The Troubleshooter 12-08-25

Episode Transcript

Speaker 1 (00:00):
Ye'll rip, you don't have come running just as fast
as we can.

Speaker 2 (00:16):
Shooter's gonna help coming.

Speaker 3 (00:19):
Man Dix is the Troubleshooter Show.

Speaker 4 (00:22):
No, Tom Martine, Hey, I'm Tom. What is going on
in your life? Welcome to the show.

Speaker 5 (00:30):
One and all those listening live on our radio station.
Thank you for being here. Those listening are streaming on
your smart device, thank you for being here. Our YouTube morons,
thank you for being here. And of course all of
you who have downloaded this podcast and are listening sometime,
thank you for being here. Yeah, we have a weird,

(00:51):
fragmented audience. That's what the world is all about, and
thank you. Here is the main theme. Though we solve
problems we do on and off the air, it all
starts with you contacting us now. Primarily we want phone
calls because we want to shoot the breeze with you.
Major Mark Major is he there? Yeah, yeah, yeah, tell

(01:13):
us why we want to shoot the breeze.

Speaker 4 (01:15):
If we're a radio show.

Speaker 5 (01:20):
People don't have patience anymore, a lot of people, so
we're gonna we'll get to your calls immediately if you
call in it three oh three seven one three talks
seven one three A.

Speaker 4 (01:29):
Two five five.

Speaker 5 (01:30):
I still haven't figured out why some days were slammed
and other days were not and other days were in between.
It's just weird. But all I know is this, we
want to talk to you seriously. If you think someone
maybe is shucking and jiving, maybe you know, you don't know,
you don't know, maybe somebody is not treating you, well,

(01:53):
how about this tell us, Yeah, we have sometimes people
who do the jive talking to you and you know
there's something wrong right in the beginning. Well, you don't
wait and wait until somebody scams you and then disappears.

Speaker 4 (02:14):
At the first sign of trouble.

Speaker 5 (02:15):
Give us a call three oh three seven to one
to three talk.

Speaker 4 (02:19):
That's when we're on the air.

Speaker 5 (02:20):
But you can call three h three Martino at any
time three oh three six, two seven, eight, four sixty six.

Speaker 4 (02:29):
And we will get you on the next show.

Speaker 5 (02:31):
Or you can call live when we're on the air,
three oh three Martino will get you on a programming
note here, I'm trying to experiment. I'm putting up my
raw notes online at three oh Threemartino dot com, so
on that you'll see bios of me and Mark and
then basically the number and the email address is just
a very bare bone sight. But under the blog i'm

(02:53):
putting up, I'm just trying it. And I already uploaded
all of twenty twenty five's show notes. Now they're raw notes,
so it could say something. It may not make sense
to you, but some of it will. And it's made
for those who listen that want to go back and
hear it again.

Speaker 4 (03:11):
Because I uploaded them for the whole year.

Speaker 5 (03:14):
There's a lot of titles and stuff missing, but I'm
trying it as an experiment to see what you think
about the notes. So if you go to three h
three Martino dot com, it'll it'll it's called Radio Show Blog.

Speaker 4 (03:27):
It's the menu across the top.

Speaker 5 (03:28):
We have all the regular, of course stuff on that
site to get to listen to the show and to
download past shows and all of that. So all of
that's the same as are their sites. It's three or
three Martino dot com. So let's talk about my guests,
say Excel Roofing Henry Bretts. They do roofing and lately
they've been doing lights.

Speaker 6 (03:49):
Henry is a.

Speaker 4 (03:50):
Smart young dude.

Speaker 5 (03:51):
He says, you know what, during the slow time, I
want to keep my crews working. So what we're going
to do is we're going to do some accent lighting.
You know, you can call it holiday lighting, but really
this accent lighting, I've seen people use it throughout the year,
like to just use some white lights on one side
of the house to accent to the lines of the home.
Some people use it on broncos. You see orange and

(04:13):
blue a lot. Some people light up birthstones colors for
their kid's birthdays or something. But in any case, whatever
is before Mark and Sue's got it on their house
and they're all out in the country, and unless you're
flying over it like I do, I don't know who's
going to see it. Maybe a couple of neighbors. Mark

(04:33):
and SEUs did it strictly for themselves. They love it.
And Mark, did you do all sides of your house
or just two sides? How many sides did you do on.

Speaker 6 (04:43):
Your rout in the garage side?

Speaker 4 (04:44):
What's you're? The only things anybody could see from are
a cul de sac is okay?

Speaker 5 (04:49):
And Henry, how is the lighting business going? It's mainly
mainly we can say holiday lighting right, mainly is the
main reason people do it for various holidays.

Speaker 6 (05:03):
For the most part.

Speaker 7 (05:03):
You know, it's primarily used for Christmas lights, and you
know Halloween whatever that is.

Speaker 4 (05:08):
Yeah, they do that.

Speaker 5 (05:09):
I've seen orange and some purple or whatever lights for Halloween,
different colors.

Speaker 1 (05:13):
Brown.

Speaker 7 (05:13):
You're saying that you can turn it to accent lighting,
so it'll only light up maybe like every third strip. Yeah,
and then it projects down with these really nice white
accent lights.

Speaker 6 (05:22):
And you know, it's been really good.

Speaker 7 (05:24):
And it is definitely more expensive the first year than
putting up Christmas lights, but in like, if you're paying
somebody to hang Christmas lights at your home every year,
it's much more cost effective over like five ten years.

Speaker 5 (05:36):
Oh, Christmas lights are drastically expensive. When you say more
expensive than hanging lights, you're right, But you're not more
expensive than the other people doing this accent lighting. I
went online and got a bit and I went and
compared it, and you guys are way cheaper than anyone else,
way cheaper than anyone else doing it.

Speaker 8 (05:53):
And I don't know.

Speaker 5 (05:54):
Why, but you are, and the quality of lighting is
the same or better.

Speaker 7 (05:59):
Yeah, I mean it's it's just because we don't, you know,
we're not running this huge TV campaign and everything like that.
Like some of these other companies, and we're able to
keep our costs a little bit lower on the product.

Speaker 1 (06:09):
Yeah.

Speaker 5 (06:10):
Okay, So anyway, if you're interested in that, we got him,
We got to Henry. Of course, we're going to talk
about anything you want to talk about on the show
at three zero three seven one three talk seven one
three eight two five five. I'll tell you what I
want to talk about that came up. I got this
letter which led me into a whole a whole well

(06:32):
of consumer topics. But it started with someone that said, Tom,
please share this in case it happens to anyone else.
For almost a year my inn by the way, they
texted me and again, we do want your phone calls,
but I'd be remiss if I didn't mention we do
have the texts, and people do text me at seven

(06:54):
four seven nine eighty. That's our personal show text on
the show seven four seven nine nine nine fifty eighty.
Now again, we if you do text us, at least
leave a phone number two. I guess some of it's
automatic and we'll call you back, but we'd prefer your
phone calls, and we will get you right through a promise.

(07:15):
We will schedule you so you never have to wait.
If you call in and we're really busy, we'll call
you right back. So we'll do all of that. But
you can text this seven four seven nine nine nine
fifty two eighty and let me go back to that text.
It says for almost a year, my internet service provider
was charging me for going over my data cap and

(07:35):
I know that there were times I barely use the internet.
By the way, I'm paraphrasing some of this, Okay, I
was getting two hundred to three hundred gigabyte of unexplained
data usage every month. I changed my passwords, bought a
new modem, even stop streaming just as an experiment. For
two weeks, still the mystery data drain continued. My provider

(07:59):
insists did the meter was accurate and refused to credit
me and said, look, you're using the data, so figure
out why you're using the data. By the way, for
those listening, data is a funny thing because a lot
of things background update in the background, So on your smartphone,

(08:20):
on your devices, on your home whatever, things have a
way of updating on their own unless you stop it.
Most of us accept background data updates and stuff because
that's the way we want to do it anyway, So
what was happening?

Speaker 4 (08:36):
This person writes, After months of.

Speaker 5 (08:38):
Fighting, I got a tech savvy friend who connected some
kind of traffic monitoring device between the modem and the
router and discovered something shocking. They traced it down to
a smart device in his house, the refrigerator that had

(08:59):
a corrupt this software update that was stuck in a loop.

Speaker 4 (09:04):
So it was trying to update itself.

Speaker 5 (09:07):
It was somehow a bad file, and when it tried
to do it again, it would it would reject it
and then try to do it again, so it was
a loop. I don't know if this has ever happened
to you, but when they used to have manual updates,
every once in a while, I take a bad update
and you got caught in these loops, it was terrible.
But anyway, my smart refrigerator started was in this loop

(09:33):
and kept downloading data rejecting it, and.

Speaker 4 (09:38):
The loop went around and around a round.

Speaker 5 (09:40):
So what they did was they called someone from service
who was able to come out and force an update.
But wait until you find out what I found out
about this Internet of things. The Internet of things I
O T that is an entire world onto itself, The

(10:03):
Internet of things and what I discovered just looking into
this refrigerator. I mean, just open my eyes. It's crazy.
But anyway, we'll also take your calls. Dave, you're gonna
be up next. I got to take this break. This
hour brought to you by waterpros dot net. The absolute
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(10:24):
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best at the lowest prices three h.

Speaker 4 (10:41):
Three eight six two, five, five, five four.

Speaker 5 (10:48):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 4 (10:52):
You don't pay a cent until you're content.

Speaker 5 (10:58):
Time for an insurance checkup, free obligation comparison call Compass
Insurance Paying too much your coverage at dozens of insurance
companies find out now three all, three, seven seven one help.
You'll think you're his only customer when you choose Frank
durand the Real estate Man dot com to list your
home with Remax Alliance three All three nine two zero
sixteen twenty two. Hi Tom Martino, back with you on

(11:21):
The Troubleshooter Show with Mark Major, talking about your problems,
questions and complaints. Steve called on Friday, was upset that
a store asked for his driver's license when he wanted
to buy I believe a lottery ticket or something, and
he said, I don't believe in getting my license scanned.
He says, look, I'm in too many databases. Who this

(11:43):
is what he was telling us, you know, I just
I'm just sick and.

Speaker 4 (11:46):
Tired of all this.

Speaker 5 (11:47):
And when he refused to do that, she asked him
to leave, and he wanted to buy a soda pop
and they said, no, leave. I mean that was the
story we got, Steve. Are you here to update that story, sir?

Speaker 9 (12:03):
No, I'm not. Tom. I wondered how everything was the
last or if anybody.

Speaker 4 (12:08):
Oh, I'm sorry, I thought you were the one.

Speaker 5 (12:10):
I'm thought are you the one that it happened to
or are you the one that you're just wondering what.

Speaker 4 (12:15):
Happened with it?

Speaker 9 (12:16):
Oh? It did happen to me, And yeah, you have
got a great memory, you have nailed it.

Speaker 5 (12:24):
And yeah, well it was only Friday. It was only Friday.

Speaker 6 (12:30):
I want that. That's funny what.

Speaker 4 (12:33):
I want to know.

Speaker 5 (12:34):
And by the way, if you hear two other voices
other than Mark and me, it's a we got deputy
Bone deputy doc back at.

Speaker 4 (12:42):
The mean studio. You know, here's the deal, Steve.

Speaker 5 (12:47):
We had other people comment, and I've had other people
text and people. Some people agree with you. Some people think,
you know, it doesn't.

Speaker 4 (12:55):
Really matter anymore.

Speaker 5 (12:56):
I mean, we're you know, what difference does it make?
But there are other people who feel similar to you,
and they don't want their driver's license scanned.

Speaker 4 (13:08):
I you know, I don't care anymore.

Speaker 5 (13:10):
I I really don't, Steve, What in your mind is
the problem? Like, let's just say you go places now
and they want to have your, uh, your driver's license scan.
What would be the problem with that? I'm just asking, guy.

Speaker 9 (13:28):
Seeing people having knowledge of my personal business. Yeah, cigarette,
they would know that I was a smoker if yeah,
if it was scanned for cigarettes.

Speaker 6 (13:43):
Are you online right now?

Speaker 1 (13:46):
No?

Speaker 10 (13:47):
I'm not.

Speaker 5 (13:48):
Do you ever go online social media or anything like that?

Speaker 11 (13:52):
No?

Speaker 9 (13:52):
I do not have any social media. I do have
a Chromebook and I can get on the internet.

Speaker 4 (14:00):
Yes, so basically then.

Speaker 5 (14:06):
You you just have a personal thing about your data.
But you do understand, and I think everyone listening you
do understand that people have all kinds of information on
us already. And one more scan I think at a
convenience store isn't such a big deal.

Speaker 4 (14:26):
But that's my thought, that's not your And anywhere you
go on that Chromebook, it tracks you.

Speaker 12 (14:31):
I don't care where you go, if you go to
Fox News or MSNBC or porn Hub, it knows exactly
what's going on.

Speaker 9 (14:38):
Yeah, it's I want to thank you for the thought
that you've put into it. And one follow up on this, Yes,
I have been back to that same convenience store, okay,
a different clerk. Yes, did not want to scand my

(15:00):
birthday off of my driver's licens.

Speaker 5 (15:03):
You mean for the you mean for the purchase of
lottery tickets.

Speaker 9 (15:08):
Absolutely, really, I wonder.

Speaker 5 (15:12):
Why one would read it off your driver's license and
the other one wanted to scan it. I don't think
they were personally gaining from it that. I just think
maybe I don't know who knows, Steve, maybe that first
one was just being lazy or something. I think you
would be shocked though, if you knew how much information
people have on us in general.

Speaker 6 (15:33):
Again, I'm not.

Speaker 5 (15:35):
Encouraging that people go out and you know, be loose
with their information. But most everything I think is known
and is public. Most everything. I mean obviously, our usernames
and passwords, you know, keep close and we never share those.
But I think our demographic information, our names, our addresses, basically,

(16:02):
our phone numbers, our social security numbers, I think they're
all known to so many people right now, and I
don't think there is a.

Speaker 4 (16:11):
Way to keep that private.

Speaker 5 (16:14):
Keenan, Let's talk about your twenty twenty two Hyundai Kona.

Speaker 4 (16:20):
What is going on?

Speaker 13 (16:24):
Do you want the beginning or do just.

Speaker 5 (16:25):
Yeah, general, I want to be I want the whole story,
and then I'll ask questions.

Speaker 4 (16:30):
But what's going on?

Speaker 6 (16:31):
Keenan?

Speaker 13 (16:33):
Okay, So it's a twenty twenty two Hyundai Kona. I
bought it earlier this year in May, so I'm the
second owner. I had like sixty thousand some miles on it. Yeah,
down the highway and it wouldn't accelerate. It was starting
to slow down, so I pulled over and noticed there
was an oil leak. So I show it off and

(16:54):
had it owed to a shop in Canyon City. Shop
what to crap in? The filter cap? Oil filter cap?
And they said they fixed it.

Speaker 5 (17:09):
An oil filter cap. The oil filter cap. Do they
mean the filler where you fill up your oil was
cracked or something?

Speaker 9 (17:20):
Filter cap?

Speaker 5 (17:22):
Okay, I don't know what they mean by that, but anyway,
they mean exactly that, the oil cap. Well, they said
oil filter cap mark. I don't know what the filter
What does a filter cap mean?

Speaker 4 (17:36):
I don't know.

Speaker 6 (17:36):
I have no clue.

Speaker 5 (17:38):
Then, yeah, yeah, that's the part I don't understand.

Speaker 4 (17:41):
Did it leak everywhere? Did you see it leaking?

Speaker 13 (17:43):
Sure, you have to take the cap off to pull
the filter out.

Speaker 5 (17:47):
Okay, so they have the filter, the filter is encased
in some and has a cap on it, and they
said it was cracked. But what would that's But that
doesn't keep the water oil?

