June 7, 2024 • 4 mins
Luke proposed his fiancé with a fortune cookie, and they spelled her name wrong! So Danielle calls as a rep from the company.
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Episode Transcript
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(00:00):
Don't answer the phone. Elvis durandElvis Duran phone tapped. Sorry, Danielle,
all right, it's all So Deniseis phone tapping her fiance Luke.
They just got engaged, but itdidn't go as smoothly as planned. He
proposed with the fortune cookie. Theyspelled her name wrong. So I'm calling
as a rep from the company.Let's see how this goes listening. Hello,
(00:24):
Yeah, hi, Luke, thisis Melissa from dot com. You're
calling me back. Yeah, I'mcalling you back. You called about the
fortune cookie order that you had placed. Well, I am well. When
I was, you guys messed upone of my cookies. When I you
know, I set up this reallynice dinner for my girlfriend. I had
three cookies that were supposed to sayyou already met the love of your life.
(00:47):
Your life is about to change.And Denise will you marry me?
And you guys put nix will youmarry me? On the on the cookie?
So what can we do for you, sir? So, I just
don't think it's fair that I'm payingfull price when you guys didn't get my
order right. The first two cookieswere right right. It doesn't matter if
the first two cookies are right.This is a this is a process I
have in all three Cookies community tobe right for what I spent two hundred
(01:11):
and thirty seven dollars on. Okay, but did you type the name in
as Dennis in the website? No, I typed it is Denise. Okay.
Well, let's hold on. Letme check your face confirmation. Hold
on, hold on checking your paperwork. No, I got Dennis right in
front of me. Well, yougot an email that says Denise, lady,
Why are you arguing with me aboutthis? You can't afford you the
(01:34):
email. Well, I hate totell you this, but there's no refund
policy the custom made cookies. Wecan't take them back. Who else is
going to use them? And sothis it's just that's why we have no
refund policy. Well, sheld themsomebody named Dentnis because these aren't the cookies
that I ordered. Okay, didshe say yes? What? Did she
say yes? That's a question.Did she say yes? No? Yes?
Yes, she said yes. Okay, So then what's the big deal?
(01:56):
Why are you calling me complaining thegirls? That? Yeah. Point
The point is not that she saidguess. The point is that I paid
two hundred and thirty seven dollars froma company that was supposed to do something
right. You didn't get it right, so I shouldn't have to pay for
it. Yeah, but you knowwhat, this is gonna be a funny
story. You can tell your kidsone day. I pay you for a
funny story. I paid you forcookies that said to knee. But then
(02:16):
you should have made sure that thepaperwork didn't say Dennis. Because I got
Dennis right in front of me.I say Dennis said Denise. I couldn't
in a email. I mean,we sent you a whole bunch of these
fortune cookies. Don't you check thembefore you give them to work? Well,
it could have been their own time. I'd have gladly checked them.
But they were there almost a wholeday late. So I got them twenty
(02:37):
minutes before the dinner. I throwthem in my car and went to the
dinner. Give me a bit.I was just lucky that we pulled it
off in the first place. Youcouldn't have taken five minutes. I screwed
up because you too them. GetOh gosh, why do I always deal
with people like this? You couldn'tneed no people like this? Maybe because
you don't have to do your job. Does your new fiance know about your
(02:58):
temper? My new fiance is thatI'm a person who gets what he pays
for. Was it a romantic night? I'm not talking to you anymore,
you crazy person. Would you pleasegive me a supervisor. Look, I
shouldn't talking to you about this supervisor. I am the supervisor. Sorry,
(03:19):
way you're talking right now. I'mnot exercising any any custom But do you
know what, as soon as youcome on the phone, you start yelling
at me. So what I was? You start yelling? You start telling
me that I'm wrong for wanting arefund, for getting the wrong Lady,
Denise, are you there? Thisis Daniel and Arrow from Elvis Turan in
(03:40):
the Morning Show, and your fianceajust phone tapped you. Oh my god,
this god, you're the worst customerservice person. Elvis Durant's phone tap.
