The Troubleshooter 7-18-25

Episode Transcript

Speaker 1 (00:00):
Thanks y'all.

Speaker 2 (00:05):
Ripped up.

Speaker 3 (00:07):
News need that so you don't have.

Speaker 4 (00:12):
Camerounings.

Speaker 2 (00:13):
Just as fast as we can.

Speaker 5 (00:15):
Shooter's gonna help come man Dix, It's the Troubleshooter Show.

Speaker 6 (00:22):
No Tom Martino.

Speaker 3 (00:24):
Hey, I'm Tom Martino. Welcome to the show. Let me
set the stage here. We do this show every day.
I've been doing it for forty five years. iHeartRadio and
in Denver, khow Radio, Cardio and Colorado Springs and other
people around the country. We also have YouTube where we stream,
and I call my audience on YouTube affectionately morons. And

(00:48):
I have morons that tune in every day and a
lot of them that download. And if you listen to
the show and you're on a treadmill and it's at
night or you're in bed going to sleep, I mean
I have people that listen all times. You wouldn't believe
the emails I get. I get some. I get them
from Mississippi to Alaska, people who have who have listened.

(01:09):
Uh on our download. You can always call no matter
where you are and what time it is. Three oh
three Martino three oh three six, two seven, eight, four
sixty six. Put your name down, say I want to
be called, and Kachina will call you, right, Kachina every
day you check that line. Three oh three Martino three
oh three six two seven, eight, four sixty six. So

(01:31):
we're streaming not from the studio today, only from home,
my home studio, which is the mothership. Tom Oh, I'm sorry, Doc,
I didn't know you were there. So Deputy Doc at
the station. We got Deputy Bow showed up at the
mothership too, And then I have Kevin Calkins shared in
auto Tech and did you know, by the way, today's

(01:54):
car day being Friday. But we'll take your calls on anything.
Anything you want to call about you call three oh three,
seven to one three talk. That's the local number when
we're live in local. But you can always call three
oh three Martino, three oh three sixty two seven, eight,
four sixty six. Speaking of cars, Now, did you know?
Okay not? Did you know? I'm gonna quiz Kevin first,

(02:16):
Kevin Calkin shared in Autotech? What is don't look at
my computer, don't look what is the lowest car to
maintain over ten years? Of all cars? What's the lowest
cost the lowest priced car to maintain over ten years?
I wish Mark was here. That's a hint he would

(02:38):
Bragla Tesla, Tesla. Tesla is now now maintenance, not talking
about gasoline. It's talking about maintenance. That's not cheating the
what is the do you want to know what the
ten year cost is? Average? Honest to god, the average cost?
The average cost five thousand dollars. It's actually five fifty.

(03:02):
Now is that unbelievable? This was gathered by TheStreet dot
com and I think they got it from a number
of sources, including consumer reports. I want to give credit
with credits to I didn't come up with this Tesla. Now.
The problem with Tesla is when the batteries go go
could put. I'm not sure how long it takes for
the batteries to go could put, and they do depreciate

(03:24):
a lot. But as far as maintenance cost, Tesla's number one.
Number two. What do you think number two is? I'm
not going to tell you just yet. Yeah, Okay, Kevin's
on there now go okay, thank you very much, Dragon
appreciate it. Yeah, yeah, yeah, I got chemo brain fail. Folks,
give me a little break here.

Speaker 7 (03:44):
If you're going gas and EV's together, that's a hard
last one.

Speaker 3 (03:46):
Yeah, Gas and EV's together. So the second one, I'll
give you a hint it is not an EV. Now.
Someone else texted me and said, Tom, you're freaking chemo
brain struck again. And I don't mind it. People, I listen,
I love it. I give it to myself. Thank God,
I'm fighting this and beating it. So here's the deal.
They said, you tease something again yesterday and I waited

(04:07):
with baited breath. God that happens sometimes. So yesterday a
guy called in older. He wants to know about his
mom's older with some cash or it might have been
a text. I'm sorry, it might have been a text,
and he wanted to know what to do with it.
And I'm all about helping people and one thing I'm

(04:27):
not going to do that A lot of people do,
and it pisses me off that if they have a product,
they sell it no matter what, whether it's apropos or not.
But this older woman had a bunch of cash in
a savings account and she wanted to know what to do.
Eighty eight I believe, And I said, I think an
instant annuity is a good idea if you don't need

(04:51):
the liquidity. For example, if you want income, you can
take a lump sum of money right now and annuitize it.
That means the next month you start getting income on it.
Now you lose the ability to take the liquid you
only you or you're very limited. Okay, you're very limited.
But it's not a bad idea in those cases, and

(05:11):
there are certain other cases. But I'm going to tell
you on the whole. I'm just going to tell you this,
like it or not, I'm totally transparent, like it or not. Holpulation.
Very few would I recommend an annuity. Now, does that
mean they're bad? No, they're great. Okay, I'm not going
to lie to you to say they're bad. They're good.

(05:33):
But they do limit upside potential for long term growth,
and they do limit liquidity. But there are sometimes this woman,
I said, an annuity, but then the guy said she
wants liquidity. So then I said, okay, I'm gonna come
back and tell people another trick we have that we
use at Waveight Wealth Management, which is Wavecapital dot com. Okay,

(05:56):
you want to know what it is? Government bonds or
corporate guarantee bonds. Now, somebody might say a corporate guaranteed bond, Well,
technically annuities are corporate guarantees. They're not guaranteed by the government.
An annuity is only as good as the insurance company
that offers the annuity. The good news about annuities and

(06:17):
the ones like Joe Piano offers at my moneymway dot com.
The good news is he uses companies that are more
than one hundred years old, So that's really good news.
So there's almost no risk. We say no risk. Technically
there's always a risk when you're dealing with a company,
but very little risk. But they also have outside of

(06:39):
annuities things called corporate guaranteed bonds. This is a bond offered.
A bond is a loan. So if I have a corporation,
I go out and float a bond, and I say
I need ten million dollars and I divide it into bonds,
and I'm going to pay this much interest over this
much time, and I guarantee it as a corporation. Now,

(07:02):
when you have a major corporation, if you can get
a corporate guaranteed bond, it's a good idea. It's a
good idea, and it gives you income and you have liquidity.
Now do you have risk of principle? Very little but
you do. For example, if you get a corporate guaranteed
bond that pays eight percent, let's say, and all of

(07:25):
a sudden, regular no risk loans are no risk stocks
and low risk stocks. In this the stock market is
going nuts and CDs go up and savings bonds go up,
and they're up. Then the eight percent is not that attractive.
So the face value of that bond, if you went

(07:45):
to sell it could be less than you bought it for.
If you bought a one thousand dollars bond and it's
paying eight percent and the rest of the market now
has caught up to that eight percent and the stock
market is doing thirty percent, that corporate bond now might
be worth eight hundred dollars no longer a thousand, but
it will still pay your eight percent. So there's very

(08:06):
little risk. But there does have some principal risk if
the interest rates fluctuate. If you want though income and
you're happy with the income, the face value of the
bond doesn't matter much. It doesn't matter much because you're
not going to sell them. Remember, face values of stocks
and bonds only matter when you are going to sell,

(08:26):
and if you sell when things are going bad, you
lock in those losses. Over the long run. This stock
market has done very well unless you take flyers and
day traders. But if you invest in good, solid bonds
or funds or ETFs exchange traded funds or things like that,
you're going to grow your money. The problem people have

(08:47):
our advisors don't know. They're asks from a hole. I'm
telling you. They don't know anything. They don't know. They
don't What they do is they put your money with
a big guy and they just do portfolio cookie cut
or portfolios. And the worst part is when they try
to knee jerk react, or an individual investor tries to
knee jerk react, you're gonna lose your shirt. Let me

(09:08):
say something else. There's another one I want to tell
you about, and that's a government bond, I said, corporate
guaranteed bonds, a government bond. Government bonds can do pretty
well for you. And with government bonds you can get
government and communi bonds that are tax free, so you
get tax free income. So there are other options other

(09:29):
than annuities. Hey, Tom and.

Speaker 8 (09:32):
Stock something about dividend paying sucks as a source of income.

Speaker 3 (09:36):
Almost a little bit confused about that, Okay, preferred stocks
or stocks that pay dividends. Let's just say dividends. They
are stocks that pay dividends. That it's just that it's
not a bond, it's not a loan. It's a stock
that declares dividends, either based on profits or guarantees if

(09:57):
you get if you get one, it's income, and it's
pretty damn good. There's nothing wrong with that. However, usually,
well not usually, they pay dividends. Again, the dividends are
declared under certain circumstances. Some are guaranteed, some aren't. So

(10:17):
that Doc, I did overlook that that is a good source.
There's a government bond, there's corporate guaranteed bonds, and then
there's stocks that pay dividends. Doc, you did, let me
see if I have this right. Didn't you do an
instant annuity, didn't you? So so Doc was getting into

(10:38):
retirement and he says, you know, I'm going to take
a chunk of cash. We don't have to get personal,
but I'm going to take a chunk of cash and
do an instant annuity, meaning it annuitizes immediately. So from
the time you deposited that money, how long did it
take to start getting income?

Speaker 7 (10:53):
Oh?

Speaker 3 (10:53):
The next month. So you started getting money the next
month with no downside risk and it's never failed to
pay you a monthly payment.

Speaker 9 (11:02):
Right.

Speaker 8 (11:02):
Well, not only that, but there was a guaranteed minimum
three percent.

Speaker 3 (11:07):
It's it's tied to sock market.

Speaker 8 (11:09):
So on my adver three date, if the sock market
goes up, I get an increase. If the sock market
remains the same, it goes down, I get a minimum
of a three percent increase. So it never ever can
lose money. And I just planted because I was moving
into a new home and I wanted to make sure
whatever happens, that my mortgage was covered.

Speaker 3 (11:31):
Okay, so that was This is living proof of somebody
who aneutized immediately. Okay, I got to take a breakway out.
More coming up, But anything you want to talk about
today is car Day. And I do have this list
and I will get to it, and you stay on
me if I tease something and I don't get to it.
But today we're going to talk about the cars that

(11:53):
are the most economic to most economical to maintain over
a ten year period. This does not take into consideration
depreciation or anything like that. This is just to maintain
the car all right. I'm Tom Martino. Remember I love
talking about fix at twenty four to seven The Extreme

(12:14):
Clean tune in check for thirty nine bucks for people
who haven't had it done and free second opinions. Give
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(12:59):
Esstsman dot com to list your home with Remax Alliance
three all three nine two zero sixteen twenty two. Hi,
I'm Tom Martino. You're a troubleshooter three oh three seven
one three talk seven one three eight two five five.
We've been talking about cars that they're not that are

(13:21):
the cheapest to maintain over a period of time, and
the Tesla is number one. All Tesla's number one for
the average. Can you imagine over ten years just spending
five grand I mean, Kevin, is that good or that's nothing?

Speaker 7 (13:41):
Yeah, that's that's that's almost no repairs.

Speaker 3 (13:43):
I mean, listen, one thing that I think we all
fall short in and that is figuring the cost of
life based on amortization. What does that mean? Well, that
means this. You move into a house and the furnace

(14:03):
is ten years old. Now what you need to figure
is that in fifteen years, let's say that furnace needs
to be replaced, or twenty years. Just take a number, sure,
and then you take the cost of it. Now, put
the cost of living on top of it, and divide
it by that number of years. Then you divide it
by that number of months, and you literally have that

(14:26):
amount of money coming out of your ass every month,
even though you're not paying it. It's accruing coming. And
people very seldom consider what's called amortized costs. As a result,
they end up they don't have money to do something.
You own a home, you barely got in the home,

(14:47):
but you add Now that also happens with cars. By
the way, Our number is three oh three Martino three
oh three eight six two seven eight four sixty six
with problems, questions and complaints. And we also want you
to call three zero three seven to one three talk
seven one three eight two five to five. Deputy bo

(15:12):
had a follow up question, Deputy Bow, what was your
follow up?

Speaker 10 (15:16):
Tom My question has always been on these dividends?

Speaker 3 (15:19):
Was with stocks?

Speaker 7 (15:20):
Yes, And let's I have an example.

Speaker 10 (15:22):
Let's say I buy McDonald's stock. It's three hundred dollars
a share, and it pays a two percent divid in.
So do you get the two percent divid in from
your three hundred dollars investment? And then what if the
stock goes up to four hundred dollars a share? Do
you get the two percent investment on four hundred dollars
because the stock?

Speaker 3 (15:43):
No, the market value of the stock. It's the face
value of the stock, not the market value. You get
paid on the face value. Would that be the value
that I bought? No, it's the face value when it
was issued. Oh, like when it was issued from the beginning, yeah,
or when they declared it, or when they turned it
into a preferred stock or a dividend stock. It's because

(16:06):
they obviously, you know, can't pay based on a fluctuating price.
And people, a lot of people have the misunderstanding that
companies benefit from increased stock prices. Well, they do in
a way in that the insiders and the officers and
all of that, their net worth goes up and down
based on the cost of their or the price of

(16:29):
their stock. For example, Elon Musk, you know, he's worth
what he's worth because his stock, which is probably his stock,
is probably ninety six percent of his net worth his stock,
and he probably put four percent away. That's a lot
of money. But what I mean is this, the wealth
of somebody goes up and down based on their stock,

(16:50):
and it's paper wealth. And if his company does well
and his stock sell for more money, Tesla doesn't make
that extra money. People think when we go out and
buy stocks that the company is benefiting. It isn't. The
company benefits from the IPO and then from the insider value,
and then from just plain profits.

Speaker 10 (17:13):
So they would benefit if the company like McDonald's bought
maybe twenty percent of their shares back.

Speaker 3 (17:20):
And held them. Well, yeah, that's what I'm talking about. Insider,
whether it's insider, whether it's it's bought back or is
held by the organizers or by officers or CEOs with
employee stock ownership. So there are many ways that stocks
benefit the company, but it doesn't benefit the company itself.

