The Troubleshooter 6-19-25 PPM

Episode Transcript

Speaker 1 (00:05):
Ripped up so you don't have to come run in
sustas as you can. Shooter's gonna help come.

Speaker 2 (00:19):
Man Dix is the Troubleshooter Show. No Tom Martine, Okay.

Speaker 3 (00:25):
I'm Tom Martino. Welcome to the show. Three oh three
seven one three talk seven one three eight two five five.

Speaker 4 (00:32):
If I go to a wide shot here, you're gonna
see Nick with me with renew home Innovations dot Com.
This hour brought to you by renew home Innovations dot Com.
The most beautiful walking showers you ever want to see.

Speaker 3 (00:46):
That's what I've said.

Speaker 4 (00:47):
I've said it every day on the show when I
promote them. They're just beautiful. You cannot you absolutely cannot
visualize in your head the beauty of sheet porcelain. One
of the only people doing that sheet porcelain because it's
it's hard to work with no maintenance, zero maintenance. It's

(01:07):
a lifetime shower, Nick, Isn't it easy to say it's
a lifetime shower for sure?

Speaker 3 (01:13):
Oh?

Speaker 5 (01:13):
Absolute, one hundred percent.

Speaker 6 (01:14):
You'll never have to do your shower again and the
look will be timeless.

Speaker 3 (01:18):
Oh how are the colors? You know?

Speaker 6 (01:23):
Pretty much any pattern you can imagine of a natural stone.
They have fifty different styles of selections of products.

Speaker 4 (01:30):
So okay, wonderful. Now we're going to be talking about
that and more coming up. One thing that came out
was a general study. I'm getting back into health now. Listen,
you guys all know you guys listening. No, I'm going
through a battle with cancer. I should say, well, I
could properly say I went through a battle of cancer

(01:50):
and now I'm on the downward side. It was one
hundred percent removed, which is very, very very rare.

Speaker 3 (01:57):
With pancreatic cancer.

Speaker 4 (01:59):
And all my brothers and sisters who have pancreatic cancer,
I hope you can have a great outcome.

Speaker 3 (02:06):
That the statistics are there.

Speaker 4 (02:09):
Basically ninety seven percent of the time, it's not so
good because it's discovered after it already has metastasized, and
mine was not.

Speaker 3 (02:20):
And so I got to remove. Why am I bringing
all this up? Well?

Speaker 4 (02:23):
I felt kind of guilty talking about health things on
this show. I thought, you know, Tom, you brag about
your supplements, your purified water, your exercise regimen and building
up your immune system, and here you go, a slap
in the face, you get pancreatic cancer.

Speaker 3 (02:41):
Who are you to give health advice.

Speaker 4 (02:43):
Well, then I started looking into it and realized I
didn't do anything wrong. It's not like I'm blamed for it.
So no matter what all of the docs said. One
of the reasons I'm faring so well and doing so
well under the I went through surgery very well about
six or seven weeks ago, and everything is because of my.

Speaker 3 (03:06):
Condition. So here's what I'm saying.

Speaker 4 (03:09):
It never hurts, never ever ever hurts to be in
great condition. And I will be talking about some health
stuff going forward again. And one of the things I
wanted to let you know, there's two things I wanted
to talk about.

Speaker 3 (03:25):
Sunscreen.

Speaker 4 (03:26):
There was a massive study on sunscreen and this organization
has come out with some really really good, really good
recommendations on sunscreen. So later in the show we have time,
I'll go over that not all sunscreen is good and
you can't just go by that SPF.

Speaker 3 (03:43):
You can't.

Speaker 4 (03:43):
There's so much more to it. And then I want
to talk about inflammation. You know, when we think about inflammation,
we think about a sprain on our muscle or joint
or maybe you know inflammation, that's what it is, right,
What you don't realize is systemically as an organism, we
can experience systemic inflammation, which is probably the number one

(04:08):
cause of all disease.

Speaker 3 (04:10):
So we might get to that. Not might.

Speaker 4 (04:12):
I'm going to try to get to that later on,
but I want to go to the phones now. Phones
always take priority, and then if you have any questions
for Nick, we'll talk to Nick about a renew Home
Innovations dot Com. Tony, you have a warranty issue, and
I'm told to check my email, so I'm going to
check my email and talk about it. So here's your email,

(04:37):
and you have an issue that we were very puzzled about.
You said you bought a used car, and I think
we were a little weirded about the warranty.

Speaker 3 (04:48):
Can you recap your problem for us, sir?

Speaker 7 (04:52):
Yeah, So I ended up they talked me to get
into one of those warranties.

Speaker 8 (04:57):
Yeah, and I didn't.

Speaker 7 (05:00):
It doesn't say nothing about rideshare on it, but I
guess it falls under.

Speaker 3 (05:03):
Like, oh, okay, okay, that's what it was.

Speaker 7 (05:06):
It isn't it part time for I was doing rideshare
life a few times on the weekends and stuff.

Speaker 3 (05:12):
So you had a problem, took it in. You had
a problem. How did they find out you had where
you did ride share.

Speaker 7 (05:19):
The sticker was in the window.

Speaker 8 (05:22):
So yeah, they never leave those stickers.

Speaker 3 (05:24):
And they immediately latched onto that, didn't They immediately they.

Speaker 8 (05:29):
Take pictures of it and everything.

Speaker 7 (05:30):
Because when they they filled out their paperwork on that
side and they said why they were denying it, it
said for ridesharing that and had.

Speaker 3 (05:39):
You know I could make the argument.

Speaker 4 (05:41):
I could make the argument that people take better care
of their cars on ride share.

Speaker 3 (05:47):
I'll bet you get your oil changed all the time. Yes, no, maybe, yeah,
And I.

Speaker 7 (05:51):
Mean I keep the inside imactivate for this because you
got passengers. I wash it every couple of days. I
mean when I was doing that stuff, I'm my.

Speaker 8 (06:00):
Car was clane.

Speaker 4 (06:02):
I mean, so I look through this warranty and there
are some truly damning clauses here that get them out
of it. Commercial the general term commercial use. No one
can argue this. It's a commercially used vehicle, right, that's
number one. But they go on to talk about something

(06:24):
like taxi service or something.

Speaker 3 (06:27):
I looked at it.

Speaker 4 (06:27):
I don't have it highlighted, but I think they're pretty
well covered rejecting your claim. Now, do I think it's
fair no, you you know, I don't see anything you'd
be doing with rideshare that would violate terms of use
other than you're doing it okay. In other words, there's
nothing specific they can say. It would be different if

(06:50):
you were racing this car or you know, using it
for something weird. All you're doing is riding around and
maybe you have a few more miles, but they have
a mileage limitation, and I just I think it's unfair.
But many they have themselves covered. So my question, oh
go ahead, I'm sorry.

Speaker 7 (07:11):
Well that part I understand. I was the one who violated,
and I said, all right, that's fine, but on my thing.
So since they declined it, I figured, right, did the
contractor exactly?

Speaker 3 (07:24):
And get your money back?

Speaker 9 (07:25):
My money back?

Speaker 3 (07:26):
Right, I agree with you.

Speaker 4 (07:29):
So here, okay, if you're not going to cover me,
then give my money back. And this is where I
see nothing that says you can't get your money back.

Speaker 3 (07:38):
Nothing.

Speaker 10 (07:40):
Yeah.

Speaker 7 (07:40):
And when I talked to the guy at the because
I talked to the guy, he's like, oh, you got
to talk to your financer whoever you know I bought
the car from. So I talked to that finance guy
and he goes, oh.

Speaker 8 (07:50):
They don't.

Speaker 11 (07:51):
They don't do that.

Speaker 7 (07:52):
They don't get refunds in this and that. Well funny
about that is, so when I talked to.

Speaker 8 (07:58):
You guys the other day, there is kind.

Speaker 7 (08:00):
Of a misunderstanding on how the warranty mileage worked because
they were saying, because I was telling you guys, it
was one hundred and fifty thousand eleven per quarantine, and
they're like, well, what do you at? And I met
like one hundred and thirty seven. But when I talked
to the guy yesterday, I told him, I go, you know,
how's that mileage work? So the mileage on the warranty

(08:24):
starts when I bought the car, So it does it's
one hundred and fifty thousand mile warranty plus what was
ever on the car, so it's not up to one
hundred and fifty thousand miles. It's one hundred and fifty
thousand miles from when I bought the car.

Speaker 4 (08:39):
Well, you know a lot of those and I want
to I want to tell people to be very careful
because a lot of those warranties are tricky. Some of
them go back to what's called the in service date,
honest to goodness, meaning if a car was put into service,
let's say in twenty twenty two, and it's now twenty
twenty five. There are three years of in service already,

(09:02):
so if you get a five year warranty, you're actually
only getting two years because they go back to the
in service date. Others start from the date that you
buy the warranty, but they don't all do that. Some
go arbitrarily to a number period. But you say, yours
goes from the day you bought it plus one hundred
and fifty. Here's the deal. Whatever it is, it's not

(09:25):
going to cover you. So I believe you're doing a
refund since you can't use it, you never could have
used it. I think we're going to shoot for a refund.
That's what I want to do. I want to pressure them.
There's no reason now now listen, I'll give them. They
have the right, they have the total right to disclaim

(09:48):
this and say commercial use. But I don't believe that
they can be unjustly enriched by just keeping your money.

Speaker 7 (09:58):
Yeah, and when I talked to the guy Yeah yesterday,
it was funny because as soon as I mentioned your
name in your show, because I telling him, yeah, you know,
I'm sending them over a copy of my contract.

Speaker 3 (10:09):
Yeah.

Speaker 7 (10:09):
Yeah, it changed his story a little bit, and he's my, Oh, well,
let me send you this paperwork to fill out. And
then I still got to deal with my manager to
see if they can help you.

Speaker 3 (10:20):
So, so where does this stand right now? Are they reconsidering?

Speaker 8 (10:25):
I think so?

Speaker 7 (10:26):
I sent the paperwork in okay, So I'm waiting to
see you because he said he asked to get approval
from his management because he's just a finance guy.

Speaker 3 (10:38):
Hey, bro, here's what I think.

Speaker 4 (10:40):
Here's what I think is going to happen now that
we're on the Now that we're on this, I think
I think you're going to get it. Let's here's what
I'm going to do. I really appreciate you calling me
and giving this update. I'm going to put you on hold.
I'm going to mark this pending, and I am going
to wait to hear. Let's give them a few days

(11:01):
and hope they come to their senses. I'm Tom Martine
three O three seven one three A two five five Denver,
Regen dot com. By the way they do weight loss,
they do regenerative therapy for joints and painful joints and
tendons and they also do neuropathy treatment Denver Region all

(11:24):
with stem cells genuine stem cells Denver Region dot com.
Nick foxs us with us from renew Home Innovations dot com.

Speaker 3 (11:34):
I have one quick question, Nick.

Speaker 4 (11:37):
They want to know if you do more than porcelain,
and I know you do, so if you had to
sum up, what are the other what are the other
materials you use for showers?

Speaker 6 (11:47):
So we have a we have a a wide variety
of different products. Porcelain is obviously our favorite because we
love the beauty and the way that.

Speaker 4 (11:55):
Well you do it as such a price that others
charge for plastic.

Speaker 6 (11:59):
Very close, right, Yeah, yeah, it's it's pretty incredible, and
that's just buying power, that's all. But you know a
lot of customers still want tile, so on they do. Okay,
we'll do a tile shower and then we have some
other crush stone material problems.

Speaker 3 (12:13):
Someone asks about subway tile.

Speaker 4 (12:14):
I think it's those elongated they're kind of rectanglear and
they're nice. They're usually white. They're really you know, and
it comes from the New York subways. That's why they
call it subway tile.

Speaker 3 (12:23):
Do you do those? Sure?

Speaker 5 (12:25):
Yeah?

Speaker 6 (12:25):
I mean that's actually a pretty popular when you are
doing tile, and it's the look. And so there are
products that have or mimic that type of look that
we can actually install as well, which creates a somewhat
of a zero maintenance type of product.

Speaker 4 (12:38):
One other person asks, doing an hour, can they move
the shower? In other words, they have a tubs, they
have what I call a shob, you know, the shower
tub SHUBs.

Speaker 3 (12:49):
I hate them. Now can that be shifted a few
feet left or right?

Speaker 6 (12:53):
Absolutely? Yeah, we can. We can play with the plumbing
a little bit. We try to stay in a life
for like setting just so that we can kind of
minimum is the expense, but yes, it can absolutely be done.

Speaker 3 (13:03):
Okay, thank you very much.

Speaker 4 (13:05):
So Tony, I guess you got your marching orders and
that wait a second, Oh yes, Mark and Tony, I'm
reading his fidelity warranty right right.

Speaker 12 (13:16):
Do you have it there?

Speaker 3 (13:18):
Yeah?

Speaker 4 (13:18):
I do, and I did call it for it the
other day. Let me let me pull it up here,
go ahead, just pull it up real quick.

Speaker 3 (13:23):
I got it. I got it.

Speaker 12 (13:24):
And the first one is the m the certified pre
owned vehicle. Scroll past that stuff and get down to
like page four where it says in bold print limited warranty.

Speaker 3 (13:38):
Okay, I'm going to find it, but keep talking.

Speaker 12 (13:42):
The powertrain coverage under the limited warranty begins on the
vehicle purchase date and expires according to the terms or
the mileage of the plan indicated, whichever occurs first. Plan
expiration is measured in term mileage from the manufacturer's original
in CIRERVIS date in zero mid.

Speaker 4 (14:02):
Well, we were talking about before the in service date,
so it does start at the in service date.

Speaker 12 (14:07):
Well, that's what it says. That's why I don't understand
what Tony's saying. Tony, where where are you reading? Whatever
you're reading?

Speaker 4 (14:14):
That's a good point mark. I did not see that.
What page number did you say?

Speaker 3 (14:19):
It was like? What of eight? There is?

Speaker 12 (14:22):
Hold on, if I look over at this soon, look.

Speaker 3 (14:24):
At the bottom, it'll give you the page number. Yeah,
I'm looking right here. That is page four. That is
a good catch mark. In page four, Okay, I'm looking
at it, page four.

Speaker 12 (14:35):
Look where it says right towards the top, limited warranty period.

Speaker 4 (14:40):
Yeah, I'm trying to find what you're looking at there,
bro Okay, but anyway, one, two, okay, anyway, So it says, oh,
the following bowld print appearing throughout this limited warranty.

Speaker 12 (14:59):
Yeah, keep going and down to where it says limited
warranty period.

Speaker 4 (15:02):
Read it, okay, limited warranty period. The powertrain covered under
this limited warranty begins on the vehicle purchase state and
expires according to the term or mileage of the plan indicated,
whichever occurs first. Plan expiration is measured in term mileage
from the manufacturer's original in service date and zero miles.

(15:28):
In other words, it wrote goes on, it even goes
on further and says and not the vehicle purchase date
and current odometer reading. So if no manufacturer's original in
service date it can be determined, then blah blah blah blah.
But Mark, you're absolutely right. It says that it goes

(15:49):
back and this was what I was warning people before.
It goes back to the in service date. So think
about this. If you bought a car and you buy
one hundred and fifty thousand mile warranty and it goes
back to the original in service date and you got
one hundred and forty thousand miles on it, you bought
ten thousand miles.