This phone tab was pre recorded withpermission granted by Elvis san phone tap
(04:00):
only on Elvis Duran in the MorningShow.
Don't answer the phone. Elvis durandElvis Duran phone tapped. Sorry, Danielle,
all right, it's all So Deniseis phone tapping her fiance Luke.
They just got engaged, but itdidn't go as smoothly as planned. He
proposed with the fortune cookie. Theyspelled her name wrong. So I'm calling
as a rep from the company.Let's see how this goes listening. Hello,
(00:24):
Yeah, hi, Luke, thisis Melissa from dot com. You're
calling me back. Yeah, I'mcalling you back. You called about the
fortune cookie order that you had placed. Well, I am well. When
I was, you guys messed upone of my cookies. When I you
know, I set up this reallynice dinner for my girlfriend. I had
three cookies that were supposed to sayyou already met the love of your life.
(00:47):
Your life is about to change.And Denise will you marry me?
And you guys put nix will youmarry me? On the on the cookie?
So what can we do for you, sir? So, I just
don't think it's fair that I'm payingfull price when you guys didn't get my
order right. The first two cookieswere right right. It doesn't matter if
the first two cookies are right.This is a this is a process I
have in all three Cookies community tobe right for what I spent two hundred
(01:11):
and thirty seven dollars on. Okay, but did you type the name in
as Dennis in the website? No, I typed it is Denise. Okay.
Well, let's hold on. Letme check your face confirmation. Hold
on, hold on checking your paperwork. No, I got Dennis right in
front of me. Well, yougot an email that says Denise, lady,
Why are you arguing with me aboutthis? You can't afford you the
(01:34):
email. Well, I hate totell you this, but there's no refund
policy the custom made cookies. Wecan't take them back. Who else is
going to use them? And sothis it's just that's why we have no
refund policy. Well, sheld themsomebody named Dentnis because these aren't the cookies
that I ordered. Okay, didshe say yes? What? Did she
say yes? That's a question.Did she say yes? No? Yes?
Yes, she said yes. Okay, So then what's the big deal?
(01:56):
Why are you calling me complaining thegirls? That? Yeah. Point
The point is not that she saidguess. The point is that I paid
two hundred and thirty seven dollars froma company that was supposed to do something
right. You didn't get it right, so I shouldn't have to pay for
it. Yeah, but you knowwhat, this is gonna be a funny
story. You can tell your kidsone day. I pay you for a
funny story. I paid you forcookies that said to knee. But then
(02:16):
you should have made sure that thepaperwork didn't say Dennis. Because I got
Dennis right in front of me.I say Dennis said Denise. I couldn't
in a email. I mean,we sent you a whole bunch of these
fortune cookies. Don't you check thembefore you give them to work? Well,
it could have been their own time. I'd have gladly checked them.
But they were there almost a wholeday late. So I got them twenty
(02:37):
minutes before the dinner. I throwthem in my car and went to the
dinner. Give me a bit.I was just lucky that we pulled it
off in the first place. Youcouldn't have taken five minutes. I screwed
up because you too them. GetOh gosh, why do I always deal
with people like this? You couldn'tneed no people like this? Maybe because
you don't have to do your job. Does your new fiance know about your
(02:58):
temper? My new fiance is thatI'm a person who gets what he pays
for. Was it a romantic night? I'm not talking to you anymore,
you crazy person. Would you pleasegive me a supervisor. Look, I
shouldn't talking to you about this supervisor. I am the supervisor. Sorry,
(03:19):
way you're talking right now. I'mnot exercising any any custom But do you
know what, as soon as youcome on the phone, you start yelling
at me. So what I was? You start yelling? You start telling
me that I'm wrong for wanting arefund, for getting the wrong Lady,
Denise, are you there? Thisis Daniel and Arrow from Elvis Turan in
(03:40):
the Morning Show, and your fianceajust phone tapped you. Oh my god,
this god, you're the worst customerservice person. Elvis Durant's phone tap.
This phone tab was pre recorded withpermission granted by Elvis san phone tap
(04:00):
only on Elvis Duran in the MorningShow.
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