, okay, listen. All
I can tell you, Kevin, I'm thinking is that they're
not getting to it. But it's obviously it's obviously a backup.
Now plumb line, I don't know. Is that a regular
trailer or does it look like a modular house.

Speaker 12 (44:56):
Oh, it's considered like a modsler trailer. It's manufacturer.

Speaker 3 (45:01):
I'm wondering if plumb line works on those. Sometimes they do.
Sometimes they don't. They have a special it's called ninety
three or free. You pay ninety three dollars and if
they can't get it unclogged, it's free. But they give
you a diagnosis as to what's wrong with it. They're
a good company to try, or you could call. You know,

(45:26):
you're a plumbing would be a good one to call.
You're all plumbing Colorado. They would go out and check
that for you. And they do garbage disposals, they do drains,
they do some pumps. They do a lot of this
kind of work and they do drain work too. So
I let me let me give you this number. I'm serious.
They're they're really they're really low price too, which is

(45:49):
good for a plumber. Try Euro Plumbing. Talk to Demotar
and tell him we gave you the number, and see
what it turns out to be. Buy the way way.
He's an honest guy. You can trust him. But he'll
troubleshoot that because I am sure that we're going to
find Greece and debris or something where that pipe connects

(46:09):
to your main drain.

Speaker 12 (46:11):
Now, something hard, Tom, because when the guy came down,
he's a special guy. He's a special plumber. He's a
license plumber, and he came down and he'd run through
the snake and the scoping, but it goes down and
it stopped like there's like like tapping on woods like
it's a hard it's not really really.

Speaker 4 (46:30):
What the heck?

Speaker 3 (46:31):
How long has this backup been going on? Probably? Yeah,
and you said it's something hard. He actually encounters something
hard down the drain.

Speaker 12 (46:45):
Because when he runs a snake and the scope down there,
it goes down so far and it stopped like taplon,
wouldn't take your hammer?

Speaker 3 (46:52):
Well, what did he say that was? What did he say?

Speaker 15 (46:55):
It was?

Speaker 12 (46:56):
The kids a scoping? He runs the scope down but
he couldn't get to the piping is pull water.

Speaker 3 (47:02):
Yeah, but you can still see through water some of
those unless it's dark. Okay, that is crazy. How far
down does he go before he gets into that hard.

Speaker 12 (47:13):
Piece, Probably about a foot or two.

Speaker 4 (47:17):
Did somebody throw something down your drain?

Speaker 12 (47:20):
Nope? Nope, nope. Usually Tom, when we do dis we
illes create the excess food off. Then we reached off
before he put in dishwasher.

Speaker 3 (47:26):
And and yet a foot down that pipe, that pipe
that hooks where the dishwasher goes to or in the
garbage disposal one foot down, there's a blocking Yeah, what
did he say he should do?

Speaker 4 (47:39):
What did he say you should do?

Speaker 3 (47:40):
Next?

Speaker 12 (47:41):
And he can do And this is a special.

Speaker 4 (47:44):
He didn't know what to do.

Speaker 12 (47:46):
The actual plumber.

Speaker 3 (47:48):
Yeah, well he's not so special. I'm going to give
you this number. No, seriously, maybe the guy who knows.
I want you to call Europlumbing. Here's the number. It's
seven to zero row five hundred three thousand. So it's
seven to zero five zero zero three zero zero zero

(48:14):
seven two zero. Okay, good. I want you to try
and let me know what happens.

Speaker 12 (48:18):
Uh.

Speaker 3 (48:19):
And Demotar is a great guy. We got more coming
up on The Troubleshooter Show three oh three, seven to
one three talk. Today is a day you should do
your insurance check up three oh three nine nine six
nine thousand. Compass will tell you if you have great
coverage or if you need better coverage at lower prices.
They'll do a free objective and by the way, it's

(48:41):
an examination and they will tell you the truth. If
you have a great deal, they'll tell you there's this
new coverage too on insurance deductibles.

Speaker 4 (48:51):
That's right.

Speaker 3 (48:52):
If you're forced to have a really high deductible for
wind and hail. This coverage will cover your deductible and
it's not that expensive at all. To get Compass insurance
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(49:12):
a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Wait time
for an insurance check up free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven to
seven to one.

Speaker 4 (49:31):
Help.

Speaker 3 (49:32):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hey Tom Martino here, Welcome to the show.
Three O three seven one three eight two five five.
Let's talk to Jeff. Jeff, you have a question for Dimitri.

(49:53):
What is going on?

Speaker 4 (49:54):
Jeff?

Speaker 11 (49:56):
Thank you Tom for taking away call. Yes, sir, so essentially,
what's going on? I signed up for a company to
do a service back in twenty fifteen.

Speaker 15 (50:04):
They did a.

Speaker 3 (50:05):
Really bad job.

Speaker 11 (50:06):
But a little did I know that I was signing
up for a lifetime of solicitations.

Speaker 3 (50:11):
What kind of a company to do a job? What
kind of job are we talking about?

Speaker 7 (50:16):
So aer ration long care.

Speaker 3 (50:18):
Yeah. Now, now you the note said you wanted to
talk to Deputy D. Have you talked to him before?

Speaker 15 (50:26):
I did?

Speaker 7 (50:27):
Through email?

Speaker 4 (50:27):
He said, okay, good, all right?

Speaker 3 (50:29):
God.

Speaker 13 (50:29):
Essentially they ever.

Speaker 11 (50:33):
Since then, they've been I guess solicitating, I guess sending
texts to me and it says to opt out.

Speaker 15 (50:40):
So you you say stop.

Speaker 3 (50:41):
Oh yeah, D has sued people like this.

Speaker 4 (50:46):
Yeah.

Speaker 3 (50:46):
See, D has sued people like this and has been
very successful over of the past year, getting thousands of
dollars from people who pester him. So I can see
why you want to talk to him. Now you literally
opt did out plus told them not to contact you again.

Speaker 11 (51:04):
Yes, I have called them twenty eighteen, twenty nineteen, and
twenty twenty it called our offices, and it's kind of
just goes in one hair.

Speaker 4 (51:12):
I think, Okay, what do they say to you?

Speaker 11 (51:16):
They say, yeah, we'll take care of it, and then
it still just keeps happening. I have probably one hundred
emails that they have sent me. I mean, luckily through
email goes straight to spam or my trash file. So
you know, it doesn't really bother me. But they stopped
the text messages for about two years and then yesterday

(51:38):
they have started back up.

Speaker 3 (51:40):
And can he go back to the past ones d
that he had or does he have to.

Speaker 4 (51:45):
Start from scratch?

Speaker 3 (51:46):
No?

Speaker 6 (51:47):
I mean, so what does that?

Speaker 19 (51:48):
Me?

Speaker 3 (51:48):
Know?

Speaker 6 (51:49):
Yes?

Speaker 3 (51:49):
Or no?

Speaker 6 (51:49):
Well he can go back up to four years?

Speaker 10 (51:52):
Okay.

Speaker 19 (51:52):
So the statute of limitations under the Telephone Consumer Protection Act,
which is what this sounds like to me, is.

Speaker 6 (51:58):
Literally four years.

Speaker 3 (51:59):
Wow.

Speaker 19 (52:00):
And furthermore, it provides for a tripling of the statutory
penalty for all these text messages and calls for what's
called willful or neglectful violations of.

Speaker 3 (52:10):
Those after being notified, after.

Speaker 19 (52:12):
Being told, yeah, after being notified. Yeah, they're definitely on
the hook. So, Jeff, do you have do you have
access to all those text messages and voicemails?

Speaker 6 (52:22):
Not email?

Speaker 19 (52:22):
You can't sueper email, but whenever they contact you by
the phone, by by your phone, that's what's actionable.

Speaker 4 (52:29):
So do you have the text messages? Do you have copies?

Speaker 13 (52:32):
I do have.

Speaker 11 (52:33):
I only have actually three of the text messages that
do you say the opt out? But everything before that,
I lost it with a new phone.

Speaker 3 (52:43):
Okay, what about after you opted out and you have
that on your text do you did you receive texts
after that?

Speaker 7 (52:52):
Yes?

Speaker 3 (52:52):
How many?

Speaker 11 (52:53):
It confirms that I have been taken off the list?

Speaker 4 (52:55):
Oh okay?

Speaker 3 (52:56):
But did you get one after that after confirming more solicitations? Oh?

Speaker 7 (53:01):
Yes? Yeah?

Speaker 11 (53:02):
So then they it waits probably about a month, and
then they sent another one out.

Speaker 8 (53:06):
Oh yeah, yeah, I hear this all the town.

Speaker 3 (53:08):
How much can he collect on those after he told
him to stop, Well, even if they even acknowledged it.

Speaker 19 (53:15):
Well, Tom, it's fifteen hundred bucks per But even before
he told them to stop, that's still worth fifteen hundred bucks.

Speaker 3 (53:22):
Right. But but but he doesn't have copies of the
ones before. I don't think.

Speaker 19 (53:26):
Well he's what is whatever he has copies of on
his phone?

Speaker 6 (53:30):
Right, that's that's worth good money.

Speaker 19 (53:32):
If you if he takes the you know the time
to educate himself on this process, I'll tell you something time.
Here's what I found out before I started suing spammers.
I invested hundreds of hours in reading cases, reading the law,
reading judge's opinions, and the re and it's not as
simple as it sounds. And here's what makes it really challenging.

(53:53):
I have never met a judge who knew this law.
I have never met a judge who presided over a
case against the spammers.

Speaker 3 (54:00):
Basically, you have to educate the judge.

Speaker 19 (54:01):
Yeah, which isn't that difficult. But in both my complaint preach,
my trial briefs that I file, and then my post
trial filing called proposed Findings of Fact and law, I
explain the law to the judge three times and then
it kind of sinks in. But if you don't know
what you're doing, you can't just It's not like a
typical small claims case where you show up, tell your

(54:23):
story and the judge makes the law fit your story.
This is the kind of case where you really need
to educate the judge or the jury if these guys
ask for a jury.

Speaker 6 (54:33):
So keep that in mind.

Speaker 3 (54:35):
Okay, So let's go over the general step state. And
again we're not giving legal advice. We're going over Jeff's.
We're going over D's experience. D your experience, tell us
about it.

Speaker 19 (54:47):
Well, the first thing I do is I research the defendant.
First of all I want to make I need to
ask myself is this a solicitation or is this a scam?

Speaker 4 (54:56):
Got it?

Speaker 19 (54:57):
If it's a scam, you can't do anything about it
because you can't track down this camera. If this is
a regionate solicitation, they can't make themselves impossible to find
because they're ultimately trying to sell.

Speaker 3 (55:07):
Them of course. Yeah, like what are they trying to
sell you? By the way, Jeff, so.

Speaker 11 (55:12):
Uh, just errations they do, like overseating.

Speaker 3 (55:17):
Is it mile Higher? Oh?

Speaker 4 (55:19):
Who is it that's doing it?

Speaker 15 (55:20):
It is?

Speaker 6 (55:21):
Oh how did you know?

Speaker 3 (55:22):
Because Mile High does it to everybody?

Speaker 6 (55:24):
Wait, how did you know? Like they have a reputation.

Speaker 3 (55:27):
Absolutely, why are you suing them?

Speaker 8 (55:29):
No?

Speaker 6 (55:29):
No, I mean I don't have a lawn, so they
haven't contact right.

Speaker 3 (55:32):
Hold on a second, Jeff, I want to come back
to you. Okay, So he identified him. They're trying to
sell him. He told them to stop. I want to
know the next steps coming up? Go with a sure
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(55:56):
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Speaker 4 (56:05):
Help.

Speaker 3 (56:06):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three

(56:28):
oh three seven one three eight two five five. Hello Jeff?

Speaker 4 (56:31):
What's going?