(17:43):
It benefits the principles of the company. The company itself
makes no money on the price of the stock except
for the IPO. Now, if they buy backstock, you're right,
then the corporately held stock is used to entice executives

(18:03):
or our employee stock bonuses, stuff like that. So the
bottom line is this, and this is what people lose
sight of. The purpose of investing is to grow wealth. Period,
to grow wealth, and you grow wealth by and also
it's to grow wealth and manage risk because you don't

(18:27):
want to lose money. You want to make money. But
there are times that staying level is as good as
growth because you're not losing. So there's a lot of
there are there are a lot of nuances to this.
That's why I always emphasize, truly, I emphasize if you
do a financial advisor, are they advising you and your situation?

(18:51):
Because there are no to the same. So this approach
of getting money and putting them in cookie cut or
portfolios doesn't work. Then someone says to texted me, how
the hell can you take time for each and every client.
We have what's called a hub and spoke model, So
the hub would be an advisor, the spokes would be
going out to clients. They're only allowed to have a

(19:13):
certain number of clients. And then we have another hub
and they have a certain number of clients. Now what
they can do can do. What they do is take
care of their hub. They take care of their hub,
and then we in meetings will oversee each hub. So
each hub is overseen, so everyone gets equal and individual attention.

(19:36):
So let's go back to cars. Let's go back to cars.
What is the next car in line when it comes
to the least amount of I just don't even understand this.

Speaker 7 (19:47):
Okay, are they different models or just just some manufacturers.

Speaker 3 (19:51):
It's no, they're manufacturers. Tesla's number one, it's only or
the least expensive over ten years. Lincoln, Lincoln. Lincoln. By
the way, Lincoln is just fifty two hundred dollars over
a ten year period. I don't understand that. But Lincoln
as a brandow Now listen, Number three is Pwick.

Speaker 7 (20:13):
Goad General Motors.

Speaker 3 (20:15):
Now this is this is the real cost of atens.
Remember this has nothing to do with depreciation, because that's
another expense in and of itself. So it's really really
important to know what you're buying and what it will
cause you. But there's something even more important that Kevin
and I talk about. A lot. You can have a

(20:36):
car and literally be away from that car for six
months waiting for a part. So explain that, Kevin, Explain
what you've run up against.

Speaker 7 (20:46):
There's a lot, especially electronic parts, that they're just playing
back ordered and they'll tell you there is no ETA.
Could be thirty days, could be ninety days, and you're
you know, the vehicle. When you run without it, you
have no choice.

Speaker 3 (20:58):
So now, in addition to cost, you have to worry
worry about availability.

Speaker 7 (21:01):
Yep.

Speaker 3 (21:02):
And again people say, don't tease anything unless you're gonna
do it. I'm going to tell you what I've put
in as a checklist for buying cars because of parts availability.
It's pretty obvious. Okay. We have more coming up on
the Troubleshooter Show and remembers, as Mark Schamansky says, Genesis
Total Exteriors is there ready to inspect your home for

(21:24):
all hell damage? On one invoice Genesis Tootalexteriors dot com.
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.

(21:44):
Time for an insurance checkup free no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one Help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Okay, I'm Tom Martino.

(22:09):
You're a troubleshooter. Welcome to the show. Three oh three
seven to one to three talk seven to three, two
five five. So the thing I was alluding to and
chopping for a car to put on your checklist is
parts of availability. So you need to research before you
buy a car parts availability in general, right, Kevin. I
mean that's that goes without saying, and that's hard to.

Speaker 7 (22:26):
Do because you got to you know, there's specific parts
in different years, different modeled.

Speaker 3 (22:31):
But if I came you had asked you, you'd know somewhat. Yeah,
you know, it's not a fail proup, but it's something
to put on your checklist. I agree, all right, I
want to go to Reagan, who has an issue with
century Link. Reagan, welcome to the show. What's going on?
I love the name Reagan? I always did. What's thank you? Yeah? Yeah?
Now did they name you after the President?

Speaker 11 (22:53):
No?

Speaker 12 (22:53):
Actually, my dad, who used to listen to you, named
me after a character in Shakespeare. There's a okay, Reagan,
one of Shakespeare's plays.

Speaker 3 (23:04):
Your dad listened to me? Did your oh man, did
your dad pass away?

Speaker 12 (23:09):
He did ten years ago ago.

Speaker 3 (23:11):
Yeah, okay, Well, now I'm so happy to hear that
he listened and enjoyed it. Reagan. I hope we can
help you. What's going on? Okay?

Speaker 12 (23:21):
So my mom is she still lives in the same
house where I grew up, out in the woods and
black forests, and she is a customer of century Link,
and she's had issues with them going back to twenty fifteen.
Because she finally went through and cataloged all the time
she reached out to them.

Speaker 3 (23:40):
Well, did she have the same issue or different issues?

Speaker 12 (23:46):
It started off with just the light buzzing on the phone,
and then it increased to a very loud buzzing on
the phone.

Speaker 3 (23:53):
Yeah, to the.

Speaker 12 (23:53):
Point where you can't hear when you call her and
she can't hear other people.

Speaker 3 (23:58):
Okay, I want to ask some abb questions. I want
to ask the stupid questions. First, did she try switching
out a phone to see if it was the phone?

Speaker 13 (24:07):
Yes?

Speaker 3 (24:07):
Yes, did she try? Did she try plugging it into
the CEO? They call it the central office line? Where where? Okay?
So that kat cable comes into the house and there's
a little box there and you can plug directly into
it or connect to it. Did she have anyone plug

(24:29):
into that with a phone, a portable phone?

Speaker 12 (24:33):
I don't know about that.

Speaker 14 (24:36):
The reason I.

Speaker 3 (24:36):
Asked that is many times when there's a line problem,
the very first thing sentry link does okay or anyone
is they will have they will check at the central Okay,
at the connection so where it comes into the house,
and if there is no connection, they make one there.
Everyone should have a connection where the line comes into

(24:57):
the house, so they can plug directly into that. And
then if it's clear, you know it's the house's inside
wiring because centry link, you know, sometimes we'll just say,
you know, call a repairment inside wiring in a house
can cause many problems, but it's not the Centry Links problem.

(25:17):
We do have to determine, and I'll continue with the
call and we'll do what we can, but I'm going
to tell you until we determine who if it's inside
or outside, and it doesn't mean literally inside and outside,
it means where your responsibility begins, which is after the
central office connection or is it? Go ahead? Keep talking.

Speaker 12 (25:41):
They said that it was the cable.

Speaker 3 (25:42):
Outside, So they've been what cable outside? I don't understand.
What do they mean the cable outside? And who is they?
Did Centry Link check it out? Oh yeah, okay in.

Speaker 12 (25:53):
My mom's house, let's see, probably about twenty times.

Speaker 3 (25:57):
So they claim it's their line coming to the house.

Speaker 12 (26:01):
Yeah, they said that it's the cable problem. So they
went outside and like worked to fix the cable.

Speaker 3 (26:07):
And then yeah, but when they say that that could
be that could be your mom's cable, I need to
know this. Did they say it was their responsibility?

Speaker 13 (26:15):
Yeah?

Speaker 3 (26:16):
Okay, got it. Yeah, they said that.

Speaker 12 (26:19):
The response because it's the phone line and it's also
the internet line.

Speaker 3 (26:22):
Internet line that's messed up and how does it affect
the internet the noise on the line.

Speaker 12 (26:29):
Well, the phone and the Internet are two different things.
The phone, you can't hear anything at all, like even
the answering machine won't even pick up anymore. And with
the Internet, the internet's just body going in and out,
so it's not reliable.

Speaker 3 (26:42):
And this kind oh my god, has she ever thought
about just getting another Has she ever thought about just
getting another provider or doing away with a landline altogether?

Speaker 12 (26:52):
Well, her cellular service is not that great too, because
it's out there, So she wanted to have a landline,
just forgot it.

Speaker 3 (27:00):
But I got it.

Speaker 12 (27:00):
So there's no other providers.

Speaker 3 (27:03):
I'd looked at your.

Speaker 12 (27:04):
Neighbors, looked into it.

Speaker 3 (27:05):
So all right.

Speaker 12 (27:05):
They keep putting people off saying they're going to fix us,
but then they.

Speaker 3 (27:09):
Don't, and they kay, Kaschina doesn't doesn't sues know someone
over it? Don't we have an angel at Century Link?

Speaker 15 (27:16):
I believe we do, yes, And for those.

Speaker 3 (27:20):
For those listening, angels mean inside people that we work with,
and that's proven to help us. Now they've determined it's
the outside line, but they they can't fix it. Is
that what they've tried and tried and tried.

Speaker 12 (27:34):
They keep fixing it, but then it keeps breaking again.

Speaker 3 (27:37):
When they fix it. When they fix it, does it
stay fixed for a day or two? Does she get
the right do they fix the right thing?

Speaker 12 (27:47):
It will let me see in her note. She said
that one time it was out for ten to fifteen days,
and they'll fix it and then it'll be okay for
like a few months, and then eventually it'll start to
get bad again, especially this.

Speaker 3 (28:00):
Then that tells me there's a what do they do
to fix it? Do you know?

Speaker 12 (28:05):
I'm not privy to exactly what they do, but it's
something with the cable and they were supposed to bury
the cable this last time, and it's been exposed to
the element's elements by the up by the road where
the property line is.

Speaker 13 (28:18):
I went, yeah, that's property.

Speaker 12 (28:20):
It's just hanging out like.

Speaker 13 (28:21):
Right across a couple of days.

Speaker 3 (28:22):
I think that's what their problem is. I think that's
what it is. It's interference of some kind, and it
could be mechanical interference or it could be electronic interference.
So where does the stand today? I know you're frustrated
you called us, but where does the stand?

Speaker 12 (28:38):
So right now, they came out and fixed it, supposedly
on Thursday, and they're supposed to Wednesday. They're supposed to
bury the cable line on the twenty third, but they
said that they were going to bury it a month
ago and still haven't. So then it got okay, it
stopped working again, and my god, I mean.

Speaker 3 (28:58):
I just you know, hold on there there is starlink. Now,
I don't know. Can you do a phone over IP
with starlink? I should, uh sure, I should ask Mark
about that. Mark text me if you can do an
IP phone with starlink, would you? I'm gonna add she.

Speaker 12 (29:20):
Did last weekend and hit her head, and so I
went down there to take her to the emergency room
and there was no internet and no phone, and so
we couldn't even talk to Kaiser when they were.

Speaker 3 (29:31):
Trying to get Reagan. I'm gonna I'm going to hey, Kachina,
let's turn this over to our angel. That's really what
we can go ahead and contact Suzam for that. Yeah. Absolutely, yeah,
So we call that a sentry link angel. So let's

(29:51):
just see what they can do to get to light
a fire there, and let's let's get this thing buried
or fixed permanently. Thank you very much for calling three
all three se and you stay on the line. We're
gonna get to you. Three oh three seven one three
eight two five five. Frank Duran, the real estate Man,
will do an evaluation of your home to see what
it will sell for. And he does that free of charge,
with no obligation ever to list with him. But he

(30:13):
wants you to know what your house will do in
this market. It's individual, it's real, it's completely detailed, free, complimentary.
He hopes to be of service to you, and then
if you want someone in the future, maybe you'll call him.
That's Frank Duran, the Realestateman dot com three oh three
nine two zero sixteen twenty two. Go with a sure

(30:39):
thing Denver's best roofer Excel Roofing dot com.

Speaker 14 (30:42):
You don't pay a cent until you're content.

Speaker 3 (30:48):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
customer When you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 8 (31:09):
Yeah, Ritt.

Speaker 3 (31:15):
Mad News need advice, so you don't have.

Speaker 16 (31:21):
Come runing shoes.

Speaker 5 (31:22):
As fast as we can show Shooter's gonna help coming man.

Speaker 6 (31:28):
This is the Troubleshooter Show. No Tom Martino.

Speaker 3 (31:34):
Hey, I'm Tom Martino. Welcome to the show. Three oh three,
seven to one three talk. That's our live and local number.
We also have three oh three Martino. You can call
live local and twenty four to seven and we'll get
you on the next show. Uh, if you want to
be that is three six two seven eight four sixty six.

(31:54):
Today is car Day. We're talking about cars, but we'll
talk about, of course, anything you call about. If you
have a problem, question or complaint, give us a call,
and you can always stay anonymous on the phone. You know,
I always hear Kachina talking to people about getting them
on the radio show. They call and they want help,
and they want to talk to us privately, and we're

(32:15):
just not set up to do that. But we certainly
love helping people, and we may do an initial phone
call first before you come on the air, but we
ultimately want to air these problems and we do that
for a couple of reasons. Want to directly help you
and to light a fire under the people you're complaining
about many times. And number two, we have access to

(32:36):
our experts. Today. We have Kevin Calkins shared an auto
tech dot com for maintenance repairs, electrical issues and that
is on new end used cars. You know a lot
of people learn under the impression you can't bring a
new car to them if it's still under warranty. Kevin,

(32:56):
the regular service intervals you can do and you keep
track of them. What you now Now if you ran
across something that should be covered by warranty and you know,
you'll send them to the dealer for it, of course,
but they can do all of their maintenance from day
one with you.

Speaker 7 (33:12):
Absolutely, yeah, there's no you know, you don't avoid your
warranty by doing it outside the dealers. No, absolutely not.

Speaker 3 (33:18):
And as long as you keep good records your warranties
in tag. So there might be an issue, let's say,
oh this is covered under warranty, take it to the dealer.
But no matter what, you're going to save money or recall.

Speaker 7 (33:29):
We see recalls all the time, Yeah, and you send
them to the dealer absolutely, But but they can be
your car maintainer.

Speaker 3 (33:38):
They can take care of you, sure, and when they
take care of you, it's way better than a dealer. Now,
of course they don't have loaner cars. Dealers, by the way,
are cutting that out too, but a lot of them are.
All right, let's go to Bonnie. Bonnie has an issue.
She's been working with Bow and go Aheadne Bonnie was

(34:01):
when did she call.

Speaker 7 (34:02):
Up on April twenty second?

