Doing What Works

How well do you treat your customers?

May 17, 201641 min
Customer service expert Donna Cutting knows how to turn customers into lifelong fans. She's the author of 501 Ways to Roll Out the Red Carpet for Your Customers. Donna says rolling out the red carpet doesn’t mean fussing over everyone. It means reading customers first to see if they’d appreciate that. How to make sure they know you care, how to make even visitors to an emergency room feel welcome, and how to make visitors to your restaurant welcome a wait. Bonus feature: Another reason to love George Clooney!

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