Episode 78: How Trust is Built, Broken, and Repaired

In this episode of WiseTalk, CEO and Executive Leadership Coach Sue Bethanis hosts the world’s leading expert in the rapidly growing field of trust repair, Dr. Peter H. Kim.

Dr. Kim is a Professor of Management and Organization at the University of Southern California’s Marshall School of Business. He received his Ph.D. in Organizational Behavior from Northwestern University’s Kellogg Graduate School of Management. His research concerns the dynamics of social misperception, with a particular focus on the violation and repair of trust. This research has been published in the world’s leading scientific journals across management and psychology. It has received ten national/international awards from organizations, including the American Psychological Association, the Academy of Management, and the International Association for Conflict Management. This work has also been supported by multiple funding sources, including the National Science Foundation, the State Farm Foundation, and the Kellogg Dispute Resolution Research Center.

Dr. Kim has also drawn on his expertise to develop and teach some of the most highly rated M.B.A. courses and executive training programs at his University. Popular accounts of his research have appeared in The Atlantic, New York Times, Washington Post, The Economist, and National Public Radio. His first book, How Trust Works: The Science of How Relationships are Built, Broken, and Repaired, is based on two decades of his original research on trust repair.