The Troubleshooter 6-18-25 PPM

Episode Transcript

Speaker 1 (00:00):
While listening to Denverest Talk station. It's six thirty kus.

Speaker 2 (00:05):
Ripped up.

Speaker 3 (00:07):
News needed by Soho.

Speaker 1 (00:10):
You don't have.

Speaker 4 (00:12):
Come running sustas as we can.

Speaker 2 (00:16):
Shooter's gonna help come Man Dix.

Speaker 5 (00:20):
Is the Troubleshooter Show. No Tom Martino.

Speaker 1 (00:25):
Hey, I'm Tom Martino and this is the Troubleshooter Show.
And as you know, we have fun here. You can
park yourself in front of the radio or alongside of
radio or the iHeartRadio app and anywhere in the country
you can listen to us. You can call in for
help three oh three Martino, you can call twenty four
to seven three oh three six two seven eight four
sixty six for those joining us. It's the longest running

(00:47):
radio show in America with the same hosts currently on
the air, and we've been recovering hundreds of millions of
dollars over the years in cash, merchandise exchanges, refunds and
services in the studio. Today with us, we have a guest,
Mitch Fluria from the Art of Granite Loved Mitch. He
I love telling a story how he came to America

(01:08):
with a few hundred bucks and built a wonderful business
helping you with your countertops. So, Mitch, welcome to the show.
Thanks for being here, Major Mark Major as always to
lend his to lend his opinion, even when we don't
ask for it all. Yes, thank you very much, Doc,

(01:30):
you keep it there. Now let's go to the phone. So, okay,
these are people that called in need help. Let's see
what we can do to help. We have Vanessa an
issue with a contractor, and I believe Vanessa called. She
might have called yesterday and talked about this. Vanessa, when
did you call in? First?

Speaker 6 (01:52):
It was this morning?

Speaker 1 (01:54):
Oh I'm sorry? Okay, so yeah, so quick in case. Yeah, well,
thank you for calling. Now, Kaschina, you said to check
my email. Did you send me something from Vanessa? She's
on the phone, it looks like it.

Speaker 7 (02:12):
What is her problem?

Speaker 1 (02:13):
Is it a roof issue?

Speaker 8 (02:14):
I have?

Speaker 1 (02:15):
I have the proposal, Vanessa, I had this this Huran
roof and insulation. Is that the one you've been dealing with? Correct?
What's going on with is that? How you pronounce it?
Haran haraun uh huh herrun? What's going on with her?
Ruin roof and insulation? What's going on? So?

Speaker 6 (02:37):
Originally the contractor had given me a proposal for a
red manufactured's metal roof, and the day before the tear off,
he called me and said he couldn't get that material,
but he was going to put on a galvanized roof
and paint it. And I said, absolutely not, that's not
the industry standard, it will not hold up. Guaranteed me

(03:00):
a twenty five year warranty on the paint.

Speaker 9 (03:04):
Don't do it, and we.

Speaker 6 (03:06):
Yeah, we came to an impast. Okay, he also contracted.
He also contracted to build me a closet in my
little cabin. And so when we came to an impast,
he refused to do the closet, but he had my
eight thousand dollars.

Speaker 1 (03:25):
Now, but here's what I don't understand. Why would you
even pay him eight thousand dollars upfront? Why?

Speaker 6 (03:32):
Well, he did a window and a door for me before,
so I trusted him, and he said he needed it
for materials I know now.

Speaker 1 (03:40):
Okay, So what I see here is on the contract
tear off asphalt installed square ice and water shield, fire
engine red corrugated metal roofing with trim. It doesn't say
what kind of roofing it was.

Speaker 8 (03:58):
Yeah, it does is right there with fire engine red
corrugated metal.

Speaker 1 (04:04):
Yeah, but what I'm saying is it doesn't say it's
prepainted Mark.

Speaker 7 (04:07):
Well, it's just red fire engine red.

Speaker 1 (04:10):
Right. Well, okay, so if he put on a corrugated
metal roof and painted it red, he would satisfy this
this contract.

Speaker 8 (04:17):
Well, I don't know about that, but I see what
you're saying now. But he's even telling her Tom that
he can't get that material. So he actually has acknowledged
that he can't get whatever, which I wonder why he
can't get that material or if he underbid it.

Speaker 1 (04:33):
Okay, so that's a good question. Why can't he get
the material? He didn't say, And so you said to him,
let's just cancel the whole thing since you can't do it.

Speaker 6 (04:48):
No, I said, since you have my eight thousand dollars
you can you can do the the closet. And he refused.

Speaker 1 (04:58):
Oh wait a minute, So he said, if I can't do everything,
I'm not going to do anything.

Speaker 8 (05:03):
Correct, Well, then just get your eight thousand back if
he hasn't done anything, and.

Speaker 1 (05:07):
Call it over.

Speaker 6 (05:08):
Really, I went to small claims court. He didn't show
up the first time. The second time he had, Well,
you know, you.

Speaker 1 (05:15):
Don't have to go a second time. What happened when
he didn't show up?

Speaker 6 (05:20):
They made another they made another court date.

Speaker 1 (05:23):
Oh that such Oh wait a minute's right to meculous?
You mean the judge did not call it a default judgment?

Speaker 7 (05:29):
Wait wait did they say there was a problem with service?

Speaker 6 (05:32):
No, no, he was served, so but they made another
court date. And then when we went to court, he
served me with a countersuit of defamation, which I've never said.

Speaker 7 (05:42):
That doesn't matter. So what happened though, But so.

Speaker 6 (05:45):
It goes to another court ultimation?

Speaker 1 (05:47):
Deultimation? Right? What is probably left a review or something?
I know? I know.

Speaker 6 (05:52):
So he sued me for twelve thousand dollars for defamation.
I get in myself. I know this keeps going. We
go to court, he doesn't show.

Speaker 10 (06:04):
We get a default judgment.

Speaker 6 (06:06):
And two hours later he goes to the court and says,
I need a new court date because I couldn't show
because I had a flat tire.

Speaker 9 (06:15):
But he couldn't.

Speaker 1 (06:16):
Did they give him did they give him on?

Speaker 6 (06:17):
They did?

Speaker 8 (06:19):
Just gotoby Weld County. Where else where is this county.

Speaker 1 (06:24):
Hold on? That's amazing? Now, Vanessa, Vanessa, right now, I
need to know the status of lawsuits. So let's talk
about that. What is the status of your lawsuits?

Speaker 6 (06:37):
We're waiting for another court date, but here we go
for another update. He knows what he's doing because he's
doing this to somebody else right now too. So right
now today he got he sent a letter to the court.
Then that letter got sent to the my attorney that said,
please don't make a court date for this month because

(06:58):
my father in law is ill and I don't know
when I'm going to be back in town.

Speaker 8 (07:04):
You know, in my opinion, this is all orchestrated, completely
an opinion, But this guy sounds like he has done
this so many freaking times.

Speaker 7 (07:12):
What's his name? What's his company's name?

Speaker 6 (07:15):
His name is Ryan Allison.

Speaker 1 (07:17):
And let me ask you about this. Let me ask
you about this defamation. Where is he suing you for defamation?

Speaker 6 (07:26):
He said, I said something on next door, which I haven't.

Speaker 1 (07:29):
Well, it doesn't matter. I'm asking where is he suing
you for defamation? Which court?

Speaker 6 (07:35):
Oh, well, it's the higher court, it's I don't know,
it's probably counting of Jefferson.

Speaker 1 (07:41):
Right, did you actually get served with a lawsuit?

Speaker 8 (07:46):
Yes, well, he countersued her, But then he didn't show
up right.

Speaker 1 (07:51):
Yeah, But and what I want to know is this
about the defamation. How much is he asking.

Speaker 6 (07:56):
For twelve thousand dollars Budd's And how did he come up?

Speaker 1 (08:01):
How did he how did he come up with the figure? Okay,
do you know what defamation?

Speaker 11 (08:08):
Yeah?

Speaker 1 (08:08):
People misunderstand defamation all the time.

Speaker 9 (08:12):
Yep.

Speaker 1 (08:13):
Okay, Well I'm asking you what what do you know
about defamation?

Speaker 6 (08:21):
That it has to impact you financially and you have
to have proof of that.

Speaker 1 (08:25):
Now, that's exactly where you're smart, except there is one exception.
If it gives you emotional distress and all of that,
you can put an arbitrary number on that you're not
allowed to suit. May I finish? May I finish this
so I can tell people about this? No, No, just
let me finish this. Defamation comes in two flavors. One

(08:49):
is against a public figure like me. I'm not I'm
not calling myself you know special, It's just that I'm
on the air every day. So if someone, if if
I ever sued someone for defamation or for damages like that,
I'd have to show actual damages. I'm not allowed to
take emotional damages into consideration because they figure if I'm

(09:11):
in the public I take on that risk. However, if
I'm a private individual, if I attack this roofer and
call him a scumbag or something and he wanted to
assue me, he can go for actual damages. But he
can also go for emotional distress and trauma. And that's
why I'm asking, is he going for anything emotional? It
doesn't sound like it. It sounds like he put a

(09:33):
price of twelve thousand dollars. You know, how did he
come up?

Speaker 8 (09:36):
How did he come up with that price of First,
I still got to jump in with the definition of defamation.
Both of you forgot one of the biggest things. It
has to be a false statement. If you go on
next door and say this guy took eight thousand dollars
and can't fulfill the contract and won't give me my
money back, that's not defamation.

Speaker 1 (09:55):
Well, okay, Mark, let me amend that just a little,
because you're most correct. It has to be it has
to be false. If in fact it is true and
it's done just to shed someone in a negative light,

(10:16):
then that also can be defamatory even if it's true.
I want to take something, for example, if someone is transgender,
or if someone is gay, or someone is a member
of the white supremacist something or other. Whatever. If something
is true, but the only reason for talking about it,

(10:36):
it has nothing to do with the ability for someone
to do a roof or a home improvement, but it's
just to bring them into a negative light. It could
become defamation. And I listen, man, I believe you.

Speaker 8 (10:52):
But that brings up a question I have, and that
would be, how does every far right wing talk show
host survive the world?

Speaker 1 (11:00):
Then, well, Mark, I'm going to tell you something. They
survived the world for one word. And you know what
that word is, Mark, You know what it is. It's
what opinion. I mean, you say it all the time.
You know, of course, of course I got you. Now,
the opinion can't just be so out there that it's crazy.
For example, in the recent lawsuits against Dominion, the the

(11:24):
the voting machines and the voting software, well man, you
know a lot of people came right out and said
some nasty things like like just they came right out
and said they're they're setting up you know, a false yeah,
but narratives they were stating a miss fact. Yeah, but
they were You're right, But they tried to hide behind opinion,

(11:47):
and it wasn't and the course that's not your opinion.
You were making it sound like a fact. So in
any case, though it's mark is ninety nine percent right,
this statement must be false. The true statements that it's
not even worth discussing right now because they have to
be done in such a way that it defames the

(12:07):
entire classipe have something. Yes, let's say this.

Speaker 12 (12:12):
Let's say a contractor is gay, and you say, I
think because he's gay that he did this, blah blah blah.

Speaker 1 (12:22):
That's where that's where it becomes that inflammatory.

Speaker 8 (12:25):
That's kind of an opinion. Though he goes, I think
this guy's gay, meaning his opinion.

Speaker 12 (12:29):
No, let's say that he is, no question, but I'm
saying because he's gay, this is what he did, whereas
a heteromele wouldn't have done it.

Speaker 13 (12:38):
Is that defamation?

Speaker 1 (12:40):
Now it could be. Here's another thing. If the group
is large enough, it becomes no defamation. If you are
insulting a group, and usually the courts have been around
twenty five people or more. If there is a group
of people like gay people, and you just get on
and like the gay population, can't do a class act
lawsuit against you, for defamation of gay people. So it

(13:03):
would be very difficult if you said, you know, all
of these gay people do the same thing, or all
these heterosexual people, or all these transgender people do the
same thing, and it probably would not rise to the
level of defamation. There's also something else that's usually not defamatory,
and that is when something is done in humor or

(13:26):
in what's called it's so out there and so freaking stupid. Yes, Like,
I believe this guy is from a group of contractors
who came from outer space to rip off people. They
have a plot and they're coming from outer space. They're
taking over the bodies of contractors, ripping off Americans, and

(13:50):
they're using the money to build spaceships. I mean, you know,
I'm just giving some creepy stuff. So here's what we
have right now. We have a guy, I believe who
is manipulating the system to try to just make Vanessa
go away. Vanessa, when is your next hearing? Do you
have one set?

Speaker 6 (14:07):
We don't have one yet because he said he's going
to be unavailable because his father in law's having surgery,
open heart surgery.

Speaker 1 (14:15):
So have you been unable to get and you have
two different courts. The one is still in small claims, right,
or did it move up to county court?

Speaker 6 (14:24):
Yeah, it went up to county court.

Speaker 1 (14:27):
Yeah, because why don't you wait?

Speaker 8 (14:28):
Why don't you once again though, that's because of his countersuit. Yes, right, yes,
well that's what I'm saying in my opinion. Once again,
this guy is staging this whole thing. Hey, two things,
O time, we got to take a break, and I
think we need to reach out and see if Kelly
can't get this guy's side of the story right.

Speaker 1 (14:47):
Exactly, good idea. You hold on. We got more coming
up on the Troubleshooter Show. Tom Martine here three h three,
seven to one to three talk renew Home Innovations will
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(15:10):
the most beautiful materials. They can do your whole bathroom
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It's like like just customized all your movements. You can
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You can do other levels of quality and trim for
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(15:32):
dot com three oh three nine zero four, two thousand.
Speaking of porcelain, a miss Fluria. Is porcelain ever used
for countertops? He's with the art of granite? Just real quick?
Are they? Are they? Is porcelain ever used for countertops?

Speaker 3 (15:47):
Good morning, Tom, Thank you for having me today. Yes, yes, sir,
fabricate porcelain for countertops. It comes in pretty thin, so
we always have to build up those edges. We need
to mind the room and thicken the You know that beauty.

Speaker 1 (16:00):
It's beautiful stuff, isn't it? My god, it's beautiful.

Speaker 3 (16:03):
Yes, it comes in all sorts of colors, and he
has so much movement and flow.

Speaker 1 (16:07):
Yes.

Speaker 8 (16:07):
Would it work with like in a kitchen with hot
pans and stuff?

Speaker 1 (16:11):
Yes, it's heatproof.

Speaker 3 (16:12):
Actually one of the very few products there is heatproof.

Speaker 1 (16:15):
Okay, I want to talk to Henry Brett's over at
Excel Roofing, one of our roofing experts of course, a
sponsor of this show and the original member of the
referral list at referrals dot com. Basically, Henry, what what
reason would a roofer have for not being able to
get a certain type of roof.

