Good Morning BSS World

Good Morning BSS World

"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry. My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations. In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World. Get ready for a cycle of interesting and short episodes. If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues. Welcome to my World! Welcome to "Good Morning BSS World"! Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Episodes

July 17, 2025 22 mins
In 130 episode of Good Morning BSS World, I reconnect with Rod Jones, patron and co-founder of the Africa Federation of GBS Associations, to explore the latest developments in Africa’s rapidly expanding Global Business Services (GBS) landscape. Broadcasting from Johannesburg, Rod provides a regional update across Southern, Northern, Western, Eastern, and Central Africa. From the YES youth employment program in South Africa and gove...
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    In this episode of the "Good Morning BSS World" podcast, I have a pleasure to talk to Fredrik Udd – Managing Partner at Explore Markets and Vice Chairman of the Swedish-Polish Chamber of Commerce – for a deep dive into the evolving business dynamics between Sweden and Poland.

    Fredrik shares his personal and professional journey that began over two decades ago, when he first landed in a then-evolving Poland. Today, he’s a Warsaw-base...
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    In 128th episode of Good Morning BSS World, I take you straight to Tbilisi, Georgia, where I am attending the BPO Leadership Summit 2025, organized by Enterprise Georgia and Ryan Strategic Advisory. Here are first impressions and exclusive insights from a day filled with high-level meetings and discoveries about Georgia's evolving BPO and IT sectors.

    From lightning-fast business registration (just one day!) to a welcoming labor mark...
    In this special on-the-road edition of Good Morning BSS World, I report directly from the vibrant capital of Georgia – Tbilisi – where I am attending the 2025 BPO Summit. Organized by Enterprise Georgia in collaboration with Ryan Strategic Advisory, the summit brings together global BPO and ITO experts, analysts, and advisors from countries such as the US, UK, Canada, Jamaica, Ghana, Albania, Poland, and more. In this first of seve...
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    Hello listeners! 

    In the 126th episode of "Good Morning BSS World," we connect with Odessa, Ukraine, to explore the dynamic world of cybersecurity with Serhii Yevchuk, CEO of FS Group. This episode, recorded in partnership with the IT Ukraine Association, dives deep into the current state and evolution of Ukraine’s IT sector, with a special focus on Odessa - a city recognized globally for both its business and tourism.

    Serhii shares ...
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    June 11, 2025 19 mins
    In this 125th episode of the Good Morning BSS World podcast, I welcome back Rod Jones -renowned CX strategist and advisor to the African BPO & GBS Federation - for our sixth engaging conversation. This month’s talk spans the continent, from Egypt to Ghana, and introduces new countries like Benin into the outsourcing dialogue. Rod shares valuable updates, including:
    • Egypt’s presence at GITEX Africa and Berlin’s GIZ roadshow
    • Ni...
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    June 1, 2025 24 mins
    In the 124th episode of "Good Morning BSS World," I take you on a journey to Accra, Ghana, for an insightful conversation with David Gowu, Board Member of BOSAG (Business Outsourcing Services Association of Ghana). Discover why Ghana is rapidly emerging as a prime destination for BPO and ITO services, attracting global giants like Concentrix and Teleperformance.

    David shares how Ghana’s young, educated, and English-proficient talent...
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    May 14, 2025 23 mins
    Welcome to the 123rd episode of "Good Morning BSS World" podcast! Today we’re heading straight to the heart of Africa’s rapidly evolving BPO and GBS landscape. My special guest is Rod Jones, Owner of Rod Jones Contact Centre Consulting and a leading voice in Africa’s outsourcing sector. Connecting with us from Johannesburg, Rod brings exclusive updates from the Africa Federation of GBS Associations and shares firsthand insights fol...
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    April 27, 2025 30 mins
    In this episode of Good Morning BSS World, my guests are Bela Kakuk and Ulyana Holovenko from BPiON company. We explore BPION's business journey and strategic expansion. The conversation delves into the backgrounds of Ulyana and Bela with BPION, highlighting the company's regional growth strategy and the establishment of its office in Ukraine.

