Full Show Podcast: 28 May 2025

Episode Transcript
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Speaker 1 (00:09):
You're listening to a podcast from News Talk sed B.
Follow this and our wide range of podcasts now on iHeartRadio.

Speaker 2 (00:16):
Hello, are you great New Zealanders? And welcome to Matton
Tyler Full Show Podcast number one three four for Wednesday,
the twenty eighth of May, in the Year of Our Lord,
twenty twenty five. And what a crazy show that ended
up being today. And just a few seconds we'll tease
chat about climbing Mount Everest that will never get to
but we might get to it tomorrow. But we got
blow Up, blow Up, our trading chat and our Chronic

(00:38):
Dissatisfaction syndrome, a you tube that I coined for people
constantly complaining CDs yep. And then a great chat on
employment law, and then what do we go on to?
There was some really good star.

Speaker 3 (00:49):
That coffee coffee blow up And the big question of
the afternoon is was met Heath drunk or hi?

Speaker 2 (00:56):
Yeah?

Speaker 3 (00:57):
And you'll find out why.

Speaker 2 (00:58):
Do so many people think I'm drunk or hi when
I'm doing the show?

Speaker 3 (01:00):
Well, did you answer that? I think you answer that
question and I can either confirm or deny whether that
was a positive or negative.

Speaker 2 (01:06):
Yeah, why do you think? Why do you always think
I'm drunken. I what does Evan always think I'm drunk?

Speaker 3 (01:10):
I could smell it from here. Good show today, So download, subscribe,
give us a review, all that good stuff.

Speaker 2 (01:17):
And give them a tastey key.

Speaker 1 (01:20):
The big stories, the big issues, the big trends and
everything in between. Matt Heath and Tyler Adams Afternoons News
Talk said.

Speaker 3 (01:29):
They very good afternoon's you welcome into the show. Great
to have your company as always on this Wednesday afternoon,
Get Matt.

Speaker 2 (01:40):
You know how people away say, get everyone good, have
you great U see the litters thanks to Cheney and
get a. Tyler Hello, Hello, We've got a great show
for you coming up the next three hours. You know
how people always saying that, Yeah, kids today are bloody
useless and they're just on their phones, the doom scrolling
TikTok and they're weak and pathetic and they can't handle anything,
and that all they need to, you know, learn some
of the lessons of the greatest generation and the Boomers

(02:02):
and the genius and such.

Speaker 3 (02:03):
Yeah.

Speaker 2 (02:04):
Well, guess what what I got home? My son had
a day of school because there's exams at his school,
so he was off school, come home to know what
he's done. He's off his own volition. He's cooked a broth,
has he He's cooked a broth? Have you ever heard
of anyone cooking a broth in recent times? But he's
cooked a broth. He's got some chicken bones in there,
he's got some celery in there, he's got some leftover

(02:25):
graded carrot in there, of other stuff, and he's cooked
himself a broth. It's been sitting on the oven, slow
cooking for ages. He saw something online and thought, I'm
going to go old school and make a broth.

Speaker 3 (02:36):
He's taken a right back, and I was wondering, broth.

Speaker 2 (02:39):
Is there going to be a circling background of new
traditionalism from children? I hope so, because I mean, on
the things on my bingo list of what might happen yesterday,
it wasn't. I'd come home to find that my son
had been home by himself all day and he decided
to cook a broth. That's just not what I expect.
A boys smell good though.

Speaker 3 (02:57):
There's something hearty about that, though, wasn't there.

Speaker 2 (02:59):
If you need to, like, if you even if you're
not cooking broth, you need to buy a broth smelling candle,
because nothing makes a house smell warmer and more inviting
then cooking up a broth, bunch of chicken bones, bunch
of rubbish in there, boil it up, brilliant.

Speaker 3 (03:13):
I mean, what's he gonna do with the broth?

Speaker 2 (03:15):
I don't know, Yeah, I don't. Probably throw it out
the window. We haven't eaten it yet.

Speaker 3 (03:21):
Yeah right, all right, like a girl broth. Ye go back.
And it's been eighteen hours brewing that up to bring
back broth. That's a campaign I can get behind to
today's show after three point thirty because it is Wednesday,
we've got Asked the Experts series and today we've got
Gareth Abdenor back with us in studio. He is an
employment expert and he will be taking your calls and

(03:42):
questions about what is happening in your workplace. You've got
a problem with your boss, He's the person to chat
to if you are the boss and you've got a
problem with your workers, he's certainly someone you want to
have a chat to.

Speaker 2 (03:51):
Yeah, getting early and send those questions through on nine
to nine two, or risk it at three thirty on
one hundred and eighteen eighty Yep.

Speaker 3 (04:00):
After three o'clock coffee. There's been a lot of chat
about coffee this week. Ol Brown said that Field coffee
was better than espresso and a hell of a lot cheaper.
Liam Dana is writing about flat whites and the Herald
today saying that they are as cheap as they were what.

Speaker 2 (04:14):
In the eighties? Just one second, I've got the exact
information here for you, Tyler.

Speaker 3 (04:19):
When you're quit for inflation.

Speaker 2 (04:21):
Yeah, just want to think flat whites. With dairy and
coffee prices rising, you might think that flat whites are
more expensive than ever, but when comparing prices to wages,
they are actually cheaper cheaper. In the late nineteen nineties,
of flat white costs two dollars fifty, about one third
of the minimum wage. Today, even with prices around five
point fifty, the minimum wage has climbed to two twenty

(04:41):
three fifteen, meaning the coffee costs have lagged behind wage growth.

Speaker 3 (04:45):
You wouldn't think that everybody winging about the price of coffee.
Then where heard Mike Costkin talking about beans versus instant coffee?
Really late into instant coffee, but then tried to claim
that his beans that he ordered specially online were cheaper
than instant coffee. Turned out his mathematics was a little
bit scar skew.

Speaker 2 (05:01):
But yeah, well I've long advocated for going into a
cafe and then just having a jar of bushels and
a and and a tea spoon and you make your own.

Speaker 3 (05:11):
Yeah, Busch was a chap far man, I mean, Makona.

Speaker 4 (05:13):
Yep.

Speaker 2 (05:13):
What's what's wrong with the red ribbon roast?

Speaker 3 (05:16):
Well granulated or non granulated granulated?

Speaker 2 (05:19):
You don't get the red ribbon for nothing. It's the
red ribbon roast one the red ribbon you.

Speaker 3 (05:23):
Don't pull out for guess though, do you just keep
that adding in a jar?

Speaker 2 (05:26):
And if you mix that all in with research out
of the UK, it says that having more than three
coffees a day increases anxiety to the point of lowering productivity,
so that you shouldn't have more than three coffees a day.
So we want to talk about all the things coffee,
including I want to talk about the coffee detox. Can
you do it? Can you get off it completely? I

(05:46):
trade it and I ended up being laid up in
bed shaking, freezing cold with full cold turkey symptoms.

Speaker 3 (05:53):
That is going to be a great chat. That's after
three o'clock, after two o'clock, a new technique to scale
Mount evereston record time has upset mountaineers and the Nepalese governments.
So they are four British climbers. They use the gas
called Xenon and it has rank the timeline dramatically effectively.
Using this gas means that you don't have to spend
weeks climatizing on Mount Everest before you hit the summit.

Speaker 2 (06:15):
Right, So I'd love to talk to someone that's climbed
Mount Everest and ask them if these new technologies, these
new advancements, these new conveniences on Everest are cheapening the
experience of climbing Mount Everest. Has it become too commercialized?
Are you still impressed with people that have climbed Mount Everest?
You know, and we also want to hear your exciting
climbing adventures. If you're one of those heroic people that

(06:38):
can can yank them stuff at South.

Speaker 3 (06:41):
Upper Mountain, yep, that is going to be a crater.

Speaker 2 (06:44):
That did not sound right?

Speaker 3 (06:44):
Yeah, yank yourself Upper Mountain.

Speaker 2 (06:46):
We all know read ribbon roast is greggs, not bushels.
You're right?

Speaker 3 (06:49):
Yeah, come on, Matt, if you're gonna make claims about
instant coffee, get the bloody name right.

Speaker 2 (06:56):
It was Bushels.

Speaker 3 (06:58):
What's the no name brand? Is that the Woolworths. It's
just just a step below the ribbon roast?

Speaker 2 (07:03):
Yeah, sorry, Gregg's original blend red ribbon roast. So that's stolen,
stolen valor there from Bushels. They've never won the red ribbon.

Speaker 3 (07:13):
Yeah, sorry, red ribbon. Do you deserve better? Anyway that
we're going to talk about Mount Everest after two o'clock,
but right now, let's have a chat about defects. Tradey defects.
So eighty six percent of new homeowners needed trades to
come back and fix their defects. That's according to brands
the Built Insights data that aimed to use that information

(07:34):
to improve decision making and reduce risks in construction. Eighty
six percent. That is a high number of new homeowners
saying to the trades, hey, you haven't done this right,
I need you to come back and sort it out.

Speaker 2 (07:45):
Yeah, and look, this is new home builds, but anyone
that's had a reno, well know that callbacks tend to
be a thing. The last one percent, that's the truck
isn't it. I think, you know, the first ninety that's
the trick too. Yeah, and then the next nine percent
that's a trick. But this last one percent that that's
a lot. So is this sort of an indictment of
our trades or is it just that houses are complex

(08:08):
and just finishing them is really hard. And if you
if you managed to forge a good relationship with the
people building your house or doing the renovation on your house,
or or painting your house, then just a simple text
afterwards saying, hey, this isn't done. Can you come back
when you can a to do that? And it all
just get doesn't It all just get sorted out nicely
if if it's a if it's a good trader, you've
got a good relationship, that isn't it? Is it at

(08:30):
the end of the world, if someone misses something, they
have to come back.

Speaker 3 (08:33):
I don't think it is.

Speaker 4 (08:34):
So.

Speaker 3 (08:34):
I think you know, texting as you go in along.
I agree with that, that's a nice way to do it.
But then once they've finished up and they've cleaned everything
up and they've moved on to another job at that
point to call them back for something minor I don't
think i'd ever do that if it's something minor. If
it's something major that they've really cocked up, of course
I'm going to say, hey, this is you really haven't

(08:54):
done the job that I've paid you for here. Yeah,
but in my example, it was a bit of paint
on the skirting. I just cleaned that up myself. Wasn't
a big deal. Oh God, you made it worse, didn't you.

Speaker 2 (09:04):
I did.

Speaker 3 (09:04):
I did to repaint it myself. I've got really embarrassing
at that point. But I eight hundred eighty ten eighty
is the number to call.

Speaker 2 (09:10):
Yeah, so I E one hundred eighty ten eighty. If
you're trading, do you expect to be called back a
few times when you're finished? Is that inevitable? If you
have had, you know, trades around doing a renovation or
a new build on your house, How annoyed are you
when you get in there and you find out that
it's not completely fixed and finished? Or do you think
that that's just inevitable? Yeah, that it's going to be

(09:32):
a bit of a back and forth getting it finally finished.

Speaker 5 (09:34):
Yep.

Speaker 3 (09:34):
Keen to hear from you.

Speaker 6 (09:35):
O W.

Speaker 3 (09:35):
Eight hundred eighty ten eighty is the number to call
trade is keen to get your viewpoint and also if
you've done some Reno's really keen to hear from you,
if you have called the trades back and why it
is quarter past one, beg for you shortly here on
news Talks at B the.

Speaker 1 (09:49):
Big stories, the big issues, the big trends and everything
in between. Matt Heath and Taylor Adams afternoons used talks' B.

Speaker 3 (09:58):
Good afternoon to you. So eighty six percent of new
homeowners needed trades to come back and fix defects. There
is a certain type of trading that was most frequently
called back. Will mention who that was very shortly, but
the new homeowner satisfaction dropped from eighty nine percent to
twenty seventeen to eighty one percent and twenty twenty three.
But we're taking it a bit wider than that. That's
a high level.

Speaker 2 (10:19):
And is that just because we're becoming chronically dissatisfied? I
think I think there's a lot of people in New
Zealand they have chronic dissatisfaction syndrome. They're dissatisfied with everything.
I tell this to my little sister. She cannot be
satisfied with anything. Anything. We order, she's dissatisfied with everything
she buys. Isn't quite right, Yeah, chronic dissatisfaction order. So
when I think you've got to be careful when you
say that people's the satisfaction levels have lowered, that it's

(10:43):
the fault of the trades. Might just be this winging
nature that people have got.

Speaker 3 (10:48):
It's a very good point. They might just be dissatisfied
with life in general. But since just gone down, people
will have satisfied, are you?

Speaker 2 (10:56):
People will know the people I'm talking about. Yeah, hopefully
my sister, imagine's not listening. She'd already be disatisfied with
the show. She already don't think it's any good.

Speaker 3 (11:05):
Imaging takes through nine two nine two, eight hundred, I
love you, little says I love you. Oh, eight hundred
eighty ten eighty is the number. Of course, if you
are a trade and you work in the industry, love
to hear from you. But just quickly to that point, Matt,
that what happened to just fixing a few things ourselves.
If it's not catastrophically wrong that you, as a human
being and someone who's got a bit of nouson hopefully

(11:27):
a little bit of skill set to do some basic
maintenance in your property. Were just sort that out rather
than going through the hassle of getting a trading back
or am I a mug for not getting the trading back?