Speaker 3 (56:32):
Oh? Okay, let's continue, Jeff. So anyway, here's the story.
Jeff's getting solicited by mile High Aerration and by the
way mile Higherration over the years Aerration. I can't even
tell you how many consumer complaints we've gotten. The only
consistent thing with Mile High Oration is the owner he

(56:53):
goes to. He used to go pick up the uh
manpower people, you know, with the ones that hang out
at the you know, I'm he'd pay day laboring, he'd
give him jobs. I'm not saying the same thing wrong
with that, and then drop them off in the afternoons.
But we would get so many complaints from people who said,
I never ordered that, or they keep charging me, they
keep coming back, or anyway, that was years ago. I

(57:16):
haven't had any consumer complaints about mile high aeration in years. So, Jeff,
you know who it is, and you have proof that
they continued soliciting you.

Speaker 4 (57:29):
So now what does he do?

Speaker 19 (57:30):
D So would I do? Now, I don't know what
he's going to do. You don't just here to tell
you what I would do. So then my next step
is to research the spammer to see if they're a
real company, real ass. I've a collectible, so in this
case it would appear that they are. So now I
would gather all of my exhibits, which is I would
get screenshots of every text message, I would get recordings

(57:53):
of every phone call, and the recordings of all of
the voicemails, if any, and then I would calculate my damages.
I would and paste all that into my lawsuit, and
I would sue them.

Speaker 6 (58:04):
And it's up to you. Up, it's really up to me.

Speaker 19 (58:07):
You can take these cases to small claims court, even
if you're seeking seventy five hundred dollars or less or
what I do now is I just file in county court,
because you can sue up to twenty five thousand dollars
for up to twenty five thousand in county court. And
what I did before I filed my very first lawsuit.
I invested hundreds of hours into researching this law.

Speaker 3 (58:27):
But all you have to do is prove they're doing
it right. You don't have to do anything else. They
don't even if they say, well, we had a good
reason or we're just trying to get business. I mean,
is there any excuse for them doing it?

Speaker 19 (58:38):
No, there is no defense to violence in the Telephone
Consumer Protection Act. And one question, Jeff, one question for
you is is your telephone number registered on both the
federal do not Call list in Colorado State's own do
not Call list?

Speaker 11 (58:54):
I thought I did it a long time ago, but
I could not answer it.

Speaker 19 (58:58):
I guess for sure easily verified. What you do is
you go to those lists, and this is what I did.
I've been registered for over twenty years. You go to
those websites. You put in your phone number and your
zip code and this would be the zip code that
you used to have back in the past. And if
the two match, they'll send you an email the confirmation
of when you first registered on those lists. And it's

(59:22):
important to be able to prove that.

Speaker 3 (59:24):
Does he have to be on that does he have
to be on the list for him.

Speaker 19 (59:27):
To sue no Well, under the Colorado law, which we're
not talking about now, you have to be on at
least the Colorado state list to sue. Under the TCPA,
you don't even need to be on the no call list. However,
it helps, it really helps. Okay, okay, and so and
you know, and I've been on them for over twenty years.
Which is my notice to the world at large that

(59:48):
I wish to be left alone.

Speaker 6 (59:50):
And I put that in my lawsuits.

Speaker 19 (59:52):
And so what I did, Tom to answer your question,
The first lawsuit I filed took me hundreds of hours
of research, right because I don't want to s show
up in the courthouse and look like a complete idiot
if I if they know what I'm doing.

Speaker 3 (01:00:05):
And as you said, you might have a judge who says,
so what they sent you a fact? So are they
sent you a text?

Speaker 1 (01:00:12):
What?

Speaker 19 (01:00:12):
So you have to be able to prove that that's
not only illegal, but the law provides for what's called
statutory damages. So you don't have to prove that you
are somehow damaged, like it didn't cost you ten bucks
or something.

Speaker 6 (01:00:23):
The law just says you did this, therefore you got
to pay that.

Speaker 19 (01:00:27):
But you have to be prepared to educate the judges
on that and tom Ever, since my first couple of
cases like that, the rest only take a few minutes
because the lawsuit is essentially the same. I do update
them from time to from time to time if case
law develops in a way that affects me positively or
negatively negatively. But they're just copy, copy and paste. Now

(01:00:48):
I copy and paste text.

Speaker 3 (01:00:50):
What kind of defense do they try to put up? Well,
if there is none, why do they even let you
go to court?

Speaker 19 (01:00:57):
Well, what I found is they settle about half the time.
The other half the time, they really don't believe me
that what they did is illegal, right, because we'll get
so many spam calls that the defend even the defendant
just doesn't believe me that it's illegal. And we do
go to court on that and they don't have and
they said they really don't have a defense. So it's

(01:01:18):
not an easy case to defend. If you really did
violate the law.

Speaker 4 (01:01:22):
So you're gonna win.

Speaker 3 (01:01:24):
There should be no reason why you shouldn't win, Jeff, Well,
if you do it right.

Speaker 11 (01:01:29):
If I got a question, can I research if a
company's been sued before in the past for this kind
of stuff, the same thing.

Speaker 19 (01:01:37):
Yeah, yeah, I mean there are a couple of different
ways I do my research. I have two really great,
very valuable legal databases. One of them is the Federal
court system has a filing system called PACER, and you
can register on PACER for a free account, and you
can look up lawsuits, complaints, answers, all kinds of filings

(01:01:58):
in various cases, and you can search by name, you know,
but whether it's an individual or company name. The other system,
which is fantastic, it's the Colorado E file system. Now
lawyers have to pay for access to that, but we
regular civilians can get a free account at the Colorado
e Filing System.

Speaker 6 (01:02:19):
And what I did is I should.

Speaker 4 (01:02:20):
Show we can file lawsuits free.

Speaker 19 (01:02:21):
Well, no, we can't file on e file, but we
can download and read stuff. Okay, right, so I have
to file either by mail or email in my case. However,
in certain cases, the judge can also give you access
to file on the E file system. I just never
had to do that. I've been able to just email
the court clerk and file stuff into cases. But what

(01:02:43):
I'm saying about the Colorado E file system, I showed
up at the Supreme Court, which is over there on
Broadway and Caullfax or fourteenth something like that, And you
walk into the Supreme Court Library and you can fill
out the paperwork for free access to the E file system.
You don't have to indigent or anything. You just can't
be a lawyer to get free access to it.

Speaker 3 (01:03:03):
So really, you you file the lawsuit and if he
has four or five of these, is he entitled to
damages for each one?

Speaker 20 (01:03:16):
Yeah?

Speaker 6 (01:03:16):
Jeff, how many do you have?

Speaker 7 (01:03:17):
How many?

Speaker 6 (01:03:17):
How many contacts can you prove?

Speaker 11 (01:03:21):
I could prove three so far, but I mean I had, Now, how.

Speaker 3 (01:03:24):
Do you prove the How do you prove phone calls
not not texts? Texts are easy, I assume they are.
Our emails are not actionable, that's right, just text. So
then how do you how do you prove the other things?
The actual phone call?

Speaker 8 (01:03:41):
Yeah?

Speaker 6 (01:03:42):
So I submit proof in two different ways for each
and everything.

Speaker 19 (01:03:45):
A recording of the phone First of all, I have
a recording of the violet a phone call. But also
I print out my phone company bills and you know
how you get like an eighteen page phone bill because
it's got your huge log of phone calls incoming and outgoing,
so all of those calls are there. So I really
have almost well i's say, irrefutable proof that the phone

(01:04:05):
call took place. So that's worth fifteen hundred bucks. So
why not spend a couple of minutes.

Speaker 3 (01:04:10):
How many phone calls do you have? You can prove, Jeff, so.

Speaker 8 (01:04:15):
No phone calls?

Speaker 11 (01:04:15):
Has all been emailing?

Speaker 3 (01:04:16):
All texts?

Speaker 4 (01:04:17):
How many texts?

Speaker 11 (01:04:20):
So I can prove three? Okay, so they have sent
me a lot more in the past.

Speaker 6 (01:04:24):
It's a good start. It's a good start.

Speaker 19 (01:04:27):
And if you still have your old phone somewhere, you
can still get you know, it's storing your it's storing
your old text messages. So it's it's worth a look.
But it's a good start. And you know what I
would do if I were Jeff, which I'm not, I
would research the law. I would take a look at
somebody sample lawsuits. Maybe somebody might email them.

Speaker 3 (01:04:46):
People around the country that do this that you found.

Speaker 6 (01:04:49):
Yeah, yeah, yeah, oh yeah.

Speaker 3 (01:04:51):
It's the best kept secret around, isn't it.

Speaker 6 (01:04:54):
You know, it's not much of a secret.

Speaker 19 (01:04:55):
I think TCPA, based on what I've seen, is the
most heavily litigate body of federal law right now.

Speaker 3 (01:05:02):
Do you know the deputy d I'm not going to
give out any specifics, but he's made a part time
job or basically a full time some people full time job.

Speaker 6 (01:05:12):
Or for some people, they do make a living off it.

Speaker 8 (01:05:14):
I don't know.

Speaker 4 (01:05:15):
You don't, but you could.

Speaker 3 (01:05:16):
But I'm saying it's equivalent to some people's full time
job what he made last year.

Speaker 6 (01:05:20):
Yeah, I and and Tom.

Speaker 19 (01:05:22):
It's important to note for any potential defendants who are
listening to us right now, I'm not doing this for
the money. I'm doing this because I want to be
left alone.

Speaker 3 (01:05:32):
But you're really not doing it for the money.

Speaker 19 (01:05:35):
No, I'm doing it only because I want to be
left alone, Okay, and making sure this violation stings and
these people learn a lesson.

Speaker 6 (01:05:44):
That's that's the value of the money.

Speaker 3 (01:05:46):
How many cases do you have pending right now?

Speaker 19 (01:05:48):
I have one. I have just one case that's yet
to be ruled on. We went to trial last week.

Speaker 3 (01:05:53):
It's already been to trial.

Speaker 19 (01:05:55):
It's I've gone to trial. So this guy made up
a defense. He brought in a witness who lied, Who
said who said that? The witness said. I contacted the
witness and I asked him to pass my name and
phone number onto the defendant to call me. And that's how,
according to them, I set up the violet of phone call. However,

(01:06:17):
neither the witness nor the defendant could explain to the judge,
and the judge started asking the witness questions, how did
you how did the how did the plaintiff contact you?

Speaker 8 (01:06:27):
Email?

Speaker 19 (01:06:27):
I don't know, phone call I don't know. Did you
see him in person? I don't remember. And then the
judge asked the witness, how did you transmit the plaintiff's
information to the defendant.

Speaker 4 (01:06:36):
Yeah, let me look at it.

Speaker 19 (01:06:37):
I don't remember. Did you text it to him? I
don't remember. Did you call him with Dmitri's phone number?
I don't remember.

Speaker 3 (01:06:45):
So even though they claimed that you contacted them, they
had no record.

Speaker 19 (01:06:49):
All the guy committed perjury the guy and and I
think that might be actionable in itself. So what he
admitted to under oath might be action actionable. So he
might be my next defendant. But the final thing I'll
say about that case is the judge you didn't know
the law he took. He told us he's going to
take a month to issue his verdict. And that's where
my filing, My post trial filing comes in, which is

(01:07:11):
that proposed findings of law?

Speaker 3 (01:07:18):
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Speaker 4 (01:07:37):
Help.

Speaker 3 (01:07:38):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hey Tom Martino, your troubleshooter THREELL three
seven one three talk seven one three eight two five five.

(01:07:59):
Dean's got a comment on what we've been talking about,
which is suing under the Telecommunications Act. Does the state
have a similar law, by the way, Dan, does the
state have a similar law?

Speaker 19 (01:08:10):
Yes, state has its own analog. It's in the Colorado
Consumer Protection ACD. So you do either or or both.

Speaker 6 (01:08:16):
You can do either or so.

Speaker 19 (01:08:18):
The federal law kicks in after the second violet of
text or call. The state law kicks in after with
the very first one.

