June 23, 2025 • 11 mins
In today's portion of "Let Me Speak To The Manager," a listener calls in to complain that we gave him the wrong apparel size... FOUR years ago
See omnystudio.com/listener for privacy information.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
Get your head us together, and we're gonna start to party.
Speaker 2 (00:04):
Start party.
Speaker 1 (00:05):
I'm ready a party. See Elvis Duran after Party. And
here we go with the after Party podcast. Hi party people,
They're scary and Gandhi and Danielle and Scottie Bees here
and there's Nate and producer Sam. You know, one of
(00:25):
the things I love about our show is it's a
two way communication. It's not just us talking to you,
you talk to us. So if you have a question
about lack of customer service or things that we do
that you need more of or less of, we give
you a nice segment called let me speak to the manager.
Yeah all right, so all right, we got people lighted
(00:46):
up bline nineteen. Our friend Aaron. Aaron wishes to speak
with the manager. Hello, Aaron, welcome to let me speak
to the manager.
Speaker 2 (00:55):
Hello Elvis. Not to be confused with Karen. It is Aaron.
Speaker 1 (00:59):
Oh speak to the manager, Okay, Karen Aaron. All right,
Well I can tell this is going to be a
happy call. All right, Aaron. We are a two way
communication source and we need for you to talk back
and tell us what you need. Speak to the manager.
Speaker 2 (01:20):
Well, when you order something, you get it delivered and
what you ordered? I ordered a small apparel, but I
got a large.
Speaker 1 (01:34):
Oh, hold on, scotty Bee's in charge of all all sizes,
and let's go to scotty Bee. Yes, scotty Bee. Aaron
spoke to the manager and says he ordered a large,
but I mean he ordered a small but got a large.
What happened about? That's not That is not good customer.
Speaker 3 (01:53):
I'd be happy to send you the correct size, sir.
Speaker 1 (01:56):
You'd be happy.
Speaker 2 (01:58):
Okay, do you have any all?
Speaker 3 (02:02):
I'll have to check our supply closet, but I'm assuming
if we don't have it, I can get it done
for you.
Speaker 1 (02:07):
But if I go to Old Navy, they always go
to the back and take a look.
Speaker 3 (02:11):
They don't do anything in the back. They stand there
for five seconds and they say, sorry, sir, we don't
have it.
Speaker 1 (02:16):
Oh my god.
Speaker 2 (02:17):
They large and tell you this is all we got.
Speaker 3 (02:19):
Yeah, whatever's out.
Speaker 1 (02:20):
You seem a little hourt like.
Speaker 3 (02:23):
First of all, I never would have set the wrong size,
so it's not me that message were corrected.
Speaker 2 (02:27):
Okay, he does the sending, because that's who I need
to talk to, because apparently you're not the manager.
Speaker 3 (02:34):
I'm sorry, I'm sorry, but who'd you order it from?
Speaker 1 (02:38):
You?
Speaker 2 (02:40):
Three apparel from being the first caller of the day.
Speaker 1 (02:43):
Wait a second, Hold on a second. Did you say
you didn't pay a dime for this? What does that
have to do with it? Was free? But how do
you make it scary? Phone?
Speaker 3 (03:02):
Hey?
Speaker 1 (03:02):
Hey, stop it, everyone's just pull yourself together. Man, slap
across the face. Across the face, now, Aaron, No, you
are in the right here. And he he deserves a shirt.
We gave him one. He gives us his time every
day to listen to our show. The least we can
do is send him not only a shirt, but the
right size shirt. And there's no way to argue against
that because he.
Speaker 3 (03:23):
Used the word order and we don't take orders here,
so I'm not sure where you ordered it.
Speaker 1 (03:28):
Hang on, I think I found the the the missing
step in this process. Huh okay, Now give me their name.
We'll find Aaron, who did you give your order to?
Speaker 2 (03:40):
I believe that day it was Diamond.
Speaker 1 (03:45):
No surprises there have been on the phones that day. Okay, okay,
well I'm not surprised at any of this. Uh oh,
Diamond just walked in. Let's see, was it diamond? Diamond?
