January 17, 2018 • 15 mins
Bethany had a crazy story about a cab and we also chat about telling people what YOU want!
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Episode Transcript
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Speaker 1 (00:02):
What would you talk about on your on your podcasts show. Okay,
I'm not done raging. You've been at this all morning, Bethan,
set me up. Okay, so this is the fifteen minute
morning show. Scary is here. I'm going counterclockwise. I'm Bethany.
(00:24):
David Brodie is here. Yes, Scarrett, Yes, Yes, a special
guest and our friend Astra. Hi. Hi, ast You used
to work everywhere else and now you are in the
iHeart family and I'm so happy to be here. Welcome girl,
thank you. Yeah, we have a big, giant and I
Heart meeting today. Yes, and uh so after you got
(00:45):
a job at our sister station and doing part time
work there and and fun stuff, and then you're here
this morning for the meeting and Scary and I have
known Astro for at different places and different meat. We
keep bumping into her and like all these years she
didn't work for He was like, why she's really good.
She works in these other companies, which was fine, you know,
paid the bills, but now you're with us. So now
I'm here, and it's so funny because Astra's name was
(01:07):
one of those names that like, when you're a woman
in radio, there are fewer women in radio than there
are men in radio, and so we tend to hear
about each other even if we've never actually met. And
so when I first came here five years ago, Astra's
name was one of the names that I kind of
always heard floating around and so I finally met you
asked her, like a couple of years scary. Was that
(01:29):
the one with the sword dancers? Yeah, the surprise party
dancers the podcast. Yeah that's awesome, Yeah it feels good.
But this is so, this is what I've been raging
(01:49):
about all morning, Estro, that you were not privy to.
I got into the cab this morning, super early in
the morning because we have a morning show, and I
said to the cab driver, take me to six and Walker,
and uh, does someone have a little dongle dole? I
can attest to that we have to plugs in. Um.
So I said the driver, take me to six and Walker,
(02:10):
And the cab driver says, okay, how do I get there?
And I'm like, this is literally your only job is
as a cab driver is to know where to go well,
and so then I'm like, okay, fine, so maybe he's new.
So so I'm like, but even then you should like,
is there a test as a cab driver, like knowing
how to get place? Your jobs to know and he's
(02:30):
not given a discount, He's not giving them. Well, I'm
a new cab driver starts price discount. So then I'm like, okay,
I'm gonna cut him slack. So um. I told him
turned by turn directions, but he kept missing turns because
he was talking to his buddy on the phone and
so he wasn't hearing me say like turn turn, no, turn, no,
this is the building. Stop like he drove past the building.
(02:51):
So I'm like, that was your job was too, Even
if you didn't know where you were going, which you
should have known where you were going, you weren't listening
because you were on the damn fade job and then
your main job. There's really no other part of your
job to drive and know where you're driving too. You
don't need to fold anything, cook anything. Because I was
talking when I went on when I went to London
(03:12):
a couple of years ago, the cab driver from my
from the airport to my hotel, he was telling me
the test to become a cab driver in London is
so extensive. You are given a written test, you're also
given an oral test and they'll say how do I
get from Hertfordshire upon Stratford to das lenks Ington upon
(03:34):
beaver Houses And you have to be able to give
directions without looking at a map, just saying, you know, okay,
I'm gonna go north on this, I'm gonna take a ride.
I'm gonna go And you have to know everything extra
hard to learn how to how to be a cab
driver in London because they have to learn how to
drive on the wrong side of the road. Yeah, even
do backwards. Well, the one issue I would have had
at that point this morning is I would have been like,
(03:54):
get off your damn phone, yes, put on ways and
get me where I need to go. I know. And
then but then there's me who's like, because I'm from
the Midwest, I don't want to be two means you're
in New York now, I know. I know it's it
takes a while to get out, but yeah, so I
I just I prefer to quietly see that happened the
nail salon. The lady cut my nails like and the
(04:16):
other she left longer, So I said, so what are
you doing? She's like, well, She's like, well these were
these were shorter than these, I said, but they're supposed
to behaven And I was trying so hard to be nice,
and then the New Yorker came out to me, I'm like,
these nails are shorter than the nails. Was her first
day cutting, not her first day. I've been going there
(04:36):
for a while, believe me. But I got so pissed off.
