June 7, 2024 • 4 mins
Luke proposed his fiancé with a fortune cookie, and they spelled her name wrong! So Danielle calls as a rep from the company.
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Episode Transcript
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Speaker 1 (00:00):
Don't answer the phone, Elvis Duran. The Elvis Duran phone tapped.
Speaker 2 (00:04):
Sorry, Danielle.
Speaker 1 (00:05):
All right, so Denise is phone tapping her fiance Luke.
They just got engaged, but it didn't go as smoothly
as planned he proposed with the fortune cookie. They spelled
her name wrong. So I'm calling as a rep from
the company. Let's see how this goes.
Speaker 3 (00:22):
Listen it.
Speaker 1 (00:23):
Hello, Yeah, hi, Luke, this is Melissa from dot com.
Speaker 3 (00:29):
You're calling me back.
Speaker 1 (00:30):
Yeah, I'm calling you back. You called about the fortune
cookie order that you had placed.
Speaker 3 (00:35):
Well, I am well. When I was, you guys messed
up one of my cookies. When I you know, I
set up this really nice dinner for my girlfriend. I
had three cookies that were supposed to say you already
met the love of your life. Your life is about
to change, and Denise will you marry me? And you
guys put Dennis will you marry me? On the on
the cookie?
Speaker 1 (00:53):
So what can we do for you, sir?
Speaker 3 (00:55):
So, I just don't think it's fair that I'm paying
full price when you guys didn't get my order right.
Speaker 1 (00:59):
The first two cookies were right right.
Speaker 3 (01:01):
It doesn't matter if the first two cookies are right.
This is a this is a process I have in
all three cookies community to be right for what I
spent two hundred and thirty seven dollars on.
Speaker 1 (01:12):
Okay, but did you type the name in as Dennis
in the website?
Speaker 3 (01:16):
No? I typed it is Denise.
Speaker 1 (01:17):
Okay. Well, let hold on. Let me check your pace
email confirmation, hold on, hold on checking your paperwork. No,
I got Dennis right in front of me.
Speaker 3 (01:27):
Wells, you got an email that says Denise, lady, why
are you arguing with me about this? We can't afford
you the email.
Speaker 1 (01:34):
Well, I hate to tell you this, but there's no
refund policy the custom made cookies. We can't take them back.
Who else is going to use them? And so it's
just that's why we have no refund policy.
Speaker 3 (01:43):
Well, she saw them somebody named dentists, because these aren't
the cookies that I ordered.
Speaker 1 (01:47):
Okay, did she say yes?
Speaker 3 (01:50):
What?
Speaker 1 (01:50):
Did she say yes? There's a question. Did she say yes?
Speaker 2 (01:53):
No? Yes?
Speaker 3 (01:54):
Yes? She said yes.
Speaker 1 (01:55):
Okay, So then what's the big deal? Why are you
calling me complaining? The girl said, yeah.
Speaker 3 (01:58):
Point the point is not that, she said as. The
point is that I paid two hundred and thirty seven
dollars from a company that was supposed to do something right.
You didn't get it right, so I shouldn't have to
pay for it.
Speaker 1 (02:08):
Yeah, but you know what, this is going to be
a funny story. You can tell your kids one day.
Speaker 2 (02:12):
I'm waiting for a funny story. I paid you for
cookies that said tone.
Speaker 1 (02:17):
But then you should have made sure that the paperwork
didn't say Dennis, because I got Dennis right in front
of me.
Speaker 2 (02:22):
I need a paperwork, didn't they did it? Said Denise?
I cut it a email.
Speaker 1 (02:26):
I mean, we sent you a whole bunch of these
fortune cookies. Don't you check them before you give them tour?
Speaker 2 (02:30):
Well, it could have been their own time. I'd gladly
checked them, but they were there almost a whole day late.
So I got them twenty minutes before the dinner. I
throw them in my car and went to the dinner.
Speaker 1 (02:40):
Give me a bit brow.
Speaker 2 (02:41):
I was just lucky that we pulled it off in
the first place. You couldn't have taken minutes. I'm screwed
up because you people didn't job them.
Speaker 1 (02:49):
Oh gosh, why do I always deal with people like this?
Speaker 2 (02:52):
You couldn't need no people like this? Maybe because you
don't know to do your job.
Speaker 1 (02:56):
Does your new fiance know about your temper?
Speaker 3 (02:58):
Your fiance is that I'm a person who gets what
he pays for.
Speaker 1 (03:03):
Was it a romantic night?
Speaker 3 (03:05):
I'm not talking to you anymore, you crazy person. Would
you please give me a supervisor?
Speaker 2 (03:10):
Look, I shouldn't have to you about this supervisor.
Speaker 1 (03:17):
I am the supervisor.
Speaker 2 (03:18):
Sorry where you're talking right now? I'm not exercising any
any customers.
Speaker 1 (03:24):
But you know what, as soon as you come on
the phone, you start yelling at me.
Speaker 2 (03:27):
So what I was? You start yelling, You start telling
me that I'm wrong for wanting a refund, for getting
the wrong God, Lady Denise, are you there.
Speaker 1 (03:39):
This is Daniel and Arroll from Elvis Turan in the
Morning Show, and your fiancea just phone tapped you.
Speaker 3 (03:43):
Oh my god, this God, you're the worst customer service person.
Speaker 2 (03:52):
Elvis Durant's phone tap.