Aaron thought for a second that you were the one
who said he could get a small shirt and took
his information. But now he's saying it was Garrett, So
(04:07):
I don't know.
Speaker 3 (04:08):
Well, well, this wouldn't be the first time, and I
don't think it'll be the last.
Speaker 1 (04:18):
Now we need Garrett in here to defend himself. No, no,
we don't. Here's what we do need, though, Danielle. We
need to take care of Aaron and just make sure
we get it done correctly. Right now, Oh, here we go. Well,
if you stuck nailing him to a cross and be nice,
he's a customer of ours, go ahead.
Speaker 3 (04:35):
But he may not be a customer of ours. That's
why I'm trying to ask him a question. When did
this happen?
Speaker 1 (04:43):
COVID air twenty twenty one?
Speaker 2 (04:47):
It was because you happen to be talking about apparels
and sizes and getting.
Speaker 1 (04:57):
Once again, hold on a second. If it was during COVID,
the only people here were Nate and Scary and Scott. Okay,
hang on, hang on even sending apparel out Scotty during COVID.
Speaker 3 (05:11):
I don't recall. I don't know, I really don't.
Speaker 2 (05:14):
I don't think I didn't have any Elvis Durant apparel.
All you had was scrubs.
Speaker 1 (05:19):
Okay, his story? Hold on, you went from shirts to
scrub Well, you said shirt. Now you're saying scrubs a
four year old land Okay, wait, he won a shirt,
but we gave him scrubs. Okay, we probably had nothing
left to give. I'm so glad we were able to
(05:39):
get to the bottom of this. Yeah, so.
Speaker 2 (05:42):
You sent me scrubs. But that's not what I was told.
Speaker 3 (05:45):
I have audio of this, sir, audio I'm asking is
there audio eron? Did you record it.
Speaker 1 (05:53):
On your end?
Speaker 2 (05:53):
Probably not online?
Speaker 1 (05:55):
Yeah, if if you were on the air, we have
a recording of you somewhere. We don't know the day.
We're not going to look for it. I say, it's simple.
Just go find a small shirt and send.
Speaker 2 (06:03):
It to him.
Speaker 1 (06:03):
Happy to do? He done? Happy to No? No, you're not.
You sound miserable.
Speaker 3 (06:06):
No, No, I will, and you know what, I'll overnight it.
You will have it tomorrow. Yes, we have smalls.
Speaker 1 (06:12):
Do they have our logo on them or is it
some like TV station?
Speaker 3 (06:14):
Our logos on it. It's a small logo, but our
logos on it.
Speaker 1 (06:17):
Okay, we have a logo shirt. It's small ever going
to send it to you, but had so many twists
and turns. The problem, gandhi everyone is this. We were
not demonstrating good, solid customer service at all. First of all,
Scotty's yelling at him. Garrett now wants an apology from
all of us because we said he's inept on taking orders.
He wasn't even here that day. We really crept on
(06:40):
a lot of people here, Toady, including our listener, Aaron. Aaron,
you deserve better, and I'm the only one coming to
your defense that you pick up a lot of crap
Elvis so that's what they do.
Speaker 3 (06:49):
Oh I know, can I just hat something? If I
ordered something and it came in wrong, I would call
that day.
Speaker 1 (06:54):
I don't know.
Speaker 3 (06:55):
You waited four years?
Speaker 1 (06:56):
Are you.
Speaker 2 (06:58):
There during COVID?
Speaker 3 (07:00):
What we were here, you called it the week?
Speaker 1 (07:02):
Could have emailed us to be fair. To be fair,
people still get COVID from here and there and some
time to time. So COVID is not over, but it is.
I'll tell you what. Let's just get this shirt all
the way right now. Yes, but we could have done
that in the beginning. We could have said, yes, Aaron,
shirt on the way, right, guys am I right, wait,
don't eron, hold on.
Speaker 3 (07:21):
A second, would you like it?