Speaker 12 (16:06):
That's what exactly for over three thousand dollars. Yeah, and
they do this all the time, Like on Hondis. It's
even crazier. You buy like an extended three year warranty. Well,
that three years is all covered by the manufacturers, bumper
to bumper, you literally bought.

Speaker 4 (16:23):
Nothing, honest to god. I've said this before and warned
people about it. So where did you get the impression
he was just bragging about how it adds one hundred
and fifty to his because.

Speaker 12 (16:36):
I've never seen one in my life where you can
buy a vehicle at one hundred and thirty thousand miles
and you have one hundred and fifty thousand additional that
the transmission's going to break, the engine's going to break.
That's why they don't sell them like that.

Speaker 4 (16:50):
So what gave you that impression? That's what I want
to know. Let's is he back or if he's not there,
we can't ask him. But he's got bad news. But
in any case, if it never did cover the car, though, Mark,
I don't see anything that says he can't get a refund.

Speaker 3 (17:07):
I don't know.

Speaker 12 (17:07):
I don't think well, I don't know about a full refund.
He'd get whatever the pro ration is up to where
they rejected the claim. So you know, whatever period or.

Speaker 4 (17:18):
Or he could make the argument Mark, he could make
the argument that it was never covered.

Speaker 3 (17:23):
It never could have been covered, so there.

Speaker 12 (17:26):
Was no He's the one that broke the contract by
driving uber or lyft. I don't think they broke the contract.

Speaker 3 (17:32):
He did.

Speaker 12 (17:33):
He bought it and said he would not. He knew
in there it says you can't be a commercial vehicle
and he decided to break it.

Speaker 3 (17:41):
Yeah.

Speaker 4 (17:41):
Man, I'm telling you in general, buying these warranties, they're
not worth it.

Speaker 3 (17:48):
They're just not worth it. Folks.

Speaker 12 (17:49):
Now you got to have like an attorney look over
the whole damn thing. They're all so damn tricky.

Speaker 4 (17:54):
Oh it becomes crazy. Somebody here, Nick wants to know
can they make their rectangle shape?

Speaker 3 (18:01):
Can they make it more square? If they don't want
to use the room.

Speaker 4 (18:04):
They What they want to do is take the tub
shower combination and shrink it to a conventional shower. Now
the word conventional is risky here because conventionally used to
mean a square shower.

Speaker 3 (18:16):
But I think that's what they're talking about.

Speaker 5 (18:18):
Absolutely.

Speaker 6 (18:19):
In fact, that's probably one of the most common things
that are happening is people are pulling out the tubs
that don't get used in the first place.

Speaker 3 (18:25):
Right, and so they're conserving space a.

Speaker 5 (18:28):
Bit, yes, and making it more of a user friendly shower.

Speaker 4 (18:31):
This is Nick Foxy's with renew Home Innovations dot Com
three h three nine zero four to two thousand. By
the way, we got more on the Troubleshooter show your
calls on any topic, question or complaint, and we're going
to go over some health related issues that I've dug
up that I think are really really important on inflammation.
Right after this, Tom Martino here, listen.

Speaker 3 (18:55):
If you're looking for.

Speaker 4 (18:56):
A will, a simple quick will, or looking for a trust,
or maybe creatively you're using an LLC, a family LLC
like the Martino family LLC. You can do that through
McKenzie law. He's really incredible. On state planning eight three
three co plans, he's live and local. He has that number,

(19:20):
but it is local eight three three co plans and
it's coplans dot co. You should have an estate plan
no matter what. There's no excuse not to. Now let's
talk here, and what's really important I wanted to talk
about is this case with Deputy Doc we were so

(19:42):
mystified by it. So I'm going to go over just
basically what it was. Somebody called in and said it
was Dale and it was for his daughter down Then
Dawn got on and she bought a twenty thirteen Jeep
Grand Cherokee Unlimited. This is the same problem we get
over and over and over again, and she bought the warranty.

(20:04):
Long story, short light comes on. They say we're not
covering it now. AutoNation towed it in two months ago,
and she just wants to get it fixed and move on.
They can't find the car, she said. She said, They
told her the car is lost. No one knows where
it is. Deputy Doc called yesterday three times, and three

(20:29):
times he was hung up on and after being put
on hold, he was pissed and said, I'm going to
go there in the morning in person and ask about
this car.

Speaker 3 (20:39):
So Deputy Doc take it away.

Speaker 13 (20:41):
Okay. So I went down there and finally I spoke
to a man, a guy named Jacob in person who's
in the sales department. But apparently there's two separate service places,
one for the regular service and one for some other
kind of service. He was very helpful. There's a secondary

(21:03):
lot which is about a quarter mile away from their
main store on a rapa hole road, so he was
able to track down the fact that the car is
in fact at their secondary lot. There are we finally
found out who knows about what's going on, and it's
the general sales manager. His name is Andy. He was

(21:26):
not there Jacob, and I believe him is going to
send him a note. I saw him write it down
and have Andy called Dawn this morning and then we'll
take it from there. But at least we know where.

Speaker 4 (21:38):
The car is good and maybe they can work something
out with the warranty. Look, I don't know, like I said,
if it's supposed to be covered or not.

Speaker 3 (21:50):
But what really bothers me is how many of these
calls we get.

Speaker 4 (21:55):
Oh, incredible, it's incredible, and they all have to do
with high mileage cars. People buy and then they buy
an extended warranty and they're fat and happy, and what
happens the extended warranty doesn't cover their problem.

Speaker 3 (22:11):
They call us and expect to get it covered.

Speaker 4 (22:14):
Not only is the extended warranty a stupid idea on
high mileage cars, it's a waste of three or four
thousand dollars. But it's a waste of time when you
buy a car as is to expect any repairs. The
only I tell people this all the time, buying a
car as is means as is as is. There are

(22:40):
no exceptions except if they literally found something, covered it up.

Speaker 3 (22:46):
And lied to you directly about it.

Speaker 4 (22:50):
If they said the transmission is great in this car
and they did something to jury rig it to make
it sound good during the time you were test driving.
But why would you put yourself through the headache of
trying to prove fraud when all you have to do
is get it in writing what you expect and what
you don't expect. So as is means as is? What

(23:13):
does that mean? You should have the car checked out?
Always have these cars checked out. It would be that simple.
Check out the dang car, and then Kevin Caulkin over
at shared an Autotech for one hundred and twenty bucks,
we'll go through the used car. Now that's not a guarantee,

(23:35):
you know. Still things can happen. So what's another good
general rule. I'll tell you my general rule. Never ever
ever buy a car with one hundred thousand miles or more. Never, never, never,
Now Are there some gems? Yes, there are, Yes, there are.

(23:58):
If Deputy D owned one and it's a Toyota, you
can bet it's a gem. But I'm telling you they're
few and far between. So the general rule of thumb
is never buy a car. Now, listen, there's a little
there's a little addition to this. Never buy a car
with one hundred thousand miles or more, or that will
reach more than one hundred thousand miles when you own it.

(24:23):
So if you drive ten thousand a year and that's
thirty thousand, don't buy a car with more than seventy
thousand miles on it. I'm sorry it goes without saying.
Ninety eight percent of all of our used car problems
our cars that have more than one hundred thousand miles.

Speaker 3 (24:43):
Can everyone agree on that.

Speaker 13 (24:45):
Absolutely?

Speaker 4 (24:47):
Why would you take the chance to buy a car
with that many miles? Now, some people say, Tom, it's
because that's all I can afford and this, and this
is where I make my Argum, take whatever cash you
were going to do and put it down on a
new car with a good warranty. I would suggest, if

(25:12):
you're sensitive to monthly payments and you want to get
a car that's relatively inexpensive but has a great warranty.

Speaker 3 (25:19):
You have Hyundai and you have Kia.

Speaker 12 (25:22):
Well, I would say in some of those leases. Now
remember last Friday we were looking at those. I think
it was a Nissan Leaf.

Speaker 3 (25:29):
Oh my god, like.

Speaker 12 (25:31):
Two hundred bucks a month.

Speaker 3 (25:32):
Man, I know it, and I don't know why so
many people feel I just want to pay for it
and get it over. And I keep bringing up this
case a few years ago Mark where the woman said, no,
she was paying.

Speaker 4 (25:45):
It was like forty six ninety five. She was buying
a car because it's bought and paid for. I don't
want to have to worry about it. And I said,
take that forty six ninety five. You had found a
deal back then on on on a Hunday. If she
put that forty six ninety five, her payment would have
been one hundred and thirty five dollars a month on
a brand new car with a ten year warranty. As
it turned out a couple of years later, she had

(26:08):
ended up spending three times the forty six ninety five
to keep that car running, whereas a new car she
would have spent nothing. So please don't automatically look for
an old used car. Don't consider a new car all
in some circumstances or slightly used three O three seven
to one three talks seven one three eight two five

(26:30):
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(26:54):
one three eight two five five. Nick Fox with us
from renew Home Innovations dot com.

Speaker 3 (26:59):
I have a question. Someone wants to know how far
outside of the shower area do you go with your
with your renovation of a bath Do you do just
the shower area? Is that your main thing?

Speaker 6 (27:12):
Well, we like to focus on the shower space, but
ultimately we do complete bathroom models also, so.

Speaker 4 (27:17):
If someone says can you do this area or that area,
you can do that too. So on that note, they
want to know if you've ever done like a wains
coating with the porcelain to carry on the shower.

Speaker 6 (27:27):
Absolutely, we, in fact, probably fifty percent of the customers
that we do showers with will take some form of wainscoat,
either around a tub like a free standing tub, or
around a toilet, or just bringing it to connect to
a vanity. So all the time, it's very popular and
it actually completes the space.

Speaker 3 (27:47):
And this is real porcel Oh.

Speaker 5 (27:49):
Yes, it's absolutely stunning.

Speaker 3 (27:51):
How do this?

Speaker 4 (27:51):
So they must get this giant slab and cuts and
cut sheets of it.

Speaker 6 (27:57):
So be a year ago you would have to have
it cut in with.

Speaker 5 (28:02):
The CNC machine, which is you know, with.

Speaker 3 (28:04):
The water jack.

Speaker 6 (28:05):
Today we're able to fabricate ninety percent of everything we
do in the driveway based off of some proprietary product
that is built into the.

Speaker 3 (28:15):
So you can template and cut right there, right.

Speaker 5 (28:17):
In the field.

Speaker 3 (28:19):
Holy crap. So there's no mistake there.

Speaker 6 (28:22):
That's why it's we've been able to get our projects
so much more affordable than say, using a fabrication firm.

Speaker 3 (28:30):
Oh, I get it. So you go there with raw material?

Speaker 5 (28:33):
Correct?

Speaker 9 (28:34):
Now?

Speaker 4 (28:34):
Does what about the sealing properties as an sea l
ceiling from moisture water spots? How does porcelain hold up?
Is it porous or is it pretty much? Or do
you have to seal it?

Speaker 3 (28:50):
Does it? How does that work? It?

Speaker 5 (28:52):
Really is kind of one and done. I mean, if
you do it correctly.

Speaker 6 (28:55):
I mean, so we seal the each panel, we install
it with with all the proper material, yeah, the proper adhesives,
and then we put in the ceilings around.

Speaker 4 (29:04):
The surface itself doesn't pick up water spotting and all that.

Speaker 6 (29:08):
It's impervious to moisture. Yeah, absolutely, we have no issues
with moisture getting down.

Speaker 4 (29:13):
Now, they don't still make toilets out of porson right,
that's too expensive?

Speaker 3 (29:17):
Do they still make porcelain toilets?

Speaker 5 (29:18):
They might?

Speaker 3 (29:19):
I mean, I mean, I don't know. I mean I
was just curious more than anything.

Speaker 4 (29:22):
Some kind of stone Okay, Yeah, Now on the you
answered how far outside the shower area can this be used?

Speaker 3 (29:32):
And I even hesitate to ask this for flooring?

Speaker 5 (29:35):
Absolutely?

Speaker 6 (29:36):
What?

Speaker 5 (29:36):
Yeah?

Speaker 6 (29:37):
No, we in fact, we did a shower recently which
was about a twenty by twenty shower.

Speaker 12 (29:42):
Wait wait wait.

Speaker 4 (29:42):
Wait wait wait twenty by twenty shower twenty feet yes,
by twenty feet correct?

Speaker 3 (29:51):
Yes, well why would it Mark twenty by twenty? Now?

Speaker 4 (29:55):
I thought Mark had the most giant shower I've seen recently.

Speaker 12 (30:00):
We've seen some ours is pretty big, man, but I've
seen some that we've looked at out in Louisiana, Tom.
I saw one that had a fireplace in it. A
shower with a fireplace.

Speaker 3 (30:16):
You mean by like a glass panel so it could
shine through.

Speaker 12 (30:19):
Yeah, a glass panel. So on one side of it
is where the master bed would sit. On the other
side was a shower that had to be at least
twenty five by ten feet. I mean, mark was three
hundred square foot shower. Beautiful.

Speaker 4 (30:36):
I had to guess crazy, if I had to guess
your shower, is it like a ten by twelve?

Speaker 12 (30:41):
Uh, it's pretty good. Ours is probably like, uh man,
I don't know, man, ten by ten by maybe five?

Speaker 3 (30:51):
Oh, I think it's bigger. I'll bet you it's more
like ten by eight.

Speaker 4 (30:56):
But okay, so listen, So you don't you don't put
in a shower where none was there, right, you don't
literally rough in and do it or can you or
can you sub out enough to do that?

Speaker 5 (31:07):
I mean we're licensed plumbers, so we can do it.

Speaker 4 (31:08):
Okay, Okay, so you're a real contractor. I get it.
You don't just do shower conversions. But that's your forte.

Speaker 6 (31:15):
We love doing the shower spaces because we can create
some incredible.

Speaker 3 (31:19):
And you can do them in two or three days.

Speaker 5 (31:20):
Absolutely.

Speaker 6 (31:21):
The bigger ones like Marx is going to take a
little bit of time, of course, right but absolutely most
of our showers can be done in a handful of days.

Speaker 3 (31:29):
Do you have any financing deals right now? Because financing
is such a barrier for some people.

Speaker 6 (31:34):
I would tell you that probably seventy five to eighty
percent of our customers take advantage of twelve months no payments,
no interest.

Speaker 4 (31:40):
Wait a minute, you're still doing Wait a minute, you're
still doing twelve months no interest.

Speaker 6 (31:46):
Absolutely, most of our customers take advantage of the financing
because it allows the project to take place while we're there,
get the project started, and then they can figure out
how to come up with their own money on their
own time.

Speaker 4 (31:59):
I just I mean, in today's world with interest, where
they are, where it is and all that. Now, I
find that incredible that you're doing no interest for a year.

Speaker 3 (32:09):
I mean, that's incredible.

Speaker 5 (32:10):
Yeah.

Speaker 6 (32:10):
Sometimes we'll run programs where it's even more, you know,
eighteen sometimes twenty four, just depending on the time of season.

Speaker 3 (32:16):
So two or three days to get it in.