Speaker 13 (18:02):
It did an oil change okar, and sent me on
my way.

Speaker 4 (18:06):
Okay, I got it.

Speaker 13 (18:07):
Day I was going. I was on the highway and
the engine started screaming and I could hear knocking. So
I pulled over, shut it off. Had it towed back
to Serby again?

Speaker 1 (18:19):
Yeah.

Speaker 13 (18:20):
At that point they told me there was an engine
a major engine component failure and I had to have
it towed from Derby to the dealership in Colorado Springs.

Speaker 4 (18:31):
So what's going on? What did it turn out to be?

Speaker 6 (18:34):
What did the dealer say?

Speaker 13 (18:35):
The dealership in Colorado spring said that the engine needs
to be replaced. Golly, so they had they went through
the warranty company. Obviously I'm not the first owner, so
it's not the first warranty, but it's the second owner warranty.
They're denying it, saying it was a pre existing condition.

(18:57):
And so now I'm out an engine.

Speaker 6 (19:00):
And how long did you own the vehicle? I missed that.

Speaker 13 (19:04):
Since May of this year.

Speaker 4 (19:06):
So you bought it.

Speaker 5 (19:07):
You obviously bought it used and you had some kind
of an extended warranty on it.

Speaker 12 (19:13):
Yes, Why are they saying it was pre existing.

Speaker 4 (19:18):
Because they don't want to cover it?

Speaker 13 (19:21):
Yeah?

Speaker 12 (19:21):
Yeah, And I was trying to ask you that at
the beginning. Were you seeing oil on your driveway?

Speaker 13 (19:28):
It was after I noticed it wasn't accelerating and I
pulled over. I noticed an oil leak.

Speaker 6 (19:34):
No, no, no, no, no.

Speaker 12 (19:35):
Prior to them replacing the other company replacing the cap,
did you notice oil leaking.

Speaker 4 (19:43):
That was now by the way, is this twenty twenty two?

Speaker 5 (19:47):
Would this be under the original Hyundai warranty or is
this something you bought at the dealer when you bought
the car.

Speaker 13 (19:54):
I bought it from Carmac. I am not the original owner,
so it's not covered under the ten year one hundred
thousand miles. It's covered under the second warranty, which is
the five year sixty thousand miles.

Speaker 5 (20:09):
And Mark, do you know what she's talking about with Dai?

Speaker 12 (20:12):
No, I've been trying to ask some questions. I do
not know what she's talking about. How many miles are
on the car?

Speaker 13 (20:19):
I already told you.

Speaker 4 (20:22):
Sixty, Okay.

Speaker 12 (20:23):
If they're sixty on it, then it would be not
covered by the five year sixty thousand mile warranty warranty.

Speaker 1 (20:31):
Right?

Speaker 4 (20:32):
And what about the ten year warranty from Hyundai?

Speaker 12 (20:34):
Would not be covered under that because she's a second
owner and she bought it from CarMax, not a certified
Hondai dealer. If she bought it from a certified Honda dealer,
it would be What I don't understand is they're saying
something was denied.

Speaker 6 (20:48):
What the hell was denied?

Speaker 5 (20:49):
And it was this was another warranty she bought when
she bought the car. I guess you bought it from CarMax,
and did they offer you some kind of a warranty
that you bought.

Speaker 13 (21:03):
Can I explain the whole thing without being interrupted?

Speaker 5 (21:07):
Okay, Nikki, you can explain the whole thing, but what
you call interruptions.

Speaker 14 (21:12):
Top the car.

Speaker 13 (21:12):
From the car Max in May of this year, when
I noticed that it was not accelerating, I pulled over
and noticed there was oil leaking and had it towed
to Zerby. That's when they said that the filter cap
was cracked and was leaking. They replaced the cap. The

(21:35):
next day, I was going to work and it failed again,
so I had it towed back to Zerby. At that
point they said there was a major engine component failure.
Had it towed to Colorado Springs. It is not covered
under the tenure one hundred thousand warranty because I am
not the original owner. We got that be covered under

(21:58):
the five year sixty thousand miles, but they denied it,
saying it was a pre existing Okay.

Speaker 5 (22:06):
But the five year sixty thousand, the five year sixty thousand.
We have to be able to see here's the rule.
We have to be able to talk a little. Okay,
just a little, let us talk just a little. You
said it had sixty thousand miles, so wouldn't it Wait
a minute, Nick, Wait a minute. Isn't it keenan it?
If you have sixty thousand miles and there's a sixty

(22:28):
thousand mile warranty, is.

Speaker 4 (22:29):
It under sixty thousand miles? Or is it sixty thousand miles?

Speaker 13 (22:34):
It's sixty thousand miles and one hundred and sixty six.

Speaker 5 (22:39):
Okay, so you're over the sixty thousand or did this
happen did you take it into the shop when it
was still under the sixty thousand mark? Well, okay, that's
why it's being rejected. Whether it's preexisting or not doesn't matter.
It's a sixty thousand mile warranty and you were over
sixty thousand. I mean, so what part of that are

(23:03):
we not understanding? We let you explain the problem, but
tell me what we have wrong. You had over sixty
thousand miles when this problem occurred, and therefore they're not
covering it under the sixty thousand mile warranty.

Speaker 4 (23:18):
Is that right? Or do we have that wrong?

Speaker 15 (23:21):
That's wrong.

Speaker 13 (23:22):
They submitted it to the hunt ten year one hundred thousand.
They denied it because I'm not the original owner.

Speaker 5 (23:28):
We got that, but the far five year sixty thousand mile.

Speaker 13 (23:31):
Warranty five years, and that one denied it, saying there
was a pre existing condition.

Speaker 5 (23:38):
But it wouldn't have mattered. If it's pre existing, if
you had over sixty thousand miles in your mind, doesn't then.

Speaker 13 (23:45):
The extended coverage that I got from CarMax should cover it.

Speaker 5 (23:50):
Okay, that's a whole different topic. And that's what we
were trying to get to when you told us we
were interrupting you.

Speaker 6 (23:56):
So the whole.

Speaker 14 (23:57):
Problem you still are.

Speaker 5 (24:00):
Goodbye, goodbye, Caanan, have a nice day, okay, because if
we can't get information from you, go to hell. Okay,
I'm not going to help you, and we don't want
to help you. All right, here's what we need. I
need to get information, and the whole original the question,
the original question was to get to this warranty that
CarMax offered and to attack that warranty because that's the

(24:21):
only warranty you have and they said it was pre existing.

Speaker 4 (24:25):
Well guess what it might be pre existing?

Speaker 6 (24:27):
It may not be.

Speaker 5 (24:28):
We have experts who can help determine that. But we're
not going to okay, we're not going to three oh
three seven one three talks seven one three eight two
five five. Hey Tom Martino here and let me just

(24:49):
explain something. And again this brings up the point again
and again and again. Extended warranties will not cover you
most of the time on usea cars.

Speaker 4 (25:00):
They suck.

Speaker 5 (25:02):
And one of the biggest outs they have, one of
the biggest ones is calling it a preexisting condition. We
have a call, Rick, who has a comment on that
previous caller.

Speaker 4 (25:13):
By the way, I you know, I just get so frustrated.

Speaker 5 (25:17):
Sometimes what we try to do and is get information.
The very first questions Mark was asking the very first questions.
He was trying to get down to the point that
she did have this. I know what he was asking
because I was listening. I was sitting here listening, and
she called it an interruption, and he simply wanted to
know what warranty rejected it.

Speaker 4 (25:39):
I mean because the other two she was out of warranty.

Speaker 5 (25:42):
Anyway, anyway, Rick, what is your comment on this on
this call?

Speaker 14 (25:46):
Go ahead, good morning, Tom, and think hey man.

Speaker 16 (25:52):
Okay, yes one, this is not generating towards you or Mark.
This is generating towards the listeners out there in Denver
and the rest of America. If you're going to call
into a radio show that you need help with something,
please do not be disrespectful, Blake. You're calling in because

(26:15):
you need help.

Speaker 15 (26:16):
Help.

Speaker 16 (26:16):
If these people are going to try to help you,
they need information. I've been listening to your show for years, years,
and it doesn't happen all the time, but it happens
freaquibly enough where I felt this time I just had
to call it say something.

Speaker 4 (26:31):
Well, we could have helped. Here's what it really sucks for.

Speaker 12 (26:35):
I'll tell you CarMax sold her a warranty that was useless.
CarMax needs to fight for and we were pressured CarMax,
but she didn't want to hear what we had to say.

Speaker 5 (26:47):
It is a common problem though, with extended warranties on
used cars.

Speaker 12 (26:54):
And if it was pre existing, though, CarMax, for the
life of God needs to at least refund them warranty
and probably needs to step up.

Speaker 16 (27:04):
I totally agree, Mark, But the other point I wanted
to make Number two is everybody out there listening, do
not purchase extend it warranty.

Speaker 5 (27:15):
Well, especially especially on a used car.

Speaker 11 (27:21):
You've been saying that for years.

Speaker 5 (27:23):
Yeah, because there's too many There are too many outs.
There are too many outs. And that's the thing that
bothers me is that people don't understand there cassually.

Speaker 12 (27:33):
What bothers me is she didn't give us the chance
to help her. But we've got to take a break,
all right, we got more.

Speaker 5 (27:40):
Come in right up, go with a sure thing Denver's
best roofer excel roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now

(28:03):
three oh three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the
real estate Man dot com to list your.

Speaker 4 (28:10):
Home with Remax Alliance three.

Speaker 5 (28:12):
Oh three nine two zero sixteen twenty two. Hey, I'm
Tom Martino. I got Henry Bretz with me from excel Roofing.
I got a couple texts one Watson O if you're
still doing the ninety nine dollars gutter cleaning Henry.

Speaker 4 (28:30):
So yeah, so, oh, are you gonna do a little
song in a dance?

Speaker 5 (28:34):
Hold on, let me get my tap a little tap dance. No,
go ahead.

Speaker 6 (28:39):
So this one's pretty exciting.

Speaker 7 (28:41):
We're actually not doing the ninety nine dollar gutter cleaning
right now, but exclusively for new customers, the first three
people to call in, we're doing a forty nine dollars
gutter cleaning. This is for one story homes that do
not have iced over one story homes.

Speaker 4 (28:58):
Forty nine bucks for the next three callers.

Speaker 6 (29:01):
Yep, why you know?

Speaker 5 (29:04):
We just okay, I want to take care of our people,
all right. So right now, who do they call to
get it?

Speaker 7 (29:10):
They call Excel roofing this three oh three seven six
one six four zero zero and just mention the on
air forty nine dollars gutter cleaning special the first three callers,
So call quick and you will get that offer.

Speaker 5 (29:24):
Oh right, let me ask you quickly. Let me go
to the phones. We got full lines. I wanted to
ask you why you're not doing the forty nine dollars
one Who should.

Speaker 4 (29:31):
I go to next?

Speaker 6 (29:32):
JR?

Speaker 4 (29:32):
Go ahead, JR.

Speaker 5 (29:33):
You have a title, a company on a house title?
Go ahead, JR.

Speaker 17 (29:36):
Yeah, Tom, I just want to want to find out
should I should I leave my wife or put my
wife even though we have different names, only been married
for a few years. Should I put her on my
d of the house like a beneficiary dd SO jr.

Speaker 4 (29:53):
It depends on what your goal is.

Speaker 5 (29:55):
If you want to leave your wife the house, you
can right now.

Speaker 4 (29:58):
You can just quickly.

Speaker 5 (30:00):
You can keep her on the on the on the
deed right now, or do a beneficiaries deed.

Speaker 4 (30:04):
You can do it anyway you want.

Speaker 5 (30:06):
If your goal is for her to live in the
house when you're gone, or to inherit the house, A
beneficiaries deed is fine. Is there a reason you wouldn't
want her part of it?

Speaker 1 (30:15):
Now?

Speaker 17 (30:18):
Yeah, there's some personal stuff?

Speaker 4 (30:20):
Okay, good? But then then then it's easy. Then it's easy.
A beneficiaries deed is the easiest.

Speaker 6 (30:26):
Thing to do.

Speaker 5 (30:27):
And by the way, uh, you know I talk about
this guy and I'm using him, uh, and that is
Dan McKenzie. You should just have Dan McKenzie do it
for you. It's inexpensive. He's good, he's great. Let me
see if I can get his number real quick. But
and I let me tell you, they have such a
low pressure kind of bo You went through it too

(30:48):
with him, isn't he cool? You go to you just
sit down with him. You have a couple of meetings
and they put a plan together. His number is eight
three three COO plan ends. It's easy to remember that way.
He's local. That sounds like a big national number. It's
not eight three three COO P L A N S.

(31:11):
Of course, the S doesn't mean anything in this context.
So it's eight three three two six seven fifty two
sixty seven and.

Speaker 4 (31:17):
That's Mackenzie Law.

Speaker 5 (31:19):
And the website is yeah, thank you, jar Okay. So
now it's uh either Robert or let me go to
h Bill. Go ahead Bill. As far as a solar
company you have a question on go ahead Bill, Welcome
to the show. Yes, I uh go with a sure

(31:40):
thing Denver's Best roofer Excel roofing dot com.

Speaker 4 (31:43):
You don't pay a cent until you're content.

Speaker 5 (31:48):
Time for an insurance checkup, free no obligation comparison call
Compass insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one. Help you'll I think you're his only customer
when you choose Frank durand the real estate man dot
Com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 1 (32:10):
Yeah, Rip new need advice, so.

Speaker 5 (32:19):
You don't have.

Speaker 1 (32:21):
You come running sustas.

Speaker 3 (32:23):
As we can.

Speaker 2 (32:25):
Shooter's gonna help coming man, this is.

Speaker 3 (32:30):
The Troubleshooter Show. No, Tom Martino.

Speaker 5 (32:35):
Hey, I'm Tom Martino.

Speaker 4 (32:36):
Welcome to the show.

Speaker 5 (32:37):
Three oh three seven one three talk seven one three
A two five five. How can we help you? That's
what we want to know. If you give us a call,
we'll try to help you. Of course, you know, we
can get into why we can't help you sometimes, like
for example, if you don't let us ask questions to
get the information we need.

Speaker 1 (32:56):
Uh.

Speaker 5 (32:57):
We really upset one woman who said, I'm sick and
tired of being tree like I don't know what I'm
talking about. No, we weren't doing that when we ask questions.
There's a reason for it. Call the station, though, call
us on the air. Let's talk about problems, questions, complaints,
but we need to talk about them. We need to
figure this out anyway. Robert called the show. He's on

(33:17):
right now. He wants to talk about house built twenty
three eleven sixty one and what it means for Colorado.

Speaker 4 (33:23):
And it has to do with the NOx emissions, by
the way.

Speaker 5 (33:27):
And it is an environment it's called Environmental Standards for Appliances, Robert.

Speaker 4 (33:35):
And what it will do.

Speaker 6 (33:37):
May Ill.

Speaker 11 (33:38):
I tell you what I know from experience.

Speaker 4 (33:41):
Go ahead.

Speaker 11 (33:43):
I had a water leak in a basement I had
to replace. I had to replace a water heater, and
then I've had stuff with a gas furnace. I've had
two contractors look at it. They have told me, for
instant a furnace of a standard house, the insta cost
plus installation right now up till January first is about

(34:06):
seven thousand dollars. After January first, it's going to be
twelve thousand dollars because of all of the new regulations,
unproved Knox testing. This is all coming from California. They
don't have any proof that it really does anything any better,
and they this is an edict. They didn't even vote

(34:27):
on this. And people need to know what it's going
to cost because then the maintenance and the inspection. The
contractors tell me they don't even know if they have
equipment that can do maintenance and the inspectors don't know
what the rules and regulations are. The water heater itself
from would have gone from thirty five hundred to fifty

(34:50):
eight hundred dollars just for the vessel.

