Doing What Works
Doing What Works

Do you know how to apologize?

Februrary 28, 201738 min
If your apologies backfire -- or you’ve been the victim of a nonapology -- you’ll love my interview with Dr. Harriet Lerner, author of Why Won’t You Apologize? If you’re sorry, Harriet will help you make that clear -- in part by steering clear of one word in particular. If someone tells you he or she is sorry but it doesn’t ring true, Harriet will help you figure out why. Bonus feature: Help for those who apologize too much.

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