Speaker 3 (34:04):
April twenty second, okay, at.

Speaker 10 (34:06):
Noon regarding her twenty thirteen jeep wrangler.

Speaker 3 (34:10):
That's yes, Oh my god, that was a big deal.
That was a big deal. And the original problem was
that she's had a problem obviously, and it wasn't it
was a jeep. It was a jeep wrangler. You said, right, yes?

(34:31):
And what was the date she.

Speaker 10 (34:34):
Called in on April twenty second, on Tuesday at noon?

Speaker 3 (34:38):
April twenty second, Man, you got detailed record. April twenty
second was the original caller call. And I remember this
because it was kind of it was really jacked up
and it was something I want to recap my notes.
She bought in marsh a twenty thirteen cheap wrangler with
a one hundred and seven thousand miles on her from

(35:00):
AutoNation Subru. By the way of all the AutoNation dealerships,
AutoNation Suberu generates more complaints than any dealer. No, no,
not any dealer, excuse me, any AutoNation dealer and it
and it has an unbalanced amount of complaints. Now, I'm
not saying they're wrong in this case. They're probably actually not.

(35:23):
But what I'm saying is AutoNation Subaru for some reason,
I don't know what it is, folks, Okay, I'm just
telling you, for some reason, they have a ton of complaints. Okay. Now,
after a month, the check engine light came on. It
was low on oil. She added oil, but it did
not clear the code. The light didn't go off. Some

(35:44):
friends checked it out and no problems were found. The
oil solenoid failed. What does that mean, bo the solenoid.

Speaker 17 (35:54):
Or god, it was this selenoid if I'm right, Bonnie on.

Speaker 3 (35:58):
The sensor or what? Kevin? What does that mean? The
oil solenoid?

Speaker 7 (36:01):
It's what it uses for oil pressure.

Speaker 3 (36:03):
Okay, So maybe that was faulty telling her she needs oil.
She has a ten year unlimited mileage warranty. Now, first
of all, I don't believe it's a ten year unlimited
mile issue. So what was that warranty about? Do you know?

Speaker 10 (36:16):
Did you she has a ver toss warranty, extended warranty.

Speaker 3 (36:21):
It's not a ten year unlimited mind. I don't believe
it is. Of course it's not.

Speaker 10 (36:25):
I didn't get down that road.

Speaker 7 (36:27):
But what makes me mad?

Speaker 3 (36:28):
Ald On? But an extended warranty may cover. But what
makes you mad? Without giving away the case yet.

Speaker 10 (36:34):
Well, she's kept the vehicles, consuming three courts, three to
three and a half courtse for.

Speaker 3 (36:39):
She said she paid thirty one to ninety eight for
the warranty three thousand. Okay. The warranty is denying the
claim because she admitted running it low on oil. This
is where, this is where it really gets Harry. The
service manager contacted Bonnie and arranged for an oil consumption tests.

(37:00):
So where are we today? Where are we today?

Speaker 10 (37:06):
I've tried to contact Matt Click, the service manager at
the AutoNation.

Speaker 3 (37:12):
And all that's okay, Matt, Matt okay.

Speaker 10 (37:15):
Click yeah, And then I didn't get any response. All
we want is the So, Bonnie, did they do the
oil consumption test?

Speaker 15 (37:25):
Yes?

Speaker 12 (37:25):
They did?

Speaker 15 (37:26):
What did they find they found that they couldn't find.

Speaker 2 (37:30):
They couldn't find anything.

Speaker 3 (37:32):
So but she still, what does that mean? They could
not find So it was not consuming excess oil?

Speaker 15 (37:39):
Oh no, it's consuming She goes through a court of
oil a week on that jeep.

Speaker 3 (37:44):
And when she says, she's referring to someone else.

Speaker 7 (37:47):
Her daughter, her daughter, her daughter's card.

Speaker 3 (37:50):
How do we know now now? So the warranty though,
the warranty is saying it's owner abuse.

Speaker 15 (37:57):
Right, they are, they are, But that's not correct, because
sure code came up. She immediately pulled over with that car.
She put them oil in the car so nothing came
up on the sticks, took it right back around the
block and put a couple more quarts than that.

Speaker 2 (38:15):
Deep right, and well had it towed?

Speaker 15 (38:18):
They didn't clear and she had.

Speaker 3 (38:20):
But it all comes down to this. It all comes
down to this. Did she run it long on oil
or not? And did she run it for a long time?
Kevin for it to call it what? By the way,
let's get to this first. Then I'll ask Kevin, what
is the problem with it now? Doesn't need a new engine?
Are they seeing the engines blowing? What are they saying?

Speaker 4 (38:38):
Bo?

Speaker 10 (38:39):
Well, the engine runs, but you can't be driving around
when you're losing a quart of oil a week.

Speaker 7 (38:45):
I think they weren't the companies to take care of it.

Speaker 3 (38:48):
Well, they need to take care of it. If it's
a warranty issue, I don't believe. Well, first of all,
one hundred and seven miles, Kevin, we just give your
thoughts on this.

Speaker 7 (38:57):
Well, the three six has never been a good motor Chrysler,
so it does have issues. But I mean, if they
did an oil consumption test with no results, that doesn't
make any sense.

Speaker 3 (39:07):
So well said, no, No, they did find let me
get this straight, Bonnie. They did find it was using
excessive oil, but they did not pinpoint the problem.

Speaker 15 (39:20):
No, they said that they didn't need there's no oil
underneath the car. But they did say that they're underneath
the intake manifold. They thought on that it was probably
some oil that had no what But.

Speaker 3 (39:33):
What I'm getting at was my statement true. They they
confirmed that it has high oil consumption, but could not
find the cause correct. Okay, So Kevin, what do you
what does an extended warranty do like that if they
come to you, they may.

Speaker 7 (39:48):
Want us to tear down the motor to the point
of failure and prove to them what the issue is.

Speaker 3 (39:54):
See, that's what I'm thinking. Most warranty companies say, tear
it down at your ex fence.

Speaker 7 (40:00):
Yep.

Speaker 3 (40:01):
Then if it turns out to be a warranted item,
we'll pay for the teardown. Yes, If not, you have
to pay for it on your own. Did they offer
anything like that? Bow to her.

Speaker 10 (40:11):
I can't get them the AutoNation to return my call
to have a conversation about it, and they sent me
to their public relations. I've sent them three or four emails.
They just absolutely will not contact me. So the reason
I had Bonnie call in I thought it might be
good if she could take her jeep over to Kevin
at Shirt and aut Okay, so.

Speaker 3 (40:32):
How Kevin, what would you do if you got that car?

Speaker 7 (40:34):
And well, I mean, first thing we do is reach
out to the warranty company and get their procedure. Each
one's a little bit different, and more than likely they're
going to want to tear down to cause it, you know, to.

Speaker 3 (40:45):
What could with an engine with one hundred and seven
thousand miles and you don't like this engine to be
in with y what could she have done with one
hundred and seven thousand miles to cause this.

Speaker 7 (40:57):
Well, she's only had the car for how long?

Speaker 2 (40:58):
Though?

Speaker 3 (40:59):
When did it start? Bonnie? She bought at March eighth.
When did the high oil consumption begin?

Speaker 7 (41:08):
Yeah, I don't see where she is, Donnie.

Speaker 3 (41:10):
Is Bonnie? Is Bonnie still there or not? Help me out, guys, Okay,
I guess she disconnected?

Speaker 7 (41:17):
Yea, so very little I think she can do to
the car in three or four months. That's that's an
oil change, innerval, there's nothing so yeah.

Speaker 3 (41:25):
But then again, it could be a pre existing condition.
I'm not going to cover that either.

Speaker 7 (41:29):
That's to be determined.

Speaker 10 (41:30):
Sure, that's a good point, tom being pre pre existing. Now,
this lady Bonnie works.

Speaker 3 (41:36):
As Bonnie's back. Well, it's called veraitos veritas, veritas veritas,
which by the way means truth. Okay, so here's the thing. Okay,
we got a problem here because we can't get a
hold of Veritas. Bonnie. Let me ask you this, Kevin.

(41:57):
I think you should take it to Kevin. I can
hear you, Bonnie, this is what I think you should do.
I think you get over to Kevin Calkin, share it
an autotech and let him contact Feritas I'll bet you
he can contact him.

Speaker 7 (42:08):
Oh yeah, we'll got hold.

Speaker 3 (42:09):
Him, you know what, and then let him work it
out with a diagnostic for them.

Speaker 15 (42:14):
And here's one more piece of it, Tom. So she
does not have an emission on that vehicle or a
coupon from the time she bought it.

Speaker 3 (42:23):
So they never hold on No, they never. They never
did the If they didn't do that, they have to
rescind the deal.

Speaker 15 (42:31):
They did not do it. They didn't give her a coupon,
and they did not do an emission. I'm gonna tell
you it is not going to pass the missions. It's
burning oil.

Speaker 3 (42:39):
You're right now, here's the problem. Even though she didn't
get the coupon and they didn't do it correctly, they
don't have to be They can still claim she ruined
the engine. This is why Bonnie trusts me when I
tell you this. The fact that you don't have that
is good. Okay, we can use that. And by the way,
bo why don't you con tack the dealer about that?

(43:01):
I will, I'll call it all right, that's an issue.
We'll have bowork on that. But here's what I want
you to do. Like it or not, we need to
get it over to Kevin Caulkin. He needs to say,
to the Veritas warranty, here's the situation. Bring the results
of your oil consumption test, and then I know what

(43:23):
they're gonna tell Kevin. They're gonna tell Kevin she has
to pay for the teardown. They will send someone to
inspect it. If Kevin and that inspector determine that it's
a warranty issue, they'll cover it. But I'm gonna tell
you what I think. I think they're not going to
cover it. And here's why it's They're going to say,

(43:45):
because it happened within days of owning it, it was
a pre existing condition. Bonnie, Yeah, I got that. But Bonnie,
no matter what, no matter what, you got to get
it to a show. Okay. Now, by the way, Ed
has a suggestion. Go ahead, Ed, what is your suggestion?

Speaker 18 (44:06):
Yeah, just real quick. When they do that oil consumption test,
you know it starts out with a fresh weel change,
You clean the dipstick, and then your market with a
sharpie so you can see how much it's going down.
You usually have him come back with him five hundred
miles or so. But then there's more to that test.

(44:27):
You got to do a blow bye test, and you
do a leak down now and your experts there could
kind of explain what that's all about.

Speaker 2 (44:37):
If there's a steck.

Speaker 18 (44:38):
Engine light on, then of course you're gonna want to
run the toads on it all that kind of stuff.
But you know that that leaked down and the blow
by tests are really important because it kind of tells
you where where's.

Speaker 3 (44:52):
That a lot going?

Speaker 18 (44:53):
Is it rings?

Speaker 1 (44:54):
Is it?

Speaker 18 (44:54):
Is it vowel guides?

Speaker 4 (44:56):
You know?

Speaker 18 (44:56):
But you know, you got some pretty good guys there, don't.

Speaker 3 (45:01):
Oh yeah, but normal wear and tear. Remember, an aging
of this engine is not going to be covered. Talks failure,
These extended warranties aren't going to cover it. And Bonnie,
it's a fact of life. You're stuck with it right now.
You're you're not going to get there's no magic here.

(45:21):
Unless we can find an issue that the warranty will cover,
you're going to be You're going to have to pay
for it. So what will it cost if she had
to tear down and rebuild and reinstall the engine, what
will it cost?

Speaker 7 (45:37):
You're probably between ten and twelve grand to put her
a new motor in it?

Speaker 3 (45:40):
Is it even worth it.

Speaker 7 (45:41):
That's the tough part. Yeah, the cheaps value.

Speaker 3 (45:45):
So did she have this checked out before she bought it?

Speaker 15 (45:52):
She brought it up here after she bought it and
we looked at it and it was full of oil everything.

Speaker 3 (45:57):
Wait wait, wait, who who's we?

Speaker 15 (46:02):
My husband and I am one of my mechanics that
work with me. Who's the master for City of Thornton
our fleet department? So but again, unless you have a
code or you know there's something wrong, where are you
going to see it?

Speaker 7 (46:16):
You know what oil oil?

Speaker 3 (46:18):
Right, You're not going to know about it. But you
can do a leak down. You could do a compression
tech on a pre buy.

Speaker 7 (46:23):
It's typically not done in a pre buy unless you
have codes or some other indication.

Speaker 3 (46:28):
So there's no indication.

Speaker 15 (46:30):
That code that came up was the pdoix.

Speaker 3 (46:33):
A P zero sixty six code, whatever the code is.
What I'm getting at is, let me just say this again. Okay,
I got to take a break. You buy a car
with over one hundred thousand miles, expect to spend expect
to spend a lot of money there, There's no way
around it. That's why people should use money to buy

(46:55):
a fairly new car. Or a new car. I'm Tom
Martine Moore, coming right up, go with a sure thing
Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check

(47:16):
up free, no obligation. In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three oh three seven to seven to one help.
You'll think you're his only customer when you choose Frank
Durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Here at three oh three seven to

(47:39):
one three talk or three h three Marchina. Hey, you
know what, we got to get to this call, so
really we can't. We can't help Bonnie. Bonnie needs to
make an appointment as sheridan and then we'll take it
from there. That's all. That's what we have to do. Now.
On a Donnie has a comment on this oil issue. Donnie,

(48:00):
go ahead, what what's going on?

Speaker 2 (48:03):
Okay? So I'm assuming this jeep Wrangler is a three
point six liter V six motor. Yeah?

Speaker 7 (48:10):
Is that okay?

Speaker 3 (48:11):
Kevin? Okay, go ahead many.

Speaker 2 (48:13):
I own many jeeps and work on all of ours
all the time. So the three point six leader Pensar
motor that they put in these vehicles, vehicles, they have
an oil filter housing flash cooler that sits underneath of
the intake manifold. The intake manifold is it's pretty much

(48:34):
just two pieces. Okay, you don't have to come up
to get her that those pieces are popular for cracking
or the seals that feel that to the block you bad.
Oil will sit underneath there and as you drive, of
course you don't work. Oil is running through right, and
it's that valley gets full. I mean she shouldn't. But

(49:02):
I also heard that, you know, somebody, somebody said that
they didn't notice oil into there, promise you.