Speaker 2 (11:38):
I paid them good money, but also saying eighty six percent,
is it even possible to completely finish something without someone
living in it to spot all the little things? Yeah,
you know you need to trial it. It's a trial situation.
People can do their very best, but it seems nearly
every time someone's going to notice something, right. Yeah, and
you know it's just part of it, isn't it.

Speaker 3 (11:58):
Yeah, isn't it?

Speaker 2 (11:59):
Isn't it?

Speaker 7 (12:00):
Oh?

Speaker 3 (12:00):
Eight hundred eighty ten eighty Hayden, Welcome to the show.

Speaker 2 (12:04):
How are you very good? Thank you?

Speaker 8 (12:06):
Yeah, that's good. Well. First of all, good morning, hello,
good morning to everybody that is a listener out there.
I'm actually a retired tradesmen fully qualified painter and plaster
that have done signature homes down to David Reads down
to Golden Homes right through the nineties up until late

(12:27):
two thousand and sixteen, and a single bandwagon that would
run around with I for detailed plaster and paint to completion.
And I've never had one callback on my new homes.

Speaker 2 (12:47):
You've never had one, not one, never had Wow, So what.

Speaker 8 (12:51):
When I have references and details that I can even
forward to you to even prove that I believe you
take your word. What I'm about to say to you
is that it all comes down to time pressure that
tradees have been given. It also comes down to the
quality of workmanship from the building alone before the plastering

(13:13):
comes in, and then the painting on top of the plaster.
So there was a lot of things that I struck
in my industry time of doing the trade. Is that
I ended up not being a very popular person because
I would refuse to do things until it was to

(13:33):
spec on my trade right. So I would end up
being called to a job and say this needs to
be plastered by next week, and I would say, well,
hang on a minute, I can't do this because the
landscaping hasn't been done. Outside the house. Here, you've got
diggers and bobcats coming, so that'll create substrate movement. So

(13:57):
then you've got bobcats running around outside the new build,
and then you've got ground vibration right, and even down
to ground vibration actually adhered to minute micron cracks in
your plaster.

Speaker 2 (14:13):
Well, you you were going deep.

Speaker 8 (14:15):
I'm going very deep because I actually belonged to the
b C I t O A s W Australian Standards
of Actual dry Wall Plastering to SPECS, and I was
the guy that they used to call in the YKATTO
to find out why things cracked.

Speaker 2 (14:34):
So what's the order? So so with plastering, So does
plastering then have to come in right at the end,
just before painting.

Speaker 8 (14:42):
The plastering is the last thing to do.

Speaker 2 (14:46):
Even on the entire on top of the on the
entire site. So even you're saying inside and outside, So
the roof has to be completely finished, and even the
even the landscaping has.

Speaker 8 (14:57):
To be completely finished, absolutely correct, and then you will
get the microns in the plaster doing its job of strengthening.

Speaker 3 (15:07):
Wow, I mean it's tough for plasters. When I labored
for dad, who was an electrician, it was always a
bit of a running joke that the plasters were the
grumpiest on site. But fair enough too, because you've got
to deal with builders who are making holes in your plaster.
Electricians certainly, I mean you're kind of the last point
in call right, and all the other trades are stitching
you up.

Speaker 8 (15:28):
Well, funny enough you say that. I used to have
a little pet hate when sparkys had coming after me
and they'd make a mistaken and put a hole in
the wrong place and I'd have to go and fix it.

Speaker 3 (15:38):
That was me.

Speaker 8 (15:40):
Then it's absolutely three coats of plaster on that little
circle of hole before I got paid for the whole
five bedroom house.

Speaker 3 (15:47):
Yeah, yeah, yeah, I know what I mean.

Speaker 8 (15:49):
But at the end of the day, that's okay. That
wasn't really the issue. The issue is is that any
plasterer or any painter just stick to the system. Stick
to I would only do one code of day when
I was the first guy New Zealand to actually use

(16:11):
box machines.

Speaker 2 (16:13):
Right, what's a box machine?

Speaker 8 (16:15):
The box machines of how all the plasters are running
around with little boxes now that they pump the plaster
in and go for a walk along the ceiling and
plaster the joins. The guy that used to be pressure
for how much pressure you're putting on on a trail
to risk movement, to how much you're putting on a

(16:35):
trowl to create a level surface along a sheet of
dry wall.

Speaker 2 (16:41):
Wow, so Hayden see no callbacks on Hayden. But that's
what it takes. Yeah, he's thinking about it to the microns.
He's making enemies on site. He's saying that you need
the time available. So if everyone was like Hayden, then
would there be none of these eighty six percent of callbacks?
Would be no callbacks if everyone's like Hayden.

Speaker 3 (17:00):
That's a good point. You know, master trade. He gets
thrown around quite a bit, but Hayden clearly was. He
mastered his trade. Oh eight one hundred and eighty ten
eight the number to call.

Speaker 2 (17:09):
This is a great text. Look as a landscape. I
can barely muster the patients and enthusiasm do the job
in the first place, so I make sure I do
the extra to get it done right the first time. Yeah,
makes sense.

Speaker 3 (17:20):
Nicely said, Oh, eight hundred eighty ten eighty is the
number to call. If you're a trade do you mind
coming back to to fix what the client has said
is a defect? Do you think it is getting worse
or is that just part of the job. And if
you ask someone who has recently done some reno's, did
you try and fix it yourself or you just got
the trading back to to sort out what you didn't

(17:40):
think was perfect. Oh, eight hundred eighty ten eighty is
the number to call. Twenty five past one.

Speaker 1 (17:45):
Putting the tough questions to the newspeakers, the Mike asking breakfast, if.

Speaker 9 (17:49):
There has been a bright spot in our economy, it's
come from the land of course, Neary's booming, the seasons
wraping up literally as we speak with the record pricess.
The big question is is there more where that came from?
Todd mclaughes of course, the Minister of Agriculture and Trade,
and as well as.

Speaker 10 (18:02):
We're going to make sure the regulations in New Zealand
not just piling costs. There were twenty one extra rules
and regulations on farmers over the six years of labor.
We're just piled cost on them and made them less competitive.
We've been taking those away, fixing them and just don't
add cost to the farming gate so that the farmers
can be going better and faster, producing more than the
world wants. So we're going to remain competitive both in
New Zealand but open up those doors overseas.

Speaker 9 (18:24):
Back tomorrow at six am, the Mike Hosking Breakfast with
Mayley's Real Estate News Talk ZB.

Speaker 3 (18:29):
Good afternoon. We're talking about trading callbacks. We're in a
client calls you back for work they thought was defective.
So in twenty seventeen, eighty nine percent of people who
completed Reno's or got a trade in said that they
were happy with the work completed. In twenty twenty three,
that dropped down to eighty percent. So are people getting

(18:50):
more They're just becoming more complainers, you know, they're just
overall dissatisfied with their general life. I've taken out on Thrad's.

Speaker 2 (18:57):
I think some factor of it would be that I
think there is a culture, culture of winging that's coming
into New Zealand. Just chronic to satisfaction syndrome. I'm just
making up that saying, make that up. Chronic just fatisfaction.

Speaker 3 (19:11):
It sounds like a serious ailment CDs CDs.

Speaker 2 (19:16):
Syndrome. Hey, Matt and Tyler, it sounds as though Hayden
he was the plaster that called up just before the
break who said that he never had a callback ever
in his entire career of new bills YEP or any
of the plastering does Hi Matton Tyler. It sounds as
though Hayden's talking through a hole in his ass. Oh okay,
thought he had goute a nice voice. I'm a painter

(19:37):
in christ Church and you just have to get the
job done one way or another. There'll always be callbacks
and damaged and we just go back and get it done.
It's okay, okay.

Speaker 3 (19:46):
Well, funny you mentioned that you're a painter, dear text,
because painters were the traders who had the most callbacks.
And the I'll do it in order of trades who
get the most callback, So painters far and away the
ones who need to be called back in.

Speaker 2 (20:01):
Yeah, that's because other callbacks are making a mess when
they get called back. And then people putting their furniture
in And when.

Speaker 3 (20:07):
The spark he's making a yes, and then the chippyes.
So next to carpenters, then electricians, plumbers, then glaziers, tyler's rufers.
Roofers are the best.

Speaker 2 (20:17):
Yeah, roofers are the best. As a painter, I bet
it's our trade that gets called back the most one time.
This is due to the dirty sparkys and plumbers, the
tiler's or the carpet layers marking the paint when they're
doing their trade. Cheers, Paul, he didn't call them dirty.
I added that bit of spice. He just said, I
bet it's these sparkys and plumbers. Yeah, okay, so this

(20:38):
is firing up now.

Speaker 3 (20:39):
Oh, one hundred eighty ten eighty is the number to call.
We've got the headlines coming up. But Greg has been
hanging on. So we'll get to Greg. But love to
hear from you. If you are a painter, how often
do you get called back? And if you've done some rhino's,
is it okay to get the trading back for minor defects?

Speaker 2 (20:53):
Yeah, there you go. I think, I think Greg. When
we get to more we be talking about CDs.

Speaker 3 (20:57):
Okay, he reckons.

Speaker 2 (20:58):
You can tell how many callbacks you going to get
at the moment you meet the client.

Speaker 3 (21:01):
Oh, this is going to be good. It is bang
on half past one.

Speaker 11 (21:07):
Jew's talk said the headlines with blue bubble taxis it's
no trouble with a blue bubble. Wellington Hospital is getting
a new ed and one hundred and twenty six more
beds out of the billion dollars allocated in the budget
to hospital infrastructure across the country, and one hundred and
sixty one million dollars is going into school property in

(21:27):
Canterbury That includes new schools in Hallswelle and lincoln Land
and Prebleton and one hundred and three classrooms. The Regulation
Minister says trimming hairdressing red tape could save the country
a million dollars a year. David Seymour says hairdresses pay
up to five hundred dollars a year for council inspections
and he doesn't think things like hygiene inspections were ever needed.

(21:51):
State Highway five the Napier Towpoor Highways likely to stay
closed most of today near Tuttleweather after a crash between
a truck and a car, and most are predicting another
cup to the official cash rate at two widely picked
to be twenty five basis points to settle on three
point five percent. Richard Preble on why Labour support of

(22:12):
Tamate Mardi over Huker punishment will be a defining issue
for the next election. You can see is full colin
that ends inid Herald premium. Now back to Matt Heath
and Tyler Adams.

Speaker 3 (22:22):
Thank you very much, Railean, and we're talking about the
callbacks trads get. It appears that they are getting more
callbacks than they have ever received. So general satisfaction of
tradey work and quality has dropped from eighty nine percent
to eight sorry, eighty nine percent in twenty seventeen to
eighty one in twenty twenty three.

Speaker 2 (22:40):
And look, I'm blaming a certain percentage of it, this
not all of it, on a new condition that I've
made up this hour called CDs Chronic dissatisfaction syndrome.

Speaker 3 (22:48):
Yeah, all right, it's going to catch on, Greg, You reckon.

Speaker 2 (22:51):
You can tell how many callbacks you're going to get
the moment you meet the client.

Speaker 12 (22:55):
Absolutely, the first thing we do is start pitching about
all the trades before them, before you even turn up
the plummet of the throng and the time of divers
and what do you think about us?

Speaker 13 (23:08):
Is that quite right?

Speaker 12 (23:09):
And then you just I do a lot of plastering
and painting. I'm just a handyman, but you can just
tell if they're almost looking for something wrong with what
you e would start. And I feel sorry for the
poor painters. They're going to get the callbacks because the
work there, their work covers up all the bad stuff
that's happened before, and people are looking at their walls.

Speaker 13 (23:31):
All day every day.

Speaker 12 (23:33):
You know, and the strits that perfection, they they'll they'll
spot and you know whereas the builder's probably made multiple
mistakes behind it. All that their painters, but they never
get to see that. So I do a lot of
warranty work for quite a big building company down here
in Wellington. I do I sort of flips on the

(23:53):
paint touch ups and things that are wrong. And and
you go into a house, we challenge put a bit
of masking tape by the by the imperfection.

Speaker 7 (24:00):
You go into a.

Speaker 12 (24:00):
House and that's just covered and masking tape, and but
but they can't actually find at the time what they
were so small and you end up taking three quarters
of the tape off.

Speaker 14 (24:14):
Then they don't know.

Speaker 2 (24:17):
That's damning if you put it put a tape up.
And then you get there, you go, what was the
problem here?

Speaker 15 (24:21):
God?

Speaker 3 (24:22):
You just walk out?

Speaker 2 (24:24):
Sorry, let us see there is chronic to satisfaction.

Speaker 12 (24:28):
That's ridiculous across the wall.

Speaker 2 (24:31):
There you go, you go, sorry, Greek's just it.