Speaker 8 (16:37):
I mean it's a red galvanized, not painted, but a
you know, impregnated whatever you call it, red galvanized roof.
And the guy has it on the contract, and all
of a sudden Henry said, hey, I can't get that,
but I can get this other stuff and paint it.

Speaker 1 (16:52):
What do you make of that? Oh, by the way,
the name of the company. Hold on a second, the
name of the company. I was in error when I
said Harun, that's her name. It's the hern job. The
name of the company is Ryan J. Allison, Inc. General
contractor Ryan J. Allison. So I got that wrong. People,

(17:12):
I'll go ahead.

Speaker 11 (17:14):
Henry, Yeah, absolutely, Tom, And I mean you want to
install what's on the contract, that is what's that's what's right,
and what's just sure or is it like material shortages?
Sure that stuff will happen, but it's always best to
verify with the supply house first to see if they
have the material.

Speaker 1 (17:32):
But have you heard of these pre these pre painted
galvanized roofs.

Speaker 11 (17:37):
You know, there's so many different materials out there. I
have heard of them. I wouldn't I wouldn't recommend though,
to go off of something that's not on the contract.

Speaker 1 (17:47):
So here's what the contract says, though the contract truly
doesn't say any Here's what the contract says. It says installed.
And I want to know how you would read this,
Henry install eleven square of fire engine red corrugated metal
roofing with trim. To me, that sounds like he can

(18:09):
put up a corrugated metal roof and paint it. What
does it say to you as a roofer?

Speaker 11 (18:15):
Yeah, so as as a roofer, that contract it's fairly vague.
So all it's describing is the material and the color.
So based on that they should be able to go
up there, install the chorreated metal or prepainted or painted
after the fact, and that would be That's what.

Speaker 1 (18:30):
I think too. I think too. She said it was
the contract that it does not say anything about pre
finished or anything. And technically, if the guy wanted to
install and paint it, I'm not saying that's what she wanted.
I don't doubt Vanessa's story at all. But what I'm
saying is Ryan Allison is not He didn't. He didn't

(18:54):
make a contract he can't keep. I think he by
putting up a roof and painting it. Mark, Honestly, when
you read that, do you assume it's going to be
pre painted and prepaintished?

Speaker 8 (19:06):
A couple things you guys are making me think here.
So if it's corrugated metal, if it was pre painted
and it was done properly with the right paint, Uh,
that's a good possibility. And I would agree with both
of you. But the way I read it is it's
not going to be. If he puts it up there
then decides to paint the roof after the corrugated metals

(19:27):
up there, there's going to be a lot of it
not painted, and I think that's going to be ridiculous.

Speaker 1 (19:33):
No, No, I'm not saying it's the best way to
do it, But I want to ask Henry, Henry, corrugated
metal roofing, how does it take paint? And is it
common to paint them?

Speaker 11 (19:44):
You know what, Yeah, it is fairly common to paint
that kind of stuff, and you can paint it. It's
always best so to prep it on the ground and
have it pre painted. To install it and then paint it,
You're just you're never going to.

Speaker 1 (19:56):
Well and we don't know, we don't know how he
was going to do it for all we No, he
was going to paint it on the ground. See that's
the problem with this contract. We don't really know how
he was going to do it. But she immediately stopped him,
and he's saying to her, wait a minute, I'm willing
to do this contract. It's you're You're the one who's
canceling it. That's what I'm thinking. But again, Vanessa, did

(20:21):
he say he's willing to do the contract?

Speaker 7 (20:28):
Hold on, let me get her up.

Speaker 1 (20:31):
Yeah, Vanessa, we were just asking did he indicate did
he indicate he's willing to do the contract.

Speaker 6 (20:39):
At the time, Yes, and he was going to paint
it once it was on the roof.

Speaker 1 (20:44):
By the way, I should say this, this was back
in This was back in twenty twenty four, March of
twenty twenty four. So you've been waiting that long for
an up for a court date.

Speaker 14 (20:58):
Yes, there are multiple cored dates involved.

Speaker 1 (21:01):
So the first.

Speaker 14 (21:02):
One and then and then he just keeps dragging it off.
He's dragging us out. That's easy to do it this long, jeez.

Speaker 1 (21:09):
Yeah, but I'm not sure she's gonna win.

Speaker 8 (21:11):
Okay, guys on the lawsuit, guys, hold on, guys, Okay,
hold on, let me answer this, Henry.

Speaker 1 (21:17):
The lawsuit is she wants her money backer down payment. Okay, okay,
so go ahead.

Speaker 11 (21:23):
Mark wants to paint on the roof.

Speaker 1 (21:26):
Hold On, don't. We don't know how he wants to
paint it. All we know is he's willing to give
her a red corrugated metal roof.

Speaker 6 (21:32):
No, I haven't written that he was going to paint
it once it was installed.

Speaker 1 (21:35):
Which is absurd to me. That's totally absurd. Well, it
doesn't say that on the contract.

Speaker 8 (21:41):
But everything, but look, everything I'm reading basically says buying
it colored material is way better than painting it for
long term, you know, durability, and you know painting is more.

Speaker 1 (21:54):
Of a cost efficient thing.

Speaker 8 (21:55):
But it really comes down to this, though, if you
want to think in real terms, long as the caller's
not fit in to us, he told her it's going
to be pre painted, ready to go and put up there.
Then he told her Henry that he can't get that material,
so he needs to get the regular stuff then paint it.
So he's actually acknowledged according to her what he was

(22:17):
gonna do.

Speaker 1 (22:18):
Okay, is that in writing, But no, it's not. Now
Here's what I think. I think if he shows up
to court and says, your honor, I'm willing to fulfill
the contract, and I think she's going to lose. That's
just my gut feeling.

Speaker 8 (22:34):
I really mean that, Hey, do you have anything in
text or emails or anything, Vanessa that says it were
this dispute and he acknowledges like he can't get that material?

Speaker 15 (22:45):
Right?

Speaker 1 (22:45):
Yeah, is there anything that that hints? What do you have?

Speaker 4 (22:48):
Yeah?

Speaker 1 (22:49):
What does it say?

Speaker 6 (22:50):
I have all kinds of emails and texts that say
he's unable to get the Yeah, that was the very
first thing he said he's unable to get.

Speaker 7 (23:00):
See, guys, here's where I think it comes down.

Speaker 1 (23:04):
What if the guy says What if the guy says, yeah,
I was willing to do it, but it's not available,
So I'm going to fulfill the contract in another way. See,
the contract is not written tight enough. I think for
her to go crazy on this.

Speaker 8 (23:16):
Then when I would explain to the judge if that
exact thing was brought up. Regular galvanized a roof panel
is about forty bucks at home depot, and one that's
already colored ready to go is almost double, if not.

Speaker 1 (23:30):
Triple, that Okay. I think you guys are putting too
much on the courts to interpret. I think it comes
down to are you going to fulfill the contract or not?
I don't know, but maybe he'll say, look, it wasn't
a contract. You haven't done the work, she hasn't gotten
anything in return. Let's just return the money.

Speaker 16 (23:47):
Tom.

Speaker 8 (23:47):
If we look at that, if we look at that
line item, it's square. It says eleven squares fire engine
red corrugated metal roofing. I mean it says that it's
fire engine red corrugated metal roofing. If he goes up
and it's not, I mean, come on, but Mark, he
can make it red.

Speaker 1 (24:06):
I mean, if I say I'm going to sell you
a red what's that mark?

Speaker 13 (24:10):
What's that?

Speaker 11 (24:12):
I agree with you, Tom. I think that if she,
if she goes to court with them and it's in
the contract, that it's just it's fire engine red and
there's no specific painting method.

Speaker 7 (24:21):
Or oh I break off from you guys. I'm sorry.

Speaker 8 (24:24):
Guys, Like if I go order a brand new red
Cherry Corvette and they get me a black one in
spray painted mark, that's a whole different mark.

Speaker 1 (24:33):
That's different.

Speaker 14 (24:34):
I agree with mark one hundred percent. The contract. In
the contract the way read.

Speaker 8 (24:38):
It doesn't say pre finished, but it doesn't say it's
going to be painted.

Speaker 14 (24:42):
It says fire red roofing material. It doesn't say we're
going to put in a correguatar roof.

Speaker 1 (24:48):
You know, you know what I would love to get,
really if we could someone who was a judge or
a magistrator, just to see how their mind works. Wait, wait,
I got one.

Speaker 14 (24:57):
Does Vanessa have any material, samples or hold on? Did
he offer you samples, good examples or photos or anything else?

Speaker 1 (25:05):
Yeah, Henry will tell you this. Usually you pick yes. Okay,
so you have a place where you pick the material? Yes, okay,
what do you have? Was it presented by him? Yes?

Speaker 6 (25:19):
It's in Colorado Springs?

Speaker 1 (25:20):
No? No, I'm asking you went. Did you go to
the showroom? No?

Speaker 6 (25:26):
No, he sent it to me and.

Speaker 1 (25:28):
And okay, he sent you and said pick a roof.
Do you have a correspondence that says that yes. I
want to see the correspondence before we even go on.
Let's stop right here. I got to take a break.
I want to see the correspondence where he says pick
a roof, and I want to see how that goes,
so you hang on real quick.

Speaker 8 (25:49):
I know we got a break here, but Henry, it
hailed like hell in Colorado Springs.

Speaker 7 (25:54):
I mean, how much damage here?

Speaker 13 (25:56):
Yeah?

Speaker 11 (25:57):
Absolutely, so that was actually not the most your damage too.
We got a bunch of hail up there in a
John's town.

Speaker 1 (26:04):
We're so overtime. Let me let you, Henry, it's not
fair to you to do this right before a break.
Let's just let you elaborate afterwards. We're going to talk
about the current hail while we have them on. But
let's talk about this. I want to try to get
someone's opinion on this other than ours. I would like
our YouTuber morons to weigh in on it. Mark d

(26:25):
a poll on my serious.

Speaker 8 (26:27):
Let's get that piece from her that he sent over
the sample.

Speaker 1 (26:31):
Let's get that you're right. You're right, because if that
email says make the selection that you want, and it's
on there, that that would be that would lead me
to believe that it was specified. Okay, we got more
coming up on the Troubleshooter Show where the real heat comes,
and it's going to come this week even but fix

(26:53):
at twenty four to seven. We'll do that thirty nine
dollars deep clean, check and tune for your AC. It's
very important. It's only thirty nine bucks for new customers
or people who haven't had it done. Fixed myihome dot
com book now, fixmihome dot com book now, So listen.
I want all my callers please. I will get to you.
But this is really important that we get to the
bottom of this. And did she send us that clause

(27:17):
or that email or something that said pick one of
these roofs? Did she send it to us, Katchina. We're
depending on you for that for finding that out. If not,
I need to move on. Okay, but then let me talk. Look,
I have a couple emails. Let me siphon through and
I will get it to you. I will get it

(27:39):
all right, and then Henry stand by because I want
to talk about the hail damage. But wait, I want
to take Jay, who's been waiting quite a while. Jay,
Welcome to the show. Your mom and her dad had
mineral rights, the dad left them to your mom. Your
mom passed away. Is that right?

Speaker 9 (27:58):
Yes?

Speaker 17 (27:58):
May I interject something real fast blots on my mind?

Speaker 1 (28:02):
Absolutely?

Speaker 17 (28:03):
Absolutely, If someone wants to paint my roof, I want
them to show me where the manufacturer of that paint
in tends it to be used for a roof guarantees
it's appropriate for this application, and warrants it on this application.
Good luck, that guy's never going to get it done.
She don't have to accept it. Vote for JEFFICA judges

(28:25):
out because the bunch of lefty morons. And next, yes,
you're correct. My grandfather bought tons of oil and gas
rights he left in my mom. No one knows who
has what my mom sold everything she thought she had.
They're popping up left and right, checks her coming in. Yeah,
my sister has to know what estate is because there's

(28:48):
somebody else involved besides the direct family the title, and
she is a year and a half into having none.

Speaker 1 (28:56):
I get it, I get it. Listen. Basically, what you're
trying to do is you're trying to memorialize and quantify
what she owns. You want to know you know, and
to do that is not as hard as you might think.
There is a forum, an online platform that about ninety

(29:16):
eight percent of all producers, all of them, use about
ninety nine percent of them. And if you go to
that forum, you can search the last name, reset passwords,
and do all kinds of that stuff. It's really important though,
that you get to the right place, and it's called

(29:39):
energy Link energy link and it's literally energylink dot com.
When you go to energylink dot com, you can search
around there and see just see usually it's the last
name of the person that they file these royalties with.

(30:00):
That is a really good resource. You can also call
energy link and ask them to help you search. You
would maybe have to show a death certificate or some
kind of representation like you know what they used to
call an executive of the estate, but a personal representative
of the estate. But energylink dot com is one of

(30:21):
the first ones. Another thing that you need to know
is in each state, the state keeps track of people
who have gas and oil royalties, and if it's a
simple royalty. The reason states and counties know about this

(30:41):
is because you have to pay property tax on that
portion of the acreage where you receive royalties. Believe it
or not, they break down royalty interests into property shares
for the purposes of property tax. So if you have
the checks, the checks are usually issued by a company

(31:05):
and many times they they make a memo as to
what wells are involved, and the wells are located in
a county, and that county has a record of who's
paying the tax on it. So let's first break it down.
If you have checks, Tom Martine, I want to go

(31:26):
right back to that. Jay again. Hey, Jay, we are
running out of time, but I can hold you over.
But here's another thing. On the checks that you get.
How many checks a month are coming in.

Speaker 17 (31:38):
There's so random, Tom, there's no rhyme, no reason.

Speaker 1 (31:42):
Okay, but each check, all right, but each check no
one else. Each check has a payer.

Speaker 17 (31:52):
And when you call them, they're like, well, we'll get
back to you. We're not entirely sure. And you're like,
can I get a copy of that contract?

Speaker 1 (31:59):
And well, actually, actually, Jay, Jay, I'm going to tell
you something. Actually, they are required by all kinds of
agencies to have what's called an owner relations department. That's
where you call. You don't just call rendy, you say,
I want to talk to owner relations. Literally, it's called

(32:19):
owner relations. Yeah. The check hold on the check, Jay.
The check also refers to a customer number. By law,
every single customer has to have a number. The royalty
interest must be recorded under that number, and they must
give you complete information on that number. So I don't

(32:43):
I could help you, man, I mean, all you have
to do or look at the checks then go to
energylink dot com and okay, well send me every single check,
a copy of every single check, and I'll tell you
how to get the information. I can get the information
in five minutes. We're running out of I'm just I'm sorry, Jay,
we're running out of time. My fault. You can hang on.

Speaker 18 (33:10):
Ripped new.

Speaker 2 (33:15):
Who you don't have, come running stas as you can.
Shooter's gonna help come MANX.

