May 20, 2025 • 7 mins
We have a good case of "let me speak to the manager," but Scotty B's simple job ends up a topic of discussion...
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
Today's Daily Highlight from Elvis Duran in the morning show.
Speaker 2 (00:05):
I've noticed that, you know, every once in a while,
we have to kind of self police this place. Yeah,
as all businesses should. I mean, we are really truly
in the well. We're in the customer service business here.
Have you noticed that this is part of what we
do hospitality. We're in the hospitality business. So what can
we do to improve Let's take a look in the mirror, long,
(00:29):
a long look in the mirror at ourselves and see
if we're doing all the right things as a business
to make sure our customers are happy. Please welcome to
let me speak to the manager, So feel free to
text us now or at fifty five one hundred, or
call us at eight hundred two four two zero one
hundred maybe you need to. Also, you can speak to
(00:51):
the manager using your talkback feature on your iHeart radio app.
If you're listening to us on the iHeart Radio app,
you hit that little microphone and say, hey, let me
speak to the map and then speak to the manager
and we'll try to address it. Okay, let's get that rolling.
Any internal conversations about customer service and those policing ourselves,
anyone yes, yes, yes, Nate.
Speaker 3 (01:12):
I feel like we've got to pat ourselves on the
back for some things. Right, Say what remember the incident
about a month and a half ago with the ruining
of the shirts and some people on the staff not
wanting to do it.
Speaker 2 (01:22):
Well, yeah, let me explain that when we give away
shirts and stuff people say hey, can you ruin it
for us, it means they want us to sign it
and ruin it. And so yeah, Scotty b as you
were about to say, just would have none of that
because it makes his day longer.
Speaker 4 (01:35):
Go ahead and dates.
Speaker 3 (01:37):
But to his credit, Scotty got us a pile of
shirts and hoodies to ruin and I believe we ruined them,
right Scott, Not everyone.
Speaker 4 (01:46):
I do it ruined them.
Speaker 5 (01:48):
My goal is to provide superior customer service, and when
I have to rely on other people, it gets messed up.
I shipped the regular ones out day of but when
they have to be ruined, they sit around. And so
far I don't have diamonds. Andrew Abby Deanna on the sweatshirts,
and I asked Gandhi if she would sign the cards
and she's like, yeah, I'll do it in a minute,
and never did so like, oh, now, so there's about
(02:10):
twelve winners just waiting for weeks and weeks and weeks
and weeks card people that don't want the actual apparel ruined.
Speaker 4 (02:18):
Okay, wait, hold on, you're going to ruin a card
that makes no sense.
Speaker 5 (02:23):
So anyway, that's why I.
Speaker 2 (02:27):
I know, Okay, I think in order to uh look
out for each other, maybe you shouldn't bitch and moan
quite so loudly.
Speaker 5 (02:34):
But I just want the listeners to be happy, and
this makes them unhappy.
Speaker 1 (02:37):
I think there's a way to fix this customer service.
I think we don't ruin them. But if we can
all sign these cards like ahead of time, we can
put a signed card in with it so that they're
already pre signed, so you could still send things out
on the same day.
Speaker 2 (02:55):
Yeah but wait, but wait, but that's not ruining it though. Yeah,
but that's it's standy.
Speaker 1 (03:02):
They can still wear the sweatshirt and have our autographs
on something else, and the customer's service stays wonderful.
Speaker 6 (03:10):
Why don't we just.
Speaker 4 (03:11):
Who didn't gandhi? Why don't we just what?
Speaker 6 (03:15):
Why don't we just print the sweatshirts with our signatures
on them?
Speaker 3 (03:22):
No one you have to taste that.
Speaker 1 (03:23):
Okay, but that would be a cute idea for a
sweatshirt though, Okay, different hear this.
Speaker 4 (03:28):
Justin Why don't we just ruin them? Why don't we
just sign them.
Speaker 5 (03:32):
Of the predicament? It just takes too long.
Speaker 6 (03:33):
Yeah, doesn't you just put them right here?
Speaker 5 (03:36):
They didn't?
Speaker 3 (03:37):
You?
Speaker 4 (03:37):
Stop yelling? Stop yelling, customer service, bad bad.