Speaker 7 (49:10):
Yeah, that was the dealership said that. Now he's right.
It's a very chronic problem with the three six is
you will filter housing.

Speaker 3 (49:17):
Well, good, that's something he'll check. Then that's something Kevin
will check.

Speaker 7 (49:20):
Absolutely.

Speaker 3 (49:21):
Thank you, Donnie, appreciate it. Deputy Chopper has a follow up,
and Deputy Chopper, this is from earlier this week. What happened, Well,
tell me what the original problem? Well, well, who was
the caller? By the way, I want to look it up.

Speaker 19 (49:41):
It's a she pronounces them.

Speaker 9 (49:44):
Maybe.

Speaker 3 (49:47):
Okay, go ahead and tell me I can't find it,
but go ahead and tell oh I found it. I'm sorry. Yeah.
She in on April second, traded in a car with
groove Subaru Broadway Bellevue, and the dealer paid it off
a month later, which caused her to have a ding
on her credit. Again. She didn't have any additional costs,

(50:09):
but it was a ding. And I said, look, you'd
have to literally prove that that caused you damage for
you to go after the dealer, and it'll cost you
probably more than it's worth. So that is an issue.
I don't think there's anything you need help her. I mean,
she has to have real damages for slander of credit.

(50:31):
But they sold her some warranties that were crap. Whin
she'll warranties, wheels and tires, extended warranty, blah blah blah.
And I said, look, Chopper, she's got what she said,
ten thousand dollars in warranties. Is that how much she had?

Speaker 13 (50:49):
It was actually eighty.

Speaker 3 (50:52):
Wow. Okay, that's still a lot of money. So were
you able to get any of those canceled.

Speaker 19 (50:59):
Well, here's the good is Tom. This dealership has gone
through a lot last couple of months and changed and everything,
and they have a new general sales manager who has
worked with me, and I will tell you this guy
bent backwards. He just called me about five minutes ago.
He's going to new away with all the warranties.

Speaker 13 (51:21):
And the only issue might be.

Speaker 2 (51:24):
She might think she's going to get the eighty one
forty two.

Speaker 3 (51:27):
No, no, no, it'll reduce her It'll reduce her loan balance.

Speaker 19 (51:32):
Right, that's correct, Tom, And I'm very pleased with what
he's saying. And it made me think that Groove is
really trying to do a good job and help her
out on this.

Speaker 3 (51:44):
I mean, I think that is that is really good.
And I hope she understands she's not getting a check.

Speaker 19 (51:55):
I'm going to call her unless she's calling in right now.
I saw her name Papa up on the screen.

Speaker 3 (52:00):
Yes she is. Let's bring her up. She's calling right now.
Let's let's bring her up. Chopper. Hold on a second, Emily,
the new general sales manager is refunding all of that.
It will reflect in your loan balance because you did
not pay out of pocket. For it.

Speaker 17 (52:18):
Correct.

Speaker 15 (52:18):
It was.

Speaker 3 (52:19):
It was on a loan. So that's good news though
that it's going to be refunded. I want you to
verify that the loan balance goes down.

Speaker 13 (52:30):
Okay.

Speaker 15 (52:31):
Yeah, I still haven't spoke with anybody from Grooves to Grow.

Speaker 19 (52:35):
So I okay, Yeah, he said he was going to
call her, right, Okay.

Speaker 2 (52:41):
Talk to me.

Speaker 3 (52:42):
Well, we'll stay on top of it, and I hope
this is a sign of things changing at Groove. That'll
be wonderful and Emily, you and Chopper can follow that along.
But listen, I doubt the guy would say he's going
to call if he doesn't. In fact, he called Deputy
Chopper this morning to tell him that, So I think
that's really good news.

Speaker 2 (53:03):
He knows we were going to go on.

Speaker 19 (53:05):
The air, so I'm sure he's going to contact your effectors.

Speaker 3 (53:07):
Yeah, and again we love when companies come through. By
the way, speaking of coming through, denverregion, dot Com has
stem cell therapy for neuropathy. Now, this is new treatment
they're doing and they're having tremendous results if you have neuropathy.

(53:29):
You know, listen, I know people do this light therapy
and all this other crap. Really there's very little you
can do except rebuild nerves, and stem cell therapy is
doing it. Denver Region dot com. Go with a sure

(53:49):
thing Denver's best roofer Excel Roofing dot com.

Speaker 14 (53:52):
You don't pay a cent until you're content.

Speaker 3 (53:58):
Time for an insurance check up, free obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven seven
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three all three nine
two zero sixteen twenty two. Hi, I'm Tom Martino, your

(54:23):
troubleshooter three O three seven one three talk seven one
three eight two five five So we have Kevin Colkin
with us shared in auto tech, today is car Day.
If you have a problem, question to complain, you can
call about cars or call about anything. We've been talking
also about cars that are the cheapest to maintain over
a ten year period. And uh, let me just tell you.

(54:46):
We said number one is Tesla. All Tesla's these are
manufacturers five thousand dollars over a ten year period. It's
actually five point fifty. The Lincoln is right behind them.
Why the Lincoln, we don't know. It's fifty two dollars.
They don't give models, they give names. Buick is next
number three, and it's tied with Toyota, which is you know,

(55:11):
three and four, So they're basically tied, the Buick and
the Toyota. The Hyundai is number five. Now, all of
these top five are under six thousand dollars to maintain
over ten years, so they're all pretty damn good. Okay,
pretty damn good.

Speaker 8 (55:29):
Hey, Tom, they differentiate between electric and gas.

Speaker 3 (55:35):
No, see, they're just giving they're just giving the manufacturer. Well,
wouldn't you assume that EV's and game?

Speaker 7 (55:43):
Wait, what did you say, Kevin on there? I mean
interviewing under under warranty. Fine, but over ten years.

Speaker 3 (55:51):
That's what they're saying. They're saying. The Nissan is number six,
still under six grand. Number seven is Ford still under
six grand. You top six grand when you get to
the Mazda, which is number eight. Number nine at six
grand is Chevrolet. So they're talking about manufacturers, and let
me let me see what they say. Now, what are

(56:12):
the most expensive cars to maintain and repair? What would
you say number.

Speaker 7 (56:16):
One is any European.

Speaker 3 (56:18):
Well, let's just take again.

Speaker 7 (56:19):
Mercedes.

Speaker 3 (56:20):
Nope, the land Rover land over, drum roll please, the
land Rover a piece of garbage, A piece of garbage.
The land Rover over a ten year cost it's seventeen thousand,
four hundred and fifty. Of the other cars, Porsche's number two.

(56:45):
These are the most expensive cars to maintain and repair.
The Portia Collegion, the Mercedes Benz the average ten year
cost is thirteen grand. That's number three is the most expensive.
Number four the Audie at eleven thousand bucks. The Audi.

(57:10):
Number six is Volvo. I'm surprised Volvo is one of
the most expensive ninety eight hundred dollars ten year costs.
The BMW Yes, thank you, that's me ninety eight hundred bucks.
And I will tell you the Beamer. You know, listen,
they drive wonderfully, they perform wonderfully, but the cost is

(57:33):
outrageous for everything. Everything is out rageous. And this is
number six on the top ten highest cars to maintain,
and Mercedes is number three. So why are these good
cars so expensive to maintain? Why are they? Kevin? Does
it mean righting?

Speaker 7 (57:53):
You touched on those cars is four times the price
of any.

Speaker 3 (57:56):
Other quote why, I don't know.

Speaker 7 (57:58):
The engineer Minia.

Speaker 3 (57:59):
Is number eight on the most expensive cars.

Speaker 7 (58:01):
You got to do a valve cover gasket's twelve hour
job on a BMW?

Speaker 3 (58:05):
Is it because of the way they're built and put together?

Speaker 7 (58:08):
It's not smart to the way they put things together.

Speaker 3 (58:10):
It's not, Oh my god, but it's just.

Speaker 7 (58:13):
Simple things that are extremely expensive. That's that shouldn't be.
You know, an oil filter on a BMW's forty bucks, wow,
instead of the seven.

Speaker 3 (58:22):
Dollars you get aftermarket.

Speaker 7 (58:23):
No, not on a lot of them. You can't really
you know, even the aftermarket they're rebox.

Speaker 3 (58:29):
I really should have done a lot more research. This
is all the more reason to have because my car
only has thirty thousand miles on it, but it will
about thirty three thousand right now. It will truly start
costing money at about forty or fifty thousand.

Speaker 7 (58:45):
Fifty sixty is the Cliff.

Speaker 3 (58:49):
The Acra number nine most expensive car.

Speaker 7 (58:53):
Surprised see any Japanese car.

Speaker 3 (58:55):
And number ten is the Ram.

Speaker 7 (58:57):
Yep.

Speaker 3 (58:58):
You know what's odd? They ave manufacturers, except the Ram
is not a manufacturers.

Speaker 7 (59:04):
It's separate from dods.

Speaker 3 (59:05):
Hall. Oh, I didn't know that either. Okay, I'm still
old school.

Speaker 7 (59:09):
I go to look up Dodd's trucks and I can't
find it under Dodds because it's under Ram.

Speaker 3 (59:13):
Okay, So people, what do you think of that? You know,
my son has a Tesla. I got him as a
gift for graduation in college and all that. And we've
not spent a dime on that car. Sure, not one,
not one dime on that car.

Speaker 7 (59:30):
Yeah. The biggest thing is tires on them, because they
do go quick.

Speaker 3 (59:32):
Now, one thing I do want to mention about Tesla,
and Mark might dispute it. He's not here, but he's
welcome to call in. And that is this it is.
It is really bad with finish and trim. They don't
do a good job.

Speaker 7 (59:51):
It looks homemade sometimes and.

Speaker 3 (59:52):
There they're stark. I like the darkness, the minimalist. I
like that. I love it, and that gives the appearance
of beautiful lug and it's easy. But I'll give you
an idea. My son's head rests on the Tesla. So
when I said I didn't spend any money, I was
talking about maintenance. We bought a new headrest for the
driver's seat. It's simply melted behind it. And first of all,

(01:00:16):
I don't know what we don't even know what the
wear is. It's like it's just like it started feeling
sticky and tacky, like like a glue of the head
rest deteriorated. And when I went online to buy them,
you could see where people are doing replacements because of it.
So it truly is a problem. And we're talking about

(01:00:38):
Oh and then knobs that'll come off or crack or
get brittle, you know. So I don't know where they're
sourcing their interior trim parts.

Speaker 7 (01:00:47):
If you can get a land Rover finish in a Tesla,
you'd be.

Speaker 3 (01:00:50):
Set right, That's right, you know what land Rover see,
the range Rover is a very beautiful car. I think so,
But it's a piece of garbage. It's a piece of
I wish it wasn't a piece of garbage because I
love the way they look. Beautiful car, they are beautiful cars.
So what I'm talking about, I'm talking about it is

(01:01:19):
it is not good with finish and trim. And again
Mark might have something to say because he uses his
s as an everyday driver and they just bought the
which one, the X the X.

Speaker 7 (01:01:31):
That's an awesome car.

Speaker 3 (01:01:32):
God, it's beautiful. Look at I love Tesla. I want
to get an X. I do. I mean, I really,
really really do. My problem is I'm losing so much
on the Beamer. It just doesn't seem right. Does Tesla
have a good lease program? Yes?

Speaker 7 (01:01:49):
And no. I mean you're going to take a beating
on the Tesla.

Speaker 3 (01:01:51):
Too because of the depreciation.

Speaker 7 (01:01:53):
Appreciation that they go through. They do.

Speaker 3 (01:01:55):
Yeah, but I love I love their X. I love it.
It is apps ably.

Speaker 7 (01:02:00):
Prefer a quick tour with the self driving. Oh god,
is that amazing?

Speaker 3 (01:02:04):
Marcus hooked on more of the self driving than anything
in the world. And you know what's really funny is
these stupid idiots that call self driving self driving. They
have the nerve. My Beamer has the nerve to call
some of their stuff self driving. Hell no, not even close. Hey, Will,

(01:02:25):
I got to take a break. Will I want you
to hang on? Okay, I want to come back and
talk about go Cats speed shop. God, this guy, this
guy is a crook. So we'll talk about that coming
up on the Troubleshooter show. By the way, kin h
Windows or kh Home Solutions also has painting pros kh

(01:02:48):
Windows dot com. Go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't pay us until
you're content. Time for an insurance checkup free, no obligation.
In comparison, call Compass Insurance paying too much your coverage

(01:03:11):
at dozens of insurance companies find out now three all
three seven to seven to one. Help. You'll think you're
his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax
Alliance three all three nine two zero sixteen twenty two.
Hi Tom Martino here at three O three seven one

(01:03:32):
three talk seven one three A two five five. Okay,
let's go to the phones. I gotta find my people.
Here we go, let's do it. Okay. So Will wants
to talk about go Cat's speed shop and this from
a couple of weeks ago. We've had so many complaints

(01:03:56):
about this guy. This guy is a scumbag. I mean
a scumbag. I can't believe how many people he has screwed. Oh,
it's unbelievable. Will, what do you have anything new to
tell us?

Speaker 11 (01:04:15):
No?

Speaker 7 (01:04:15):
I don't really have anything new.

Speaker 9 (01:04:17):
I was just kind of following up to see if
you guys have got anywhere with this guy.

Speaker 3 (01:04:20):
Well, well, we've had I'll tell you what we've had.
Will We've had other people who've had the same problem.
This man, in my opinion, should be arrested and in jail.
He is such a crook, but no one enforces consumer
kinds of laws. I mean, really, we're out in the cold.
That's the God's honest truth. People who cheat people get

(01:04:42):
away with it. I mean, how else can I put it?
People who cheat people get away with it, and there's
not much we can do about it. I mean, I'd love,
I'd love to tell you something differently, but I can't.
I put him up on the sleeves. People are writing
to me, people are getting judgments against the guy, but

(01:05:04):
it's just not gonna do any good. Okay, that's the truth.
We just have to put the word out and that's
what I've been doing. I'm Tom Martine. We have more
coming up on the Troubleshooter Show. Go with a sure
Thing Denver's Best roofer Excel roofing dot com.