Speaker 5 (33:26):
Is the Troubleshooter Show Now, Tom Martine, Welcome to the show.

Speaker 1 (33:31):
This hour brought to you by frankdarandereal estate man dot com.
If you want to know what your house will sell for,
he'll do a complete analysis, free of charge, with no obligation,
and it's pretty damn accurate. Frank Duranderealestateman dot com three
oh three nine two zero sixteen twenty two. Let's talk
about an exciting auction. Also, I just want to by
name tell Vanessa and then Rod has a Gocatz problem,

(33:55):
another scumbag company that we've been on. Dale wants to
talk about AutoNation. Brenda wants to talk about an apartment.
We will get to all of you right now. Courtney
with Buy and Build, the owner of Buy and Build
dot Net. I've known Courtney for years and they have
a great warehouse that sells kitchen and bath stuff. But
they also have about twice a year, this incredible auction

(34:20):
that's going on right now. And what's exciting about today
is the auction closes. So during the auction you can
make bids like any auction, and then as they start
to close the items, you have a final chance to
make a bid, and then it's held open for two
minutes while someone else can match it, and it keeps

(34:41):
going until someone gives up. Courtney Piers with a buy
and Build dot Net I want to tell you first,
as he's talking about this, how you can follow along.
Go to roller auction dot com. That's r L L
E Er roller auction dot com and then click on

(35:03):
buy and Build and you will see the action going
on now. Yesterday Courtney was a bit distressed because he said,
oh my god, I'm giving some of this stuff away.
I hope I get more action. So what's going on
today at rollerauction dot com Buy and Build, the buy
and Build section what's going on Courtney, Well.

Speaker 17 (35:25):
Good morning, Tom.

Speaker 9 (35:27):
We're a little stressed still right now because this is
the two hours before the sales starts moment where I'm
looking at all these prices and everything's pretty much still
be given away for almost nothing. I'm looking at flooring
here for fifteen cents of square foot. Oh man, that's tile,
porcelain tile, a grade porcelain tile, sitting at twenty cents

(35:48):
of square foot. There's some really amazingly good steals. You
get into the kitchen cabinets, and you can still get
full sets of kitchen cabinets for under one thousand dollars.

Speaker 1 (35:59):
What under one thousand dollars.

Speaker 9 (36:02):
I'm looking at a yeah, fifteen piece snow Haven kitchen
cabinet set with soft closed doors, soft closed drawers, sitting
right now at eight hundred dollars. So if you've only
imagine the entire kitchen for that level now, I'm hoping,
of course, it goes a little higher than that. That's
why we're talking. But right now there are some amazing
bargains to be had, and if you log on, I

(36:23):
can guarantee you there's going to be some people leaving
today with products at Penniesney Dollar Courtney.

Speaker 1 (36:30):
I'm seeing, I'm seeing this whole damn set of cabinets,
and and they're all right there, and I think they're
assembled already, right if the picture shows them assembled, are
they assembled or not?

Speaker 9 (36:42):
So there is one, Lot number ninety nine is assembled
and Lot number one hundred is the exact same kitchen.
We decided to sell one unassembled and palatized so you
can actually load it in the back of a pickup
truck and get it home. And so a lot of
pieces of people that buy from out of state and stuff,
they just don't have the ability to trans assembled cabinets.

Speaker 1 (37:01):
So at these price lits unassembled.

Speaker 11 (37:04):
But at these.

Speaker 1 (37:05):
Prices, brother, at these prices, let me tell you something.
People can put freaking beautiful cabinets in their garage. Now
you know that happened with you and me. I was
looking at garage cabinets at home Depot and at these
other big boxes, and you showed me a line of
Shaker cabinets that were beautiful I put in my garage
and people said my opulent, and I said, no. They

(37:28):
were cheaper than the gladiator stuff. They were cheaper than
anything you could buy at the big box stores, and
I'm looking at some lots here. There's a complete room
of cabinets for five hundred dollars right now, Courtney, there
is no way that all of these lots of cabinets
are going to go for substantially more prices than not

(37:48):
all of them. You got too many this time, Bro,
You're gonna you're gonna be given some of this away.

Speaker 9 (37:54):
Yeah, there's gonna be some really good deals. I mean,
if you guys, if anybody in this listening audiences in
the market for any home improvement materials right now, this
is absolutely one of the best opportunities you can possibly get.
We have these pre hung doors, and some of those
doors they're still sitting at five dollars a piece for
doors that watasha, oh my god, dollars four hundred dollars.

(38:15):
Even retail toilets sitting at you fifteen dollars.

Speaker 19 (38:21):
I know.

Speaker 1 (38:24):
I want to tell them how it works. If you
go to rollerauction dot Com, hit the buy and Build banner,
you go into buy and Build, and what I did
was simply went down to cabinets in the search function,
and it brought up cabinets and you'll see the extraordinary
deals you can go down to doors as he was
just talking about, and it'll show free hung doors. I'm

(38:44):
looking at some doors here, some interior six panel, beautiful
prepainted doors. I don't know if they're prepainted finished, but whatever,
it's eight dollars, eight dollars. I mean, this is incredible. Okay, No,
no one is here six dollars Courtney. There are so
many of them. What is the reality that they're gonna

(39:07):
be bid up a lot? I mean, there's too many
of them to be bid up a lot. Somebody can
go to a brand new item. In other words, you
have items side by side that are pretty much the same.
So once somebody gets to a bid game, yeah, so
they can go next door to an item and start
at five dollars. I mean, you're gonna you're gonna be
giving a lot of this stuff away. So explain how

(39:28):
it happens today and what the closing is all about.
Explain what happens, you bet sure.

Speaker 9 (39:34):
So at one o'clock PM, the first three items of
the auction, which I believe are putty knives, are gonna close.
And so if you're in on the bidding and nobody
has bid on that item for a while, then you're
gonna win that item. Now, if somebody decides to outbid
you with thirty seconds left, it goes into what's called
extended bidding for two minutes, and that allows you a

(39:57):
chance to counter bid and not just get something stolen
out from under you with ten seconds left when you
were really wanting that item. The other thing you can
do is you can set a maximum price on what
you're willing to pay for an item, and you put
in your maximum bid and the computer will automatically bid
for you up to that amount. It won't automatically do
that unless somebody is actively bidding against you. Otherwise you

(40:19):
are just going to sit at that lower bid until
somebody bids against you. But it'll bid up to your
maximum for you, so it'll save you a little bit
of a headache. But absolutely right now, there are some
just amazing deals on here.

Speaker 1 (40:33):
So when you when you when someone bis again, when
someone bis against you, and it goes into that two
minutes and then you then you outbid them, does it
go into another two minutes?

Speaker 6 (40:43):
It does.

Speaker 16 (40:44):
It does.

Speaker 9 (40:45):
So an item can literally stay going until after it's
closing time for up to thirty minutes. You know, even
longer than that. I've seen some of the cabinets go
back and forth. If you get two people that want
the same cabinet set and you know they're only bidding
fifty bucks at a time on a set that's worth
five thousand, it takes a while, and so they'll go
back and forth and back and forth, and sometimes you know,

(41:05):
everything around it will be closed and one item will
be continue. Okay, the extended bidding.

Speaker 1 (41:12):
So at our time, it's one o'clock, our time they
start closing. Is that about it? One o'clock?

Speaker 15 (41:17):
That is correct?

Speaker 1 (41:18):
Yep, okay, And that's buy buy and build. By the way,
if you ever want to look at buy and build
is buy and build dot net. But today it's all
about the auction rollerauction dot Com. Rollerauction dot Com. You
just got to go see it to believe it. Okay,
when you get to.

Speaker 9 (41:32):
Roller auction dot com website too. So if you get
to our webitay, it'll take you to the auction as well.
And like I said, if you go to the gift
item portion of this too. Even if you're not into
building materials, you should still check out this auction. There's
paddle boards, there's wristwatches, there's toys, there's all sorts of barbecue.

Speaker 1 (41:52):
Grill, incredible stuff, incredible.

Speaker 16 (41:56):
Act yeah, and mines.

Speaker 1 (41:59):
Hi.

Speaker 9 (42:00):
We recommend just checking it out just for fun and
looking at some stuff. You might find some great gift
items and you might find some useful stuffer around the home.

Speaker 1 (42:08):
Okay, if we get a chance during the one o'clock hour,
what I want to do is call you back and
talk about some of the ridiculous deals where you lost
your shirt on. I'm not reveling in that, but I'm sorry, Courtney.
I'm not betting against you here, but man that you're
the one who's doing it. So it's up for grabs.

Speaker 9 (42:27):
Yeah, we can get really is the way it works.
And some people are going to leave with literally a
two hundred dollars door for five bucks, and that's what
keeps them coming back to the auctions. But hopefully I'll
make some money on some of this other stuff. Yeah yeah,
even out.

Speaker 1 (42:41):
All right, so thank you very much. That's Courtney Pierce.
So it's rollerauction dot Com and then you click on
the buy and build banner. All right, let's uh, we've
been I want to go really quickly to Rod and
then we'll go back to Vanessa or or yeah, a Rod,
you must have heard about this, or we've had complaints

(43:06):
out that knows about Gocats, which is a speed shop.
It's a custom shop, and a lot of what he
talks about are custom heads and stuff for engines, and
we have had over look at the guy, in my opinion,
is bad news. Okay, if you go to his website,

(43:26):
he's so stupid that he puts me on the front
page of his website talking about how vile I am,
which only highlights when you click on me, it only
highlights the sleeze Brigade that he's a member of. My
sleeveze brigade, by the way, is completely opposite of REFERRALSS
people to avoid. And this guy's on the sleeves brigade

(43:49):
for years. He's been ripping people off, in my opinion,
and he's been sued bad reviews. I don't know how
the guy stays in business. Tell us your story, Rod,
tell us your story.

Speaker 13 (44:01):
Yeah, so.

Speaker 19 (44:04):
He had to add on Facebook, you know when he
said he polished it heads and intakes and stuff and
it looked really good. So I thought, so I already
had all the machine work done on my engine. I
took it to a guy in Stirling, an American machine
and he boarded it, put the cam in, and then
the valves and everything, any of pistons on the raw

(44:25):
or connecting rods and stuff, and then, uh, so I
took it up to Eric and I wanted him to
swap out the cam for a three quarter racing cam
so i'd have a little more pump. And then I
wanted a polished set of heads an intake twelve. So
I paid him twenty five hundred dollars up front, and
I had paid the machine shop a little twenty six

(44:48):
hundred bucks to do all the machine work, so he
didn't have to have any machine work done. All he
had to do was swap out cam, put the pistons
in it, put a set of heads and intake on it,
and that was it. Well, and then I got a
searching and then I seen, you know, he didn't have
good reviews.

Speaker 1 (45:04):
So then I wait a minute, wait a minute, he
has he has very few good reviews. My god, most
you must have seen all the bad reviews.

Speaker 19 (45:15):
Yeah, wow, Now, well that was after I took the
engine to him. You know, I've seen the bad reviews.

Speaker 1 (45:21):
Okay, okay, then what I So I called.

Speaker 19 (45:25):
Him and told him I wanted my engine because I
had to overhaul my semi engine, which is you know,
ad like thirty grand to do a semi engine. So
I told him I I just want to pick up
my engine. He said, okay, So he gave me to
Saturday or Sunday that week to pick it. That well,
I went to pick it up and then he had
everything covered up with papers and he couldn't see it.

Speaker 15 (45:47):
So I got it home.

Speaker 4 (45:49):
I pulled all the paper off.

Speaker 9 (45:50):
Well it wasn't my block.

Speaker 1 (45:52):
Oh my god.

Speaker 19 (45:54):
Well I took it up to it.

Speaker 4 (45:56):
Yeah.

Speaker 19 (45:56):
So I took it to this guy in Imperial, Nebraska
and had.

Speaker 9 (46:00):
Him look at it, and so it had.

Speaker 19 (46:04):
It had been pin weld it in between a set
of vowelves. And that guy in Imperial, Bob was his name,
and he said, h he said, I think it's a
boat anchor. He said, he said, I think it'll it
will leak water when it gets hot. So then he
turned it over a while. A day later or two
days later, he turned it over and pulled a pan off,
and then he called me. He said, hey, did your

(46:26):
crank have a freaking notch out of it, And I
said no, I said, my crank was perfect.

Speaker 9 (46:30):
It would you know?

Speaker 19 (46:31):
It was a four inch mercury crank.

Speaker 9 (46:34):
It had been polished.

Speaker 19 (46:35):
You know, there wasn't any defects with it.

Speaker 4 (46:37):
And when I the one he gave me.

Speaker 19 (46:39):
Didn't have a big notch out one of the journals.

Speaker 1 (46:42):
So, okay, here's what I want to ask you. I
want to ask you a few questions. Broll. This is important.
This is important. When you took it to him to
have the work done and then changed your mind, did
you say to him, don't do anything, I just want
my engine back. Were you willing tod he give up
the twenty five hundred? What was what was said when

(47:03):
you asked for your engine back?

Speaker 19 (47:06):
He said he would put one together, but he didn't
say it would be my engine. He said he put
one together, And he did put one together, but then
he kept my He kept my gap ket kit because
I had a rebuilt kit.

Speaker 12 (47:19):
He kept that.

Speaker 1 (47:20):
He kept them. Well.

Speaker 15 (47:21):
He put an engine together and didn't put.

Speaker 4 (47:23):
An oil pump in.

Speaker 19 (47:23):
He kept the oil bump.

Speaker 1 (47:26):
So it was your impression you were going to but
it was your impression you were going to get back
the completed job. That was your impression, right, but when
you picked it up, it wasn't your head.

Speaker 19 (47:42):
No, it wasn't my block.

Speaker 1 (47:44):
Oh it wasn't your block? Oh my god? Is he
did he say it was your block? What is he
saying about this?

Speaker 19 (47:53):
Well, he's well why he said, wow, So he has
this spill. He tells everybody when you take an engine
to it. He said, he'll build an engine born one
hundred and twenty five over and he'll use a different block.
And I said no, I said, I want my block
back because I've had it for thirty years. I bought
it before a right my dad, thirty thirty years ago.

(48:16):
We had a two kitch five comments but.

Speaker 1 (48:19):
Yeah, no, no, okay, so but but but did did
Eric Brown? Did he try to tell you it was
your block or not? No?

Speaker 9 (48:29):
He did say it was my block or not?

Speaker 19 (48:31):
He said it was a block?

Speaker 1 (48:33):
Okay, okay?

Speaker 19 (48:34):
And what I got?

Speaker 1 (48:35):
So where does the stand? Where does the stand? Right now?

Speaker 19 (48:39):
So well, I filed the lawsuit again stupid oh man?
Uh So I followed the lawsuit and the judge, well,
Eric never showed up. He only surprised.

