Episode Transcript
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Speaker 1 (00:00):
KFI AM six forty. You're listening to Dean Sharp the
House Whisper on demand on the iHeart Radio app. We're
talking bathroom remodels today with my special in studio guest
Jim Zenovich from New Lux Baths. Also, I'm taking calls
and I really want to finish this one. Let's go back.
(00:22):
Are you still there, my friend? I am, okay, there
was just what I believe me. I wish I could
talk faster. But there's one more thing that is really
really important to talk to you about, Gotti before we
end this discussion on the choice between laminate and luxury
vinyl plank. Now, if you're just running this stuff out
(00:45):
in the main areas of the house and not into
a kitchen or a bathroom, yeah, then you could make
the argument that, you know, maybe I don't needed one
hundred percent waterproof because you know those aren't water areas,
but luds, they just they happen, and water occurs even
in rooms that we don't necessarily want it to occur in,
(01:08):
and especially if this is part of the kitchen, and
absolutely if it's part of a bathroom. So let me
just make this really really clear to you and to everybody.
The one thing about laminate floors not luxury vinyl. All
the luxury vinyl planks are one hundred percent waterproof, all
the time, always, and they always have been and they
(01:29):
always will be because of just the nature of what
they're made out of. They're one hundred percent vinyl, they're
PVC and other materials, and so you could take all
your luxury vinyl planks and just dump them in the
pool and come back next month and pull them out,
dry them off, and install them and they would be
the same as they were when they came out of
(01:49):
the box. However, laminate is a different story. Laminate is
the one the product that started this whole floating floor
alternative to hardwood revolution, you know, many many years ago now.
It came to America via the brand Pergo and home
(02:11):
depot picking up Pergo and running Pergo on the shelves.
Laminate is one hundred percent water proof on its surface
on its surface, but the traditional laminates underneath are a
fiber board core. And what people found out real quick
is that if water ever actually got to the edge
(02:34):
of the floor and slid underneath the floor, like in
a flood situation, then suddenly we would see that fiberboard
core swelling and causing just as many problems as as
a hardwood floor that got wet, in other words, ruining
the floor. No, no coming back from it. Okay, now,
really really important. It's very you know, I'm kind of
(02:57):
peoed at the laminate indore right now because there's what
I would consider mark I'm just going to say it,
you know, kind of misleading, deceptive marketing when it comes
to some of these products, because you know, I'm looking
at a major manufacturer right now. I'm not going to
say their name because they make some good stuff too,
(03:19):
but major manufacturer right now that says that they use
hydro seal technology on their laminate floors to repel water
one hundred percent at the surface and the joints tight
locking joints, and then there's this phrase to protect the core.
And what that tells you is that again they're they're
promising they've got tight joints and they've got a waterproof surface,
(03:44):
but the core is still vulnerable. Okay, that's old school
laminate technology with a core that's vulnerable. So when you
are shopping for laminate, there is a new generation. This
is why laminate is in my opinion, and again, but
only because of this, there's a new generation of laminate
floors that actually have water proof cores. So you want
(04:10):
to reject you want to reject any phrase that says
water resistant or anything that says one hundred percent waterproof
on the surface in order to protect the core. What
you're looking for is a core material that is one
hundred percent waterproof that is putting laminate now in the
(04:30):
same durability category as luxury vinyl when it comes to
its ability to handle water that gets under the floor.
And so I just want to make that really really clear,
like I will, I'll brag on this brand, Hallmark Crescendo.
I'm just looking at their ad right now, utilizes a
(04:51):
waterproof HDF core. Okay, that's a waterproof core. Every laminate
floor is waterproof on the surface. It's a in it, Okay,
it's the core that's critical. And I just wanted to
make sure I got that said before you were off
the line. And I don't want anybody who's shoppening for
lambin It to be fooled by superficial statements that imply
(05:17):
that the whole thing is waterproof when all that they're
really talking about is the surface. Does that make sense?
Speaker 2 (05:24):
Yeah? And important because I would be putting it in
my kitchen and I do cook and bake a lot,
so I think that's really important. And it's good to
know that people are now also putting them in their
bathrooms because it is something I would consider.