Speaker 1 (07:22):
Ruin Jack? Yeah, well that'll take two months. Sorry, Aaron,
I'm sorry. Okay, we're gonna put you on hold and
put you through to Diamond. Remember it's Diamond taking over
from this point forward. Okay, I'm recording this conversation as
(07:43):
you should. I would be doing that too, away, very smart,
hold on, will say it all right, we have someone
else else is on the line. We have another one,
uh step dead sorry, line eighteen. I'm afraid to pick
this up. Hello, Steph hi, Hi, good morning, Hello lady, Well,
good morning, welcome, old lady. Welcome to let me speak
to the manager. We're having a great day on the
segment we just got. We just got yelled at on
(08:07):
the other line because of bad customer service. Now, what
can we do to help you? I hope it's a
I hope it's easy to fix. What's the problem. Oh,
it's going to be amazing. So I think that Nate
should do more of a horoscope. I have my love
when he does it. His enthusiasm is awesome, thank you.
And yes he is a murderer. But I think he
(08:28):
still deserves that right, not a murderer, but a fantastic
horoscope provider. Well well, okay, but you know I'm but
we have to remember this is good, positive customer service.
So first of all, I want to thank you for
listening to his step and you are taking the time
out to call and say, hey, you want more Nate.
But it's not going to happen. But I feel like
(08:50):
he's misunderstood. Oh no, he's very well understood. That's my point.
Speaker 3 (08:57):
Do you guys really?
Speaker 1 (08:58):
Do you guys want to hear more Nate doing her
I can't stomach it.
Speaker 2 (09:02):
I think he does a great job.
Speaker 1 (09:04):
Thank you. Wait, she is, she's a customer.
Speaker 2 (09:07):
She did not see that when she requested it, Nate
standed up and gave himself a standing ovation.
Speaker 1 (09:13):
He did, but see the star I expect from him though.
The stars need some emphasis, and that's what I provide.
Thank you very much, Steph. I can't wait. So you're
very welcome. I will take this a step further. What if,
and nothing could be better than this? What if we
just had Nate call you every morning and personally gave
(09:33):
you your horoscope?
Speaker 2 (09:34):
Why that'd be good?
Speaker 1 (09:36):
Oh, that would be awesome. You had a fantastic idea
of it. It is and we never have to hear
him on the air ever.
Speaker 2 (09:40):
Is a great customer Starve, So.
Speaker 1 (09:43):
I think that's Steph. I don't know if you're old
enough you remember this. Nine hundred numbers? What if I
just recorded them every day at a nine hundred number
and you had to call and pay to hear me
do them?
Speaker 2 (09:55):
I mean, yeah, that sounds fun, but now that's too
much fun for me.
Speaker 1 (10:00):
Yeah, nine hundred numbers. That's a long time ago when
they stopped doing those, right, Yeah, probably charge by the minute. Yeah,
those days are over. I like it. Once again, he
said you're probably old enough to remember this. He did
do that. Okay, anyway, thank you for calling. Let me
speak to the manager. We need to get back to
you on this one.
Speaker 3 (10:19):
Yeah, okay, at least think about it, because now we'll
be calling back again.
Speaker 1 (10:24):
I know.
Speaker 2 (10:25):
I love you guys so much.
Speaker 1 (10:28):
You guys are amazing.
Speaker 2 (10:30):
But maybe more enthusiasm during the horoscopes.
Speaker 3 (10:34):
Thank you for the flowers.
Speaker 1 (10:36):
Okay, Okay, maybe maybe we'll up the rotation. It's up
to producer Sam. She's in charge of horse coping. Can
we But I want to sound super excited. I cannot
give you that. I'm sorry anyway. Thank you. You have
customer service, I know it. But we love you, Steph.
(11:00):
Thank you for listening to us. Oh I love you
guys too. You guys have yourselves a great day, you too, Okay,
bye bye? All right, all right, so thank you for
listening to let me speak to the manager.
Speaker 3 (11:11):
I loved it.