Speaker 1 (48:52):
Surprise surprise, right, surprise, surprise, that's right.

Speaker 19 (48:58):
Yeah, he only filed one paperwork back and he actually
in that paperwork said who he sold my block to?
It was one of his buddies or well the guy
claims he's on.

Speaker 9 (49:10):
His buddy, but he bought it from Eric.

Speaker 1 (49:14):
Well, whether it's your block or not, Rob, whether it's
your block or not, I need to ask this. Is
it done properly?

Speaker 6 (49:22):
Oh?

Speaker 19 (49:22):
No, no, now, because the guy in Imperial, Bob, he's
eighty five years old. He's built way more flatheads than
Eric ever will.

Speaker 4 (49:32):
And he said it was a boat.

Speaker 19 (49:34):
Anchor, is what he said.

Speaker 8 (49:38):
So if you want to get a boat anchor, you
should go to Eric, according to Bob.

Speaker 10 (49:44):
Yeah, wow, yeah, so.

Speaker 19 (49:46):
And Bob said, Bob said he wouldn't even you know,
he said it wasn't worth anything, you know. And I
believe Bob because he Bob building me an engine. Now,
but Bob's gonna put it on a dinal run it,
check everything before.

Speaker 16 (50:00):
And he has not asked me.

Speaker 20 (50:02):
For a dime up front.

Speaker 1 (50:03):
Well, we've had multiple calls.

Speaker 8 (50:05):
You know, at least at least you didn't pay Eric
seventy five hundred seven plus years ago. And he's done
absolutely nothing but generate excuses for seven years.

Speaker 1 (50:17):
At least you're not in that boat, you know, do
you have any Okay, what is your total loss if
you take the twenty five hundred you paid plus the
value of the block you brought in, what are your
total losses?

Speaker 19 (50:34):
Well, so when we went to the court, so that
there's a some loss. So actually with a I have
like eight thousand dollars a lawyer fees, so actually got
done with a judge over forty thousand dollars.

Speaker 1 (50:52):
Did you actually did you actually get a judgment? Yeah,
that's what I was going to ask.

Speaker 4 (50:57):
Yeah, I got a judgment.

Speaker 13 (50:59):
Jeez at this guy.

Speaker 8 (51:01):
I swear to god, I cannot believe. I can't believe
how much money he owes people. If everything we're hearing
is true, I mean, this guy should be in prison
in my opinion.

Speaker 1 (51:12):
Oh my god, it's amazing to me.

Speaker 19 (51:16):
So Wat's up camberis in Kansas City doing radiation, and
so I get this call from a guy on messenger
or yeah, he called me on messer and he said, hey,
my my father in law at taking three blocks and
a set of heads to Eric, eating thirteen five hundred
up front. And now Eric doesn't want to talk to you.

Speaker 8 (51:39):
We just we need some better pictures of this clown,
we really do. We got to warn more people this
guy is getting real Mark.

Speaker 1 (51:47):
Did you see if you go to Sleasbrigade dot com
and just click the category miserable Mechanics. Yeah, I see,
you'll see it's the best I could get online. Right now.

Speaker 8 (51:57):
I know, we gotta find we got to find a
good picture at him. Maybe we can put posters up
at trade shows. There's different things we can do to
make sure he doesn't rip off anybody else. This group
of people were talking about that are into these engines,
it's a pretty small group, wouldn't you say?

Speaker 9 (52:13):
Call her.

Speaker 5 (52:15):
Y'all?

Speaker 19 (52:16):
Wow, there's it's good to be more people were doing
planets because they have their own sound. You know, they
cost more to rebuild in a FOURD or Chevy.

Speaker 1 (52:25):
But so when did all this happen? When was when
was this judgment? Granted?

Speaker 19 (52:32):
It was granted, Like, let's see, I got out of
the radiation on October eighteenth, so it was it was
the last year, last fall, in between October and December.

Speaker 1 (52:45):
Okay, let me ask you something. What are you talking about?
What is this radiation you're talking about?

Speaker 19 (52:52):
Oh, I had radiation for prid Day. Answer, how are
you doing?

Speaker 4 (52:56):
Kansas City?

Speaker 9 (52:56):
For too much?

Speaker 1 (52:58):
How are you doing? You know?

Speaker 19 (52:59):
My ps My PSA is down to zero point zero two,
which is where they wanted. And then I got some
ropathy other than I don't have any size bics.

Speaker 1 (53:07):
So hey man, that's good news. Rod, that's good news. Brother.
I'm a cancer survivor right now. I hope it stays
that way. But good luck to you, bro.

Speaker 19 (53:19):
Yeah, I went to Kansas City because they the guys
I did went with, were spatialized in plastate cancer.

Speaker 1 (53:26):
So okay, I'll keep you in my prayers. What's going
on on Dimitrian? Hey? Rod? Have you tried to collect
on this judgment? And if so, what happened?

Speaker 19 (53:38):
I haven't tried collecting yet. Well, I really don't want
to call him. Well I uh so the there's a
guy from California.

Speaker 9 (53:44):
He talked to you before, Joe.

Speaker 8 (53:46):
The Vox I think.

Speaker 19 (53:49):
So anyway, Joe, uh he actually found my engine locked
that Eric had sold to this other guy. Wow, and
so we got so we got on a three way
deal on Instagram and he he was he was going
to sell the block for he was well he paid

(54:09):
eighty five hundred and he wanted six thousand.

Speaker 1 (54:11):
Or something for it.

Speaker 19 (54:13):
So we got on a group chat and I said, hey, Bud,
you better not sell that freaking motor. So you talk
to my lawyer. So Eric gave us a number for
this guy.

Speaker 1 (54:24):
Do you have a number? Weight you have a number
for a lawyer?

Speaker 17 (54:29):
Yeah?

Speaker 4 (54:29):
Yeah, I have a lawyer.

Speaker 1 (54:31):
What, by the way, what number? What number do you
have for Eric Brown? We were trying to get a
working number. What number do you have for him?

Speaker 17 (54:39):
Oh?

Speaker 16 (54:39):
Let me let me go through here and let me
find you.

Speaker 1 (54:42):
I mean real quick, if you can get us that number,
let's I got to take this break. I want to
come back and get that number. Kachina. We don't have
to keep Rod on right now, but I'm going to
add him to the list, get his contact information. We
have more coming up on the Troubleshooter show. K and
H Home Solutions now has K and H Painting Prose.
You can use him for window siding, doors, and more,
including painting khwindows dot com. Tom Martino here three h

(55:08):
three seven one three talk listen, man, I tell you
we got a lot to go through. Be patient, We'll
get to you. I want to go to Dale right
now as a problem with the AutoNation Dale. What's going
on with you, sir? What's happening?

Speaker 20 (55:20):
Hi, JOm, thanks for taking my call.

Speaker 1 (55:23):
Thank you for your patience. What's going on? And going on?

Speaker 20 (55:27):
Behalf of my daughter. She had to buy another car
because hers was stolen at the end of April in
Laquid at our house and they found it two weeks
later in an apartment building in Aurora. The car had
to be total because of the drugs. Anyway, she needed

(55:49):
to buy another car, so she went down to she
found when she liked online, which is down at AutoNation
Sugaru on East Rapaho Road.

Speaker 1 (55:59):
Yeah, what did she buy?

Speaker 20 (56:01):
She bought a twenty fifteen twenty seventeen cheap Grand Cherokee.

Speaker 1 (56:10):
Limited cheap Grand Cherokee. Okay, so tell me about the
tran what went wrong?

Speaker 13 (56:17):
Okay?

Speaker 1 (56:17):
She drove the car, she liked it.

Speaker 20 (56:20):
She signed all the paperwork, including the ninety days warranty
and including a five year warranty.

Speaker 10 (56:29):
We brought it home.

Speaker 20 (56:30):
We took a small drive up in the mountains, and
then after about forty six miles, the engine light came on.

Speaker 4 (56:40):
And it stayed home and we brought it home.

Speaker 20 (56:44):
Then we're going to take the store a little bit later.
But when she went to start it, the engine starts
smoking like mad and making all kinds of noises. So
we called a donation dealership, told.

Speaker 16 (56:57):
Him what was wrong.

Speaker 20 (56:59):
They said, we'll bring it down tomorrow.

Speaker 9 (57:01):
We'll take a look at it.

Speaker 17 (57:03):
Well, we tried to do that the next.

Speaker 20 (57:06):
Morning, but it was still smoking, and we didn't take
it was right to drive it because the engine sounded
like it was going to blow up. So they took
and had a totub driver come to her house and towed.

Speaker 19 (57:21):
It to their.

Speaker 20 (57:24):
Dealership.

Speaker 1 (57:25):
Got it okay.

Speaker 16 (57:27):
That was roughly two months ago.

Speaker 4 (57:32):
To this day, she does not have a car.

Speaker 17 (57:37):
She's required to pay.

Speaker 20 (57:39):
Close to twenty thousand dollars for everything, but she doesn't
have the car and she hasn't had the car.

Speaker 1 (57:47):
What do they say about it, Dale, What do they
say about it?

Speaker 20 (57:51):
They said that the engine is shot.

Speaker 1 (57:54):
That's what we were told. Okay. And is the warranty
going to cover it? I don't know anything about the
war warranty. Is it going to cover it?

Speaker 19 (58:03):
No?

Speaker 20 (58:04):
Well, none of them warrant.

Speaker 8 (58:05):
Why is the warranty denying it? Because we're talking two
different warranties. The ninety day warranty that I guess the
dealer gave her when you buy a car there then
the extended warranty.

Speaker 20 (58:17):
Yes, the ninety day they're refusing to honor it.

Speaker 7 (58:20):
Why what are they saying though? What is their reason
for the denial?

Speaker 1 (58:25):
Because?

Speaker 19 (58:26):
Why?

Speaker 20 (58:26):
Because because they said the car was overheated?

Speaker 1 (58:29):
Okay? May I talk? May I talk to your daughter
directly right now? Please?

Speaker 4 (58:35):
Yeah, go out here.

Speaker 1 (58:36):
What's your first name? Hi?

Speaker 15 (58:39):
I am Don Don?

Speaker 1 (58:42):
Yes, okay, So down when you were driving the car,
did you get an overheat light at all? No?

Speaker 18 (58:51):
I I actually have a picture of it with the
engine light on and it was not overheating at all.

Speaker 1 (58:59):
Okay, And you pulled over immediately after the engine light
came on.

Speaker 20 (59:05):
Yeah?

Speaker 18 (59:06):
Yeah, Well I had to come back home.

Speaker 1 (59:08):
And how many miles? How many miles did you drive
with the engine light on?

Speaker 15 (59:20):
Yeah?

Speaker 18 (59:23):
I'm not sure exactly.

Speaker 21 (59:24):
I'm less probably less than fifty, I know that.

Speaker 1 (59:27):
Okay. How many miles on this Grand Cherokee Unlimited one
hundred and eight one eight? Did you have it checked
out at all by anyone before you bought it? No?

Speaker 15 (59:40):
And that was my mistake.

Speaker 1 (59:42):
But you thought, well, what the heck, I got to warranties.
So that's probably one of the reasons you didn't care
that much. So are they saying basically you neglected it
by letting it overheat?

Speaker 18 (59:57):
All they said is I'm trying to look up the
what or they gave me. They they just said it
was overheated. They didn't say that it was my fault
or anything else. They just said it was overheated, and
that's why they weren't covering it.

Speaker 1 (01:00:15):
Okay, So what have you done since that denial? What
have you done?

Speaker 18 (01:00:24):
I've contacted a couple of lawyers.

Speaker 15 (01:00:26):
We've gone down.

Speaker 18 (01:00:28):
They said that they would traded trade the vehicle and
but I would be a negative equity.

Speaker 1 (01:00:35):
How much negative? How much? How much did you pay
for this car.

Speaker 18 (01:00:42):
Without the warranty? It was sixteen thousand, but with a warranty.

Speaker 15 (01:00:47):
With the warranty, it's over twenty.

Speaker 1 (01:00:51):
Okay. So what did the attorneys say when you talk
to really? I mean, because here's let me just give
you the bad news, all of the bad news up front.
When you bought that used truck, it was as is okay?
Is and what we the only thing we have to

(01:01:11):
go by right now is the warranty or if they
somehow covered up the problem. It seems to me amazing
that you only put forty six miles on it and
it seized. Hold on, I'll come right back to you.
I'm Tom Martine. You know I want to go back
to Dawn real quick. Dawn, listen, you're gonna no matter what,

(01:01:34):
you need to get your car back, and you need
to get it to a professional to give you an
independent evaluation. Then we need to compare the car to whatever.
I mean. Maybe it wasn't overheating, or maybe it overheated
as a result of another problem. But we're flying blind here.
You need evidence to fight them. They're gonna look for

(01:01:56):
any excuse. Go ahead.

Speaker 18 (01:01:59):
I did have a diagnostic check on it and it
said it was the third cylinder was miss firing, which
they claim they fixed when they did the spark plugs changed.
Apparently it wasn't fixed.

Speaker 1 (01:02:11):
Who told you that? Did you take your car? So
you have your car now?

Speaker 12 (01:02:17):
No, they have it.

Speaker 18 (01:02:18):
They've had it since April thirtieth.

Speaker 1 (01:02:19):
So when did you have it diagnostically checked?

Speaker 21 (01:02:24):
The monday?

Speaker 16 (01:02:24):
That monday?

Speaker 1 (01:02:27):
Well, how did how did you how did you have
the Oh? Oh oh before this all happened.

Speaker 21 (01:02:33):
Yes, yes, yes, okay.

Speaker 18 (01:02:35):
So when the second light went on, I went to
I took it to the Jeep dealership on Monday and
they did a diagnostic check for me, and that's he
told me it was the third cylinder was misfiring, But
it wasn't the spark plugs because he could see that
the spark plugs had all been changed.

Speaker 1 (01:02:52):
Okay, so so did AutoNation themselves? Did AutoNation themselves tell
you that the check engine light was due to misfiring?

Speaker 6 (01:03:07):
No?

Speaker 18 (01:03:09):
Okay, the Jeep dealership was another au donation.

Speaker 1 (01:03:13):
Okay, got it. Okay, here's what we need to do
before we jump to conclusions. It's very possible that this
misfiring is what caused it to overheat and die, and
that would be covered by the warranty. But if it
was overheating, and the question is why did it overheat,

(01:03:39):
my what I would try to prove is that whatever
condition caused it to overheat, that is the condition that
the warranty should cover. What have you been doing? What
have they been doing all this time that you've left
your car there? Have they been bugging you at all
to come get it?

Speaker 5 (01:03:58):
Nope.

Speaker 18 (01:03:58):
They have not asked me to come get it all that.
It's the only thing they've been asked me to do
is to come in and look at more cars.

