#125 BPO in AFRICA. vol. 6

In this 125th episode of the Good Morning BSS World podcast, I welcome back Rod Jones -renowned CX strategist and advisor to the African BPO & GBS Federation - for our sixth engaging conversation. This month’s talk spans the continent, from Egypt to Ghana, and introduces new countries like Benin into the outsourcing dialogue. Rod shares valuable updates, including:

• Egypt’s presence at GITEX Africa and Berlin’s GIZ roadshow
• Nigeria’s government-backed “Outsource to Nigeria” initiative
• AI's evolving impact on African BPO/GBS - balancing automation with employment
• The Federation’s new handbook to guide emerging BPO associations
• Benin’s rise as a new player on the outsourcing map
• Insights into the upcoming Elevate Africa conference in Ethiopia

Plus, we discuss how Africa is positioning itself globally, with support from global players like Teleperformance and Concentrix, and future plans for a structured federation advisory board. If you're in the outsourcing industry, this episode is a must-listen for insights into Africa’s rapidly evolving BPO/GBS scene!  

Key points of the podcast:

• The African BPO and GBS landscape is expanding with new members like Ghana, Benin, and Morocco joining the federation.
• The federation's new association handbook aims to guide countries in establishing and formalizing their own BPO and GBS associations.
• AI's impact on the BPO and GBS industry is a hot topic, with discussions focused on balancing technological advancement with job creation.  

Links:
Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/
Africa Federation of GBS Associations - https://africagbsfederation.org/
Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=all
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/ET9JzjsuvRm/chat
Elevate Africa - https://www.weelevateafrica.org/  

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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - kontakt(@) wiktordoktor.pl  

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This Podcast is supported by Patrons:
Marzena Sawicka