Speaker 3 (01:08:25):
So, but can you file both against the same defendant?

Speaker 6 (01:08:29):
You could?

Speaker 19 (01:08:30):
There really is no need to do that because well,
in fact, I wouldn't. I wouldn't do it personally because
the state law provides for a five hundred dollars penalty.
The federal law provides for up to fifteen hundred dollars.
So if you got if I have two or more,
I'm going to sew under the federal law.

Speaker 4 (01:08:46):
I'm saying, if you did both, could you add them up?

Speaker 3 (01:08:48):
You're not allowed to?

Speaker 6 (01:08:49):
No, Okay, you can't. You can't take that job.

Speaker 4 (01:08:52):
Dean, what is your comment?

Speaker 15 (01:08:54):
Aie? You got Dmitri there? Dimitri? Yeah, this is I hit.
My name is Dean. I had sent you a case
that I've had on the TCPA. Yeah, sometime back. You
remember that.

Speaker 19 (01:09:07):
I read that case. It was uh, I read that case.
It was quite a few years ago, wasn't it back
in the nineties.

Speaker 15 (01:09:13):
Yes, it was nineteen nineties. I'm looking at it right now.
And Tom, I'll bring you up to speed on this.
I had a guy that was persisting on calling me
with an auto dialer. Do you remember those things?

Speaker 8 (01:09:25):
Yes?

Speaker 3 (01:09:25):
I do remember those things.

Speaker 15 (01:09:27):
And this guy's Botto dialer had contacted me, and I
found the guy and I sent him a letter and
he sends me back saying, congratulations, are the first guy
that's ever complained about this, and the Dimitri's got.

Speaker 6 (01:09:46):
All that kind of Oh yeah, he was bold.

Speaker 15 (01:09:50):
Yeah. And when you hear who this guy was, that's
the that's the gingerbread here, that's gonna I'm gonna tell you.
This guy countersuited me. Okay on this. You talked about defenses.
He counter sued me, saying that because I had served him,
now his life is divorcing him and his house, house

(01:10:10):
got repossessed, and YadA, YadA, YadA. Dmitri, you remember all that.

Speaker 6 (01:10:14):
I remember his counterclaim against you.

Speaker 3 (01:10:16):
Yeah, so how did it is it still going on? No,
I'm talking about the recent case. Don't you have a
recent case.

Speaker 15 (01:10:26):
No, No, this this has to do with using this
TCPA and it.

Speaker 3 (01:10:30):
Was thirty years ago. Yes, but you don't have any
current cases going on?

Speaker 15 (01:10:37):
No. No, But but the guy, yeah, the name was
Casper stock him. Did that ring a bell?

Speaker 3 (01:10:45):
Casper? No?

Speaker 5 (01:10:46):
Why?

Speaker 6 (01:10:47):
He ran for political office a long time ago.

Speaker 15 (01:10:50):
He's run for a bunch. He ran for congressman in
District one. He lived in Denver. He ran for congressman,
he's run for commissioner, blah blah blah. Anyway, but his
countersuit the whole time it ended. I didn't get any money,
but I got his machine and I got to I
got to take his machine from him.

Speaker 3 (01:11:09):
What do you mean like with a rid of ex
with a rid of execution.

Speaker 15 (01:11:13):
Well, the judge said, we went out. The judge said,
go out in the hallway and see you two can
work it out. Yeah, And she was pretty confused on
this law. And and Dimitri's right, you bring you bring
a federal law into small flames. These judges are looking
at that, and they but.

Speaker 4 (01:11:30):
How did you get the machine?

Speaker 3 (01:11:32):
Did they literally order that they hand over the machine too?

Speaker 15 (01:11:36):
That was That was in the stipulation of the agreement.

Speaker 6 (01:11:38):
Honestly, I read the stipulation.

Speaker 19 (01:11:42):
And this guy didn't have any money to pay him,
but he's signed the stipulation saying if he ever won
the lottery, he would pay Dean. And in the meantime,
Dean got his machine.

Speaker 3 (01:11:52):
Go with a sure thing Denver's best roofer Excel roofing
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time for an insurance check up free no obligation comparison
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of insurance companies find out now three oh three seven
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(01:12:14):
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 10 (01:12:22):
Yea with.

Speaker 3 (01:12:29):
Mad News.

Speaker 5 (01:12:32):
So you don't have.

Speaker 15 (01:12:35):
Come run anxiousness as can.

Speaker 2 (01:12:38):
Shooter's gonna help come man, This is the Troubleshooter Show. Now,
Tom Martino, Hello.

Speaker 3 (01:12:47):
Tom Martino here, Welcome to the show. We are here
fighting for you each and every day, as I've been
doing for forty five years in Denver. Did someone lie
to you or do you think someone is lying to you?
Are they ripping you off? Are they are they giving

(01:13:08):
you a little song and a dance? Did somebody take
some money and they're not doing the job. Are you
upset with a car you bought? Or do you think
you're getting flim flammed somehow, some way. That's why I
do this show, and that's why wonderful sponsors like water

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Waterpros dot net three three eight six two five five
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Speaker 4 (01:13:56):
Yeah.

Speaker 3 (01:13:57):
We we We've do a lot of fighting for people
for their rights because so many times people get ripped off.

Speaker 4 (01:14:07):
And we were talking about.

Speaker 3 (01:14:09):
The Telecommunications Act I believe it's called TCPA and we
have the Consumer Protection Act in Colorado, both which prohibit
unsolicited phone calls, which has been interpreted by the course
to also be texting. So if you get a text

(01:14:31):
that you didn't ask for and there's no business relationship,
or you get a phone call and you can find
out who they are, you can take some action. Years ago,
I had a really colorful attorney. His name was salas

(01:14:52):
Ar Frank I believe it was Frank Salazar. It could
have been I think that was his first name. Anyway,
he did something with me. I publicized that I really
didn't do much about it. He did it called fax Wars,
where he went after unsolicited factors and he got lots
of money from him. And that was years and years ago.

(01:15:17):
And then after that I didn't hear much about the law.
And then Deputy d who of course is with the show,
and he in addition to his career, he also does
work with the Troubleshooter Network. And he said to us,
by the way, I'm going to court today, and by

(01:15:39):
the way, I'm going to court tomorrow. By the way,
I'm going to court next week. And he's been going
to court on these cases. And we've gotten an interest
in him again because I hadn't heard of people suing
under this law for years since Frank Salazar he has deceased.
Now since he died, I didn't hear of anyone going
after unsolicited texts or phone calls or faxes. I don't

(01:16:03):
believe factes even exist anymore, do they? By the way,
I don't know, do they? Oh yeah, and you can
sue on that right, Oh? Absolutely, yeah.

Speaker 4 (01:16:11):
So here's the deal.

Speaker 3 (01:16:13):
If you get an unsolicited text or facts or phone call,
you can take action under state law. The very first
one is a violation. Do you have to be on
the no call list.

Speaker 19 (01:16:30):
For it to be a violation for the state law,
you have to be on the Colorado No Call list.

Speaker 3 (01:16:34):
And if you are on the Colorado no Call list,
the very first one is a violation, absolutely, and you
don't have to warn them, Nope, you can sue them,
that's right. And how much?

Speaker 19 (01:16:46):
Well, under state law, you're entitled to statutory damages of
five hundred dollars per and the way it's written, it's
you know, normally statutory damages are written as up to
an x amount. This one actually skips over the up
to and it just says five hundred dollars per call.

Speaker 4 (01:17:01):
Okay.

Speaker 3 (01:17:02):
So do you find people shocked when they send you
a text and you sue them for five hundred dollars
first time out?

Speaker 19 (01:17:12):
Oh yeah, Oh they're outraged these they're outraged that would
have the call. And by the way, almost nobody knows
that this law even exists, even judges even well, I've
never had a judge who even knew about the law.

Speaker 6 (01:17:25):
So always you never have a.

Speaker 3 (01:17:26):
Judge try to throw it out because he didn't know
about it, or did you have to caution a judge
about this? No, seriously, because Judges sometimes have a way
of dismissing things they don't understand.

Speaker 19 (01:17:37):
Well, they have to have a valid legal reason to
dismiss it, and failure to understand I don't think is
one of them. I've never had a judge question my
application of the law. Okay, But in the Denver County Court,
I had a clerk that told me I can't file
this lawsuit under the federal law in county court.

Speaker 6 (01:17:57):
And she was clearly wrong. First of all, it's not
the clerk's job to do.

Speaker 3 (01:18:01):
Yeah, why is why were you filing the federal law,
the federal you were filing against the TCPA, Yes, and
you were doing it in county.

Speaker 6 (01:18:10):
Court, county courts.

Speaker 3 (01:18:11):
I thought you would have to go to federal court
for fed a small claims court even And that's why
you can use that law in any court of jurisdiction.
Any does the does the reverse go true? Can you
take a state law and sue in federal court?

Speaker 8 (01:18:24):
No?

Speaker 3 (01:18:24):
No, no, no, no, no you have but you can suit down.

Speaker 6 (01:18:27):
Yeah, you can sue down. You just can't see it.

Speaker 3 (01:18:29):
Very interesting.

Speaker 19 (01:18:30):
Yeah, But this lady at the in you know, room
one thirty five, you know, they said behind the glass windows,
and they except.

Speaker 6 (01:18:36):
Her job is literally just to accept the filing.

Speaker 3 (01:18:38):
So when she said that to you my lawsuit, what
did you say?

Speaker 10 (01:18:41):
I said?

Speaker 19 (01:18:43):
She said, you can't file this in county court because
you're suing under federal court. And you said yes, And
I said, yes I can and and I and she said, well,
no you can't because look this is USC and I seven.
I said, ma'am, if we're gonna have a trial right now,
shouldn't we invite the jig?

Speaker 3 (01:19:00):
Oh god, that's funny.

Speaker 4 (01:19:01):
That is very funny.

Speaker 3 (01:19:02):
And then she a smart ass. I love that comment.
What did she say?

Speaker 19 (01:19:07):
She got up and got her supervisor, who she thought
was going to back her up, and the supervisor came
over and just accepted the filing and said, hey, go
to that window, pay the fifty bucks or whatever that was.
So she must have been brand new because it's not
her job.

Speaker 3 (01:19:22):
Not awesome.

Speaker 6 (01:19:23):
She sat there and she read the entire nine pages
of my suit.

Speaker 3 (01:19:28):
Connie, welcome to the show. What's going on? Connie?

Speaker 18 (01:19:33):
Well, I'm an older woman and I need some helps
with a couple of things. I don't know if you.

Speaker 3 (01:19:39):
Will help me with any I don't speak to older
women only younger women.

Speaker 18 (01:19:43):
Oh no, Connie.

Speaker 4 (01:19:46):
What's going on with you?

Speaker 3 (01:19:48):
Man?

Speaker 4 (01:19:48):
What's happening?

Speaker 18 (01:19:49):
Well, the first thing is I was giving a kitten,
and I'm not really a cat person. I fall in
love with this thing anyway. She hasn't a dellical hernia.
The mother pulled her in the local because she's healthy.
But it's not going away, they said at Chigwey the
time she's six months old, it's not it's getting bigger.
So I need, lady, if you have a vet that
would work with me.

Speaker 3 (01:20:10):
Okay, okay, hold on. We got Deputy D who is
a cat lover and a cat father. Go ahead, D,
what do you know about this?

Speaker 19 (01:20:19):
Connie, Tom, I have a wonderful vet. He works at
the Max Fond Wellness Clinic downtown and his name is
David David O'Brien. I called them yesterday morning to make
sure doctor O'Brien still works there, and they confirmed that
he's still there. He cured one of my cats whom
I adopted, who was very very sick. That's why I

(01:20:41):
got her from the shelter. She was very very sick.
She was on the verge of death. Five at least
five veterinarians didn't know how to fix her. Doctor O'Brien,
who's really he's pretty old. He's extremely experienced, and he
knew exactly the process to take her through and he
cured her.

