Doing What Works

Do you have phone phobia?

October 6, 201541 min
Do you answer the phone on the first ring? The Phone Lady, Mary Jane Copps, will tell you why that's a bad move. She'll show you how to capitalize on those twenty seconds of undivided attention the person you called will afford you. She’ll also help you be comfortable with silence on the other end. It probably doesn’t mean what you think it does. We're delighted to help Mary Jane celebrate the release of (can you guess?) The Phone Book.

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