Speaker 4 (32:17):
You guys have a year to pay with no interest
and no penalties or anything. You got to get it
paid within the year, though, and that's that's the trick
of course. Oh my god, is that the big giant shower.
He's showing me a picture. If you send that to me,
I'm gonna put it up on YouTube. If you send
that to me, it's a twenty.

Speaker 3 (32:35):
By twenty shower. It's a whole freaking home, theater room
or whatever. Anyway, we have.

Speaker 4 (32:41):
More coming up on The Troubleshooter Show, and we're going
to talk health, and we're going to talk all kinds
of issues near and dear to your heart and your pocketbook.
At three oh three Martino three oh three six two
seven eight four six six.

Speaker 1 (33:04):
Yea ripped up new need advice.

Speaker 8 (33:13):
So you don't help, we'll come running.

Speaker 3 (33:17):
As fast as the can.

Speaker 1 (33:20):
Shooter's gonna help.

Speaker 8 (33:21):
Come.

Speaker 2 (33:22):
Man Dix, is the Troubleshooter Show. No, Tom Martino.

Speaker 3 (33:28):
Hey, I'm Tom Martino. Welcome to the show.

Speaker 4 (33:31):
Three oh three seven one three talk seven one three
A two five five.

Speaker 3 (33:35):
How are you doing? We are so happy that you
can join us.

Speaker 4 (33:39):
And if you call that number three oh three Martino
at works twenty four to seven. So if if we're
not here on the air from ten am to two
pm Mountain time. If we're not on the air, you
can leave a message and we'll get you on the
next show. And we love doing what we do for you.
This hour brought to you by Frank Ran, the real
estate man. Frank does an analysis. A lot of people think, well,

(34:04):
what's that. They think it's like a drive bias. Not
if you're looking to know what your house will sell for,
and in this market, it's very difficult, very difficult to
put a price on it because we have some homes
in neighborhoods that are overpriced, some that are underpriced. Then
we have some neighborhoods in themselves that are overpriced or underpriced.

(34:26):
Then you have the dynamic of what's for sale in
the area. Frank can look at all of these elements
and then put together a really good it's not an app,
I don't want to call it a prayer. A valuation
of what he has seen and what he believes your
house will bring for a sale. And that's invaluable before

(34:50):
you list. What if you got ready to list a
house and you decide to wait a minute, I can't
settle for that. Then you find that out first. So
Frank Ran the real estate man, completely free complementary valuation
of your property three oh three. And it doesn't have
to be your primary residence. It might be a rental
or something three oh three nine two zero sixteen twenty two.

(35:11):
By the way, speaking of rentals, you know, from time
to time I speak about renting and being a landlord, right,
and we talk about of course vestero turnkey. That's a
whole different ball game. That's where you go to another
market where it's promising. But those who have rentals, and
I know Bo's one of them, I believe he has
a number of rentals in the Denver area. I'm getting

(35:32):
more and more texts and emails Bo from people who
are sorry they ever got involved in Denver.

Speaker 3 (35:39):
Now, mind you, people have made money in Denver. You know,
there was a time to buy, and now I believe
is a time to sell.

Speaker 4 (35:49):
But that you know, I'm not the expert on buying
and selling your rental property in Denver, but people are
telling me Bo whenever we have on Brad O'Brien O'Brien
Legal Services and we talk about navigating the tricky waters,
you know, trying to preserve your rights as a landlord
can be very difficult.

Speaker 3 (36:08):
You could end up with a tenant you can't get
rid of. That's true.

Speaker 14 (36:12):
That's why I'm waiting for my lease is just the
peter to run out, and then I'm going to I'm
going to ten thirty one Amendo vest Era because you know,
I just got a notice from City and County of
Denver the other day. I failed to apply for my
real estate license for one property and I was supposed
to turn into paperwork Monday, and if I don't get

(36:33):
it turned in, they're going to find me one thousand dollars.

Speaker 3 (36:36):
Explain to that.

Speaker 4 (36:38):
Explain that as far as the license, you need to
be a rent So if you want to rent out
your place, be a regular landlord.

Speaker 3 (36:46):
You have to have a license.

Speaker 14 (36:47):
Yes, it's some sort of they call it a real
estate license, but it's really not. You want to sign
a license for the landlord that had to be gives
the landlord the ability to rent the property.

Speaker 13 (37:00):
There's a fee.

Speaker 14 (37:01):
I think it's like one hundred dollars a year, and
then Denver sends somebody out to inspect the property, make
sure it has fire extinguisher, smoke detectors and all it
is is just a money grabb in my opinion, and
what it does.

Speaker 13 (37:14):
I'm just going to pass the cost on to the
on too, the tenant. But there's one I miss.

Speaker 14 (37:20):
So they're going to apparently if they're going to find
me or take me to court, and no other county
does it.

Speaker 13 (37:29):
Yeah, right, but little Toon is just Denver.

Speaker 9 (37:31):
Right.

Speaker 4 (37:32):
So here's the other thing, a one bedroom apartment. Right now,
what do you think the the average price is for
one bedroom a.

Speaker 14 (37:42):
One bedroom apartment? I would say it's around fifteen hundred. Nope,
fifteen eight higher. Well then I'm looking at around two
thousand dollars.

Speaker 4 (37:52):
Now you can find them for fifteen hundred, and you
can find them for more. But you're going to average
out about two grand a month for a one bedroom.

Speaker 12 (38:02):
I didn't know that too.

Speaker 13 (38:03):
I'm too inexpensive.

Speaker 3 (38:06):
Oh so what are you charging now? Do you have
apartments or single family homes?

Speaker 14 (38:10):
I've got seven the eight single family homes and then
have a small apartment building in downtown Denver and my
two bedroom houses. I charge about eighteen to twenty two
hundred a month. On the one bedroom apartment building, it's
fifteen to sixteen hundred a month.

Speaker 13 (38:30):
No, no, and they're only full.

Speaker 4 (38:32):
I am told, I am told that some people are
doing tricky things because apparently a lot of these rules
kick in on a one year lease, and some people
are making them three hundred and sixty four days or
three hundred and sixty days and staying under the one
year mark so they don't get harangued into these new requirements.

Speaker 3 (38:55):
Have you heard of that?

Speaker 14 (38:56):
No, Well, if you're a landlord, you're you're responsible for
all of these new rules and regulations and licenses, whether
you have.

Speaker 12 (39:05):
A tenant in them for one week or no.

Speaker 9 (39:07):
No, no, no, no no.

Speaker 12 (39:09):
The tenant's got to be in there a solid year.

Speaker 9 (39:12):
Uh bo.

Speaker 12 (39:12):
We've we've just had our guy on about that in
order not to renew them, yeah to the lease, So
we want to get around once they're there for a
solid year, then you cannot cancel their lease. You have
to renew it unless you're either selling the house or
some other stuff.

Speaker 4 (39:30):
Yeah, or basically basically a one year lease basically put
let's put it this way, a one year lease is
reoccurring automatically unless you have just cause to get rid
of the tenant.

Speaker 5 (39:45):
Yep.

Speaker 3 (39:46):
And that's just the way it is. What's amazing. Here's
the other way you can get rid of people though.

Speaker 12 (39:52):
You can up the rent that's allowed to even though
you know you can't say, okay, it's a million dollars.
You can't go crazy, but you can definitely up the
rent to where they'll probably move out right.

Speaker 4 (40:05):
You can, And again they do look at how much
you up the rent. It cannot be what they call punitive.
Now obviously that's up for grabs. You know, if someone says,
wait a minute, you know you wanted to get rid
of this guy.

Speaker 3 (40:18):
Now you're up in the rent too much.

Speaker 4 (40:21):
Again, I want to say this because I've been here
forty five years. When I first came here renters, I
would be so frustrated on this show. A renter would
call and I'd say, there's nothing I can do for you.
You don't have any rights. I mean there were no rights.
I mean no rights at all except if you paid
your rent you got private use of your premises.

Speaker 3 (40:44):
But there were no rights at all.

Speaker 4 (40:48):
And then all of a sudden things started swinging the
other way, not all of a sudden, shouldn't say that slowly,
And then all of a sudden, prior to COVID, it
wasn't actually COVID, but prior to that, so many laws
came into effect on the state level, and then Denver whatever,
you know, they just amplifies that. Whatever the state is,
Denver's always goes beyond that. So I've had people tell

(41:12):
me they will never own a rental in Colorado again,
never because it's too restrictive.

Speaker 3 (41:17):
When you buy a place and you get.

Speaker 4 (41:20):
Someone in there and basically you can't get rid of them.
I mean you can, but it's not as easy as
you think. So some people are not going to a
year lease at all anymore because they don't want to
have that just cause provision. The just cause provision is
one of the ones that really bug people the most.
You have to have a just or legal or or

(41:43):
legal in their eye reason to get rid of people,
and you know it's difficult.

Speaker 12 (41:49):
All all of this does is increase rent I mean,
no matter how you look at you know, it doesn't help, right, No,
I mean regulations drive up the price of thing. That's
just how it works.

Speaker 4 (42:01):
Yeah, And originally, you know, they want to help renters,
and then it gets to a point where it's hurting
renters because people are like getting tired of it. And
landlords are drying up. So anyway, that's it. So Bo's
getting out of the business. He's saying, forget this crap.
I'm not doing it anymore, and.

Speaker 14 (42:22):
I want to start raising the rent based on property taxes.
I asked Brad O'Brien about that the other day. Is
my property taxes have doubled?

Speaker 12 (42:30):
Yeah, you can do that, he said, you can put
that in your lease basically like cam charge is in
a commercial property and.

Speaker 13 (42:38):
Trash pickup too.

Speaker 12 (42:39):
Denver used to pay for all the trash picked up
in our property.

Speaker 3 (42:42):
You know, that's the number one thing why rentsive skyrocketed.
Just like Bo's talking about the property tax. We got
so screwed on that deal.

Speaker 12 (42:50):
How people voted to get rid of the Gallagher Amendment right,
That shows you how dumb the population of Denver is.

Speaker 3 (42:58):
No, I mean Colorado in general.

Speaker 4 (43:00):
I swear to you, you know, whatever your political persuasion,
I don't care.

Speaker 3 (43:05):
But no one can argue. No one can argue that Denver.

Speaker 4 (43:09):
And Colorado are in good fiscal or financial shape.

Speaker 12 (43:14):
Did you guys see the video again in the last
I don't know. In the last week, another a complex
in Aurora, multiple people going door to door with I mean,
like I don't know if they're fully automatic weapons. I
know with aks ars and doing the shakedown. I mean,
it's absolutely unbelievable what goes on in Denver and Aurora.

Speaker 3 (43:36):
Can somebody answer me a question too? And I really
mean this, And again, you know, at seventy one years old,
I was in the media for years and years in TV,
and you could you could discount me as some grumpy
old man, but I'm not.

Speaker 4 (43:50):
But I will say this, Is it my imagination? Or
does Channel nine downplay that stuff? Do you get the
I get the depression that Channel.

Speaker 12 (44:01):
Nine Kyle Clark, and you know what, God love him.
I watch him almost every night because he drives me insane.
But I do find him irritated almost like he's personally
trying to drive me insane.

Speaker 3 (44:13):
But he is the lefty, left leftist. It's insane. Now,
I don't think it's weird. I don't think they misreport
or I don't think they I do.

Speaker 12 (44:25):
He was just talking about those apartments. Every time he
talks about the original one, he downplays people with assault
rifles from other countries shaking down people in Aurora. He
downplays it like, oh it was a big national thing
and that's why Trump game here. Well, my god, everybody
saw the video.

Speaker 3 (44:45):
Yeah. I just think that nine in general, Channel nine
downplays negative news if it reflects badly on the progressive agenda.
I really believe that they have some kind of I
don't even know if it's a conscious effort, but there
it's almost like they downplay anything that would be negative

(45:09):
against a liberal agenda, and they they they over exaggerate
s newze stories that make conservatives look bad. I mean,
and I wonder is this my imagination because it.

Speaker 12 (45:23):
Is not your imagination. Well, thank local reporter Tom for
a local news station. They're incredibly leaning one direction.

Speaker 4 (45:32):
Okay, we have more coming up on the Troubleshooter Show.
Three O three seven one three eight two, five to five.
Remember the thirty nine dollars deep clean check and tune
of your AC fix it twenty four to seven. If
you haven't had it done, thirty nine bucks, the heat
is here.

Speaker 3 (45:46):
Get it done. Fix myhome dot com book now.

Speaker 4 (45:54):
Your Troubleshooter three oh three, seven to one three talk
pretty soon. I'm going to be putting online on our
stream this twenty by twenty shower from renew home innovations.

Speaker 3 (46:05):
It's twenty by twenty. That's a garage.

Speaker 4 (46:09):
Think about that. That's a garage. Goodness, great, Hey, I'll
bet you it's almost the size of the Rock and
Roll beer garden.

Speaker 3 (46:19):
Is that what you call? Do you call it a
beer garden? Steve? What do you call that place where
people go and hang out and drink beer on the weekend?

Speaker 9 (46:28):
They call that a beer garden? Last time unheard? But
the people love it, Tom, It's real unique. It's you know,
I got a big heart, you know, a nice old
Harley sitting there in the bury and on display, and
it's just it's just, you know, I got twelve touring
guitars hanging up.

Speaker 15 (46:46):
It's really neat.

Speaker 9 (46:48):
Because it's a residential ranch area. It just it's like
a place you just wouldn't think it would be, and
people love it. They love our beer as well.

Speaker 4 (46:57):
Hey, Steve, what was it before you can averted it
to a beer garden? Is this your bag or one?

Speaker 9 (47:05):
It just well, I've had my brewery there since I've
been brewed since nineteen eighty five. But this location here,
I've had, you know, since twenty sixteen, and we just
distributed with cans and.

Speaker 8 (47:20):
Went to festivals and things like that.

Speaker 9 (47:23):
Now that we're approved for on site sales, this is
pretty much there's only two places you can get our beer.
It's at our beer garden or a Colorado National Speedway.
And you don't want to miss the race coming up.
They have an early Fourth of July race on the
twenty eighth, and I'll have fireworks and everything. You really
want to go out there. And by the way, if

(47:45):
you sign up for our festival, our Brewfest on August second,
you're going to give a free VIP NASS car ticket
and your callers, let me see if anybody signs up.
I'm also going to give them our new bourbon beer free.

Speaker 12 (48:07):
On arrival.

Speaker 9 (48:08):
When they show up at the festival, they'll get a
free T shirt. And these are not cheap t shirts.
These are like twenty dollars, very high quality T shirts,
not so seek dollar stage shirt.

Speaker 4 (48:19):
Now, now I got to remind you we're on radio
and we got a bunch of airheads listening and YouTube
morons and people that are driving and doing other things.

Speaker 3 (48:26):
You're giving out a.

Speaker 4 (48:27):
Bunch of days here, So let's first just give out
the events first and foremost. Every weekend you have a
beer garden and opens up for people to come and
sample your bruise and that where is that garden located?

Speaker 3 (48:40):
Where? Where? How do people find out that? And do
they have to make a reservation or can they just
show up?

Speaker 9 (48:48):
They can just show up. Making a reservation is nice
because it's only at twenty five capacity, but it is
near Firestone. It's a long mount address, but it's near
across the street and Firestones. Any limits. Go to the
website rock and roll dot Beer and want me to
contact us page it'll have a Google map, and we

(49:09):
hope on Saturdays two pm to nine pm. And our
special event is going to be two pm to ten pm,
and that's August second. It's going to sell out. We're
given a famous Day seven piece brisket meal. I'm given
about eighty dollars worth of stuff for forty five dollars.