Speaker 5 (34:53):
By the way we're being told by our experts, orientis
we're being told by our experts that we can spec
price increases, wholesale price increases of nearly sixty percent.

Speaker 4 (35:06):
See you grab that for me? Did you grab it? Okay?

Speaker 6 (35:10):
Got It's good.

Speaker 5 (35:12):
Anyway, here's the bottom line. He said a naughty word,
and I don't know when that's going to go away.
That should go away anyway. Who cares? I mean, what
I'm saying is who cares?

Speaker 1 (35:22):
I mean?

Speaker 5 (35:22):
Look, here's the bottom line. The thing is is we are,
no matter what, we are in a solid blue state
with solid environmental missions. Now I'm not saying that's good
or bad. I'm just saying the way it is. That's

(35:45):
the way it is. And whenever Governor Polis and his
team in the legislature, whenever they can mimic California.

Speaker 4 (35:56):
They will.

Speaker 5 (35:58):
There is just absolutely lee no doubt. Whatever Gavin Newsom
and his team do, that's what we do here.

Speaker 4 (36:06):
It's just a fact of life.

Speaker 5 (36:09):
And it even goes for crime, you know, and decriminalizing
things and all kinds of things. They mimic California. Why, well,
that's just the way it is. That's just the way
it is. We have decided as a state, and we
vote for these people. So if you're listening to me,
you either voted for him or against it. But I mean,

(36:31):
our state as a state voted in lawmakers that are
doing this, and right now this is just the tip
of the iceberg. We have so many things happening in
this state. You're not going to recognize it. You know,
whatever happened to the wild West, We're not the Wild West,

(36:51):
we don't, are you kidding me? We are a bunch
of woospbags in this state. So right now that he's right,
I wouldn't you know, if, first of all, if all
of this did something to truly help our environment, I'd
be all for it.

Speaker 6 (37:12):
What are we going to see?

Speaker 5 (37:13):
Truly by what they really want to do is knock
out all gas appliances. That's the real goal. And the
state has said that they want to knock out all
gas appliances.

Speaker 6 (37:27):
I would like to know.

Speaker 5 (37:28):
And by the way, not just we're not just talking
about water. Here, we're talking about furnaces. We're talking about stoves,
gas fired, anything. If it's gas fired, they want to
reduce the source of smog forming pollution. Okay, that's what
they want to do. That is what we voted in,

(37:51):
and that's what we have to live with. And the
price increases will be at least at least thirty seven
to eighty percent, but as high as sixty percent in
price increases. What do we do about it? You vote differently,
that's all. But it's not going to happen. Hey, it's

(38:12):
not going to happen. I've said this before. Wait in
a second, Doc, I've said this before. The amount of
pain people will absorb financially, economically, personal, lifestyle, whatever, the
amount of pain they will absorb to advance their political
agenda will astound you. It will absolutely astound you. The

(38:37):
fact that their kids will not be able to afford
apartments or afford to own a home doesn't matter to
them if they advance their political agenda.

Speaker 18 (38:47):
What were you going to say, Doc, doesn't Colorado have
an almost infinite supply of natural gas that we can use?

Speaker 5 (38:56):
I don't actually know about that. I don't know about
our supplies. Is something you've read that we have an
infinite supply. Well, here's the deal. Our state is on
a mission to do away with gas fired appliances, just
like California. I mean, doesn't California have something on the
books to this day that will eventually ban all gasoline

(39:20):
vehicles from entering the state by a certain date that
you won't even be able to drive on the you
won't even be able to drive in California.

Speaker 12 (39:29):
We're delivered that it can't be correct because there's nothing
that doesn't run on diesel right now that's going to
be hauling stuff.

Speaker 5 (39:37):
Well, I'm saying there is something on California's books. I'm
not sure what it is, but there is something that
right now that will prohibit gasoline vehicles in the state
of California. It might be a date way out in
the future, but I think there is something currently on
the books.

Speaker 6 (39:57):
Anyway.

Speaker 5 (39:58):
House built twenty three eleven sixty one takes effect January first,
and we are told, in fact, we got a text
about it this morning from one of our people that
said that listen to this. A basic forty gallon water
heater is increasing fifty six percent, and you can't expect

(40:24):
a contractors to absorb this or service providers they're not
going to.

Speaker 4 (40:30):
It's going to mean a lot of money, a lot
of money.

Speaker 6 (40:33):
That we have to pay out.

Speaker 5 (40:35):
So you know, you might well, it's too late to
do anything. It's already been passed. It's already been passed.
We were asleep at the wheel. How are we coming
at getting Brooke White on from Alliance Solar to talk
about this other solar problem.

Speaker 19 (40:50):
She has not answered me yet, so I'm still working
on it.

Speaker 5 (40:54):
Okay, So we're trying to get Brook White from Alliance
roof and Solar on to talk about this one.

Speaker 4 (41:00):
The question had to.

Speaker 5 (41:01):
Do with the time from installation to inspection to being online.
What can people expect with solar systems? You know, you
would think in a state where they want you to
reduce emissions and where they want you to be green,
that they would have a better system for getting solar

(41:23):
systems online.

Speaker 4 (41:25):
But they don't.

Speaker 5 (41:26):
That's another thing we can talk about. You See, what's
really amazing to me is how the state is a
state of dichotomy and controversy. They they say they want
one thing, but they make it incredibly difficult to actually
do it three out three seven one three talk seven
one three eight two five five. By the way, renew

(41:47):
home Innovations, speaking of furnaces, will do the guaranteed lowest
price replacement and they say put them to the test,
the guaranteed lowest price renew home Innovations dot com. If
you're looking at replacing a furnace, you will get the
lowest price.

Speaker 4 (42:03):
Three oh three nine es aer a four to two thousand.

Speaker 6 (42:06):
It's that simple.

Speaker 5 (42:07):
Three oh three nine are of four to two thousand.
Whatever it is, they'll beat the price. Renew home Innovations
dot Com. Go with a sure thing Denver's Best roofer
Excel Roofing dot com.

Speaker 4 (42:24):
You don't pay a cent until you're content.

Speaker 5 (42:28):
Please time for an insurance check up free no obligation
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out Now three oh three
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the Real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two mm hm,

(42:57):
Hi tomp here, Welcome to the show. Three oh three
seven one three talk seven one three A two five five.
Whatever's on your mind, we will help you. And we
have Reggie on, who wants to talk about some kind
of property damage.

Speaker 4 (43:12):
Reggie, what's going on with you? Hello Reggie? Hello Tom, Hey,
what's happening with you?

Speaker 20 (43:19):
Yeah?

Speaker 1 (43:20):
Sure?

Speaker 20 (43:20):
Thursday evening, a pickup truck jumped a small retaining wall
in front of my home and then proceeded to destroy
a decorative brick wall in front of my house. And
so the people were stand up. They stayed around until
we could get home, and they called the police, but
the police never came.

Speaker 5 (43:43):
And well, hold on, why did they call? They called
police to get it on the record.

Speaker 11 (43:48):
Well, I guess, so that was it.

Speaker 20 (43:51):
And so I called the police to report, say, hey,
I just had some property damage, because just send an
officer out.

Speaker 15 (43:57):
So we waited.

Speaker 11 (43:58):
About two hours.

Speaker 20 (44:00):
Then I got a call back from the police saying
we're not going to come out there, go online and
sell out that state accident.

Speaker 5 (44:07):
Report and so how much Why do you even need
all of this? If you have the person there admitting
that they did the damage, what else do you need?
Tell me you don't really need a police report? What
are you what is your what are you trying to accomplish?

Speaker 21 (44:25):
Okay, so I'm trying to get it fixed. They had insurance, Hello, yeah,
I'm here. Yeah, okay, they have Progressive insurance. I thought
the Progressive insurance to get the issue going. They came
back and said, well that we estimated your damage is
only seventeen hundred dollars, and seventeen hundred dollars will not

(44:48):
cover the damage that that I incurred.

Speaker 5 (44:52):
Okay, So but what I here's the part I failed
to see. What does that have to do with a
police report or anything? They're not going to assess. Okay,
all right, so right now, right now, it boils down
to this. You have someone who wrecked your landscaping, and
Progressive won't pay what it's worth.

Speaker 4 (45:12):
Is that the bottom line?

Speaker 20 (45:14):
Okay, bottom line?

Speaker 5 (45:16):
Then you don't have to worry about it because you
don't have a contract with Progressive.

Speaker 4 (45:21):
They're not they don't ensure you.

Speaker 5 (45:23):
The only thing you have to worry about is that
guy paying you, and that guy owes you the money.
Whether Progressive wants to pay it or not, it doesn't matter.
You see, just totally bypass Progressive and go after this
person for the damages.

Speaker 4 (45:39):
It's that simple. How much are your damages?

Speaker 20 (45:42):
Well, I'm in the process of getting, you know, a
contractor to come by and say, it's going to cost
this much to get me whole again.

Speaker 4 (45:52):
Okay. So then when you find that out, you say
to the guy that hit you, you owe me this much money.

Speaker 5 (46:00):
And if that guy says, and if that guy says,
go to my insurance company, you say no, it's not
your job to go to his insurance company. It's not
your job. It is his job to go to his
insurance company. All you have to do is collect the money.
So really, I hate when this happens. When people they

(46:23):
put how do I say this, It's like they get
their big brother involved. So, Reggie, this person that hit you, okay,
they owe.

Speaker 4 (46:33):
You the money and they have to understand that.

Speaker 5 (46:36):
And you shouldn't have to be fighting with that person's
insurance company. It's not your fight, it's his fight. And
by the way, this works all the time. It really
I just had a situation, I swear to you. I
just had a situation where my son's car was hit
and the guy of the nerve to tell me go
to my insurance company, and I said no, you go

(46:58):
to your insurance company. I'm not going to raise a finger.
I'm not going to do anything. You owe the money.
And you know that's the thing, you know, because his
insurance company, I didn't mind contacting them, But then they
start telling me, well, you should have reported it within
this much time, and you need to get this many

(47:18):
estimates and you need to do this, And I said,
wait a minute, where does it say I have a contract.

Speaker 4 (47:23):
With you and you get to dictate what happens.

Speaker 5 (47:26):
Right now, you're inshort hit me. You either pay it
or I'll go after your insured. So I filed directly
after the insured and as soon as I did, they
the insurance company came through and paid it. But whether
they did or not, it doesn't matter. You will get
paid if and the guy already admitted it's his fault,

(47:48):
right yeah, okay, okay, right, sure, sure make sure you
keep all communications. It's going to be important that you
keep all communicating on whose fault it is or any emails.
And what I would say to him is, well, first
you got to get the amount. Okay, you don't even
know how much it's going to be, So how do

(48:10):
you even know? How do you even know that Progressives
estimate is low.

Speaker 4 (48:16):
How do you even know that?

Speaker 20 (48:18):
Well, so it's snowed that night. Contacted Progressive and they say, well,
send me pictures a wide shot of the area, you know,
so they can take a.

Speaker 4 (48:27):
Look at it.

Speaker 20 (48:28):
Well, I said, give you any or so because the
place is on the north side of the house and
it's covered in snow. And about an hour after that
they sent me the estimate without having ever seen the
full extent of the damage.

Speaker 5 (48:42):
Okay, so why don't you find out what it's going
to be and then take the next step and if
you need help get we can give you help with
the next steps that you'll need, by the way, which
will be more logistical help. We're not going to give
you the legal wording and stuff, but we'll give you
the logistic help on what steps to take and how
to do it.

Speaker 4 (49:03):
Because you know, between.

Speaker 5 (49:05):
Mark Major and Dmitri, we have some people that have
been to small claims and county courts a lot of times,
and I did in the way in the past, but
recently Dmitri has been killing it with lawsuits in county
court and in small claims court.

Speaker 4 (49:23):
So we'll have a lot of information for you So.

Speaker 5 (49:27):
The next step for you, Reggie, is to get the
assessment of damages. You only have to do it once.
Make sure it's not unreasonable. And if you do.

Speaker 4 (49:37):
It twice, okay, that's good too.

Speaker 5 (49:39):
But just get a reasonable assessment of damages and then
see what Progressive says if you want to, as you
know you can, but then don't argue with progressive. We
go right after the other guy. Now you have I
assume the.

Speaker 4 (49:53):
Other guy's information, right, all of the information. Yeah, good, good.

Speaker 5 (49:59):
Make sure you take pictures too as well. That they
always help. They help. Anything you can do to wallpaper,
this helps. Mark any other suggestions.

Speaker 12 (50:07):
For him, No, not really, I mean that's pretty much yet.

Speaker 5 (50:11):
Okay, just document everything and go ahead and do it
and you'll find, you know, when people actually take that step,
even with small claims core, it's amazing how things start
to move really and truly, and no matter how big
the company or how little the company, they can't ignore it.

Speaker 4 (50:31):
That's what I love about it.

Speaker 5 (50:32):
Threeho three seven one three talk seven one three eight
two five five Frank Durand the real estate man right
now is offering free consultations on what your property will
sell for. He'll do a complete analysis of your home,
the supply and demand, the neighborhood, the comps, UH interest rates,
whatever the factors are, to tell you what he believes

(50:57):
your house will sell for on the market.

Speaker 4 (50:59):
And FRANKEDR Is pretty damn good at us.

Speaker 5 (51:01):
So if you want an idea with no obligation called
Frank three oh three nine two zero sixteen twenty two
nine two zero sixteen twenty two Frank Duran the Realestateman
dot com, go with a sure thing Denver's best roofer
Excel Roofing dot com.

Speaker 4 (51:21):
You don't pay a cent until you're content.

Speaker 5 (51:26):
Time for an insurance check up, free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real Estateman dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino,

(51:52):
your troubleshooter. Okay, so California. By the way, I look
this up. Will it has to end? This of all
gasoline and diesel powered vehicles by twenty thirty five. But
they don't ban all of the vehicles from entering, but
they will eventually. That's what they've been considering laws that

(52:14):
will keep ice vehicles, internal combustion engines, engines from entering
the state.

Speaker 4 (52:20):
They haven't actually.

Speaker 5 (52:21):
Done that yet, so bringing in an ice vehicle from
out of state, it's only the sale of ice vehicles
in California. It will be prohibited by the year twenty
thirty five.

Speaker 4 (52:36):
Now that might seem like a world away, but man,
think about it, it's not.

Speaker 5 (52:41):
And I don't know how successful they're going to be,
but there you go. Let's bring up Bill. I think
we do have our solar expert on and we have
Bill Okay, great, Bill brook White from Red Rocks are
actually right now. They're called Allian's Roof and Solar, and
eventually they will be changing their website. The website still

(53:04):
is redrocksars dot com and I'll give out that number
for those wondering.

Speaker 4 (53:09):
Brook.

Speaker 5 (53:10):
Somebody else texted me as long as I have you
on the air, do you guys still help people with
residential systems if they need service. By the way, I
know that you've gone commercial and you're doing a lot
of commercial systems.

Speaker 4 (53:25):
Do you still service residential systems or not?

Speaker 5 (53:30):
Yeah?

Speaker 22 (53:30):
Absolutely, we definitely do.

Speaker 5 (53:32):
So if people need help with their existing system, whether
you guys did it or not, you can help them
or at least give them some steps to take.

Speaker 22 (53:43):
Yepskly we do that all the time, all right.

Speaker 5 (53:45):
And I will be given out that number because there
are brook Why are there so many orphaned systems out
there right now? And I say orphaned because they can't
find anyone who had anything.

Speaker 4 (53:58):
To do with their initial set installation.