Speaker 6 (01:20:58):
It was a miracle.

Speaker 3 (01:21:00):
Now, why did you have to yesterday? Did you know
about this?

Speaker 18 (01:21:05):
I'm getting the feedback. I'm so sorry. The name of
the the name David O'Brien.

Speaker 19 (01:21:10):
Did you think David O'Brien Max Fund Wellness And they
changed their name recently, but you can still look them
up under Max Fund Wellness and Connie. The other thing
about it is they're part of that nonprofit shelter for
cats and dogs, and so they're very reasonably christ.

Speaker 3 (01:21:30):
You know, I used to do a lot of work
for Max Fund, a lot of volunteer or really they
were a wonderful organization. I lost track of them. D
I'm here. I'm so happy to hear.

Speaker 19 (01:21:42):
That they're still around and they're super cheap help, super cheap.

Speaker 3 (01:21:48):
Hey, Connie, how did you get the kitten? How did
you get the kitten?

Speaker 18 (01:21:54):
Well, she was actually given to me because she had
this this herney in it's it's just a bump on
her belly. The mother hold theabilical cord out. It just
has she has to have this little surgery, but she's
a healthy cat.

Speaker 3 (01:22:05):
Well why were you given the cat? Did somebody say,
do you want.

Speaker 18 (01:22:08):
To go away? I just thought it would go away.
I was pregnant would and then I didn't know it
would be so expensive. I've called a cup of player.
We're talking three or four hundred dollars and it's like,
oh my gosh. You know anyway, I tell you have
the money to say that.

Speaker 19 (01:22:24):
When you go see doctor O'Brien, he'll tell you what
it will cost. What in my personal experience, Max Spawn
charges less than the third of what I was paying
other vetrials.

Speaker 18 (01:22:35):
Perfect.

Speaker 8 (01:22:35):
Yeah.

Speaker 18 (01:22:37):
The second thing is and now these are more personal
to me. I'm maybe one years old and I am
my doctor has wants me to have an aid because
I don't need a caregiver. I live by myself. But
I have fallen just a couple of times, kind of
over my own feet or whatever, and he thinks I
should have an aid. They don't have to do a lot.

(01:22:59):
I don't eat a lot.

Speaker 3 (01:23:00):
I get.

Speaker 18 (01:23:02):
I'm looking for somebody who needs a room. I qualify
for a two bedroom or a three bedroom, but I
have to move, and I have to move anyway because
my lease is up. But so I have to move.
That's a big thing, is a move. That's the expense.
I have this move coming up, and I don't know
how I'm gonna do it, but anyway, I'll do it.

Speaker 13 (01:23:23):
I'll do it.

Speaker 18 (01:23:23):
But are you, ladies? I live out on the corridor,
I seventy quarters. I kind of live in the country.

Speaker 3 (01:23:32):
Let's ask this. Let's ask another question first, okay, and
that is okay, you need a place to live before
you need an aid? Is that right? Are you saying
you're bad?

Speaker 18 (01:23:43):
Just do you have a or I mean, I have
a two bedroom now, but it's kind of for stuff.
I've filled it up.

Speaker 3 (01:23:49):
You have a place.

Speaker 18 (01:23:49):
I need my doctor, I have the paperwork and everything.
He said, Connie, you're you're eighty one. Even though you
take care of yourself, you're healthy, blah blah blah. You
still shouldn't be loan.

Speaker 13 (01:24:00):
Okay, you should be.

Speaker 18 (01:24:01):
You should have some help. So I'm looking for maybe
a lady who can work from home or go to work.
I mean, I don't need somebody here all the time.
I'm not at the caregiver stage.

Speaker 3 (01:24:11):
Just okay, That's what I'm trying to figure out that, Connie,
this is what I'm trying to figure out. Do you
want a roommate who stays there with you and helps
you out?

Speaker 18 (01:24:21):
Yeah, pretty much that. But they'd live for free, I
mean they wouldn't they'd have a free room, free.

Speaker 4 (01:24:27):
Change exchange for helping you out.

Speaker 18 (01:24:32):
Yes, yes, And would they be it would be?

Speaker 3 (01:24:35):
And would they be in your current apartment or did
you say you had to move?

Speaker 18 (01:24:40):
I have to move. That's another story. Tom. You don't
want a big an hour, but I live out on
the corridor. I'd like to stay out here. My church
is out here, and I do have friends out here
to take I don't drive anymore, my age and so,
and I can't afford it. I can't afford a car,
you know, to the expense of I haven't driven for years.
I keep care of people, and I said, I'd never

(01:25:01):
do that to somebody. But anyway to make a lot,
that's a long story. I do have a nice voucher,
a really healthy voucher that I've had for seventeen years.
I got it many years ago when I.

Speaker 3 (01:25:13):
Boy a section eight voucher you talking about, Uh huh.

Speaker 18 (01:25:16):
I have a Section eight voucher and I've had it
for seventeen years and it's tom It's like two thousand dollars.
It's amazing. I mean I just pay like what you know,
a fourth.

Speaker 3 (01:25:27):
Of that or a therapy.

Speaker 4 (01:25:28):
I get it.

Speaker 18 (01:25:29):
They figure it that. It's a very healthy voucher to me.
And I just want a little house, just a little house.
I also have a service dog gets me my cat
and dog right now. But I'm looking for an aid
because my doctor said you need an a Knnie, you
can't be and nobody find you for two days.

Speaker 3 (01:25:47):
And by the way, Connie, be very very careful, be
very careful. Let me tell you why you're in a
position right now where if you take in the wrong person,
it could be a nightmare. We've had people I did that.

Speaker 4 (01:25:58):
Yeah, we've had.

Speaker 12 (01:25:59):
People years ago.

Speaker 18 (01:26:00):
I did that time.

Speaker 3 (01:26:01):
We have people. We have people who pose us caretakers
and they take advantage of people, and it's a it
is a freaking nightmare. So I want to just tell
you that you got to really be careful and you
have to write up the agreement so you're able to
get rid of them when you want and you're not
stuck with someone because if it's interpreted that they are

(01:26:25):
a year to year a tenant, you may have to
renew them, whether you like it or not. So I
want before you actually hire someone, you need to what
kind of an agreement were you going to use?

Speaker 18 (01:26:40):
It would just be basically I don't need much. I
take care of myself.

Speaker 3 (01:26:44):
But I'm talking about living arrangement anyway, How are you
going to write it up? Are you going to do
it yourself?

Speaker 18 (01:26:51):
Just to help me? Maybe take me to church on Sunday?
I guess that would be the main thing. I don't
drive it.

Speaker 3 (01:26:57):
Connie who church? Maybe go Connie? Who is going to
write up the agreement?

Speaker 18 (01:27:05):
I do?

Speaker 3 (01:27:09):
That's it's going to be very very important you get
the right agreement. So here's why to protect Connie. And
also if the person doesn't work out a way to
get rid of that person. You do not want to
take on a normal tenant and you say I just
need someone to help me and they can live here free,
that's got to be put in writing with terms and conditions.

(01:27:32):
You could end up having someone and then all of
a sudden their boyfriend shows up, and then all of
a sudden you got their boyfriend, and now the boyfriend
brings this kid over. I'm telling you, I've seen situations
like this where people get taken advantage of. So I'm
going to help you. But before you ever let anyone
into your house, you need to have a written agreement

(01:27:54):
that protects you and it really.

Speaker 18 (01:27:57):
Needs tourt you what because I'm going to allow them.
I have a vouch you and it allows me to
have an age as.

Speaker 3 (01:28:05):
I'm going to ask. I'm going to ask. I'm going
to ask our attorney for that. I'm going to ask them.
But we're putting the car before the horse right now. Apps,
I want you to get Connie's information and I'm going
to be in touch with you and what I alsoded?
What did you have to say?

Speaker 19 (01:28:25):
Tom, That's really nice of you to offer to help
Connie to that extent. And the one offer I'd like
to extend to Connie is, once doctor O'Brien tells you
what it will cost to treat your sweet little kiddie,
please call us back let me know, because I'd like
to help with at least a part of that, and
maybe we even have some other people who would be
interested in helping out with.

Speaker 6 (01:28:46):
But I'll definitely contain it's just.

Speaker 18 (01:28:52):
I have a pretty low I didn't ever work tom
during my life. I mean I worked, but I always,
you know, wait to see it. I never have a
I always you know, you want fatal mom all that. So,
I don't have a huge social security and I'm saving
up for this move, but I can't seem to do
that very well.

Speaker 19 (01:29:10):
When do we give you out there to see to
see what it will cost to help her move?

Speaker 4 (01:29:14):
Yeah, here's what we're gonna do.

Speaker 3 (01:29:16):
I'm gonna get your information. Oh wow, okay. I also
want you to call I want you to call deb
Over at Angel's Help and I'm gonna get you that
number if you can write it down. And I want
you to call her and ask her if she can
help you to find an assistant because she helps older people.

(01:29:40):
Her organization is called Angel's Help.

Speaker 18 (01:29:43):
Her number, Oh wow, okay.

Speaker 4 (01:29:46):
Her number is seven to zero.

Speaker 3 (01:29:49):
Okay four four nine four okay two two seven.

Speaker 1 (01:29:55):
Two two to seven to two.

Speaker 3 (01:29:59):
All right, star there acts get her information for us.
Go with a sure thing Denver's Best rufer excel roofing
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Time for an insurance check up free no obligation comparison
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(01:30:22):
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi Tom
Martino here, Welcome. We got the car guys here. Jesse

(01:30:46):
Schillinger with honest, accurate auto color up springs. Kevin Colkins
shared an auto tech Jeff Fick camera transmission. Let's talk
about Uh, let me take Christina and we'll talk some
car questions we have coming in Christina. What's going on
with you?

Speaker 18 (01:31:03):
Well?

Speaker 21 (01:31:04):
I am actually calling today regarding a recent rental increase
letter that I received from my property management group. Okay,
and they provided a nine day turnaround for the rent
to go up. And it's not just a little bit,
it's twenty five percent, so to be rank five twenty

(01:31:24):
five dollars a month.

Speaker 8 (01:31:25):
Wow.

Speaker 21 (01:31:26):
I responded to them within twenty four hours with the
counteroffer and called them out for not following state law.

Speaker 4 (01:31:34):
What was the state law?

Speaker 3 (01:31:35):
Is that?

Speaker 4 (01:31:36):
What is the state law.

Speaker 21 (01:31:37):
It's cr CRS three eight one two seven oh one,
I believe, which states that property management groups or permit
complexes have to provide a sixty day written notice.

Speaker 3 (01:31:52):
Prior to Why do I think they would make such
a mistake? That doesn't sound like a management company would
be that stupid. Are there any extenuating circumstances we don't
know about? You're positive that because of your tendency they
owe you a sixty day written notice?

Speaker 4 (01:32:08):
Is that right?

Speaker 10 (01:32:09):
Correct? So?

Speaker 3 (01:32:10):
Yes?

Speaker 21 (01:32:10):
So the details?

Speaker 12 (01:32:11):
Are they real?

Speaker 21 (01:32:13):
Very Real Estate purchased the sixty unit town home community
in November or December of twenty twenty five. The tenants
failed to hear from any property management for the first
six to eight weeks. We never heard anything about the turnover.
We had water notices sent to us saying our water
was being terminated and that we were delinquent in our bills,

(01:32:36):
which we were not. It has been trickle after trickle
of mistake after mistake by this property management company. People
leases have lapsed. Mine, for instance, has been expired since
May first, twenty twenty six, so just about thirty days ago.
They failed to put the renewal letter on my door.
Until May twenty second. There's other tenants in our community

(01:32:59):
whose leases have been expired for eight to twelve months,
and basically that puts us into a month to month
lease agreement.

Speaker 8 (01:33:06):
That's right, that's right.