Speaker 1 (05:37):
Yeah, Yeah, and again and again, no matter what direction
you're running down the hallway, if you're thinking about the
bath and this the nice thing about laminate and luxury vinyl,
and Jim will back me up on this, it's that
the nicest stuff out there is not that expensive relative
to tile or hardwood. It's so much less expensive. So
just go for the top of the line stuff. And
(05:59):
if there's even a pot pussibility that it might run
into a bathroom, go ahead, and you know, pony up
for another box or two of those planks so you
can have them on hand when the time comes to
remodel the bathroom. You'll be able to tab right into
what you've got and continue it on in there.
Speaker 3 (06:16):
That's perfect.
Speaker 2 (06:16):
Is there any reason why they would be kind of
recommending laminate narrow over the vinyl.
Speaker 1 (06:23):
No, there's well, there's no there's always a reason to
recommend one or the other in a given situation. In
your situation, though, there's no generic reason to recommend laminate
over vinyl or vinyl over laminate, as long as we're
both talking about waterproof products on both sides. Now, It's
(06:43):
what I told you earlier. One is a softer feel,
one is a more wood like feel on the surface.
So there are differences between the two, but as far
as application and usefulness, you know there it really comes
down to you making the choice of what you prefer.
Speaker 2 (07:01):
Oh, this has been very helpful. Thank you so much.
Speaker 1 (07:03):
You are so very very welcome. Thanks for the call,
and thanks for waiting through that for me. All right,
I want to get started with Joanne because I think
she's got an important question. So can we go to Joanne. Hey, Joanne,
welcome home, Hidine.
Speaker 3 (07:18):
I wanted to ask you and your guest. I have
a twenty year old master bath. I absolutely love the
granite countertop and the counters of the cabinet tree, but
the rest of it's kind of getting old. So I
was thinking of like replacing the bathtub and the shower,
(07:40):
and there's tile around the surround and the tile floor.
But I was wondering, can you design around those pieces
that I love.
Speaker 1 (07:50):
That is a really excellent question, and we're going to
answer it right on the other side of the break.
So you hang tight and I'm going to let Jim
feel this one entirely. Your Home with Dean Sharp the
House Whisper more when we come back.
Speaker 4 (08:05):
You're listening to Home with Dean Sharp on demand from
KFI AM six forty.
Speaker 1 (08:10):
Here to help you take your home to the next level.
We're doing that today like we do every week, but
we're doing that today with my special in studio guest,
Jim Zenovich from New Lux Baths. And I am anxious
to get back into some more details with Jim, but
we have Joeanne on the line, and Joanne has a
really important question for Jim and me. But I'm going
(08:33):
to let Jim feel as much of this one as possible,
and that is Joanne, let me make sure I got
this right. So you want to remodel your bathroom, but
you like your granite countertop and the cabinet that it's
sitting on, and so the question is can you keep
that and do everything out? Did we get that pretty
(08:54):
much right?
Speaker 3 (08:56):
Yeah, you know, there's a bit of a tile backsplash
behind the granite, and then it surrounds where there's a
built in tub and a walk in shower, And that's
kind of the part that I'd like to redoka and
the four probably too.
Speaker 5 (09:12):
All right, Jim, go for it, man. Is that possible? Yes?
Speaker 6 (09:16):
Usually, in most cases that is possible. As a matter
of fact, we specialize in doing just that type of
design for most of our customers where you just really
want anew what we consider the wet area, so the shower,
the tub area, the four that.
Speaker 5 (09:34):
All you want new.
Speaker 6 (09:36):
But you love your countertop, you love your cabinets, so
why would we want to rip that out? We do everything,
we design around it. We figure out a way to
make that make it help you with your choices and
get you a great, great looking bathroom and put it
back together. We make sure we protect everything and clean
everything every day during the construction process, just so that
(10:00):
we can make sure that your stuff that you love
doesn't get damaged.
Speaker 3 (10:05):
That's that's wonderful. I appreciate that a lot.
Speaker 5 (10:09):
All right. Don't let him.
Speaker 1 (10:11):
Off the hook so quick though, all right, So I
have a I have here's the designer, the stepping in,
here's the design question, and this brings up another facet
of what new Lux does as well. The first person
you're likely to talk to when you get serious to
talk with new Lux is one of their design consultants.
Speaker 5 (10:29):
If I'm not mistaken there, Jim.