Speaker 6 (54:01):
Why is that?

Speaker 22 (54:03):
Yeah, so a lot of the systems are orphaned because
the install company either went out of business or they're
a nationwide company, and they don't really focus on their
clients or their clients' needs. And there's not a lot
of money in service casework. You're actually usually losing money
by having guys.

Speaker 23 (54:21):
Go out there.

Speaker 5 (54:22):
Okay, And by the way, that's how it used to
be with satellite television. You could always get somebody to
come out and install a dish, but you couldn't get
anyone out there if you needed any help, any service.
They didn't do service. All they did were sales. There
was no money in the service of it. Okay, I digress.
Let me get to Bill. Bill, you have a system

(54:42):
put in by Photon Brothers. Is that what it was called, right,
Photon brothers.

Speaker 15 (54:47):
That's correct.

Speaker 14 (54:48):
Yeah, Photon Brothers exist as far as I know. Is
nothing wrong with them.

Speaker 4 (54:53):
No, no, I understand they put in the system.

Speaker 5 (54:55):
But now explain to Brook what your hang up is
and where do you stand? And let's see what if
she has any suggestions? Go ahead.

Speaker 14 (55:05):
So they installed a rooftop system on September seventeenth of
this year, and of course the next step was inspection
and then of course to the utility company to which
is Core, to get it all hooked up and.

Speaker 15 (55:27):
Get a permission to operate.

Speaker 14 (55:30):
Where we are is almost twelve weeks right now and
we still don't have the inspection done.

Speaker 5 (55:36):
What does Photon Brothers say about it?

Speaker 14 (55:41):
Well, their project manager first that they were that I
would get corresponding with the Elbert County Electrical Inspector on
November the seventh.

Speaker 4 (55:59):
When was the completed? When was the system completed?

Speaker 14 (56:03):
September seventeenth, okay?

Speaker 5 (56:07):
And then and then Photon said the next thing would
be the inspection by Elbert County.

Speaker 14 (56:15):
It would be the inspection right with them and the
county and or the state. So the yah time they
got back to us on this was November seventh, nothing
happened on and so I talked to the individual christ
Engine that you're trying to get hold of that wasn't available.

Speaker 20 (56:38):
He's the same.

Speaker 5 (56:39):
So you're you're awaiting the Elbert County. I'll tell you what,
Let's do it this way.

Speaker 14 (56:44):
I'm waiting for the inspection, whether it's Elbert County or
the state.

Speaker 4 (56:49):
That's what I want Brooke to tell us.

Speaker 5 (56:50):
Brook what are the steps Let's say we get completion,
then what what are the actual steps before a solar
system is legally up and running? Can you give that
to us in a very simple logical way.

Speaker 4 (57:05):
What are they?

Speaker 22 (57:07):
Yeah, So where he's located, he has two inspections by
the AHJ or the authority have in jurisdiction. So the
state looks at the electrical and Albert County looks at
the structural. So those two inspections have to happen, but
the state one goes first. Once that's passed, they send
the information that it's passed to Core, the utility company

(57:31):
in this case, and within ten business days Core will
come out and look at it and run their own inspection.
If it passes Core's inspection, then Core will have it
running before they leave and it'll be up and.

Speaker 14 (57:43):
Good to go.

Speaker 5 (57:44):
But okay, but before anything after a completion, the next
step is an inspection of some kind. And you say,
the authority having jurisdiction, how do you know who that
authority is?

Speaker 22 (57:59):
You have to pull it's through, so you can do
a search on the internet for what your place is
to pull permits through.

Speaker 5 (58:08):
Okay, if this was done September seventeenth, why hasn't it
been inspected yet?

Speaker 22 (58:18):
My guess is is that whoever installed it installed it
not according to the plans. What that means is that
the engineering department had to redo designs and they're waiting
on Engineering, or they're waiting on the state, or they're
waiting on Elbert County to approve the new plans based
on and as is instead of what was originally planned

(58:40):
for the install.

Speaker 5 (58:43):
Okay, are you being told Bill what the hang up is?

Speaker 14 (58:49):
Well to get back, I told you November seventh, and
nothing happened right on November. On November the twentieth, I
got this from their project manager as our inspectors continue
to actively communication with the inspector. And this was the
Nora I think her name is the state.

Speaker 5 (59:11):
Yeah, it doesn't matter. What what what did they tell you?

Speaker 4 (59:14):
What the hang up is?

Speaker 14 (59:15):
Yesterday they were requesting an additional document known as an affidavid,
which they did and of course they expected to give
me feedback the next day, on on December of the fourth,
I got it, says our inspectors coordinated. Our inspector coordinator
was going back and forth with the inspector for a

(59:38):
bit on the route Affidavid and they haven't heard from
them anymore.

Speaker 4 (59:44):
What a nightmare.

Speaker 5 (59:45):
Shouldn't shouldn't Photon brothers be handling this for him? Yeah?

Speaker 4 (59:50):
How does it work?

Speaker 22 (59:51):
I mean, I mean a very simple I'm sorry, Tom,
It's a very simple document and it's the same document
that the state or Dora has required for like fifteen years.
There's no reason there should be any back and forth.
It's pretty simple to put the affidy of it together
and send it. The inspectors take a week to review

(01:00:11):
anything that you said them, but after that week you
can schedule things.

Speaker 5 (01:00:16):
Well, okay, but shouldn't if I get a solar system,
I don't want to have to run around and get
all this stuff done. It seems to me if I
buy a solar system from Xyz Solar, then Xyz Solar
should do all of this for me.

Speaker 22 (01:00:35):
I agreed. Okay, the process?

Speaker 14 (01:00:38):
Who is they aren't doing it?

Speaker 5 (01:00:41):
What's that they aren't doing it? Why are they not
doing it?

Speaker 14 (01:00:46):
I don't know all you know. Like I said, my
frustration is it just keeps going week to week. As
what I was reading is the very last thing.

Speaker 6 (01:00:54):
The so is your system?

Speaker 5 (01:00:56):
Is your system technically not up and running right now?

Speaker 14 (01:01:00):
Well, of course not. It can't be until until it
gets hooked up to the electrical company.

Speaker 5 (01:01:06):
Okay, all right, then here's what we're gonna do. Hold on,
I gotta take a break. I want I want the
next step he should do, the very next step he
should do to get this thing done. Or maybe we
call Photon Brothers for this guy. We got more right
after this, go with a sure thing Denver's Best roofer

(01:01:27):
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up free, no obligation.
In comparison, call Compass insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven to seven to one help. You'll think you're
his only customer when you choose Frank durand the real

(01:01:48):
estate man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two.
Hi Tom Martino here Brook. I just want for the
sake of simplicity and for those listening what they can
expect with a solar installation. Once the solar installation is complete.

(01:02:13):
And by the way, Red Rocks Roof and Solar, they're
really good people and they are Alliance Roof and Solar
right now. If you have any solar issues or you
want to put in a commercial system, a home based
system that if you have a home based business, in
some cases you can even do that. It's three oh
three seven zero four two four four nine. I don't
want to get away from that because she's a wealth

(01:02:34):
of information. Three oh three seven zero four two four
four nine, Redrocksars dot Com. So the installation is complete,
So without getting complicated, you say, then there is an
inspection by the authority having jurisdiction that could be a
local county, yep, yep, wherever you're pulling permits through Okay,

(01:02:57):
whoever you pull the permance through?

Speaker 6 (01:02:59):
Okay.

Speaker 4 (01:03:00):
Then after that what happens?

Speaker 22 (01:03:04):
Then the information goes to the utility company and then
they run their own inspection.

Speaker 5 (01:03:09):
Then as okay, then the information is sent what information?
The county sends the information to the power company.

Speaker 22 (01:03:20):
Usually the solar and Solar uploads a copy of the
final infection report from the permit place.

Speaker 5 (01:03:27):
Okay, got it. And now once that happens, then what.

Speaker 22 (01:03:33):
Then the utility company comes out, does their own inspection,
and then they give PTO or permission to operate. If
everything looks according to code.

Speaker 5 (01:03:43):
Okay, then the power company is the one that does
permission to operate PTO. Yep, Okay, that's very interesting information.
So right now he doesn't know what his hang up is.
Can you venture a guess being where he's being? Are
there some bill? Do you know what stage of this

(01:04:05):
process you're in?

Speaker 14 (01:04:09):
Well? I know the stage is waiting for the inspections.

Speaker 4 (01:04:14):
Who's waiting for the inspections?

Speaker 14 (01:04:18):
Well I'm I'm waiting. But a photo brother Photon Brothers
is talking with the state.

Speaker 5 (01:04:26):
Okay, okay, but why the state? I don't understand it.
You're in Elbert County.

Speaker 14 (01:04:31):
Right, yes, but they apparently they go through the state.

Speaker 5 (01:04:35):
Oh, I get it. You're right they do, because the
electrical in Albert is handled by the state. You're right, Brook,
You know that right that the electrical permits are pulled
by the for the state in Elbert County.

Speaker 22 (01:04:48):
Yep, yep, Because Albert just looks at structural So if
he wants, he can go onto the state's website, Dora's website,
and he can type in his address. It will give
the inspector who's in charge of this case, and he
can send them an email and the inspector will get
back to him.

Speaker 4 (01:05:06):
Oh, that's really good information.

Speaker 3 (01:05:08):
What the hang up is?

Speaker 14 (01:05:09):
Yep?

Speaker 5 (01:05:10):
So I've been what address your address you go to Dora,
and where does he go in Dora?

Speaker 4 (01:05:19):
Brooke?

Speaker 22 (01:05:20):
You can just you would just google like Dora Electrical
permit search and then you can search your address and
find the permit details and who the inspector is on
that project.

Speaker 5 (01:05:30):
God is, So it's the electrical that is inspected, not
the structural.

Speaker 22 (01:05:36):
No, the structure is going to be through Elbert County.
But stage one is get the electrical passed and then
it goes on to Elbert County for stage two.

Speaker 5 (01:05:44):
By the way, just for those listening so you're not confused.
Most every other county has its own electrical inspections. Elbert
County relegates that to the state and any county. Some
of these rural counties in the state that don't have
their own electrical department, so to speak, they have to

(01:06:04):
go through the state and that's where electrical is pulled
to permit.

Speaker 4 (01:06:10):
I hope that helps you a little.

Speaker 5 (01:06:11):
Bill brook White, Red Rocks roof and Soolar is redrocksars
dot com.

Speaker 4 (01:06:16):
They're now Alliance Roof and Solar.

Speaker 5 (01:06:19):
Their numbers three oh three seven zero four two four
four nine. We have more coming up on the Troubleshooter Show.
Get your calls in three oh three seven one three
talk go with a sure thing Denver's best roofer Excel
Roofing dot com.

Speaker 4 (01:06:35):
You don't pay a cent until you're content.

Speaker 5 (01:06:40):
Time for an insurance check up, free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies. Find out now three oh three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 1 (01:07:06):
Ripped news you needed by.

Speaker 6 (01:07:11):
So you don't have a.

Speaker 1 (01:07:13):
Don't come running just as fast as we can.

Speaker 2 (01:07:17):
Shooter's gonna help coming.

Speaker 3 (01:07:20):
Man Dix is the Troubleshooter Show.

Speaker 5 (01:07:24):
No Tom Martino, Hey Tom Martino here, Welcome to the show.
Three zero three seven one three talk seven one three
eight two five five.

Speaker 4 (01:07:34):
Don't forget the.

Speaker 5 (01:07:35):
Best water systems at the lowest prices bar on waterpros
dot net. I mean they're doing some special y're in
that you really got to take advantage of.

Speaker 1 (01:07:43):
Uh.

Speaker 5 (01:07:44):
For example, a whole house water softening system with reverse
osmosis at the kitchen sink forty six ninety five. A
whole house water filter if you just want that for
the forever chemicals chlorine lead in bacteria, that's twenty one
ninety five for the whole house. Reverse housemsis for drinking
water eleven hundred dollars at the kitchen sink. That's wonderful.

(01:08:05):
Similar systems would cost you twelve thousand and more. So
waterpros dot at three oh three eight six two five
five five four. Let's talk about your problems, questions and complaints.

Speaker 4 (01:08:17):
We've had full lines all morning.

Speaker 5 (01:08:19):
We have lines open now at three oh three seven
one three talk three oh three seven one three eight
two five five.

Speaker 4 (01:08:26):
I have Henry Bretz.

Speaker 5 (01:08:27):
With me from UH Excel Roofing, and we were talking
about in general, UH some architectural lighting. They do the
LED permanent lighting and it's hidden really during the regular
day and night.

Speaker 4 (01:08:45):
It's hidden unless you turn it on.

Speaker 5 (01:08:47):
It blends perfectly into the architecture because they're hidden, and
then they light up with hundreds of thousands of combinations
really and all controlled by your smartphone. Can mark maybe
I should ask you, because you actually have the system,
can you automate the system mark that certain times of

(01:09:09):
the day or during the week, or certain times it
will display certain things.

Speaker 12 (01:09:14):
Yeah, you can, but you got to dive a little
deep into You got to use a different app than
what it comes from then what it comes with.

Speaker 5 (01:09:22):
Okay, so it comes with a basic app, but.

Speaker 12 (01:09:25):
You can Basically a basic app has thousands of presets,
so don't don't. I will call it a basic app.
But if you want to really customize it, you can.
But you're going to use different products. It's the same lighting,
same thing that Excel installed one, but with a different brain,
if you will.

Speaker 5 (01:09:45):
Someone texted me and asked, and maybe Henry I should
ask you. Do they have individual led bulbs that need
to be replaced now and then? Or is it in
a strip? Are they solid state? How does that work?

Speaker 7 (01:09:58):
It's a solid state strip, But say that you had
a failure.

Speaker 1 (01:10:01):
So in the.

Speaker 5 (01:10:02):
Strip the lights are spaced apart.

Speaker 7 (01:10:05):
Yeah, and they're all interconnected, so there's not like independent bulbs.

Speaker 4 (01:10:08):
So you can't pull one part out.

Speaker 6 (01:10:11):
And say that there was a failure.

Speaker 7 (01:10:12):
We would just we have a warranty behind This is
our three year warranty, and then there's also a manufacturer warranty.
If there was to be an issue, we would be
able to come out and splice out the fail care
of the system. You can splice in absolutely and then
reconnect it back in.

Speaker 5 (01:10:28):
Oh that's good to know, But what really are the
points of failure? For god's sakes, I can't see where
a solid strip is probably encased in silicone or something, right, Yeah.

Speaker 7 (01:10:40):
You know, we've had some issues with this. It's kind
of bizarre. So, I mean, we've done a bunch of
these installs, and one of them we had an issue
with the garage door opener actually mess malfunctioning because the
signal they were crossing over each other.

Speaker 6 (01:10:55):
So when you.

Speaker 4 (01:10:56):
Did your lights, your garage door would open.

Speaker 6 (01:10:59):
Yeah, and so what we had to do is we
went and put a block or on.

Speaker 7 (01:11:02):
The lighting system and we figured it out technically and
we turned it around one week and so now they're
operating on their independent you know bandwidths, and so yeah,
this whole system, it's great.

Speaker 6 (01:11:13):
I really believe in this product.

Speaker 7 (01:11:15):
You know, when you have someone come to your home
and they install holiday lights every year, I mean you
can be paying upwards of thousands of.

Speaker 4 (01:11:22):
Dollars, I know every year. You're ridiculous stuff.

Speaker 7 (01:11:25):
I mean for someone looking at getting into a permanent
holiday lighting system, I mean, if you finance the system,
you're going to be paying less over the course of
five ten years even.

Speaker 6 (01:11:36):
For sure, just earlier and you'll have it forever.