Speaker 1 (01:04:04):
Now, one thing I want to tell you. You're not
going to like to hear this, but I don't know
how old you are, but it's not uncommon for a
bad car purchase to mean a bankruptcy for people. I'm serious.
I just want to tell you the worst case scenario first,
and then we'll work on a better scenario. The worst

(01:04:26):
case scenario you turn it back to them and say
screw it, and then you declare a bankruptcy and start over.
That's the worst case. The best case scenario, I need
you to get it to somebody we know and trust
and have them analyze it and try to prove that
the overheating came second and another problem was the actual

(01:04:48):
cause that caused it to fail. Then we can try
to get the warranty to fix it. Kaschina, you know,
I asked the guy you know find out bring your
car to an independent mechanic, and apparently he is saying
it's missing, Kaschina. He said it's missing. They don't know

(01:05:11):
where it is. No one knows where it is. Well,
that's ridiculous, Okay, yes, well that's impossible. I'll guarantee you
that if we call over there, they will know where
it is. Okay. You know, people throw their hands up
in the air and expect us to do magic. They're
going to have to do a little work on their own,
but we will help. I suspect the failure of that

(01:05:33):
jeep was before the overheating. There was another problem and AutoNation.
Like most dealers are trying to get out of covering it.
It sucks when it happens. I'm Tom Martine. Brenda wants
to talk about an issue with an apartment. David wants
to talk about Skyline Mitsubishi, and we'll talk about your countertops.

(01:05:57):
We'll get to Mitch Floria, the art of granted Dot
coming up on The Troubleshooter Show. Ripped up.

Speaker 9 (01:06:21):
News.

Speaker 1 (01:06:23):
Didn't need advice, so you don't have.

Speaker 15 (01:06:27):
Come running as as.

Speaker 2 (01:06:29):
The canow Shooter's gonna help come.

Speaker 5 (01:06:33):
Man Dix is the Troubleshooter Show. No Tom Martino, Hey.

Speaker 1 (01:06:39):
Tom Martino here, Welcome to the show. Three oh three
seven one three talk seven one three A two five five.
I got a lot of active problems going on here today.
One thing that really breaks my heart when people buy
cars and literally it leads to bankruptcy. Young people buy
a car as is, they buy an extended warranty thinking

(01:07:00):
it will cover the problems. The car seizes, the engine's bad,
maybe fifty one hundred miles after you buy it, and
then you go to the dealer and the dealer says, oh,
this isn't covered because most of the time these extended
warranties have exclusions that get them out of paying anything.
That's why these extended warranties, in my opinion, aren't worth crap.

(01:07:21):
So now the person has a car, they can't drive,
they have to make their payments, and they have to
get to work, they have to get another car. They're
really and truly literally cars have been the responsible for
early bankruptcies in young people's lives. So please don't buy
a used car without having it thoroughly checked out, and

(01:07:46):
I mean thoroughly checked out. You have to have it
checked out from top to bottom. Sheridan Autotech is one
of the places that does it, but get it checked
out from an expert. So I'm not going back to
Essa right now. She needs to we need to do
some battle. AutoNation is saying it's not covering in a warranty.
It overheated, and now they say they can't find the car.

(01:08:09):
They can't find it, they don't know where it is.
So all I'm saying is this, If one recurring problem
happens on this show over and over and over, it
is buying a used car as is and expecting the
dealer to fix it, expecting it to be fixed, and

(01:08:31):
it's not, and therefore now you have you literally have
nothing to drive. Okay, Now, those guys on YouTube are
probably making fun of my new mic cover because it's
covering up literally my entire face. It's as big as
a basketball. But I'm going to try it to see

(01:08:52):
rather than cater to YouTube, I'm going to see what
it sounds like. So Brenda has an issue with an apartment. Brenda,
I thank you for your patients. What's going on with you? Brenda?
What's happening with your apartment?

Speaker 15 (01:09:07):
Well, I moved in the Renewal Village apartment I.

Speaker 1 (01:09:14):
What's the name of the what's the name of the village?

Speaker 15 (01:09:18):
Renewal Village located at two hundred West Warner Place, Okay.

Speaker 1 (01:09:23):
And is that an Aurora?

Speaker 16 (01:09:26):
No Bloatville?

Speaker 1 (01:09:30):
Where is that globvial lo Globville? Gotcha? Okay, renewal village
and go? And what's going on?

Speaker 15 (01:09:41):
Well number one? HOWD has passed this building? Well, first
of all, I did a little investigation myself. They got
thirty eight million dollars to change this hotel to studio apartments. Okay,
studio apartments. I haven't worked in housing since nineteen you tube,
basically most of the housing quality standards are still the same.

Speaker 1 (01:10:07):
Well, okay, when when did you move into this Brenda?

Speaker 15 (01:10:10):
When January the twenty second, twenty twenty five?

Speaker 1 (01:10:17):
Okay? And and are you complaining about the conditions?

Speaker 15 (01:10:23):
Yes, it makes me sick daily, my nose bleed and everything.

Speaker 17 (01:10:28):
I do believe is this subsidized?

Speaker 1 (01:10:31):
Is this subsidized housing?

Speaker 19 (01:10:34):
Yes?

Speaker 15 (01:10:34):
Hood always been passing them since nineteen seventy two, which
I'm complaining about Hood to they do the same thing
because this but this place where I am should never
pass inspection.

Speaker 1 (01:10:46):
Okay, but it did. Yes, Okay, So now you have
and what do you think is causing all these health
problems with you?

Speaker 15 (01:10:58):
Well, I do believe. I know it's mold and rush
because I have some in my room?

Speaker 1 (01:11:05):
Uh, tell me what's going on? What do you what
do you think is going on? You've lived there since January?
What kind of health problems are you saying? There's mold?

Speaker 19 (01:11:13):
What?

Speaker 1 (01:11:13):
What is the problem?

Speaker 15 (01:11:16):
Well, I am a I am physically disabled. I have
multiples uh disabilities, walking, breathing, heart problems, love problem, Brenda.

Speaker 1 (01:11:28):
Did you have those problems before you moved in?

Speaker 20 (01:11:32):
Yes?

Speaker 15 (01:11:32):
That's why I asked, what a DA unit? Yes, I've
been having those problems before I moved in.

Speaker 1 (01:11:38):
Okay, And did this place make those problems worse? Yes?

Speaker 15 (01:11:44):
How well, first of all, this is not an ADA unit?

Speaker 1 (01:11:50):
Is what is it? What do you mean a D
What do you mean Americans with Disability Unit? Yes? Okay?
What would make it an a DA? You unit? Tell
me what is not there?

Speaker 13 (01:12:04):
Okay?

Speaker 15 (01:12:05):
The bathroom?

Speaker 1 (01:12:06):
What about? The tub is about.

Speaker 15 (01:12:11):
About more than twelve about eighteen inches high. It's hard
for me to get in the tub. They don't have rails.
No emergency but no emergency stream.

Speaker 1 (01:12:24):
But I'm all right, listen, I listen. Why did you
move in? Didn't you go look at it first? No?

Speaker 15 (01:12:31):
I did not, And that's why I told them the
least is not valid because I signed them.

Speaker 1 (01:12:37):
Well, actually, it is valid if you signed it as valid.
Why do you say it's not valid.

Speaker 15 (01:12:43):
Because you're supposed to have a move in report and
an investigation. Put your report inspection, I'm sorry, report before
you sign a lease.

Speaker 1 (01:12:52):
All right, Brenda, that's not true. Brenda, that's not true.
So I can't let you go on believing things that
aren't true, because if you want to get real help,
I got to tell you the real truth. If you
signed the lease and you moved in, you're stuck in
that lease unless we can show that it is dangerous
to your health and you need to move out. But

(01:13:13):
where would you move if you moved out? In other words,
where were you living before this?

Speaker 15 (01:13:19):
From place to place?

Speaker 1 (01:13:23):
Okay? And have you always had? Have you always had
subsidized housing?

Speaker 15 (01:13:29):
Since I've been in Denver? No, I moved here in
ninety six.

Speaker 16 (01:13:33):
Were a home for When did you move?

Speaker 1 (01:13:35):
When did you start subsidized housing?

Speaker 15 (01:13:39):
Well, and the City of Denver Housing Authority, they gave
me some fraudulent vouchers, and I do when did.

Speaker 1 (01:13:48):
You start having the rent paid by someone else? When
did you start on subsidized housing?

Speaker 15 (01:13:56):
Just tell me that part in January the second, nineteen
ninety seven. And you never said so.

Speaker 1 (01:14:05):
You've been on subsidized housing since nineteen ninety seven. Yes, okay,
And this is the first time that you've had a
problem with an apartment.

Speaker 19 (01:14:19):
No, it is it?

Speaker 1 (01:14:21):
Okay, you know, Brenda, what do you want right now?
Let me how about we start there. What do you want?
What can we do to help you?

Speaker 15 (01:14:30):
Tell a safe place to live? My doctor is affiliated
with the coalition at Scout Street Clinic. The her letter
dated February twelve.

Speaker 1 (01:14:41):
Okay eleven, Okay, you want a safe place to live?
Tell me what that means. I really, I really need
to know what what do you mean a safe place
to live? Like one that is what? Tell me what's
and do they have a safe place for you to live?
Maybe they don't have one that'll meet your standards, so
you might have and like find a private one somewhere

(01:15:02):
that's not subsidized. I don't Brenda, I don't want to
give you a hard time, but we need to talk
in reality. And here's the reality. Okay, you're living in
a place that's paid for by someone else. You've been
living in subsidized housing since ninety seven and you're telling
me that it's making you sick and you need something

(01:15:24):
that's healthy. What does a healthy place look like to you?
Are there any of them around that you could ask
to move into? Have you looked at any.

Speaker 15 (01:15:35):
Well, this is the second time I've lived in apartment,
my apartment living.

Speaker 1 (01:15:40):
What do you normally live? What do you normally like?
Your house a house? And who is when? When was
the last time you lived in a house?

Speaker 15 (01:15:49):
October of twoy eighteen?

Speaker 1 (01:15:54):
Okay. And when you lived in a house back then,
how was the rent paid?

Speaker 15 (01:16:01):
The rent was paid by me in government assistance.

Speaker 1 (01:16:05):
Okay. And were you working at the time or were
you on disability?

Speaker 15 (01:16:09):
I'm on disability.

Speaker 1 (01:16:11):
Okay. So in twenty ten, when you stopped living in
a single family house, why what happened at that time
where they moved you into an apartment?

Speaker 15 (01:16:23):
They did not move me into an apartment in two
thousand and ten. I've been living with relatives.

Speaker 1 (01:16:31):
Okay, yes, gotcha? Gotcha? So then you so you moved
out of subsidized housing for a while, and then you
moved back and when you moved back in, that's when
you moved into an apartment. Yes, okay, So right now,
have you asked the housing authority or who's ever in

(01:16:51):
charge if they have any other units available.

Speaker 15 (01:16:57):
Oh, well, they shad they do, but they haven't offered.

Speaker 1 (01:17:00):
Me one yet. Okay, And you've been in here since January?

Speaker 16 (01:17:06):
And uh?

Speaker 1 (01:17:07):
And and when did you When did you start realizing
you had a problem? Uh?

Speaker 15 (01:17:14):
Within thirty minutes after I signed the contract.

Speaker 6 (01:17:17):
Uh.

Speaker 15 (01:17:18):
The and the case manager went to inspect apartment. And
I sat on the bed the what frame broke?

Speaker 21 (01:17:28):
And I was injured?

Speaker 1 (01:17:29):
Okay, Hold hold on a second, Hold on a second.
We'll come right back to you. I'm Tom Martino three
oh three seven one three eight two five five. The
Art of brand It is with us in the house,
The artibrandit dot com And Mitch gives prices on the phone. Mitch,
I got a text and wants to know can you

(01:17:51):
Can you give a price on the phone if it's
more than just a countertop and maybe more involved? In
other words, what are your limitations to giving prices on
the phone, Because I think that's one of the coolest
things you do. You know, somebody calls up for a
granite or quartz or quartzite or marble or whatever, they

(01:18:13):
call for a countertop. How do you do that pricing
on the phone? And when is it difficult to do that?
Mitch Floria the Artigranite dot com.

Speaker 3 (01:18:21):
Mitch, if they're only far from the showroom, we can
swing by and check it out at their house. But otherwise, yeah,
it gets a little tricky. Sometimes if the project is
big enough, that may require an additional slab, and so
then prices. Prices can change quickly because now we need
to get so much more material.

Speaker 1 (01:18:42):
That's if they choose the slabs from the local suppliers.

Speaker 3 (01:18:45):
But then if they visit our showroom and find slabs
in our yard, that that's not a problem. We'll cut
into that second slab and you know that will cover
their layout. But then, yeah, with pricing, if they share
a basic layout, the rough sketch and pictures, that's really
what it takes.

Speaker 1 (01:19:04):
We can Okay, So here's what I want to ask.
Does a picture sometimes a pick on the cell phone?
Can that help you price it out if it's different
angles and stuff? Do you ever ask for a pick
that helps a lot? Pictures help out.

Speaker 3 (01:19:19):
Yes, So besides the rough measurement that that we would
like to get from them, you know, picture we can
see you know what type of countertops they have, if
they if they have any backsplushes, if they want to
replace the backsplashes where the sink is located.

Speaker 1 (01:19:32):
Oka, cooked up? So yes, the picture is great. Yes, okay,
the art ofgranted dot com. Mitch Fluri. I'll go back
to some text in a minute.

Speaker 6 (01:19:39):
Here.

Speaker 1 (01:19:39):
I want to go back to Brenda. Brenda. Listen, here's
the situation. We don't have a perfect system obviously for
those with disabilities for helping them with apartments. We often
get complaints from people who are living in subsidized housing
for quality. Okay, this is not an uncommon complaint. Do

(01:20:04):
you think that the place you are living in can
be fixed or do you think you need to move
to a new place.

Speaker 15 (01:20:14):
I think you could be fixed. The health department and
already gave them thirty days.

Speaker 1 (01:20:19):
To make the repairs to my So you had you
had the health department in it actually come to your place? Yes,
I did, Okay? And what did the health department recommend?

Speaker 15 (01:20:33):
Number One, they had no screens to the window, which
it has to have screens.

Speaker 1 (01:20:38):
Okay. What else?

Speaker 15 (01:20:39):
The housing?

Speaker 1 (01:20:40):
Okay, the.

Speaker 15 (01:20:43):
The bathroom, I don't know what all I know he
gave them thirty days.

Speaker 1 (01:20:48):
I'll ask and what's going to happen? What's going to
happen if they don't do it in thirty days? What happens?

Speaker 15 (01:20:56):
I don't know what they'll do because n no. But
I do know that they're the manager. Come to my room.
If not in the studio apartment, it's a room. But
she did say that they have audited the screens, and
I told them they is or the screen those were

(01:21:19):
three months ago.