Speaker 12 (24:33):
Doesn't win like shines across the wall and perfections come
out really obviously. You know, you get to the little
Holi D line on your phone's abits and to shine
across a wall. And because it's such a small right,
it's not a it's not a big light sort of
profuse the like that packed up every little and perfection,
you know, and and you'll be amazing at what you
see when you do that. But it's not a car,

(24:55):
you know, it can't expect the wall to be painted
like beautifully like a car. These guys are that they're
generally employing cheaper label because they want the cost of
the job to be as list of you know, as
small as a possible chance, and it's just not possible
to hit the putition that some people want. Talking to

(25:17):
a hole on his bum as well. I plastered my
son's bedroom the day before that was taken. Didn't have
one prep so I don't think of Bob keep running.

Speaker 2 (25:29):
He is getting a bit of pushback on maybe he
can plaster over that hole and then it's just just
one thing before you go greg. So you know there's
touch ups right as a painter, there's touch back, touch
ups and callbacks. If you if you finish a job,
do you generally expect it to get called on for
a few touch ups or do you're program you know,

(25:51):
you plan that you're going to have to do a
few touch ups, that don't.

Speaker 14 (25:54):
You It happens.

Speaker 12 (25:59):
A really good painter, know, yeah, but that happens, and
you don't mind. You know, when it's something that needs
to be touched up, you don't mind doing it. But
this this, like I say that limit and a little
few spots on those skinny board like Tyler was.

Speaker 14 (26:15):
Talking about before.

Speaker 12 (26:16):
And by the way, Tyler will probably be a water
bayed paint, so it's going to bed.

Speaker 3 (26:20):
Yeah, it did take a lot of elbow grass. That
was probably probably the reason.

Speaker 12 (26:25):
Yeah, I mean, it happens and you're trying to take
those things up saying this does it? But when when
when as a customer you see a small and perfection
and you sort of zone and on it and you
can't unsee it again.

Speaker 7 (26:38):
Yeah, And when you're when you're.

Speaker 12 (26:40):
Painting a whole wall, the paint's witch so you don't
see the first product half the time. It's very very
different than when it's dry, you know. And yeah, you're
looking at the big pict room. Sometimes I just have
to see those little details. And sure sometimes there is
a little run that you just don't see at the time,
and they should.

Speaker 13 (26:56):
Be fixed up.

Speaker 12 (26:56):
But a good painting. No, you don't get a lot
of callbacks. We shouldn't expect a lot, but you will
get a few.

Speaker 3 (27:07):
But generally just in that. You know, there's such an
example I used, and I think it was water based
because it was in the bathroom half of the Reno's.
But have we lost the ability to do that because
I saw that in minor imperfections, But the tradees that
came in they actually did me a bit of a
deal in a favor and did some work in the
kitchen at the same time. So at that point, I'm thinking,

(27:28):
I'm not going to get them in for a tiny
little imperfection that most people wouldn't care about. I'm just
going to try and sort it out myself. If we
lost that ability to do that when we're talking about Reno's,
I think we.

Speaker 12 (27:39):
Have and most people have no clue that had to
pick up a punk brush in the right way and
let Lane try and tricks up something. So yeah, I
do believe that people expect to match now. In the
in the old days, your house wouldn't have had car,
but it wouldn't have had a front drive, it wouldn't
have heard this and that, and you would have to
be expected to do that yourself. You know, now new

(27:59):
houses that need the perfect of the landscaping done, the latest,
everything absolutely completely finished. Yeah, I think just as a
society we just expect more for this was the three things, fast, good,
or done well. You can only have two of those,

(28:20):
you know.

Speaker 2 (28:21):
Fast, cheap or good. Thank you so much for you
called Greg. When I painted my house last year, my
mate and father and all, we painted my house and
did just the most the most detailed job, everything down
to little bits with weather boards and everything with superstar job.

(28:42):
It's most beautiful job of a painting of that.

Speaker 3 (28:44):
You got all the right paint, brass shares, you got
the masking tape game down pair.

Speaker 2 (28:48):
You saw it when you were around there the other day, Tyler.
You saw that paint job that I did. Beautiful. I
mean the colors a little bit looks a little bit
like an ice cream. But that wasn't my fight. I
didn't get choose the color.

Speaker 3 (28:57):
We you were painting up some things that should have
been painted, and your nail up windows and a couple
of shortcuts.

Speaker 2 (29:02):
Okay, there was one shortcut that I showed you whether Yeah,
I gave up trying to fix the window and just
nailed it in only one out of home.

Speaker 3 (29:10):
Yeah, but the paint job looked phenomenal. I did say
that to you asually.

Speaker 2 (29:13):
But then you start to look at it, and because
you've done it, you see so many mistakes. And then
you start to look at the paint job and go
you can't see the totality of it. You're just so
micro focused on every part of it that you did,
and you know what you did here, and then you
start to notice little things. But now when I go
to past any house, because I got so deep into
painting that house, it became my complete obsision. For months,

(29:35):
I see other houses, I go, God, that's a shonky job.

Speaker 3 (29:37):
It's a bad roof painting, you see.

Speaker 2 (29:40):
You see houses like they've painted over the bloody cob wives.
And so I just have to go and look at
any other house. And then when I come back and
look at my house, I feel feel feel great about
it because I did such a great job.

Speaker 3 (29:53):
You certainly did. Oh, it had to be fair.

Speaker 2 (29:55):
It was Papa John and Mike the most.

Speaker 3 (29:58):
You're talking about the roof, though, wasn't it. The roof
looked pretty good. It was the paint job on the roof.

Speaker 2 (30:01):
I did all of the roof, but as this person says.

Speaker 3 (30:03):
That was corrugated as a corrogated one there, it's not
the right word, but that's a tough painting job. You've
got to get the bright.

Speaker 2 (30:09):
I just threw so much paint at it, and I
just got a broom and I was just like, yeah,
just all over it. You know Andy defrayin fixing the
roof of the Shawshank present. But yeah, anyway, that sure.
My point was, oh ye, that's right, you're talking about rufe.
Someone was saying here that, yeah, the roof is don't
get any callbacks because no one goes up there and
has a lot. They don't have to look at it.

Speaker 3 (30:29):
Yeah, spot on. Oh eight one hundred eighty ten eighty.
If you are a trade I love to hear from you.
Are you getting more callbacks than you ever have? Do
you mind getting those callbacks that relationship with the client
in yourself? Really keen to get your views on this
O eight hundred eighty ten eighty.

Speaker 2 (30:43):
Is this new syndrome everyone's talking about CDs Chronic dissatisfaction syndrome?
I think, yeah, oh Waite hundred eighty ten eighty seventeen
to two.

Speaker 1 (30:50):
Wow your home of afternoon talk, mad Heathen Taylor Adams
afternoons call Oh, eight hundred eighty ten eighty news Talk.

Speaker 3 (30:58):
Said, be very good afternoon to you. It is quarter
to two callbacks are getting worse for trade ees? Are
we becoming more dissatisfied as a nation in general or
as equality work going down? On eighty ten eighty.

Speaker 2 (31:10):
Yeah, there's a couple of people wint out that you know,
good operations run a snag list also known as a
punch list or a deficiency list, a checklist used and
projects unify things that are going to require correction or
completion before you know a project get is considered finished. Yeah,
so you know they're going around and trying to spot
all these things in advance. But there are some people
that will never be satisfied, especially with the paint job.

(31:33):
As has been pointed out that if you stare at
a wall, just a big wall, you will you'll notice
you'll notice something as this text is here, said Dromes. Text,
and people forget that that the finish of a house
is hand crafted, it's not a computer three D printed.
Very Maybe that's where the chronic dissatisfaction is coming from

(31:56):
because we're steering into digital virtual worlds all the time
and things that are mass manufactured and we're not rarely
used to looking at handmade things. And walls are hand
painted and hand plays and houses have to be put together,
so it's never going to be perffects.

Speaker 3 (32:12):
For a part of that.

Speaker 2 (32:13):
Yeah, Hi, guys, I specialize in referves, mainly in retirement villages.
We build touch ups into the initial cost carpet layers,
scratching walls and skirting shower installers. Same deal. Paint takes
time to cure and as generally still way too soft
when the final fit of off is done following the painting. Andrew,
I thank you. Yeah, welcome to the show.

Speaker 16 (32:35):
John.

Speaker 2 (32:35):
You're a painter decorator.

Speaker 6 (32:37):
Yes, I've been retired now of course, but I was
taught by a lot of the odd ones that have
passed on to do the job properly. Doesn't matter like
if it's water based. We had a system that every
night you put your paint away, you'll get a crust.

(32:58):
It doesn't matter. You get that back on the wall.
So to counterap that we used to get Nanny's stockings
and you to drain the paint. I put it through
the stockings every time you put another coat on the wall.

Speaker 3 (33:14):
Now I'm sorry to jump in there, John, I'm not
quite with you. So this is when you bring the
stockings into it when you first start, so you come
back in the morning, then you run it through.

Speaker 6 (33:25):
The That's right, you run it because every day you
get dust, you get particles in the paint. So what
we used to do, we used to strain the paint
each coat because that means you don't get any lumps
and bumps. And once again it comes back to the
plasterer that you have employed to do the walls, because

(33:47):
it's up to the painter to put it on the walls.
And if the plastering's not good, well you get them back.

Speaker 3 (33:53):
Yeah, and that's fair enough too. Did you have to
do that?

Speaker 2 (33:56):
Is anyone still doing the Nana's stocking thing with the paint?
Does that still as well?

Speaker 6 (34:02):
I got no idea about that. But it's the best
trick you can ever have because you don't put any
rubbish on the wall, and you do a sand in
each coat, and yeah, you'll get a good you'll get
a good shine.

Speaker 2 (34:18):
It's just just taking that extra time to do it right.

Speaker 6 (34:20):
Is that what you're saying A hundred percent?

Speaker 2 (34:24):
Oh yeah, well, thank you so much for you call. John.

Speaker 3 (34:26):
I want to how many stockings you'd have to go through,
though I'm sure you couldn't reuse on too many times.

Speaker 2 (34:30):
Nanna gets pissed off when she puts on her stockings
and it's covered in different colored paints.

Speaker 3 (34:33):
Where the heck are my stockings?

Speaker 2 (34:34):
Hey, lads, I'm trying to finish a reno of half
the house at the moment. I've had a list of
nineteen defects that needed fixing from all the trades. I
fixed five myself. I've got three defects still I'm waiting
to be fixed by the trades, and two more i'll
do myself because I don't trust them to do it
a good job. The rest that are already done I
would have ended up paying for anyway. They just hired
the rework cost into the invoices. Cheers Andrew.

Speaker 3 (34:56):
Yeah, there's a great text. Thank you very much. Keep
those ticks coming through on nine two nine two. But
love to hear from you on O eight hundred eighty
ten eighty.

Speaker 2 (35:03):
I didn't hear Landscapers on the list, so we must
get we mustn't get callbacks. See, I think the reason
why you don't get as many callers from landscapers is
because people aren't sitting there steering at them within their house. Yeah,
you know, you're probably pretty happy at that. You know
that that retaining wall looks about right. Yeah, that path
looks okay.

Speaker 3 (35:22):
The gardens started off looking good until I got a
bit weedy. But that's my problem.

Speaker 2 (35:26):
Oh the grass, the gass always starts off great.

Speaker 3 (35:28):
Yeah, starts off great, exactly. Oh it's coming now. Oh
eight one hundred eighty ten eighty is the number to call.

Speaker 2 (35:33):
I planted a lawn recently, did you? And and my
gardener said it was the most beautiful lawn he'd ever seen.

Speaker 3 (35:39):
Is it fake?

Speaker 2 (35:40):
No, it was. I planned it.

Speaker 3 (35:41):
It's real.

Speaker 2 (35:41):
Yeah, I planted it, and now it's just horrific. It
just well of thistles, as absolute as us.

Speaker 3 (35:46):
When you've got a dog, there's no you know, you
can't have a good lawn anyway. Oh eight hundred eighty
ten eighty is the number to call ten to two.

Speaker 1 (35:54):
Matd Heath Taylor Adams taking your calls on Oh eight
hundred eighty ten eighty it's mad Heathen Taylor Adams Afternoons.

Speaker 3 (36:01):
News TALKSB News Talks There B seven to two. We're
talking about trading callbacks. It is appearing to get it
worse for trades in terms of the number of qullback
satisfaction has dropped from eighty six percent and twenty seventeen
to eighty one percent in twenty twenty three.

Speaker 2 (36:15):
So why I've got this text to here? Hi, Man,
I'm a greenkeeper. I can get your lawn looking good again.
If you start focusing on lawns too much, they will
drive you mental. My my dad's a greenskeeper now in
his retirement, and what he sees in a lawn is
so different from what you see in lawn. If I'm
watching a game of cricket with him, he's just completely
and utterly obsessed with the imperfections in the lawn. Golf

(36:38):
course drives him crazy. If you can go so deep
into grass.

Speaker 3 (36:41):
It's a money pit. I've got a mate and as
lawn's only about two square meters, but he spends thousands
on that lawn. It's beautiful, but man, what a money pit.

Speaker 2 (36:49):
So I took him before about Grannie's stockings. I think
it was around the paint Mutton cloth is the go
to for straining your paint, but not every day, only
if it sits. While paint technology is so much better
these days, says Paul, and someone else sees the stain
of steel sleeve that sits across your ten pail pretendly
to pale that can be hosed afterwards is way better

(37:10):
than the stocking for contaminating pain.