Speaker 1 (11:12):
It was a fine fine the sound of two people
clapping and
Speaker 2 (11:20):
Nate is standing up to the Elvis Duran after party
Get your head us together, and we're gonna start to party.
Speaker 2 (00:04):
Start party.
Speaker 1 (00:05):
I'm ready a party. See Elvis Duran after Party. And
here we go with the after Party podcast. Hi party people,
They're scary and Gandhi and Danielle and Scottie Bees here
and there's Nate and producer Sam. You know, one of
(00:25):
the things I love about our show is it's a
two way communication. It's not just us talking to you,
you talk to us. So if you have a question
about lack of customer service or things that we do
that you need more of or less of, we give
you a nice segment called let me speak to the manager.
Yeah all right, so all right, we got people lighted
(00:46):
up bline nineteen. Our friend Aaron. Aaron wishes to speak
with the manager. Hello, Aaron, welcome to let me speak
to the manager.
Speaker 2 (00:55):
Hello Elvis. Not to be confused with Karen. It is Aaron.
Speaker 1 (00:59):
Oh speak to the manager, Okay, Karen Aaron. All right,
Well I can tell this is going to be a
happy call. All right, Aaron. We are a two way
communication source and we need for you to talk back
and tell us what you need. Speak to the manager.
Speaker 2 (01:20):
Well, when you order something, you get it delivered and
what you ordered? I ordered a small apparel, but I
got a large.
Speaker 1 (01:34):
Oh, hold on, scotty Bee's in charge of all all sizes,
and let's go to scotty Bee. Yes, scotty Bee. Aaron
spoke to the manager and says he ordered a large,
but I mean he ordered a small but got a large.
What happened about? That's not That is not good customer.
Speaker 3 (01:53):
I'd be happy to send you the correct size, sir.
Speaker 1 (01:56):
You'd be happy.
Speaker 2 (01:58):
Okay, do you have any all?
Speaker 3 (02:02):
I'll have to check our supply closet, but I'm assuming
if we don't have it, I can get it done
for you.
Speaker 1 (02:07):
But if I go to Old Navy, they always go
to the back and take a look.
Speaker 3 (02:11):
They don't do anything in the back. They stand there
for five seconds and they say, sorry, sir, we don't
have it.
Speaker 1 (02:16):
Oh my god.
Speaker 2 (02:17):
They large and tell you this is all we got.
Speaker 3 (02:19):
Yeah, whatever's out.
Speaker 1 (02:20):
You seem a little hourt like.
Speaker 3 (02:23):
First of all, I never would have set the wrong size,
so it's not me that message were corrected.
Speaker 2 (02:27):
Okay, he does the sending, because that's who I need
to talk to, because apparently you're not the manager.
Speaker 3 (02:34):
I'm sorry, I'm sorry, but who'd you order it from?
Speaker 1 (02:38):
You?
Speaker 2 (02:40):
Three apparel from being the first caller of the day.
Speaker 1 (02:43):
Wait a second, Hold on a second. Did you say
you didn't pay a dime for this? What does that
have to do with it? Was free? But how do
you make it scary? Phone?
Speaker 3 (03:02):
Hey?
Speaker 1 (03:02):
Hey, stop it, everyone's just pull yourself together. Man, slap
across the face. Across the face, now, Aaron, No, you
are in the right here. And he he deserves a shirt.
We gave him one. He gives us his time every
day to listen to our show. The least we can
do is send him not only a shirt, but the
right size shirt. And there's no way to argue against
that because he.
Speaker 3 (03:23):
Used the word order and we don't take orders here,
so I'm not sure where you ordered it.
Speaker 1 (03:28):
Hang on, I think I found the the the missing
step in this process. Huh okay, Now give me their name.
We'll find Aaron, who did you give your order to?
Speaker 2 (03:40):
I believe that day it was Diamond.
Speaker 1 (03:45):
No surprises there have been on the phones that day. Okay, okay,
well I'm not surprised at any of this. Uh oh,
Diamond just walked in. Let's see, was it diamond? Diamond?