Speaker 1 (03:40):
I have another question about the apparel. So I really
think we need sweatpants, Like why don't we have sweatpants?
And then also sizing guys, like sometimes we've got like, hey,
we've got extra extra large lift. Well that's not you know,
there's some people that don't need that size. So let's
like help, you know, what do we do?
Speaker 4 (03:57):
I think you're right?
Speaker 3 (03:58):
Yeah, hold on, scary yeh, scary what Scotty who exactly
didn't sign the shirt?
Speaker 5 (04:02):
Again?
Speaker 4 (04:02):
Can you repeat those names?
Speaker 2 (04:03):
Diamond and you're gonna say Deanna Diamond, Josh Diamond, Josh
Abby Indiana. You're gonna say that no one wants their
signature anyway.
Speaker 4 (04:13):
But the people have the people don't know who those
people are, So let's just say everyone on the show.
Speaker 1 (04:21):
And that is not true. That's such an ass.
Speaker 4 (04:23):
You know what, and without them the show would not operate,
is very true.
Speaker 3 (04:28):
But in the and being quick on the vigor and
trying to send this stuff out, just get the main
people and just will little ship it out.
Speaker 1 (04:36):
That's that's just insing to say.
Speaker 4 (04:39):
It is.
Speaker 2 (04:41):
Okay, but let me be real. The reason why they
aren't signing them is because they're working much harder.
Speaker 6 (04:45):
Than you and your Actually, I have some text messages
from what you guys like to call the Click that says,
and I quote Scott never said anything about signing anything.
Never like ever, you never.
Speaker 5 (04:58):
Told them I jumped them in the studio. People come
in and out, they should sign them.
Speaker 4 (05:01):
So he just care about Elvis Dan yelling Ganda everybody scary.
Speaker 1 (05:09):
You really need to do those Scottie at that point
is send out a mass text message to everyone that says, hey,
shirts are in the studio, sign when you.
Speaker 4 (05:16):
Can sure, very simple. I'm in This is like, don't
don't be that guy.
Speaker 1 (05:20):
Now, this is thirteen in the ass, and why are
we getting sweatpants?
Speaker 2 (05:24):
No, that's even more okay. Okay, see what's happening here.
It's just the system is breaking down right before our
very eyes. It's not good. This is not good. We're
just a bunch of crumb bums. We can't even get
through this one simple issue.
Speaker 4 (05:40):
We only talked about one a jacket.
Speaker 1 (05:47):
That was very nice.
Speaker 4 (05:49):
Why wait for those about that to death? But most
people don't know he doesn't matter.
Speaker 1 (05:55):
Some people do know her, and we bring her on
the show all the time, and that's not.
Speaker 4 (05:58):
Nice and scary.
Speaker 3 (05:59):
Defense to himself out too, He said.
Speaker 1 (06:03):
He took himself out after he insulted everyone else, and
Denny was trying to bag.
Speaker 2 (06:09):
Events.
Speaker 3 (06:10):
There's a lot for Elvis, okay, and everybody else is
like hanging around.
Speaker 2 (06:13):
Hey, well listen, thank you for listening to this episode
of Let me speak to the.
Speaker 4 (06:20):
Okay, well, we'll reconvene. Let's just give it a rest,
as we customer service.
Speaker 2 (06:25):
That's as far as we got today. I'm let me
pick to the manager.
Speaker 4 (06:32):
We'll bring it back as soon as we can.
Speaker 1 (06:35):
No, we're not When should I bring up the fact
that I think we should have snacks in the studio?
Speaker 6 (06:39):
When can I talk to our guest booking department?
Speaker 4 (06:43):
God, I know Ghani Gandhi.
Speaker 2 (06:45):
I saw Gandhi go out of her way to text
some of us about a guest that we need to
have on the show, and she I watched her in
action and nothing happened.
Speaker 4 (06:54):
Well, I'm not a request in for that person, and
we're waiting to hear. Okay, I can't, I can't say anyway.
I'll tell you what.
Speaker 2 (07:02):
Let's just move on. Let me speak to the manager.
Was a huge success, I feel, and I think offering
that service to our listeners is such a it's a bonus,
it's a it's a blue ribbon thing.
Speaker 1 (07:15):
This just then, my friends at H and Major working
on sweatpants an you can you ship those?