Speaker 5 (01:11:41):
You'll never not just for the holidays, it's every day
you want to do it.

Speaker 6 (01:11:44):
I mean, Mark, have.

Speaker 5 (01:11:46):
You just thrown them on sometimes just some white lights
to accent the house.

Speaker 12 (01:11:50):
Yeah, not necessarily just white, but all the time during
football gamester and Thanksgiving anytime, hell put them on over
the weekend.

Speaker 6 (01:11:58):
In fact, I know we did.

Speaker 7 (01:11:59):
You know, it's hard to get a good idea of
how much this stuff costs, right, So what Excel is
doing is we have this really cool lighting calculator.

Speaker 6 (01:12:07):
On our website.

Speaker 7 (01:12:08):
So if you go to excelroofing dot com, you go
to the instant estimate and plug in you know, the
linear feed, or we can virtually measure your house. A
project manager will get back to you. We can figure
out what the cost will be on our website.

Speaker 5 (01:12:22):
And it's a rough estimate, but it's way cheaper, the
lower price than others.

Speaker 6 (01:12:27):
Yeah.

Speaker 7 (01:12:28):
And then the one other offer that we're doing today
Tom that forty nine dollars gutter cleaning.

Speaker 5 (01:12:33):
So everybody, we're offering a forty percent only for the
first three callers. I'm assuming we've had it works. I
want to up it, okay, because you you fill those
up in no time. For God's sakes, forty nine bucks
to have your gutters cleaned.

Speaker 4 (01:12:47):
Go ahead for.

Speaker 7 (01:12:48):
Only new customers, and I'm not gonna go again, I
get it anymore. But for the next ten callers that
call up for.

Speaker 4 (01:12:54):
You're going to do another tune.

Speaker 7 (01:12:56):
We'll do your gutters for forty nine bucks. This is
normally one hundred and mints.

Speaker 4 (01:13:00):
And that's only for a one story home.

Speaker 7 (01:13:02):
One story home under two hundred and fifty linear feet,
and they can't be frozen and you can't have plants
throwing out of your gutners.

Speaker 5 (01:13:08):
Okay, now normal gutter clean gutter cleanings. Are you doing
those for the ninety nine or not this season?

Speaker 7 (01:13:14):
Not right now, we're not offering the ninety nine dollars
gutter cleaning.

Speaker 6 (01:13:17):
Our standard rate is that one ninety nine.

Speaker 7 (01:13:19):
For one story and the two ninety nine for two story.

Speaker 4 (01:13:22):
Are you so you're still doing those?

Speaker 6 (01:13:24):
Yes, we are the ones that don't.

Speaker 5 (01:13:26):
For the ones that don't get the special, that's still
a good deal. Oh it's one ninety nine for a
one story, yes, and more than one story is two
ninety nine.

Speaker 7 (01:13:35):
Two ninety nine for second story, three ninety nine for
third story.

Speaker 4 (01:13:38):
Okay, so it's one ninety nine, two ninety nine, three
ninety nine.

Speaker 5 (01:13:41):
But if you're one of the for next ten three
O three seven sixty one sixty four hundred, is it?

Speaker 6 (01:13:47):
That's it? And this is the last chance. I'm not
going to up that one again.

Speaker 4 (01:13:50):
Okay, so those three sold out in no time.

Speaker 5 (01:13:53):
So for forty nine bucks right now, it's uh, you
call three h three, seven, six, one, sixty four hundred
the next ten callers and that's it for the specials.

Speaker 4 (01:14:04):
Now, it's a great heal. Yeah, it really is.

Speaker 5 (01:14:08):
Keith has been working with you, bo, it says here
on his son's apartment. First of all, what the hell
are we talking about an apartment house for?

Speaker 4 (01:14:17):
Is this the one your college?

Speaker 6 (01:14:19):
Yes?

Speaker 5 (01:14:21):
When did the call?

Speaker 4 (01:14:21):
When did the call commit? I'm trying to find it here.

Speaker 3 (01:14:24):
That's why I have it.

Speaker 1 (01:14:25):
I have it.

Speaker 5 (01:14:25):
He's attending CSU and has been at the apartment complex
for three years.

Speaker 4 (01:14:31):
They have no heat in their building? Was that true?

Speaker 1 (01:14:33):
Bo?

Speaker 24 (01:14:34):
Yes, Keith can tell the story. But his son has
had no heat for most winter last year.

Speaker 6 (01:14:42):
And what's it?

Speaker 4 (01:14:43):
Wow?

Speaker 5 (01:14:44):
What what's Keith's son's name? What's his first name?

Speaker 8 (01:14:47):
I never got what's your son's name?

Speaker 15 (01:14:51):
It's Carson?

Speaker 4 (01:14:53):
Carson.

Speaker 5 (01:14:54):
Okay, so tell us the situation, Bo or Keith?

Speaker 4 (01:14:57):
Either one? Tell us what's going on.

Speaker 8 (01:15:00):
I'll go ahead.

Speaker 9 (01:15:01):
I'll go ahead.

Speaker 24 (01:15:02):
Both, Okay, Well, this is it true? Your son hasn't
had heat for eighty percent of the winter last.

Speaker 23 (01:15:08):
Year, right, yeah, most of them most of last winter
they had exactly the same problem. And it took them,
you know, well over you know, sixty days to get
it restored. But of course, by that time, you know,
school was winding down, and you know, my son.

Speaker 4 (01:15:26):
Was now was this was this just his apartment or
was it the entire build?

Speaker 1 (01:15:30):
Is that time?

Speaker 8 (01:15:31):
It was just the apartment, his individual unit?

Speaker 4 (01:15:35):
Wow? Why was that? Do you know?

Speaker 23 (01:15:38):
Well, the way they explained it is that, you know,
this is an apartment that was built in the nineties
and it has that water based heat which I've heard
you talk about before, Tom, Yeah, yeah, yeah, yeah kind
of system. Right uh, and there's things I could always
have a problem, whether you need to bleed the pipes
and all of that.

Speaker 4 (01:15:56):
What did you find?

Speaker 8 (01:15:57):
Bo Okay? So this is what so Keith called the show.
Last week.

Speaker 24 (01:16:02):
I made several calls to the management company, three calls,
and then I called the corporate office I think it
was campus campus apartments. So we just made some persistent
phone calls and you know something, they got off their duffs.
Keith called in Wednesday and Friday, they got off their

(01:16:22):
duffs and got the heat going in his apartment because
of our show.

Speaker 5 (01:16:27):
Wow, hold on, then, let me get my dinger out.

Speaker 24 (01:16:31):
I know, I believe Keith would not have got any
heat for his son if he didn't call into the show.

Speaker 23 (01:16:39):
Well, I would agree. We certainly weren't getting any response
from the positive response from the you know, the local
property management, and didn't have any success going through the
call center that you represents the corporate office. So you know,
without Bo's tenacity, and you know, we appreciate them up,

(01:17:00):
we really wouldn't have made much progress.

Speaker 4 (01:17:02):
No, we appreciate knowing this. Keith.

Speaker 5 (01:17:04):
Let people know about it. Three h three Martinos the
place to go. You know, here's what's amazing to me.
Listen to this Mark You'll enjoy this, you know, whenever.
And I have nothing against these TV reporters. I swear
to god. I was a TV reporter for in Denver
for more than thirty three years.

Speaker 4 (01:17:23):
Here's the deal. What they do is they.

Speaker 5 (01:17:26):
Do one of these problems and it becomes their main
story that day, and they might do a few of
these a month.

Speaker 4 (01:17:34):
And they they blow their horn there, you know, due
to a you know, so and so investigation. Blah blah, blah.

Speaker 5 (01:17:40):
Do you realize how many we do of these a
week that we you know, we don't get to brag
like that. I mean, they they make it sound like,
for God's sakes, this station brought the power to be
upon them. And if they take one little tiny problem
that is nothing more than a phone call to us,
and they make an entire production over it. I mean,

(01:18:02):
think about it, like if a car dealer, for example,
that we've been after, if they are finally nabbed by
the state, the damn TV station tries to take credit
for it, like, you know, due to our investigation, and
they forget to mention that Wait a minute, you know,
the Martino Show generated about fifty complaints that were sent

(01:18:22):
to the dealer licensing board or anything of the sort.
It's almost like we don't exist and they go online. Mark,
do you remember the time the Problem Solvers solved a problem.
We had a situation where a woman did that walk
in tub, right, and we got it all refunded and

(01:18:45):
got a tub she could use installed in her condo, okay,
or in her house. But do you remember when she
called the problem solvers what they did and they told
it they got her a shower they were literally one
shower meeting. They rented her a motel. Yeah, they got her.

(01:19:07):
They got someone to donate a motel room for one day. Yep,
so she could go in and take a shower. Honest
to god, you remember that. And Mark was saying, wait
a minute. Their entire story was about their patting themselves
on the back for being a problem solver. And the
problem solved was they got her a motel room where
she could take a shower. Meanwhile, we got the entire

(01:19:31):
thing torn out and redone with a brand new shower.

Speaker 12 (01:19:35):
I think those guys, it could have been nine or
seven as well, but I think it was Fox Denver
food Trucks.

Speaker 4 (01:19:42):
I mean that guy. Oh my god, hop off.

Speaker 6 (01:19:44):
It was unbelievable.

Speaker 12 (01:19:46):
And after we went to multiple different das and multiple complaints,
the ball started rolling and one of those guys got involved,
and it was ridiculous.

Speaker 6 (01:19:55):
You're right, they took all the credit.

Speaker 4 (01:19:57):
Listen, years and years ago.

Speaker 5 (01:19:59):
Well, I'll talk about this after the break, but it's.

Speaker 4 (01:20:02):
Uh, you got to remind me.

Speaker 5 (01:20:04):
This called safe streets and what happened as a result
of safe streets. But Betty, uh, you have an issue
with an eviction. Please ask Betty to hang on. We
will get right to her, but I have to take
this break. Three oh three seven to one three Talk
seven one three eight two five five. Compass Insurance Group
free insurance checkups. Make sure you're not paying too much
or you're not undercovered. That could be a disastrous Compass

(01:20:28):
Insurance it's all free. Get the check up three oh
three nine nine six nine thousand. Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance
checkup free, no obligation. In comparison, call Compass Insurance. Paying

(01:20:52):
too much your coverage at dozens of insurance companies find
out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your.

Speaker 4 (01:21:03):
Home with Remax Alliance three.

Speaker 5 (01:21:05):
Oh three nine two zero sixteen twenty two. Hi Tom
Martino here, Welcome to the show. Betty's got an issue
with an eviction. Betty, how can we help you? By
the way, our number is three oh three seven one
three talk to get right through, or you can leave

(01:21:26):
a message at three oh three Martino, or hang on
and we'll get to you. Three oh three, sixty seven,
eight four sixty six. Betty, what's going on with this eviction?
What's going on?

Speaker 4 (01:21:34):
Betty?

Speaker 10 (01:21:35):
Well? I live in a mobile home park and I
thank here for forty eight years.

Speaker 1 (01:21:41):
Wow, I know?

Speaker 10 (01:21:43):
And uh, and there's a new owner that just bought
this park.

Speaker 4 (01:21:52):
Now, by the way, do you own do you own
the mobile home?

Speaker 1 (01:21:55):
Yes?

Speaker 4 (01:21:56):
Okay, got it.

Speaker 10 (01:21:58):
And it was moved down here from bull and and
and the people put in the in the the maintenance people.
Me and my boyfriend moved in here at the time.
I'm young, then.

Speaker 4 (01:22:12):
I'm now how long have you?

Speaker 5 (01:22:14):
So you've been in there for thirty three years? What's
the problem.

Speaker 10 (01:22:17):
I've been in here for forty eight?

Speaker 1 (01:22:21):
What for?

Speaker 7 (01:22:22):
What was it I came?

Speaker 10 (01:22:23):
I came here in seven, in seventy eight?

Speaker 4 (01:22:26):
How old is your trailer? For God's sakes?

Speaker 10 (01:22:28):
Seventy two? Whoa good jay too?

Speaker 8 (01:22:33):
All right?

Speaker 5 (01:22:33):
So you've lived in a mobile home park for forty
eight years?

Speaker 4 (01:22:36):
How can we help you?

Speaker 9 (01:22:38):
All right?

Speaker 6 (01:22:39):
All right?

Speaker 10 (01:22:39):
So there's a new owner and all of a sudden
they wanted to, uh change the water meters. Well when when?

Speaker 14 (01:22:51):
When we when we.

Speaker 10 (01:22:52):
Moved moved us down here from Boulder, the park set
it up and everything, and uh, and they put the
water meter under my stairs. And so anyway, these people
told me that I had to pay for for this,
because I had to pay pay for for them removing

(01:23:12):
the to have the stairs removed and have that put
on and everything.

Speaker 5 (01:23:17):
And now hold on, why why did they decide to
put it under the stairs.

Speaker 4 (01:23:22):
Is that where the water enters the unit?

Speaker 9 (01:23:25):
Uh?

Speaker 10 (01:23:26):
Well yeah, it was already there, and so they worked
around the meters and they were nice enough to do that.
I didn't know I was doing anything wrong because the
park is the people who put well, okay.

Speaker 5 (01:23:38):
Well tell me, tell me what is wrong. By the way,
So what happened? They put your meter.

Speaker 10 (01:23:43):
Chan They want to change the water meter and they
can't get to it and change it and put it
the way it's supposed to be. So they sent these
people down here and they said, well, now we can
just cut we can just cut up your uh, your band,
your your your your covered port here, we can cut it.

Speaker 4 (01:24:03):
Okay.

Speaker 5 (01:24:04):
So the the meter, the meter was originally put under
your stairs. Yes, yes, And and now in order to
do the replacement, what what does this mean to you.

Speaker 4 (01:24:16):
I'm trying to get to the heart of the problem.

Speaker 10 (01:24:18):
What the replacement is is that uh it's it's an a.
It's a uh one that has a has a and
ant Hannah on it, so it can it can.

Speaker 4 (01:24:32):
Be okay, No, no, I get it. Okay.

Speaker 5 (01:24:35):
So what they want to put because it's inaccessible when
they replace it, they want to put it.

Speaker 4 (01:24:41):
They want to put a.

Speaker 5 (01:24:42):
Transceiver in it so they can read it without crawling underneath.

Speaker 10 (01:24:49):
Well you don't have to crawl underneath because the meter
is actually on the outside. But they want all of
them to be.

Speaker 5 (01:24:54):
This to be they want them hold on so they're
not singling you out. They're putting in all new.

Speaker 4 (01:25:00):
Wireless I'm the only one.

Speaker 6 (01:25:03):
You're the only one that.

Speaker 10 (01:25:05):
They gave everybody, Betty.

Speaker 5 (01:25:07):
Can you give me a chance to finish a sentence? No,
that's okay, Betty, Betty. Are they you're the only one
they're requiring to have this wireless meter?

Speaker 10 (01:25:17):
No, No, everybody has to have those. I'm the only
one that they're they are asking to pay to pay.

Speaker 20 (01:25:23):
For this.

Speaker 12 (01:25:26):
Installation because of where her meter was put in in
nineteen seventy two.

Speaker 6 (01:25:31):
Got it? Got it?

Speaker 4 (01:25:32):
Okay, seventy eight seventy K doesn't matter.

Speaker 5 (01:25:34):
So Betty's water meter was originally put under the stairs,
so they're charging her.

Speaker 4 (01:25:41):
They want I get it how much?

Speaker 10 (01:25:45):
Well, it wouldn't get to that because they gave they
sent me an eviction notice because I told them that
I wasn't going to pay for it.

Speaker 5 (01:25:51):
You should have because it's listen, Betty, it's your responsibility.
If they're upgrading the infrastructure. I'm sure that they have
a right to do it. I mean, how much, go ahead.