(49:32):
It doesn't it does not include beer. But your caller
is today. If they you know, if they go ahead
and register today, I'll go ahead and give them a
pre beer.

Speaker 4 (49:41):
Okay, now beer, they can find out a pre be
they can find now I get it. They can find
out about all of these things at rocknroll Dot Beer
can they also find out about the Colorado National Speedway stuff.

Speaker 3 (49:53):
Do you have any of that listed there?

Speaker 9 (49:57):
It will be uh, go to Coloradospeedway dot com is
the best place to get all their readings. Okay, good
material on a foreign dates.

Speaker 4 (50:08):
Now, you said there were only two places to get
your beer. Let me get this straight. So I can't
go to a liquor store somewhere and buy your brew.

Speaker 9 (50:17):
There's some you know that still have it, but we're
not going to distribute anymore because it's a loser a
wholesale for a small brewery. After expenses, you just don't
make anything.

Speaker 3 (50:29):
Okay.

Speaker 9 (50:29):
We make a little bit when we do retail sales,
but not enough to pay your mortgage.

Speaker 3 (50:34):
You know. It's just so basically, basically, it's a hobby. Basically,
it's a hobby and a love of yours a passion.
That's what it is.

Speaker 8 (50:43):
It is, yes, sir, Okay, I got this text.

Speaker 9 (50:47):
Very good at it.

Speaker 4 (50:48):
Every single time you're on, I get this text and
I want to answer it. Okay, but I'm going to
give you time, so hold on. And the text is this,
Tom I've listened to Steve on your sh show, and
I am very interested in not sales. Okay, I just
want to know how do I get started as a hobby,

(51:09):
what do I need, what does it cost?

Speaker 3 (51:11):
And is it possible to still do it? Meaning laws
and all that. So hold on, Steve, we'll come back
to that and more. I'm Tom Martino.

Speaker 4 (51:19):
We also have renew home Innovations dot Com in the house,
so stick around for more discussions on fun stuff and
any of your problems you might have.

Speaker 3 (51:29):
Three to zero three Martino.

Speaker 4 (51:34):
Hey, if you are on YouTube and looking at our stream,
our feed, you're gonna see the most incredible shower I've
ever seen. Twenty by twenty is the size of a
large garage and it's a smart shower with connectivity. And
I imagine, Nick, I got to ask you this real
quick and then I'm going back to Steve. Steve, don't

(51:56):
go away, Nick. Does this have a steam.

Speaker 3 (51:59):
Component in it?

Speaker 15 (52:00):
Oh?

Speaker 4 (52:01):
Absolutely so what would it take though for a twenty
by twenty that's like a commercial steam unit?

Speaker 5 (52:06):
Yeah?

Speaker 6 (52:06):
No, that's that was literally an I believe in the
twenty kilowatt unit, so just massive, and it had multiple heads.

Speaker 5 (52:15):
That every every every possible feature.

Speaker 3 (52:19):
How many people I mean did this guy, I'm his
wife just he and his wife. I mean, obviously that's
what I'm saying. It's not usually something you invite friends
in for Hey, you will come take a shower with us,
But I mean, I guess different strokes, right, So truly
this is incredible.

Speaker 5 (52:39):
Yes, I mean where did those.

Speaker 12 (52:41):
Two doors lead? Are those closets.

Speaker 5 (52:44):
Personal bidets for his and her gallon?

Speaker 3 (52:46):
It is not? Really it really is.

Speaker 12 (52:49):
Oh my god, yeah, I feel like a popper now.

Speaker 4 (52:53):
So anyway, for those who don't have YouTuber and looking
at the feed, boy, it looks like one big giant
glass in room, and then.

Speaker 3 (53:03):
It's is what what's what wall system do they have?

Speaker 6 (53:06):
They actually use the porcelain taj Mahall product.

Speaker 5 (53:09):
Wow, we actually even put it on the floor.

Speaker 6 (53:11):
So the entire base of the of the floor of
that shower is the taj Mahall porcelain base.

Speaker 12 (53:16):
Isn't that slippery as hell?

Speaker 6 (53:18):
No, because the the hone material actually has a natural
grip to it automatically mark So it's how do you
get curved glass like that? Or is that a crylic
We had to order that specially in from Florida. Anyway,
nobody in the state makes it incredible.

Speaker 3 (53:35):
I'm going to go back to our picture here. But man,
that is one heck of a sixty.

Speaker 12 (53:42):
Do you mind if I ask what the cost of that?

Speaker 3 (53:44):
Oh? Yeah, yeah yeah, what would what would the cost
for that be?

Speaker 5 (53:47):
Ninety five?

Speaker 12 (53:49):
That's actually way better than I thought.

Speaker 3 (53:51):
Yeah, I mean think about that. What you get there? Yeah, anyway,
I want to go back to Steve. Steve Moss. He's
the owner of Rock and Roll Brewery rock and Roll
dot Beer. Whether you go rock end roll or rock
in the letter en roll doesn't matter. Rock and roll
dot beer dot beer. Very interesting extension there.

Speaker 4 (54:10):
But anyway, Steve, if I just want to get started,
you know, I'm from scratch. Is it difficult to get
started just to have fun? It's just to brew beer
for fun?

Speaker 5 (54:24):
Well, brew beer for fun?

Speaker 9 (54:26):
Is this a homebrew kit? If you're going to get
them to the commercial part of it, I mean you're
gonna have to. You know, there's a lot of things
you have, state county, you know, all these difference we're talking.

Speaker 3 (54:37):
About just a hobby.

Speaker 4 (54:39):
As a hobby, do I need to do anything special
with authorities of I'm just gonna go in my garage
or my man cave and brew beer.

Speaker 9 (54:48):
Nobody has to have a license to do that. As
long as you don't sell it.

Speaker 3 (54:52):
Okay, you sell it, then you're.

Speaker 9 (54:54):
In a you know, the racketeering.

Speaker 3 (54:57):
Are there any stores that specialize in home brewers.

Speaker 9 (55:03):
Yeah, there's a lot of them. Just go online and look,
I don't I don't really deal with home brews shops
anymore because they buy a wholesale and larger qualities. But
if you google, you know, done or whatever, and you
know home brew shops, there's a few of them.

Speaker 12 (55:20):
There's one in Castle Rocks. They'll help you to running Aurora.

Speaker 9 (55:24):
They'll help somebody to get started. The other thing, you
can do many of them.

Speaker 3 (55:28):
Tom.

Speaker 12 (55:28):
You can buy something like the Grain Father. That's what
I got. It's like six seven hundred bucks and it
runs off an app and you just go out, buy
the ingredients, pick what recipe you want, and it walks
you through the entire brew cycle till the end. Really,
just so you've done it before, Mark, yeah, I sure have.

Speaker 3 (55:49):
How is it well?

Speaker 12 (55:50):
The beer tastes great. My problem is the pricing of
a home brew because you're not brewing, you're only brewing
like five gallons. I mean, it costs more than going
out and buy an in buying bottled beer. That's the problem.
It's just isn't cost effective at all.

Speaker 9 (56:07):
Speaking of beer, can I talk about my event?

Speaker 3 (56:11):
Yeah, go ahead, Just.

Speaker 9 (56:14):
To remind everybody it's our We get one special event
a year. There's a limited capacity in the limited time
we can sell because it is a residential area. But
it is August second, Saturday, August second, from two to
ten pm. And you you know, for forty five dollars,
you get an event t shirt, a very nice event

(56:35):
t shirt, a choice between two different designs. Look at
Rock and rollot Beer and you'll see them famous day
seven piece brisket meal. This is not a cheap meal.
I'm given about eighty dollars worth of stuff for forty
five bucks. The beer is not included. But if your
caller is booked today and they mentioned they heard this,
you know I'll give them their first free beer. And

(56:58):
there's also gonna be music. We're to give away a guitar,
probably a stratocaster with the contest.

Speaker 3 (57:04):
Wow, that's a.

Speaker 9 (57:05):
Bunch other you know, just everybody's going to get a
rapple ticket. I'm gonna be giving stuff away all I'm
not gonna make money on this Tom, I'm just gonna
have a ball.

Speaker 3 (57:14):
I mean, I wouldn't care if you did.

Speaker 9 (57:15):
Man.

Speaker 3 (57:15):
I think it's great. You have a great time doing it.

Speaker 4 (57:18):
It's a passion, it's a lot of fun, and I certainly,
I certainly wish you the best. So that's rock and
roll dot Beer for more information August second, and then
of course every weekend rock and roll dot Beer.

Speaker 3 (57:31):
Thanks for beer.

Speaker 8 (57:33):
Tom.

Speaker 12 (57:33):
If you're in town, maybe we actually drop in there.

Speaker 4 (57:38):
Yeah, that would be cool. We could, August second, That
would be fun. I'd have to go before all the
people start. Well, I don't know about that. If he
has an area off.

Speaker 12 (57:48):
To the side, there is behind the brewery. We drove
out there about a month ago. There's a place we
could definitely land, no issue.

Speaker 3 (57:56):
Cool, That would be a lot of fun. Steve, thanks
for being here again.

Speaker 4 (58:00):
As I said three oh three seven one three talk
seven one three two five five. Someone wants to know
about natural stone for the shower. Does it require a
lot of maintenance? Natural stone like like a granite or
a natural stone of any kind of a marble?

Speaker 3 (58:19):
What is not recommended for showers?

Speaker 5 (58:22):
Well, I definitely.

Speaker 6 (58:22):
Wouldn't do any anything that's a granite, or anything that's
uh porous, porous. Yeah, I wouldn't do anything that has
it because it's it's going to require constant maintenance.

Speaker 3 (58:32):
Even granite does. Oh absolutely.

Speaker 5 (58:34):
Yeah.

Speaker 6 (58:35):
When back in two thousand and five when I got
into bathrooms, that was an option and it quickly went
away because the product would allow moisture to come through
pretty easily. Okay, it was very very problematic. That's what
that's the attraction to the porcelain. This is done once,
once you're once you're done with it.

Speaker 5 (58:54):
You don't have to mess with it.

Speaker 6 (58:56):
It's simple, it's anti macrobield.

Speaker 5 (58:59):
There's just so many benefits to using a product like.

Speaker 3 (59:01):
That, so things don't latch onto it and grow. No.

Speaker 6 (59:04):
No, I don't even need to put any type of
antimicrobial into the product because it naturally funds it off.

Speaker 3 (59:12):
And so let me get this straight. There are no
drout lines or anything.

Speaker 5 (59:16):
Like that, just in the corners of where the seams are.

Speaker 3 (59:19):
Okay, Uh, Lisa, welcome to the show. What's going on
with you, Lisa?

Speaker 16 (59:24):
Tom I'm always talking with Sue and I was going
to ask you this, if you could tell me what
that doctor that you went to for cancers could you tell.

Speaker 8 (59:38):
Me about that.

Speaker 4 (59:39):
Yeah, I can, and I can do it very quickly,
but I have to take this break, So hold on.
I'm Tom Martino. Three oh three seven to one, three
eight two five five Tom Martino. I want to go
right to Lisa. Welcome to the show.

Speaker 3 (59:55):
We are solving problems, answering questions, taking complaints. What's going on, Lisa?

Speaker 4 (59:59):
You want to know about You asked about the doctor
that treated me for cancer, and obviously there's not one doctor.
There's a team of doctors depending on what phase or
what you're going through. May I ask the reason? And
I'm not trying to be tricky here, but I'm wondering
what is the reason you're asking?

Speaker 3 (01:00:15):
Do you want to make a referral to somebody?

Speaker 16 (01:00:18):
No, I want to go myself.

Speaker 3 (01:00:21):
Well, do you have cancer?

Speaker 8 (01:00:23):
Yes?

Speaker 3 (01:00:24):
I do?

Speaker 16 (01:00:24):
They found it in the middle of my chest.

Speaker 3 (01:00:28):
Really what kind of cancer? I don't know. Came out
a big old black bob.

Speaker 16 (01:00:33):
I can even remember think of the name of it.

Speaker 3 (01:00:37):
Okay, Lisa, so your friend that you.

Speaker 16 (01:00:39):
Sent me, I know that doctors will know right away.

Speaker 3 (01:00:45):
There's something.

Speaker 4 (01:00:45):
Because of the text and emails I get there's something
I really want to make clear here. Okay, and I really,
I really want to make this clear, and then I
will give you what I consider a recommendation. But the
doctor you choose for cancer don't have a lot to do.
I don't know how to put this. They don't have

(01:01:06):
a lot to.

Speaker 3 (01:01:07):
Do with necessarily the overall outcome.

Speaker 4 (01:01:11):
Those outcomes are usually determined by the type of diagnosis
and the time of diagnoses, right, okay, So in other words,
in other words, let's just say there are some there
are some surgeons that are more skilled than others, and
there are some oncologists that have different manner manner you know,

(01:01:33):
bedside manner or chair side manner.

Speaker 3 (01:01:37):
But the point is this is that that cancer in.

Speaker 4 (01:01:40):
And of itself has what's called protocols, and for example,
on oncologists, you're really very an oncologist for those listening
is kind of like your primary care doctor during cancer. Okay,
they take care of you going through all this. They're
your central point of contact. But the.

Speaker 3 (01:02:02):
How shall I put this?

Speaker 4 (01:02:03):
The oncologists doesn't do anything special, they really don't.

Speaker 3 (01:02:07):
They simply explain to you what's going on with you
and what.

Speaker 4 (01:02:13):
Your outcomes should be expected, and what treatments they recommend.
But you're very seldom going to find way different recommendations
from different oncologists. They all follow general protocols when it
comes to cancer. Now, when it comes to surgery, making
a recommendation for a surgeon means nothing because surgeons have

(01:02:38):
their specialties when it comes to cancer. Yes, there are
some general surgeons, but in essence, for example, you have
surgeons that specialize in GI cancer, okay, and that's the
pancreas and the liver, gallbladder, stuff like that. Then you
have surgeons that specialize in the lungs, you have surgeons

(01:03:02):
that specialize in the brain. So giving you a recommendation
is not going to do any good. What people need
to look for are groups, medical groups that have all
of these experts within them. So, in other words, you
go to a medical group like ABC group, and that

(01:03:22):
group has within its walls the cancer specialists that you
might need to see, But for you to get a
second opinion, you need to go outside.

Speaker 3 (01:03:34):
Of those walls. I'm going to give you a very
specific specific example with me. I went to UCE Health.

Speaker 4 (01:03:41):
You see Health as a giant organization and they have
U see Health cancer Care. It is a well known,
well respected cancer care clinic. Within the cancer care clinic,
there are several divisions to deal with different cancers. So
if I give you the name of my doctor, it
would mean nothing because you need to find, first of all,

(01:04:03):
someone in the area of cancer you have. So what
you want to do is go to a group like
let's say Memorial Sloan Kettering or MD Anderson or the
Mayo Clinic or you SEE Health.

Speaker 3 (01:04:18):
Or that kind of thing.

