Leslie Jones Slams Jessica Alba's Honest Company Over Nightmare Experience
By James Dinh
July 18, 2018
Leslie Jones wanted to get what she paid for and that just wasn't the case with her recent order with Jessica Alba's Honest Company, a service that offers all-natural consumer goods.
"Ok @Honest you just lost a good customer," the SNL star wrote on Twitter on Tuesday afternoon (July 17). "@jessicaalba please address your company that is not doing good business. I have use your company for more than three years now and these last three orders have been a nightmare!! I have spend too much money here for that to happen!!"
After doing some digging, it appears as if the 50-year-old comedian had ordered diaper cakes and paid extra for "next day air" delivery, but that didn't pan out as she expected. The Honest Company made sure to reply to Jones' complaint, but the back-and-forth exchange didn't go very well. "We're so sorry your order was delayed," the company replied. "Our diaper cakes are handmade and can take 1-3 days to process. We value your feedback and we're always looking for ways to improve. We appreciate your love for Honest – thank you for giving us the chance to make this right."
"Next day air should not be a f**king option," she hit back. "it should be made clear that the order is sent after processing which you don’t do. It's not overnight if it gets there in a week. you charging me damn near 50 dollars for. The last three orders were late. It wasn't like that before."
Once Alba got wind of the complaint, she also took to Twitter to send her apologies, but we're not sure that Jones was even in the mood for it at that point. "Omg! I'm so so sorry you haven't had a great experience," the actress wrote. "We are all over this issue and will make it right. I am so appreciative and grateful to you for being a loyal Honest fan over the years, especially as we go through these growing pains. I’m a huge fan of yours. JA."
Photo: Getty Images