So I hear you comes out, what's your job? My
middle daughter had to get to work yesterday and I
wasn't able to take her, so she took an Uber
but the only car that was available was an uber pool,
which if you don't know what that means, they'll they'll
pick up other people along the way. It's a little
bit cheaper, and then eventually it's like riding a bus.
(04:58):
You get there, it's your stop to get off. So
they picked her up first, and when they got to
the next stop, the guy messed up something in the
nav system on his phone and it erased her destination
as it got the next destination. So he's so they're
driving and and it he's like, where am I going?
So she says, I'm going to this? This place is
(05:20):
the name of the place. Well, I can't. I can't
enter it. I'm driving. They've already gotten on the parkway.
He knew to get on the parkway, so she says, well,
he's well, how do I get there? She's I don't know.
I'm a kid, like you're like, you're the ober driver.
He says, well, I'll try to enter it, and he
can't figure out how to enter it. A spell it
and she's like, well, this is the town it's in. Well,
(05:42):
what's the street address? I don't know. I put it
in Uber and you're supposed to have it. So she
opened up Google Maps and she says, well, I got
on Google Maps. Do you want me to give you
my phone? No, it has to be on my phone. Well,
I'll tell you where to go. No, I got it.
So of course they got the wrong exit, so then
just can I please tell you where to go? So
(06:03):
she sat in the back seat with the other person
from Overpool, who was the second drop off. So she's
sitting there telling him how to go the same thing.
It's your job. He didn't want to get off the
parkway and didn't put it again. But I owe Brody,
Oh yeah, don't say the company just what if the
overpool driver it was his first day doing overpool, then
(06:26):
welcome to over fuck you. Ay if you listen to
brody and scary podcast The Brooklyn Boys, which is widely
popular the time they so they talked about getting free dessert,
which is like when when a company screws up, giving
you back what they owed you isn't equal because you've
(06:48):
also wasted your time. You need free desert. If they
burn your steak and they bring you the steak twenty
minutes later, that's not even even. It's not even right.
They owe you something, either half price steak or free dessert.
Wife gets something. Yeah, something though, that that's what people
always ask to well because even it's not even. So
all your friends finished dinner while you're waiting for your steak.
Your evening is ruined. But you need a steak at
(07:10):
that point. Now, my my nights ruined, So you gotta
give me something else. I paid twenty five dollars to
stake twenty minutes ago. I'm not paying the stake now.
I'm my new book, which is I'm putting together this
year free dessert, and I can't wait to read this
book and not like it. And then go back and
tell the publisher and the writer that I'm not a
(07:31):
fan of this book. And I got a paper cut
on the book, and I deserved the money back. It
means the book worked, in which case you can't get
your money back because you're going to use the method.
So bestI he had a problem was unsolvable. Unsolvable. I
used gift cards to buy a gift card, I remember,
and I didn't know where I bought them. It was
(07:51):
a gas station and I didn't have a receipt and
I didn't have the gift cards I used to buy,
and so the gift cards had not been activated by
the people at the store, and so I could not
use them at this website. And so the website was like,
you're screwed. We cannot prove that, you know, with a
lot of money, a lot of money, And I was
very upset to three emails back and forth nothing. They
were like, we can't prove that you got these, and
(08:13):
I'm like, but I got them, And so I was
like brody yea. So so I took over now people
because of our podcast. Last night, I got an email.
It was a d M on Instagram. I'm having a
car insurance problem. My son got into an accident and
they're not paying and they won't pay for the rental car.