Speaker 3 (37:12):
Good touch.

Speaker 2 (37:12):
Coming, Sorry, Donna, Welcome to the show. You're coming to
the end of a massive reno.

Speaker 17 (37:18):
I am good afternoon, gentlemen. But yeah, no, it was.
I started about four years ago, but I haven't had
the money to finish. They're doing it now. But my
comment is more about the fact that general dissatisfaction I
work in convyan things and in the purchases of properties,
turn into the most incredible, winging, whining bunch of womens

(37:40):
you'll ever come across. And what I think we're getting
is that mentality is across the board. So you've got
people who are getting trades and to do things because
they're probably being told if you want a new house,
go and get one, because they're looking at houses that
are twenty forty sixty years old, and they talk about

(38:02):
all sorts, so I think eventually, I think, okay, we'll
get a new house. But their standards are absolutely phenomenal,
and they also want it for a very low price.
So I'm really stipil for the trading because I think
that I love your term that you've got the general dissatisfaction.
I don't, and there may be an element of the trading,
but I believe that our standard of work is actually
incredibly high, and trades are proud of their work. They

(38:26):
have to be good because they're not. They work on reputation, yeah,
and word of mouth. So but I think what you've
got is just people expecting the thing. I've paid a
lot of money and this is what I want. And
an actual fact, sometimes if you work out the hourly
rate to some of those people, it's just appalling. They
are doing a good job, but just general behavior in

(38:47):
purchases of big ticket items is unbelievable.

Speaker 2 (38:51):
Yeah, thank you so much for me called Donna. Yeah,
chronic dissatisfaction syndrome. I've coined the phrase this hour is
it a thing? People are just dissatisfactor stified with everything.

Speaker 3 (38:59):
Yeah. Yeah, But just to Donna's points, you know, And
I think that's a part of it for me as well,
as it feels like people trying to screw the trading
down and get the best bang for their buck at
the expense of the trading. That's why I didn't want
to call the trades back, because they did me a
solid and they did a good job on everything apart
from a bit of paint on the skirting. So I
just didn't want to try and screw them down. And
that's what it feels like a lot of people are doing, right.

(39:21):
But oh, one hundred and eighty ten eighty is the
number to call. Uh and if you want to send
a text nine two ninety two.

Speaker 2 (39:27):
Yeah, and I meant to say serve, not sleeve for
the stainless steel serve that sits across your ten ly.

Speaker 3 (39:33):
They did actually write that as well, So yeah, you
can't even their roaster, so.

Speaker 2 (39:36):
It's not my fault. Yeah, it makes more sense, doesn't it.

Speaker 3 (39:38):
New Sport and Weather on. It's way great to have
your company. As always you're listening to Matt and Tyler.
Good afternoon to you, flowers and talk.

Speaker 2 (39:49):
Never quickly.

Speaker 1 (40:02):
Talking with you all afternoon. It's Matt Heathen Taylor Adams
afternoons used dogs av.

Speaker 3 (40:09):
Good after no Welcome back into the program. Six pass two. Now,
just before we carry on the discussion about callbacks for trade's.
As you would have heard in the news with ray Leane,
the Reserve Band cares cut the official cash rate twenty
five bass points to three point twenty five percent, the
lowest it's been since August twenty twenty two. There's good news.

Speaker 2 (40:27):
Yeah, good news. I's supposed to go hard, do fifty. Yeah,
you know you're going to get there in the end.
Just go it, just you, Reserve Bank governor, come on, yeah,
thank you, Mark. Yeah, we're going to care. We're going
to get make it all about yourself like the last
one did exactly.

Speaker 3 (40:39):
We're going to catch up with Liam Dan at the
end of this hour to break it all down. There
is a monetary policy statement with this cut, so he
is listening to that with great interest, and we've got
some questions from right at the end of this hour.

Speaker 2 (40:50):
Yeah, we're going to talk about this a little bit
longer because we've had so many texts coming through and
calls on O eight one hundred and eighty ten eighty
on the on the topic of trading callbacks eighty six
percent on new home builds, But it happens a lot
across the board where the reno gets finished, for example,
and you have to call back because there's things that
you're not happy about. Our trade is brilliant, generally speaking,

(41:12):
and these callbacks are unfair and people are suffering from
chronic dissatisfaction syndrome, a condition that I made up in
the last hour cs CDs where people aren't happy with anything.
Or is it the case that standards are dropping?

Speaker 3 (41:28):
Yeah, And if you're a trader, do you priced that
into your quote? So I wait, one hundred and eighty
ten eighty is the number to call.

Speaker 6 (41:34):
Hi.

Speaker 2 (41:34):
This's talk about lawns because you know, the wider pitsure
I'm saying on it is nothing will show your dissatisfaction
more than a lawn. So, as I was saying in
the last hour that I put together, you know, I
carefully made a lawn at my house where I dug
everything up and then I I then I bloody yeah,
killed everything, and then dug it over again and killed

(41:56):
everything again, and then planted the lawn and then and
then and then I.

Speaker 18 (42:03):
And then.

Speaker 2 (42:05):
Left it. My gardener said it was the best lawn
I've ever seen, and then three weeks that is the
worst lawn in the history of the world.

Speaker 4 (42:10):
Yeah.

Speaker 3 (42:10):
So, and my dad, who works in lawns, well.

Speaker 2 (42:13):
He fixes the lawn and as bowling club as croquet club.
He can't look at the lawn without thinking it looks terrible.
There's no lawn in the world that's good enough for him.
So a lot of it's to do with perception. I reckon, Hi,
I used to have a lawn growing growing company. Sorry,
there was a lot of stuff going on there, so
we all got very confused. So that might have to
sound like some crazy people talking for a few seings
and there's the stuff you don't need to know about listeners. Hey,

(42:34):
I used to have a lawn grooming company around every
two or three months who initially took care of the
lord's weans weeds, then fertilized and occasionally thatshed that I
had the best lawn ever. Weed and feed from the
hardware stores also does a great job. Just spray it
on every now and then.

Speaker 3 (42:49):
You would have used a bit of weed and feed
in your time.

Speaker 9 (42:51):
Yeah.

Speaker 2 (42:52):
Thatching is a whole other level, though, wasn't it. Thattching Yeah, anyway,
it's not about lawns. Welcome the show, Georgina.

Speaker 3 (43:01):
Hi, Hi, now you you you want to talk about
some defects and some paint jobs that you've had done.

Speaker 19 (43:08):
Yes, well, actually a few defects I could talk about.
But we had three benches from a reputable company that
wasn't New Zealand, and I wish we had gone New
Zealand made. But the other thing that's happening is that
in the corners of our newly Belt house, which is
now near ten years old, and I think we're still
supposedly under the warranty if it has any value, but

(43:33):
the paint just peels down in the corners and of
like especially where the corner of two walls or the
corner with a door frame, and there's a lot of cracking.
And there's also a lot of cracking of paint around
the joinery where we've had some of this kitchen and
laundry things fixed. Somebody suggested to me that it's possible

(43:57):
that I'm not sure whether it's the plastering or that
somewhere between plastering and painting that some process hasn't taken pace,
which is why the paint just peeling they built it.
When we talked about it a long time ago, suggested
that it was through doors slamming. But our previous house

(44:18):
was the first house to win against the government in
the Southern Response battle, and this house has more visible
cracks than our post quake house. And I'm just really
concerned about it because we are marrying that ten years and.

Speaker 3 (44:36):
That's fair enough to So that's the Master Bill guarantee
or the Master Painter guarantee. Imagine it's all under one right,
that's the ten years you're talking about.

Speaker 19 (44:44):
Apparently, but I've also heard it's not worth the paper
it's written on.

Speaker 3 (44:47):
But yeah, well, if anyone out there has managed to
get the trades to come back under the Master Bill guarantee,
love to hear from you. That was something we had
on our home as well, Georgina. When we purchased it
was a fairly new build and I think we had
five years left of the guarantee. And I never went
back to call that up apps now, just because I

(45:10):
thought the hassle wasn't worth it. But maybe I should have.
Maybe again, I was a mug for not using that
Master Bill guarantee. But if you've got paint peeling at
the corners. That's a lot different than a little bit
of paint on the skirting, isn't it. Yeah, that does
seem like quite a major defect of the pain.

Speaker 2 (45:24):
I'm missing it a ten year paint guarantee.

Speaker 3 (45:28):
What the master builders guarantee, So when you get a
new build, you can have this ten year guarantee you that.

Speaker 2 (45:33):
But it includes paint. Wow, I'd expect to paint my
house more often than that.

Speaker 3 (45:37):
It's this good point. Yeah, that's that does feel unfair
on the painters side of things. Is paint lasted?

Speaker 2 (45:43):
Can paint paint really be expected to stay? I mean,
maybe maybe it should, Maybe paint should last for decades
and decades.

Speaker 3 (45:51):
But I assumed it was everything, you know, because there
was some problems with the with our plugs and some
of the electrical work that Sparky did, and I just assumed.
I never called it in, but I assume that was
part of it too. Yeah, maybe not all right, Oh,
one hundred and eighty ten eighty is the number to call.
Thank you very much, Georgina. There's some great teachs coming
through nine two, nine to two that will get to
very shortly as well. But it is twelve past two.

Speaker 1 (46:14):
Wow your home of afternoon talk Mad Heathen Tyler Adams
afternoons call Oh eight hundred eighty ten eighty us talk said.

Speaker 4 (46:22):
Be.

Speaker 3 (46:24):
Afternoon, it is quarter past two. We're talking about the
quality of trade's work. The callbacks have increased four trades
coming back to fixed supposed defects. The satisfaction of homeowners
and people undertaking renaults gone from eighty nine percent twenty
seventeen to eighty one twenty three.

Speaker 1 (46:41):
Yeah.

Speaker 2 (46:42):
So my question is is there been a lowering standards
or has there been an increase in chronic dissatisfaction syndrome
which is a made up term but by me, but
where people are just getting more satisfied dissatisfied across the
board with everything.

Speaker 3 (46:55):
Yeah.

Speaker 2 (46:56):
Hey, hey guys, I'm trying to ring through up. Sorry
the lines are full, but keep trying. The best option
for a homeowner when engaging a contractor, especially with progress payments,
is hold back the last five hundred dollars until the
contractor fixes the defects. The contract will come back for
the last five hundred. I have an interesting story that
goes along with us. Okay, Mike, Well, we'd love to
hear that if you get through.

Speaker 3 (47:14):
Yeah, oh, one hundred and eighty ten eighty lines are
full at the moment, but they'll open up very shortly.

Speaker 14 (47:19):
This question.

Speaker 2 (47:20):
This is an interesting texts come through. Matt, Are you drunk?

Speaker 3 (47:23):
Nope, Iron You're tyleris yeah, yeah, but Matt is fine.

Speaker 2 (47:26):
He is sober as a Actually, don't assume anything just
because you haven't seen me drinking this morning.

Speaker 3 (47:30):
Ye, you got in that.

Speaker 2 (47:31):
We shake her over there now you think of it.
I might have a little hippy under the we corlour.
You don't know, but it always good to check. Texter,
thanks for that. Mark, always good to keep me honest.

Speaker 3 (47:40):
Rehe how are you great?

Speaker 8 (47:43):
Now?

Speaker 2 (47:43):
We're Mac in them.

Speaker 20 (47:44):
We're with Mac in the middle of a reno.

Speaker 3 (47:46):
Great to chat with you. So how's it going? Oh?

Speaker 20 (47:49):
Loving every minute of it. I feel like a banished schoolgirl.
We did our bedroom first, was right down to the
carpeting and everything, so that I'd had somewhere to live basically,
and the rest of the house of Scott paint, you know,
the wraps over everything, absolutely everything, and they're taken off

(48:13):
every night before they go home so we can sit
and watch TV if we want to, and we're just
living in amongst what I call a wee shack, and
we're doing really well, good futures. I'm not too worried
about that because wherever you go, you know, these fumes

(48:34):
everywhere in this world, so you know, everything's going really well,
really really well. And the biggest thing I want to
point out is communication. Yes, bring on the communication. If
you haven't got that, you will back yourself up into
a corner.

Speaker 2 (48:47):
Yeah, that's right. You're going into a relationship with the people,
not a relationship, not a romantic relationship, but a but
a personal and business relationship. You know, when I recently
got a bathroom installed and on sweet bathroom installed at
my house, you know, there was a few things at
the end of needed to be fixed, but I've spent
my time talking with the guys doing it, so we
became sort of buddies. And so I just texted and said, hey,

(49:10):
this is I think this isn't right, and they were like, oh,
come around and have a look at that. And you
know it, it was all good because because it was
very very friendly across the whole the whole experience, and
I think.

Speaker 20 (49:20):
That's what There is a lot of expectation of people.
But I think you're never going to get anything one hundred.

Speaker 3 (49:26):
Percent right, yes, exactly.

Speaker 20 (49:28):
If you get to ninety to ninety five, mate, that's
a great job.

Speaker 6 (49:32):
And these guys are.