Speaker 21 (01:33:07):
So they have to provide us a sixty day notice
per state law to be able to increase our rent
if once we're once from months a month. They are
not doing that. Can I have emailed them? I have
spoken about this law. They stated that they went to
their legal team and that they said that they are
following all guide guidelines necessary to provide the nine to

(01:33:29):
thirty day notice. And I'm like, you're not, because even
if that wasn't our old leafs terms, state law supersedes
the lease agreement.

Speaker 3 (01:33:37):
Now, here's what I want to know. That's what you
just said. Something key here.

Speaker 4 (01:33:41):
I need to know.

Speaker 3 (01:33:42):
Did your old rental agreement provide for a nine day notice?

Speaker 10 (01:33:49):
No?

Speaker 21 (01:33:49):
They did not. I actually researched my lease agreement. I
kept it, thank god I was able to still access
it online, and it does not say anything about that.
The key part of this is I am month to
month because they failed to renew me. That's right from
my expiration.

Speaker 3 (01:34:04):
That's right, but here's what But here's what happens. Here's
what happens sometimes. And I'm not sure about the notice provisions.
But with normally with a lease, when it expires and
goes month to month, they still you still have the
terms and conditions of the old lease, except except correct

(01:34:24):
it goes month to month with the same terms and conditions.
For example, for example, if if pets were allowed, they
can't say now pets are not allowed. They have to
they have to keep the same they have to keep
the same terms and conditions. But what I want to
know is this, So are they going to go through
with this rent increase even though you told them it
was against the law.

Speaker 18 (01:34:45):
They did.

Speaker 21 (01:34:46):
They actually emailed me back yesterday and said, we appreciate
your beautiful letter that you wrote to us. We did
not break the law. We contacted our legal team and
the increase will remain at twenty.

Speaker 4 (01:34:58):
We're going to get.

Speaker 3 (01:34:58):
Our We're going to get our attorney on acts. You
said you were going to get brad on our attorney.

Speaker 8 (01:35:05):
I called and left a voice message.

Speaker 4 (01:35:07):
He's not there.

Speaker 1 (01:35:08):
Yeah, I'll call him again in a second lunch.

Speaker 3 (01:35:11):
Here's what I need you to do. Hold on because
we will we will get this attorney on our real
estate attorney, Brad O'Brien, and ask about this, because I'm
telling you this is crazy that they would go. They met,
they checked with their legal team. Again, I'm not reading
the law yet, so why don't you? Why don't I
do that during the break as well?

Speaker 4 (01:35:31):
Do you have?

Speaker 3 (01:35:32):
I want you to give me that law again. Let
me write it.

Speaker 21 (01:35:36):
I can actually forge you the original response I had
to their notice on my door. But give me the
CrSO it is a c r F three eight one
two seven oh one.

Speaker 12 (01:35:49):
I believe three eight.

Speaker 3 (01:35:51):
She said that really quick, three eight two.

Speaker 21 (01:35:55):
Let's not seven one yeah, three eight dash one two
dash seven oh one.

Speaker 3 (01:36:01):
Okay, got it all right, So we're gonna take this
quick break and we'll figure it out.

Speaker 4 (01:36:06):
Three oh three seven one three eight two five five.

Speaker 3 (01:36:13):
Go with a sure thing Denver's best roofer Excel roofing
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(01:36:35):
when you choose Frank durand the real estate man dot
Com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino,
your troubleshooter are still awaiting our tenant, landlord attorney, our

(01:36:57):
real estate attorney. But Christina, we're we're This is a
weird This is not as cut and dry as it appears.
Here's why. The state law says sixty days notice is
required and they can only do it once in every

(01:37:18):
rent period for a year, once every year. But it
says if there is no or if there is no
written agreement. In other words, if there is no written agreement,
they must give you sixty days notice. And the question is,
could you be considered under a written agreement even though

(01:37:42):
the lease expired, the fact that it reverted months to month,
could it still be argued that you're under a written agreement?

Speaker 18 (01:37:52):
I don't believe.

Speaker 3 (01:37:53):
So, well, now it doesn't matter what we believe, does it?

Speaker 10 (01:37:56):
Right?

Speaker 3 (01:37:57):
But so I don't know. What I'm saying is I
don't know. I don't know if when your lease expired,
are you considered now living there without a written agreement.

Speaker 21 (01:38:10):
So there's also something that you can look up called
a silent leaf, and that's basically I think what I
fall under a silent silent s I L E.

Speaker 6 (01:38:20):
N C.

Speaker 21 (01:38:21):
So that's kind of what I've been researching since receiving
the notice on my door that a silent lease. It
still doesn't matter. They have to follow state law. So
it will be interesting because I'm not a lawyer.

Speaker 3 (01:38:34):
Right, I can't wait to get him on. I thought
we had him lined up and he's not. But sure,
we will keep trying because it's really important. So if
they don't, if they don't follow the law, I mean,
obviously you don't have to pay it, but they're going
to start eviction. It's going to get nasty.

Speaker 21 (01:38:53):
So what's going to happen is correct, They could rescind
my renewal letter, right, which is terrifying. Yeah, and that's
but there's also retaliation loss to protect tenants. But again
that involves having to have an attorney.

Speaker 18 (01:39:06):
Right.

Speaker 21 (01:39:06):
But the problem is, at this point, it's not even
about me. At this point, it's about our community. It's
about people that are going to see a forty five
percent increase because of this company that came in and think.

Speaker 3 (01:39:19):
Yeah, but there's nothing there's nothing you can do about
them raising rent.

Speaker 21 (01:39:22):
Correct, But there's also a moral and ethical piece to
it where you are literally uprooting families with children.

Speaker 3 (01:39:30):
Oh I totally, I'm one in agreement with you, but
that but that doesn't come into play. You know, they
don't care. These people are saying, wait a minute, we
got to get a better ROI, we better do this,
we better do that, And that's the way it's going
to be. They don't care that people were living there
for ten years.

Speaker 21 (01:39:47):
Do it legally, you know what I mean, provide us
with a notice that we deserve so that we can
make arrangement that wants.

Speaker 3 (01:39:54):
And that's the heart of it, that's the heart of
the issue. Are they are they complying with the law.
And I'm sure what their legal team probably did was
looked at these leases and said, Christina is under a
written agreement. It might be months to month now, but
it's a written agreement. And that's why they figure they
can raise.

Speaker 19 (01:40:13):
Your rent that without the sixty days notice. That's what
I'm saying, right because the way I read the law,
the sixty day's notice supplies only if there is no
written agreement that at all.

Speaker 8 (01:40:22):
That's right.

Speaker 3 (01:40:23):
Yeah, if there's no written agreement, you have to be
given sixty days notice in order to change the rent,
and the rent can only be changed once in every
twelve month period. So we have two things going on. Now,
When did they say it's scheduled to go into effect?

Speaker 21 (01:40:43):
So the letter was left on my door May twenty second,
and the letter has a discrepancy. One place it says
June first and one says July first. So that's another
issue because how is a professional letter but on our
door with errors?

Speaker 3 (01:41:00):
People sound like they're not doing a very good job
of TRANSI.

Speaker 21 (01:41:03):
They're not doing a very good job. They've already been
sued by in the state of Colorado, so they're not
doing a very good job.

Speaker 3 (01:41:09):
Who were they sued by other tenants?

Speaker 21 (01:41:12):
I believe for not following the law?

Speaker 3 (01:41:15):
Do you know how that turned out? Did you look
at the law at the lawsuit?

Speaker 4 (01:41:18):
We'll look it up.

Speaker 12 (01:41:19):
I did.

Speaker 21 (01:41:19):
I don't have anything at the moment, like on the
tip of my tongue, but it has ended up in
like a million dollar, billion dollar lawsuit that they had
fines and things for violating. So I don't know who
find them if it was a state, who it was?

Speaker 3 (01:41:33):
What's what's the name of the group as.

Speaker 21 (01:41:38):
Living Property Management?

Speaker 3 (01:41:40):
What kind of living? Will you cut out?

Speaker 21 (01:41:43):
Asset A S, S. E. T.

Speaker 4 (01:41:45):
What an apropos name?

Speaker 3 (01:41:47):
Asset living God, they may as well call it profit
profitliving dot com. Okay, asset Oh my goodness, Okay, So
what we're going to do is keep going here until
we get our attorney. If you can hold on, okay,
because I'm gonna tell and we have Michael who wants
to comment on this.

Speaker 4 (01:42:07):
Go ahead, Michael. What is your comment.

Speaker 14 (01:42:11):
Just relative to whether a lease ending and then going
to month to month matters. Well, I'll just give the example.

Speaker 13 (01:42:21):
If you have lease.

Speaker 8 (01:42:22):
Where you can't have pets, and.

Speaker 14 (01:42:24):
Then the lease ends, it goes month to month, you
certainly cannot have pets.

Speaker 3 (01:42:28):
That's right, That's right. It's still so they're still under
a written agreement, You're right, correct, So that could be
where they're going to they're going to have a problem.
I think the landlord probably under that case would have
been allowed to raise the rents, and she's arguing, no,
we needed to get sixty days notice, and that's we're

(01:42:50):
waiting to get another opinion. On this. But that's that's
the question. Is she without a written agreement because it
expired or can you still are you they're under a
written agreement? That's going to be the crux of the matter.
Go with a sure thing Denver's Best roofer Excel Roofing

(01:43:12):
dot com. You don't pay a cent until you're content.
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one.

Speaker 4 (01:43:29):
Help.

Speaker 3 (01:43:29):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three
all three seven one three talk seven one three eight

(01:43:50):
two five to five.

Speaker 4 (01:43:52):
I got a couple car questions.

Speaker 3 (01:43:53):
I got to get to here. Let me get to
them here. I bought a vehicle and found out it
was previously wrecked. Uhh, Well, anyway, you know that doesn't
automatically mean it's a bad car, but most of the
time it does. However, there are I car standards for
putting cars back together, and there are other standards for

(01:44:16):
evaluating the car. And some people, you know, they might
buy or rebuilt from salvage on purpose. But the point
is you should have been told. And I don't know
why you weren't told. But guys, what do you think?
I mean?

Speaker 7 (01:44:31):
I think let's say that was actually built back from salvage.

Speaker 3 (01:44:34):
Or they didn't actually say that.

Speaker 7 (01:44:37):
In an accident, doesn't mean anything.

Speaker 3 (01:44:40):
Now what would you believe the dealer they said it
was one on our car if our.

Speaker 4 (01:44:45):
Car fact shows otherwise?

Speaker 3 (01:44:47):
No, Nope, you would go with car facts show yep,
and the which vehicle? Okay, their warranty is about to expire.
They want to know are there any things they should
check out before that happens?

Speaker 4 (01:45:01):
You know that that's a good question.

Speaker 3 (01:45:03):
In other words, you know, give it the once over
and something that might go bad.

Speaker 7 (01:45:09):
What do you think I've done that for Mark a
couple of times.

Speaker 15 (01:45:12):
Yeah.

Speaker 7 (01:45:12):
In one case he ended up getting a replacement engine
and transmission retired.

Speaker 3 (01:45:17):
So I don't think that's a bad idea to go
through an entire car before the warranty expires. Agreed, and
then say okay, here's what you need, and then you
compel the dealer to fix that stuff and then you
have it done under warranty. What was it in your case?
Was it in mark case? Was it sludge?

Speaker 15 (01:45:35):
Right?

Speaker 7 (01:45:36):
Wasn't an exacts leaking?

Speaker 15 (01:45:37):
Oh?

Speaker 7 (01:45:38):
It was just leaking And they weren't going to address
the leaks because of the amount of labor it took
to get to us, so they found it more cost
effective for them just to replace it.

Speaker 3 (01:45:47):
Okay, these guys are going to uh going to these
quickly places and they're always told they needed to do
break jobs and flush the system. Is that true? Is
that over sold? Do you ever flush the brake system?

Speaker 10 (01:46:02):
You do?