We need your help. I'm like, the better get Brodie
guy on the news if you ever have a problem. Really,
(08:37):
I need a segment. I'm I'm gonna buy the website.
Better get by. Yeah, but we uh, we should probably
get me a segment on the local news channel. So
it took me three phone calls. I love how he
says we but yet he will benefit from it. But
you know, I'll promote you guys whatever. I'll wear your
shirts for the Acquired Days podcast. You. So the first
(08:58):
phone call, I spoke to some other part of the
world and I gave him the story as if it
happened to me. And I'm a I'm a valued customer
at this website, all right, I'm a member. Let's just
say that. And so the woman said, not a problem.
I understand. Give me the gift card numbers. Will take
care of it, because I'm gonna send off an email
(09:19):
to the gift card department letting them know that you
got screwed over and you're a valued customer and it
will take care of it. You'll get an email in
one to two days whether or not you're gonna get
a credit or just new gift cards. Fantastic. Three days
go by, I don't hear anything. I call back. I
get another person from some other godly who knows where
in the world. I say that because there's a little
(09:40):
bit of a language barrier, but I fought through it.
And she says, oh, that woman you spoke to before
never sent the email. Give me the numbers again. So
I give her the numbers. A is for apples, seven
D is for dog, the whole thing, and so okay.
So she says, all right to business, stays, you'll have
an email and you're gonna either get a credit or
new gift cards. Three days go by. I don't get it.
I old demanding a supervisor. At this point on Sunday night,
(10:04):
Well can you tell me what promise? Nope, not gonna
go through this again, not giving you a card. I
need a supervisor. I'm tired of being told that the
email is gonna take care of it. Because I got
an email saying we're sorry, you should need to return
it to the store you bought it in um because
they didn't know the conversation I had. They just said, well,
you don't have a receipt, you don't get the gift
card credit. So I got into a little bit of
a heated debate with the woman, and I said, look,
(10:27):
I was told by two employees of your company that
you would give me a credit or new gift cards,
and now I get an email from people who don't
know me saying we're sorry. Our policy is no refunds. Sorry,
I said, either, get me on the phone with the
with the credit card, with the with the gift card department.
Well you're gonna help me. So she says, I'm sorry,
(10:47):
Mr Brody, but our policy is if you don't ever
received for the gift card. I'd like to help you,
but I can't. There is no way to refund you
for the gift card because you didn't pay for the
gift card. I said, that's fine. Here's what you're gonna do.
You owe me money as a valued customer. A representative
who's authorized to sell your gift cards messed up. Therefore
(11:08):
your representative messed up. Therefore it's your problem. So stop
telling me you can't credit my gift cards. Here's what
you're gonna do for a bad customer service, experience. I
already know from feud, from past experience. You can give
me a credit. You can say, as a valued customer,
we messed up. Here's a credit to your account. So
you're gonna credit me at my account and not mention
(11:29):
the gift cards. You're just gonna credit my account for
the bad customer service that I got from one of
your authorized representatives. Oh, you can do that, right, Oh,
I guess I hold on. He comes back says, Okay,
we owe you X amount of money. How about we
give you X done? Can I tell first of all
(11:49):
high five? Second of all, it works so well when
you tell someone what they're going to do, because I
had another company screw me over reshipping, you tell them
what you're standing there. By the way, if this doesn't
go my way, it would be a live chat on
the website, which is what I did the other night.
This company supposed to send me, uh this thing, and
(12:14):
it was supposed to come, and it didn't come for
a week because they kept shipping it to Brooklyn, where
I don't live. And so I finally got them to
chat with them and they were like, are you how
are you feeling? And I said livid? And then We
went through this whole conversation, and I said, here's what
you're gonna do. You're gonna put in a second order
for an identical item. You're gonna have it shipped overnight
to my house and I will get it tomorrow. And
(12:34):
they were like, well, I don't know if I can
do that. I'll be damned if the next day there
wasn't that package on my front door. So how can
you have the balls to do that? But you couldn't
talk to the driver this morning because it wasn't a
real person. It was a text question. So I went
to a store that has a red logo that looks
like it looks like I had. I had my daughter
(12:59):
got a gift. It was a gift, no gift for
seat for a um those fit bit fit bit and
they gave it to in a large. So I brought
it back to Target where it was purchased, which never seat,
and I said, I want to exchange it for small.
