Chaos Theory: OPEN MINDS CEO Monica Oss on Innovating in Turbulent Times

There’s no better person to help us navigate and understand today’s chaotic - her word - mental health ecosystem than Monica Oss, the CEO and founder of OPEN MINDS, an award-winning information source, executive education provider, and business solutions firm specializing in the health and human service industry. We discuss:

• What prompted her to start OPEN MINDS in 1987,  the changes that have had the most impact, and the evolution of the mental health field in the 38 years since (health plans expanding developing their own delivery systems, the growth of retail health clinics, hospital systems focusing on outpatient services, and the emergence of private equity firms in the healthcare sector).  
• Findings from their report on Health Care Policy & Market Trends In 2025: policy changes, new technologies, new competition. 
• The uncertainty around federal healthcare policies as the biggest challenge going forward, and the long-term implications. 
• Chaos Framework: management strategies for navigating a chaotic market, addressing short-term financial issues, growth strategy, and long-term vision for the “post-chaos” market. 
• How AI can improve the customer experience and provide vital decision-support; new technological innovations, such as deep brain implants, transcranial stimulation, and virtual reality therapies, which could revolutionize treatment methods.