Speaker 20 (49:36):
Guys and girls basically, and they are doing such a
phenomenal job where streets ahead of where we wish we
thought we would be.

Speaker 3 (49:43):
Yeah, got on you. I mean ninety five percent, that's
an a plus, you know if you if you get
that in university, you're very happy. But read just quickly,
and you're quite right that at the end of a job,
most trade's will walk you through what they've done. You
can have a view they've shown you, you know, the
work that they've completed, and at that point you should
be able to say, hey, just notice this weak defect
here here, here, here, do you think a lot of kiwis?

(50:06):
You know, it's that weird kiwi thing? Then instead of
saying it anything, they just get grumpy after the fact
and then complain.

Speaker 20 (50:13):
Yes, I think, and that's where the ratings they put
their ratings out because they're grumpy, and I think they
should just sit back and everybody. It's a customer service
and it's really really important that you keep all your
communication lines open.

Speaker 2 (50:28):
Yeah, thank you so much. You call ree. You sound
like a dream though, because you're happy to be sitting
amongst it. You said, you're really enjoying the reno and
you've got a realistic approach about how things are going
to finish up.

Speaker 3 (50:38):
So if the wee shack is going well.

Speaker 2 (50:40):
See that that's a glass glass overfloweth person. So a
bunch of people saying with the who it was a
Georgia that rang before saying that the paint.

Speaker 3 (50:52):
Master billder guarantee.

Speaker 2 (50:53):
Yeah, some appealing because the plaster wasn't dry before painted.
That's what a lot of people are saying.

Speaker 3 (50:58):
Right, so that would fall under the master a bull guarantee.
But a few texts also coming through saying exactly what
that caller was mentioning. The master Bill Garante is not
an insurance policy. People rely on it as such, and
when they come to try and claim find they run
into problems.

Speaker 2 (51:16):
Right yeah, and this takes to see us. Hey guys,
I'm day drinking too.

Speaker 3 (51:20):
Good on you, yep, good on you, yep, yep. Join
the club is the number to call. He doesn't have
Carlo or in the in the shaker. I don't think anyway,
it smells like chocolate.

Speaker 2 (51:30):
It's not that I'm drunk, It's just I'm not very
good at speaking, which is a problem for a broadcaster.

Speaker 3 (51:37):
It is twenty past two. Bat very shortly.

Speaker 1 (51:44):
Matt Heathen, Tyler Adams afternoons call oh eight eighty on
News Talk ZB News Talks B.

Speaker 3 (51:51):
It is twenty three past two. Hey, just a reminder
o CR day and there was a twenty five point
basis point basis basis point cuts. So we're going to
catch up with Liam Dan just at the end of
this out. So have you got a question for LIMP
Nine to nine two is the text number, And.

Speaker 2 (52:06):
We're talking about chronic dissatisfaction syndrome when it comes to
renovations and new home builds and weighing that off against
a new report that says eighty six percent of new
home builds end up with a callback to the people
that build it to make changes and make fix ups.

Speaker 3 (52:23):
Yes, Oh, one hundred and eighteen eighty is the number
to call.

Speaker 2 (52:26):
Is it the s Texas is chronic dissatisfactory with women's haircuts?
Is beyond belief at hairdresses?

Speaker 3 (52:32):
Yeah? Well, is that because dogs weren't allowed in hair dresses.
They know they are going to be allowed back and
from June.

Speaker 2 (52:39):
You willow to drinking hair dresses. Until recently, Yeah, that's crazy.
There was a crazy brook law when found that out.

Speaker 3 (52:44):
Yeah, I've got.

Speaker 2 (52:45):
Dissatisfaction with my hair, but i've got a let's not
go into it.

Speaker 3 (52:48):
Now, there's a nice haircut. I mean that's only a
week old their haircut, isn't it?

Speaker 2 (52:51):
Yeah, I know, but I've got two I've got two
double crowns.

Speaker 3 (52:54):
Yes, man, it's a bad things.

Speaker 2 (52:55):
It's never tidy, sushy.

Speaker 3 (52:57):
Have I said that right?

Speaker 5 (52:59):
Yes? Yes, I'm calling from block Huseby.

Speaker 3 (53:01):
Oh beautiful, beautiful part of the country. Blockhouse. Yes, now
you're a painter.

Speaker 5 (53:06):
And no, no, I've not a pin. I've got a
house here and I've got I'd hired a painter called
Jacob Painting, an Asian guy, and then I wanted to
paint my gouttess. So he gave me a coat to
do the two coats of paint. And then what he
did is that his men that painted the fash coat.
And then on the second I said what about the

(53:28):
second code? They said, we have finished the second code.
But what they did were there the second code where
they touched up the paint where they missed in the
fash coat and they said, we have finished the painting
and I want the money.

Speaker 2 (53:41):
Right, yeah that yeah, so just doing touch ups.

Speaker 3 (53:44):
Yeah yeah, I mean he sounds like a cowboy though
it doesn't he sushi.

Speaker 5 (53:48):
Yes, he's a cowboy. And the name company name is Jacob.

Speaker 3 (53:54):
You know, we've got to be careful there. Yeah, yep,
don't be naming the business names. It's got to be
careful here.

Speaker 2 (54:00):
So what did you do? What did you do around
that situation?

Speaker 5 (54:05):
So you can delete my message that part?

Speaker 3 (54:07):
Okay, yes, yeah, we can follow that up. Sure, she
but we yeah, we just got to be a little
bit key for on legal grounds. Yeah, because we're only
taking your word for it, and you sound like a
very honest blog, I got to say.

Speaker 2 (54:17):
And unfortunately we're Yeah, anyway, that's that's fine.

Speaker 6 (54:21):
So what did you do?

Speaker 2 (54:22):
Did you did you have did you sort it out?
Did you have did you have a word?

Speaker 5 (54:27):
Yes, I had award and I said you have to
do the second coat, and he said to me he
has done it, and he wanted the money, and then
I said, no, I'm going to pay you half because
you're going to have job. So he said to me
that if you don't pay me, I'm going to take
you to the backup and then go to the collection agency.
So my wife was here, and then she said, we
don't want to arguement and just pay him and just

(54:47):
don't call you again. So I paid him because if
he goes to the backup and ask for the money,
my credit reading will be spoiled.

Speaker 8 (54:55):
You see.

Speaker 2 (54:55):
Yeah, that's not good, is that?

Speaker 16 (54:57):
No?

Speaker 5 (54:58):
So I paid him, but I never want to see
him that anymore.

Speaker 2 (55:00):
Yeah, yeah, well I wish we could. I wish we
could slag him off on you.

Speaker 3 (55:04):
Yeah, I mean that does sound like a cowboy and
was that's a difference, you know where Sure she found
that particular painter is what matters. But sure she all
the best for that situation. And maybe Andrew can ever
we chat with your off here and we'll see if
we pass it onto the newsroom. That's probably the best
way to deal with that one. A text.

Speaker 2 (55:25):
I used to have the most boring job in television
licensing when I was young. Color and my milkshake when
I came back from lunch made the afternoon bearable. You
I'm Linda yes, sort of. There's a sort of a
side day drinking chat that's coming through.

Speaker 3 (55:39):
Yeah, and I've got to say the texture that started
this off, he's still teaching through. So, dear Texture, I
think you're also highly drunk. It's about the fifteenth text
you've sent.

Speaker 2 (55:50):
Throught are you drunk? Another one just came through.

Speaker 3 (55:54):
There we go, Thank you very much.

Speaker 6 (55:55):
No, it just is not.

Speaker 2 (55:57):
I just don't have full use of my tongue in
mouth and brain. There's no connection, so it often sounds
like I'm drunk. Honestly, if our bosses are listening, I'm
not drinking.

Speaker 3 (56:08):
That's a distinction there. Oh, one hundred and eighty ten
eighty is the number to call Alistair. How we go on, fantastic,
Welcome to the show.

Speaker 5 (56:16):
Yeah good.

Speaker 18 (56:16):
I've been painting for years, and especially on new builds,
your second paint job is always the best because you
get to fill up all because the house moves when
the when they're newly built, So that's where your cracking
come from.

Speaker 3 (56:33):
So with that in mind, you reckon. That's that's part
of the number of qullbacks increasing. Or do you think
your clients.

Speaker 18 (56:40):
Are a bit more fuzzish now, especially these days because
they built that quick summer timbers sometimes, you know, the
framing timber could be green. Yeah, and of course it moves,
and that you get you cracking around your scotias, around
your door frames, around your window frames, long you skirtings
and craking.

Speaker 3 (56:57):
Clearly paint cracking at an early stage that would be
a situation that you would call the trading back for,
wouldn't it alistair? Whereas a little bit of paint on
the skirting, in my view, wouldn't be a need to
call them back.

Speaker 18 (57:10):
Oh yeah, we get we get called back sometimes like that.
That's a good A bit of pain on the skirtings
or something.

Speaker 3 (57:16):
Is that a pain always? You know, if it's just
a real If it's just a drop of paint on
the skirting and you've done a job that is otherwise exceptional,
that's quite a cost to yourself to drive back to
the client's house to get out all the tools to
you know, solve that little bit of paint on the skirting.

Speaker 5 (57:32):
Yeah.

Speaker 18 (57:33):
But if you've done the job properly and checked it over,
probably you probably would have seen that.

Speaker 13 (57:36):
Yeah.

Speaker 2 (57:36):
Right, So you do that and you run a bit
of a let you get the masking tape at the
end and go around and mark all the little bits
to go back and do before you leave.

Speaker 18 (57:45):
Yeah yeah, we get we inspected. We put red dots
on everything.

Speaker 2 (57:48):
Yeah yeah.

Speaker 21 (57:50):
And then.

Speaker 18 (57:51):
But the standard for like especially these group homes which
you're standing five meters back, what's a light and it
shines straight on the wall? Right, that's that's the standard
that that painter has worked too.

Speaker 2 (58:05):
Yeah. What's your company, Alistair, We're.

Speaker 18 (58:10):
We have specialist coatings and painting the new builds, a
lot of group homes.

Speaker 2 (58:14):
All right, I'm trying to get you to give yourself
a plug because range.

Speaker 3 (58:18):
Of specialist cutings, ranger specialist coatings.

Speaker 2 (58:21):
Yeah, it sounds like you go to tomorrow, there's there's
there's those your people to go for. It sounds like
they do the thorough job.

Speaker 18 (58:29):
And it's like people are going to employ a painter.
He's a master painter.

Speaker 2 (58:34):
Do you do you get the situation, Alista, where you
finish the job and I've seen this happen before and
everything's being cleaned up and then someone just taps a
ten liter over and then and then the clean up
is just an absolute nightm Yeah.

Speaker 18 (58:47):
Yeah, But if the you's a master painter, because master
painter has got a guarantee, right, And if you don't
get any satisfaction with a painter, you can go to
the master painters, right, and it'll go to a tribune
or something. But the painter won't come and come back
and fix it. They'll engage, you know, the painters to
fix it. Yeah, you covered that way. Yeah, there's a

(59:10):
lot of furs out there.

Speaker 2 (59:11):
Okay, there you go. If you're in timrou then it's rangers. Yeah,
good on you. The guy that rang up before who
had the problem with the cowboy painter. Isn't there a
website he can go to where he can enter the
details of the painter? I think they have a build
one too. Isn't there no more cowboys? Was that a
site that I remember reading about that? At some point
we'll look it up.

Speaker 3 (59:28):
I think you're right. Yeah, no cowboys dot co dot
n Z.

Speaker 5 (59:31):
Oh.

Speaker 3 (59:32):
No, let's find a trade trades person you can trust.
But we will find that website.

Speaker 2 (59:36):
And look all these people that textually matter you high No,
and this person the text have you taken mushrooms?

Speaker 10 (59:42):
No?

Speaker 2 (59:42):
I just can't talk properly.

Speaker 3 (59:43):
Okay, it's all it is.

Speaker 2 (59:45):
That's all it is. It's not their deep headlines and
raylans nothing sinister. It's a fast and competence.

Speaker 3 (59:52):
First to Raylene is coming up.

Speaker 11 (59:56):
Us talks the headlines with blue bubble taxis it's no
trouble with a blue bubble. The Reserve Bank has cut
the official cash rate twenty five basis points to three
point twenty five percent, making at the lowest it's been
since August twenty twenty two. Wellington's mayor says the Prime
Minister should look at his policy choices like slashing pay

(01:00:17):
for women on low incomes and the school lunch program.
Chris Luckson criticized the Capital's council today, saying it needs
less political ideology and more common sense. Money from budget
twenty twenty five is going into a new emergency department
for Wellington Hospital and one hundred and twenty six more
beds in one hundred and sixty one million is going

(01:00:39):
into school property in Canterbury, including new schools in Hallswell
and Lincoln Land in Prebleton, and one hundred and three classrooms.
Cabinet scraping, hairdressing rules and inspections, saying it lets Salon's
focus on cuts not compliance from July and the government's
allocating one million dollars over four years for Pacific wardens

(01:01:02):
in Auckland kewe Oat Milk Company, Land's major Australian supermarket deal.
Find out more at in zend here all premium. Back
to Matt Heath and Tyler Adams.