They said, okay, well you don't ever seat. We have
to give you the lowest price that it's been so
it's like a hundred and seventy nine dollars. They go, well,
(13:20):
you can have a hundred and six dollar credit. I said, no,
here's what you're gonna do. I'm gonna go get the
small and you're gonna do an even exchange. Okay, okay,
this happened to me, and so I got the full
one seventy nine value, not the one who six they
tried to give me. They will try to f you
if you let them second after me at this store,
this store with this logo, I'm not gonna Christmas. I
(13:43):
got undesigned Christmas present and I went to go return
it with no receipt and I said, I got this
is the Christmas present. They said, well, we can only
give you the price that it's at right now. And
I'm like, yeah, but when the person bought and it
was before Christmas and it was like thirty dollars more,
I allowed them to take advantage. Hell no, hell do
you get out? Okay? A couple of you Okay, number right,
(14:08):
number number one. You could have found another store that
sold the same item and tried if they had better returns.
They don't. Second of the second of all, if it
was within three days of Christmas, they give you back
the full amnent. No, three days you gotta you gotta
know this. I got returns in the summer. I wait
till three days after Christmas made. Sometimes you gotta hold
onto things and then you have to play the role.
You have to play the role. Or what you do
is you you buy one at full price and use
(14:30):
that receipt to return the gift, and then the woman
I bought this yesterday. It's the process. Okay, it's too
much of you could have gotten a stake with that
thirty dollars. I cannot wait till customer service buys Brodie's
book and uses his same methods on him. As long
as my book sells, I don't care. At that point.
I'm returning it as soon as I buy it. After
hearing no, I'm actually ready to say, keep talking about that,
(14:54):
Oh my god. The Fifteen Minute Morning Show
What would you talk about on your on your podcasts show. Okay,
I'm not done raging. You've been at this all morning, Bethan,
set me up. Okay, so this is the fifteen minute
morning show. Scary is here. I'm going counterclockwise. I'm Bethany.
(00:24):
David Brodie is here. Yes, Scarrett, Yes, Yes, a special
guest and our friend Astra. Hi. Hi, ast You used
to work everywhere else and now you are in the
iHeart family and I'm so happy to be here. Welcome girl,
thank you. Yeah, we have a big, giant and I
Heart meeting today. Yes, and uh so after you got
(00:45):
a job at our sister station and doing part time
work there and and fun stuff, and then you're here
this morning for the meeting and Scary and I have
known Astro for at different places and different meat. We
keep bumping into her and like all these years she
didn't work for He was like, why she's really good.
She works in these other companies, which was fine, you know,
paid the bills, but now you're with us. So now
I'm here, and it's so funny because Astra's name was
(01:07):
one of those names that like, when you're a woman
in radio, there are fewer women in radio than there
are men in radio, and so we tend to hear
about each other even if we've never actually met. And
so when I first came here five years ago, Astra's
name was one of the names that I kind of
always heard floating around and so I finally met you
asked her, like a couple of years scary. Was that
(01:29):
the one with the sword dancers? Yeah, the surprise party
dancers the podcast. Yeah that's awesome, Yeah it feels good.
But this is so, this is what I've been raging
(01:49):
about all morning, Estro, that you were not privy to.
I got into the cab this morning, super early in
the morning because we have a morning show, and I
said to the cab driver, take me to six and Walker,
and uh, does someone have a little dongle dole? I
can attest to that we have to plugs in. Um.
So I said the driver, take me to six and Walker,
(02:10):
And the cab driver says, okay, how do I get there?