Speaker 4 (01:46:03):
You do flush it?

Speaker 7 (01:46:03):
Sure?

Speaker 3 (01:46:04):
So how often though, does that have to be done?

Speaker 9 (01:46:06):
Break fluid should be done every three years? It is hydroscopic,
It does absorb moisture and water.

Speaker 3 (01:46:10):
So how many years every three years every does manufacturer
call for sooner than that or is that I'm pretty
sure they do.

Speaker 9 (01:46:16):
Every three years too, But that's most of my research
points to the every three years before you get too
much moisture.

Speaker 5 (01:46:22):
We can test it too, but three years as a standard.

Speaker 3 (01:46:26):
With a plugin hydrid hybrid plug in hybrid do you
guys work on the UH engine like any other engine.

Speaker 4 (01:46:34):
Then what do you do about the electrical.

Speaker 7 (01:46:35):
Side depends on what it needs A lot of stone
or warranty.

Speaker 3 (01:46:39):
Okay, but those components are readily available.

Speaker 7 (01:46:41):
They seem them all right.

Speaker 3 (01:46:43):
We have more coming up on The Troubleshooter Show. Three
O three seven to one three talk get your call
in three oh three Martino three oh three six two
seven eight four six six Go with a sure thing
Denver's Best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check
up free, no obligation comparison call Compass Insurance paying too

(01:47:06):
much your coverage at dozens of insurance companies find out
now three oh three seven seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two.

Speaker 6 (01:47:27):
D News ned advis who you don't.

Speaker 3 (01:47:32):
Have come run anxious sustant as we can.

Speaker 15 (01:47:38):
Shooter's gonna help coming Man.

Speaker 2 (01:47:41):
Six is the Troubleshooter Show. No Tom Martino Tell.

Speaker 3 (01:47:47):
Tom Martino here. Welcome to the show. We are here
for car Day on a Friday. Give us a call
at three O three seven one three talk seven one
three eight two five five. It's Alex on the phone. Alex,
what's going on with you?

Speaker 20 (01:48:01):
I just had a question for Kevin and thanks for
taking my college Yes, sir, I was wondering if Kevin
was familiar with steel seal and his opinion of it.

Speaker 3 (01:48:13):
Did you say steal seal?

Speaker 13 (01:48:16):
Yes, steal.

Speaker 6 (01:48:17):
He's like a it's a head gasket in a bottle.

Speaker 3 (01:48:21):
Oh yeah, all of I never this tube stuff always
scares me.

Speaker 8 (01:48:25):
Yep.

Speaker 3 (01:48:25):
I mean anything that comes out of a tube. But
what are you going to use it for? Alex?

Speaker 13 (01:48:31):
Uh? I. I have a twenty sixteen Jeep Grand Cherokee,
and I was told that the head gaskets were gone.

Speaker 8 (01:48:41):
Yep.

Speaker 3 (01:48:43):
You know would that be fixed from the outside?

Speaker 8 (01:48:46):
Is that you pour it in and it's in the
coolant and oh and it goes out and seals seals.
I mean it can work on certain small leagues and
different things. It's it's a pipe dream, it really is.
I mean it's you know, there are a hundred fifty
box for bottleless stuff. I don't know if it's worth
that or not.

Speaker 3 (01:49:03):
How much does it cost to fix the heads if
it's leaking?

Speaker 8 (01:49:07):
Oh it could be three grand?

Speaker 15 (01:49:08):
What?

Speaker 3 (01:49:09):
Oh?

Speaker 8 (01:49:09):
Yeah?

Speaker 4 (01:49:10):
What kind of car do you have?

Speaker 15 (01:49:11):
Man?

Speaker 8 (01:49:12):
Cherokee?

Speaker 3 (01:49:14):
So you're looking at Cherokee and how do you know?
How do you know there's not something else wrong with it?

Speaker 10 (01:49:22):
Well?

Speaker 13 (01:49:22):
I actually took it into Kevin. Yep, Man, this was
the diagnosis.

Speaker 3 (01:49:29):
Okay, So now you're wondering can I can I fix
it on the.

Speaker 13 (01:49:33):
Chim I was just wondering if I could buy some time.

Speaker 15 (01:49:37):
Before try it.

Speaker 3 (01:49:38):
I mean, yeah, you got one hundred and fifty bucks.

Speaker 6 (01:49:41):
Try it, right, it's a big maybe, try it and
see what happens.

Speaker 19 (01:49:43):
So, Kevin, if I understand your answer correctly, that means
he can't do any additional harm to his jeep by
pouring this goop into the radiator, right, it will still
if he still brings it in for a head gasket
actual replacement, it will still cost him the same as
it we today. It's just that what do you have
to do flush out this goop or what do you have?

Speaker 8 (01:50:04):
Really got to follow the direction very very closely, Okay,
it'll tell you exactly what to do a lot of
them don't mix with the any freeze. So you got
to get all the anti freeze out of it. Oh,
so you got to flush it three, four, five, six
times to get it all out and.

Speaker 6 (01:50:16):
Different things, and then pour the goop in and then
and then see if it works.

Speaker 8 (01:50:20):
Yeah, yep, and hope.

Speaker 19 (01:50:21):
And it sounds like he's just he said, Hey, I
just want to buy some time. Sure, I mean that
might not be a bad option, and.

Speaker 3 (01:50:27):
It would only work until the next time you remove
the head right or.

Speaker 6 (01:50:32):
Or the seal fails or you know, it may not
even work.

Speaker 8 (01:50:34):
So yeah, it's it's it's it's worth a shot.

Speaker 3 (01:50:38):
Yeah, if it's one hundred and fifty bucks, what we're saying,
Alex is we don't know, that's really what we're saying.

Speaker 13 (01:50:44):
So I have nothing to lose by trying it.

Speaker 3 (01:50:46):
No, it won't do any harmonies. Sing. Make sure you
read the directions on how make sure you prep it right,
so if you do have to flush out that anti freeze,
you do that.

Speaker 13 (01:50:57):
Properly disteled water.

Speaker 8 (01:51:01):
Not necessarily. No, just read the directions. That'll be very
very plain, but just follow them, you know, to the t,
and you should be all right.

Speaker 3 (01:51:09):
I want to know why heads why do they warp?
To begin with what or well, what's wrong? Head gas
gets not don't just go right? I mean heads warp?
Is that usually the first sign of engine wears the
top end.

Speaker 7 (01:51:23):
I wouldn't say it's a first sign per se, No,
I mean is.

Speaker 4 (01:51:26):
It the easiest thing.

Speaker 8 (01:51:28):
You've got those.

Speaker 7 (01:51:28):
Different pieces of metal that are exposed to heat and compression,
so over time that can fatigue.

Speaker 3 (01:51:35):
And where that head meets the block, that's what we're
talking about, the head gas giver, right, Yes, So that's
a big that's a big chunk of metal on top
of that block.

Speaker 8 (01:51:43):
And it's aluminium and sometimes the block is steel, so
they have bimetals too that are that are a problem.

Speaker 19 (01:51:48):
Well, and I think guys, there's a very important factor
to consider. Most people don't flush their cooling system like
they should, so it becomes croscomes acidic, corrosive itself.

Speaker 7 (01:51:59):
Well actually carry an electrical charge. Yeah, they will. They
will eat the metal.

Speaker 6 (01:52:03):
It will eat the head gasket, metal not just.

Speaker 7 (01:52:06):
A head gasket. It can eat all the metal. You
can see it eating the head, You can see it
eating the way radiators. It will destroy everything. But you
can actually take a vault meter and put it inside
the uh Ana freeze or electrically, you know, pick up
an electrical charge.

Speaker 6 (01:52:22):
Can you plug your refrigerator into it and run it?

Speaker 3 (01:52:25):
Hey, Richard, well you have a question about wind shields.

Speaker 4 (01:52:29):
What's happening?

Speaker 13 (01:52:31):
Yes, good afternoon, Tom.

Speaker 11 (01:52:32):
Thank you for everybody that listen to your show, that
you get all the valuable information. Can you recommend you
and your auto crook?

Speaker 12 (01:52:40):
Can you recommend here the Denver Centennial area?

Speaker 11 (01:52:43):
Uh, probably the top the top auto wind shield installers.

Speaker 3 (01:52:47):
Yeah, you know what windshields are that that's a good
question because we never really think about the installers.

Speaker 4 (01:52:54):
We think about the product.

Speaker 3 (01:52:56):
But I'll imagine there are some people that do better
installations than others. And if you have a bad insallation,
what you're gonna have. You can have leakage, you can
have noise, and you can have a crack down the road.
So yeah, that's a good question. Guys, do you have
people that you like? Okay, let's go around the table.
Who do you like?

Speaker 6 (01:53:15):
Yeah, there's an independent We use glass Bros.

Speaker 3 (01:53:18):
Is what he calls himself, and then they use OEM.

Speaker 8 (01:53:21):
Oh he has multi levels. You want to go cheap
or you want to go good?

Speaker 3 (01:53:24):
He'll Is there really a difference.

Speaker 8 (01:53:26):
You can tell by even the weight of the glass. Yes,
and some of the clarity you can get a little
bit of distortion and a cheap piece of glass that
you don't get in an oe.

Speaker 3 (01:53:36):
Are all windshields This sounds stupid, but I gotta ask.
Are all windshields glass? Do they have any plastics nowadays
like on the sports cars or exotics? Or are they
all glass?

Speaker 8 (01:53:47):
The ones I'm exposed to all clock?

Speaker 3 (01:53:49):
Kay?

Speaker 8 (01:53:49):
Yeah?

Speaker 4 (01:53:50):
And then who do you like for windshields?

Speaker 6 (01:53:51):
Tom?

Speaker 19 (01:53:52):
In the past two years, I've used the services of
a lake with company twice. It's called it's got a
very unusual name. It's called Beverly Hills Glass. And they're
over there on Jewel and Garrison.

Speaker 4 (01:54:03):
You did that on your boat?

Speaker 8 (01:54:04):
No?

Speaker 6 (01:54:05):
No, My.

Speaker 19 (01:54:07):
Beloved Forerunner needed two shields in a year and a
half from offaing uh from no, just from freeway damage,
just the rocks getting kicked up. And these guys were fantastic.
They they they're mobile service. They came in right on time,
they were in and out in about half an hour,
and the windshields never leaked. So they're just one of
the good guys that I'm aware of.

Speaker 3 (01:54:29):
How about you, Jesse down in the springs various springs.

Speaker 9 (01:54:31):
We use Precision, Precise auto glass and oh we am
again yep, yep, they do everything for us.

Speaker 3 (01:54:36):
Yep.

Speaker 7 (01:54:36):
Vick, Yeah, I've used Precision also in the past. I mean,
we don't have much call for it, but well, when
it arises and they come in, sure, really.

Speaker 3 (01:54:44):
They all come to you, right, there's no need to
go into a shop anymore, is there?

Speaker 5 (01:54:48):
Most will come to use.

Speaker 3 (01:54:49):
Do you have any follow up questions?

Speaker 4 (01:54:51):
Richard?

Speaker 15 (01:54:52):
You know I don't.

Speaker 4 (01:54:53):
Thank you all right, thank you, thanks man for calling.

Speaker 3 (01:54:55):
You know, windshields again, I never thought about the installation
as much as I did product. But installation is the
I mean, is a lot of it. Let's put it
that way. As far as leaks around or noise around
a windshield, do they have to come out and be
reset or can they be? Can you guys find that? Yeah,

(01:55:16):
there's nothing worse. I had a car.

Speaker 4 (01:55:18):
There was nothing worse than a little.

Speaker 3 (01:55:22):
You hear like just and you know it's you can't
really tell, but it's coming up from the front somewhere.
There's nothing worse than having that noise, and that's that
little tiny windshield noise. And and what do you do
to troubleshoot something like that? It seems we smoke. Really yeah,
a smoke machine. Put it inside the car and it'll

(01:55:42):
fill the car with smoke and start coming out worse leaking.

