Privacy Rights, Choice and Access

July 16, 2018

UPDATED AS OF: July 16, 2018

iHeartMedia, Inc. ("iHeartMedia", "we", "us", or "our") is committed to maintaining your confidence and trust as it relates to the privacy of your information. This Privacy Policy describes how we collect, protect, share and use your information as part of our technology platforms, including, our websites, interactive features and mobile Apps ("Platforms") and how you may access and control its use in connection with our marketing communications and business activities.


If you do not consent to the collection, use or sharing of your information in the manner described in this Privacy Policy, please do not provide us with such information. By providing such information, you are opting in to the collection, use and sharing of this information in accordance with this Privacy Policy.

Cookies, Tracking & IBA:

To learn how you may be able to reduce the number of cookies you receive from us or third parties, or delete cookies that have already been installed in your browser’s cookie folder, please refer to your browser’s help menu or other instructions related to your browser to see if you can reject or disable such cookies.  You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser. Removing or rejecting browser cookies does not necessarily affect third-party flash cookies used in connection with our Platform. To delete or disable flash cookies, please visit for more information. If you do disable or opt out of receiving cookies, please be aware that some features and services on our Platform may not work properly because we may not be able to recognize and associate you with your account(s). In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.

As described above, we, or other parties we do business with, may place or recognize unique cookies or other technologies on your browser and Device when you visit our Platform to collect information about your use of our Platforms and your other online activities over time and across different websites and apps, and may use that information to serve interest-based advertisements to you as you browse the Internet. To learn more about such interest-based advertising, please visit:

There are 2 ways that you can opt out of IBA practices from certain iHeartmedia or third party ads on our Platforms and on third party sites and apps. One way is through the cross-industry Self-Regulatory Program for Online Behavioral Advertising managed by the Digital Advertising Alliance (DAA). To opt out of IBA, please click on the following link and follow the instructions: DAA AppChoices – and  To opt out from the use of information about your online activities for IBA by NAI member companies, visit:

Another way to opt out of IBA is by clicking on the Advertising Options Icon featured on certain iHeartMedia ads on third-party websites. When clicked it (i) describes the collection and uses of data gathered at the relevant third-party website and (ii) provides a way for you to opt out of data collection and use by the third parties listed for the purposes of IBA. If you choose to opt out, our service provider will communicate your opt out election to the relevant third-party advertising partners and a cookie will be placed on your browser indicating your decision to opt out.

Bear in mind that because cookies are stored by your browser, if you use different browsers on your computer, or multiple computers and Devices that have browsers and you do not wish to have cookies collect information for IBA purposes, you will need to opt out of IBA from each browser on each of the computers and Devices that you use. Please note that even if you opt out of IBA, you may still receive advertisements from us; they just won’t be customized based on your web-browsing activities on third-party websites. Please also note that if you opt-out of IBA, we may still track your visits to the Platforms for our own analytics, operations and security purposes.

To learn how to change your Device Identifier, please refer to your device’s help menu or other instructions.

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked.  These features are not yet uniform, so note that our systems are not configured to recognize Do Not Track headers or signals from some or all browsers.

Data Sharing and Communications: You may always direct us not to share your personal information with third parties, not to use your information to provide you with information or offers, or not to send you newsletters, e-mails or other communications by:

  • sending us an e-mail at;
  • contacting us by mail at iHeartMedia Digital Customer Service, 20880 Stone Oak Pkwy, San Antonio, TX 78258 , or
  • following the removal instructions in the communication that you receive. Your opt-out request will be processed within 30 days of the date on which we receive it.

Please note that if you opt-out of various uses of your information the service we provide to you and relevant offers may be impacted. Also, If you opt out of receiving promotional offers, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Your California Privacy Rights: California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us as described above in Data Sharing and Communications.

Location Information:  By downloading our App or using the Platforms, you consent to our collection and use of your Device location information and sharing of location information with third parties for analytics and advertising purposes (currently advertising use is exclusively within iHeartMedia properties). If you initially consent to our collection of precise location information, you can subsequently stop the collection of precise location information at any time by going to the setting feature on your Device and changing your preferences. If you do so, certain features of our App may no longer function. You also may stop our collection of location information by following the standard uninstall process to remove our App from your device.

Access to Your Information: If you wish to verify, correct, or update any of your personal information collected through the Platforms, you may contact us at the above address or e-mail. In accordance with our routine record keeping, we may delete certain records that contain personal information you have submitted through the Platforms. We are under no obligation to store such personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

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