#121 BPO in Africa – vol. 4

Welcome to episode 121 of Good Morning BSS World! I'm your host, Wiktor Doktór, and today, we’re heading back to Africa for an in-depth update on one of the most dynamic and rapidly evolving regions in the global BPO and GBS landscape.

My guest is the ever-insightful Rod Jones — a BPO veteran and passionate advocate for Africa’s role in the global services industry. In our fourth conversation on this topic, Rod delivers a comprehensive overview of developments happening across Southern, Western, Eastern, and Northern Africa.

Highlights include:

• The rapid expansion of the Africa Federation of BPO GBS Associations (12 countries strong and growing).
• South Africa’s bold new government incentives and focus on tier 2 and 3 cities.
• Zimbabwe and 🇳🇦 Namibia establishing formal BPO structures.
• Nigeria’s job creation via platforms like WorkNation.Africa.
• Ethiopia’s movement towards Special Economic Zones and a BPO licensing category.
• Egypt’s booming BPO scene, AI centers, and broadband leadership.
• International interest from major players like Teleperformance, Capgemini, and Mastercard Foundation.

With impact sourcing, policy advocacy, infrastructure development, and education reform all in motion, Africa is not just catching up — it's leaping ahead.

Plus: Rod shares insights on upcoming webinars, including one focused on the critical topic of impact sourcing, happening on April 30.

Make sure to LIKE, SUBSCRIBE, and SHARE this episode to stay ahead in the BSS game. For more details and links mentioned in the episode, check the description below.    

Key points of the podcast:

• The Africa Federation of BPO GBS Associations has grown to include 12 committed countries with another eight in the process of forming associations and structures.
• There is significant government support and incentive programs across various African regions, including new special economic zones and revamped value propositions for BPO and GBS industries.
• Key regions such as Southern, West, East, and North Africa are experiencing substantial growth and development in the BPO sector, with major international players showing increased interest and investment.  

Links:
Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/
Africa Federation of GBS Associations - https://africagbsfederation.org/
Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=all
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/YugjuvcoJgW/chat
Webinar (April 30th, 2025): https://us02web.zoom.us/webinar/register/WN_PvrxLHkHSW6HUZsANiqBsw#/registration  

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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

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