Speaker 4 (07:20):
See look at that, see Daniels coming up with solutions
the
Today's Daily Highlight from Elvis Duran in the morning show.
Speaker 2 (00:05):
I've noticed that, you know, every once in a while,
we have to kind of self police this place. Yeah,
as all businesses should. I mean, we are really truly
in the well. We're in the customer service business here.
Have you noticed that this is part of what we
do hospitality. We're in the hospitality business. So what can
we do to improve Let's take a look in the mirror, long,
(00:29):
a long look in the mirror at ourselves and see
if we're doing all the right things as a business
to make sure our customers are happy. Please welcome to
let me speak to the manager, So feel free to
text us now or at fifty five one hundred, or
call us at eight hundred two four two zero one
hundred maybe you need to. Also, you can speak to
(00:51):
the manager using your talkback feature on your iHeart radio app.
If you're listening to us on the iHeart Radio app,
you hit that little microphone and say, hey, let me
speak to the map and then speak to the manager
and we'll try to address it. Okay, let's get that rolling.
Any internal conversations about customer service and those policing ourselves,
anyone yes, yes, yes, Nate.
Speaker 3 (01:12):
I feel like we've got to pat ourselves on the
back for some things. Right, Say what remember the incident
about a month and a half ago with the ruining
of the shirts and some people on the staff not
wanting to do it.
Speaker 2 (01:22):
Well, yeah, let me explain that when we give away
shirts and stuff people say hey, can you ruin it
for us, it means they want us to sign it
and ruin it. And so yeah, Scotty b as you
were about to say, just would have none of that
because it makes his day longer.
Speaker 4 (01:35):
Go ahead and dates.
Speaker 3 (01:37):
But to his credit, Scotty got us a pile of
shirts and hoodies to ruin and I believe we ruined them,
right Scott, Not everyone.
Speaker 4 (01:46):
I do it ruined them.
Speaker 5 (01:48):
My goal is to provide superior customer service, and when
I have to rely on other people, it gets messed up.
I shipped the regular ones out day of but when
they have to be ruined, they sit around. And so
far I don't have diamonds. Andrew Abby Deanna on the sweatshirts,
and I asked Gandhi if she would sign the cards
and she's like, yeah, I'll do it in a minute,
and never did so like, oh, now, so there's about
(02:10):
twelve winners just waiting for weeks and weeks and weeks
and weeks card people that don't want the actual apparel ruined.
Speaker 4 (02:18):
Okay, wait, hold on, you're going to ruin a card
that makes no sense.
Speaker 5 (02:23):
So anyway, that's why I.
Speaker 2 (02:27):
I know, Okay, I think in order to uh look
out for each other, maybe you shouldn't bitch and moan
quite so loudly.
Speaker 5 (02:34):
But I just want the listeners to be happy, and
this makes them unhappy.
Speaker 1 (02:37):
I think there's a way to fix this customer service.
I think we don't ruin them. But if we can
all sign these cards like ahead of time, we can
put a signed card in with it so that they're
already pre signed, so you could still send things out
on the same day.
Speaker 2 (02:55):
Yeah but wait, but wait, but that's not ruining it though. Yeah,
but that's it's standy.
Speaker 1 (03:02):
They can still wear the sweatshirt and have our autographs
on something else, and the customer's service stays wonderful.
Speaker 6 (03:10):
Why don't we just.
Speaker 4 (03:11):
Who didn't gandhi? Why don't we just what?
Speaker 6 (03:15):
Why don't we just print the sweatshirts with our signatures
on them?
Speaker 3 (03:22):
No one you have to taste that.
Speaker 1 (03:23):
Okay, but that would be a cute idea for a
sweatshirt though, Okay, different hear this.
Speaker 4 (03:28):
Justin Why don't we just ruin them? Why don't we
just sign them.
Speaker 5 (03:32):
Of the predicament? It just takes too long.
Speaker 6 (03:33):
Yeah, doesn't you just put them right here?
Speaker 5 (03:36):
They didn't?
Speaker 3 (03:37):
You?
Speaker 4 (03:37):
Stop yelling? Stop yelling, customer service, bad bad.
Speaker 1 (03:40):
I have another question about the apparel. So I really
think we need sweatpants, Like why don't we have sweatpants?