Speaker 3 (01:01:12):
Thank you very much, ray Lean, and we're talking about
Trady callbacks.

Speaker 14 (01:01:15):
Yeah.

Speaker 2 (01:01:16):
I've just been watching Emmanuel mcron getting smacked in the
face by his wife on a plane. It's a couple
of days ago, but let's just go and gave.

Speaker 3 (01:01:24):
It a fresh I'll love a good slap, don't they.

Speaker 2 (01:01:26):
It's pretty funny. He gets slept in the face, he
doesn't realize that the cameras are on the door of
the planes open and then he looks over and the
interest the old Macron. It's pretty funny. Okay, this says Matt.
Have you got a brain worm?

Speaker 5 (01:01:37):
No?

Speaker 2 (01:01:38):
As I said before, I'm not drunk and I'm not high,
and I don't have a brainworm. I just can't articulate myself.

Speaker 3 (01:01:43):
It's just temporary regression.

Speaker 2 (01:01:45):
I can't articulate myself very well, Taylor, Tyler, there you go.
There's another example. Tyler, you obviously haven't built a house before.
If you are paying big money for any work, you
expect a quality finish. Yeah, I mean you can expect
the quality finish, But is it realistic to think that
will be absolutely no mistakes, absolutely no callbacks.

Speaker 3 (01:02:05):
But I think I spend we spend eight thousand dollars,
no more than the ten thousand dollars on the bathroom
reno down in Chrosty. That's big money. And that was
where there was a tiny little bit of paint on
the skirtings. And I didn't mind that because the trades
and the bathroom specialist did such a great job that
I was okay with it.

Speaker 2 (01:02:21):
But you tried to fix some of it. And this
Texas is on a new build, you may compromise your
guarantee if you try to fix things yourself.

Speaker 3 (01:02:26):
Yeah, that is a very very fair point, and I
think I made it worse.

Speaker 2 (01:02:29):
And this Texas says high I work in the flooring
in a steak quantifying and quoting. I recently went to
measure a property where they had just finished painting the house.
I walked in and the owner had put tiny posted
stickers wherever he thought there were paint and perfections. There
would have been approximately two hundred stickers floor to ceiling.
I've never seen anything like it. I priced the job

(01:02:50):
so high that he would never go ahead and by quote,
as I know, he would be a night mere climate.

Speaker 1 (01:02:56):
There you go.

Speaker 2 (01:02:57):
So two hundred post it notes a rome because you can't,
as someone was saying before, if you look at a wall,
then you will spot in perfections because it's not three
D print, it's hand crafted. So that's what I'm talking
about with this CDs, this chronic dissatisfaction syndrome that some
people have.

Speaker 3 (01:03:14):
It's getting worse.

Speaker 2 (01:03:15):
You know, they can't they you know, we've got to
accept that life comes with imperfections. We would hate it
to be perfect. We've got to fight against that.

Speaker 3 (01:03:22):
That's what AI wants, exactly, fight the power. Yeah, exactly.

Speaker 2 (01:03:26):
Pro Welcome to the show.

Speaker 22 (01:03:28):
Hey, how are you guys?

Speaker 3 (01:03:30):
Very good? So you own a building company?

Speaker 22 (01:03:33):
Yes, my husband and I do. He's the main builder.
We've got a couple of employees.

Speaker 12 (01:03:37):
And I work in the office.

Speaker 3 (01:03:38):
Fantastic, great to chat with you. So callbacks or as
Matt calls it, CDs chronic dissatisfaction syndrome. Is is it
getting worse, I don't think.

Speaker 15 (01:03:51):
So.

Speaker 22 (01:03:51):
We always have really really great relationships with our customers
and I think one of your previous callers when that
said communication is key, it's yeah, it absolutely is key,
and we've yeah, I mean a lot of our clients
are still friends of ours and yeah. So if we
have had a callback, which yeah, we've had that, happy

(01:04:14):
to go and fix it up and make sure that
they're really satisfied with the work that we're done for them.

Speaker 2 (01:04:21):
So is that text messaging or just talking on site?

Speaker 22 (01:04:26):
Definitely talking on site, having a walk through at the
end of the job and pointing it out and then
once the times have moved in. I think the painter
said before, houses do move and you know, and that's true.
So yeah, just going back and fixing anything that they're
not one hundred satisfied with were We're a very small
building company. We don't do home group homes or we

(01:04:48):
don't do labor only. We only do work for ourselves.

Speaker 2 (01:04:52):
So you know, have you ever quoted Have you ever
quoted a job talking to the client and thought this
person is going to be a night where I don't
want to work with them.

Speaker 22 (01:05:03):
Yeah, yeah, we have. I mean we've only been. We've
been in dozeness since twenty twenty, and we've learned that, Yeah,
they can choose our clients most you know, most people
we are more than happy.

Speaker 12 (01:05:17):
To work for us.

Speaker 13 (01:05:17):
But yeah, we we do.

Speaker 20 (01:05:21):
So.

Speaker 2 (01:05:21):
Yeah, as the text weary without the two hundred post
it notes, a room people exist.

Speaker 3 (01:05:26):
That is frightening, isn't it?

Speaker 22 (01:05:27):
Oh my god, there's there's over kill, god and hate.
I feel sorry for the paint.

Speaker 3 (01:05:33):
There walking into some sort of insane asylum, isn't it.
We're just these post it notes scattered over all the
walls and what they.

Speaker 2 (01:05:40):
Oh my gosh, you guys got one of those one
of those jewelers magnifying glasses and just looking for a
slight glimus on the walls.

Speaker 3 (01:05:48):
Yeah, you guys sound grateful. Do you want to do
you want to give you your company a bit of
a shout out?

Speaker 22 (01:05:54):
Sure? We live in christ Fish Space in Selwyn, and
we're called dark Horse Building, dark Horse Building.

Speaker 2 (01:06:00):
Fantastic, all right, dark Horse Building, Thank you for cool
prow You guys sound fantastic.

Speaker 3 (01:06:05):
Eighty ten eighty is the number to call, and if
you want to say the text nine two ninety two,
we'll get to some of those very shortly. It is
just the one right now.

Speaker 2 (01:06:14):
I just want to read this one out because it's
some kind of deeper meaning that people might be able
to explain to me. If you can't lie in clover
and look up at the clouds, then there's something wrong
with your lawn.

Speaker 3 (01:06:24):
Sounds poetic.

Speaker 2 (01:06:25):
I think, I think that, I think that might be
a deeper meaning into the conversation we're having. And I
appreciate the text. They'll just try and unpack it.

Speaker 3 (01:06:31):
We need more. It sounds good, but we need more.

Speaker 2 (01:06:35):
If you can't lie in the clover and look up
at the clouds, then there's something wrong with your lawn.
It feels meaningful. It feels very meaningful.

Speaker 3 (01:06:42):
Twenty to one, The issues that affect you, and a
bit of fun along the way.

Speaker 1 (01:06:47):
Matt Heath and Tyler Adams Afternoons news talk.

Speaker 3 (01:06:50):
Say'd be very good afternoon jide is seventeen to two three.
We're talking about callbacks for trades. It appears to be increasing.
So is our general satisfaction a lot lower? Or is
the quality of the trades work lower? Eight hundred eighty
ten eighty.

Speaker 2 (01:07:06):
This text says, thank you guys. I'm a painted plaster
over twenty five years. The perfect job does not exist.
I got called back once spent the first ten minutes
with a customer with critical lighting to find a blemish
as big as my pinky nail over a one hundred
and eighty square home. You get the gist. Some people
are just insane. They are. It's right, you fat, You

(01:07:27):
got a factor in. You got a factor in a
less than a more than zero percentage of those eighty
six percent people with chronic dissatisfaction syndrome that will never
be happy with anything.

Speaker 3 (01:07:38):
And how do you price that in? Is that an
extra ten percent? I don't know.

Speaker 2 (01:07:41):
Oh wait, I had anagum with my sister about this
because she sent a coffee back and I said, we're
not here, We're here to spend time together. It's not
about having the perfect coffee. It's about the Coffee's irrelevant
to this us getting together to spend time together.

Speaker 3 (01:07:53):
Yeah, what kind of coffee was it?

Speaker 2 (01:07:56):
She has some fancive bloody coffee. Wasn't quite exactly?

Speaker 3 (01:08:00):
It wasn't Marcher? Was it sick of scene March? I know,
with all these Marcher drinks, come's.

Speaker 2 (01:08:05):
Like you're with your big brother. Yeah, you know, just
show me. This is Bob Dean time quantity exactly. The
coffee is just a ruse to get here.

Speaker 3 (01:08:11):
Yeah, yeah, that feels good to get off you.

Speaker 2 (01:08:13):
Yeah, it's terrible chronic dissatisfaction system syndrome. My little sister. Anyway,
Hello Mark, Hello, imagine love you. Hey Mark, welcome to
the show.

Speaker 11 (01:08:26):
Hi.

Speaker 3 (01:08:26):
So you you're a body, corporate cheer. You deal with
a lot of trades.

Speaker 15 (01:08:31):
Yeah, yeah, and I just wanted to speak from that perspective,
and I guess no surprises. It's a bit of a
mixed bag. But what I've found on a couple of
occasions with recent work that we've had done is that
you know, the quote looks okay, and then you find
that the guys are cutting corners, and I'm thinking that

(01:08:53):
that's probably to maybe squeeze a bit more profit out
of the out of the job. But it's it's a
it's short sighted because unfortunately for for for them, I
live in I live in the building, so they you know,
they get they get called back to fix it up.

Speaker 8 (01:09:13):
And but if a mixed bag.

Speaker 15 (01:09:17):
I've had some smaller companies, you know, like do electrical
work and in that in the common area and they've
been absolutely excellent. Then I've had one big company with
a you know, a well known name do some work
for us, and they get called back because I think

(01:09:41):
sometimes and that that contract was worth over one hundred grand,
and I think they the supervision is not there, you know,
and it's like your your paint, your paint job, Tyler,
you know where you were not You were happy with
with it basically. But again, as a comment was made

(01:10:04):
by one of your tradees you phoned in was that,
you know, if they're quite we control and people are
checking the job and it's done in a workman like fashion.
You know, that sort of thing shouldn't shouldn't happen. Of
course on a body court you're talking about a much
bigger scale. And also you're talking about people that have
got investments in the building as well as people who

(01:10:27):
live in the building. So yeah, you know you've got
to you've got a responsibility to make sure that they're
getting value for money and that you know, the work
that's done today is not going to fail, you know,
prematurely down down the line duty.

Speaker 2 (01:10:42):
I wonder I want to mark how much of it
as people cutting corners and the pressure that is on
a lot of these tradees. You'll have people working and
I've seen it before and they've got their boss on
the phone, what are you doing there? We need you
over at the other place. Where are you now? And
they're going, well, okay, we've just got to get this.
You know that there's a lot of time pressure on
these people as well.

Speaker 15 (01:11:02):
So your other trade you mentioned communication, and that's another thing,
you know. I I feel I'm a pretty reasonable sort
of guy. As long as I'm kept informed about what's
going going on, you know, then we can work through
issues as they arise and the like. But the last
thing you want is people, you know, leaving and leaving

(01:11:23):
a mess behind. Yeah, and then you've got to call
them back. Yeah, So I generally try to hold back
the last payment just in case, you know, But there
are difficulties in doing that, particularly depending on the on
the term of the contract that you've signed up to.

(01:11:45):
But yeah, but yeah, I think it's a mixed bag.
But there's some really good, good guys out there do
a really good job for good price, and and i'd
like to think that they're the majority.

Speaker 2 (01:11:58):
Yeah, yeah, thanks for cal Mark.

Speaker 3 (01:12:00):
And it's a fair enough point as well, and you know,
the cleaning up a bit of paint on the scooting
boards in our house. That was because, as I've said,
context is important here. These guys did me a solid.
They got rid of mind Sync great for free, a
couple of extra jobs, so I wasn't going to nickel
and die them on in a little bit of paint
on the scooting but fair enough to Daniel were yeah,

(01:12:20):
good ay boys on good mate.

Speaker 23 (01:12:23):
Yeah, I'm another Frisian, but I won't I don't want
to mention the firm, very ripetal firm in the city,
which I won't mention either.

Speaker 13 (01:12:30):
But yeah, firstly, I guess there's definitely.

Speaker 23 (01:12:34):
Trauma Shane, especially with new builds, and there is a
lot of pressure on and that can often create a
better conflict, I guess, so that I definitely back up that.
But I've got a funny story where we had a
client that was buying houses, doing them up in stages
and every project I'd winge about the account and so

(01:12:55):
the boss would knock it down a bit for them
getting happy and this, like I say, it was several projects,
every house, several houses, and then they got to a
new build. My boss thought, right, that's that I don't
want anything to do with this. So you did that
quote and put it twenty five percent on top. Well
what happened?

Speaker 3 (01:13:11):
Well they paid it? Yeah, Well there you go. Yeah,
I mean, yeah, yeah, yeah, I mean But that that
says it all though, doesn't it, Daniel, That you know
that that particular client trying to screw you down but
got a bit of payback in the which they deserve.
But that's what it feels like with a lot of

(01:13:32):
people out there that we all know. Times are tough
and a particularly tough for traders. You guys are doing
the beast you can, but unfortunately some clients out there
appear to be trying to yeah, trying to screw you down,
which is just unfair. Cheers, mate, have a good one.