Speaker 1 (10:33):
In that kind of situation, what's the proper approach? Okay,
we're keeping a cabinet, we're keeping a countertop, a granite countertop.
Who knows how old? Well, Joanne probably knows, But I
don't know how old this, granted is. You know where
it came from. Are we going to try and match that,
granted or how's that going to work?
Speaker 6 (10:54):
So the good news is I'm not a designer. The
bad news is I'm also not a designer. But what
I really enjoy doing, because I've been doing it for
so long, is giving such a vast variety of products.
Speaker 5 (11:15):
We have.
Speaker 6 (11:17):
All of our composite materials. We also do courts walls,
and we now have our new Poor Slawawks wall systems,
So there's so many different colors to choose from that.
As a homeowner, they get the opportunity to not just
pick something that might match, but to pick something they love.
Speaker 1 (11:38):
Right, that makes sense. So I think the thing I
was angling toward was in those situations, Joanne, Just in
terms of your thinking, we have found it difficult and
maybe at times generally unwise to try and okay, we're
gonna match the granite on your countertop now. Been sometimes
(12:00):
when strangely enough, I've been successful after a long search
of finding a granite or you know, whatever material I'm
trying to whatever natural stone I'm trying to match that,
I've actually found more of it and it's so close
that we're like, oh, guess what. But generally speaking, stone,
(12:22):
you know, it's a natural product, and it came out
of a quarry in a certain place in the mountain
at a certain time on the mountain, and even that
same quarry producing the same granite today that it produced
fifteen years ago. The granite looks a little different, the
patterning is different, the color tones may be different because
it's coming out of a different place in the mountain.
(12:44):
And so getting that to match right on the money.
And so we have a phrase in the design world,
at least I do that, a mantra that we kind
of go with that I hand to our clients all
the time, and that is we either match it right
on the money, or you do something complimentary to it
(13:06):
and intentionally miss it by a mile. But what I
always say in the home design world, trying to get
close but not quite that looks like a fail. It
looks like a miss.
Speaker 5 (13:19):
Okay.
Speaker 1 (13:20):
That's why, like I don't put hardwood floor up against
luxury vinyl flooring right next to each other, because you're
like one is trying to simulate the other and the
differential becomes extreme. So I'll just leave you with this,
Joe Anne, think in terms of complimentary materials, to really
(13:41):
make that granite countertop shine and work, and then make
everything else beautiful. Probably not spend too much effort trying
to match it, because it'll look like a mistake. All right, More,
when we come back, you are home with Dean Sharp
the house Whisper.
Speaker 4 (13:58):
You're listening to Home Up with Dean Sharp on demand
from KFI a M.
Speaker 1 (14:03):
Six forty bathrooms and we're talking bathroom remodeling today with
my special in studio guest Jim Zenovic from New Lux Baths.
Jim the previous caller Joanne. We were talking to her
about materials that she's using or that she may use
in her bathroom, and it made me think, Okay, what
(14:23):
are the materials that you guys specialize in and the
ones that you prefer to use, and is there anything
new and exciting out there for people to know about.
Just give give us kind of the rundown of the
stuff that that you you know, work in the most.
Speaker 6 (14:40):
So what we work in the most is composite materials
and for wall systems and for our floors. So our
fours are a solid surface composite, so they're multiple layers,
they're really really sturdy, they're really dense, and the wall
systems elves. What I love about the wall systems that
(15:02):
we use is not only do they have a realistic
look and feel to them, but we're minimizing any places
where water can penetrate or mold can grow or anything
like that. So it's one big piece for a back wall,
big pieces for a sidewall, so a total of three
pieces for your whole shower system.
Speaker 1 (15:24):
Which is impressive. No grout, single pieces, no seams. That's awesome.
Tell me explain composites a little bit more for everybody.
I think folks. Folks are obviously if they're familiar with
natural stone, and a lot of folks these days are
pretty familiar with quartz, the synthetic quartz materials. How are
composites similar and or different than the quartz.
Speaker 6 (15:49):
So the composite materials have a realistic design printed right
onto the material. Plus then they have an acrylic top
coat that really protects the layer of this material where
they're made so that they're going to last twenty or
thirty years.
Speaker 5 (16:09):
They're completely waterproof, not water.
Speaker 6 (16:12):
Resistant, and it makes it for an impervious material so
that nothing can grow on it. So not only do
they naturally shed water the way they're designed and built,
they also make it so that things can't grow on
them at all.