Speaker 1 (01:21:21):
Okay, do you think we should give them more time?
What do you want us to do today? Do you
want us to call them for you?

Speaker 15 (01:21:29):
No, they discussed the bat because there's not an a
DA unit. I was supposed to be in an ADA unit.

Speaker 1 (01:21:36):
All right, Hey, Deputy doc, what do you say we
call over to them and see if they can get
her in an ADA unit. That's really what it boils
down to. I mean, you know, the woman wants an
a DA unit. Again, here's the thing. We don't have
a perfect system. As I said, okay, and the complaints
we're getting with people on subsidies is that the housing

(01:21:59):
is substandard. Okay, that's bottom line. Hers is one of accessibility.
I don't think it's unreasonable. So we're gonna have Deputy Doc.
You are there, right, Doc or not? Did he step out? Yeah?
We can have Dmitri call over there, but yes, we can.
I thought Doc had a contact over there, but we

(01:22:20):
It's just really a quick phone call to see if
they have any ADA units available. She just wants a tub,
shoes able to get in and out of.

Speaker 14 (01:22:31):
Go ahead, Tom, I've been during this conversation, I've been
reading the website from the City of Denver describes what
Renewal Village is.

Speaker 10 (01:22:38):
What is it.

Speaker 14 (01:22:38):
It's two hundred and fifteen studio apartments and it's designed
for intensive supportive services that'll be provided for chronic health conditions.
Mental health is wow, trauma.

Speaker 1 (01:22:47):
And intensive supportive.

Speaker 13 (01:22:49):
Yeah.

Speaker 1 (01:22:50):
And they actually have case managers assigned to all the residents. Okay, cool.

Speaker 14 (01:22:53):
So so my recommendation is that Brenda discusses this with
her case manager, and if not, then of course we
could discuss it right.

Speaker 1 (01:23:02):
Or at least call the case manager. Brenda, did you
did ask her if she knows she has a case manager?
I mean, look, I know, go ahead, No, no, go ahead.

Speaker 15 (01:23:17):
The first case manager was Ethan air R.

Speaker 1 (01:23:23):
You don't need to give me names and spellings. That
doesn't matter. You do have a case manager, yes or no?

Speaker 15 (01:23:30):
I do, and I've been recording this since January the
twenty second, twenty five thirty minutes I moved in there.

Speaker 1 (01:23:38):
So do you think that your case manager is kind
of irresponsible?

Speaker 15 (01:23:45):
Well he's no longer here.

Speaker 16 (01:23:47):
I have a new case manager.

Speaker 1 (01:23:49):
How's the new case manager?

Speaker 15 (01:23:51):
I gave him ten days about a month ago to
a request for a different ADA unit. I showed them
my doctor's letter that was dated fibrary.

Speaker 1 (01:24:05):
You know, that's what it boils down to. Okay, Okay,
hold on, that's really what it boils down to. That's
really what it boils down to, Dimitri, she just wants
an ADA unit. I mean, look, there are a lot
of people. I'm getting the texts I always do. She
should be happy she has. I wish I had rent subsidies.
I wish I could be supported since twenty ten. You know, like,

(01:24:27):
you know what is wrong with these people? I get
all those texts. Okay, I'm gonna put that right out there.
We get those texts all the time. Now. To some extent,
I do believe people who are given and granted government
subsidies and government help should be grateful. However, it's she's
not asking for something impossible. She's asking for accessibility to

(01:24:50):
her tub. I mean, that's one of the main units.
And so let's just ask if they have an ADA
unit available. Now, Deputy Bow has a comment on this issue,
Go ahead, Bow.

Speaker 21 (01:25:06):
Wenda she can't get things worked out. I've got the
names of two really good apartment.

Speaker 13 (01:25:13):
Buildings, fairly new.

Speaker 21 (01:25:14):
That have ADA accessible standards, bathrooms and their government subsidized.
And I could give her the names that are on
South Settle. I've been to both of them and they're
fairly new units.

Speaker 16 (01:25:29):
I think she had to just.

Speaker 1 (01:25:30):
Move, you know, Deputy Bow, do you know? I don't know,
and I'm asking you do you know the process for
transferring from one apartment to another when you have a subsidy.
Is it as easy as saying I want to move?

Speaker 21 (01:25:43):
She has to get permission from Session eight Housing and
she just needs to call and say I'm not happy here,
whether the apartment's to poor Ball or she just it's
not ADA compliant, and then they will approve the if
it's valid, and they will approve the trans the vouch
or the transfer and she can use it.

Speaker 10 (01:26:03):
It means okay, all.

Speaker 1 (01:26:04):
Right, Hold on a second, Hey Kachina, if you could,
could you let's give this to Deputy Boat. Do you
just make a quick call to see if she can
either get a unit there that's compliant or maybe move
to another one. I'm Tom Martino. We have more coming up.

(01:26:26):
Hey Tom Martino here at three h three seven one
three talk seven one three eight two five five. Well,
let's talk to David with Skyline Mitsubishi. David, what's going on, sir?

Speaker 10 (01:26:39):
How are you? I'm hoping you can help me after
what you said about the last person with a car problem.
I bought a used vehicle at Skyline Mitsubishi dealan, Doug.

Speaker 1 (01:26:51):
What did you buy?

Speaker 10 (01:26:54):
Twenty thirteen? Did dram fifteen?

Speaker 13 (01:26:58):
Okay?

Speaker 1 (01:26:58):
And what's going on with that? How much?

Speaker 10 (01:27:01):
Thirteen thirteen thousand? Cash?

Speaker 1 (01:27:05):
Got it?

Speaker 10 (01:27:08):
When I live way out in Hertzel. I don't know
if you know where Heartzell is, but I live in Hartzell.

Speaker 1 (01:27:14):
I actually don't know where it is.

Speaker 10 (01:27:18):
It's the geographical center of Colorado, about really twenty miles
southeast of Airplay, Okay, middle of nowhere. It's the high Plains.
I live office, So what's going on? I bought the
vehicle on a Thursday. I drove it home. It's a
two and a half hour ride. I got home, I

(01:27:40):
parked the vehicle. I didn't drive it again until Sunday morning.
When I did the check engine light came on. When
I had the code checked.

Speaker 1 (01:27:49):
It was.

Speaker 10 (01:27:51):
The coolint not getting up the proper temperature.

Speaker 1 (01:27:55):
So why didn't you let me ask you something? David?
I asked this a million times and I and I
really need to ask this. Why didn't you have this
car checked out before you bought it by an independent mechanning.

Speaker 10 (01:28:09):
Let's see for starters two and a half hours away.
I have no vehicle because mine was totaled out in action.

Speaker 1 (01:28:16):
David, David, how did you How did you get to
the dealership?

Speaker 10 (01:28:23):
My brother drove two and a half hours to pick
me up to bring me down there.

Speaker 1 (01:28:27):
You know, you keep talking about two and a half
hours like it's an excuse. And by the way, I'm
not angry or anything, but I have to tell you
it's not an excuse.

Speaker 9 (01:28:35):
Barrow.

Speaker 1 (01:28:35):
You're you're buying a thirteen thousand dollars vehicle, and it
should occur. How many miles were on this.

Speaker 10 (01:28:43):
One hundred and sixty.

Speaker 1 (01:28:46):
Oh, come on, man, you had to have thought with
one hundred and sixty thousand miles. Okay, so let's just
skip past that. So what's wrong with the car. Let's
just get right to it. What's wrong with it?

Speaker 10 (01:29:00):
They replaced the thermost debt, They replaced the sensors, gave
me the vehicle back. Two days later, check engine light
came on, sam exact code, same exact issue. I brought
it back to him. They said that it wasn't a
thermostat or the sensors, that it was an engine issue
that they knew was going on. By the extended warranty,
it will cover the engine, they said. When the check

(01:29:22):
engine light comes back on, let them know. Bring it
down to them. They'll get a new engine put into it.
Check engine light came back on. The vehicle wouldn't even start.
When I had somebody come and tow the vehicle. They
brought it down to Skyline. I talked to the manager
in the service department. He told me that the engine

(01:29:44):
had failed, that it was shot needed to be replaced.
When I spoke to them as to the when I
spoke to them about the warranty, they said the warranty
doesn't take effect for thirty days when I was told
different than that I was told.

Speaker 1 (01:30:02):
Okay, but hold on, David, you were told did it
say what did it say in the warranty that you bought?
You said you were told, But what did it say
in the warranty? Did it say that it took effect immediately?
Or did it hide that from you? Was it possible
if you read the warranty or the contract, you would
have seen where it takes effect in thirty days. I'm

(01:30:25):
just curious because they told you to buy it the yep, they.

Speaker 10 (01:30:31):
Told me to buy it. They told me that it
would take effect immediately when I went over.

Speaker 1 (01:30:34):
No, I'm asking you. Does the contract say when it
takes effect? No? Okay, get me a copy of that contract.
If it doesn't say when it takes effect, then it
takes effect immediately. Let's just move on. Look at there's
no sense talking to people who have buried themselves. I
want to help, I swear to God, David, I want

(01:30:57):
to help, but you want to know who I'm helping. Really,
I'm helping the thousands of people listening to try to
not make the same mistake. But I pledge you this, David.
If that contract does not talk about taking effect. If
it doesn't talk about it, then we're gonna fight with

(01:31:18):
Skyline for you. Okay, So please Kashina tell him there's hope.
He says he has an extended warranty and it doesn't
say anything at all about taking effect in thirty days.
Deputy D what do you think about that? Do you
think that's a miracle. What do you think do you
think it'll have anything in there about taking effect or not?

Speaker 14 (01:31:39):
You know, I've read a whole bunch of these now,
and some have that clause, some don't, and one that
I encountered actually has a blackout period for I think
it was a month or maybe even two months.

Speaker 1 (01:31:50):
So you're saying that you have seen actual extended warranties
that don't talk about the effective date.

Speaker 14 (01:31:56):
Yeah, they're effective on the date they're purchased.

Speaker 1 (01:31:58):
Well, okay, so that's the effective date.

Speaker 14 (01:32:00):
Yeah, that's the effective date, right, And so I don't
think there's out period.

Speaker 1 (01:32:04):
I don't think that there's ever one that doesn't talk
about effective date.

Speaker 14 (01:32:09):
Well, I think you and I are may be discussing
two different things. The effective date and then I was
talking about a blackout period.

Speaker 1 (01:32:15):
I think I get which delays, which delays the effective
date exactly.

Speaker 14 (01:32:20):
So let's see what this particular policy.

Speaker 1 (01:32:22):
But either way, there's going to be an effective date
in it one one way or another.

Speaker 14 (01:32:27):
Also, if he has, regardless of what the warranty says,
if he has some kind of a text or an
email from the dealer saying, Hey, buy this warranty and
then we can put in a claim for a new
engine for you, then that's the contract he has with
a dealer.

Speaker 1 (01:32:41):
Well, yeah, I doubt that he has anything in exactly,
but it could be. You know that that's fraudulent. They
talked him into buying a warranty. That's you know, if
he could prove that. David, do you have anything like
a text or anything that talks about buying this warranty
and it'll help you out. I mean, they sold it
to you after they knew you had a problem. They

(01:33:03):
were committing fraud. I believe. I believe the dealer was
committing fraud, and.

Speaker 10 (01:33:07):
That this salesman that sold me the vehicle. I actually
have text messages from him stating that warrant to your
vehicle will be covered and we will replace your engine.

Speaker 1 (01:33:20):
Great, can you okay? We want copies of that too,
along with the warranty. David, you might have a rare
case where we can force them to do something if
you have texts saying, hey, we know you're having a problem,
buy this warranty, it'll cover it, or anything like that. God,
will that help us? Will that help us? But still, people,

(01:33:41):
I want to tell people listening still don't rely on
text messages and emails. Everything must be stated in a
contract in writing. Here's the other thing. Even if the
effective date of the extended warranty was immediately, and if
it was, it still has to be a covered item.

(01:34:04):
So if the warranty says no pre existing conditions, guess what,
it's not going to be covered anyway. So we got
a number of problems here to try to help David,
but he seems to have some ammunition that might help.
Hang on, We got more coming up. Hi, Tom Martino,

(01:34:27):
you're a troubleshooter. Three h three seven to one to
three talk seven one three eight two five five. We're
researching that problem with Skyline Mitsubishi. I want to see
those text messages and I want to see the warranty.
So keep David up there until we can look at that. Meanwhile,
JR has a comment on or as a question on

(01:34:47):
car warranties. Go ahead, JR. A.

Speaker 9 (01:34:50):
I have a comment.

Speaker 10 (01:34:51):
You know you're a trouble shooter.

Speaker 1 (01:34:52):
Correct, that's what I think I am.

Speaker 10 (01:34:55):
Yeah, you're good.

Speaker 13 (01:34:57):
Okay.

Speaker 9 (01:34:57):
And the last commercial, a couple of commerci about fivecasts ago,
was our warranty.

Speaker 10 (01:35:02):
Why do you why do you advertise?

Speaker 1 (01:35:06):
Okay, Well, I can tell you that. I can tell
you well, I can tell you that, Jar, if you
want to stop and listen, I will tell you. I
don't have control. I don't have control over iHeart commercials
that run during my show. I am not that powerful.
I don't own iHeart, I don't own the station. So

(01:35:28):
what I do have control over are the local commercials
that we do and what I endorse. So what I
do is come on the air and talk about everything.
I talk honestly and openly about it, whether they advertise
or not. So that what you heard that, it's like,

(01:35:49):
you know, it's like let's say somebody in Channel nine.
Let's say somebody on Channel nine is doing the news.
They don't have control over the commercials that air on
that station. Now I do have some control, but not
over the big spots that are sold by iHeart. There's

(01:36:10):
nothing I can do about that. But what I can
do is when I have a problem with those companies
or when we discuss warranties, I don't let that interfere
with my opinion of them. I tell the truth, and
I'm telling you that extended warranties and warranties on cars
are not worth the money. That's my opinion, and I

(01:36:32):
stick by that opinion.

Speaker 19 (01:36:34):
Okay, with that last commercial too, right, Okay, yeah, well I.

Speaker 8 (01:36:38):
Didn't even hear it. I wasn't listening. I wasn't listening
the way JR. I don't think you're listening. We have
nothing to do with those commercials, Okay. I mean, that's
the only way we.

Speaker 1 (01:36:48):
Can put it.

Speaker 13 (01:36:50):
I heard that.

Speaker 16 (01:36:50):
I heard it just the appearance.

Speaker 9 (01:36:52):
That's all, just the appearance.

Speaker 19 (01:36:55):
I know.