Speaker 10 (01:26:04):
I went to I went to Colorado Poverty Law and
and and talked to a lawyer, and they sent them
a letter and said that you can't you can't do this. Uh,
you have to take care of any upgrade.

Speaker 4 (01:26:17):
Okay, got it?

Speaker 10 (01:26:18):
So then what well, then that eviction was illegal and
they knew it because lawyer doing it.

Speaker 14 (01:26:27):
Okay, got it?

Speaker 10 (01:26:27):
So so that was illegal? So then when so then
the poverty law told me, uh, by.

Speaker 4 (01:26:35):
The way, poverty law sounds like that, sounds.

Speaker 5 (01:26:38):
Like a good organization. They actually wrote the letter for you.

Speaker 10 (01:26:42):
Yes, I have it right here. Okay, but but anyway,
they said you can't do that. It's unenforceable, you know,
and so the anyway they they as a lawyer called
up my lawyer and said, well, we'll go ahead.

Speaker 23 (01:26:57):
And do it then.

Speaker 10 (01:26:58):
And so then they come down here and they wanted
to cut up my porch and cup cut up this
and make a new entrance and I'd have to go
around my car and I have to do some things
with my landscaping. And I said, I'm not going to
do that. You know, I feel like I should be
grandfathered in. And so that's what.

Speaker 6 (01:27:21):
I'd like to know.

Speaker 10 (01:27:22):
Am I qualified to be grandfathered in?

Speaker 4 (01:27:25):
Well?

Speaker 5 (01:27:25):
That's hold on. What is this poverty law center? Sounds
like they know what they're doing with trailers?

Speaker 6 (01:27:31):
Did you ask?

Speaker 10 (01:27:31):
But see, once they help you, then it's over.

Speaker 5 (01:27:35):
No. No, But here's what I want to know. You're
asking me should you be grandfathered? Well, it's not their fault.
It's not their fault that okay, they're going to do
it on their expense, But you're asking them to do
it and not move your stairs.

Speaker 4 (01:27:50):
And they want to move your stairs right right?

Speaker 5 (01:27:54):
And how far? Let me ask you something. How far
do they want to move your stairs.

Speaker 10 (01:27:59):
Over to the other side of my car port?

Speaker 6 (01:28:02):
But is there a door there?

Speaker 5 (01:28:05):
I don't understand how they can move your stairs if
your door is not there.

Speaker 4 (01:28:12):
Help me understand that I have a.

Speaker 10 (01:28:14):
Covered porch and you come out the door and then
you just go down the stairs.

Speaker 4 (01:28:18):
Oh, I got it.

Speaker 5 (01:28:19):
So they just want to they want to put the
stairs on another part of your porch.

Speaker 10 (01:28:23):
Yeah, And I said, I'm saving you're.

Speaker 4 (01:28:26):
You're asking me.

Speaker 5 (01:28:27):
You're asking me do they have to grandfather in where
your stairs are?

Speaker 4 (01:28:31):
At?

Speaker 6 (01:28:31):
First?

Speaker 5 (01:28:31):
Blush?

Speaker 4 (01:28:32):
And I'm not talking legally.

Speaker 5 (01:28:33):
I would say it's not unreasonable for them to ask
you to move the stairs. What they're saying is they
have to put in this whole damn meter where the
old meter was. Okay, all they're asking is if they
can move the stairs over.

Speaker 4 (01:28:48):
I don't see why. Listen.

Speaker 5 (01:28:50):
I think they're bending over backwards here. First of all,
I'm not so sure that poverty.

Speaker 4 (01:28:57):
Law was right.

Speaker 5 (01:28:58):
When Poverty Law said they couldn't charge you for retrofitting.
In most mobile home parks, they charge infrastructure upgrades to
the residence.

Speaker 4 (01:29:09):
Now, Poverty did you quick breakdown?

Speaker 5 (01:29:12):
Yeah, Okay, let's take this quick break and come right back.
Hang on, go with a sure thing Denver's best roofer
Excel roofing dot com. You don't pay a cent until
you're content. Time for an insurance checkup free, no obligation.

(01:29:33):
Comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three O three
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. Hey,

(01:29:55):
Tom Martino here and Betty, here's the bottom line. I
did some research on this and I made a quick
call to my expert. There is no real legal precedent
that we can quote, but I will say this, Okay,
The original problem was they needed to install your water meter,

(01:30:16):
and my expert did agree that really they should have
bore the expense for that, and they did, and you
had to have them threatened in order for them to
do that.

Speaker 4 (01:30:26):
They were kind of bullying you around.

Speaker 5 (01:30:28):
Saying you have to pay because we have to get okay,
but but hold on. But them, they're trying to make
reasonable accommodations and asking you to move your stairs. They're
not impeding entrance to your place at all. They're simply
moving the stairs down on your porch. I think it's
reasonable to let them do that, and I don't think

(01:30:50):
you can keeping them.

Speaker 10 (01:30:51):
They want to replace for them.

Speaker 5 (01:30:54):
Well, there's nothing wrong with them. I understand that that's
moving them. They're removing them and replacing them in another location.
So what I'm getting at, Betty is they're trying. You know,
they're doing this at their expense. Let them do it.
They're not charging you. You'll have new stairs of nothing else.

Speaker 12 (01:31:13):
We want them wanting to kick you out twenty five seven.
You'll never be able to move a trailer. Then, old,
you're going to be.

Speaker 4 (01:31:19):
Screwed, Betty.

Speaker 5 (01:31:21):
I would play nice. If they're paying for it and
you're getting new stairs, have them put in new stairs,
and so what if it's down a few feet from
your original You know where they are. Who cares They
come off of your porch and they'll be fine.

Speaker 4 (01:31:36):
Look at that's what we'd recommend.

Speaker 5 (01:31:38):
If you want to fight them, then go ahead and
fight them. But I don't think it's worth it. Okay,
you're calling for our opinion, and we're saying there is
no law that says they have to grandfather you and
they have to keep you exactly the way you were.
The only law that we could find is that they
can't charge you for infrastructure, okay, if it's for their benefit.

(01:32:01):
Three oh three seven one three talks seven one three
eight two five five bre Welcome to the show. And
people were getting right through the calls quickly, so we're
trying not to make you wait long, Bri. What's going
on with your insurance? Your health insurance? Hi?

Speaker 25 (01:32:18):
Tom, Yeah, so on transgender and yes, working with my
health insurance company to get prior approval for laser heirt
mooble surgery. Sorry, now surgery. It's just like an office procedure.

Speaker 5 (01:32:33):
Pre may I ask are you transitioning from male to
female or from female to male?

Speaker 25 (01:32:38):
From male to female?

Speaker 4 (01:32:40):
Okay?

Speaker 5 (01:32:40):
Now what is your What is the insurance that you have?

Speaker 6 (01:32:44):
Is?

Speaker 5 (01:32:44):
Do they have limitations on what they will do for transitioning?
I have no idea how health insurance works for someone
in transition.

Speaker 6 (01:32:53):
I have no idea. So you have to educate.

Speaker 25 (01:32:56):
Yeah, no problem. So there are definitely things that they
will proven, things that they will not approve. Yes, at
the end of the day, what happened here is that
basically for this laser hair removal. I got them to
grant prior authorization for me to go and get laser
hair removal done.

Speaker 5 (01:33:14):
Okay, is that considered cosmetic though? For example, I know
that health insurance won't pay for cosmetic. Are they considering
it cosmetic? But you said you got pre approval?

Speaker 4 (01:33:26):
Right?

Speaker 25 (01:33:27):
Exactly? Yeah? And so what I did is I had
a couple of doctors basically say that it is medically
necessary for me to transition fully and properly.

Speaker 5 (01:33:37):
Why is it medically? Why is it necessary? I'm just
I'm not trying to challenge you. I just don't why
would it be necessary medically?

Speaker 25 (01:33:45):
Sure, you bet, it's basically it goes towards treating gender dysphoria.

Speaker 5 (01:33:51):
Okay, So in other words, in other words, it wouldn't
be complete without it, and it would do you a disservice,
is what they're saying.

Speaker 23 (01:33:59):
Meant exactly?

Speaker 8 (01:34:01):
Yeah?

Speaker 5 (01:34:03):
Okay, so you got pre approval, So what's the problem.

Speaker 25 (01:34:07):
The problem is is that now United Healthcare won't actually
pay the claim after I've gone ahead and paid for
this out of pocket.

Speaker 5 (01:34:14):
And well, wait a minute, if you got pre approval,
if you got pre approval, why will they not pay
that's a very good question.

Speaker 25 (01:34:21):
So the final answer that I was just given is
because United Healthcare cannot adequately verify that my claim isn't
fraudulent without a W nine from the provider.

Speaker 4 (01:34:33):
What does that mean? I don't what the hell does
that even mean?

Speaker 9 (01:34:37):
That good question?

Speaker 4 (01:34:38):
What does the W nine have to do with it?

Speaker 1 (01:34:40):
What?

Speaker 6 (01:34:41):
Really, truly, what does that have to do?

Speaker 25 (01:34:44):
Hey, I'm struggling with that one myself. Tom, To be
completely honest with you, it's as near as I can tell,
just a document that they want as a gold standard
of proof that this isn't fraudulent somehow.

Speaker 16 (01:34:54):
But what is it?

Speaker 4 (01:34:55):
Wait?

Speaker 6 (01:34:56):
Normally, what is the W nine used for? Normally?

Speaker 4 (01:34:58):
Is it that an employment?

Speaker 8 (01:35:00):
Yeah, it's a tax, same, Tom, I.

Speaker 25 (01:35:02):
Think it's like usually used to pay like the note
payment to contractors or something.

Speaker 5 (01:35:07):
I understand that I don't know what they're saying to you.
They're saying we're not going to put we They're saying,
we suspect your laser hair removal is fraudulent.

Speaker 20 (01:35:18):
Yep.

Speaker 12 (01:35:18):
Well, if they're out of for everything I'm reading, if
they're out of network, A lot of insurance companies asked
for W nine, So I assume this place is at
a network, Well.

Speaker 4 (01:35:29):
Then why not you mark the place and get a
W nine from them? But what what is the W
nine market?

Speaker 12 (01:35:34):
What did I get from Mixel Roofing. It's the same
thing you get from Mixel Roofing.

Speaker 4 (01:35:38):
No, I get a ten ninety nine. I get a
ten ninety nine, and.

Speaker 8 (01:35:41):
I don't get a W nine.

Speaker 18 (01:35:43):
It's to make sure that the place you went to
was a legitimate hair removal place. And that's somebody doing
that out of their garage.

Speaker 8 (01:35:51):
So if they all get.

Speaker 18 (01:35:52):
They can verify that this was a you know, an
accepted hair removal place, and they'll pay the Uh, they'll
pay the bill.

Speaker 6 (01:36:02):
Why not just ask them for one?

Speaker 8 (01:36:04):
Yeah?

Speaker 25 (01:36:05):
So I I tried that basically, And the company that's
doing this is called Laser Away, And I really don't
find them at false here because when I started with them,
they told me flat out that they just they don't
assist in medical billing. I was like, okay, yeah, I
get that, like you guys, well they yeah, I understand,
but okay, okay, it's a request.

Speaker 6 (01:36:25):
I understand now.

Speaker 5 (01:36:27):
Mark, when you said is something we get from Excel
roofing or from our vendors, it's a request for a TACH.
Now I understand it's a request for a taxpayer identification number.
There's nothing wrong with them asking for their taxpayer identification number.

Speaker 4 (01:36:41):
Everybody we deal with ask for what.

Speaker 5 (01:36:44):
Yeah, So what I need to know is, Bree, they're
not asking you. They're not asking you to do anything
but get a tax ID number.

Speaker 25 (01:36:54):
Incorrect, incorrect. I haven't what do you mean to them
with because I provided them with a tax ID number
through one very generous person at laser Away. However, United
health Care is still insisting that they need the full
w NIE to process the claim.

Speaker 8 (01:37:09):
Yeah, Solas the way, give you one.

Speaker 12 (01:37:12):
Their accountant actually attaches that to their their filing.

Speaker 25 (01:37:16):
I tried escalating with laser Away internally and got all
the way up to somebody in their billing department after
multiple contacts, and was told just flat out that they
will not share one with me or with United Healthcare
point blank.

Speaker 4 (01:37:30):
I don't know why though, That's what I don't understand.

Speaker 6 (01:37:33):
I don't understand.

Speaker 4 (01:37:36):
Okay, they could not.

Speaker 25 (01:37:37):
Get to their reasoning at all, Like the person I
was talking to just wouldn't explain.

Speaker 4 (01:37:41):
And how much are we talking?

Speaker 1 (01:37:43):
Sure?

Speaker 25 (01:37:44):
The before like the amount that United Healthcare should reimburse
me for is roughly thirty five hundred dollars.

Speaker 4 (01:37:50):
All right, So, by the way, is this permanent removal?

Speaker 8 (01:37:55):
Yes?

Speaker 12 (01:37:56):
Okay, I was told you. Is that for really these days?
I mean fifteen twenty years from now?

Speaker 6 (01:38:03):
Nothing?

Speaker 12 (01:38:03):
It's if someone's eighteen, when they're seventy, they'll never have hair.

Speaker 8 (01:38:08):
It's it's so follicle you get no hand growth.

Speaker 6 (01:38:11):
That's amazing.

Speaker 25 (01:38:15):
It can come back a little bit with hormonal changes
over time if you've grow new follicles. But that's about
the only way.

Speaker 4 (01:38:22):
Okay. So here's what we need to know. What the
hell is? Why is there a problem?

Speaker 5 (01:38:29):
See, Brie, I don't think it's United Healthcare being a
jerk about this. I mean when you got pre approval.
Here's what I want to know, though, this is important.
When you got pre approval, was it with a particular
provider or was it just a blanket pre approval?

Speaker 25 (01:38:46):
I can double check my documentation, but I'm almost positive.

Speaker 5 (01:38:50):
All right, hold on, I gotta take that. I gotta
take this break no matter what. So hang on, we'll
be right back. Hold on, go with a sure thing
Denver's best roofer Excel Roofing Dot com. You don't pay
a cent until you're content time for an insurance check

(01:39:11):
up free no obligation. In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three O three seven to seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three three nine two zero sixteen
twenty two. All right, here is what I have that

(01:39:34):
I'm confused about.

Speaker 1 (01:39:35):
Bri.

Speaker 5 (01:39:37):
Bri is transitioning and from from a male to female
and got pre approval for laser hair removal.

Speaker 4 (01:39:47):
Here's what I don't understand.

Speaker 5 (01:39:49):
After she had it done by this laser Away, United
Healthcare now wants a W nine before paying for the claim.
The W nine is a request for a taxpayer ID.
What I don't understand is this, If she gives them

(01:40:09):
a taxpayer ID for laser Away, why do they need
the W nine. That's the part I don't understand. If
somebody can educate me.

Speaker 4 (01:40:19):
To prove that it's not BS.

Speaker 5 (01:40:24):
Well Mark, they already have a taxpayer ID. In other words,
do they ask the W nine of everyone they pay.

Speaker 25 (01:40:32):
May I interject for just one moment, go ahead. There
are also this is a really well easily verifiable national
provider laser away. You can walk into any one of
a dozen stores or any go to their website and
verify it. I mean, I've got it.

Speaker 11 (01:40:50):
Here's all right.

Speaker 5 (01:40:52):
Hold on, we're gonna have Deputy Doc. We're gonna have
Deputy Doc look into this and make some phone calls.
If you can hang on, we'd appreciate it. I'm Tom Martino.
We have more coming up on the Troubleshooter Show. Three
oh three seven one three talk three oh three seven
one three A two five five. Get your calls in
right now and you can call three oh three Martino

(01:41:13):
and get in line.