Speaker 14 (01:05:23):
You don't pay a cent until you're content.

Speaker 3 (01:05:28):
Time for an insurance checkup, free, no obligation in comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies. Find out now three oh three, seven
to seven to one help. You'll think you're his only customer.
When you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two, you don't have.

Speaker 5 (01:06:01):
Come runing just as fast as we can. Shooter's gonna help.

Speaker 3 (01:06:07):
Come man, This is.

Speaker 6 (01:06:09):
The Troubleshooter Show. No Tom Martine.

Speaker 3 (01:06:13):
Hey, I'm Tom Martino. Welcome to the show. What we
want to do is solve problems. If we can't answer questions,
say complaints, make people's live lives just at a little easier.
This hour brought to you by One Clear Choice Garage Doors.
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(01:07:22):
cars to maintain and the most expensive cars to maintain
in some regards. But hands down, ev vehicles, even with
the cost of battery replacement, turn out to be great
cars when it comes to maintenance. Great cars. So what

(01:07:44):
does that mean for used cars? I have a theory
about the value when buying used cars, and a lot
of people say it doesn't make sense, but it makes
complete sense when you have cars that don't depreciate a lot.

(01:08:06):
Think about this now, a new car, if it doesn't
depreciate a lot, then it's very expensive to buy as
a used car. Then if you take a car that
depreciates a great deal and you go out to buy

(01:08:27):
a used car, they will be much cheaper for the
same vintage. So if you have a Toyota which doesn't
depreciate a lot, and it has fifty thousand miles on
it and it's two years old or three years, and
you have a Chevy that has fifty thousand miles on it.

(01:08:49):
That's three years. The Chevy will be cheaper. Now you
may say, yeah, but the Toyota is better, not necessarily.
Not necessarily, it's better as a new car because it
doesn't depreciate a lot, so it maintains its value. But

(01:09:11):
if you're out buying a used car, you want one,
you literally want one that depreciates a lot. Okay, that's
just the way it is. So if you're looking for
a good used car value, you want a new car

(01:09:31):
that really depreciates. A new car that really depreciates, so
they're like nearly new when you buy them, but you
pay much less for them. So what about consumer reports?
What do they say? They're going strictly by reputation and

(01:09:52):
costs and all that, and they say that used cars
they disagree with me a little. They go with Toyota
for a lot of used car values, and Mazda and
they go with Toyota cameras, and they go with I'm
looking at kias and things like that, you will pay

(01:10:17):
much much more. They're not talking about costs here, they're
talking about the type of car. And again the Japanese
cars are very dependable, but so are American cars. Afford
it a Chevy, They're really good vehicles. So in a
used car, if you buy the cars that depreciate the most,

(01:10:39):
you're going to have a better time of it. You
just will. It will be a better time of it.
You will get more car and you will get it
for less money. Now, Ray, what is on your mind today?
Welcome to the show. And as I say, you can
always call us twenty four to seven at three h three, Martine,

(01:11:02):
what is that is he there? Ray?

Speaker 2 (01:11:05):
This is ready. I'm just going to know as anything
can be done about these grobo calls?

Speaker 3 (01:11:09):
Well, sure they can be sure something can be done. Now,
there's already something a no call list, and there are
laws in place, and there are ways that consumers can
sue these robo callers and make money. And I'm telling
you there you can actually do it now, Deputy D.

(01:11:30):
Deputy D has been making a little side business here
suing people under the Telecommunications Act, which robo calls are
covered under. You can, if you can stay on the
line long enough to find out who they are, you
literally can sue them, and you can even get attorneys fees.

Speaker 9 (01:11:50):
Okay, I they get.

Speaker 3 (01:11:54):
How many, Ray, how many robo calls do you actually get?

Speaker 1 (01:11:59):
I've got about.

Speaker 3 (01:12:01):
What more? Wait a minute, Wait a minute, now, I
don't get near that. You got ten already this morning.
Did you put your phone on a no call list?

Speaker 4 (01:12:13):
No?

Speaker 1 (01:12:14):
But I blocked the phone, but it's still another number.

Speaker 4 (01:12:16):
Come.

Speaker 3 (01:12:17):
No, No, you have to Okay, this is not going
to be this is not going to be the complete solution.
But Ray, it'll definitely help you. You need to go
to a no call list. You need to do that. Okay.
So well, that's that's a good question. It's been so long.

(01:12:37):
Sign up on a no call list. Let's find out.
I'm looking it up here. I think that that's what
you have to do. So here it is to register
your phone number on the National New doc Call list.
There's an official website here. It is ready do not
call do not call dot gov. When you say do

(01:13:07):
not call dot gov, my god, you really are having
a problem. So when you go it's it's put on
This website is put on by the Federal Trade Commission.
When you go there to do not Call dot gov,
the very first thing you see is the National do

(01:13:28):
Not Call Registry and you can report unwanted calls. You
can register your phone, or you can verify that your
phone is registered. So that is what I would do
if I were you.

Speaker 20 (01:13:44):
Also, honest goodness, if you're in Colorado, do Colorado no
call dot Com? Colorado no call dot Com?

Speaker 3 (01:13:52):
Really? So why is it one's local ones national? Okay?
I don't understand why why you would have to have
both though, Dragon, I.

Speaker 20 (01:14:08):
Mean it seems to don't recall why, but I know
that there is some stupid, dumbass reason that you really
have to do one local, one national.

Speaker 3 (01:14:17):
Okay, So I am so. I just went on to
look at it and it says it talks about if
you're on the list or not, okay, and it said
that it takes about five minutes. So what is the

(01:14:38):
one dragon for Colorado?

Speaker 9 (01:14:39):
Again?

Speaker 20 (01:14:39):
Colorado no call dot Com?

Speaker 3 (01:14:44):
Okay, I got it. Now, do you know if Colorado
noo call dot Com if you go there, does it
take care of the national registry?

Speaker 1 (01:14:54):
No?

Speaker 7 (01:14:54):
You have to do it on both.

Speaker 3 (01:14:56):
Oh okay, Well that's good to know. Thanks for calling
Ray all right? Three O three seven one three talks
seven one three A two five five. I got a
text here asking me to clarify what I'm talking about
when I talk about amorized costs in life. I can

(01:15:16):
go over that. It won't take long and I'll take
all of your phone calls. Plus, we have Kevin talkin
with us. That's from Shardan Auto Tech three oh three
seven one three Talk is our number seven one three
eight two five five. Go with a sure thing Denver's
best roofer Excel Roofing dot com. You don't pay a

(01:15:39):
cent until you're content. Time for an insurance checkup free
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out Now
three oh three seven seven one help. You'll think you're
his only customer when you choose Frank Durand the real
estate Man dot com to list your home with Remax

(01:16:00):
Alliance three oh three nine two zero sixteen twenty two.
Hey Tom Martina here three oh three seven one three
talk three three seven one three eight two five to five.
So I went to uh the no call list and
I wasn't registered. I thought I was. So I just

(01:16:23):
registered my phone number and I haven't been ginning any calls.
By the way, Deputy Dimitri's on the phone. Uh. And
then I have another question for Joe Cano, financial planner
on this on the Newity. But Dimitri, I want to
get to on this no call list. Dmitri, let's talk

(01:16:43):
about it if you want to. Is a robo calls suable?
Can you sue the people behind robo calls?

Speaker 9 (01:16:53):
Yes?

Speaker 4 (01:16:54):
In fact, robo calls are prohibited under most circumstances, even
if you're.

Speaker 1 (01:17:00):
Not on the no call list.

Speaker 4 (01:17:02):
The no call list prohibits calls like manually dialed and
manually operated calls to people who are on the no
call list. Now, the reason I called in is because
you and Dragon had a discussion about why to get
on one or the other of both, right, and.

Speaker 3 (01:17:18):
We were talking about there's a national one and then
there is a Colorado one. So go ahead, sir, Yeah,
you should get on both.

Speaker 4 (01:17:26):
And you know, there's a practical reason outside your ability
to sue, which is that there are a lot of
legitimate telemarketing companies who really do scrub their databases against
the no call lists, and those lists are provided by
the governments of these telemarketers. And so just getting on
the list, we'll get rid of a vast majority of

(01:17:47):
the phone calls that you get. And then once you're
on the list, if you continue to receive calls, which
you will, then then those become actionable. You can start
suing under the federal law for fifteen hundred per call
or text message, but you have to have two of
them from the same defendant. And then under the phone.

Speaker 3 (01:18:09):
Oh wait a minute, you have to have two before
you can sue.

Speaker 4 (01:18:14):
In most cases, if you want to sue under the
federal law, which is the FTCPA, you have to have
two violentive calls. So everybody gets a freebie under the
federal law.

Speaker 3 (01:18:24):
But that is very interesting, very interesting state law.

Speaker 4 (01:18:29):
The state law, however, does not allow any freebies, and
so you can sue after the very first call or
text message. The downside, of course, is that the state
law provides for five hundred dollars per call or text message,
not fifteen hundred per per caller message like the federal
law does. But the biggest benefit, and I realize not

(01:18:49):
everybody wants to go to court as a hobby like
I do, but the biggest benefit is that it really
just getting on these lists and waiting thirty days will
get rid of the vast majority of the one to
phone calls from legitimate telemarketers, and.

Speaker 3 (01:19:03):
Are most of them legitimate?

Speaker 4 (01:19:07):
Well, I don't know. I really don't get many calls anymore.
For the third reason, which is, once you file a
couple of these lawsuits with your phone number in the lawsuits,
you get on a totally different kind of list.

Speaker 3 (01:19:21):
Like a real one, like hey, like this guy's bad
news list.

Speaker 1 (01:19:25):
Yeah.

Speaker 4 (01:19:25):
Yeah, So once I started filing these lawsuits, I'm down
to maybe one junk text message or voicemail or call
per month. Now though, once you get on the litigious
Dudes list, that's a lot more effective than being on
a no call list.

Speaker 3 (01:19:42):
Are you free to talk about any settlements you've made?

Speaker 2 (01:19:46):
You know?

Speaker 4 (01:19:47):
The one the only settlement that I that I'm not
that I promised not to talk about, was in the
big federal case that I had. So that one has
been settled and in every b he is happy. But
I do have a few, you know, a few, a
few cases going through the through the states, through the
state courts here in Denver County, and there's really okay

(01:20:11):
to talk about they haven't been resolved yet.

Speaker 3 (01:20:13):
I mean, well without talking about individual cases. Without talking
about individual cases can you give me a range of
money you've actually collected from zero to what you know?
Can you.

Speaker 4 (01:20:27):
It's in the it's in the mid.

Speaker 3 (01:20:32):
Now. Think about that phone, think about that. No, No, seriously,
So so he's made money on this damn thing. I
mean he's actually he's actually done it, Dimitri, we should
do a PDF we make available to people on this thing.

(01:20:53):
I'm telling you we should do it. It would really
be a good idea.

Speaker 2 (01:21:01):
Yeah.

Speaker 4 (01:21:01):
And one of the things I can add to this
PDF is there are law firms out there who do
nothing but sue for TCPA violations. It's one of the
most heavily litigated areas of federal law right now, and
they will take on these cases for free. There's absolutely
no cost, and they don't even get unlike, for example,

(01:21:23):
personal injury lawyers, they don't get a percentage of your damages.
You get all your damages, but they get their entire
fees paid by the other side. So I do have
one fantastic law firm that does this, and I'll be
happy to add them to that PDF.

Speaker 3 (01:21:42):
Yeah, okay, thank you very much. That's step of d
I want to go to Joe Caano now my Moneymiway
dot com Joe, I have a question here. You talked
about long term care. Somebody wants to know. Does the
amount of cover, bridge and protection you get under long

(01:22:03):
term care vary with the size of the annuity?

Speaker 21 (01:22:09):
Yes, Medes. You know, the bigger the annuity, the bigger
the monthly payout. You know that there would get us
an income stream and then the company will actually double
that payout to take care of some of the long
term care expenses. So okay, huge, big annuity would definitely
help the family. It may not cover the entire cost

(01:22:32):
of long term care, but it could certainly help, you know,
retain the freedom.

Speaker 3 (01:22:39):
Is that normally what the long term care encompasses doubling
the benefit?

Speaker 21 (01:22:44):
Yes, for for the annuity, it doubles the benefit of
the income stream of the annuity. So what about the
income stream is you know, we got a you know,
I think we did a almost like an example with
Mark Major and he told me to run some numbers
for a client. You know that he wanted to put

(01:23:04):
like a million dollars into this ANEWS dumpet in and
when he was to retire, because most people don't need
long term care home until they get older. Right when
he retired, this particular example that we ran, they were
going to be getting something like fifty thousand dollars a
year but for the rest of their excuse me, a

(01:23:26):
month for the rest of their lives. Now, if they
needed long term care, they would get one hundred thousand
dollars a month for the rest of their lives. Now,
that would more than pay for the long term care expenses.
So you know, if you take an if you take
a smaller annuity, you're not going to get that big
of a payout. But definitely the bigger the annuity, the

(01:23:50):
bigger the payout. And the most investment programs or four
to one ks or iras do not have. They don't
have the long term care a Denshaw do don't have
anything to protect that clidding now astronomical expenses.

Speaker 3 (01:24:05):
Okay, that's Joe Cano, my money, my way dot com.
Thank you very much, Joe. We have more right after this,
go with a sure thing Denver's Best roofer excelroofing dot com.

Speaker 14 (01:24:21):
You don't pay a cent until you're content.