Speaker 3 (03:55):
This phone tap was pre recorded permission
Speaker 1 (03:57):
Granted by the Elvis san phone tap only on Elvis
Duran in the Morning Show.
Don't answer the phone, Elvis Duran. The Elvis Duran phone tapped.
Speaker 2 (00:04):
Sorry, Danielle.
Speaker 1 (00:05):
All right, so Denise is phone tapping her fiance Luke.
They just got engaged, but it didn't go as smoothly
as planned he proposed with the fortune cookie. They spelled
her name wrong. So I'm calling as a rep from
the company. Let's see how this goes.
Speaker 3 (00:22):
Listen it.
Speaker 1 (00:23):
Hello, Yeah, hi, Luke, this is Melissa from dot com.
Speaker 3 (00:29):
You're calling me back.
Speaker 1 (00:30):
Yeah, I'm calling you back. You called about the fortune
cookie order that you had placed.
Speaker 3 (00:35):
Well, I am well. When I was, you guys messed
up one of my cookies. When I you know, I
set up this really nice dinner for my girlfriend. I
had three cookies that were supposed to say you already
met the love of your life. Your life is about
to change, and Denise will you marry me? And you
guys put Dennis will you marry me? On the on
the cookie?
Speaker 1 (00:53):
So what can we do for you, sir?
Speaker 3 (00:55):
So, I just don't think it's fair that I'm paying
full price when you guys didn't get my order right.
Speaker 1 (00:59):
The first two cookies were right right.
Speaker 3 (01:01):
It doesn't matter if the first two cookies are right.
This is a this is a process I have in
all three cookies community to be right for what I
spent two hundred and thirty seven dollars on.
Speaker 1 (01:12):
Okay, but did you type the name in as Dennis
in the website?
Speaker 3 (01:16):
No? I typed it is Denise.
Speaker 1 (01:17):
Okay. Well, let hold on. Let me check your pace
email confirmation, hold on, hold on checking your paperwork. No,
I got Dennis right in front of me.
Speaker 3 (01:27):
Wells, you got an email that says Denise, lady, why
are you arguing with me about this? We can't afford
you the email.
Speaker 1 (01:34):
Well, I hate to tell you this, but there's no
refund policy the custom made cookies. We can't take them back.
Who else is going to use them? And so it's
just that's why we have no refund policy.
Speaker 3 (01:43):
Well, she saw them somebody named dentists, because these aren't
the cookies that I ordered.
Speaker 1 (01:47):
Okay, did she say yes?
Speaker 3 (01:50):
What?
Speaker 1 (01:50):
Did she say yes? There's a question. Did she say yes?
Speaker 2 (01:53):
No? Yes?
Speaker 3 (01:54):
Yes? She said yes.
Speaker 1 (01:55):
Okay, So then what's the big deal? Why are you
calling me complaining? The girl said, yeah.
Speaker 3 (01:58):
Point the point is not that, she said as. The
point is that I paid two hundred and thirty seven
dollars from a company that was supposed to do something right.
You didn't get it right, so I shouldn't have to
pay for it.
Speaker 1 (02:08):
Yeah, but you know what, this is going to be
a funny story. You can tell your kids one day.
Speaker 2 (02:12):
I'm waiting for a funny story. I paid you for
cookies that said tone.
Speaker 1 (02:17):
But then you should have made sure that the paperwork
didn't say Dennis, because I got Dennis right in front
of me.
Speaker 2 (02:22):
I need a paperwork, didn't they did it? Said Denise?
I cut it a email.
Speaker 1 (02:26):
I mean, we sent you a whole bunch of these
fortune cookies. Don't you check them before you give them tour?
Speaker 2 (02:30):
Well, it could have been their own time. I'd gladly
checked them, but they were there almost a whole day late.
So I got them twenty minutes before the dinner. I
throw them in my car and went to the dinner.
Speaker 1 (02:40):
Give me a bit brow.
Speaker 2 (02:41):
I was just lucky that we pulled it off in
the first place. You couldn't have taken minutes. I'm screwed
up because you people didn't job them.
Speaker 1 (02:49):
Oh gosh, why do I always deal with people like this?
Speaker 2 (02:52):
You couldn't need no people like this? Maybe because you
don't know to do your job.
Speaker 1 (02:56):
Does your new fiance know about your temper?
Speaker 3 (02:58):
Your fiance is that I'm a person who gets what
he pays for.
Speaker 1 (03:03):
Was it a romantic night?
Speaker 3 (03:05):
I'm not talking to you anymore, you crazy person. Would
you please give me a supervisor?
Speaker 2 (03:10):
Look, I shouldn't have to you about this supervisor.
Speaker 1 (03:17):
I am the supervisor.
Speaker 2 (03:18):
Sorry where you're talking right now? I'm not exercising any
any customers.
Speaker 1 (03:24):
But you know what, as soon as you come on
the phone, you start yelling at me.
Speaker 2 (03:27):
So what I was? You start yelling, You start telling
me that I'm wrong for wanting a refund, for getting
the wrong God, Lady Denise, are you there.
Speaker 1 (03:39):
This is Daniel and Arroll from Elvis Turan in the
Morning Show, and your fiancea just phone tapped you.
Speaker 3 (03:43):
Oh my god, this God, you're the worst customer service person.
Speaker 2 (03:52):
Elvis Durant's phone tap.
Speaker 3 (03:55):
This phone tap was pre recorded permission
Speaker 1 (03:57):
Granted by the Elvis san phone tap only on Elvis
Duran in the Morning Show.
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