Speaker 4 (01:55:45):
That's pretty incredible.

Speaker 5 (01:55:46):
I never thought of that.

Speaker 3 (01:55:51):
Okay, someone wants to know, does the entire cluster have
to be changed in my toilet land cruiser? It's going
U the uh odometers working. That could be fixed without
the whole cluster. Sure, Okay, now speaking of that, I
just saw an articles that's a that's a coincidence. I
just saw an article. Oh doometer fraud is up these

(01:56:14):
past two years more than any other time, and it's
become more easy. Yeah. Well, it used to be you
had to crank it back, or you had to do
something mechanical. Then you had to do something else. But
now they say there are literally hacks where you can
plug into it and you can set it for anything

(01:56:36):
you want. They say, how do you figure? And I
wondered why, So I asked AI and I said, well,
how do you think they put in new ones? They
have to bring it up to the old mileage. So really,
if you had one of those machines, you can just
put a mileage on there.

Speaker 8 (01:56:50):
It's not quite that easy, but you can swap out
clusters too for different miles.

Speaker 4 (01:56:55):
Okay, and you just put it in with the existing mind. Okay.

Speaker 3 (01:56:59):
So if you get a cluster with lower miles, or
you lower the mileage on your cluster, whatever is, whatever
you do, how would a person know they have to
go through the car faction? See where there's a where
they don't add up anymore.

Speaker 8 (01:57:13):
The last time I bought a car was for my
girlfriend's granddaughter. We looked half the cars. We looked at
head odometer problems.

Speaker 4 (01:57:20):
Are you kidding me?

Speaker 6 (01:57:21):
And you go from to ten thousand dollars range?

Speaker 3 (01:57:24):
And the way you do it is this, It goes
this owner had it from five thousand yep to ten thousand.
The new owner had it and it had eight thousand,
And how could that be when you handed it off
with ten thousand? So you have to do the old
fashioned math. Doesn't car faction know enough to say, wait
a minute, this doesn't make sense. They did they flag it.

Speaker 8 (01:57:43):
They don't flag it yet because it hasn't been registered
with the new mileage. Okay, so you'll see it at
two hundred thousand, but now you're looking at the exact
same cars got one twenty.

Speaker 3 (01:57:52):
Well, it will put a flag on there saying wait
a minute.

Speaker 8 (01:57:54):
The next car comes, does it.

Speaker 3 (01:57:56):
Say potential rollback or lower mileage and recorded before?

Speaker 9 (01:58:00):
Just screpancy, Because even when we report to Carfacts as
a shop, it'll let us know, hey, are you sure
your mileage is right? Last time it was at this
Are you sure it's right? It'll flag us and tell us.
So if we're confident, we go back take car, we
take pictures. We just sent them a picture and say
this is the mileage for us, and then they'll probably
backflag the last shop and say, hey, maybe you were wrong,
but they'll let us know as a shop when we're

(01:58:21):
reporting to them.

Speaker 4 (01:58:23):
See that.

Speaker 3 (01:58:23):
That's I'll tell you. A car fax has its ups
and downs. I don't like sometimes when they report damage
that seems more severe than it is and then it
blackballs your car. I don't think that's cool, But I
do think it's cool to red flag things and to
see who owned this and who owned that, and do
all dealers is this standard practice? Basically to provide a

(01:58:47):
car fact. I think people have to demand it. But Kevin, when.

Speaker 6 (01:58:51):
You do the pre advice enough, you can get them
for twenty bucks or something.

Speaker 3 (01:58:54):
If you're looking at a car, you can run your
own package. You don't have to own it, right.

Speaker 9 (01:58:57):
No, No, And most repid shops now we report to Carfax.

Speaker 5 (01:59:02):
Of course we're making sure we get that in.

Speaker 9 (01:59:03):
But if you're going to a place and then you're like, man,
I haven't seen you get an all change in four years.

Speaker 5 (01:59:07):
Oh yeah, I was going to gym's down the road. Well,
he must not use Carfax.

Speaker 3 (01:59:10):
I had a guy once that you advertised with us,
and one of his selling points was he did body work.
And now I realized why he was saying this. He said,
we do not report to Carfax. Then I finally realized
why he was advertising that. It's that he was telling you,
don't worry about it. It's not going to show up.

(01:59:31):
You've got it, no damage on that car. Huh. Yet,
there's nothing wrong with not reporting it to car corrects.
But you're not lying, you're just leaving it out.

Speaker 9 (01:59:41):
Same with maintenance. I say, hey, you haven't had an
all change in three years. They're like, no, I've been
going to gym. He does it every six months. It's
just not reported on your carfax, is all.

Speaker 4 (01:59:49):
I like it.

Speaker 3 (01:59:49):
But that can come back to bite you when it
comes to warranty work, right, Yeah, they can say it
was owner abuse on those extended warranties.

Speaker 5 (01:59:58):
And there's stickulars about brooming it.

Speaker 3 (02:00:04):
Go with a sure thing Denver's Best roofer Excel Roofing
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(02:00:25):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino,
you're troubleshooter. I want to stump the car. Guys, okay
on texting? Okay, well, we all know what BRB means, right,

(02:00:48):
what does it mean? Guys?

Speaker 7 (02:00:49):
Be right back?

Speaker 3 (02:00:50):
Yeah? Btw we know that btw bye way by the way, Okay,
what about follow?

Speaker 8 (02:00:58):
You're a missing out?

Speaker 3 (02:00:59):
Hey, nice.

Speaker 4 (02:01:00):
Kevin's up there.

Speaker 3 (02:01:01):
Now, what about goat We know that from other things,
greatest of all time.

Speaker 5 (02:01:05):
That's what I milk out back, g t G.

Speaker 7 (02:01:10):
Good to go, got to go, got to go.

Speaker 3 (02:01:13):
And then this is easy g R eight great Okay,
I m O in my opinion, right, I s O? Guys?
Is s O exactly?

Speaker 4 (02:01:26):
Did you just guess?

Speaker 7 (02:01:27):
I love it?

Speaker 5 (02:01:28):
All?

Speaker 3 (02:01:28):
Right?

Speaker 4 (02:01:30):
Let's see. How about how about this one?

Speaker 3 (02:01:32):
I y K y K if you know you know,
hey man, that is and I didn't know. I L
y R I love you I r L bro. That
don't happen in I R L in real life. Yes,

(02:01:52):
I shouldn't have said that, that don't happen I r
L Okay. How about J well JK just kidding, uh
k ms and I don't know when you'd ever use it? Oh, actually,
that's terrible, kill myself. I mean I guess they used
that as an expression. How about this kys kill yourself?
What about this L? Eight rs later?

Speaker 4 (02:02:12):
And we all know this one L m.

Speaker 1 (02:02:15):
A O.

Speaker 3 (02:02:17):
My ass off l O L is probably the most
universal one used laughing out loud. Now acts you should
know these because you were you were schooling us on
on sayings before and slaying he called the pizza.

Speaker 4 (02:02:33):
He said, that's really what did you call juice? Not
juice gas.

Speaker 3 (02:02:40):
I've never heard that before, not till I've never heard
people say, Man, that's gas.

Speaker 4 (02:02:45):
Never heard it, did you?

Speaker 3 (02:02:46):
I say, that's cool, Yeah, that's the bomb.

Speaker 4 (02:02:51):
Cool is always cool.

Speaker 3 (02:02:53):
How about mw omw oh yes.

Speaker 4 (02:02:58):
Yes, O f C of course that's what it is.

Speaker 3 (02:03:06):
R O t F.

Speaker 4 (02:03:10):
Or rolling on the floor. That's when you're laughing.

Speaker 3 (02:03:12):
L O L R O t F would be laughing
out loud, rolling on the floor.

Speaker 7 (02:03:18):
S m H shake my head.

Speaker 4 (02:03:20):
Yeah. Now are you just guessing these? Are you are?

Speaker 7 (02:03:24):
I've got a son that's not much older.

Speaker 8 (02:03:26):
Okay, that's the communication.

Speaker 3 (02:03:30):
Well I got kids too. That text a lot. Uh
this one s T F you and I win. It's
shut shut up, okay, Ryan.

Speaker 7 (02:03:39):
Okay there please tb H to be honest.

Speaker 4 (02:03:44):
That's right, man, he's so far he's ahead.

Speaker 3 (02:03:47):
T y v M.

Speaker 7 (02:03:50):
Thank you very much.

Speaker 3 (02:03:52):
Yes, yes, yes, And uh what about w y D
what you're doing? And then WTF we've all used, We'll
move on. W y A. That's when you want to
know where somebody is where you at? And then WYD

(02:04:14):
what you're doing, and then w u F w uf
you don't know, let me see, let me find that.
Is it clean? Hold on, I was just.

Speaker 4 (02:04:31):
I just had a WF.

Speaker 3 (02:04:33):
Oh where are you from?

Speaker 4 (02:04:36):
Where are you from?

Speaker 3 (02:04:37):
By the way, what about w w JD?

Speaker 7 (02:04:43):
What would do?

Speaker 3 (02:04:44):
Yeah, my wife.

Speaker 4 (02:04:46):
Got that one right away.

Speaker 3 (02:04:47):
Okay, so let's talk about something. There is a there.
They're more speaking of texting. I found the latest one,
the latest scam, latest scam, and I almost fell for it.
And then okay, so there's a picture of a cute
dog and they text you with a picture of a
cute dog saying he's very comfortable, can't wait to see you,

(02:05:14):
he's waiting for you, or something about. So you're drawing
off the fact that maybe it's somebody like there's a
package for you or something.

Speaker 4 (02:05:24):
But it's a way to get a text message going.

Speaker 3 (02:05:27):
Many of these fishing scams start off with a friendly message.
Some of them say I just lost my job. And
then you say, well, I fell for one of these
ones where someone said I just lost my job and
I wrote back and said I'm sorry.

Speaker 4 (02:05:41):
It's not who you think it is.

Speaker 3 (02:05:42):
Okay, Oh, they say, oh, I'm so sorry. I was, uh,
this is uh whatever, her name was, Susie or whatever,
and I was just trying to text my friend I'm
bummed about losing my job. And then I thought, okay,
this is weird, and she goes, where are you from?

Speaker 4 (02:05:57):
And then I just blocked the number.

Speaker 3 (02:05:59):
But have you gotten text where They start out friendly,
trying to that's the new thing. And then eventually what
they do, and by the way they have been successful,
they start getting money from people. I mean, it's amazing,
it's amazing. They're geniuses at how they do it. But
they all start out with some innocent message, you know,

(02:06:20):
about your dog. And now they're starting to use pictures,
you know, about their dog, or or they put a
picture of themselves in or presumably themselves some attractive guy
or some attractive gal saying what do you think I
just got back my hair. He did a special thing
to my hair, you know, And and they usually address
the person as, you know, what do you think Mary,

(02:06:42):
I just had my hair done or whatever. And then
if you get a guy who's really lonely and stuff,
he might say, you know, you look great, but it's
not me. And then it goes on, well, we had
one guy who wrote to us. It started out with
a hairdoo. He ended up texting her money to fly
here to see him. I mean now that took over
a month time, but she never flew here to see him,

(02:07:05):
and the money, of course is gone. So I tell
people this, don't engage. Okay, if you want to engage
for fun, that might be good, but remember when it
comes to money or information, don't bite. Ever, no, ever,
don't ever bite. And there are so many people believing

(02:07:29):
that somehow they have this relationship and they want to
keep it going, and they send money because they want
to do the ultimate meetups. It's truly sad. We have
more coming up. If you have any car questions, I
have some text here, give us a call at three
three seven to one three talk Christina will take you.

Speaker 4 (02:07:46):
Coming up next.