And then also sizing guys, like sometimes we've got like, hey,
we've got extra extra large lift. Well that's not you know,
there's some people that don't need that size. So let's
like help, you know, what do we do?
Speaker 4 (03:57):
I think you're right?
Speaker 3 (03:58):
Yeah, hold on, scary yeh, scary what Scotty who exactly
didn't sign the shirt?
Speaker 5 (04:02):
Again?
Speaker 4 (04:02):
Can you repeat those names?
Speaker 2 (04:03):
Diamond and you're gonna say Deanna Diamond, Josh Diamond, Josh
Abby Indiana. You're gonna say that no one wants their
signature anyway.
Speaker 4 (04:13):
But the people have the people don't know who those
people are, So let's just say everyone on the show.
Speaker 1 (04:21):
And that is not true. That's such an ass.
Speaker 4 (04:23):
You know what, and without them the show would not operate,
is very true.
Speaker 3 (04:28):
But in the and being quick on the vigor and
trying to send this stuff out, just get the main
people and just will little ship it out.
Speaker 1 (04:36):
That's that's just insing to say.
Speaker 4 (04:39):
It is.
Speaker 2 (04:41):
Okay, but let me be real. The reason why they
aren't signing them is because they're working much harder.
Speaker 6 (04:45):
Than you and your Actually, I have some text messages
from what you guys like to call the Click that says,
and I quote Scott never said anything about signing anything.
Never like ever, you never.
Speaker 5 (04:58):
Told them I jumped them in the studio. People come
in and out, they should sign them.
Speaker 4 (05:01):
So he just care about Elvis Dan yelling Ganda everybody scary.
Speaker 1 (05:09):
You really need to do those Scottie at that point
is send out a mass text message to everyone that says, hey,
shirts are in the studio, sign when you.
Speaker 4 (05:16):
Can sure, very simple. I'm in This is like, don't
don't be that guy.
Speaker 1 (05:20):
Now, this is thirteen in the ass, and why are
we getting sweatpants?
Speaker 2 (05:24):
No, that's even more okay. Okay, see what's happening here.
It's just the system is breaking down right before our
very eyes. It's not good. This is not good. We're
just a bunch of crumb bums. We can't even get
through this one simple issue.
Speaker 4 (05:40):
We only talked about one a jacket.
Speaker 1 (05:47):
That was very nice.
Speaker 4 (05:49):
Why wait for those about that to death? But most
people don't know he doesn't matter.
Speaker 1 (05:55):
Some people do know her, and we bring her on
the show all the time, and that's not.
Speaker 4 (05:58):
Nice and scary.
Speaker 3 (05:59):
Defense to himself out too, He said.
Speaker 1 (06:03):
He took himself out after he insulted everyone else, and
Denny was trying to bag.
Speaker 2 (06:09):
Events.
Speaker 3 (06:10):
There's a lot for Elvis, okay, and everybody else is
like hanging around.
Speaker 2 (06:13):
Hey, well listen, thank you for listening to this episode
of Let me speak to the.
Speaker 4 (06:20):
Okay, well, we'll reconvene. Let's just give it a rest,
as we customer service.
Speaker 2 (06:25):
That's as far as we got today. I'm let me
pick to the manager.
Speaker 4 (06:32):
We'll bring it back as soon as we can.
Speaker 1 (06:35):
No, we're not When should I bring up the fact
that I think we should have snacks in the studio?
Speaker 6 (06:39):
When can I talk to our guest booking department?
Speaker 4 (06:43):
God, I know Ghani Gandhi.
Speaker 2 (06:45):
I saw Gandhi go out of her way to text
some of us about a guest that we need to
have on the show, and she I watched her in
action and nothing happened.
Speaker 4 (06:54):
Well, I'm not a request in for that person, and
we're waiting to hear. Okay, I can't, I can't say anyway.
I'll tell you what.
Speaker 2 (07:02):
Let's just move on. Let me speak to the manager.
Was a huge success, I feel, and I think offering
that service to our listeners is such a it's a bonus,
it's a it's a blue ribbon thing.
Speaker 1 (07:15):
This just then, my friends at H and Major working
on sweatpants an you can you ship those?
Speaker 4 (07:20):
See look at that, see Daniels coming up with solutions
the
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