S5E09 - When Organizations Allow Expert Knowledge to Just Walk Away

Turnover can be a devastating thing to some organizations, the loss of expertise and experience, if not transferred in some way to existing members, can disrupt the organization's ability to perform at the highest level over time. I discuss two types of brain drain that organizations may experience when its experts walk out the door (whether departure or retirement) with their knowledge and propose a 'grand narrative' approach to establishing a culture and climate favorable to knowledge retention.