Speaker 3 (01:24:26):
Time for an insurance checkup, free no obligation comparison call
compass insurance paying too much your coverage at dozens of
insurance companies find out now three O three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate man dot com
to list your home with Remax Alliance three three nine
two zero sixteen twenty two. Hey Tom Martino here, did

(01:24:52):
you know? Oh, let me go to the phones first.
I want to tell you some fun stuff. But and
then I'll get to that advertized US in life. Somebody
texted me about to just explain that again. Sam's got
a question about is twenty fourteen four to escape? Sam?
What's going on?

Speaker 9 (01:25:12):
Good afternoon?

Speaker 2 (01:25:13):
Tell them?

Speaker 1 (01:25:13):
How are you doing, man?

Speaker 3 (01:25:14):
I'm doing good, Thank you very much.

Speaker 11 (01:25:17):
My question is what would be the going price to
have that oil line changed?

Speaker 3 (01:25:23):
What oil line are we talking about? What are we
talking about?

Speaker 9 (01:25:26):
I'm sorry it goes to the turbo.

Speaker 3 (01:25:30):
Okay? What is he? What is he referring to something
we talked about today? No?

Speaker 7 (01:25:33):
No, okay, go ahead. It's an oil feed line that's
on that supplies oil to the tunble.

Speaker 3 (01:25:40):
Why would you have to change it?

Speaker 7 (01:25:41):
They fatigue. It's a metal line with like a.

Speaker 3 (01:25:43):
Band zone and they feed oil to the turbo.

Speaker 7 (01:25:45):
Yes, and they leak and they're under pressure when they leak,
so it makes a mess.

Speaker 3 (01:25:50):
Okay, so they leak a lot. That is something.

Speaker 7 (01:25:52):
It's a problem. Yeah, they're five six hundred bucks to
change them.

Speaker 3 (01:25:56):
And what about your question, Sam, you want to.

Speaker 9 (01:25:58):
Know what Okay, I heard in the background anywhere from
five to six.

Speaker 3 (01:26:04):
Yeah, I don't think Yeah, yeah, I have it on now.

Speaker 11 (01:26:07):
Yeah, okay, cool, I have a question. Yeah, I have
a second question for you. Go ahead, you can you
recommend a locksmith for me.

Speaker 18 (01:26:21):
Here's here's my problem.

Speaker 11 (01:26:23):
I have a sliding patio door, yeah, by Bristol, which
is in Nebraska, and I was talking with them. All
the parts are warrantied, but their service fee to come
out with the six hundred dollars.

Speaker 3 (01:26:45):
God right, wow? Crazy. Well, the only one that I
find on my referral list, but I think it's under
motor vehicles, is a city lock. Actually, we used to
have locksmith's. Let me see if I can find another one.
We used to have locksmith's on the referrals more than this.

(01:27:08):
Let me look at this other one for homes and
see who comes up now. However, this says city lock
provides a full service of automotive commercial and residential services.
Virtually everything we do in your house we do directly,
and it's not subdoubt. They're fully insured. You might want

(01:27:29):
to call City Lock. They're in Boulder, but they served
the metro area as well. I don't know what they'll charge,
I really don't, but at least start there, you know,
Jeff up there at City Lock will at least have Yeah,
a good guy.

Speaker 11 (01:27:48):
Okay, Well, I appreciate information because I did call a
lock company here in Lakewood and the guy says that
I needed to call a handyman, not a locksmith.

Speaker 3 (01:27:56):
Smith. Really, you're not changing out the locks, You're we
kingdom right.

Speaker 11 (01:28:03):
Well, No, it's a sliding patio door that has a
really long bolt that goes up and down when.

Speaker 3 (01:28:09):
You do the lever to lock it.

Speaker 11 (01:28:12):
Got it, But it does take a key on the outside. Well,
for some reason, that long bolt when I go to
close the door isn't retracting to go into the little holder,
which then you can lock the door.

Speaker 3 (01:28:29):
Yeah, you can. Any good trim carpenter or a handyman
that does doors that's not necessarily a locksmith. No, in fact,
it's not at all. It's a mechanical issue. Usually when
you retract a bolt like that, the reason it doesn't
retract all the way. But this is odd that it
just turned up. Usually it's during the initial installation. The

(01:28:53):
hole is not reamed out in the back big enough
and it goes up against the door. But you're telling
me this justuddenly occurred or has it always been like this?

Speaker 9 (01:29:02):
No, it started probably last September.

Speaker 3 (01:29:06):
I don't even know why that would happen.

Speaker 7 (01:29:08):
It's almost like a glass and door type place can
help them with that.

Speaker 3 (01:29:12):
Yeah, I would go with somebody who installs doors. I
wouldn't even bother with a locksmith. You don't need a locksmith.
So all of a sudden, when you go to unlock it,
not lock it. It locks fine, but when you unlock
it doesn't retract all the way. Right, it shifted inside

(01:29:34):
that door. Inside that door there's a metal sleeve and
a receiver. When it opens, that dead bolt slips back
into that. Somehow the door settled or something where that
receiver is not lined up perfectly. You know I've done.
I've had a door one time, literally the same thing,

(01:29:57):
but it was from the initial installation, and I had
to file down the not the dead both. But I
filed open the receivers, so it wouldn't it wouldn't block it,
and you just handyman is a good idea, but you
need one familiar with doors, I mean someone who has
installed doors. Okay, so what do you do then? If

(01:30:21):
you can't If you can't fully you can't fully unlock it,
you can't open it. How do you if you come
on the inside? Can you open it.

Speaker 9 (01:30:31):
On the inside of the house?

Speaker 18 (01:30:32):
I had you know how the door's on rollers?

Speaker 3 (01:30:36):
Yeah, I have to kill the door up. Yeah. See
it settled. It did. It did exactly. It did exactly
what I said. It's settled. But here's something you can do.
Those rollers sometimes are adjustable, so you can adjust the
front of the door or the left side of the door,

(01:30:57):
the leading edge. You can adjust it so it's raised
a bit so when it goes to the that's exactly
what happened. Those rollers don't are they adjustable? If you
take the door out, there's sometimes a screw on that
and you can and you can lower that roller to
raise the door. Okay, you again, we're back to a handyman.

(01:31:20):
If you don't feel comfortable, they I am positive. Either
the door came out of adjustment or the house settled.
But I'll bet you how old is the house.

Speaker 9 (01:31:31):
Eighty four?

Speaker 3 (01:31:33):
Yeah, the house didn't settle by now of it. I
think what happened is I think that adjustable wheel on
the door or the hangar. Sometimes is that door hung
by wheels as well?

Speaker 9 (01:31:47):
No, No, it's the roller set on a track on
the bottom.

Speaker 3 (01:31:53):
Yeah, those rollers are adjustable or the track is adjustable.
Something came out of alignment. And what you have to
do is instead of lifting up on the door like
you do, simply raise the track or lower the wheel
on the leading edge of the door. Does that Does
that make sense?

Speaker 9 (01:32:13):
That makes total sense?

Speaker 7 (01:32:14):
Yes?

Speaker 3 (01:32:15):
What you ought to investigate that? And again, a good
handyman who's just talked to a handyman who has hung doors?

Speaker 10 (01:32:23):
Okay, if Kelly will get his name and number, I
can refer him one that Mark and Seuss has used
to remodel the doors at the iHeart Restrooms.

Speaker 7 (01:32:32):
A man him a couple of times.

Speaker 10 (01:32:33):
He does doors and small jobs and it's very good.

Speaker 7 (01:32:37):
No, it's not markman, he's just a smart Handyman's one
guy in service?

Speaker 3 (01:32:41):
Who is it? You know? I can't remember, but we yeah, yeah,
get your email. We'll send you names of somebody we
might know. I know a good one. Three oh three
seven one three eight two five five Boulder Community Hospital
an issue, Michael, after this, go with a sure thing

(01:33:04):
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a cent until you're content. Time for an insurance check
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(01:33:25):
durand the real estate Man dot com to list your
home with Remax Alliance. Three oh three nine two zero
sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three
O three seven on three talk seven one three eight
two five five an issue with a hospital. Let's talk

(01:33:49):
and find out what's going on with that? Michael, welcome,
what's happening?

Speaker 13 (01:33:55):
Pay Tom? Tom?

Speaker 18 (01:33:56):
How are you, sir?

Speaker 3 (01:33:57):
Good Man? What's going on with you? So?

Speaker 13 (01:34:00):
I'm a blind guy. I don't know if you remember
me or now I.

Speaker 3 (01:34:04):
Remember you totally. Michael, okay, I know from years and
years ago, and what's going on with you?

Speaker 13 (01:34:12):
Well, I just got a brand new guide about six
months ago, two year old, handsome black labrador, and I
wasn't filling too good use a day, so my doctor
told me to take myself to the er, which I did,
and I went empty handed with my cane, my seymour right,
my white cane, and they ended up they wanted to

(01:34:35):
keep me over at night, so I had to get
my guide dogs. I couldn't leave them alone at home.
So you know, I'm obligated to take care of that animal,
especially if I fill up to it, and I'm usually
a very good judge of that. I've had guide dogs
on my life. So I had an individual violate my

(01:34:56):
American disabilities that by asking me to join my and
get rid of the dog.

Speaker 3 (01:35:02):
What what? Well, Hold on a second, I'm not understanding this. So, Michael,
why didn't when you went to the er to begin with,
why didn't you bring your dog?

Speaker 13 (01:35:11):
Because at the time, Sir, I didn't think I was
going to be there overnight. I'm having a dehydration issue.
Uh huh to be there, yeah, I expecting to be
there five six hours and send me home. I could
take care of my dog. No provident, really no, I
get it.

Speaker 3 (01:35:26):
So, and who brought your dog to you?

Speaker 13 (01:35:30):
I had a relative.

Speaker 3 (01:35:34):
And they did they bring the dog to you? Yes?

Speaker 13 (01:35:39):
Of course. I asked them if they could take care
of what they were unable to. So that's why we
had it at the moment temporarily well. I made accommodations arrangements.
He had to be at the hospital for a couple
of hours.

Speaker 19 (01:35:53):
And I know that that.

Speaker 13 (01:35:54):
Is I have that should not be an issue at all.
I've been going to the same hospital, Tom twenty years.

Speaker 3 (01:36:01):
Have you ever been admitted to the hospital before with
a dog?

Speaker 13 (01:36:06):
Yes, several times.

Speaker 3 (01:36:08):
In general, May I ask a question? Is I don't know?
And that is why I'm asking when you have a
guide dog. When you have a guide dog, and let's
say you're in the hospital for a week and you
have the dog, there is there someone from the hospital
staff that walks the dog and takes care of it.

Speaker 13 (01:36:26):
Absolutely not.

Speaker 3 (01:36:30):
Well, then how does someone who has a guide dog
what do they normally do?

Speaker 13 (01:36:36):
I would normally I would have an arrangement, Tom, I
would have a backup situation. You know, there's several options.
I was unable to do that on the flying. So
usually if you fill off to it and you're able
to omnithterate yourself in and out of the hospital. I've

(01:36:56):
been down the elevator of that type of thing and
and take the dog outside and leave them and pick up.
You must be able to pick up. Then you could
take care of the dog on your own. And that's
what I've done in the past, successfully, over and over
again for twenty years.

Speaker 3 (01:37:10):
Okay, So what are you actually calling about?

Speaker 13 (01:37:14):
Legal assistance?

Speaker 3 (01:37:16):
Okay, Well tell me this is what I need to know.
You said someone violated your rights.

Speaker 13 (01:37:22):
American disabilities That says I'm allowed to keep my guide
dog with you?

Speaker 3 (01:37:25):
Tom? And did they say you couldn't?

Speaker 13 (01:37:29):
That's right?

Speaker 3 (01:37:31):
What did you What did they say you needed to do? Leave? Okay?
So they said you cannot be here with your dog?
Is that what you're telling me? Yes, sir, all right,
hold on and we'll talk about this. I find that
hard to believe. Go with a sure thing Denvers Best Roofer,
Excel Roofing dot com.

Speaker 14 (01:37:52):
You don't pay a cent until you're content.

Speaker 3 (01:37:58):
Time for an insurance check up. Free obligation comparison call
Compass Insurance pay too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer when
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to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 1 (01:38:19):
Yeah, Ritt.

Speaker 3 (01:38:27):
De need so you don't.

Speaker 5 (01:38:28):
Have come run in astas as we can show, Shooter's
gonna help come.

Speaker 6 (01:38:37):
Man six is the Troubleshooter Show. No, Tom Martinez, Hey,
how are.

Speaker 3 (01:38:44):
You doing today? Today is Car Day Friday. If you
have any questions on cars, give us a call. We
have our experts with us. However, if you want to
call about anything, you can three oh three seven one
three Talk three oh three seven one three A two
five five. Yeah, we are the low longest running radio
show is still on the air with the same host
and going strong, fighting for you. So we left off

(01:39:09):
the last hour with a call that I find quite shocking. Michael,
who's blind, has a guide dog and he tells me
Boulder Community Hospital will not let him take the dog
with him or keep the dog with him at the hospital.
It all boils down to that what did they actually say?

(01:39:32):
Because I don't know. Actually I don't know what the
law is on it. I mean, I don't know exactly
what the law says. So what does the law say?

Speaker 13 (01:39:44):
Okay, So myke guy dog is considerate and of an
object of assistance like exactly like a wheelchair.

Speaker 3 (01:39:53):
Tom, Okay, okay.

Speaker 13 (01:39:55):
So no hospital in the right mind would tell somebody
you can't take your So that's exactly what it's equivalent to.
So okay, already established it. I've already established that my
rights have been.

Speaker 3 (01:40:07):
In fact, Well, tell me what they did to violence.
I need to know exactly what they did.

Speaker 13 (01:40:12):
Read Ready, here we go. Unidentified person walks up behind me,
which is unusual because I'm a blind person. They used
to say Hi, I'm Tom, and then they tell me
why they're there, without any introduction, without any id somebody says,
comes up behind me while I'm standing next.

Speaker 2 (01:40:33):
To my hospital bed, comes up to me.

Speaker 20 (01:40:35):
And says, so, then you're.

Speaker 13 (01:40:38):
Going to get rid of the dog?