Speaker 1 (16:29):
Like mold and mildew and all of that kind of
typical hassle bathroom maintenance stuff.
Speaker 5 (16:35):
Yep.
Speaker 6 (16:35):
I mean, our cleaning of our systems for these composite
materials is usually wipe it down with a microfiber cloth
or a squeegee it.
Speaker 5 (16:44):
That's about it, you know.
Speaker 6 (16:47):
And then we also have our quartz wall systems where
we can do most of those in.
Speaker 5 (16:56):
Three pieces as well.
Speaker 6 (16:58):
The limiting factors on those is the height of the
bathroom and being able to get our products through the door.
Trying to get a you know, five foot five feet
wide by eight foot wall in a shower when the
room is only eight feet tall, make it pretty limited.
Speaker 3 (17:17):
Right.
Speaker 6 (17:19):
That's another reason why I love the composites is we
can kind of bend things.
Speaker 5 (17:23):
They're a little more flexible.
Speaker 6 (17:25):
Yep, they're more flexible, so I can get it in
in one piece. And then we have our newest product
which just came out, which is the porcelain are porcelaux systems,
which are porcelain tile, and those porcelain tiles we can
bring in and do those in just a three piece
(17:46):
system as well.
Speaker 1 (17:47):
Okay, so when most people think now, not a lot
of our listeners necessarily are familiar with like large format
Italian porcelain, these massive, massive sheets of porcelain. So when
they hear and tile, they're like, but I don't want
tile in my I don't want to tile in my shower.
I'm trying to get rid of tile out of my shower.
I don't want any grout lines. So explain just how
(18:11):
big are these porcelain tiles.
Speaker 6 (18:14):
Well, these porcelain tiles come five feet wide and eight
feet tall. Unless we have a shower that's bigger, I
can go up to one hundred and ten inches tall.
Speaker 5 (18:24):
So that's you know, almost ten feet, so we can go.
Speaker 6 (18:30):
I mean, these things get big, they get real big
and manipulating and moving around.
Speaker 5 (18:36):
We specialize in being able to do this.
Speaker 6 (18:38):
Our crews we get trained on how to move this
stuff around, how to do it in a fashion that
we do not damage someone's home. Where I have been
around a lot of tile companies in my life, and
even when those guys are moving small tiles, there's mud everywhere,
there's grout everywhere, there's thin set that gets on things.
(18:59):
You know, there's broken tiles. We cut our stuff off site,
we bring it to the job, we install it, and
they're just this this new product is just it's.
Speaker 5 (19:12):
A new generation. It's a new generation porcelain tile.
Speaker 1 (19:16):
So the format and this this this stuff has a
backer on it applied to it, so it's not just
the it's just not the tile itself. But it also
is bonded to a backer.
Speaker 6 (19:26):
Yes, it's bonded to a backer that's about half inch thick.
Speaker 5 (19:30):
And it's also waterproof.
Speaker 6 (19:32):
So if anything was to penetrate through the porcelain tile,
which we don't ever anticipate, you're now on top of
a really, really durable material that's also basically like a
composite that this is glued to. As a matter of fact,
yesterday I had to work with a little bit and
I had to use a router to just detach some
(19:57):
of the material from the back.
Speaker 5 (19:59):
And it's a proble.
Speaker 6 (20:00):
It was a lot of work where you know, it's
not something that just falls off or flakes off.
Speaker 5 (20:05):
I wasn't cutting it with a razor blade. It's had
to be tooled. They're bonding machine.
Speaker 1 (20:10):
I mean they're bonded together.
Speaker 6 (20:11):
Yeah, it would be like separating you know, lamon and flooring.
It's it's all bonded together. Same thing with their composits.
This stuff is put under high heavy pressure.
Speaker 1 (20:22):
Now porcelain's got a look and there are a lot
of variations in what porcelain can look like these days.
They used to just kind of have that rippled vibe
and sort of a matte finish, but now porcelains can
be all sorts of things, printed, stone, realistic images and
so on. I'm guessing that the porcelauxe product is probably
(20:46):
a little bit easier to handle as well as opposed
to you know, carrying stone or quartz or even composite
into the bathroom.
Speaker 6 (20:56):
Yes because the porcelain is bonded to a backer board.