    We discuss the challenges and opportunities present in the Ukrainian market, as well as BP...
    April 17, 2025 23 mins
    Welcome to episode 121 of Good Morning BSS World! I'm your host, Wiktor Doktór, and today, we’re heading back to Africa for an in-depth update on one of the most dynamic and rapidly evolving regions in the global BPO and GBS landscape.

    My guest is the ever-insightful Rod Jones — a BPO veteran and passionate advocate for Africa’s role in the global services industry. In our fourth conversation on this topic, Rod delivers a comprehens...
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    March 18, 2025 22 mins
    In 120th episode of Good Morning BSS World, my guest is Rod Jones - one of the most recognized experts in the global BPO and GBS industry - for an exclusive update on Africa's fast-evolving outsourcing landscape.

    Rod has been a guest on the show three times, and this time, he brings fresh insights into how Africa is emerging as a global outsourcing powerhouse. The continent is witnessing incredible momentum, with governments, invest...
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    Welcome to the 119th episode of "Good Morning BSS World"! Today I connect with Vitalii Nuzhnyi, Regional Delivery Head in Central Eastern Europe at CIKLUM, to explore the dynamic landscape of the IT industry in Ukraine and beyond.

    Despite ongoing challenges, the Ukrainian IT sector continues to showcase resilience, adaptability, and impressive performance. Vitalii shares an in-depth look at how companies like CIKLUM are navigating t...
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    Welcome to 118th episode of Good Morning BSS World! In this episode, we explore how Egypt has become a strategic business hub connecting Europe, Africa, and the Middle East.

    My guests are Hans Henrik Groth, CEO of CrossWorkers, and Jan-Hendri Tromp, Executive at SoluGrowth. Together, they discuss why Egypt is a top destination for business process outsourcing (BPO), global business services (GBS), and IT services.

    Hans and Jan-Hendri...
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    In episode #117 of Good Morning BSS World, I sit down with Maxim Pochebut, Chief Learning Officer at Sigma Software Group, to explore the dynamic landscape of Ukraine's IT industry and dive deep into corporate education initiatives. As part of our series in partnership with IT Ukraine Association, this episode offers valuable insights into how Ukrainian IT companies are adapting and thriving despite challenging circumstances.

    Maxim,...
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    January 29, 2025 23 mins
    Welcome back to Good Morning BSS World! In this episode, we reconnect with Rod Jones, Senior Partner at Rod Jones Strategic Solutions, for an insightful update on the BPO and GBS industry in Africa. This marks our second conversation, continuing our commitment to bringing you the latest developments from this rapidly growing region.

    Africa is emerging as a global powerhouse in the BPO industry, with millions of job opportunities on ...
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    In 115th episode of Good Morning BSS World podcast, I sit down with Christian Soto, Process Manager at Clariant GBS, to explore the unique dynamics of working across cultures in the Global Business Services (GBS) industry. Christian, a seasoned professional originally from Guadalajara, Mexico, shares his journey of transitioning from a leadership role in Latin America to managing multicultural teams in Poland, marking his fifth yea...
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    January 1, 2025 29 mins
    In 114th episode of Good Morning BSS World podcast, I am joined by the insightful Rod Jones to explore the dynamic and evolving world of BPO in Africa. We start by diving into Rod's extensive experience in the BPO industry, providing listeners with a solid foundation to understand how the sector has grown, particularly in South Africa.

    Rod shares fascinating historical context on call centers, backed by research data, before we tran...
    December 18, 2024 26 mins
    Welcome to the 113th episode of Good Morning BSS World! In this episode, I am joined by Charles Forsgard for an insightful discussion about sales strategies and management techniques that drive success in today’s dynamic business environment.

    Together, we explore the key principles of sales planning, focusing on how to balance short-term wins with long-term objectives to achieve sustainable growth. Drawing from the thought-provoking...
    In 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry.

    Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next p...
    Hello, listeners! In this 111th episode of Good Morning BSS World podcast, I have the pleasure of welcoming Roger Sturm from Edvantis to the show. Roger takes us on a journey through his fascinating career and shares insights about Edvantis, a standout company in the IT industry.

    We discuss the challenge of brain drain in the IT sector and take a closer look at the vibrant Ukrainian IT landscape—a hub of innovation and talent. Roger...
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