Speaker 3 (01:40:44):
Okay, But they didn't say you had to. They just asked.

Speaker 20 (01:40:48):
Now you know, that's a hospital official saying. So if
you're saying, it's an unidentified person asking, hey, when are
you gonna get rid of the dog?

Speaker 7 (01:40:54):
Could just be some jackass walking by.

Speaker 13 (01:40:56):
That's right.

Speaker 3 (01:40:59):
Well, so, Michael, we're asking the question to you. How
do you know the hospital? How do you know they
were from the hospital?

Speaker 6 (01:41:10):
I don't.

Speaker 3 (01:41:12):
Okay, well then how are let me ask you then?
How were your rights violated by.

Speaker 13 (01:41:15):
The hospital because they ended up making me leave?

Speaker 3 (01:41:20):
Okay? Now this is okay, Okay, Michael, Michael, you're leaving
holes in the story. I need your help. I really
need your help. I know you're upset about it. Michael.
I understand you are upset. Put him on hold, Put
them on hold. I'm not going to put up with this.
I'm not going to put up with it. You tell
him this. I understand he's upset. We need to get

(01:41:43):
the facts of the story, and I need to keep
the emotion out of it. Right now. I understand he's upset.
I need to know what happens. Step by step. He's
laying in bed in the hospital. A guy comes up
and says, when you go to get rid of the dog.
I need to know what happened after that and why

(01:42:04):
they asked you to leave. I need to know how
serious your condition was. There are many things I need
to know. Okay, but Michael. You're trying to tell me
the story without filling in the blanks. If you cannot
fill in the blanks, if you cannot take my questions,
I can't help you. So bring him back up again.

Speaker 13 (01:42:28):
I understand, Tom, I apologize, sir.

Speaker 3 (01:42:31):
Okay, good, then answer my questions. This is what I
need to know. When the guy said when are you
getting rid of your dog? What did you do?

Speaker 13 (01:42:40):
I was stunned and I said, yes, I can't separate
me from my dog, and you said yes I can.
And I said, you are violating my American Disabilities Act, Sir.
I was still very nice and very under control, and
he said yes I can. And I said, sure, you're
violating my right. I need healthcare. I need to be

(01:43:02):
in the hospital. I'm trying to make arrangements with my dog.
In the meantime, he's allowed to be with me.

Speaker 20 (01:43:10):
Again, this is somebody who hasn't identified themselves working with
the hospital.

Speaker 13 (01:43:14):
That's right, sir, that's right, that's right.

Speaker 3 (01:43:16):
Okay, So hold on, Michael, Michael, Michael, shut up until
I asked you a question. Okay. I'm telling you, you
got to be quiet until I ask a question. Dragon.
I understand they didn't identify themselves as being from the hospital,
but apparently somewhere in this story, the hospital will ask
him to leave. I understand you completely, and I understand

(01:43:40):
why you're upset, and I totally agree with why you're upset.
Someone says, I can make you get rid of the dog.
What happened then, Okay?

Speaker 13 (01:43:49):
I told them I'm going to have to make the
arrangements to leave then because I can't. I can't get
rid of the dog at this time. Then, what I
got it? Lest I asked you call security for me.

Speaker 3 (01:44:04):
Okay, Now, they didn't kick you out. You got up
and let Yeah, they didn't. Dragon, do me a favor.
Just right now, okay, just right now, do me a favor.
I need to get the goddamn story from this guy,
and and he's leaving too many banks. You left the
hospital on your own. They did not kick you.

Speaker 13 (01:44:25):
Out, unfortunately, Tom, Yes, I did so because that was
going to be the end results I get it.

Speaker 3 (01:44:32):
What was wrong with you, by the way, when you
were admitted? What were thank you?

Speaker 21 (01:44:38):
Okay?

Speaker 13 (01:44:40):
I used to be diabetic. I got down to six
point one A one C. And Tom, I understand you.

Speaker 3 (01:44:48):
Michael, please just stick with the story. Please, So your
your blood sugar was high? Was it? Okay? No?

Speaker 13 (01:44:56):
No, no, no, Tom. So I was taking the zippy
so I recently stop taking and it may be very ill.
So I ended up being dehydrated. So you was going
okay for dehydration. My creat level was three point one?

Speaker 3 (01:45:10):
Okay, okay, So I need to know something. You left
the hospital because somebody unidentified said they could make you
get rid of the dog. But they didn't get rid
of the dog. They just said if I wanted to,
I could make you get rid of them.

Speaker 13 (01:45:27):
He is asking me to get rid of the dog.
He told me another staff never told me he was staffed.

Speaker 3 (01:45:35):
Okay, I want to say, for argument's sake, For argument's sake,
let's say he was from the hospital and he said,
when are you getting rid of the dog? You said,
I need to make arrangements, but he needs to stay
with me while I'm here until I do. And they said,
and then you said, and under my rights, you can't
make me get rid of the dog. And this guy said,
yes I can, and you said, no you can, and

(01:45:57):
then you got up and left. So what I need
to know is I need to know where was the violation.

Speaker 13 (01:46:06):
I'm allowed to keep my dog with me, Tom, but.

Speaker 3 (01:46:09):
They did not. They did not remove the dog. You
removed yourself. I'm not trying to give you. Listen, Michael,
the fact is you removed yourself with the dog. Did
they tell you to.

Speaker 13 (01:46:21):
Leave eventually he was going to Yes, that's why.

Speaker 3 (01:46:26):
Okay, Sorry, Michael. I appreciate you calling me. I wish
you the best, but I can I can't help you.
Have you called the Americans with Disabilities Act Help Center?
They have a legal help center. Did you know that?

Speaker 13 (01:46:44):
Yes, sir, all right, I'll see you.

Speaker 3 (01:46:45):
Michael. Take it easy, Take it easy, Okay, look at
look at it. I don't know what to do with
this guy. I'm asking questions. He said they were going
to ask me to leave. They never asked him to leave.
Some unidentified person argued with him. Okay, he was a jerk.
I get it. I get why Michael's upset. But Michael
left the hospital. I don't even know what he's suing

(01:47:09):
for at this point. I just don't know. He should
have waited for them to demand that he leaves and
then he could have taken action. Tom.

Speaker 8 (01:47:20):
Did he ever find out the identity of that individual?

Speaker 3 (01:47:23):
Who said that to him. I don't know if he
did or not. But here's what I want to tell you.
Here's what I want to tell you. If the only
time the dog is not allowed in a health care facility,
a guide dog is in an operating room, a bird unit,
a burn unit, or an ICU for infection reasons, the

(01:47:44):
animal or the animal is out of control or cannot
be controlled, or the animal is not housebroken, the dog
cannot be excluded. They cannot ask you to get rid
of your dog. They were wrong situition.

Speaker 20 (01:48:03):
What if the room next door is severely.

Speaker 3 (01:48:06):
Allergic to dogs, Well it doesn't the ada, I'm sorry,
doesn't right for every single circumstance, they cannot ask you
to relinquish or get rid of your animal. They can't. Okay,
so that's just the way it is. However, it's up
to you to provide someone to walk that dog and

(01:48:28):
to take care of that dog. The hospital does not
have to take care of the dog. They don't have
to feed it, they don't have to walk it, they
don't have to water it. So you may have to
have a person to help you take care of the
dog if you can't do it yourself. They cannot ask
you to get rid of the dog. But technically this

(01:48:50):
person did not ask him to get rid of the dog.
What they said was, when are you getting rid of
the dog? He said, I can't. I have to make arrangements.
And he said, and you can't make me get rid
of him? And the guy said, yes I can. He says,
no you can't. He says, yes I can. He said

(01:49:10):
no you can't. He said, yes I can. Then the
guy left. Now he's saying, they would have asked me
to leave, They would have asked me to get rid
of my dog. I want to sue. So I am
asking what are you suing for? But here's Michael. Michael
does not want to answer the question what are you
suing for? No one asked you to leave, No one

(01:49:33):
forced you out of the hospital, No one did. Now,
was that person wrong to argue with you? Yes, So
what do you sue for? Now? Michael, if you're listening
and you can call back, please call back. I've known
you for years. Tell me what are you suing for
the fact that some guy argued with you? Yes, he's
still on Okay, So Michael, I need to know what

(01:49:57):
do you want to sue for? You want to find
in a two. I want to help you, but I
need these questions answered. Who what will you sue for?
What are you suing for?

Speaker 13 (01:50:08):
American disabilities?

Speaker 3 (01:50:09):
Out? Okay? How did they violate your I'm just gonna
it's gonna be. It's gonna be, question and answer, Michael,
How did they violate your rights?

Speaker 2 (01:50:19):
You keep an interrupting me.

Speaker 13 (01:50:20):
Tom, I'm trying to answer.

Speaker 14 (01:50:22):
I'm asking you a question.

Speaker 3 (01:50:23):
How did they violate your rights.

Speaker 13 (01:50:26):
By asking me when am I going to get rid
of my dog?

Speaker 3 (01:50:29):
That did not violate your rights.

Speaker 13 (01:50:31):
To get rid of my dog?

Speaker 3 (01:50:33):
No he didn't. You said he never asked you. He
said he okay, So they said you need to get
rid of your dog, yes, sir, okay, you didn't say
that part of it. You said he said he could
make you get rid of the dog. You're telling me
they ordered you to get rid of the dog, yes, sir, okay,

(01:50:55):
And you said I can't, so you left. As I
get you, Michael, You're in the right, Okay, But you
don't have a name. Will this do you think they
will admit? Do you do you have any idea who
this guy was that said you must get rid of your.

Speaker 13 (01:51:14):
Dog, and it'll be really easy to find you out.

Speaker 3 (01:51:18):
Okay. Good now, Michael off the air. Give Kachina your
last name. I want to call Boulder Community Hospital. Okay,
Deputy Bow wants to call on this. Let Deputy Bow
call on this. I want to call Bolder Community Hospital
with one question. When someone blind comes in with a
guide dog, do you ask them to get rid of

(01:51:38):
the dog? Apparently, according to this patient, he was told
he had to get rid of the dog. Now, if
that's the truth, I believe you have a case. I
absolutely positively believe you have a case. Okay, we gonna
You're gonna ask all of that stuff to him. Okay.
So Deputy Bow wants to call on this. Kachina, get

(01:51:59):
him Michael's name and number. Okay. So he said he
was ordered to get rid of the dog. Okay, so
that's what we have to establish. What is Boulder Community
Hospitals policy on guide dogs? Okay, Michael said, someone came

(01:52:22):
in and said you must get rid of your dog.
I read the law about it. A guide dog is
absolutely positively allowed in a hospital with their handler, absolutely
positively allowed. Okay, it is it is ada all the way. Now,

(01:52:43):
the dog was not causing an issue apparently, and the
guy just came in and said, you got to get
rid of your dog. So Michael, we will help you
with this. We're going to call that facility. And as
far as there is a legal center, there is an
Ada attorney Okay. In fact, there are many of them,

(01:53:06):
and you need to get a hold of one and
they will handle this case. I'm sure they will. I
asked where the let's see the Americans with Disabilities Act.
You can go to the state bar. No, but there
is an actual there is an actual center that literally
helps people with this. I remember interviewing them on the show.

(01:53:30):
We have a contact you may want to ask sus.
We have someone from Americans with Disabilities Act that helps
us with issues like this. Okay, We've talked to them before,
and I'd like to know where you can find an
attorney for that. There are many many attorneys who can
do that. Three oh three seven to one three talk

(01:53:52):
seven one three A two five five oh with a
sure thing Denver's Best Roofer excel roofing dot com.

Speaker 14 (01:54:03):
You don't pay a cent until you're content.

Speaker 3 (01:54:09):
Time for an insurance checkup, free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies. Find out now three oh three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martino, you're

(01:54:32):
troubleshooter THREEO three seven one three talks seven one three
A two five five. So BO is calling on that
right now. According to a crawler, Michael, he was admitted
to Boulder Community Hospital. He had his dog delivered to
him after the er because he couldn't leave the dog alone.

(01:54:55):
The dog was at his bedside and someone said he
needed to get rid of the dog. Michael got up
and left. So what does that mean? Were his rights violated?
I think so? I don't know what they do in
a case like this. They have to prove it all first.

(01:55:17):
What if they deny saying we never told them to
get rid of the dog he jumped the gun. See,
we don't know. But there's a place called Legal Center
for the Handicap also known as Disability Law Colorado. And
I'm just trying to get their take on what the
law says and what people can do about it. I
understand that it's a very the legal center for people

(01:55:43):
with disabilities, or there's all kinds of firms that give
free initial advice. I don't know if Michael's probably talking
about right now, but Michael said he's looking for legal help. Well,
if you google this legal help for disabilities, my god,
a ton of people come up. Three zero three, seven

(01:56:03):
to one to three talks seven one three two five five.
Kevin Caulkin, we were talking about let me get to
a wash right here. We were talking about cars that
are going to be more difficult to maintain as they
get older. Someone wants to know with preventive maintenance, do
you still have it? Like what if I had a
Beamer or a Mercedes or one of these expensive German cars

(01:56:25):
that turn into rattle traps, a range rover. Is there
anything you can do to prevent it, like preventive maintenance
or is it just something that happens no matter what.

Speaker 7 (01:56:36):
Yeah, preventive maintenance is more for lubricated parts. You know,
if you lose track of lubrication or cooling qualities or
something like that, it won't affect gasket leaks and other
issues that pop up on the Europeans. So the short answers, no,
preventive maintenance does not prevent further repairs down the road

(01:56:56):
for minor issues. But it's it's you know, you get
a ten to fifteen thousand dollars motor if you don't
change your oil. You need a motor, right right, right, So,
and that's the preventative.

Speaker 3 (01:57:05):
So the preventive maintenance staves off catastrophic yes, or big things, yes,
but there's a lot of minor things sure that. No
matter what. Are the cars such that they just start leaking?

Speaker 7 (01:57:22):
Yeah?

Speaker 3 (01:57:23):
What is it? I mean they look when you look
at them, and they look so superbly built. Look inside
my engine department. Oh yeah, it looks like a fine
tune watch.