The way that they have engineered this new material for
us is it's just it's a lot lighter weight. Two
guys can carry a slab, we can get it into
the house. We can usually manipulate it and get into place,
(21:17):
and if we have to cut something on site, we
can do that. Whereas it's just everything we do is
custom fit for every bathroom, because there's not In the
forty years I've been doing this, I don't think I've
had two bathrooms measure the same with ever.
Speaker 1 (21:37):
Well, yeah, you're lucky these days to find a single
bathroom that measures the same with from one wall to
the next.
Speaker 6 (21:46):
Yes, that's that's why I know that we're doing a
custom job for pretty much every customer we have, where
it's just it's going to be designed in place, the
products are going to show up on time. We're gonna
have everything set to go and ready to go when
we're ready to go, and when we've got you scheduled
(22:06):
to go.
Speaker 1 (22:07):
Yeah, Tina caught me the other day. We were measuring
a house for a design, and when we measure a
house for a design, we're using lasers and we're basically
translating all these measurements into the computer. We're building a
model of the house in the computer so that then
we can start working on the design. She caught me
the other day saying, oh, yeah, this bathroom this is
it's not bad. That's these walls are only a half
(22:27):
inch out from one end to the other and eight
feet like only only a half inch out. Yeah, that's
a huge So it really does require custom work along
the way. All right, I've got another question for Jim
about warranties when we come back. Jim Zenovich from New
(22:47):
Lux Bads is with me. We're talking bathroom remodels. Don't
go anywhere. This is Dean Sharp the house Whispering.
Speaker 4 (22:54):
You're listening to Home with Dean Sharp on demand from
KFI AM six forty.
Speaker 1 (23:00):
A couple of things I want to cover here. Dean
Sharp the house Whisper. We're talking kitchen, a kitchen. We're
talking bathroom remodels with the Jim Zenovic from New Lux
Baths who has been my special in studio guest today. Thrilled,
thrilled to have him here because they're just such a
(23:21):
solid organization doing it right. And yeah, it was my
intention to just kind of show them off, not just
for the sake of thinking that, Hey, if you live
in San Diego County, you should absolutely call New Lux baths,
but for everyone else who lives everywhere else to know
this is what a bath remodeling company should look like.
(23:45):
I mean, honestly, because of the way they treat their customers,
their systems, how they go about doing what they do.
We need better examples of this in the construction design
and home improvement world these days. I hope I'm a
decent example of that, but you guys need better examples.
And so this is from the horse's mouth. They really
(24:06):
do exist, because I hear it every week. I'm like Dean,
there are no good contractors anymore. That's not true. But
you have to look and you have to do the
work to find there's a lot of good especially if
you live in a high density area like southern California,
there are a lot of good contractors. They are also,
granted more, not great contractors, and so you just got
(24:28):
to find the right people. And in San Diego County,
New Lux is the right people.
Speaker 3 (24:33):
Jim.
Speaker 1 (24:33):
So there you go, my friend, Thank you. I want
to ask you a question, though, about that. Let's talk
about warranties for a second. You guys have a lifetime
warranty on your stuff. Let's talk realistically, you and me
about quote unquote lifetime warranties. What does that mean? What
is it really worth? So I know I'm putting you
(24:56):
on the spot with this, but let's talk about it.
Speaker 6 (25:00):
So when it comes to lifetime warranty for me and
the limited lifetime and you know all the different verbiage
that goes around warranty, what we're trying to convey is
very simple. If you have an issue with a bathroom
that we put in for you, I'm showing up. You
give me a call, you give our office a call.
(25:21):
We're probably going to come to your house and find
out what's going on. Why would there be an issue
if there's an issue with the manufactured product, If there's
an issue with our labor, something that somebody did, we're
going to definitely come out, and not only were going
to come out, we're going to fix it. If you
see our reviews, you'll see that we're very responsive. We
(25:44):
want to make sure that people are not just told
they're going to be get taken care of. We take
care of it, So you know, I can't predict the
future like we've talked about, but at the same time,
as long as I'm around, things are going to get
taken care of and period. Our manufacturers know that we're
(26:05):
going to you know, back us up. So if there's
a product with the material, they send us new material
and we come out free of charge and we will
fix something. Now, obviously that doesn't include something like a
neglect or abuse or somebody doing something to a bathroom,
a cabin at a countertop that.