And I'm like, this is literally your only job is
as a cab driver is to know where to go well,
and so then I'm like, okay, fine, so maybe he's new.
So so I'm like, but even then you should like,
is there a test as a cab driver, like knowing
how to get place? Your jobs to know and he's
(02:30):
not given a discount, He's not giving them. Well, I'm
a new cab driver starts price discount. So then I'm like, okay,
I'm gonna cut him slack. So um. I told him
turned by turn directions, but he kept missing turns because
he was talking to his buddy on the phone and
so he wasn't hearing me say like turn turn, no, turn, no,
this is the building. Stop like he drove past the building.
(02:51):
So I'm like, that was your job was too, Even
if you didn't know where you were going, which you
should have known where you were going, you weren't listening
because you were on the damn fade job and then
your main job. There's really no other part of your
job to drive and know where you're driving too. You
don't need to fold anything, cook anything. Because I was
talking when I went on when I went to London
(03:12):
a couple of years ago, the cab driver from my
from the airport to my hotel, he was telling me
the test to become a cab driver in London is
so extensive. You are given a written test, you're also
given an oral test and they'll say how do I
get from Hertfordshire upon Stratford to das lenks Ington upon
(03:34):
beaver Houses And you have to be able to give
directions without looking at a map, just saying, you know, okay,
I'm gonna go north on this, I'm gonna take a ride.
I'm gonna go And you have to know everything extra
hard to learn how to how to be a cab
driver in London because they have to learn how to
drive on the wrong side of the road. Yeah, even
do backwards. Well, the one issue I would have had
at that point this morning is I would have been like,
(03:54):
get off your damn phone, yes, put on ways and
get me where I need to go. I know. And
then but then there's me who's like, because I'm from
the Midwest, I don't want to be two means you're
in New York now, I know. I know it's it
takes a while to get out, but yeah, so I
I just I prefer to quietly see that happened the
nail salon. The lady cut my nails like and the
(04:16):
other she left longer, So I said, so what are
you doing? She's like, well, She's like, well these were
these were shorter than these, I said, but they're supposed
to behaven And I was trying so hard to be nice,
and then the New Yorker came out to me, I'm like,
these nails are shorter than the nails. Was her first
day cutting, not her first day. I've been going there
(04:36):
for a while, believe me. But I got so pissed off.
So I hear you comes out, what's your job? My
middle daughter had to get to work yesterday and I
wasn't able to take her, so she took an Uber
but the only car that was available was an uber pool,
which if you don't know what that means, they'll they'll
pick up other people along the way. It's a little
bit cheaper, and then eventually it's like riding a bus.
(04:58):
You get there, it's your stop to get off. So
they picked her up first, and when they got to
the next stop, the guy messed up something in the
nav system on his phone and it erased her destination
as it got the next destination. So he's so they're
driving and and it he's like, where am I going?
So she says, I'm going to this? This place is
(05:20):
the name of the place. Well, I can't. I can't
enter it. I'm driving. They've already gotten on the parkway.
He knew to get on the parkway, so she says, well,
he's well, how do I get there? She's I don't know.
I'm a kid, like you're like, you're the ober driver.
He says, well, I'll try to enter it, and he
can't figure out how to enter it. A spell it
and she's like, well, this is the town it's in. Well,
(05:42):
what's the street address? I don't know. I put it
in Uber and you're supposed to have it. So she
opened up Google Maps and she says, well, I got
on Google Maps. Do you want me to give you
my phone? No, it has to be on my phone. Well,
I'll tell you where to go. No, I got it.
So of course they got the wrong exit, so then
just can I please tell you where to go? So
(06:03):
she sat in the back seat with the other person
from Overpool, who was the second drop off. So she's
sitting there telling him how to go the same thing.
