Rod has been a guest on the show three times, and this time, he brings fresh insights into how Africa is emerging as a global outsourcing powerhouse. The continent is witnessing incredible momentum, with governments, investors, and major industry players actively investing in job creation, impact sourcing, and digital transformation. Some key takeaways from this episode include:
✅ The rise of Africa as a competitive BPO & GBS destination
✅ Major developments in Ghana, Nigeria, Uganda, and Ethiopia
✅ New government-backed incentives and investment programs
✅ How AI and digital transformation are shaping the industry
✅ Upcoming events, including the Africa Federation launch
From new BPO hubs in Botswana to trade missions bringing African outsourcing to Europe, this episode is packed with valuable updates for industry professionals, investors, and anyone interested in the future of outsourcing in Africa.
Don't miss this discussion! Watch, like, and subscribe for more global BPO and GBS insights.
Key points of the podcast:
- Africa is increasingly recognized as a significant BPO and GBS destination, with substantial interest from consultants, analysts, and brokers driving job creation and social change.
- Countries like Ghana, Uganda, Nigeria, and Ethiopia are making significant strides in the outsourcing industry through government incentives, partnerships, and hosting key industry events.
- The Africa Federation is expanding rapidly, with nine countries already subscribed and several more in discussions, aiming to unify and promote the continent's BPO and GBS sectors.
Rod Jones on LInkedin – https://www.linkedin.com/in/rodjonessouthafrica/
Launch webinar Website page with YouTube and download - https://africagbsfederation.org/unlock-the-future-of-africas-gbs-bpo-industry/
Talk about this episode with AI - https://gmbw.onpodcastai.com/episodes/lK2UMDsGNLD/chat
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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - kontakt(@) wiktordoktor.pl
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This Podcast is supported by Patrons:
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