Speaker 5 (26:26):
You know wouldn't be recommended. At the same time, you know.
Speaker 6 (26:30):
We're very clear on our descriptions of hey, this is
how you maintain it, this is how simple it can be,
and there's ways to you know, fix and remedy just
about anything. I'm very solution oriented, so if there's a problem,
I'm going to fix it, period.
Speaker 1 (26:46):
And there you go.
Speaker 2 (26:47):
Uh.
Speaker 1 (26:47):
You know, we were talking about this during the break
a little bit and Jim is like, yeah, yeah, warranties
are a gray area, and I'm like, uh oh, uh oh,
what's he going to say? And his point is, I
can't guarantee I'm going to be here forty years from now.
I can almost guarante he can absolutely guarantee me that
he's not going to be here fifty years from now
to come and take a look at your bathroom. And
(27:07):
so yeah, I get that. So, you know, for a
lot of companies, you take this idea of like the
lifetime or lifetime limited warranty with a grain of salt.
But I believe in warranties, and I believe in warranties
for this reason. It's how you just expressed yourself. I
think they are an expression of your confidence in your
work and your commitment to the client, not somehow a
(27:29):
prediction that somehow you know what the state of affairs
are going to be thirty years from now. And then
Tina chimed in and here's Tina's opinion. Go ahead, pop
in there, give everybody your opinion. Make sure your MIC's on. OK,
there you go.
Speaker 5 (27:45):
Thank you, Tony.
Speaker 2 (27:46):
I just said that.
Speaker 6 (27:47):
I think if you're still living with the same bathroom
in thirty years, it's time for a remodel.
Speaker 5 (27:52):
Time to move on.
Speaker 1 (27:53):
Time stop leaning on the warranty and move on. Yeah.
I don't think you hold on to a warranty after
thirty that's my partner. The designer who's like, yeah, I'll
tell you what you do. In thirty years, you call
us and get yourself in the bathroom.
Speaker 5 (28:06):
Damn it, And hopefully I'm still around in thirty years.
Speaker 1 (28:09):
I'm trying, all right, So there you go. I just
think I think it's just worth I think warranties are
great expressions when they are legitimate expressions of a company's
commitment to their work, their confidence, and their commitment to
the homeowner. And I think you guys have all of
that in spades. What's coming up? We've got a couple
(28:32):
of minutes left. You guys are going to be at
a home show soon?
Speaker 6 (28:38):
Yes, So next weekend we're going to be at the
Delmar Fair for the Home and Garden Show, and we'd
love to have everybody come out check out our products,
meet our design team and some of our installers, as
well as you know, people that are maybe like Dean
popping and out, and other people that are just going
(28:59):
to be coming. Previous customers. Well, I'm sure we'll be
stopping by just because we love seeing them and they
love seeing us, and come check out our new products.
Speaker 5 (29:10):
We have them on display.
Speaker 2 (29:12):
Yeah.
Speaker 1 (29:12):
I was hanging out with you guys down in the
San Diego at the San Diego Home Show. That was awesome,
a great time down there. And so you're going to
have the whole setup still, the like the like, the
the shower and things so people can actually see Oh
my gosh.
Speaker 5 (29:25):
Yeah, yep.
Speaker 6 (29:26):
We're going to have the display down there for our
composite material. And I just finished building the display for
our new porcelaks material.
Speaker 5 (29:35):
Oh awesome.
Speaker 1 (29:36):
I both on site, all right, Jim, thanks for being
on the show, buddy. I always appreciate you coming by
and giving us your insight and your expertise. And everybody
get down and see them at the del Mar Home
and Garden Show this next weekend.
Speaker 5 (29:52):
Right correct, this next weekend, all.
Speaker 1 (29:54):
Right, And for the rest of you, it's a beautiful day,
because you know what, any day or above ground is
a beautiful day. So here's my advice. Get out there
and get busy building yourself a beautiful life, and pull
your questions and your thoughts together, and we'll see you
right back here next weekend. This has been Home with
(30:17):
Dean Sharp, the House Whisper. Tune into the live broadcast
on KFI AM six forty every Saturday morning from six
to eight Pacific time, and every Sunday morning from nine
to noon Pacific time, or anytime on demand on the
iHeartRadio app