Speaker 4 (01:41:14):
We'll call you.

Speaker 5 (01:41:19):
Go with a sure thing Denvers Best Roofer, Excel Roofing
dot com.

Speaker 4 (01:41:23):
You don't pay a cent until you're content.

Speaker 5 (01:41:28):
Time for an insurance check up, free no obligation comparison
call Compass Insurance, pay too much your coverage at dozens
of insurance companies. Find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the Real Estate man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty.

Speaker 1 (01:41:48):
Two with new So you don't have come running just
as fast as we can.

Speaker 2 (01:42:05):
Shoot is gonna help come.

Speaker 3 (01:42:08):
Man Dix is the Troubleshooter Show.

Speaker 5 (01:42:12):
No Tom Martino, Hi Tom Martino here, Welcome to the show.
Three oh three seven one three talk seven one three
eight two five five guaranteed lowest prices for furnace replacements.
That's renew Home Innovations dot Com. You want the lowest price,
you call renew Home Innovations dot com. They guarantee it
apples to apples. Give them a call, you'll get the

(01:42:33):
lowest price. Three oh three nine are a four to
two thousand nine or a four two thousand renew Home
Innovations dot Com. So don't talk to me about pricing
when you get the guaranteed lowest price.

Speaker 4 (01:42:43):
Three O three nine are a four to two thousand Listen.

Speaker 5 (01:42:47):
I'm a little confused about this case, but and there's
a there's a number of questions I have. First and foremost,
I want to make this clear. It is not unusual
to ask for a W nine when you are paying
an agency for a product.

Speaker 4 (01:43:04):
Or a service. It is not unusual. So is it unusual.

Speaker 5 (01:43:11):
That United Healthcare wants a W nine from the provider. No,
it is not unusual. Do I think that Bri is
being singled out. No, I don't personally think she is
being singled out. Bri is transitioning from a male to

(01:43:31):
a female and got pre approval for laser hair removal. Now,
when you got pre approval, Brie, was there an amount
put on it or was it simply the procedure?

Speaker 25 (01:43:45):
There wasn't. There was a approval for the procedure, And
let me check real quick if there's any I don't
think see any mention of the amount on here. What
I have is confirmation that it was approved name and
the provider, and a basically what they describe as an
amount of unit. That's basically their treatment code are list.

Speaker 5 (01:44:09):
So wait a minute, So they did have laser away
as the as the provider.

Speaker 25 (01:44:15):
Yeah, as the approved provider.

Speaker 5 (01:44:17):
Really okay, So I didn't realize that. So that was
so okay. Now you had it done and you paid
for it in full?

Speaker 6 (01:44:26):
Is that right?

Speaker 23 (01:44:28):
That is correct?

Speaker 5 (01:44:29):
Now you're looking for reimbursement from the insurance company. But
the way it really works is the insurance company pays
laser Away and then laser Away sends it back to you.

Speaker 25 (01:44:43):
I don't believe that's correct, because the laser Away has
already been paid in full out of pocket, Like the
insurance company should just write.

Speaker 12 (01:44:52):
Laser Away doesn't deal with insurance. They simply don't deal
with insurance. That's what he said or she said.

Speaker 5 (01:44:58):
Said, right, so right, yeah, but but okay, they're an
approved provider. The problem Bri is having right now is
Bree cannot get paid without a W nine from laser Away,
and laser Away is flat out refusing. But I don't

(01:45:20):
understand why they're refusing. Did they tell you Bre why
they're refusing to issue a W nine?

Speaker 25 (01:45:28):
No, and I and I got all the way up
to somebody in the billing department and was just told
that they just wouldn't share one.

Speaker 4 (01:45:34):
Wait a second, wait, wait, what is the billing department?

Speaker 1 (01:45:37):
Wait?

Speaker 12 (01:45:37):
Hold on, wouldn't it wouldn't it technically be illegal at
this point to have a W nine from laser Away
stating that they got paid by.

Speaker 4 (01:45:49):
This laser Away. I mean the insurance company.

Speaker 6 (01:45:52):
I don't get it paid by them.

Speaker 5 (01:45:53):
I mean, I don't know, but This can't be the
first time that United Healthcare has paid an individual who
already spent money out of pocket.

Speaker 4 (01:46:03):
It's a reimbursement.

Speaker 5 (01:46:04):
That's why I want to get Integra Insurance on to
talk about the general procedure. I need to know what
normally happens when you pay for a procedure on your
own that's approved. Are you reimbursed and how are you reimbursed?
So that's why we need Integra Insurance on. It's so
hang on, Brie, well, let's get Integra Insurance on.

Speaker 4 (01:46:27):
As an expert, Tom, Yes.

Speaker 19 (01:46:30):
Yeah, I have an update on that. Both John Junior
and Senior are in meetings and they can't actually come on. However,
I did talk to them and briefly they said John
Senior was listening and he said for free to call
the Division of Insurance and go to the claims department

(01:46:51):
because he's got a she has a claims dispute, and
I have that phone number and I can give that
to Brie offline.

Speaker 6 (01:46:59):
Yeah. I do that all flying.

Speaker 5 (01:47:00):
But what I don't understand though, again, is who's that
fault here?

Speaker 4 (01:47:04):
Is it laser Away? I don't think so.

Speaker 5 (01:47:08):
I mean, they can flat out say we're not providing
a W nine because we're not seeking payment from insurance
because we don't cooperate with insurance, and that they're within
their rights to do that, right. They made it clear
up front that they don't deal with insurance companies. So
that's why I'm asking. I'm asking Integra what happens when

(01:47:29):
I have an approved procedure done and I pay for
it out of pocket.

Speaker 4 (01:47:34):
I'm not asking the insurance.

Speaker 5 (01:47:36):
Company to write a check to the provider, so they
don't need the W nine. I'm asking for reimbursements.

Speaker 12 (01:47:44):
This is I think, this is I disagree with you.
I think laser Away is the bad guy here because
as I'll give him a W nine now, I don't
know if it was done properly though in other words,
maybe they should have paid the insurance company directly. But
they don't deal with insurance companies, and they make that

(01:48:06):
very clear.

Speaker 18 (01:48:07):
But what I don't understand if they're a provider, if
they're an approved provider, don't they have to take insurance
if she has insurance?

Speaker 5 (01:48:14):
No, No, I don't think so, not at all. It
was approved on their end as far as they said.

Speaker 12 (01:48:21):
They would pay for the majority of Walmarts the laser
hair removal.

Speaker 1 (01:48:24):
I don't know.

Speaker 4 (01:48:25):
Let me ask Brice.

Speaker 5 (01:48:26):
I want to ask Brice something quickly because this is
an obvious question.

Speaker 4 (01:48:29):
Brie.

Speaker 5 (01:48:29):
We're going to get you back on when I can
get Integra up.

Speaker 4 (01:48:33):
But I have a question for you.

Speaker 5 (01:48:35):
If they were already approved as the provider, why wouldn't
they accept that and let and wait for reimbursement. Why
did they want payment from you upfront? Well, I know
I'm asking, That's why I'm asking the question.

Speaker 25 (01:48:49):
God No, I think that the simple answer was is
that they don't deal with the insurance somebodies at all.
They wouldn't talk to them, They wouldn't pick up the
phone and talk to them. They and accepted checks from them. Okay,
want nothing to do with them.

Speaker 8 (01:49:05):
They bring this one final question.

Speaker 18 (01:49:08):
Is this a franchise or is it privately owned or
is it a corporate office.

Speaker 25 (01:49:13):
That's a good question. I don't know if they operate
under a franchise model or if they're all owned by
a single entity.

Speaker 8 (01:49:18):
Because when you said.

Speaker 18 (01:49:20):
You went to the billing department, did you go to
the corporate headquarters or just a billing department in the
salon that you went to.

Speaker 25 (01:49:27):
Yeah, so I started with, of course, the gals at
the front desk at the salon, and they couldn't help me.
So they gave me a contact number for what I
assume is a corporate office billing department.

Speaker 23 (01:49:39):
Right, maybe as.

Speaker 25 (01:49:40):
Shared service for a franchise or something. I don't know exactly, all.

Speaker 4 (01:49:44):
Right, So here's the bottom line.

Speaker 5 (01:49:46):
Somewhere along the line, they won't cooperate. But if they
knew you're not that it's already been paid for, that's
the part. I don't understand why they wouldn't submit it
if it's already been paid for, or it would do
them no harm at all filling out a W nine.
What they're saying is we're a legit organization.

Speaker 12 (01:50:08):
Let's go back to what you're saying. I'm gonna pull
up a W nine during break.

Speaker 6 (01:50:12):
But if the W.

Speaker 12 (01:50:13):
Nine says I am laser whatever it's called, and they
paid me thirty five hundred dollars, it's simply not true.
They did not get thirty five hundred dollars from that company.

Speaker 5 (01:50:25):
But I don't know if a W nine asked for
an amount paid. I don't ever remember filling out an
amount paid. When I filled out a W nine well.

Speaker 6 (01:50:35):
Did you break fill one out?

Speaker 12 (01:50:36):
Did you ever fill one out for a company you
never did business with?

Speaker 6 (01:50:41):
No?

Speaker 5 (01:50:41):
Okay, I don't filling an amount in like I don't
remember doing that. I remember just filling out basic information
about my company.

Speaker 4 (01:50:50):
Hold on, Brie and George.

Speaker 5 (01:50:52):
We will take you next and then get her information
so we can get her back on with Integra. I'm
Tom Martinez. We got more coming up. Three oh three
seven one three A two five five. Go with a
sure thing Denver's Best roofer Excel Roofing dot com. You

(01:51:13):
don't pay a cent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to

(01:51:33):
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two.

Speaker 6 (01:51:44):
Okay, I'm Tom Martino.

Speaker 5 (01:51:46):
This is very very odd, and I know Integer will
have the answer. I'm basically the insurance company. Here's what
I asked my boyfriend and be who is now my girlfriend.
I changed the voice to a female voice. By the way,
I finally figured out how to do that. If the

(01:52:08):
insurance company is reimbursing the insured, the insurer does not
need a W nine period, because you are the paye,
not the medical provider. The insurance company is reimbursing you
for expenses, not paying the provider. Therefore, they do not

(01:52:30):
require that a ten ninety nine be issued to the provider.
So Mark, I think that United Healthcare is in error.

Speaker 6 (01:52:38):
They don't need they do not need a W.

Speaker 5 (01:52:41):
Nine And I think, Doc, that's where we concentrate our efforts.
They do not need a W nine because they're reimbursing
the consumer directly.

Speaker 6 (01:52:51):
That's probably not.

Speaker 4 (01:52:52):
Why John Senior said to call the insurance board.

Speaker 6 (01:52:56):
Yep.

Speaker 4 (01:52:57):
I think.

Speaker 5 (01:52:57):
I think they're trying to get out of paying the claim.

Speaker 4 (01:53:00):
I think Bree might have something there.

Speaker 5 (01:53:03):
Seriously, they're giving her a hard time because they they
don't want to pay it. That's all I can think of, George,
what's going on, man, what's going on?

Speaker 15 (01:53:16):
What it's going to be?

Speaker 26 (01:53:17):
It should be pretty quick for you.

Speaker 15 (01:53:20):
A Guardians Sensory links link.

Speaker 26 (01:53:25):
Is there is there a number of days that's allowed
for a customer of Sensior Links, it's allowed to.

Speaker 15 (01:53:33):
Pay the bills from the two date game. The data
is a bill to I used to think it was
thirty days.

Speaker 5 (01:53:40):
No, that's not that's not true at all. The bills
are usually due exactly.

Speaker 4 (01:53:47):
When they're incurred.

Speaker 5 (01:53:48):
The only time there's thirty days or ninety days or
anything like that is out of courtesy.

Speaker 6 (01:53:54):
Okay, I mean.

Speaker 5 (01:53:55):
In reality, in reality, you're.

Speaker 4 (01:53:58):
It's due immediately.

Speaker 5 (01:54:01):
It's pretty clear I did the job, you pay the bill.
Why did you think there was an automatic grace period.

Speaker 15 (01:54:12):
Well, well, I guess it was just from a long
time ago aheaded in my head.

Speaker 6 (01:54:16):
I don't know, Okay, now that's okay.

Speaker 5 (01:54:18):
There are a lot of things we have in our
heads seriously as consumers. Like the most famous one people
have is the three days to change their mind with
a contract. You wouldn't believe how many people believe they
have three days to change their mind, and they don't.
There is no three days to change your mind except

(01:54:38):
under very specific circumstances.

Speaker 4 (01:54:43):
So and what is go ahead?

Speaker 26 (01:54:46):
Sorry, that ease is my mind because I've been getting
a little kicked over them because they're only giving me
fifteen days from the time they mailed this bill bill
on the twenty eighth to get hearing about this third
or fourth of the next month.

Speaker 15 (01:55:01):
And they give me to the fifteenth to pay it.

Speaker 26 (01:55:03):
I say, that's where's my three days?

Speaker 1 (01:55:07):
Oh?

Speaker 4 (01:55:07):
I get it, I get it. George.

Speaker 5 (01:55:08):
Okay, did you also believe out of curiosity?

Speaker 4 (01:55:12):
George, let me ask you the truth.

Speaker 5 (01:55:14):
Now, did you also believe you had three days to
change your mind in a contract? No?

Speaker 15 (01:55:20):
I never thought about that.

Speaker 5 (01:55:22):
Oh okay, well, nice talking to you, George. Yeah, they
don't have to give you thirty days unless they want to.
That's really the bottom line. Three zero three.

Speaker 1 (01:55:32):
Now.

Speaker 5 (01:55:32):
Now, however, I think it would be unreasonable. For example,
if they mail you something and they give you one day,
you know, because of.

Speaker 6 (01:55:40):
The mail and all that.

Speaker 5 (01:55:41):
I mean, I imagine there's something there as far as reasonableness,
But fifteen days sounds reasonable to me. Henry Brett's excel roofing.
They've done the they've done the gutter cleaning. So we
want to clarify all of those low priced forty nine
dollars gutter cleanings.

Speaker 4 (01:56:00):
I assume Henry, we're taken right. Have you found that
out or not.

Speaker 6 (01:56:05):
We still have a couple spots.

Speaker 1 (01:56:07):
You do you do?

Speaker 5 (01:56:08):
Wow, listen to this, folks. I can't believe it. They
haven't all been swooped up for forty nine dollars for
a one story home to have gutters cleaned for forty
nine bucks. That is incredible. And he's only doing it
for thirteen. He did three the first time, and he's

(01:56:30):
doing ten this time. And there's still a few slots
left out of the ten. So no matter what, no
strings attached. One story house. If you want your gutters
clean for just forty nine bucks, call Excel and I
can't believe there. I can't believe you. I've been used
up all those ten By the way, I can't believe it.

(01:56:51):
Three ozho three seven six one sixty four hundred. You're
never gonna find a deal that good. Three oh three
seven sixty one six.

Speaker 4 (01:57:00):
Four zero zero.

Speaker 5 (01:57:03):
Okay, go with a sure thing Denvers Best Roofer, Excel
roofing dot com.

Speaker 4 (01:57:12):
You don't pay a cent until you're content.

Speaker 5 (01:57:18):
Time for an insurance checkup, free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
one help. You'll think you're his only customer when you
choose Frank durand the real estate man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hello Tom Martino here, three

(01:57:50):
oh three seven one three talk three oh three seven
one three eight two five five.

Speaker 4 (01:57:55):
Welcome to the show.

