Dion Tilson: Parakai Springs general manager on GrabOne going into liquidation

There's no guarantee businesses will honour unredeemed vouchers from GrabOne, which has gone into liquidation.

The online deals website won’t be issuing refunds for unused purchases - and has told customers to directly contact vendors.

Some sellers have indicated they’ll recognise GrabOne deals, but others say they may not be able to.

Parakai Springs general manager Dion Tilson says they will honour vouchers, but customers could lose-out at other companies.

"I've spoken to a lot of businesses, restaurants and so forth, hotels - they may not be in a position to be able to offer it."

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Episode Transcript

Speaker 1 (00:09):
You're listening to a podcast from News Talk sed be
follow this and our wide range of podcasts now on iHeartRadio.
Heather duper c Ellen.

Speaker 2 (00:18):
If you haven't heard the latest with the fairies that
we've brought are buying from China, you're going to want
to hear this, so stand by. It's twenty past five
online deal website. Though grab one has gone into liquidation.
Today's you know trouble is this is not good news
for people who've bought vouchers. They will not be refunded,
according to the liquidators, and that means it's up to
businesses to decide whether they're going to honor the vouchers

(00:38):
or not. Deon Tilson is the general manager for Podokai
Springs and he's with us now.

Speaker 1 (00:43):
Hey, Dion, Hey, how are you very well?

Speaker 2 (00:46):
Thank you? Are you guys honoring the vouchers?

Speaker 3 (00:48):
We are yet yet. No, We've made a conscious decision
and good faith to honor whatever unredeemed vouchers they are
out there in the market. Unfortunately, we don't know exactly
how many that is because the merchant system has been
shut down to them. To other businesses, we expect there's
probably up to five hundred still family and adult vouchers
still out there.

Speaker 2 (01:07):
Have you been paid for them?

Speaker 3 (01:09):
We haven't been paid for a segment of the school
holiday vouchers, so we're estimating we've probably lost twenty thousand
dollars in income to date and potentially another ten to
twenty thousand and unredeemed vouchers that we will redeem for
customers as long as they can provide some sort of
an email will proof bank statement of the like that

(01:30):
they did buy a voucher in the first place.

Speaker 2 (01:31):
Yeah, I mean, this is the trouble, right because the
website's down. They can't necessarily print it out, can they.

Speaker 3 (01:37):
That's it, So we'll be working with those customers.

Speaker 2 (01:40):
You know, well always.

Speaker 3 (01:40):
Recommend maybe de flick as an email instead of just
turning up at the counter, so we can arrange it.
We do have, you know, some databases, and the most
recent databases we downloaded, so we do have some information,
but some of the latest purchases we don't have on file,
so it is going to be a bit of a
case by case basis. But you know, we will do
our best to honor and make sure that those customers
do get the service state they purchase through credule.

Speaker 2 (02:02):
Deon Je's so you're just doing this for goodwill, like
you don't have.

Speaker 3 (02:06):
To do this A no, that that's our viue, no
said now. And we've seen a lot of businesses. I've
spoken to a lot of partners businesses, you know, restaurants
and so forth, Hotels, they may not be in a
position to be able to offer it. You know, we're
a hopeful complex. A lot of those voucher uses are
repeat visitors, so you know there's a good faith aspect

(02:27):
to it. And you know we're leading up to Christmas.
It's been a tough year. We certainly don't want to
put people out of pocket, so you know, we made
a conscious decision the managers and the directors to make
sure that we do honor those vouchers for those people
that have basically lost out will being let down by
grab one.

Speaker 2 (02:41):
Good on you man, that's very decent of you. That's
Deon Tilson, who is the general manager at Pudakaie Springs
in Auckland.

Speaker 1 (02:47):
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