It's your job. He didn't want to get off the
parkway and didn't put it again. But I owe Brody,
Oh yeah, don't say the company just what if the
overpool driver it was his first day doing overpool, then
(06:26):
welcome to over fuck you. Ay if you listen to
brody and scary podcast The Brooklyn Boys, which is widely
popular the time they so they talked about getting free dessert,
which is like when when a company screws up, giving
you back what they owed you isn't equal because you've
(06:48):
also wasted your time. You need free desert. If they
burn your steak and they bring you the steak twenty
minutes later, that's not even even. It's not even right.
They owe you something, either half price steak or free dessert.
Wife gets something. Yeah, something though, that that's what people
always ask to well because even it's not even. So
all your friends finished dinner while you're waiting for your steak.
Your evening is ruined. But you need a steak at
(07:10):
that point. Now, my my nights ruined, So you gotta
give me something else. I paid twenty five dollars to
stake twenty minutes ago. I'm not paying the stake now.
I'm my new book, which is I'm putting together this
year free dessert, and I can't wait to read this
book and not like it. And then go back and
tell the publisher and the writer that I'm not a
(07:31):
fan of this book. And I got a paper cut
on the book, and I deserved the money back. It
means the book worked, in which case you can't get
your money back because you're going to use the method.
So bestI he had a problem was unsolvable. Unsolvable. I
used gift cards to buy a gift card, I remember,
and I didn't know where I bought them. It was
(07:51):
a gas station and I didn't have a receipt and
I didn't have the gift cards I used to buy,
and so the gift cards had not been activated by
the people at the store, and so I could not
use them at this website. And so the website was like,
you're screwed. We cannot prove that, you know, with a
lot of money, a lot of money, And I was
very upset to three emails back and forth nothing. They
were like, we can't prove that you got these, and
(08:13):
I'm like, but I got them, And so I was
like brody yea. So so I took over now people
because of our podcast. Last night, I got an email.
It was a d M on Instagram. I'm having a
car insurance problem. My son got into an accident and
they're not paying and they won't pay for the rental car.
We need your help. I'm like, the better get Brodie
guy on the news if you ever have a problem. Really,
(08:37):
I need a segment. I'm I'm gonna buy the website.
Better get by. Yeah, but we uh, we should probably
get me a segment on the local news channel. So
it took me three phone calls. I love how he
says we but yet he will benefit from it. But
you know, I'll promote you guys whatever. I'll wear your
shirts for the Acquired Days podcast. You. So the first
(08:58):
phone call, I spoke to some other part of the
world and I gave him the story as if it
happened to me. And I'm a I'm a valued customer
at this website, all right, I'm a member. Let's just
say that. And so the woman said, not a problem.
I understand. Give me the gift card numbers. Will take
care of it, because I'm gonna send off an email
(09:19):
to the gift card department letting them know that you
got screwed over and you're a valued customer and it
will take care of it. You'll get an email in
one to two days whether or not you're gonna get
a credit or just new gift cards. Fantastic. Three days
go by, I don't hear anything. I call back. I
get another person from some other godly who knows where
in the world. I say that because there's a little
(09:40):
bit of a language barrier, but I fought through it.
And she says, oh, that woman you spoke to before
never sent the email. Give me the numbers again. So
I give her the numbers. A is for apples, seven
D is for dog, the whole thing, and so okay.
So she says, all right to business, stays, you'll have
an email and you're gonna either get a credit or
new gift cards. Three days go by. I don't get it.
I old demanding a supervisor. At this point on Sunday night,
(10:04):
Well can you tell me what promise? Nope, not gonna
go through this again, not giving you a card. I
need a supervisor. I'm tired of being told that the
email is gonna take care of it. Because I got
an email saying we're sorry, you should need to return
it to the store you bought it in um because
they didn't know the conversation I had. They just said, well,
you don't have a receipt, you don't get the gift
card credit. So I got into a little bit of
a heated debate with the woman, and I said, look,
(10:27):
I was told by two employees of your company that
you would give me a credit or new gift cards,
and now I get an email from people who don't
know me saying we're sorry. Our policy is no refunds. Sorry,
I said, either, get me on the phone with the
with the credit card, with the with the gift card department.
