#116 BPO in Africa – vol. 2

Welcome back to Good Morning BSS World! In this episode, we reconnect with Rod Jones, Senior Partner at Rod Jones Strategic Solutions, for an insightful update on the BPO and GBS industry in Africa. This marks our second conversation, continuing our commitment to bringing you the latest developments from this rapidly growing region.

Africa is emerging as a global powerhouse in the BPO industry, with millions of job opportunities on the horizon. Rod shares major updates, including the launch of the Africa Federation of GBS Associations, which aims to unite the continent’s outsourcing sector. On February 5th, 2025, the first webinar will set the stage for a new era of collaboration among African GBS leaders, regional representatives, and international investors.

We explore how different African regions are positioning themselves in the global outsourcing space:
North Africa – Egypt, Morocco, and Algeria leading with massive expansions by major players like Concentrix.
East Africa – Ethiopia and Kenya experiencing unprecedented growth, with 25,000 new jobs on the horizon.
Central Africa – Rwanda setting an example in bilingual service excellence with new investments from TTEC.
West Africa – Nigeria and Ghana pushing forward with strong government support.
Southern Africa – South Africa expanding into Tier 2 and Tier 3 cities, with new hubs in Zimbabwe, Botswana, and Namibia.

We also discuss impact sourcing, the social and economic benefits of outsourcing, and how Africa’s youthful, tech-savvy workforce is shaping the industry’s future. With an estimated 1 million new jobs in the next five years, Africa is on the rise as a global outsourcing hub!

Don’t miss this episode—stay ahead of the trends shaping the BPO world! And be sure to join Rod’s webinar on February 5th to dive even deeper into Africa’s GBS potential.  

Key points of the podcast:

• Africa's GBS industry is set for significant growth, with initiatives like the Africa Federation of GBS Associations aiming to create a unified, democratic platform for collaboration and development.
• The upcoming webinar on February 5th will feature regional representatives discussing the objectives and value of the new federation, as well as opportunities for participants to engage and share their needs.
• Africa's potential to create up to a million jobs in the next five years, driven by youthful, tech-savvy labor, highlights the continent's growing importance in the global BPO and GBS markets.  

Links:
Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/
Africa Federation of GBS Associations - https://africagbsfederation.org/
Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=all
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/wIYbE7ZquQF/chat
Webinar (Feb 5th, 2025): https://us02web.zoom.us/webinar/register/5917375454234/WN_x5IP55g3T2-mQauTLZMFVw#/registration  

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