Speaker 4 (01:04:22):
And what you do is you make a general appointment
with their cancer team and then they assign you to
whatever experts are best in that field. But for you
to get a second opinion, as I said, if you
went to UCEE Health, you would not want to go
to another uce Health doctor for your second opinion.

Speaker 3 (01:04:44):
You would want to go outside of you see Health.

Speaker 4 (01:04:46):
Not because you can't trust them, but because they all
in the same group have the same protocols. They do
certain things a certain way, and while one surgeon might
be a little more skilled than another, they all all
follow the U SEE Health protocols.

Speaker 3 (01:05:03):
Just like if you go to M. D Anderson, They're
all going to follow the M. D Anderson protocols.

Speaker 4 (01:05:09):
So Lisa, without knowing what kind of cancer you have,
Obviously you can't pick the specialty group. You're just gonna
have to call. What I would do is I would
call you See Health cancer Care. That's where I would start, and.

Speaker 13 (01:05:24):
Then get a second opinion from Rocky Mountain Cancer Centers.

Speaker 3 (01:05:28):
That's a good idea too, Doc. What doc is Rocky
Mountain Cancer Center a medical group?

Speaker 13 (01:05:34):
Yes?

Speaker 3 (01:05:35):
Okay? And are they well respected around the country.

Speaker 13 (01:05:39):
I don't know about around the country, but they are
in Denver, Okay.

Speaker 4 (01:05:43):
And again I happened to I went for my second
and third and fourth opinions.

Speaker 3 (01:05:49):
I started at Rose.

Speaker 4 (01:05:52):
And obviously that they it just wasn't a good fit
for me. I went to Uce Health where I parked,
and then I opinions from the Mayo Clinic, M D.

Speaker 3 (01:06:02):
Anderson and Memorial Sloan Kettering.

Speaker 13 (01:06:06):
Were we all to do that? It's a great idea, yeah.

Speaker 4 (01:06:10):
So try to get as many opinions as you can.
I'm Tom Martino. We have more coming up on the
Troubleshooter Show. We have renew Home Innovations dot Com in
the house and your calls right after this.

Speaker 1 (01:06:29):
Ripped you needed by so you don't have.

Speaker 8 (01:06:37):
Come run in.

Speaker 1 (01:06:38):
Just as fast as we can shooter's gonna help come
Man Dix is the Troubleshooter Show.

Speaker 3 (01:06:47):
No, Tom Martino, I'm.

Speaker 4 (01:06:49):
Tom March, and I welcome you to the This is
the only shoots kind anywhere. And you know I've been
saying that for forty five years, actually fifty years if
you count outside of Denver. So happy to be here
helping you solve problems, answer questions, take complaints. This hour
brought to you by waterpros dot Net. Water right now
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(01:07:11):
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(01:07:32):
eighty six two five five five four. Remember when it
comes to water, think waterpros dot net. Now let's talk
to Kevin, who has a question on some documents.

Speaker 3 (01:07:44):
Hey Kevin, what's going on in your life? Kevin? Welcome,
what's happening? Well?

Speaker 8 (01:07:49):
I got it here to a few years ago through
will of others will, And now I find on unclaimed
funds in Arizona that wow, there may be money in
other's name. But the lawyer who drew up the will,

(01:08:15):
Joseph Guderman, is no longer in practice. But he has
an address and the phone, but the phone is a
mailbox full, doesn't appen.

Speaker 4 (01:08:27):
How did you find, Kevin? How did you find out
there were unclaimed funds?

Speaker 8 (01:08:32):
I went to Arizona unclaimed fund site?

Speaker 3 (01:08:35):
Why did you do that? Did your brother live there? Oh?

Speaker 8 (01:08:40):
You mean Arizona? Yeah, yeah, I used to live there,
So I found out about that a few years ago.
So I searched several states. But the thing is, I
have other's guest certificate, but not others.

Speaker 3 (01:08:59):
And wait a minute, wait a minute, this was left
to you by your brother. Is that correct? No?

Speaker 9 (01:09:08):
Mother?

Speaker 4 (01:09:09):
Oh, mother, I'm sorry, mother, mother, mother. Why do you
need your father's birth certificate? Then that's not birth you
mean death certificate. Why do you need your dad's death certificate?

Speaker 8 (01:09:20):
Well, for unclaimed funds, because it's been about it's been
more than ten years. But the thing is, I need
his will, if there is one from this lawyer, because
the only will I have is from for the Leather,
and his name is in it. But she died after
I did it, and I'm named in it. And but

(01:09:46):
I need a death certificate for unclaimed funds in Arizona
for your father, and I need a will as proof.
And so how do you find out if a lawyer
is not working anymore?

Speaker 5 (01:10:03):
The doctor?

Speaker 3 (01:10:03):
Okay? There is a depot. Each state has a depository
where attorneys deposit records. And I'm not sure what it's called,
but when they go out of business, they have to
make a good faith effort to either forward or to
pick or to find all of their clients and get

(01:10:25):
them taken care of and get records back.

Speaker 4 (01:10:28):
Or to transfer those records. I will, I'll let me
look in my records here and I'll find out where
that is. But really what it is, it's a depository
must much like unclaimed funds where there are unclaimed records.
And where was this attorney licensed Arizona? Yeah, okay, I

(01:10:55):
think uh.

Speaker 9 (01:10:56):
I have a go ahead, dress.

Speaker 8 (01:10:59):
I have a potential address or last known address where
he worked in flag Staff, but he drew up the
will when he lived in Scottsdale.

Speaker 3 (01:11:08):
How old. Do you think the guy is right now?

Speaker 8 (01:11:10):
Well, I don't know, but the will is from two
thousand and three and I last talked to him about
three or four years ago. But since then he's stopped
working apparently, And I get it.

Speaker 3 (01:11:22):
Have you ever thought about a private eye?

Speaker 8 (01:11:26):
Yeah, that costs a lot of money.

Speaker 4 (01:11:28):
How much money is in this in the estate left?
Do you think from this unclaimed funds?

Speaker 8 (01:11:35):
They don't say. They just have a name.

Speaker 9 (01:11:39):
And you know there's.

Speaker 8 (01:11:41):
Multiple people with similar with the same names in the US,
so there's no way to tell without sending them the
required documents. And do you know how to get a
death certificate? If it's been longer? In Arizona, they don't
give him out after a year wow, And they require
a certificate for the person asking for the death certificate.

(01:12:02):
Do you know have a way to get around that
to get a desertificate?

Speaker 3 (01:12:06):
You know what we can find? We can ask one
of our attorneys.

Speaker 4 (01:12:09):
I would ask Dan McKenzie, So why don't you hold
on and we'll ask him that question and more on this. So, Kachina,
can you get Dan McKenzie on to address this?

Speaker 3 (01:12:23):
I can and see see if he can help us.

Speaker 4 (01:12:26):
He might be able to give us some general information, Kevin,
to get you on the road. So, Kevin, is it
possible I'm going to ask this again, Arizona? Did your
mom and dad live in Arizona as well?

Speaker 14 (01:12:40):
Is that?

Speaker 11 (01:12:40):
Why?

Speaker 8 (01:12:42):
Yeah?

Speaker 4 (01:12:43):
Okay, do you Is there any possibility that there are
other states where there's unclaimed property as well?

Speaker 3 (01:12:50):
Or you don't know?

Speaker 8 (01:12:51):
Well, that's why I searched several states.

Speaker 3 (01:12:53):
But okay, possibly, Okay, I'll tell you what hold on
and we'll get just some legal advice.

Speaker 4 (01:13:01):
Three oh three seven, one, three eight, two five five. Andrew, Hi,
welcome to the Tom Martinez. Shit, what's going on?

Speaker 3 (01:13:09):
Andrew?

Speaker 8 (01:13:10):
Hey? Tom?

Speaker 3 (01:13:10):
How are you? Good man? What's happening?

Speaker 9 (01:13:13):
Hey?

Speaker 10 (01:13:13):
I need your help with a contractor problem having with
a contractor what is the problem. So there's dispute about
the final invoice they are saying, Yeah, they're saying that
there are items that are change orders or are not
covered in the original contract. For example, there's one that's

(01:13:36):
forty two hundred dollars for stone on the bottom of
the building. And I'm looking at the construction documents right now,
which is what they did from, and it clearly shows
that there's stone on the bottom side of the building
as well as there's some support columns, and they're claiming
that the change order for forty two hundred dollars.

Speaker 3 (01:14:00):
On the original contract. On the original contract.

Speaker 4 (01:14:04):
Do they have a line by line item for each thing,
for example, exterior stone, trim and columns. Do they have
that line by line with a price or is it
just mentioned?

Speaker 10 (01:14:16):
It looks like it's just mentioned.

Speaker 3 (01:14:20):
Are there any line by line items in that contract?

Speaker 8 (01:14:24):
There are some, there's some.

Speaker 10 (01:14:30):
But it's not like a very detailed to say, like
you know, stone would be three dollars a square dot
whatever or not for that level of detail, just very general.

Speaker 3 (01:14:42):
Okay.

Speaker 4 (01:14:42):
In the contract itself, does it talk about how to
handle change orders?

Speaker 9 (01:14:50):
It does not.

Speaker 10 (01:14:53):
And they were several change orders that I approved. This
was not a want to change order.

Speaker 3 (01:14:59):
Okay.

Speaker 10 (01:14:59):
Well from the original drawing, I.

Speaker 3 (01:15:02):
Get no, I get you, is there on the change
orders you approved? What does that look like?

Speaker 10 (01:15:10):
Like?

Speaker 8 (01:15:11):
Like?

Speaker 3 (01:15:11):
Is there is there an actual change order with your
signature and their signature?

Speaker 4 (01:15:17):
I mean when you say, well, what form do your
change orders take? The ones that you're not disputing?

Speaker 17 (01:15:24):
What form?

Speaker 3 (01:15:25):
Are those change orders?

Speaker 10 (01:15:28):
Mostly verbal?

Speaker 3 (01:15:29):
So for example, I, well, then okay, well verbal is
not verbal doesn't count. So the ones that you agree to,
how are they noted?

Speaker 5 (01:15:40):
How?

Speaker 4 (01:15:41):
How why are you not disputing them? Did you make
a note somewhere of all the change orders?

Speaker 10 (01:15:49):
I did, so I kept track of it, and that's
why I know that those cacturate.

Speaker 3 (01:15:54):
So how many change orders did you agree.

Speaker 10 (01:15:59):
One, two, three, four, six or seven?

Speaker 4 (01:16:06):
There are six or seven you agreed to, and the
ones you're disputing?

Speaker 3 (01:16:10):
How many are you disputing?

Speaker 8 (01:16:12):
So two?

Speaker 10 (01:16:13):
One is a around the stone and then the other
is not a change order, but it's they're saying that
the to get the electrical pedestal to the ADU was
at my expense. Yet everything in their contract that was
excluded is actually listed as an exclusion, for example, the.

Speaker 9 (01:16:34):
Septic, the garage door.

Speaker 10 (01:16:37):
But there's no there's nothing in the contract that excludes
the pedestal for the electric for the ADU.

Speaker 9 (01:16:44):
And so that's another thirty.

Speaker 4 (01:16:45):
But why tell me why that would not be your expense?
I mean, logically it's yours. Why would it not be.

Speaker 10 (01:16:56):
I assume it was theirs because it wasn't excluded in
the contract.

Speaker 3 (01:17:00):
Yeah, but okay, that's a weird way of putting it.

Speaker 4 (01:17:04):
It actually just the opposite, is it's yours unless it's
mentioned in the contract. I mean it kind of like
it sounds a little backwards. All and everything on that
project is your responsibility unless the contractor takes responsibility in writing.

Speaker 3 (01:17:22):
You're looking at it just the opposit and you're.

Speaker 4 (01:17:24):
Saying, because the contractor, you know, did not assign it
to me, he's automatically responsible for it. Well, it's not
his house, it's not his project, it's not his power.
I mean that that's just a bad way of looking
at it. And I believe a court, I believe a
court of equity would tell you you're crazy. It's your project.
I mean, why would he be responsible for anything? But

(01:17:46):
I want to get down to the nitty gritty. How
much money are we talking about on the change orders?
You disagree with I mean, okay, now I agree with you.
If it's mentioned in the main contract forty two ndred dollars,
then why is he charging you, I mean, not forty
two hundred but stone trim? Why is he charging you

(01:18:08):
forty two hundred for stone trim?

Speaker 3 (01:18:10):
Well? I want to know what he said, but I
got to take a break.

Speaker 4 (01:18:13):
I'm I'm Tom Martino, Hold on real quick, though, Dan mackenzie,
I hope you can hold, and I'll take you after
the break as well. We have more coming right up.
Tom Martino here three zero three seven one three eight
two five five. Okay, So Dan mackenzie, I want to
go to right away and ask, uh, Dan, I have

(01:18:35):
Kevin here. But this is more of a bigger issue
when you know there are some unclaimed funds in a state,
and uh, you don't have a death certificate, and the
state says, in Arizona, we don't give them out after
a year?

Speaker 3 (01:18:50):
Is that right, Kevin? Is that what they said? We
we don't do it more than a year after death.
We do not issue death certificates.

Speaker 8 (01:18:58):
That's what they claim. But I talked to someone who
says that's not true. But there's still been twenty and
twelve is when he died, so it would be too
late anyway, probably.

Speaker 4 (01:19:10):
So Kevin, I mean, Dan mackenzie, McKenzie law, If I
want to get a death certificate for someone who died
you know that many years ago, what would I do?
There's got to be some kind of mechanism, right.

Speaker 8 (01:19:26):
They require a birth certificate by the person asking for it.

Speaker 3 (01:19:31):
So do you have a Burtha? You don't have anything, right, No,
So what would happen? Dan? What do I do if
I just need to get it?

Speaker 17 (01:19:43):
I mean, who is the person related to you and
his dad?

Speaker 3 (01:19:49):
His dad?

Speaker 10 (01:19:50):
I'll to get it. I guess it's hard for me
to say. For Arizona, I just.

Speaker 17 (01:19:54):
Cannot imagine why they wouldn't take money to issue another
burst or a death certificate. And it's no consistent with
anything I've ever experienced, because you might need those we've got.
Probably it's going on from people that died twenty years ago.
It's sometimes property is found much later that people didn't realize.
So it's it comes up actually where you do need

(01:20:14):
a despertificate much much later than after they died.

Speaker 8 (01:20:18):
I just named I'm named in mother's will, but I
have her death certificate and I got the money from
her through Chase Bank four years ago. But I don't
have his will.

Speaker 9 (01:20:33):
I don't know if he.

Speaker 8 (01:20:34):
Had one, but her will named me and him in
the working of this two and a half page will.

Speaker 3 (01:20:41):
What year did he die?

Speaker 8 (01:20:44):
Twenty twelve?

Speaker 3 (01:20:46):
And they told you flat out they are not going
to do it.

Speaker 17 (01:20:52):
You mean the state, yes, a vital records Department of Arizona.

Speaker 8 (01:20:57):
Yeah, yeah, they require a certificate by the person asking
for the death certificate.

Speaker 3 (01:21:05):
Okay, hold on, so it's not the one year that's
holding you up.