Speaker 1 (01:36:55):
No, And he's right. Jr's right. As far as JR
Is concerned, he has one box that my voice comes
out of, and right after I start talking or stop talking,
then he hears a commercial about a warranty and he
gets confused.

Speaker 8 (01:37:09):
Okay, then right then wait a second, Then right before
an election, when there's eight million different no, I know,
I know, it makes no sense. How just you said
Channel Fox thirty one, Channel nine, Channel seven, anything on
serious radio.

Speaker 1 (01:37:25):
People pay for commercials.

Speaker 7 (01:37:26):
If they didn't, we wouldn't.

Speaker 1 (01:37:28):
Have a god dang show. Yeah, well we do the
best we can, jr. But thanks for bringing it up.

Speaker 9 (01:37:38):
Ripped up.

Speaker 21 (01:37:43):
You don't have.

Speaker 2 (01:37:48):
Can Shooter's gonna help come?

Speaker 1 (01:37:53):
This is the Troubleshooter Show. No Tom Martine. Hey, hey, hey,
welcome to the show. I'm Tom Martine. This hour brought
to you by the Artigranite dot Com. Mitch Fluria is
with us as a guest, and I always argue, I
always brag about how Mitch can give you prices on
the phone for your countertop or island pricing or whatever

(01:38:17):
you need. And he does that because Tara and Holloway
is always free and wholesale on countertop materials. And also
he just does prices on the phone. So Mitch, how
close do you come to those prices on the phone.

Speaker 3 (01:38:34):
Well, the more information we got from the homeowners and
pictures that, you know, the more accurate the prices.

Speaker 1 (01:38:40):
But of course.

Speaker 3 (01:38:43):
The slabs are not all the same the same price,
so if varies, you know, per natural stolee.

Speaker 1 (01:38:48):
Or sort of different groupings.

Speaker 11 (01:38:49):
Right.

Speaker 1 (01:38:50):
Yeah, So after you give a price on the phone,
a rough estimate, then you go out to the house
and template. Is that the next step?

Speaker 3 (01:38:57):
Yeah, the easy process. We schedule an appointment, we go
out and measures. They can you know, make those final patterns,
templates and takes a week for the guys to cut it,
polish it, we'll we'll bring it back and all the
work is done one day, even if you need to
tear out. Although a lot of times someoneers are getting
new cabinets, you know, as part of a largerie model,
but it's a one day process in their home.

Speaker 1 (01:39:19):
Wow. So you mean in addition to the to the measuring,
it's it's one day to get the construction done.

Speaker 3 (01:39:26):
Yes, everything from you know, the installation of the countertops,
the backsplash, the plumbing, aerial hook up, the sinks and faucets.

Speaker 1 (01:39:32):
We do that as well, and you do all kinds
of natural stone and man made materials. If you have
any questions for Mitch, he's here today. Three oh three
three eight six fifty nine nineteen is his number at
the shop when he's not here, three eight six fifty
nine nineteen. We love doing business with Mitch. He's been
doing it for years and years and years. So let's

(01:39:53):
talk to Frank on the phone. If you guys have calls,
you can call us right now at three oh three
Martina three oh three, six seven, eight four sixty six.
That number works twenty four to seven as well. Frank,
what's going on with you? Hi?

Speaker 4 (01:40:08):
Tom? I just wanted to thank you ever so much
for a referral you made to my wife, uh about
two weeks ago. It had to do with a defective
shower door handle and you recommended Dmitri Turnic.

Speaker 1 (01:40:24):
Yeah, Dmitri deputy d we call him. What was the issue?

Speaker 4 (01:40:29):
Listen, your deppy, let's.

Speaker 1 (01:40:30):
Recap the issue. What was the original issue.

Speaker 4 (01:40:33):
Well, there's a metal is a glass door that it
has a metal handle, and the metal handle kind of
came loose, and so Dmitrie came out the first time
and he has a little alan rinches and you find it.
You got it tightened. But again Michael Galpy brought the

(01:40:56):
block tight.

Speaker 1 (01:40:58):
That is definitely beyond the call of duty. Listen to that. Mark.
Dimitri literally took a wrench out there and fixed it.

Speaker 4 (01:41:06):
So then Frank and the second time he came back,
but he brought locked to that.

Speaker 9 (01:41:12):
I hope, yeah, Frank, is.

Speaker 1 (01:41:14):
That still holding? Yes it is. Yeah.

Speaker 14 (01:41:18):
Well, if if it comes loose again, give me a
call again, I was the credit back.

Speaker 1 (01:41:25):
What will you do this time? Well, what will you
do the third time?

Speaker 14 (01:41:28):
I'm going to replace the horizontal stud that that sets
that set screw goes into.

Speaker 1 (01:41:34):
How does does it have any kind of mechanism for
not overtightening, because it seems to me if you overtighten
a handle like that, you can crack the door.

Speaker 14 (01:41:41):
Well you the stud goes through a hole in the glass,
and then the set screw gets tightened into this horizontal stud.

Speaker 1 (01:41:47):
Okay, I was with no risk of damaging the glass. Okay.

Speaker 14 (01:41:50):
Now now Mark was asking me about the critter. Uh
So when Frank's wife first called this, they also said
that their gardener had discovered some kind of like a
little dugout hole next to their house.

Speaker 1 (01:42:02):
Yes, oh, we have like a vole or someday we're concerned.
What was bigger than a vole?

Speaker 14 (01:42:07):
But they were concerned that something might have moved into
their crawl space.

Speaker 19 (01:42:11):
What was it?

Speaker 14 (01:42:12):
Well, nothing, I went into the crawl space. It was
a it was pitch black in there. There was no daylight,
so I think some kind of a critter made a
little like a little bed next to their next to
their house and spent the night.

Speaker 4 (01:42:24):
Anyway, he is the nicest, kindest man to deal with.

Speaker 1 (01:42:28):
He is a great guy. Now, you know, Frank, thank
you for giving us feedback. We do appreciate that. Yeah,
props to D. Deputy D does a great job. And
now we have time for your calls. We've been so
busy every single second of this day. Now we have
open lines for the first time. Three oh three seven

(01:42:50):
one three talks seven to one three A two five five.

Speaker 13 (01:42:53):
Let me talk about a donation.

Speaker 1 (01:42:56):
Okay, let's let's put this in perspective. The woman that
called with the problem was AutoNation. What was the problem?
It was the they have this this twenty seventeen cheap
Grand Cherokee two engine blue twy thirteen okay, the engine blue.

(01:43:18):
And what happened was they had one hundred and eight
thousand miles on it. I said, why didn't you get
a check blah blah blah, and they said, because we
had an extended warrantine thought that would cover it. But
the warranty won't cover it because they said they ran
it hot and overheated. And I said, what we have
to do before we do anything is at least have

(01:43:39):
one of our experts look at it to see if
there's anything a parent that went wrong before it overheated,
because if there's something wrong with the engine that should
be covered under warranty, we want to know. And Dale
the dad and Dawn the daughter said we can't find
our car. They don't know where it is, and I said, well,

(01:44:00):
of course they do. So we had Deputy Doc call
over there. Go ahead, Doc, And.

Speaker 12 (01:44:05):
What really got me upset, tom I called three different
people in the service department. All three put me on
hold and never came back, which I thought was really obnoxious.
So I'm gonna go down obnoxious tomorrow morning before the show.
I'm gonna go down in person and find out where

(01:44:27):
they hid a twenty thirteen jeep.

Speaker 1 (01:44:31):
Know, maybe if David Blaine doing a.

Speaker 13 (01:44:33):
Magic trick and hiding it, but they've got to know
where the car is.

Speaker 1 (01:44:37):
No, really, you let us know about that tomorrow when
you go over there. This is incredible. She hasn't had
her car for how long?

Speaker 13 (01:44:45):
I think about two weeks, I think, And.

Speaker 1 (01:44:49):
They put you on hold indefinitely three different times. Oh
my god. You know that's just totally unprofessional.

Speaker 13 (01:44:59):
So we'll go down in the morning and I will
give a report when I come to the station.

Speaker 1 (01:45:04):
Now, when they put you on hold, doc, just a
little technicality, did you disconnect after a while or did
they disconnect?

Speaker 19 (01:45:10):
No?

Speaker 13 (01:45:10):
No, they disconnected?

Speaker 1 (01:45:11):
Oh my god, Oh my god. So these guys don't
care about anything.

Speaker 13 (01:45:19):
Now, if I disconnected, I wouldn't have said anything.

Speaker 1 (01:45:21):
But okay, gotcha? All right? So this is which AutoNation
is it? Do you know?

Speaker 13 (01:45:27):
It's on the automation Subaru on a Wrappo road.

Speaker 1 (01:45:31):
Yeah, autat We've had complaints about them before. So people,
you do with that? What you do with that? When
we have problems? Accordingly? I mean truly. Uh, it's getting
this is getting to be epidemic proportions. I mean people
every day we hear about people who bought a used
car and they say the engine blue. And it's not

(01:45:56):
just with with AutoNation, it's with all kinds of people.
It's crazy. It's crazy. Now we have a number of
things to follow up on. First and foremost, let's follow
up on the buy and build auction again. They do
this a couple times a year where all bets are off,

(01:46:18):
there is no minimum bid, and you can buy cabinets,
you can buy all kinds of stuff for kitchens and
baths and home improvements in general, and even non home
improvement stuff. They have some other categories. So if you
go to rollerauction dot com, click on the buy and

(01:46:38):
Build banner Roller R O L L E R Rollerauction
dot Com, click on the buy and build banner, and man,
do I have bad news for Courtney. Courtney Pierce, the
owner of Buy and Build, hoping to make as much
as he can on this auction. That's why you have auctions.
But I see so many lots of cabinets. The auction

(01:47:02):
is closing at one o'clock. It closed, which means lot
by lot, they go and close the item and then
somebody can outbid you, and then it extends for two minutes.
But if they don't outbid you, and there are a
lot of lots there, you get to get this stuff
at a song. What are you finding, Courtney.

Speaker 9 (01:47:26):
I'm finding that I'm losing my shorts.

Speaker 1 (01:47:28):
Tom.

Speaker 9 (01:47:28):
There are so many good deals that are happening right now.
Granted we're in the like small stuff tool portion, and
we're onli saw blades right now.

Speaker 16 (01:47:36):
But we've got some flooring.

Speaker 9 (01:47:39):
You know, the main categories that start my portion of
the building material stuff is porcelain tile. And I've got
porcelain tile sitting at thirty cents of square foot that
is going to be sold in nine minutes for thirty
cents a square foot for a well by twelve porcelain tile.
I've got LVP flooring sitting here at forty cents a

(01:48:03):
foot that is going to sell.

Speaker 1 (01:48:05):
That's unheard of a minute, unheard of, Yeah, I.

Speaker 9 (01:48:07):
Mean ten minutes. People have ten minutes to get on
and save thousands.

Speaker 1 (01:48:12):
When will these cabinets dollars? When will these cabinets start closing,
because that is the biggest.

Speaker 9 (01:48:18):
The cabinets start closing in fifteen, ten minutes, ten minutes, okay,
twelve if you saw the first set closes. There's sending
people one thousand dollars a set for full sets of
kitchen cabinets.

Speaker 1 (01:48:29):
I know people. If you go to buy and build
right now rollerauction dot Com, click buy and build and
then in the search bar put cabinets. There are nine
lots of cabinets here and I'm telling you you can
get complete, complete sets of cabinets for under one thousand dollars.
I mean there's one here that I mean, some of them,

(01:48:51):
I can't I can't even believe. I just can't believe
the buys. What I can't believe is how you're doing
this without truly losing your shirt. I mean, you're just
taking a gamble.

Speaker 9 (01:49:02):
Every time you do this, I am taking a gamble,
and it looks like today I might actually lose my shirt,
which is now part of the gamble. But unfortunately, it's
it's a tough time and people aren't spending money right
now in today's society, and so we're hoping for the
auction being a good opportunity for them to save a

(01:49:23):
bunch of money. But at the same time, I'm still noticing,
just looking at these numbers that people aren't bidding, and
there are some really, really good.

Speaker 1 (01:49:31):
Deals to be had.

Speaker 9 (01:49:32):
If you go there in the market for any building materials,
you need to jump on this auction and bid on
this stuff. You can steal it, you can turn it
on and resell it in a couple Oh my god,
huge profit.

Speaker 1 (01:49:43):
There's a double vanity with the granite and everything, all
falses and complete sets for eight hundred dollars. And there's
a vessel sink here with the granite and with the
cabinet two hundred and twenty dollars. I mean, I don't
see how the hell you can do it. So people,

(01:50:06):
by the sheer numbers, there's not enough people to go
on and bid these things up. There aren't enough people.
I mean, you're gonna get some of this stuff for
pennies on the dollar. There are complete no man, come on,
complete vanity tops for five dollars. Come on, yeah, five dollars. Believa.

Speaker 16 (01:50:25):
Well there's some that don't even have a bid yet.

Speaker 9 (01:50:26):
You can win it for five bucks.

Speaker 1 (01:50:29):
Oh my god, it's so rollerauction dot com. And then
click the buy and build banner and so as it closes,
you go in and bid.

Speaker 13 (01:50:39):
Right, So if.

Speaker 1 (01:50:39):
Something's that two hundred and twenty, all you have to
bid is two hundred and twenty five. That's true, and
then it's open for another two minutes, and then you add.

Speaker 9 (01:50:49):
Only one minute. Today I have just noticed that the
extended bidding is only for sixty extra seconds.

Speaker 1 (01:50:55):
Okay, So you go in and make a last ditch
effort or some of this stuff where you have no
competition at all. You put in a five dollar bid
and for one minute it stays open, and then it's yours.
And if you get in a bidding ward with people,
it's one minute each of you have. But there, I see, Courtney,

(01:51:16):
here's the deep dark secret. I didn't really want to say,
but I'm going to say it. There's no reason to
get in a bidding war because some of these lots
are identical and one will have a bid on it
and the other one won't. So there's no reason to
bid against someone when there's an identical lot next to it.
Just take the one with no bid on it and

(01:51:37):
go for five bucks, for God's sakes. So you have
one going for four hundred dollars and one right next
to it that has two bids on it for ten dollars.

Speaker 9 (01:51:46):
So you go to.

Speaker 1 (01:51:49):
I can only say one more time, rollerauction dot Com,
click on the buy and build better. And what I
want to know is I want people to let me
know tomorrow what they bought, or Courtney, may you can
just come on and let us know what people have
gotten tomorrow, and don't be one of those who misses out.
If you have a home improvement project going on right now,

(01:52:09):
even if it's gonna go on later in the summer,
put these things in your garage for good, say, for
God's sakes, You'll never ever ever save more money. So Courtney,
thank you very much. Rollerauction dot Com, hit By and Build,
all right, we've had a lot of a lot of
hail damage recently. In fact, Henry Bretts with Excel Roofing,

(01:52:30):
they like to keep a handle on this because of
course they repair, they repair these roofs. Where's the biggest damage,
Henry that people had.