Speaker 2 (01:13:45):
So before I was talking about that that person that
texts it in and I've been trying to work out
what they meant when they text and what if you
can if you can't lie in the clover and look
up at the clouds, then there's something wrong with your lawn.
What I think I've got to the botle been thinking about.
It's been chewing me out. I think it means if
you can't relax and lie down and enjoy yourself and

(01:14:07):
look at something as simple as and peaceful as watching
the clouds. Then then there's something wrong with you, not
not with the place that you're at lawns. So essentially
it plays background to the chronic dissatisfaction syndrome, where you know,
if you are uncomfortable where you are and uncomfortable with
yourself and unable to enjoy things, then you will find

(01:14:30):
things that annoy you.

Speaker 3 (01:14:32):
That makes a lot of sense. I mean, I just
thought they meant let your grass grow and lie down
in clover, because you know, a lawn that is a
little bit unwildly is kind of nice sometimes.

Speaker 2 (01:14:42):
But you know, well they might someone takes it through
and it's been I've been trying to decipher it sence.
So maybe they just meant that.

Speaker 3 (01:14:48):
Your version sounds better, right, right, good? Okay, We're going
to wrap this up very shortly, but keen to get
your views. We've got a couple of callers standing by.
But oh, one hundred and eighty, ten eighty. It is
nine to three, the issues.

Speaker 1 (01:15:02):
That affect you and a bit of fun along the way.
Mad Heathen Taylor Adams Afternoons News Talk.

Speaker 3 (01:15:08):
Said seven three.

Speaker 2 (01:15:12):
Does the text come through and we're talking about this
person that left two hundreds you come around to do
and speak the job and painting. There was two hundred
posts that wrote to room insanity, and you realize the
person's insane. Yeah, they've got chronic for satisfaction syndrome. And
it's not that the poor job's been done, is that
there's some crazy expectation. We've got this text that Ha's
come through and said that this was an IT services company,

(01:15:33):
but they used to have a Muppet tax, an extra
fifteen percent of people obeying in the arts.

Speaker 3 (01:15:38):
It's great.

Speaker 2 (01:15:39):
So if you got to be careful, if you're too complaining,
you'll get the secret Muppet text put on you.

Speaker 3 (01:15:47):
Cheyenne, how are you?

Speaker 16 (01:15:49):
Yeah, not too bad. That's not too bad. Thank you much,
Matt and Tyler. Hat you folks done.

Speaker 3 (01:15:53):
We're very good, Cheyenne. You sound very chip had this
morning this afternoon, I should say.

Speaker 16 (01:15:59):
Yes, I've just got back from it a quiet high court.

Speaker 3 (01:16:02):
Okay, right, well let's not talk about that. But you've
had some problem with painters.

Speaker 16 (01:16:07):
Yeah, yes, skiss. Now when you're going to I've got
my aside of my house has got with the boards
right right now, it's going to get a new paint job.
You've got to send everything right back from the bottom
right right now. I need to be a painter myself,
because I do do the di y right now. I

(01:16:30):
can't tell it now because I've got a light in
both hands now, yeah, right. Anyway, so I I rung
around these painters now and I was out there watching them,
and they only sends a little you know, send a
little bits and pieces around the side of the house.

(01:16:52):
You know, anybody I was watching them. I was, and
I was just taking photos, right and yeah, okay, come along,
story short, I did them. I say, hey, I see
with the primer. You're going to put the primer on
for And then, oh, well, want had done that?

Speaker 4 (01:17:12):
I said, I said, So, I said, you did not,
I said.

Speaker 13 (01:17:18):
And all they did?

Speaker 16 (01:17:19):
Yeah, And all they did they just painted.

Speaker 12 (01:17:22):
They just send the little bits and pieces of the
way the board around in my.

Speaker 8 (01:17:27):
In my cat.

Speaker 16 (01:17:28):
Long story short, about a year later, the paint that
they paint over the house wasn't freaking off.

Speaker 2 (01:17:38):
Okay, cowboys, steady cowboy, non priming cowboys exactly.

Speaker 3 (01:17:45):
And you got the photos to prove it as well.
Shanne yes, did you get them back to fix it?

Speaker 16 (01:17:51):
Yes?

Speaker 7 (01:17:52):
I did, and.

Speaker 16 (01:17:55):
They apologized and they said, well get on. You know
the boss got onto it. And they said, well they've
been sacked.

Speaker 3 (01:18:04):
Well cheaper, okay, thank you? Wow wow story.

Speaker 2 (01:18:09):
Hey. So the text that I how much longer we got?
We might have to raise this afterwards?

Speaker 7 (01:18:15):
Great?

Speaker 3 (01:18:15):
Yeah, yeah, hold that thought. This is going to be good.

Speaker 2 (01:18:17):
I was trying to decipher this cryptic message someone sent
it and I think I went too deep the txt.

Speaker 3 (01:18:21):
It back the way, too deep about the clover and
the glass. Stand by for this new sport and weather
coming up. We'll see you after three o'clock.

Speaker 11 (01:18:34):
Today.

Speaker 2 (01:18:37):
Oh aren't you I need you?

Speaker 3 (01:18:38):
Oh God, A.

Speaker 2 (01:18:41):
Need It's beautiful, sings it.

Speaker 1 (01:18:45):
Oh your new homes are instateful and entertaining. Talk It's
Mattie and Taylor Adams afternoons on news Talk.

Speaker 3 (01:18:55):
Sabby Good afternoon, welcome back into the program. It is
shaven Pass three. Great to have your companies always.

Speaker 2 (01:19:02):
Now, before we continue on, we want to get stuck
into coffee, ycause a lot of people in the station
have been talking in recent days. We're going to join them.
But I read out this text before and it said
if you can't lie in clover and look up at
the clouds, then there's something wrong with your lawn. And
it's been mulling over in my head for the long,
for the for the whole thing. It took me about

(01:19:23):
half now I couldn't even concern on the show. So
I was trying to work out what it means. And
I came I decided, you know, every text that comes
through on nine two, nine to two, I'll analyze right
to the he does, to the absolute lengths of my abilities.
And I decided, as if you can't relax, lie down
the grass and enjoy and enjoy something as simple and
peaceful as watching the clouds, and there's something wrong with you,

(01:19:46):
and not with the place you're set up. And if
you know what I mean, if your environment doesn't allow
you to rest, pause and appreciate life, maybe the problem
is with your surroundings or set up, not with your
ability to relax, if you see what I'm saying. So
if you can't find peace, maybe it's your environment that's broken,
not you.

Speaker 3 (01:20:02):
That's I mean, this sounds good now, I.

Speaker 2 (01:20:04):
Mean there the other way around from that. So if
you can't find peace, maybe you're broken. Not your environment. Anyway,
I got a text back from the person that senter
to explain it.

Speaker 4 (01:20:14):
Yeah, you did, you did.

Speaker 3 (01:20:16):
This is good.

Speaker 2 (01:20:16):
So it puts me out of my misery and because
I bought it up before it or put everyone else's
out of their misery or further their misery that I'm
still talking about anyway, Hey guys, sorry, but I've been
driving and now going to the vet. Yes, it was
a simple text about literally lying in the grass I
like Clover and chilling looking at the clouds. If you
can do that on your lawn, it's fine. I appreciate

(01:20:37):
a professional would look at all lawns with a professional eye.
But don't sweat the small things and enjoy life. Love
your show from Kate.

Speaker 3 (01:20:44):
Thank you.

Speaker 2 (01:20:44):
So did I get it right?

Speaker 23 (01:20:46):
No, not at all.

Speaker 3 (01:20:48):
I mean I love the deep dive and that sounded
very philosophical and very deep, and I felt that mad Heath,
But it was just it was just a nice text
about Clover and Clover. It was literally lying and Clover.

Speaker 2 (01:21:01):
Well okay, well, I would say that I found deep
meaning in the words, and the meaning I found is
true as well. If you can't find peace, maybe it's
you that's broken, not the environment you're in. So if
the lawn's good enough to lie in and look up
at the stars, then that's fine. It doesn't have to
be the most perfect lawn in the world.

Speaker 4 (01:21:19):
Ok.

Speaker 3 (01:21:20):
You can use that as well. That's a freebe right.
All right, let's have a chat about coffee.

Speaker 2 (01:21:24):
So cock, I'm not high texture, I'm not I promise.

Speaker 3 (01:21:27):
Are they still coming through? Okay? Yeah, if you want
to keep them coming through? Nine two nine two. He
is sober as a judge. I think that's what he sees.
We take him at his word. Okay, right, let's talk
about coffee.

Speaker 2 (01:21:37):
Order the proceedings, please, Tyler, that's your job.

Speaker 3 (01:21:41):
The coffee's been in the news a lot. Matt so
Al Brown got a lot of heat for saying that
filter coffee is better than espresso. I mean, that's a
big call to make l Brown great chef, great guy,
great personality, makes fantastic TV shows, fantastic cooking books. But
that's too far out.

Speaker 2 (01:21:59):
Well, he reckons that people are thinking about the stinky, old,
abandoned old filter coffee. But he's saying, if you're running
a high level establishment, then you can get filter coffee
up to a fantastic level, and plus you get refills.

Speaker 3 (01:22:13):
I mean, it's a very American thing, isn't it. But
I thought the whole refill thing would equate to low quality.
That if you can just have as many filter coffees
as you want for the price of fight Bucks, is
it really that good? But Al Brown certainly thinks.

Speaker 2 (01:22:27):
Or it speaks to the inflated cost of coffee. And
you know, just to bring in another example, the reason
why they bought popcorn into movies is because it was
a way to make a lot of money. The biggest
markup in the history of business is popcorn, actually second
only to when text messages first came out and they

(01:22:48):
were charging a lot of money for text messages. Right,
that's a huge markup. But you see what I'm saying.
So you have this economy with the filtered coffee where
you have endless refills. But we've just we're with coffee.
Now we're like, no, no, because it's Barista made, you
only get one.

Speaker 3 (01:23:04):
That does make a lot of sense.

Speaker 13 (01:23:05):
Now.

Speaker 3 (01:23:06):
There was also a lot of chat about instant coffee
coffee beans on the mic costing breakfast this morning.

Speaker 9 (01:23:12):
Fascinating thing for me is our relationship between price and desire.
Some things subconsciously we will at a certain point borkat
won't we pair of jeans, a holiday hotel room, new phone.
We have a price, we've got a budget, we've got
a vibe. But on coffee, you know what, I don't
think we do well, most of us won't. We might
cut back from say two cups a day to one,

(01:23:34):
but addiction, which is what it is. Let's be frank
and passion and small luxury syndrome.

Speaker 2 (01:23:39):
That's real.

Speaker 9 (01:23:40):
It's amazing what you can justify when you need to
coffees Like the Japanese and wine, they've got a tradition
of drinking what they get, drinking up, in other words,
getting better and better, more and more quality. Coffee is
like that, once you've gone to the larch and balley
and had a fern or a heart stirred into your milk,
you can never go back to our luner's filter. I
don't think there is a price I would quit at

(01:24:01):
at twenty four dollars a bag. And here's the mass
I do to justify at twenty four dollars a bag,
even with postage, getting ten cups a bag, it's two
dollars forty and that is still a margan.

Speaker 2 (01:24:12):
I mean, is he high? What's he?

Speaker 3 (01:24:14):
And yeah, that's crazy, crazy talk, kind of deep philosophy.

Speaker 2 (01:24:18):
So twenty four breakfast show.

Speaker 3 (01:24:20):
Twenty four bucks a bag including delivery for my cost
in two bucks a cup. But you, matt Win a
little bit further than all this coffee nonsense. You thought,
this coffee stuff is getting crazy, it's getting out of control. Yeah,
so you delided to say, I like to.

Speaker 2 (01:24:35):
Prove I like to prove that my discipline, and there's
always I'm always doing these things. I'm removing things. So
I decided to remove coffee from my life completely, just
because I thought, what am I doing? I'm having to
drink so many coffees just to get to normal and
get up in the morning. I don't I can't do
anything to have a coffee and then arrive at work
have another one. And then you know, when we first

(01:24:56):
started that this show, Tyler, at like three coffees lined
up on the table and I was drinking with sashing
energy drink for extra caffeine.

Speaker 3 (01:25:02):
You were bleeding caffeine.

Speaker 2 (01:25:03):
I was horrificatic. So I just got rid of it completely. Yeah,
just one day, I said, I'm not having any more
coffee at all, and went cold turkey, and I thought, well,
surely it's only caffeine. This isn't a serious drug. You know,
how bad can it be? And I ended up two
days later with no caffeine at all on the couch
and I was shivering and I was sick, and I

(01:25:24):
was saying to Tracy, I'm not well. I'm not well.
I think I've got the flu. There's something terrible happenings.
I probably need to go to the doctor. And she
said it'll be caffeine withdrawal. And I said, there's no
way that caffeine withdrawal could.

Speaker 8 (01:25:35):
Do this to you.