Speaker 4 (01:21:08):
It's the birth certificate, right, Okay, So then that's a
whole bunch different. So the reason you can't get a
death certificate is because you don't have a birth certificate.
That's the bottom line. It has nothing to do with
the one year deadline. So this one year what is what?
Why'd you even bring that up? That's not even an issue.

Speaker 8 (01:21:29):
Well, because if it was a year or less since
they die, then you can get one, oh oh.

Speaker 3 (01:21:37):
With you can get one without a birth certificate.

Speaker 8 (01:21:41):
And also also, if I can find out what documents
this lawyer Gooderman has in Arizona, it might also include
his will with my name in it. But I can't
find the will or if.

Speaker 9 (01:21:58):
There is one.

Speaker 4 (01:21:59):
What would you do in a case like this, Dan,
if this guy came to you and says, look, I
need help. My dad lived in Arizona, died in Arizona.
I need to know if he had a will somewhere lodged,
and I need to know. I need to get a
death certificate. But I don't have his birth certificate?

Speaker 3 (01:22:14):
What would you do? I mean, you you all love
this answer.

Speaker 17 (01:22:18):
It kind of goes back to the conversation you and
I keep having about like how do people know that
these wills exist? I mean among the lawyer community that
practices is kind of law. We frequently trade messages in
our you know, our online message boards or email community
is saying did anybody do a will for this person?

Speaker 15 (01:22:33):
Like it can be that that sort of.

Speaker 17 (01:22:37):
Investigative work where you're asking other attorneys and hoping somebody
has you know, enough memory that they did something for somebody.

Speaker 9 (01:22:43):
So.

Speaker 8 (01:22:45):
Will because he drew up my mother's will and he
died first, and I don't know, right, good lawyer in Scottsdale.

Speaker 4 (01:22:58):
Is there a place wait, wait, wait, I want to
ask about a depository?

Speaker 3 (01:23:03):
Dan.

Speaker 4 (01:23:03):
I was told there's a depository where attorneys, where records
go if an attorney goes out of business and they
can't find the right people.

Speaker 3 (01:23:12):
Is that right? Or am I a dreaming that.

Speaker 17 (01:23:15):
Is something like in Colorado that is still being developed actually,
but that would be good. I mean if you check
the Secretary of State's office in Arizona and see if
they have something, because yeah, there could be some sort
of record of you know, he had original copies of
Will's in his files. I think that really would be
something that no one should throw out.

Speaker 3 (01:23:38):
By the way, here's the deal.

Speaker 4 (01:23:39):
I was told here from the Arizona Department of Vital
Records that if you have a birth certificate and can
show that you were related to the person, they will
issue a death certificate.

Speaker 3 (01:23:53):
Excuse me, a birth certificate for the person.

Speaker 8 (01:23:56):
And I don't need his I don't have I need
a birerificate to get his death certificate and I don't
have one.

Speaker 4 (01:24:05):
Yeah, that's what it says, that you need a birth certificate.
But have you tried going to vital records in Arizona.

Speaker 8 (01:24:14):
Yeah, yeah, they're the ones that told me I need
my birth certificate to get right.

Speaker 3 (01:24:21):
Yes, no, I agree with you.

Speaker 4 (01:24:23):
That's what the requirement is. But where is your birth certificate?
Why haven't you tried to get one?

Speaker 18 (01:24:29):
I don't know how, I don't know where, I don't
know if there is one, And well, of course there is.
Well not everybody has one, Yeah they do, no, because
some people aren't. Many people aren't born in hospitals. And
but anyway, if I could find this lawyer.

Speaker 13 (01:24:51):
I have a suggestion, Tom.

Speaker 4 (01:24:54):
Okay, I don't think you're going to find the attorney.
There is a process. I don't know why we're having
this conversation. There is a process that Vital Records has
for you getting a birth certificate. If you were born
in Arizona, they will absolutely have a record of you somewhere,
and all you have to do is make an application

(01:25:15):
with the And if you knew the county, it's even easier.

Speaker 3 (01:25:19):
Do you know the county you were born in?

Speaker 8 (01:25:24):
No, but if I could find his will, if he
had a will, if I could find that, it would
connect with my mother's will.

Speaker 3 (01:25:31):
Of course it would, of course it would.

Speaker 4 (01:25:33):
But we're looking for alternatives now because if you could
do that right, if you could, that would be wonderful.

Speaker 3 (01:25:39):
But you can't.

Speaker 4 (01:25:40):
So if you have a valid photo ID, the Bureau
of I'm just telling you, Vital Statistics or Vital Records
office in Arizona will look up and provide a birth
certificate and it's usually about twenty to thirty dollars.

Speaker 8 (01:25:56):
I wasn't born in Arizona, I just lived there for
a few decades.

Speaker 3 (01:26:02):
Where were you born, man? I mean, I thought where
New York.

Speaker 4 (01:26:07):
Oh God, Okay, I imagine each state has its own process.
Have you tried to go back to New York where
you were born to get a birth certificate?

Speaker 8 (01:26:21):
Yeah, but I don't know which city I would go.

Speaker 3 (01:26:25):
To, and neither do I.

Speaker 4 (01:26:26):
You're right, you would have to have at least a county.
You have no idea what county you were born in.

Speaker 12 (01:26:31):
No, Wow, Tom, I have a suggestion for Kevin.

Speaker 13 (01:26:36):
Yeah, all right, Kevin, what you need to do the fine?

Speaker 14 (01:26:40):
This Gooterman is called the Arizona Bar Association, and they
should have this Guuterman's phone number and address. Even if
he's retired, he would still be listed in the bar records.

Speaker 8 (01:26:54):
I have two phone numbers for him, which are no good,
and I have a business address for him, which may
be good. But he's not there, and I don't know
if he had partners or what you know?

Speaker 3 (01:27:04):
I mean, Kevin, Kevin, by the way, I know you
revel in creating these paint in the corner impossible to
get out scenarios. But we're in that corner with you,
so we don't know really much more than you do.
Other than the normal channels. I mean, we don't have
any deep, dark secret or holding from you. And every
time we bring up a scenario, you bring up an

(01:27:26):
objection on objection, So there's really the answer to your
problem might be there is no answer that that just
might be you have to give up I mean Kevin,
because like I said, there's no magic here. We have
an attorney on Dan McKenzie who handles these issues every day.
Dan McKenzie. He seems he wanted to be steering us

(01:27:48):
to places where it's going to be impossible. I'm saying
the easiest route to what he needs is to get
his own birth certificate from New York. And I don't know.
So how do you get So?

Speaker 4 (01:28:00):
How do you get your birth certificate? You know, if
you don't know where in New York you were born.
Here's what I'm told. I'm told that All Benning, New York.
I went to the State of Vital Records in New York.
New York State has a State of Vital Records and
an address in all Benning, New York. For thirty dollars,
they will look up every single county and come up

(01:28:24):
with any similar names or dates of your birth and
provide you with a copy of the birth certificate. So
if you went to the Office of Vital Records Certificate.
It's Vital Records Certification Unit in All Benning, New York,
and you apply and pay thirty dollars. This site is

(01:28:47):
telling me I even have a phone number that you
can call, and they're telling me they will provide you
with a birth certificate.

Speaker 3 (01:28:54):
So if you did that and.

Speaker 4 (01:28:56):
They couldn't provide you with a birth certificate, then you
weren't born there.

Speaker 7 (01:29:03):
Okay, well, can you ask mister mackenzie if if I
could find a will that the connection would be good enough?

Speaker 3 (01:29:12):
You see, here you go again.

Speaker 4 (01:29:13):
Here you go again, Kevin, if you could find a will,
but you can't find a will, why do you keep
saying that? Of course, if you had a will, it
would be wonderful, It would be wonderful. We agree with you, Kevin.
So there's your answer. Yes, it would be easier. It
would be a slam dunk if you had a will.

Speaker 3 (01:29:31):
Now that you have that answer, how does that change
your How does that change anything? We agree with you
that having a will is best. So now what you
got your answer?

Speaker 8 (01:29:42):
Okay, so.

Speaker 3 (01:29:45):
I'll give you the yes. Yes, here's vital records. Hold on,
it's eight seven seven eight five four four four eight one.
And they say you can do everything online, but.

Speaker 4 (01:29:59):
You can and get your questions answered at that phone
number eight seven seven eight five four four four eight one.

Speaker 3 (01:30:07):
Thank you very much. Now here's the deal.

Speaker 4 (01:30:10):
I recognize his voice from before, and he loves presenting scenarios.
It happens with every call I've ever taken from him.
He presents a scenario that has a seemingly impossible answer
when we attempt to answer it. He likes shooting down
our answers. So it's not up to me to create
magic for Kevin. All I do is give answers, and

(01:30:34):
he says, well, I can't do this. I can't do that.

Speaker 3 (01:30:36):
I'd rather have a copy of the Will. I'd rather
have world peace. That's what I'd rather have. But it's
not going to happen. Troy on medical documents, What is
your quick question here? I might have to answer it
after the break. What is your question?

Speaker 5 (01:30:50):
Troy?

Speaker 3 (01:30:55):
Troy? Did he go away? Can somebody help me here? Troy?
Are you there? Okay?

Speaker 4 (01:31:04):
Hang on, he's coming up, Troy. Welcome, Hi, Troy. What
is your question?

Speaker 5 (01:31:10):
Hey?

Speaker 15 (01:31:12):
My medical position?

Speaker 8 (01:31:15):
She lost her license?

Speaker 15 (01:31:17):
Who's told to voluntarily give it up. Wow, how do
I get a hold of my treatment records from her?

Speaker 3 (01:31:25):
Well? Your records? Now, there is a depository for medical records.

Speaker 13 (01:31:28):
Right, doc, Well, according to you, she has to have
the record stored for seven years, So she can't just
get rid of the medical records. They have to be available.

Speaker 4 (01:31:43):
And what I would do is contact the But if
she was sold to give up her license, there's a
possibility she's a deadbeat to begin with.

Speaker 3 (01:31:52):
Hold on, We'll come right back to this. Hold on.
All right, So Troy had a question on medical records.

Speaker 4 (01:32:03):
His doctors out of business, lost her life, actually lost
her license.

Speaker 3 (01:32:08):
Let me ask you some Troy. Was she like, do
you know why she lost her license and what's going
on with that?

Speaker 8 (01:32:15):
Yeah?

Speaker 15 (01:32:16):
What I read in the disciplinary record was she didn't
follow the directions that were giving to her by the
medical board. To I guess she was going through some
sort of treatment. They don't get into detail what the
frement was.

Speaker 3 (01:32:30):
Oh, it sounds like drug abuse. I mean, that's what
it sounds like.

Speaker 15 (01:32:34):
Many times I just looked Yeah, I just looked up
her on people First. It looks like she's so in Colorado,
butt out in a single life, close to Simila.

Speaker 4 (01:32:47):
So, doc, Doc, let's just say a doctor went through
disciplinary action, gave up her license.

Speaker 3 (01:32:53):
How do you find what?

Speaker 4 (01:32:54):
What would what would be the first place where would
be the first place she would go for records?

Speaker 13 (01:32:59):
I would send us certified letter to her practice address,
because there should be some somebody that knows who those
medical records are. She has to keep them for seven
years from the from the date. Yeah, yeah, so send
a letter to.

Speaker 3 (01:33:19):
Send a letter to the practice.

Speaker 13 (01:33:22):
But they would they might forward it to somewhere and
then I.

Speaker 15 (01:33:26):
Mean, there's nothing there. She it was her practice, she
ran the business.

Speaker 3 (01:33:31):
I understand that.

Speaker 13 (01:33:32):
But then maybe it may be forwarded to where she's
keeping the records. So I would send a certified letter
to the address, and then if it gets returned, call
up the Colorado Medical Board and find out how to
get in touch with her, because she's legally obligated to
keep those records. She can't just destroy them because she
lost a license.

Speaker 15 (01:33:54):
Yeah, she had everything online, so she used an online system.

Speaker 4 (01:33:59):
A lot of people people do, well, here's what we're
here's what we're saying to you. Here's what we're saying
to you. You're probably right. She probably didn't do things properly.
What Doc is saying is this, if you write a letter,
because that's what they're going to ask you to do.
So don't even call the medical board yet. Write a
letter and ask for your officially asked for your records

(01:34:22):
Number two.

Speaker 3 (01:34:22):
When she doesn't answer you, you go to the medical board.

Speaker 4 (01:34:25):
They will pressure her, whether she has a license or not,
to get back to you, or she could face criminal negligence.

Speaker 3 (01:34:32):
I mean, this could be serious.

Speaker 13 (01:34:34):
So she can't just disregard the medical records. She has
to keep writing.

Speaker 4 (01:34:39):
So then the worst case scenario is is the worst
case scenario is she destroyed them and or misplaced them
and she goes down for criminal negligence. The best case
scenario she finds them and makes copies for you. But
I have a very interesting question right now, why do
you need your records? Usually medical record can be duplicated

(01:35:01):
and are not that essential. Why are yours so unique
that you need them? What in those records do you need?

Speaker 15 (01:35:11):
Yeah, I'm appealing a VA denial.

Speaker 3 (01:35:15):
Okay, gotcha, gotcha? Enough said I gotcha?

Speaker 9 (01:35:18):
Okay, And so.

Speaker 15 (01:35:21):
She didn't pay the subscription to the company that that
online portal means nothing.

Speaker 4 (01:35:27):
Troy you keep bypassing what we're telling you. The online
portal is simply an interface, okay. And even that online
portal would not destroy medical records.

Speaker 3 (01:35:41):
Whether she paid her bill or not, whether she was
a total.

Speaker 4 (01:35:44):
Drug addict or not, those records exist somewhere unless she
burned them.

Speaker 3 (01:35:49):
So you start with a letter.

Speaker 4 (01:35:51):
To the practice, then you go to the medical board,
and then you come back to us if you get
no reaction.

Speaker 3 (01:35:58):
I think that is going to be the way to
do it. Now, I want to remind Andrew I'm coming
back to him. I did not forget him. He's coming
up right after this. All right, Thanks, Hi Tom Martino here.

Speaker 4 (01:36:14):
So, Andrew, I looked into this into some past that
we've had issues like this, and here's what I need
to ask you.

Speaker 3 (01:36:22):
This is really important. On the ones that you do agree,
do you have any texts or anything going back and forth?

Speaker 9 (01:36:32):
I did on one.

Speaker 10 (01:36:36):
No, So I have one change order that I had
to put a deck on because the grade was too steep,
and all the others were verbal.

Speaker 4 (01:36:44):
Okay, Now, this is a pretty obvious question for me,
and I'm hoping it was obvious for you. You see
a forty two charge and it's for stone Trim. You
go back to the original contract and you see stone trim.
What did you say to him? Did you say, why
am I being charged twice? What did he say about that?

Speaker 10 (01:37:06):
So I asked the owner Sarah three times, and she
just keeps coming back and saying, be assured our invoicing
is correct, which historically it has not been. So five
weeks ago she sent me a final invoice for twenty
nine thousand. I said I would like an itemized list
of the original bid change orders, and then I provided

(01:37:29):
some items I should get credit for. Took her three weeks.
Then she comes back and says, says, I now owe
thirteen thousand. So it went from twenty nine thousand now
to thirteen thousand. And then as I look through this
thirteen thousand final I see the forty two eleven or stone,
which I'm actually looking at the construction doctorument.