Speaker 11 (01:52:39):
So Tom, I was up there in a Johnstown up
north kind of by Longmont, and I saw hale that
was so big it had even gone through some car windshields.
That happened at three in the morning yesterday.

Speaker 1 (01:52:53):
It went all the way through the windshield.

Speaker 11 (01:52:56):
Yes, some of these, most of the cars around, like
the front windshield, we're very damaged. They're all broken out,
but some back of back panels of glass had actually
been broken through.

Speaker 16 (01:53:08):
The damage was so bad.

Speaker 1 (01:53:10):
Some people told me it was like baseball size, Like
there were some baseball size hailstones. Yeah, that's serious.

Speaker 16 (01:53:18):
It was crazy.

Speaker 11 (01:53:19):
And I saw the front driving back from Casper, and
I actually saw a tornado touchdown and I was caught
in the storm.

Speaker 1 (01:53:28):
Now, where where is this damage from? Where to where?
From Johnstown? Or does it come down farther south.

Speaker 11 (01:53:35):
I'm looking at a map right here, so it's pretty spotty.
We have it up in Johnstown. We also have some
in Lafayette, some in the kind of brightened area, Aurora
and Colorado Springs.

Speaker 1 (01:53:47):
Now this is from yesterday. Do they expect anything today?

Speaker 16 (01:53:51):
I'm not sure about today.

Speaker 11 (01:53:53):
It doesn't look like it. The skies are pretty clear,
But yesterday that was it was somewhat unexpected. We've had
some big hail clouds, but not a whole lot has come.

Speaker 10 (01:54:01):
Out of it.

Speaker 1 (01:54:03):
Okay, let's talk about Let's talk about something very important.
Henry a door knocking, door knocking. Explain that and explain
when people say, well, we just need authorization to look
at your roof.

Speaker 11 (01:54:16):
Yeah, absolutely so. A lot of roofer's door knock. And
there are some local guys at doorknock. But the ones
to really be careful of are the storm chasers. And
when I was up there in Johnstown, all the storm
chasers have already moved in and what they do is
they come to the door and they have a contract
and it's a contingency contract, which is it's not great.

(01:54:37):
But within that contract they have a cancelation fee. And
that's really where things get hairy, because if you try
to back out of the contract with them all of
a sudden, you have to pay a twenty twenty five
thirty percent cancelation fee just because you didn't want to
do the project.

Speaker 1 (01:54:55):
Yeah. Well, here's the worst thing. Here's the worst thing.
And your dad and I used to talk about this
all the time. They come to the door and they say, oh,
by the way, we're here to inspect your roof. And
first of all, they don't say they're a private company.
They sometimes give the impression they're from insurance or the city.
But anyway, they say they want to inspect your roof.

(01:55:16):
And they say, just sign this. All this is and
this is where they lie to you. This is authorization.
This gives us authorization to look at your roof. Really
and truly they're lying to you. That is not authorization
to look at your roof. That is authorization to look
at your roof, plus a binding contract to have that

(01:55:40):
company do the work. What's even worse, is some of
the people that come to your door and say, hello,
missus Smith, this is authorization to look at your roof
and we'll give you a complete report. So missus Smith thinks, oh, yeah,
I could use that. That's not going to do me
any harm. What you're doing is agreeing to that contract.

(01:56:05):
You're agreeing to it. Now that person, what's worse, is
not even a roofer. Now they take that contract and
sell it to a roofer. So this could be someone
Tom Dick and Harry just drives into town, goes door
to door, gathers about twenty or thirty or fifty or
one hundred signatures, and they go out and sell it

(01:56:29):
to roofers. So a roofer, you have no idea who
you're doing business with, might buy this contract. So some
pispoor roofer might end up buying one hundred of those contracts.
This person walks away with cash out the nose. They
might sell one hundred contracts at one hundred bucks and
then all of a sudden they made ten grand in

(01:56:51):
an afternoon. And then the person who takes it over
is a roofer. Now that roofer is a roofer only
as a general contractor. They then go out on the
street and get anybody to do the roof. So you
think you're hiring a roofing company, the guy at your
door is simply gathering contracts. Number two, the guy that

(01:57:15):
buys the contract is simply buying the job. Then he
goes out and literally finds sometimes people who are homeless
that never swung a hammer in their life, and put
them to work on your roof without insurance, without any
of the stuff that you need to protect yourself. So
first and foremost, deal only with direct roofers. Never deal

(01:57:39):
with a lead aggregator. What I mean is this, if
they don't own a company or if they're not employed
by a company, literally a company that is a roofing company,
do not sign a contract with them because you have
no control over who does the work on your house.
Number two, if you do job with a roofing company,

(01:58:01):
check out the roofing company, Henry. How would you check
out a roofing company if you were going to do it.

Speaker 11 (01:58:09):
So the first thing that I would do, and we
should talk about insurance in a second, is that I
would go on Google and I would look for the
company on Google and see if they have a physical location.
You want to find a roofing company that has a yard.
They should have equipment, they should have.

Speaker 9 (01:58:24):
Trucks, trailers, all the stuff to do roofing.

Speaker 1 (01:58:27):
If it's just a little office.

Speaker 11 (01:58:29):
And you can't find a real roofing company, it's probably
not the company you want to go with. Check Google reviews,
check the Better Business Bureau, all that kind of stuff.

Speaker 1 (01:58:40):
Yes, for sure, And then what you want to do
is you want to do busy. You want to look
for references and reviews. Most people at your door are
not roofers. Beware, never ever, ever sign anything at your door. Ever.
I don't care who it is. You tell them, I'm sorry.
You can look at my roof you can give me

(01:59:01):
a recommendation, but I am not signing anything until I
compare three or four contracts. All right, Excel Roofing. By
the way, they're the people we know and trust. And
remember they don't take a cent until you're content, so
you can trust them. Three oh three seven sixty one
sixty four hundred. Now we have more coming up on

(01:59:22):
the Troubleshooter Show, and I want to remind you that
renew Home Innovations dot Com has that beautiful porcelain shower.
If you want a custom beautiful shower in your master
bath or in the basement, or maybe a Jack and
Jill bath. They turn that old shub, that that shower
and tubcombo into a beautiful walk in custom shower in

(01:59:42):
just two or three days. Renew home Innovations dot com.
That's three oh three nine zero four two thousand. Hi
Tom Martino, your troubleshooter. Three oh three seven to one
three talk seven one three eight two five five. What
a busy day. And I'm telling you, man, there are

(02:00:03):
a lot of scams going on right now, so please
please beware of those bloodsuckers knocking on your doors looking
for roofing contracts. Tybar or is a t boar? Tybar?
You have a problem with a moving company?

Speaker 16 (02:00:23):
No, it's he had it right the first time.

Speaker 1 (02:00:26):
Board t boar. Okay, t board what's going on?

Speaker 16 (02:00:30):
No, I didn't have a problem.

Speaker 1 (02:00:33):
Okay, sorry, yeah, I.

Speaker 13 (02:00:35):
Guess you did.

Speaker 1 (02:00:37):
You just called to say hi, Oh he has he
has the opposite. He has the opposite of a problem.
He wants to give us some good news.

Speaker 16 (02:00:46):
Thank you exactly, WD Doc. I hope he's there listening.

Speaker 13 (02:00:51):
I'm listening.

Speaker 16 (02:00:53):
Is awesome, Noah and the two young gentlemen that were
with him. I wish I could remember their names. They
were just bad you, no problems, no money up front.
The price they told me is the price we paid.

Speaker 9 (02:01:07):
And they moved.

Speaker 16 (02:01:07):
We had been in this house for thirty five years
and we were moving down to color Ass Springs. That's
why I'm out of breath. I'm still moving.

Speaker 6 (02:01:15):
Wow.

Speaker 16 (02:01:15):
They were just fabulous.

Speaker 1 (02:01:17):
Now tell me, Thomas, Yeah, she's your real estate person.

Speaker 16 (02:01:22):
Yeah, she was fabulous, so patient. We looked at houses
for six months down down in the Springs and she
is just such a sweet person.

Speaker 1 (02:01:33):
And so oh, yeah, I'm wonderful.

Speaker 16 (02:01:37):
Yeah, yeah, I have I have social anxiety. But anyway,
she was just great. And then my mom passed away
two years ago and Frank Dran, the real estate man,
sold that house. He he did his magic by putting
it on the market on the low end. And then

(02:01:57):
we had a bitting war and we Wow, my parents
were in there for forty years. They're from Hungary. They
immigrated here from Hungary nineteen fifty seven. They you know,
they they got out of Hungary during the revolution or
the yeah, the uprising. Yeah, and they came here with

(02:02:18):
nothing and they built up, you know whatever they had,
and I think Graham was great. And then the roof
was in bad shape. When we had the inspection, I
called Excel Roofing.

Speaker 1 (02:02:32):
My gosh, you're a great commercial for us.

Speaker 16 (02:02:37):
Yeah, Brandon, he said, he spelled his name Irish way.
It's a weird Yeah, yeah, it's a weird way Brandon
with Cell Roofing. He met our insurance agent, my mom's
insurance agent. And the roof was probably twenty years old,
and we got a new roof out of it. Oh

(02:02:57):
the shout out to and I just love your show.
I've been listening forever. And I remember one of my
co workers, probably thirty years ago, call Game, and he
rented a TV for a Super Bowl party and he
got cockroaches in his house. Oh my gosh, and you

(02:03:18):
took care of it for him.

Speaker 1 (02:03:20):
This was Hey, long time, tiber I love these stories.
I really do, T Boor. I'm sorry, Hey, T Barr.
Let me ask you this, why why did you go
to Colorado Springs.

Speaker 16 (02:03:34):
We have a place in Leavilla. So I worked for
a pretty good sized mechanical contracting company. I'm a master
plumber and dried me crazy. When you guys have questions
about plumbing and you don't have the right answers.

Speaker 1 (02:03:51):
Well, there's sometimes we don't. Sometimes we don't when we
get our experts on. When we get our experts on,
sometimes that works pretty well, but sometimes we get it
wrong for sure.

Speaker 10 (02:04:03):
Well, yeah, just the other.

Speaker 16 (02:04:04):
Day, some guy called him complaining about a cup drain
and it kind of drove me crazy because it was stupid.
The company wanted to charge eighteen hundred of replaced the
cup drain, and he had it all wrong. He hid
it himself and he spent like thirty bucks, but the
company wanted to spend like twelve hundred, which is you know,

(02:04:27):
the book price. And another thing I want to say
is the book price is way more expensive than hourly.
We used to do hourly work for Bell plumbing and
eating for ten years and we were hourly and it
was way cheaper than the book price.

Speaker 1 (02:04:45):
Yeah, that's why, that's why they went to book pricing,
because they wanted to people to be faster, and they
wanted people to you know, not just be faster, but
get paid more. I mean, basically, that's what a book
price is. It's a flat rate to encourage efficiency. But listen,
nowadays with the and thank you for calling. But nowadays,

(02:05:06):
with the way businesses, I mean it's expensive to do business.

Speaker 17 (02:05:10):
It is.

Speaker 1 (02:05:11):
And I'm not telling you you can't do better hourly
or you can't do better again with a handyman. I
mean you do what you can, when you can, how
you can, and just hope that it doesn't backfire on you.
We have more coming up. I want to tell you.
Genesistotalexteriors dot Com does bathrooms, kitchens and kitchens, bathrooms and basements.

(02:05:31):
They also do mold detection and remediation and painting. Think
about them when you're spruce dunking for your house this spring.
Genesistotalexteriors dot com. Hi Tom Martino here, God are we
busy today? Right? And just another warning, don't sign anything

(02:05:54):
at the door when it comes to roofing ever, not
even a great company if someone comes to the door
saying look it, I don't believe in signing anything at
the door. What I'm going to do is to get
my proposals together and compare them all. Now, you may
be one I choose, but it's not going to be
based on you knocking on the door. Now I've said

(02:06:15):
this before if you take a thousand marbles and put
him in a buck, in a in an aquarium, a
thousand marbles in a fish bowl, and you picked out
people who were ripped off, most of those marbles will
be ones who were contacted at the door. Okay, that
doesn't mean that everyone at the door is out to
rip you off, but it's a bigger percentage of being

(02:06:40):
ripped off if you hire people at the door. It's
something you do not want to do. Now. Mitch Floria
is with the art of granted, and of course he
gives prices on the phone. You call him, he gives
you a price, then he comes out and templates the job, measures,
and then the next time he comes it's done. One day,

(02:07:01):
carry out, haul away, and the installation of your new countertops.
Mitch Fleury is nice having you here today. And what
I love talking about is this wholesale on materials. Mitch,
How exactly does that work? I always advertise wholesale on
countertop materials. How does that work?

Speaker 3 (02:07:21):
It's pretty simple. If you find your slab here in
a yard, you pay for you know what the slab
is worth. We import slabs from Brazil and then some
larger warehouses in Florida and down in Dallas in Texas.
But then if you decide to go down to the

(02:07:41):
local supplier, you know, there's a few large places in town.

Speaker 1 (02:07:44):
Here we can hand select your slabs. You pay just
what that slab is worth. There's no there's no up
charge really, so you just pay whatever you would pay wholesale,
and then you charge for fabrication and installation. So when
you go to yes, yeah, that's what I mean right right,
for fabricating installation. So what specials do you have going

(02:08:07):
on right now?

Speaker 3 (02:08:09):
If you push just the kitchen countertop, you receive a
bedroom countertop free of charge, and also free sinks.

Speaker 1 (02:08:16):
Oh very cool, thinks, So free sinks, and when you
do the kitchen you get a free vanity. Yes. What
is the most popular materials available right now that people
are getting.

Speaker 3 (02:08:28):
I think courts, the composite materials, you know, those white
with gray veins and warmore tones. But course I think
it's more than natural stone now, although we fabricate a
lot of that natural court site that's becoming very popular.

Speaker 1 (02:08:43):
The artogranite dot com. I'm Martino. You're a troubleshooter. Well,
we've come to the end of another show, and I
want to remind you three ZHO three Martino will get
you help twenty four to seven. You leave your name
and number and we will call you back for the
next show. Please spread that around. We have to stop

(02:09:03):
these scams, these sliers, these sheets, these ripoffs. Right now
the latest will be roofye scams. Don't sign anything at
the door, don't forget three oh three Martino. That's three
oh three six, two seven, eight, four sixty six, and
save all your problems for me.

Speaker 5 (02:09:28):
Follow Tom Martino at Real Tom Martino and stay connected
with all of us at six thirty k kayhow dot
com and on the iHeartRadio app.

Speaker 1 (02:09:37):
This is Denver's talk station, six thirty k howse