Speaker 7 (01:57:32):
Yeah, there's so much packed in there. Though. The heat,
I think is what's killing it.

Speaker 3 (01:57:36):
But why do Japanese not run into this.

Speaker 7 (01:57:39):
They don't have it packed near as tight as.

Speaker 3 (01:57:41):
The europe So you're saying the way they put it in, the.

Speaker 7 (01:57:43):
Way they put it in and put it together, you know,
airflow and heat. Heat is the killer of all problems there.

Speaker 3 (01:57:48):
And you're seeing a lot of the German cars generate
too much heat.

Speaker 7 (01:57:50):
Yes, they're too interested in the looks. So you have
this massive cover with it.

Speaker 3 (01:57:55):
Yeah, they always put cowlings on them.

Speaker 7 (01:57:57):
Everything's covered so you can't see it. Well, you can't
air to it either, So I think they're their own
worst enemy with their vanity. That's just my opinion. Of course.

Speaker 3 (01:58:07):
You know, by the way, I never asked you this,
but the mandate went away for electric cars, Yes, you
know what was the There was a deadline.

Speaker 7 (01:58:17):
Something.

Speaker 3 (01:58:17):
Yeah, Now I wonder what's going to happen now that
you don't have to have electric cars by.

Speaker 7 (01:58:22):
That you don't have the subsidies. They're canceling those two.

Speaker 3 (01:58:26):
So what's going to happen to the EV market? I wonder.
And you're saying a lot of maintenance facilities have not
geared up for them right now. They're not really taking
them seriously.

Speaker 7 (01:58:35):
They're taking them serious to a point. There's not enough
of them to make an industry out of it for
an independent because they're still under warrant.

Speaker 3 (01:58:41):
So yeah, you're not going to go to an independent mechanic.
So it would have to be a shop like yours
that wants to invest in some extra equipment. But then again,
there's no equipment standardized, is there nothing?

Speaker 7 (01:58:50):
No? Everybody pretty much.

Speaker 3 (01:58:53):
With other cars you have some proprietary stuff, but most
other cars you can pull codes and they're all universal. Well,
I don't mean the codes or universe, but the machine
to pull the code and the data port that's all universal.
There are no universal.

Speaker 7 (01:59:07):
Data points hybrids too. TOTE is still strong behind hybrids.

Speaker 3 (01:59:12):
Yeah, And I've always had a theoretical theoretical reason, you know,
why have two systems for God's sakes.

Speaker 7 (01:59:18):
But try to find a good use prius. You cannot
find one.

Speaker 3 (01:59:22):
They're that well and absolutely.

Speaker 7 (01:59:24):
Doesn't yet will run two three hundred thousand miles.

Speaker 3 (01:59:26):
But used electric cars or a dime a dozen? Yes,
and my god, are they cheap?

Speaker 7 (01:59:31):
Yep? Very because you're looking at that cliff coming with
that battery is going to have to be replaced. You know,
Andy used electric in an EV. You just don't know
the quality of the battery. If you're at a warranty
for the battery, do you want to run the risk
you haven't to replace one?

Speaker 3 (01:59:47):
Right? But I would say, God, they're great used cars.
I mean, if you buy one that's not that old,
I mean you can literally get them for half price
after a couple of years.

Speaker 7 (01:59:56):
After a few years, TESSAs were twenty twenty five grand
for twenty thousand min tesla.

Speaker 3 (02:00:01):
Yeah, I mean that's pretty damn cool. Anyway, We have
more coming up on the Troubleshooter Show. Three o three
seven one three eight two five five Go with a
sure thing Denver's best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an

(02:00:25):
insurance checkup free, no obligation. In comparison, call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven to one. Help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance. Three oh three nine two zero
sixteen twenty two. Hi Tom Martino, you're troubleshooter. Three oh

(02:00:55):
three seven one three talk seven one three eight two
five five of what is going on? Well, let's we've
been talking cars, have been talking to a lot of stuff.
We're on with the hospital right now to find out.
Deputy Bow has some information already hot off the press
let's talk to him. He called Bowler Community Hospital talk
to Michael, and Michael claims he went there, he was

(02:01:18):
admitted for me are and when he got there, he
he sent for his dog. He was admitted, his dog
was at bedside and somebody came in and said, you
got to get rid of the dog. What's going on?

Speaker 7 (02:01:31):
Bow Okay.

Speaker 17 (02:01:33):
Finally, after a few calls, I was able to get
a hold of a supervisor of a mission snamed Joanna,
and she said it is clearly the policy of the
hospital to let any and all service dogs in.

Speaker 7 (02:01:49):
To the hospital.

Speaker 17 (02:01:50):
And then I even further asked, do you require some
sort of paperwork or proof that these animals are service dogs?

Speaker 10 (02:01:58):
And she says, we're not even allowed to ask if
they have paperwork.

Speaker 17 (02:02:03):
We just allowed them in. So I called Michael back.
I told him he should go back to the hospital.
It was probably some pain, and he asked patient or
someone messing with him, but it wasn't an employee of
the hospital that he should.

Speaker 7 (02:02:17):
Go back there.

Speaker 3 (02:02:19):
He's going to have a tough time having some kind
of case here.

Speaker 17 (02:02:22):
No, there's no case because the hospital didn't ask him
to leave and they allow it. It's fully allowed he
should have just stayed there. But I think he's gonna
end up going to a different hospital.

Speaker 7 (02:02:35):
But it's service.

Speaker 17 (02:02:36):
Animals are clearly allowed at the Boulder Community Health and
I gave him Jenna's name. If he goes back, and
if someone does give him crap about the dog, he
can talk to the supervisor admissions.

Speaker 3 (02:02:53):
Well, okay, done. This is going to be hard. It's
going to be really hard for him to, uh, to
prove his case. Did what did Michael say?

Speaker 17 (02:03:07):
Well, Michael started going on on how he was an
expert in guyed dogs, and well.

Speaker 3 (02:03:11):
That's fine, and it's good that he's an expert.

Speaker 17 (02:03:14):
But that has nothing to do with with leaving the hospital.
With someone telling him to leave. It was probably someone
someone sitting in the chair waiting to see a doctor.
There's no case here because the hospital did not tell
him to leave.

Speaker 3 (02:03:29):
He doesn't have he doesn't have no case.

Speaker 17 (02:03:31):
What he should have done is just if someone said
you need to leave, then I need to talk to
a supervisor. I'm not leaving till you call the police.

Speaker 7 (02:03:38):
Exactly.

Speaker 3 (02:03:39):
All right, Let's talk to Jeff. Jeff, what's going on?

Speaker 1 (02:03:44):
Uh, Tom, I'm just calling I am in a terrible
situation where I've had a road infestation for like a
few plus months. Now it's gotten to the point where
I called the health department. They issue a warrant.

Speaker 3 (02:04:01):
Hey, may I ask you something? Did it all of
a sudden just start?

Speaker 2 (02:04:06):
Oh?

Speaker 1 (02:04:06):
No, it's been going on. As I said. My original
ticket was like in May, the end of May. The
health department didn't come out here until I called them
again and they kind of denied there was a problem.
So I started that YouTube channel. I don't know if
you looked at it. I started recording everything and posting
it on YouTube to document it. I wrote them a letter.

(02:04:27):
Finally they let me out of my lease, but I'm
afraid of retaliation and they're going to try to charge me.

Speaker 3 (02:04:34):
The reason no the wait wait wait wait are you
out of the apartment?

Speaker 1 (02:04:39):
Oh no, And I'm so disgusting, I.

Speaker 3 (02:04:42):
Mean, well, wait wait wait, Jeff, they said you can leave,
but you're afraid to.

Speaker 21 (02:04:49):
No.

Speaker 1 (02:04:49):
I'm afraid they're going to mess with my credit or
they're going to charge me.

Speaker 3 (02:04:53):
Well, did you okay when they said you're when they
said you're out of the lease, how was that conveyed
to you?

Speaker 1 (02:05:00):
Be a email?

Speaker 3 (02:05:02):
Okay? And are they going to make this official? Are
they doing an official separation document?

Speaker 1 (02:05:09):
I have not received one. And I sent them a
certified letter with my demand and said I want to
written response, and I have not received one.

Speaker 3 (02:05:19):
Well what demand did you give them to be.

Speaker 1 (02:05:22):
Out August seconds without penalty? And they said, okay, but
just with the email, that's it. We're going to let
you out. And then what what made me really mad
yesterday is I got a bill for August rent and.

Speaker 3 (02:05:36):
That, well, why shouldn't you pay for rent of your
living there? Oh for August. I'm sorry, but but then.

Speaker 1 (02:05:45):
I then I, you know, and then she said, oh,
it's our billing system. It was a mistake. But the
trouble is I already started calling lawyers and stuff that
they want five hundred bucks just to talk to you.

Speaker 3 (02:05:56):
So I don't know, Jeff, Jeff, what I would do.
What I would do is simply tell them, you want
a simple document saying that they're letting you out of
the lease and you will get your full security deposit
back and there will be no retaliation.

Speaker 1 (02:06:18):
And what do I have to do get that notarized
from them or anything I have to do.

Speaker 3 (02:06:25):
I would just get a manager or a representative of
them to sign it. But why can't you just just
get it in writing? Just ask them for a simple
just tell them this, Jeff, you want a simple separation
document saying you'll get your deposit back and you won't
be retaliated against with your credit. That's it, man. You

(02:06:45):
don't have to make this bigger than it is. You're
lucky they're letting you out of the lease. You really are.
Did they mention your security deposit?

Speaker 1 (02:06:54):
No? No they did not.

Speaker 3 (02:06:57):
Well, you need to make it an issue. Okay, you
need to really make it an issue. So are you
on good speaking terms with them? Still?

Speaker 1 (02:07:07):
Not exactly? I can't, really I can. The building manager
is obviously upset with me. But the only contact I
can get at the company wasn't responding to my Yelp review.
Mike Gee said give me a call, will resolve this,
And I call it okay number, and you get voicemails.
I can't get a.

Speaker 3 (02:07:27):
Hold of like I'm so, but so the communication thus
far has been email.

Speaker 1 (02:07:34):
Email, And when they were here with the health inspector
pretty much or here for the multiple springs?

Speaker 3 (02:07:41):
And how did you get the health department to go there?

Speaker 1 (02:07:46):
I had to as the beginning to document things because
they kind of do at that. After I had a
problem for a month to kind of denied that a problem,
and I started the YouTube channel.

Speaker 3 (02:07:56):
And so what's the name of your what's the name
of your YouTube channel? I want my moroms to look
at it.

Speaker 1 (02:08:02):
I don't want everyone looking at my life. I hate you,
know what I mean, because I.

Speaker 3 (02:08:06):
Well, why the hell? Hold on? How the hell can
you say you don't want everyone looking at your life
and you have a YouTube channel. You're making no sense
to me.

Speaker 1 (02:08:15):
Well, the reason I have it is because I wanted
videos that would be documented with a date and a time.

Speaker 3 (02:08:23):
So did you make your channel? Did you make your
channel private? Because you can, and.

Speaker 1 (02:08:30):
I'm going to as soon as this issue is results.

Speaker 3 (02:08:35):
So you don't want me to look at it.

Speaker 1 (02:08:39):
I don't want to have your viewers look at it.

Speaker 3 (02:08:43):
Okay, give it to me, Give it to me off
the air, Give it to me off the air. Now listen,
here's all you have to do. I think you. I
think you're a big enough pain to them. They want
you out of there. Just ask them, just tell them. Look,
I want a very simple document saying I'll get my
deposit back and you won't ruin my credit. Just do that,

(02:09:05):
call us back if you need more help and give
Kaschina your your YouTube channel. I'd like to see it.
We got more coming up. And then a question on
maintenance on a Chevy S ten pickup that Kevin's going
to take right after this, go with a sure thing
Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance checkup free,

(02:09:28):
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three oh three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two. Hi tol Martino, you're troubleshooter. Anthony has a

(02:09:54):
question on maintenance on a ninety eight Chevy S ten
pickup that how many miles on this? Anthony?

Speaker 16 (02:10:01):
Do you how many miles? Two hundred and twenty thousand?

Speaker 3 (02:10:07):
My god? Did you? How long have you owned it?

Speaker 16 (02:10:11):
I've owned it since twenty Wow, has it treated you?
I know you recommend not to buy vehicles over that
amount of miles, but I didn't start listening to you
too about a year later.

Speaker 3 (02:10:26):
So what's going on with it? Is it treating you well?
What's your question for us today?

Speaker 18 (02:10:32):
It's treating me well.

Speaker 16 (02:10:33):
The only thing I had to do was change the
fuel pumps. I was just wondering, what can I possibly
do to make it last as long as possible because
I like manual transmissions.

Speaker 3 (02:10:48):
Okay, well, you've already made it last as long as possible.
You won the game. You won the game already. But
what else does he do? Kevin?

Speaker 7 (02:10:56):
Well, synthetic oils help you know, once you have any
for where tear? You know, change coolant every two three years?

Speaker 2 (02:11:03):
Try?

Speaker 7 (02:11:04):
Did you say it's a manual transmission?

Speaker 3 (02:11:06):
Yeah, you know.

Speaker 7 (02:11:08):
You can change fluids in your gearbox. There's a lot
of things, just regular maintenance. Just because it's certain milash
doesn't mean you stop doing maintenance, all right.

Speaker 3 (02:11:18):
Yeah.

Speaker 16 (02:11:18):
I change the plugs every three months, and oil changes
probably even sooner than that.

Speaker 3 (02:11:24):
I just don't want to make sure.

Speaker 7 (02:11:25):
It plugs that often.

Speaker 3 (02:11:26):
Yeah, all right, So fluids are the most important right, Kevin.
They're the lifeblood of the vehicle, so keep those fluids clean,
keep them changed. That's the cheapest thing you're going to
do for maintenance, and again, be saving up for a
new car. That's my advice. I'm Tom Martino. Save all
your problems for me.