Well you're gonna help me. So she says, I'm sorry,
(10:47):
Mr Brody, but our policy is if you don't ever
received for the gift card. I'd like to help you,
but I can't. There is no way to refund you
for the gift card because you didn't pay for the
gift card. I said, that's fine. Here's what you're gonna do.
You owe me money as a valued customer. A representative
who's authorized to sell your gift cards messed up. Therefore
(11:08):
your representative messed up. Therefore it's your problem. So stop
telling me you can't credit my gift cards. Here's what
you're gonna do for a bad customer service, experience. I
already know from feud, from past experience. You can give
me a credit. You can say, as a valued customer,
we messed up. Here's a credit to your account. So
you're gonna credit me at my account and not mention
(11:29):
the gift cards. You're just gonna credit my account for
the bad customer service that I got from one of
your authorized representatives. Oh, you can do that, right, Oh,
I guess I hold on. He comes back says, Okay,
we owe you X amount of money. How about we
give you X done? Can I tell first of all
(11:49):
high five? Second of all, it works so well when
you tell someone what they're going to do, because I
had another company screw me over reshipping, you tell them
what you're standing there. By the way, if this doesn't
go my way, it would be a live chat on
the website, which is what I did the other night.
This company supposed to send me, uh this thing, and
(12:14):
it was supposed to come, and it didn't come for
a week because they kept shipping it to Brooklyn, where
I don't live. And so I finally got them to
chat with them and they were like, are you how
are you feeling? And I said livid? And then We
went through this whole conversation, and I said, here's what
you're gonna do. You're gonna put in a second order
for an identical item. You're gonna have it shipped overnight
to my house and I will get it tomorrow. And
(12:34):
they were like, well, I don't know if I can
do that. I'll be damned if the next day there
wasn't that package on my front door. So how can
you have the balls to do that? But you couldn't
talk to the driver this morning because it wasn't a
real person. It was a text question. So I went
to a store that has a red logo that looks
like it looks like I had. I had my daughter
(12:59):
got a gift. It was a gift, no gift for
seat for a um those fit bit fit bit and
they gave it to in a large. So I brought
it back to Target where it was purchased, which never seat,
and I said, I want to exchange it for small.
They said, okay, well you don't ever seat. We have
to give you the lowest price that it's been so
it's like a hundred and seventy nine dollars. They go, well,
(13:20):
you can have a hundred and six dollar credit. I said, no,
here's what you're gonna do. I'm gonna go get the
small and you're gonna do an even exchange. Okay, okay,
this happened to me, and so I got the full
one seventy nine value, not the one who six they
tried to give me. They will try to f you
if you let them second after me at this store,
this store with this logo, I'm not gonna Christmas. I
(13:43):
got undesigned Christmas present and I went to go return
it with no receipt and I said, I got this
is the Christmas present. They said, well, we can only
give you the price that it's at right now. And
I'm like, yeah, but when the person bought and it
was before Christmas and it was like thirty dollars more,
I allowed them to take advantage. Hell no, hell do
you get out? Okay? A couple of you Okay, number right,
(14:08):
number number one. You could have found another store that
sold the same item and tried if they had better returns.
They don't. Second of the second of all, if it
was within three days of Christmas, they give you back
the full amnent. No, three days you gotta you gotta
know this. I got returns in the summer. I wait
till three days after Christmas made. Sometimes you gotta hold
onto things and then you have to play the role.
You have to play the role. Or what you do
is you you buy one at full price and use
(14:30):
that receipt to return the gift, and then the woman
I bought this yesterday. It's the process. Okay, it's too
much of you could have gotten a stake with that
thirty dollars. I cannot wait till customer service buys Brodie's
book and uses his same methods on him. As long
as my book sells, I don't care. At that point.
I'm returning it as soon as I buy it. After
hearing no, I'm actually ready to say, keep talking about that,
(14:54):
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