Speaker 5 (01:57:57):
Okay, let's talk about your problems, questions and complaints. We
have Excel roofing with us, by the way, and as
we said, there might be a couple slots left at
the forty nine dollars thing, the forty nine dollars car
gutter cleaning. It's unbelievable that they would do it for
that cheap, but you can get through if you call
them at three oh three seven six one sixty four hundred.

(01:58:19):
Let me know when those slots are filled. They should
be filled right now, unless, of course, people think it's
too late to have to have their carpets cleaned. There
are some things I wanted to talk about, and we
touched on it the other day the I mean the
other hour, and I wanted to bring it up. It
has to do with we were talking about how sometimes
we'll do stories, or we'll have complaints and.

Speaker 4 (01:58:41):
We'll do a ton of work on it.

Speaker 5 (01:58:44):
We'll send files to the DA even or we'll send
complaints to the authorities. Something happens. Then all of a sudden,
a TV reporter pops up on the air.

Speaker 4 (01:58:54):
Hey, can I.

Speaker 12 (01:58:55):
Say something real quick though, Yeah, go ahead. So I
just want to revisit this for the time, real quick.

Speaker 5 (01:59:02):
This point, well, let's recap it. If you are by
the way, let's do that.

Speaker 12 (01:59:04):
She called in she can't get reimbursed for laser hair removal.
That's the bottom line. The insurance company said, we will
pay for it. She went, she had it done, she
submitted the bill to.

Speaker 5 (01:59:16):
Her, she picked company, she paid for it, and then
you wanted reimbursement.

Speaker 12 (01:59:19):
Wanted reimbursement. This company made it very clear they weren't
going to give a W nine at the beginning. Here's
what everything I'm reading says. In Colorado, this doesn't go
from most states. We have this uh fair Payment Surprise
Act No Surprise Act. What she needs to do is

(01:59:40):
exactly what John said. Colorado Division of Insurance the DOI.
She needs to write them and say under the No
Surprise Act, I was told i'd get reimbursed this amount.
Now I'm surprised and I'm not getting reimbursed, and that
is the first step she needs to do, and it
looks like that will probably cure the issue.

Speaker 1 (02:00:03):
Yeah.

Speaker 5 (02:00:03):
And by the way, she was trying to get reimbursed
from United Healthcare for around three grand or whatever for
hair removal during transitioning from male to female. She paid
for this upfront, had it done by Laser Away. Okay,
so now she is seeking reimbursement from insurance, but insurance says,

(02:00:27):
we need a W nine from Laser Away, and Brie
is saying, but why I'm the one being reimbursed. I'm
not asking you to pay laser Away. I'm asking to
be reimbursed. And that's where the confusion comes in. Why
do they need a dou W nine. They don't need
a dou W nine. I mean, that's the bottom line.

(02:00:49):
So I think United Healthcare is stalling, don't you, Mark,
I mean it sounds like they're stalling to me.

Speaker 4 (02:00:55):
I think they are.

Speaker 12 (02:00:56):
And I think in most states if they didn't have
what Colorado does. Interesting enough, I want her to get
her thirty five hundred dollars back, But it's still is
so crazy to me, how something could be paid for
for one individual but not another. If Suzanne decided to
go get laser hair removal, there is no way Kayser's

(02:01:17):
paying for it. I guarantee it. No matter what I
possibly do, they will not do it. But she gets
it paid for. That drives me a little bonkers.

Speaker 5 (02:01:27):
Okay, And there's a reason for it, because it's not
considered according to her, during her transition, it is not
considered cosmetic. It was considered medically necessary because and this
is how she put it, in order to get over
gender dysphoria. Gender dysphoria is when you're displeased with what

(02:01:51):
you are. Basically, it's dysphoria. It's a dysphoric state. So
the cure for her dysphoria is to transition. This is
what the medical establishment is saying. The cure for it
used to be the cure for gender dysphoria.

Speaker 4 (02:02:09):
It used to be that it.

Speaker 5 (02:02:11):
Was counseling and stuff, right, because it was considered and
again this is fact.

Speaker 4 (02:02:16):
You don't have to get mad at me.

Speaker 5 (02:02:18):
It was considered a mental illness, okay, but later in
life it now is considered. It's considered a medical condition
that has to be treated, and one of the ways,
one of the ways to treat gender dysphoria is with transitioning.

Speaker 6 (02:02:37):
Now, so you'd.

Speaker 12 (02:02:38):
Wait, wait time I get where you're coming from, then
explain this to me. How about a woman from different
parts of the world that are just airy? How come
they can't get it done?

Speaker 1 (02:02:49):
It done?

Speaker 4 (02:02:50):
Okay?

Speaker 5 (02:02:50):
Because I was just about to explain that. According to Brie,
I'm only going by way she told me. I don't
know if it's Drew that her doctors said, in order
to deal fully with the dysphoria, you have to do
more than transition. You have to get rid of the hair, okay,
because if you don't, you will still be dysphoric over

(02:03:12):
it because it's not fully done. You're not fully transitioned.
That's what the impression she gave me. Whether or not
that's true, I have.

Speaker 4 (02:03:22):
No idea, Colorado, it is true, there's no doubt.

Speaker 12 (02:03:24):
In a lot of states, it's not true, which is
odd within itself, isn't it right?

Speaker 5 (02:03:29):
So the point is is that this particular procedure was
approved by United Healthcare because it was called medically necessary
by her doctor.

Speaker 4 (02:03:44):
It was not considered cosmetic.

Speaker 5 (02:03:46):
If you remember there was one time in the past
when breast reconstruction was turned down when a woman had
breast cancer. Breast reconstruction was turned down saying that it
was cosmetic. Can you imagine that saying it was cosmetic.

Speaker 4 (02:04:07):
And nature long ago?

Speaker 6 (02:04:09):
Either.

Speaker 5 (02:04:10):
Yeah, and then of course it became medically necessary. So
right now the bottom line is that this hair removal
for this particular person, according to her, was medically necessary,
and that's why it was approved by United Healthcare. So

(02:04:30):
United Healthcare now won't pay for it because they want
a W nine from the provider.

Speaker 4 (02:04:38):
So here's the deal.

Speaker 5 (02:04:40):
I think what United Healthcare is saying is we want
to know who the provider was because they don't need
a dou W nine because they're not paying the provider,
they're paying the consumer. So when a consumer pays for
their own health care, then their own healthcare is reimbursed

(02:05:01):
to them. There's no W nine needed. And the whole
thing is confusing. And again, we wanted to get Integrat
insurance on and for some reason they couldn't come on.
But they said that basically she should call or go
online to where mark was it, Dora, and where did

(02:05:23):
you say she should write?

Speaker 25 (02:05:24):
No?

Speaker 4 (02:05:24):
No, no, she needs to write.

Speaker 6 (02:05:26):
Hold on, I'll tell I'll give you the exact thing
it is.

Speaker 4 (02:05:29):
I can't hear you, dang it, dang it.

Speaker 12 (02:05:32):
It is the Colorado Insurance something something something something something.

Speaker 4 (02:05:36):
It's the Division of Insurance, thank you.

Speaker 19 (02:05:39):
And she needs to go to the claims department. I
already gave her the number offline.

Speaker 12 (02:05:44):
And it looks like, Kelly, from everything I'm reading, she
will get reimbursed once she puts in that complaint because
what the complaint is around is no surprise billing, which
in Colorado is a great thing.

Speaker 6 (02:05:55):
It is a good thing, and I'm.

Speaker 4 (02:05:57):
Glad we have that. Yeah, definitely, and fully that gets
her paid.

Speaker 19 (02:06:01):
We're trying to get them rescheduled, all of them for
tomorrow too.

Speaker 5 (02:06:05):
Yeah, so we can examine the issue. Three zho three
seven one three talk seven one three eight two five five.
All right, Henry, let's talk about this. Have you handled
flat or near flat roofs on residents as somebody wants
to know.

Speaker 6 (02:06:21):
Yeah, absolutely, so.

Speaker 7 (02:06:23):
We do quite a bit of flat roofing on residential houses,
usually what they call it modified bitchamen, and that's the
peel and stick material. It looks a lot like asphalt.
But we're also certified and our texts know how to
do EPM. TPO what is that it's more commercial applications.
So that's a single ply membrane. So TPO is like
a plastic that gets welded to itself. So if you

(02:06:44):
look at these like apartment buildings, that white membrane on
top of the roof, and if you could walk.

Speaker 4 (02:06:49):
On it, right, Henry, I mean, it's like very stable.

Speaker 7 (02:06:52):
Yeah, TPO is super stable. It's it's thick material. It
pretty much you know, it's not hail proof, super hail resist.
And then EPDM is essentially the same thing, but that
stuff is glued together and it's a rubber membrane.

Speaker 5 (02:07:07):
So most of the time, though, when a house has
a flat roof, it's only an area, right. They don't
have completely flat roof houses, do they.

Speaker 6 (02:07:17):
Yeah, they do.

Speaker 7 (02:07:17):
I mean, like if it's one of those like more
like Miami style houses, you know those mansions that are
like very you know.

Speaker 5 (02:07:23):
The Frank Lloyd wrong I call them Frank Lloyd right,
but I call them Frank Lloyd wrongs.

Speaker 7 (02:07:28):
If they're like that, then they might have like I said,
a modified bitchumen or like a torchdown membrane. But if
it's a really high end home, they might actually have
like a commercial roof.

Speaker 12 (02:07:38):
Where it's like an EPDM or TPO, So in general
it's probably better. I mean I'm not talking cost Henry,
but those kind of commercial roofs on commercial buildings are
way better than just asmhold shingles, right, Yeah.

Speaker 7 (02:07:52):
I mean the way that I look at it and
at Excel, a flat roof has to be waterproof. I mean,
you have to hold water on top of that roof,
so there can't be any pinholes in pinholes are just
like a little penetration in the membrane, and if that leaks,
because i'man on a steep slope roof, if you have
a little hole in the underlayment, it's probably not gonna leak.
But on a flat roof, if you even have a

(02:08:13):
little penetration, it's gonna drip, and it might be dripping behind.

Speaker 6 (02:08:17):
A wall for years and you never even know about it.

Speaker 5 (02:08:20):
We got more coming up on the Trouble Shooter Show. Hi,
Tom Martino, You're a trouble shooter three oh three seven
one three talk seven one three eight two five five.
We are running out of time, so I wanted to

(02:08:41):
get the one story out, and it's kind of getting late,
but I'll try to get it in. So we're talking
about how TV stories take a lot of credit for stuff.

Speaker 4 (02:08:50):
We do on the radio show all the time.

Speaker 5 (02:08:52):
And I'll remember, I'll never forget years ago when I
got a call from a kid who said, he truly said,
I'm being held captive as a sex slave. And he said,
I am being And this was in my call center.
It was not on the radio shows on my call center,
and we looked into it on the radio show, but

(02:09:14):
he said he was being held by as a sex
slave and he was forced to give sex to this
really popular men guy that used to be that's right,
he used to be the sheriff. And he said, you know,
and the whole thing sounded unreal, right, do you remember
the story?

Speaker 4 (02:09:33):
Okay, So I broke that story.

Speaker 5 (02:09:36):
I interviewed the kid, I interviewed other kids all who
were saying that they were being they were being given
meth and other drugs in exchange for sex.

Speaker 12 (02:09:48):
Ironically, I told this story about you last week. Isn't
that in Oh you did that? You were thinking of it.

Speaker 4 (02:09:55):
It's great.

Speaker 5 (02:09:55):
So the sheriff, famous sheriff, the most famous, one of
the most famous.

Speaker 6 (02:10:00):
What was his name again, the most famous.

Speaker 4 (02:10:01):
Sheriff in America?

Speaker 6 (02:10:02):
Yeah, right, right here, Sullivan, right.

Speaker 4 (02:10:04):
The jail was named after him.

Speaker 5 (02:10:06):
Right, I put him out of my memory. But anyway,
so Sheriff Sullivan.

Speaker 23 (02:10:09):
Right.

Speaker 4 (02:10:09):
So I had this story.

Speaker 5 (02:10:11):
I had at least a dozen interviews under my belt,
and I had all of this, and I turned it
over to the Safe Streets Task Force, the Safe Streets
Task Force, and I asked them, before you'd make a bust,
at least let me know, because I'm the one who
fed this to you, you know, And they acknowledge it, Yes,
you are, So I asked them to do that. I'm

(02:10:32):
at the movie theater and I see up in the monitor,
channel four, and I see Brian Moss taking credit for
the story, saying as a result of his investigation or something,
and and I said, I said, what, I had no
idea what they were talking about. And I called Safe
Streets Task Force. It was an FBI slash police effort.

(02:10:53):
It was called safe Streets because it was made for
trafficking and stuff.

Speaker 4 (02:10:57):
And I said, why did you do that?

Speaker 5 (02:10:58):
And they said, well, we don't know, you know, we
just made the bust and they made the bus. But
I'll never forget that live shot with them talking about
a news for investigation, and I thought, well, I know
damn well that they never investigated it because no one
was involved in it except me, and I had all
of the interviews, and in fact, they even I remember
for a short time they were attempting to use my

(02:11:20):
interviews without crediting me, and I came unglued over it.
I said, come on, this is a lot of crap,
especially because at that time I had left over there.
But anyway, I just thought that was a funny story.
But really it happens all the time. I swear to
God that people and they don't do it so much anymore.

(02:11:42):
There are so much social media and so much public
attention to stories that it is hard to claim that
you have an exclusive.

Speaker 6 (02:11:52):
I mean, it really is now.

Speaker 5 (02:11:54):
There are plenty I should mention out of fairness, There
are plenty of stories that Brian Moss did break and
he uncovered by himself, just like Channel nine did and
Channel seven does in Channel four. But this importance of
being the first out has really been diluted nowadays by
our you know, by our media buy our social media,

(02:12:17):
there are so many people with so many stories. My god,
it is hard to lay claim to one of them
as your own. All right, no excel roofing. Right now,
did you fill up the ten spots for that for
the gutter cleaning? If not, somebody's going to have a
hell of a time.

Speaker 6 (02:12:33):
Yes or no, I do not think we have the
last one filled up.

Speaker 5 (02:12:37):
Okay, so there's one more at forty nine dollars for
a gutter cleaning.

Speaker 4 (02:12:43):
And forty nine.

Speaker 12 (02:12:44):
Dollars, Yeah they hear, I don't know what they hear.
But here's the bottom line. These guys come out and
do ours twice a year. They get up there with
an entire crew, They bring up poses, they do the
down spouts. You could eat off your gutters, and I'm
not saying you should, but they cleaned the hell out
of them. And I usually pay two hundred and ninety

(02:13:05):
nine bucks. So if you're a new customer at forty
nine dollars, you're absolutely insane not.

Speaker 6 (02:13:13):
To do it.

Speaker 5 (02:13:14):
Okay, And by the way, I want to mention that,
and I meant I wanted to talk about this today,
but I didn't have enough time, so I'm going to
bring it up tomorrow. But there was an investigation done
by authorities like well, anyway, let me just tell you this.
This publication called The Guardian sent people out to multiple
states to check prices on the shelf compared to what

(02:13:39):
they were actually charged. And this is a really good story.

Speaker 4 (02:13:42):
For us to look into.

Speaker 5 (02:13:43):
But basically, about about seventy percent of the time, no,
about sixty I'm sorry, sixty percent of the time, the
prices that you were told you would be charged were
wrong when you got to the checkout. But because we
have learned, well they've done it all over the country.
I'm going to give a breakdown, but mostly these dollar Generals,

(02:14:06):
family dollars in other stores have had errors in their
scanners that automatically charge more.

Speaker 6 (02:14:13):
We'll talk about sex.

Speaker 5 (02:14:15):
Yeah, anyway, don't forget Call three ZHO three Martino for help.

Speaker 4 (02:14:19):
Three O three six two seven eight four sixty six