Aaron thought for a second that you were the one
who said he could get a small shirt and took
his information. But now he's saying it was Garrett, So
(04:07):
I don't know.
Speaker 3 (04:08):
Well, well, this wouldn't be the first time, and I
don't think it'll be the last.
Speaker 1 (04:18):
Now we need Garrett in here to defend himself. No, no,
we don't. Here's what we do need, though, Danielle. We
need to take care of Aaron and just make sure
we get it done correctly. Right now, Oh, here we go. Well,
if you stuck nailing him to a cross and be nice,
he's a customer of ours, go ahead.
Speaker 3 (04:35):
But he may not be a customer of ours. That's
why I'm trying to ask him a question. When did
this happen?
Speaker 1 (04:43):
COVID air twenty twenty one?
Speaker 2 (04:47):
It was because you happen to be talking about apparels
and sizes and getting.
Speaker 1 (04:57):
Once again, hold on a second. If it was during COVID,
the only people here were Nate and Scary and Scott. Okay,
hang on, hang on even sending apparel out Scotty during COVID.
Speaker 3 (05:11):
I don't recall. I don't know, I really don't.
Speaker 2 (05:14):
I don't think I didn't have any Elvis Durant apparel.
All you had was scrubs.
Speaker 1 (05:19):
Okay, his story? Hold on, you went from shirts to
scrub Well, you said shirt. Now you're saying scrubs a
four year old land Okay, wait, he won a shirt,
but we gave him scrubs. Okay, we probably had nothing
left to give. I'm so glad we were able to
(05:39):
get to the bottom of this. Yeah, so.
Speaker 2 (05:42):
You sent me scrubs. But that's not what I was told.
Speaker 3 (05:45):
I have audio of this, sir, audio I'm asking is
there audio eron? Did you record it.
Speaker 1 (05:53):
On your end?
Speaker 2 (05:53):
Probably not online?
Speaker 1 (05:55):
Yeah, if if you were on the air, we have
a recording of you somewhere. We don't know the day.
We're not going to look for it. I say, it's simple.
Just go find a small shirt and send.
Speaker 2 (06:03):
It to him.
Speaker 1 (06:03):
Happy to do? He done? Happy to No? No, you're not.
You sound miserable.
Speaker 3 (06:06):
No, No, I will, and you know what, I'll overnight it.
You will have it tomorrow. Yes, we have smalls.
Speaker 1 (06:12):
Do they have our logo on them or is it
some like TV station?
Speaker 3 (06:14):
Our logos on it. It's a small logo, but our
logos on it.
Speaker 1 (06:17):
Okay, we have a logo shirt. It's small ever going
to send it to you, but had so many twists
and turns. The problem, gandhi everyone is this. We were
not demonstrating good, solid customer service at all. First of all,
Scotty's yelling at him. Garrett now wants an apology from
all of us because we said he's inept on taking orders.
He wasn't even here that day. We really crept on
(06:40):
a lot of people here, Toady, including our listener, Aaron. Aaron,
you deserve better, and I'm the only one coming to
your defense that you pick up a lot of crap
Elvis so that's what they do.
Speaker 3 (06:49):
Oh I know, can I just hat something? If I
ordered something and it came in wrong, I would call
that day.
Speaker 1 (06:54):
I don't know.
Speaker 3 (06:55):
You waited four years?
Speaker 1 (06:56):
Are you.
Speaker 2 (06:58):
There during COVID?
Speaker 3 (07:00):
What we were here, you called it the week?
Speaker 1 (07:02):
Could have emailed us to be fair. To be fair,
people still get COVID from here and there and some
time to time. So COVID is not over, but it is.
I'll tell you what. Let's just get this shirt all
the way right now. Yes, but we could have done
that in the beginning. We could have said, yes, Aaron,
shirt on the way, right, guys am I right, wait,
don't eron, hold on.
Speaker 3 (07:21):
A second, would you like it?