Speaker 3 (01:37:49):
Okay, hold on, but you're not disputing the rest.

Speaker 4 (01:37:52):
I'm going to have some do it yourself action that
I need you to do, and then will help you
coming up on Tom Martinez three oh three seven one
three eight two five The dues and don'ts of Home Improvements.

Speaker 3 (01:38:02):
Right after this ripped news, need advice, who you don't have, come,
run in just as fast as we can.

Speaker 1 (01:38:23):
Shooter's gonna help come.

Speaker 12 (01:38:26):
This is the Troubleshooter Show.

Speaker 2 (01:38:29):
No Tom Martine.

Speaker 3 (01:38:31):
Hi, I'm Tom Martino. Welcome to the show.

Speaker 4 (01:38:33):
This hour brought to you by Genesis tootalexteriors dot com kitchens, baths,
basements and all exterior genesistotalexteriors dot com.

Speaker 3 (01:38:43):
Great people.

Speaker 4 (01:38:44):
Hey, We've been talking about an issue with a contractor
where change orders are not jiving with his final accounting.
And we often have this problem with finance jobs. And
that's why I wanted to talk about this, and I
want to tell everyone this. When you have construction or

(01:39:05):
home improvements on your home, you must have everything in
the contract upfront delineated, and I mean line items.

Speaker 3 (01:39:13):
That doesn't mean a line item for each individual thing,
but for each individual category.

Speaker 4 (01:39:18):
For example, you may have a line item for stone trim.
You may have so you don't have to have like
window trim, door trim, this thing, but then you have
exterior trim, exterior stone trim. You might have windows that's
a line item. Roofing is a line item. Or you
may have a bathroom the whole bathroom could be a
line item, the downstairs hallway bath line item, so you

(01:39:42):
don't have to do each little towel rack and all
of that. Now, here's what gets people into trouble more
than anything when it comes to home improvements.

Speaker 3 (01:39:51):
Who wants to take a guess? Even though this wasn't the.

Speaker 4 (01:39:53):
Caller's issue, if I had to give you a guess,
I'm going to Hey, let me give you an example.
We've had live examples on this show where a contractor
bids jobs.

Speaker 3 (01:40:04):
Now the consumer picks the lowest priced.

Speaker 4 (01:40:08):
Contract, not all the time, but sometimes, and the lowest
price contract turned out to be the highest priced.

Speaker 13 (01:40:16):
How did that happen because they underbid it.

Speaker 4 (01:40:20):
No, there's something else that people never consider, And I'm
serious right now, I'm going to give you some information
that if you are a homeowner or a business owner
and you're doing renovations, this will change your life. It's
called allowance items. What is an allowance item? Giving an

(01:40:44):
example of an allowance item?

Speaker 3 (01:40:46):
Do you know what it is? Bo? Do you know
what it is that needs or me an example of
how how would it be spelled out in a contract.

Speaker 13 (01:40:53):
Well, I just bought my house at a X number
of dollars allowance for a washer and a dryer.

Speaker 3 (01:40:59):
Yes you did, Yes you did.

Speaker 4 (01:41:01):
And when you do your build your house, or you
have a contract for home improvements, it might say bathroom
hardware allowance forty five hundred dollars, not cost, not expense,
but allowance.

Speaker 3 (01:41:19):
So what does that mean. That means that in the
contract you get this total bid, but only if you
keep the bathroom hardware at forty five hundred dollars. If
you go over on the hardware, then.

Speaker 4 (01:41:35):
Your increase will be your your job will increase accordingly.
If you go under your increase, I mean your job
total will decrease. But here is what some unscrupulous or
less than totally ethical contractors do. They put in unrealistic

(01:41:57):
allowance items. So the contract, Wow, I'm going to have
this done for one hundred and forty nine thousand dollars.
It's a big master bath, the master bedroom, and we're
going to have a walk in closet, and we're going
to have this, or we're going to have a kitchen,
or we're going to have a bath. So they're comparing

(01:42:17):
that one hundred forty nine dollars contract for forty nine
thousand dollars contract. Let's say with someone else's one hundred
sixty two thousand dollars contract, and they say to themselves, Wow,
the one hundred forty nine thousand dollars contract looks way
better than the one hundred and sixty two thousand dollars contract.

(01:42:37):
But let's say allowance for fur coverings. So they put
allowance for tile in the kitchen. Somebody puts it in
at forty.

Speaker 3 (01:42:47):
Five hundred dollars.

Speaker 4 (01:42:49):
The lower contract does, but the guy bidding one hundred
and sixty two knows that the tile in that kitchen
can never be done for less than sixty eight hundred,
so they put down seventy two hundred to cover themselves.

Speaker 3 (01:43:03):
So here's what I'm getting at. Allowance items are not
the cost.

Speaker 4 (01:43:09):
They are allowances, And you can screw yourself totally if
you agree to a contract with unrealistic allowance items.

Speaker 13 (01:43:21):
Well, don't you think it's up to the homeowner to
do a little bit of due diligence and.

Speaker 12 (01:43:25):
See if it's reasonable.

Speaker 3 (01:43:26):
Yes, But also I don't like contractors. They're kind of lying.

Speaker 4 (01:43:31):
For example, if you're doing a big master bath project
and they put down an allowance item for shower walls
or tile, and they put the allowance down at eighteen
hundred dollars. They're lying to you, no one in the
world can ever do it for eighteen hundred. The minimum
might be forty eight hundred or fifty two hundred. So

(01:43:53):
what you're doing is you're getting an artificially low price.
Once they get you hooked and you have all these
low allowance items, they can say to you, Up, you
went over on this allowance.

Speaker 3 (01:44:03):
Up you went over on this allowance. Up you went
over on this allowance.

Speaker 4 (01:44:06):
So it's very important that when you look at line items,
those line items are not allowance items. They are actual
cost items. Now, there's also another clause that could happen,
and this is what to watch out for two, because
it virtually turns the cost items, the line items into allowances.

(01:44:33):
If they give you cost of exterior stone forty two hundred,
cost of windows sixty five thousand, cost of stucco forty
five hundred, and then at the end you sign this
contract and there's a clause that says notice cost items

(01:44:54):
are estimated on such and such a date to the
best information available to contractor. Prices are subject to change
without notice. You've just turned the entire contract into allowance items.
It could turn out that that one hundred and forty
nine thousand dollars contract turns out to be one hundred

(01:45:17):
and ninety two thousand dollars. There are so many problems
that can happen if you don't know how to make
a contract. Contracts should always be done on costs not
to exceed.

Speaker 3 (01:45:37):
Period.

Speaker 4 (01:45:39):
If a contractor can't give you a cost not to
exceed on each line, don't use them.

Speaker 3 (01:45:44):
Well, Tom, don't use go ahead.

Speaker 13 (01:45:46):
Don't you think? You also need to specify what it
is that you're you're getting, So you can't just say
exterior stone. You should say, you know, granted four by
four tiles.

Speaker 3 (01:45:57):
This well, okay, to a certain extent, yes, so you
can get crazy on that.

Speaker 4 (01:46:02):
But a lot of times what's better to do is
to have a plan, and if you need an architect's
stamp or an engineer.

Speaker 3 (01:46:09):
Stamp, it's stamped.

Speaker 4 (01:46:10):
You have a plan, and then the contract says exterior
stone trim forty five hundred dollars specifications see plans. Then
the contract doesn't get overwhelming. So the plan then would
have If you've ever noticed plans, they have what's called
a blow up or a focus on the siding. So

(01:46:33):
it has a little arrow pointing to the siding and
it goes to a circle, and the circle shows the
specific item you're getting. Now, people might say, Tom, this
is brain damage. You're absolutely right it is. You're absolutely right.

Speaker 3 (01:46:47):
But if you wanted to have it done right, it.

Speaker 4 (01:46:50):
Doesn't have to be brain damage because it all should
be done like that normally.

Speaker 3 (01:46:54):
So, Andrew, I want to ask.

Speaker 4 (01:46:55):
You a question on a side note, you called about
an issue you don't agree with, and the contractor says,
our accounting is right. That was a change order. It
was more than we bargained for, so you have to
pay the extra forty two hundred bucks. What I want
to know is was that an allowance item in your
contract or was it a cost item?

Speaker 10 (01:47:20):
I don't know which one. I think it might have
been an allowance because when they asked me to select
the stone, so everything that they have asked me to
select that ball.

Speaker 4 (01:47:30):
No, No, we're going, we're getting somewhere here, going, we're
getting somewhere. When they asked you to pick the stone,
keep going.

Speaker 10 (01:47:37):
Yeah, I asked, is it budget? So they said, here's
what's in budget. So the same thing with the front door.
They say, here's what's in budget.

Speaker 3 (01:47:44):
I went then if you went over that, it's your response.
If you went over that, Andrew, it's your responsibility. How
do you know you didn't?

Speaker 10 (01:47:53):
How do you know they said this was in budget?

Speaker 8 (01:47:55):
And then now they're saying it's a change order.

Speaker 10 (01:47:57):
So they're charging me for all of the stone, not
a overage of what they may have thought they needed.
They have forty two eleven for all the stone on
the bottom half of the building and the concrete or
are on the post, the base of the post. That's
it clearly in the plans that they did.

Speaker 4 (01:48:18):
Okay, So what you should do to make this simple
is to pay everything that you owe minus that amount
of money.

Speaker 8 (01:48:30):
Okay.

Speaker 3 (01:48:32):
And then this is what I should say. This is
what I would do.

Speaker 4 (01:48:37):
I would write a letter or an email or a
document saying, here is payment on what I believe should
be final settlement. I dispute the extra forty two dollars
based on this, this, and this. Now you're probably going
to get a lean on your property. Be expecting it.

(01:49:00):
That's what I would do if I was a contractor.
Now that's not the end of the world. Actually, this
lean might be exactly what you want because once they
file the lean, they have one hundred and twenty days
to do something about it, okay, and if they don't

(01:49:22):
act on the lean, it's going to drop off anyway.

Speaker 3 (01:49:27):
If they do act on it.

Speaker 10 (01:49:28):
Act on the lean. If they sorry, Tom, if they
put a lean on, can I.

Speaker 9 (01:49:32):
Act on that?

Speaker 3 (01:49:34):
Well, what do you mean by act on it? What
do you mean by that?

Speaker 10 (01:49:37):
I don't know. Take them to court?

Speaker 3 (01:49:38):
We don't have to.

Speaker 4 (01:49:39):
Why would you have to? What would you tell me?
How what would you take them to court for? If
they haven't gotten anything from you yet?

Speaker 3 (01:49:48):
Okay, So they put a lean. A lien says you
owe me this money. That's what it says.

Speaker 4 (01:49:56):
So now once you get that lean, you sit there
and if it goes past one hundred and twenty days,
then you do a quiet title action and have it
removed or it drops off.

Speaker 3 (01:50:11):
You don't have to have it removed. But the bottom
line is this, if they decide to go through with it,
they have to literally do a foreclosure.

Speaker 4 (01:50:23):
So here's what they'd have to do. They take you
to court and they have to show the validity of
the lean. That is your day in court, so you
don't have to file anything. So when you go to court,
you tell the court why the contractor is not entitled
to that debt, and then the contractor shows why they

(01:50:47):
should be entitled to the debt, and then if the
court says yes, you.

Speaker 3 (01:50:52):
Owe the money, then you pay it. But that's the
way I would handle it.

Speaker 4 (01:50:57):
There's no reason going crazy over this because.

Speaker 3 (01:51:01):
They may never file a lean. That's what I would do.

Speaker 4 (01:51:05):
I'm Tom Martino. Three oh three seven to one, three eight,
two five five. If you have additional questions, specific new questions,
you can hang on.

Speaker 3 (01:51:13):
Otherwise we have more coming up.

Speaker 4 (01:51:18):
Three oh three seven one three talk seven one three
eight two five five. All right, let's continue our discussion.
And Andrew, did Andrew have another question or not? Did
he hang up?

Speaker 3 (01:51:30):
No?

Speaker 10 (01:51:30):
One one final question, Yes.

Speaker 3 (01:51:33):
Sir Andrew.

Speaker 9 (01:51:34):
Yeah.

Speaker 10 (01:51:34):
So there's some issues with the build I have, like,
for example, concrete that's sloping into the garage, and they're
saying that they those are warranty items and until the
final payment is made, they're not going to address those
quote warranty items.

Speaker 8 (01:51:50):
Also some issues with yeah, Mike.

Speaker 4 (01:51:51):
And they're not and they're not going to and you're
not going to get them too because you have this dispute.

Speaker 3 (01:51:56):
Listen, Okay, this does the contract call for arbage?

Speaker 4 (01:52:00):
Do you know.

Speaker 9 (01:52:02):
I read through it. It does not.

Speaker 4 (01:52:04):
Okay, you're going to have to get this settled one
way or another, and then once you make your final payment,
then they'll do the warranty issues. But here's the deal,
bro you you know, I don't know what your record
keeping is like, and they may be able to see
or show that they spent more money on your project
and that it was an overage. You're saying it wasn't

(01:52:27):
an overage. The problem you're going to have on whether
or not it was an overage. The problem you will
have is showing that because there were no line item pricing,
and they can simply say, well, yeah, yes we set
exterior stone, but.

Speaker 3 (01:52:45):
He went over on the allowance.

Speaker 4 (01:52:48):
And then they're going to take us some document and
show where they allotted for a certain amount that came
to a total and you.

Speaker 3 (01:52:55):
Went over it. Just be prepared. Mark how many times?

Speaker 4 (01:53:00):
Mark how many times did we think a homeowner had
a slam dunk case against a builder and the builders
take them to the cleaners.

Speaker 12 (01:53:10):
Well, the worst one was the lady that lost her
house with the roofer, and that was the worst roofing
job I've ever seen. There was literally parts of the
roof where there was no under not only underlayment, but
no wood. I mean like literally no wood.

Speaker 3 (01:53:25):
Just they totally, they totally just outmaneuvered her legally. They
just ruined her life. And she was in the right.

Speaker 4 (01:53:32):
That construction company was the worst construction company I've ever
run into, and they were out now just.

Speaker 3 (01:53:40):
They were just terrible. They were terrible, and they knew.

Speaker 4 (01:53:43):
They didn't have a case, but they didn't need a case.
They did not need a case because she sued them
and had no idea what.

Speaker 3 (01:53:50):
She was doing, zero idea.

Speaker 4 (01:53:53):
She didn't know how to introduce evidence, she didn't know
how to use evidence, she didn't know how to make
an argument.

Speaker 3 (01:53:59):
She literally went to court representing herself. You remember that,
Oh yeah, and she lost one.

Speaker 12 (01:54:06):
That's when I got accused of practicing law without a license.

Speaker 3 (01:54:10):
Yeah.

Speaker 4 (01:54:10):
What Mark was doing is standing there and we said, Mark,
you ought to witness this and report back to us,
And that's what he was doing. He was sitting there
with her, and then he was calling the show reporting
the lawsuit on how terrible.

Speaker 12 (01:54:22):
It was that judge when he found out that during
the lunch break, I was out there live on the
radio talking about it.

Speaker 3 (01:54:30):
O m G. Yeah, you had every right to do it.

Speaker 11 (01:54:35):
Yeah, what did the judge say?