Speaker 3 (02:07:53):
Go with a sure thing Denver's Best roofer Excelroofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up, free, no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to
one help. You'll think you're his only customer. When you

(02:08:15):
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martina here, Welcome
to the show. Renew Home Innovations dot com. The most
Beautiful walkin Showers Italian porcelain. That's three o three nine

(02:08:38):
zero four two thousand. They can do it in two
or three days with one year to pay and no interest.
The most Beautiful Showers Italian porcelain. And it's three oh
three nine zero four two thousand. Let's talk, okay. So
Christina called earlier, and Christina is on the line now
and I'm bringing up Brad O'Brien, attorney at law, and
she said, Tom, you know, we have a dilemma. This

(02:09:00):
company took over, or this management company took over, and
they're new owners, and I think our rights are being violated.
And I'm not going to go through each and every
little problem, but i will say the main one. They're
raising your rent. And they said basically, we're raising your rent,
and they're raising it by quite a bit, Christina, the

(02:09:20):
rent would be going if they had their way from
what to what.

Speaker 21 (02:09:25):
My specific circumstances are twenty one, twenty five to twenty
six fifty okay, with a nine day notice.

Speaker 3 (02:09:33):
With a nine day notice, Now, Brad, she's been there
for how long have you been there? Christina?

Speaker 21 (02:09:41):
Since January twenty twenty five?

Speaker 3 (02:09:43):
So since January twenty twenty five, and her lease expires
May first, or expired May first, twenty twenty six. And
so she had a written agreement of a lease and
the lease fired May one, twenty twenty six. And she said,

(02:10:05):
according to the law she reads, they can't raise rent
like that without giving her sixty days notice.

Speaker 4 (02:10:16):
And we looked at that.

Speaker 3 (02:10:18):
Law she gave us the one that she talked about,
and what we saw was something that said if there
is no written agreement, then they can do then they
have to give a sixty day notice. So our question
to you, Brad, does that previous lease count as a

(02:10:41):
written agreement for this law.

Speaker 22 (02:10:44):
So there's three places to look to answer this question.
There's the contract, which is the lease, There's landlord tenant law,
and then there is the medical law. The governing that
you call out a Department of Public Health and Environment.
Because this is a sense of living, it has a
residential component.

Speaker 3 (02:11:04):
And a medical No, no, it's not assisted living, not
assistant no.

Speaker 22 (02:11:07):
No, no, no, Okay, I was told that.

Speaker 3 (02:11:09):
No, no, I think he was calling the name of
the place's asset living.

Speaker 4 (02:11:14):
It's it's the.

Speaker 3 (02:11:14):
Name of the company, the management company. Okay, so the department,
that's right, the apartment expired May first.

Speaker 22 (02:11:21):
Okay, So let me retract that to the two places
to look on the lease and Colorado Land Lieutenant law.
So already the lease provides, well, let me actually start
with the law. Yes, a sixty day notice a rent
increase is required under Colorado law. But if the lease

(02:11:43):
says something about rent increases and provides a different notice period.

Speaker 23 (02:11:46):
Than any longer than that would governor as well.

Speaker 3 (02:11:50):
Okay, Now what we're asking is this now, first, let
me ask Christina. Does the lease uh say anything about
rent in preases as of May first? It does not.
It doesn't address anything at all.

Speaker 21 (02:12:06):
Doesn't address a time frame at all.

Speaker 3 (02:12:08):
Okay, okay, Nor does it address rent increases frame.

Speaker 21 (02:12:13):
It addresses time frame for if you give notice to vacate.
That's the only time frame at reference.

Speaker 3 (02:12:19):
What does it say if you give notice to vacate,
you have to give a certain notice?

Speaker 21 (02:12:23):
Correct thirty days, I believe.

Speaker 22 (02:12:25):
Okay, So she's in the middle of a twelve month
mace leanlords cannot increase the rent in the middle.

Speaker 7 (02:12:30):
Of a twelve month lea, not in the middle.

Speaker 21 (02:12:32):
My lease expired. I had a fifteen month leaf. I
went from January to May first, twenty twenty six. So
my leaf has been expired for twenty eight days.

Speaker 7 (02:12:43):
Ohly in months money?

Speaker 21 (02:12:45):
Yes, correct, because they failed to.

Speaker 3 (02:12:48):
Renew it, Christine, Christina, get we get that right now.
We just need to know the answer, Brad. From what
we read, they have to give sixty days notice under
certain condition, yes, and.

Speaker 22 (02:13:02):
She's in that condition where the sixty days does apply.
It is sixty days working backwards from the effective date.
So if her lease runs from the first of the
month to the end of the month, then they would
have to give the notice of rent increase sixty days
before the first of the month on which it love
it will apply. So they gave her notice that says

(02:13:23):
this is a thirty day notice, even though there is
dated May twenty second for effective June first, nineties later.
So that is on its face defective, and as well,
it was less it was nine days, not sixty days,
so it's just not good notice. It's not a proper
rent increase, and it's not enforceable.

Speaker 3 (02:13:40):
Okay, Now, somewhere in the law we read, Dimitri helped
me here. Now listen carefully, Brad, because we read the law,
and what did it say, Dmitri?

Speaker 6 (02:13:48):
Brad?

Speaker 19 (02:13:49):
So, when I read the law, it said that if
there is no written agreement, the landlord has to provide
a sixty day notice to increase the rent. However, my
position is that caller has a written agreement. It's true
that the initial term expired on May one, but then
it became a month to month lease. Doesn't that mean

(02:14:09):
that she has a written agreement right now? And that
doesn't that also mean that the sixty day requirement does
not apply in her case?

Speaker 4 (02:14:17):
Yeah? What do you think about that?

Speaker 3 (02:14:18):
Brad Well? That is.

Speaker 13 (02:14:22):
A common.

Speaker 22 (02:14:24):
Question that people have because the law is drafted poorly
and it's very cryptic. In this situation, my interpretation is
that even though she did have a written fifteen month lease,
that she does not have a written lease for what
happens after that.

Speaker 7 (02:14:41):
Okay, right now she's in the.

Speaker 22 (02:14:43):
No written lease situation for purposes of this rent increase.

Speaker 3 (02:14:47):
So they truly have to give her. They have to
give her sixty days notice. So what happens when they
expect rent at the end of the month, they expect
way more rent. What does she say to that them?

Speaker 22 (02:15:01):
Well, she pays her She tenders her regular rent payment
at the amount that she expects is the right amount,
and if they want to do something about it, they're
going to have to go to court and try to
evict her and then go in front of a judge
and they get shot down on their defective notice the
rent increase.

Speaker 21 (02:15:21):
Can I ask the question, yes, so if they you'll
decide to because I've already emailed them and they're added
it that they did not break a law that they
only have to give thirty days notice. They said they
talked to their legal team and that's what they were given,
which is crazy. But anyways, can't they provide a new
notice on my door for renewal? Doesn't the sixty days

(02:15:43):
begin the day I received that new notice with the correction.

Speaker 22 (02:15:48):
Well, the timing would be at this point if today
they wanted to increase your rent to the higher amount.
So we're well before the end of May, and so
sixty days from now, with event July so right now,
if they gave you notice today, they could increase your
rent effective August first. That's the earliest thing can do.

Speaker 3 (02:16:07):
M Okay, So thank you very much, Brad. We really
appreciate that, Christina. So he's basically saying that they were
required to give you notice because your lease expired and
you were no longer under a written agreement. Again, he

(02:16:29):
did admit that it's hazy and it's poorly written, and
a lot of people get confused about this, but he said,
as far as he's concerned, when when you were, when
you're lease expired, you no longer had any kind of
an agreement, so you can press it.

Speaker 21 (02:16:53):
I'm worried about retaliation, but well.

Speaker 3 (02:16:56):
Yeah, well they're gonna they're gonna try to evict you,
and you're gonna have to just fight the eviction.

Speaker 4 (02:17:02):
But eventually they can get rid of you.

Speaker 3 (02:17:04):
Let's face it, you are a month to month tenant,
so even if you know, even if you win this
and you delay it, they can still evict you.

Speaker 4 (02:17:13):
Anyway, we have more coming right up.

Speaker 3 (02:17:16):
Go with a sure thing Denver's Best roofer excel roofing
dot com. You don't pay a cent until you're contenth
time for an insurance checkup free no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only

(02:17:38):
customer when you choose Frank durand the Real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. By the way, honest, honest,
Mold Remediation and Detection Genesis Tootalexteriors dot Com.

Speaker 4 (02:17:56):
Let's talk to TJ.

Speaker 3 (02:17:59):
TJ real quick here, man, I want to talk to
you because it is car day and people love their
garages and you have you're launching your new company. We've
had you before, You've done your great job. Tell me
about your new company.

Speaker 14 (02:18:17):
Yeah, we're in garage gurus. Tom. I actually combined with
my partner and we're doing floors, cabinets and everything right now.

Speaker 3 (02:18:29):
So you're going to combine the floors and the organization
part of it. Cabinets, what kind of cabinets, gladator, I
love them, and what As far as garage floors, what
kind of floors will use a Polyetspartik, which is twenty
times strong than a pop seat. Absolutely, I've heard of

(02:18:50):
that before. And as far as any specials for people
who want to call you.

Speaker 10 (02:18:58):
Yeah, right now.

Speaker 15 (02:18:59):
Any two car garage we're doing for three thousand.

Speaker 16 (02:19:02):
With the side walls.

Speaker 5 (02:19:04):
Wow.

Speaker 22 (02:19:04):
And any four and any three car we're done for
four thousand dollars with the side walls.

Speaker 14 (02:19:11):
It's only four and five thousand dollars.

Speaker 3 (02:19:13):
No, that's that is a great deal. A three car wait,
did I get us right now? A three car garage?
Did you say for three grand? Or four?

Speaker 13 (02:19:23):
For four thousand?

Speaker 3 (02:19:24):
Four thousand? Okay, four thousand, and a five car garage
we'll do it for go Lee.

Speaker 4 (02:19:33):
That is unbelievable.

Speaker 3 (02:19:34):
And you have a number of choices and prices, and
I know they're indestructible. And you guys, unlike these other clowns,
do the real prep. I know that for sure. And
then as far as the gladiators, if you want to
do the whole shooting match, so you can do gladiators
right after you put up the floors or.

Speaker 4 (02:19:51):
Do you do the uh?

Speaker 3 (02:19:52):
Do you do the cabinets first?

Speaker 15 (02:19:55):
We do that storage the day after.

Speaker 12 (02:19:58):
If the customer.

Speaker 3 (02:19:59):
Wants okay, and you're taking bookings now for your new company?
Where do people call?

Speaker 1 (02:20:06):
Uh?

Speaker 14 (02:20:07):
Seven two zero nine two four four eight two four
four eight.

Speaker 3 (02:20:14):
And I'm wondering if I can get you on Monday.
Are you going to be around Monday? Because I want
to talk more about the We get so many questions
about garage floor codings. I don't have enough time to
go over it. Can we get you on Monday? Yes, sir, okay,
acts rite TJ down for Monday. Meanwhile, people, if you
want great garage floors and gladiator cabinet, try garage. Hey,

(02:20:38):
it's a father's day president right. Seven to zero nine
three nine twenty four to forty eight seven two zero
nine three nine twenty four to forty eight. We're going
to talk about garage floors on Monday, because really and
truly they are unbelievable if you're if they're done the
right way, and they're terrible if they're done the wrong way.
So we'll go over what to look for. Hey, David,

(02:21:00):
what's going on with you?

Speaker 4 (02:21:01):
David? Welcome?

Speaker 23 (02:21:03):
Yeah, I have a quick question on a diagnostic trouble code.

Speaker 4 (02:21:08):
Yeah, what is?

Speaker 23 (02:21:09):
I have a peach broad position sensor and I erase
it with my OBD two meter and it puts it
in a permanent state in the background, were able to
drive it.

Speaker 3 (02:21:25):
Hold on, hold on, We're running out of time and
I don't want to run out of time.

Speaker 4 (02:21:28):
Where do you get your number? Okay, hold on,