Speaker 1 (07:22):
Ruin Jack? Yeah, well that'll take two months. Sorry, Aaron,
I'm sorry. Okay, we're gonna put you on hold and
put you through to Diamond. Remember it's Diamond taking over
from this point forward. Okay, I'm recording this conversation as
(07:43):
you should. I would be doing that too, away, very smart,
hold on, will say it all right, we have someone
else else is on the line. We have another one,
uh step dead sorry, line eighteen. I'm afraid to pick
this up. Hello, Steph hi, Hi, good morning, Hello lady, Well,
good morning, welcome, old lady. Welcome to let me speak
to the manager. We're having a great day on the
segment we just got. We just got yelled at on
(08:07):
the other line because of bad customer service. Now, what
can we do to help you? I hope it's a
I hope it's easy to fix. What's the problem. Oh,
it's going to be amazing. So I think that Nate
should do more of a horoscope. I have my love
when he does it. His enthusiasm is awesome, thank you.
And yes he is a murderer. But I think he
(08:28):
still deserves that right, not a murderer, but a fantastic
horoscope provider. Well well, okay, but you know I'm but
we have to remember this is good, positive customer service.
So first of all, I want to thank you for
listening to his step and you are taking the time
out to call and say, hey, you want more Nate.
But it's not going to happen. But I feel like
(08:50):
he's misunderstood. Oh no, he's very well understood. That's my point.
Speaker 3 (08:57):
Do you guys really?
Speaker 1 (08:58):
Do you guys want to hear more Nate doing her
I can't stomach it.
Speaker 2 (09:02):
I think he does a great job.
Speaker 1 (09:04):
Thank you. Wait, she is, she's a customer.
Speaker 2 (09:07):
She did not see that when she requested it, Nate
standed up and gave himself a standing ovation.
Speaker 1 (09:13):
He did, but see the star I expect from him though.
The stars need some emphasis, and that's what I provide.
Thank you very much, Steph. I can't wait. So you're
very welcome. I will take this a step further. What if,
and nothing could be better than this? What if we
just had Nate call you every morning and personally gave
(09:33):
you your horoscope?
Speaker 2 (09:34):
Why that'd be good?
Speaker 1 (09:36):
Oh, that would be awesome. You had a fantastic idea
of it. It is and we never have to hear
him on the air ever.
Speaker 2 (09:40):
Is a great customer Starve, So.
Speaker 1 (09:43):
I think that's Steph. I don't know if you're old
enough you remember this. Nine hundred numbers? What if I
just recorded them every day at a nine hundred number
and you had to call and pay to hear me
do them?
Speaker 2 (09:55):
I mean, yeah, that sounds fun, but now that's too
much fun for me.
Speaker 1 (10:00):
Yeah, nine hundred numbers. That's a long time ago when
they stopped doing those, right, Yeah, probably charge by the minute. Yeah,
those days are over. I like it. Once again, he
said you're probably old enough to remember this. He did
do that. Okay, anyway, thank you for calling. Let me
speak to the manager. We need to get back to
you on this one.
Speaker 3 (10:19):
Yeah, okay, at least think about it, because now we'll
be calling back again.
Speaker 1 (10:24):
I know.
Speaker 2 (10:25):
I love you guys so much.
Speaker 1 (10:28):
You guys are amazing.
Speaker 2 (10:30):
But maybe more enthusiasm during the horoscopes.
Speaker 3 (10:34):
Thank you for the flowers.
Speaker 1 (10:36):
Okay, Okay, maybe maybe we'll up the rotation. It's up
to producer Sam. She's in charge of horse coping. Can
we But I want to sound super excited. I cannot
give you that. I'm sorry anyway. Thank you. You have
customer service, I know it. But we love you, Steph.
(11:00):
Thank you for listening to us. Oh I love you
guys too. You guys have yourselves a great day, you too, Okay,
bye bye? All right, all right, so thank you for
listening to let me speak to the manager.
Speaker 3 (11:11):
I loved it.
Speaker 1 (11:12):
It was a fine fine the sound of two people
clapping and
Speaker 2 (11:20):
Nate is standing up to the Elvis Duran after party
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