Speaker 4 (01:54:36):
Well, yeah, the judge said, you know, and and we
said to the judge, what are we doing wrong? Yeah,
we're not doing anything wrong. Well, we wrote a response.
The judge said something crazy. We wrote a response and
never it never went anywhere.

Speaker 12 (01:54:52):
No, it didn't go anywhere. But it was a nightmare.
But the bottom line is, if you don't know what
you're doing, I'll tell you where she messed up. She
we had some of the best witnesses around, but she
had no idea how to enter in, what to do.
To actually use someone as an expert witness. You can't
just call them that day.

Speaker 4 (01:55:10):
You've got to qualify them and you have to let
them know you have witnesses. She did everything wrong. So
now we were talking about liens. You know, it's not
all risk free on the business side either. A business
has to be pretty judicious and caring when they do

(01:55:31):
a lean, meaning they can't just arbitrarily put a lien
on a house, or they can get in trouble, so
they have to pretty much know that they're owed this
extra money. Otherwise there are consequences. Deputy d looked up
some of the consequences of the lean laws, so let's
talk about those consequences.

Speaker 19 (01:55:48):
D Well, Tom my favorite one, and by the way,
my source is Hollington Law Firm, which is owned by
Neil Hollington down there at Parker's.

Speaker 3 (01:55:56):
Good guy, a good guy, and this is all he does.
He does construction defect his law.

Speaker 4 (01:56:03):
His website is Hollington Law Firm dot com go ahead.

Speaker 11 (01:56:08):
And he offers free initial consultations.

Speaker 19 (01:56:10):
By the way, was very but anyway, one of the
things he mentions on his website is that if the
contractor files an excessive lian to gain leverage over the consumer,
there actually could be held responsible for the consumer's attorney's
fees and costs. So there are terrible consequences to some
of these contractors that I know who have filed excessive

(01:56:34):
liens or you know, extraordinarily expensive liens just to scare
the homeowner.

Speaker 3 (01:56:39):
So what happens when you go to court with those.

Speaker 4 (01:56:41):
Lanes, Well, the excessive ones, yeah, the excess the ones
you believe are accessive you have to show their excess, So.

Speaker 19 (01:56:48):
You have to prove that they're excessive, and then you
may be able to get your attorney fees. And he
even cites the actual Corrido Statute that provides for the
for your own attorney fees.

Speaker 4 (01:56:57):
What do you think would be considered excessive though, Like
if it's just if you just disagree with the with
the amount or what like in this in this case,
the guy says there's forty two hundred dollars for stone,
and what if forty two hundred? What if there was
a stone cost that he already paid and then they
uped at forty two hundred, would that be excessive?

Speaker 3 (01:57:19):
No?

Speaker 11 (01:57:20):
I don't think excessive refers to overpricing.

Speaker 3 (01:57:23):
Okay.

Speaker 19 (01:57:23):
For example, if Andrew's conflict with the contractor is over
forty two hundred dollars, and they admit in writing to
him that it's over forty two hundred dollars, but they
file a twenty thousand dollars.

Speaker 3 (01:57:34):
Okay, scare the all right? Okay?

Speaker 4 (01:57:37):
So it was just if they believe they're own forty
two hundred and they put a lien on for forty
two hundred, that's different.

Speaker 3 (01:57:42):
But if they just do it to be punitive.

Speaker 19 (01:57:44):
That's exactly right, Okay, try to gain leverage by scaring
the guy with a huge lean.

Speaker 3 (01:57:49):
Okay. What about if there's no basis for the lean whatsoever?

Speaker 19 (01:57:54):
Well, I think that would be the same thing, right,
I mean, that's a let's see here, that would be
an valid liens. So an excessively may be teemed invalid
by the court of the contractor or lose their right
to collect any payment through the lien process.

Speaker 4 (01:58:08):
Okay, And so what I want to know in a
lot a lot of people ask this, and you may
not have that answer right in front of you, But.

Speaker 3 (01:58:16):
If there's an invalid lien, he asked, can I take
action on it? And I said, don't bother. Wait till
they try to foreclose on the lien. Mark.

Speaker 4 (01:58:24):
That's always been our recommendation to consumers. Don't do anything,
just wait and see what happens. But what if you
do want to do something about it?

Speaker 5 (01:58:33):
I would want to.

Speaker 12 (01:58:34):
Write because isn't that ryet title action?

Speaker 3 (01:58:37):
Yeah, that's that's what we always say. What exactly does
that mean?

Speaker 5 (01:58:42):
Though?

Speaker 12 (01:58:42):
You basically motioned the court to uh pull the lien
because it hasn't been perfected.

Speaker 11 (01:58:48):
Well, this is there's there's another step you can tell ahead.

Speaker 19 (01:58:51):
Hollington Law describes h called describes the process called the
file and notice the contest the lean.

Speaker 3 (01:58:58):
So you can file of notice, you can test the
lean notice.

Speaker 11 (01:59:01):
Of contest of liens.

Speaker 19 (01:59:02):
Okay, you can actually start a court action to get
a lean remote larritory judgment is what you're looking.

Speaker 3 (01:59:09):
That's exactly what it's called.

Speaker 5 (01:59:10):
So you can do that.

Speaker 11 (01:59:11):
You can also bond around the lian if you wish.

Speaker 5 (01:59:14):
To avoid Yeah, and but what that is.

Speaker 3 (01:59:16):
You buy a bond that says we'll pay for this
lean if it turns out to be legit. Yeah, and
then that allows you your house, that's right. It allows
you to sell the house, or it allows you to
get a REFI.

Speaker 5 (01:59:27):
Yeah.

Speaker 11 (01:59:28):
So there were all kinds of options.

Speaker 19 (01:59:29):
And by the way, I would contest this lien because
I don't want this, even if I'm right, I don't
want this sort of suffocleae hanging over my house and
wondering if somebody's going to start foreclosure.

Speaker 5 (01:59:39):
In the next six months.

Speaker 4 (01:59:41):
I remember one time I had a cabinet delivered to
my home six hundred dollars.

Speaker 3 (01:59:45):
It was a vanity. It was on a new construction
I was doing.

Speaker 4 (01:59:48):
I had paid the contractor, but the contractor was such
a bad contract that they were so crooked.

Speaker 3 (01:59:56):
Back then it was called Adam's Construction. Anyway, I paid him,
he didn't pay.

Speaker 4 (02:00:02):
I told them I refused to pay because under the law,
it was my primary residence. I had the contract in writing,
I had proof of payment. They put a lien on
my house anyway for how much? For six hundred because
they said that basically it might have been like some
attorney's fees on there, like eight hundredson. But I could

(02:00:22):
show that according to the lean protection laws of Colorado,
I had followed everything. I had had a written contract
with the contractor, proof of payment, and it was my
primary residence. They didn't care. They went ahead and did
it anyway. This was the supply house. So my attorney
writes a letter saying, you know, we're going to do something,
and I forget what they threatened to do. But they

(02:00:43):
removed the lien immediately because it was a frivolous lian.
So anyway, liens are very complicated, you know, they really are.
They can scare the hell out of you. You think
what's going on, don't overreact to a lien. A lien
is a claim. It's not a proof of a claim.
It's just a claim of a claim. Proof of a

(02:01:06):
claim comes when they try to perfect the lian. Don
And as you, yes, sir, in my time.

Speaker 14 (02:01:14):
I must have filed seventy five to one hundred mechanics.

Speaker 3 (02:01:17):
Lians for your HVAC business, and I've.

Speaker 13 (02:01:23):
Only collected on maybe two of them.

Speaker 14 (02:01:25):
I mean because normally a contractor, if we do a
job for like five hundred or a couple of grand
and we don't get paid, we put the lien on.
We're just hoping that people will use it, use the
thread of the lean to pass. But we've never wanted
to perfect the lien because if you perfect it, you
have to take the take, put the limit foreclosure, and

(02:01:45):
it costs like ten fifteen thousand dollars in legal fees.
So we've never we've never been able to collect on
a lien.

Speaker 3 (02:01:52):
So I'm going to tell you.

Speaker 4 (02:01:53):
I'm going to tell you a really funny story about
a woman who did window coverings on a DTC office building.

Speaker 3 (02:02:00):
Coming up on the Troubleshooter Show.

Speaker 4 (02:02:05):
Hi Tom Martino here at three zero three seven one
three talk seven one three, eight, two, five five. Welcome
to the show, and thank you for being here.

Speaker 3 (02:02:15):
Okay, so let me just get right to the to
the topic at hand.

Speaker 8 (02:02:20):
Here we are.

Speaker 4 (02:02:21):
I'm sorry, I just got away from it, all right.
So what we've been talking about are leans and lean releases.
A contracts, contract allowance items, contract expenses. And remember, the
safest way to do a contract with home improvement is,
as I said, what you do or any kind of
home construction a guaranteed not to exceed price line item

(02:02:43):
guaranteed not to exceed. So uh you you don't do
an allowance, and you don't do just a straight expense,
but a guaranteed.

Speaker 3 (02:02:53):
Not to exceed.

Speaker 4 (02:02:56):
Now, let me tell you about the window covering lady.
This woman did window coverings for an office building. I
forget what kind of window covering. It wasn't like normal
curtains is up with some window covering. She had a
small firm, but she took on this job, did a
pretty damn good job and did some some of these

(02:03:17):
modern shades or whatever. This was years ago, had to
be more than maybe about twenty years ago, so she
couldn't get paid. The bill was around six grand and
she couldn't get paid, and they were just basically shirks.
The general contractor was a jerk. Even the owner of

(02:03:40):
the building was a jerk. It wasn't one of these
giant high rises, but it was a pretty good sized building,
and they just I don't know if they just thought
they were going to get away with it. But back
in the day, when construction was hot and heavy, people
that needed to be paid would this is what they
would do to them. They would have them come in

(02:04:01):
and say, look, we dispute this bill, and then they'd
make them an offering. And people were so hurting for
money because they had to get to the next job,
the loss of opportunity.

Speaker 3 (02:04:12):
That they would make settlements.

Speaker 4 (02:04:14):
So I knew one guy that had this construction company
and he'd bring his subs in. They'd line up on
a Friday at the end of the month and he'd
be saying, let's see sixty five hundred, here's four grand.

Speaker 3 (02:04:28):
And that was just cruel.

Speaker 4 (02:04:30):
Now, this company wasn't that bad, but they definitely made
it hard for people to collect.

Speaker 3 (02:04:39):
So I said to this woman, here's what you do.
Put a lien on the property.

Speaker 4 (02:04:47):
But after you put a lien on the property, I
want you to actually perfect the lean. Now this was
before the current law, but you could still perfect a lean.
What it involved was a for sure. Now here is
a big giant for a big giant office building, not
the biggest, and you had a woman I think was old,

(02:05:10):
like sixty five hundred.

Speaker 3 (02:05:13):
So she starts going through this.

Speaker 4 (02:05:18):
And they couldn't believe it, so they didn't even answer
her at first until she actually.

Speaker 3 (02:05:25):
Got a sale date.

Speaker 4 (02:05:29):
This office building, even for a sixty five hundred little
tiny lean, was going to be put up for sale.

Speaker 3 (02:05:40):
And it was a public auction.

Speaker 4 (02:05:42):
Now she could bid was she is owed, plus her
attorney's fees and expenses. She could bid more than that
if she wanted to, but if she wanted to make
sure she was going to get paid, she would bid that.

Speaker 3 (02:05:54):
Whoever came in and bid more. The way it would
work is they'd have.

Speaker 4 (02:05:58):
To pay her, then they'd have to pay any underlying encumbrances,
but they're allowed to bid as well. So these people
were brought to their knees over a woman with basically
subcontracted out everything, who was really just trying to make
a living and wanted to get paid sixty five hundred

(02:06:20):
dollars but my god.

Speaker 3 (02:06:22):
Were they upset. They huffed and puffed, you can't do that,
blah blah blah. But there was nothing they could do
about it. Nothing they could do about it. They couldn't
do a quiet title action because it was a real bill.
I mean, they could, but what are they going to
say it wasn't real. She had receipts for the.

Speaker 4 (02:06:40):
Window coverings her Her record keeping wasn't found impeccable, so
she had receipts for what she bought. She had receipts
for her subs for everything that cost her to do
these window coverings, so she could easily justify plus her
profit sixty five hundred dollars.

Speaker 3 (02:06:59):
But think about that.

Speaker 4 (02:07:00):
Think about this big company coming to its knees over
a woman who is just working her ass off, trying
to make a living, and.

Speaker 3 (02:07:10):
They're thinking, who the hell is she? And they weren't
going to pay.

Speaker 4 (02:07:14):
But you see, that's the power you have when you're
truly owed money, You truly have that power. You can
sell the damn house or building or property. So that's
why when I tell people go to small claims court
or put a lien on something, because even small claims court,

(02:07:34):
if you get a judgment in small claims court. You
can file a lien on someone's house with that judgment.
You can go after people everything they own with that judgment.
So it's not the getting of the judgment or filing
of the.

Speaker 3 (02:07:52):
Lean, it is going forward with it.

Speaker 4 (02:07:56):
In fact, there was a time I considered, maybe I
should should buy some of these liens.

Speaker 3 (02:08:01):
Okay, buy them.

Speaker 4 (02:08:02):
So you give the woman sixty five rand excuse me,
sixty five hundred, or maybe you make a settlement six thousand,
and you say, look.

Speaker 3 (02:08:10):
I'll buy the rights to this. You can buy the
rights to the lean and go after the company. You
know it could be a viable business. Peep.

Speaker 4 (02:08:19):
The small contractor gets paid immediately, and then you take
on the responsibility to take them to court.

Speaker 3 (02:08:26):
So you buy it for a.

Speaker 4 (02:08:27):
Discount and you sue them three oh three seven to
one three talk seven one three eight two five five.
But that's the story of David and Goliath and how
you can make one little lean payoff big time more.
Right after this, Hi, Tom Martino, you're a troubleshooter.

Speaker 3 (02:08:50):
Okay.

Speaker 4 (02:08:50):
So we've talked about construction contracts, and something else I
neglected to talk about were types of contracts in general,
So there are a number of different types of contracts
you can enter into when it comes to home construction,
repair or big renovation projects. One is easy to understand.

(02:09:12):
It's a lump sum contract. No matter what, it's a
lump sum. They will do the job for this price.
They don't have to line item anything. If you're happy
with the price, you sign it, but you have to
make sure the contractor is able to do it, because
remember they go out of business and can't fulfill it,

(02:09:35):
then you're out. Okay, So you pay a good amount
of money toward the lump sum and then they can't
finish it. That money you paid, you know, you still
have to pay more to finish it. It might take
way more than the lump sum called for. The other
one is plus contracts, where they take the cost of everything,
but you have to make sure they account for it

(02:09:56):
properly and then add a percentage. Then you have unit
price contracts where each unit they complete is paid by
a certain amount. Anyway, you've heard the Troubleshooter show and
you got smarter for it. I hope we got more
coming up tomorrow. Remember call three zero three Martino for help,
information and referrals.

Speaker 2 (02:10:20):
Follow Tom Martino at Real Tom Martino, and stay.

Speaker 3 (02:10:24):
Connected with all of us at six thirty k kyhow
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