Speaker 2 (01:25:35):
And then I looked it up and I can. If
you're having enough coffee in a day, you get rid
of it and your body just reacts in this horrific way.
And then you've got to ask yourself, boy, boy, do
I really want to be pumping something into my system
at that level that has that kind of reaction to
it when I get it out, Because the equal and

(01:25:57):
opposite reaction it must have been doing something intense to
me for it to do something that intense to me
when I didn't didn't have it.

Speaker 3 (01:26:03):
I tried to follow you and I couldn't keep up.
I went for about half a day before I started
the shakes and just massive headaches and just this feeling
of doom and saying I need a coffee again. It
was easier to give up vaping than it was to
give up coffee. But if you've tried to give coffee
the flick, the coffee detox, and the study that came
out of the UK last week is attributing our coffee

(01:26:25):
consumption to the high levels of anxiety that we are
facing around the world at the moment.

Speaker 2 (01:26:29):
Any more than three coffees a day and they were
tracking massive increases in anxiety and lying and productivity. So
what's the point in punishing coffee if you get less
productive from it?

Speaker 3 (01:26:40):
Yeah? On one hundred and eighty ten eighty. So a
couple of things. One Ol Brown's claim about filter coffee,
is he right? And if you've gone as far as
Matt and tried to give coffee the flick completely a
coffee detox, love to hear from you how hard was it?

Speaker 2 (01:26:54):
And I'll tell you an extra little piece about the
advantages of giving up coffee. Yep, I'll tell you what
I've got something that will blow your mind.

Speaker 3 (01:27:02):
This is always good, folks. So it is quarter past
three afternoon, seventeen past three, and we talking about coffee.
It's been in the news a lot this week and
in fact this year about the price of a flat
white filter coffee versus espresso. Al Brown made the claim
that it's just as good and a hell of a
lot cheaper. And then Mike Costume was talking about instant
versus the beans that he buys for twenty four bucks

(01:27:24):
a bag.

Speaker 2 (01:27:25):
Postclu throw this into the Max slam Dan in the
What's this thing called the Inside Economics? Inside Economics a
fantastic article, he was saying that people think that flat
whites are more expensive than they would then are currently
incredibly expensive. But he said, with dairy and coffee prices,

(01:27:46):
you might think so, but when comparing process to wages,
the flat white might actually be cheaper than it was
in the late nineties. A flat white costs two fifty
in nineteen ninety nine, about one third of the minimum
wage at the time. Today, even with prices around five fifty,
the minum wages climbed to twenty three to fifteen, meaning
coffee costs have lagged behind wage grow. There you go.

Speaker 3 (01:28:06):
So we're getting a good deal on the flat white
or what about those of us who just kick it
to touch completely because we think it's weak to be
dependent on anything. Yeah, eighty, if you've managed to do
the coffee detox like Matt has, Harry, you gave up coffee.

Speaker 4 (01:28:21):
Yeah, I gave up coffee over summer, over Christmas years
because I wasn't working. I thought, good time to give
it a crack and talk about nine days. I think
that's a line with the research. Nine days of kind
of headaches and filling pre average and then suddenly you're

(01:28:42):
back to normal, you're on baseline. And then I had
a cover coffee and it was equivalent to a very
high powered drug.

Speaker 13 (01:28:54):
Crazy.

Speaker 2 (01:28:54):
So that was what I was teasing that. I was
going to say, when you give up coffee for a
long period of time and then you have some caffeine,
it's like a class A drug. It's a huge stimulant,
isn't it, Harry.

Speaker 13 (01:29:04):
Oh yeah, it's it's that's crazy.

Speaker 4 (01:29:07):
And I suppose it reminded me what coffee is meant
to be like. And yeah, when you get to the
point when you're relying on it and you're having two
to three, well three plus a day, you don't quite
get that same effect. So I've found that kind of
one to two a days a bit of a sweet spot.
And then you kind of still do get that that

(01:29:29):
real buzz that it's meant to give you.

Speaker 2 (01:29:31):
Yeah, because because any more than three and you start
to get an impending sense of doom comes over you.
I believe there's there's there's something that stops waking you up.
And the thing with coffee doesn't actually wake you up.
It just suppresses the neurotransmitter that slows you down. So
you're you're still the same, but you feel anyway. That's
let's not go into the weeds of it. Yeah, but
what did you give up, Harry?

Speaker 3 (01:29:52):
Is that what you found that you were you were
smashing back so many espressos and caffeine that you were
getting the jitters and just that anxiety was creeping up. Yeah.

Speaker 4 (01:30:00):
I suppose you get the downsides, but you don't actually
get the good stuff anymore.

Speaker 13 (01:30:05):
Yeah, that's the good stuff about it. It's just getting
you yeah.

Speaker 2 (01:30:09):
Yeah, which makes it completely and utterly pointless. Yeah, I'm
just looking at this. If you stop consuming caffeine, your
blood vessels expand, blood flow accelerates, and the added pressure
gives you a caffeine withdrawal headache. Exam anxiety prompting people
who abruptly stopped caffeine. My experience increased anxiety for a while. Yeah,
I mean I ended up Harry on a couch. I

(01:30:30):
couldn't get up. I was freezing cold and shivering and
covered in blankets, so I had a complete mountdown. But
I was like five six cups of coffee day and
a couple of energy drinks, so I was I was
at the far.

Speaker 3 (01:30:39):
Ext it highly highly caffeinated.

Speaker 13 (01:30:42):
But yeah, yeah, I suppose I was. Just I was
at about three a day.

Speaker 4 (01:30:45):
But even getting to that point, I yeah, the withdewels
are pretty pretty hectic, and luckily I wasn't working, That's
why I did it when I did.

Speaker 13 (01:30:54):
But it's almost can't function.

Speaker 2 (01:30:56):
Yeah, yeah, it's And when you think about that, that's
crazy to be that dependent on something that you can't
function without it. That's exactly yeah.

Speaker 13 (01:31:05):
Yeah, yeah, all falling for the propaganda we have.

Speaker 3 (01:31:09):
Thank you very much, Harry, while I have a sip
of my coffee that I've got it front of me.

Speaker 2 (01:31:13):
Yeah, I mean that's that's beautiful. This whole debate is
that how much is a flat white white worth? How
much is filter coffee as it as good whatever? You
know my Costkings ordering has whatever it was Arabica, Yeah, yeah, yeah,
But do we need it at all the time to
just harden up, yeah, and just be a human as
a human was meant to be. We're not evolved from

(01:31:33):
coffee drinkers. We don't need it.

Speaker 3 (01:31:35):
We've let the coffee cartels take over. Oh eight hundred
eighty ten eighty. If you managed to have a coffee
detox or quit it entirely love to hear from you.
It is twenty two past three.

Speaker 1 (01:31:49):
Matt Heathen, Tyler Adams afternoons call oh eight hundred eighty
ten eighty on news Talk said be afternoon.

Speaker 3 (01:31:55):
Just a reminder, Gareth Abdenor is in studio and he'll
be with us live in about eight minutes time. So
if you've got a question, you've got a problem in
your workplace, you've got a problem with your employees, he's
the man to chat too.

Speaker 2 (01:32:06):
You can I to push back from people saying that
you know, my promoting giving up coffee and they say
the antio occidants and the value for your brain. I'm
saying too many coffees in a day. I'm saying anything
over three coffees in a day as a lot. And
I went cold turkey because I was having so many
of it. There's no doubt that there are benefits of
drinking coffee, and anyone can do whatever you want. I'm
not going to yack your young you go for it,

(01:32:26):
just talking about it. But and the other the other
thing that was confusing people was when I was saying
that coffee doesn't wake you up. It it blocks basically
what coffee does as it works by blocking sleep promoting
receptors in your brain called and denoscene receptors. So what
it does is it just stops the things that make
you sleepy keep you alert.

Speaker 16 (01:32:46):
Ye.

Speaker 2 (01:32:46):
No, but I'm trying to explain, is that's how it works.
It's not that it is waking you up. It's suppressing
the things that make you sleepy and not alert. Right,
it suppresses Rather than that's how it works.

Speaker 3 (01:32:58):
It's a maladtonin that.

Speaker 2 (01:33:01):
Well, it's yeah, and dennising But anyway, right, very good, Lisa, Hello, Yeah, Lisa,
you're hello.

Speaker 16 (01:33:09):
Sorry, I was doing two things at once.

Speaker 3 (01:33:12):
Hello, I was just hi.

Speaker 21 (01:33:16):
I was just listening to the last conversation there was interesting.
I well tell things about coffee when you write, if
you overdo it like anything, I do you like have
four bottles of wine a night, You're going to feel
sick and yucky and getting riety or depression. Right, So
my taste is that if you add cream to the coffee.
My GPS said, add cream to the coffee because it's

(01:33:36):
a health drink. That's number one.

Speaker 2 (01:33:40):
Just full fat cream, just you know cream that you
give cream.

Speaker 21 (01:33:47):
The second thing is if you're going to if you've
got ADHD like me. I probably have ADHD, right, So
I think it's a stimula. So it's really good for
attention stuff. But instead of taking wrestling to have a coffee,
there are so many studies on everything these days, including
alcohol causal caps for he does coffee is there for you?

(01:34:10):
Probably is a little bit. So therefore you know, you
just got to do things with moderation and enjoy it.
If you enjoy it, that's my take.

Speaker 2 (01:34:18):
Good on you, Lissa. And what was the other thing
you were doing simultaneously?

Speaker 21 (01:34:23):
I was trying to go on a team call coffees today.

Speaker 19 (01:34:28):
I can cope with that.

Speaker 3 (01:34:29):
If you're a powerhouse leader, like your style coffee.

Speaker 2 (01:34:32):
If you want to reduce chances of developing dementia, drink
up to three cups of black coffee a day. But
it's got to be black coffee. That's from Chris Bennett and.

Speaker 3 (01:34:41):
Coffee I met.

Speaker 2 (01:34:43):
You're in the pocket of Big Milo.

Speaker 3 (01:34:46):
You got him, you got them. Caffeine instantly produces adrenal
in your system. You can't drink coffee caffeine without producing adrenal.
I don't know that's getting that's getting deep into.

Speaker 2 (01:34:56):
I've always hated the word adrenal. I hate I hate
the adrenal gland. Sounds gross.

Speaker 3 (01:35:01):
If you're a dog owner, the word adrenal. Yeah, we
don't know what that means. Yeah right, that has been
a fantastic check. We're gonna have to bring that back
because so many people want to have a chat about that.
But we've got Gareth Abdenor standing by. So thank you
very much to everyone who called in text on that.
If you do have a question for Gareth, now is
your opportunity. It's always very popular. He's an employment law specialist.

(01:35:21):
Oh wait, one hundred eighty ten eighty. If you've got
a problem in your workplace, he is the man to
chat to. If you're the boss and you've got a
problem with your workers, he's great to chat to as well.
Nine two nine two. If you preferred to text.

Speaker 2 (01:35:32):
Can you give me a coffee? Actually reading all these
texts about how good it is? I'm back on you
can ask some of mine. I think I've had too
much to rust. I'm getting the jitters. Could you put
some cream in there?

Speaker 3 (01:35:41):
Twenty eight past three and wipe your lippy off the
edge of it?

Speaker 11 (01:35:47):
You talk ZED B headlines with blue bubble taxis it's
no trouble with a blue bubble. A and ZED has
cut it's floating rates this afternoon, following B and Z
moves yesterday. After a twenty five basis point OCR cut.
This afternoon, the Reserve Banks reduced the OCR to three
point twenty five percent and is forecasting a two point

(01:36:08):
nine percent low point in December. Fisher and pikel Healthcare
has surpassed its own market expectations with a forty three
percent increase in annual profit. It's boosted by record turnover
topping two billion dollars. State Highway six has reopened through
the Lower Bullet Gorge, but delays up to an hour

(01:36:28):
is still expected between Ngongohua Junction and Westport as more
debris is cleared. Meanwhile, Orange heavy rain warnings apply for
parts of the Bay of Plenty and the South Islands
Tasman Ranges easing late tonight. The Richmond and Bryant Rangers
have a heavy rain watch until ten pm and big
guests could hit Auckland's Harbor Bridge tonight. No recovery yet.

(01:36:52):
Auckland Department Market flounders find out more at ends at
Herald Premium are back to matt Ethan Tyler Adams.

Speaker 3 (01:36:59):
Thank you very much, Raylane, and we are joined as
part of our RC Experts series once again by Gareth Abdenoor.
He's an employment workplace in information expert and director of
Abdenaugh Employment Law. Gareth good afternoon.

Speaker 24 (01:37:13):
Good afternoon, guys. I've had my coffee and I'm ready
to go.

Speaker 2 (01:37:17):
Wow, how many today I could?

Speaker 24 (01:37:20):
I couldn't disclose that on are I think it's too many?

Speaker 3 (01:37:24):
Yeah, that's at least eight or nine.

Speaker 2 (01:37:27):
Help protect you from dementia? According to about forty text
that comes through. That's good.

Speaker 24 (01:37:32):
Great, Anny slightly shaking.

Speaker 3 (01:37:34):
That's the way. Great to have you on as always, Gareth. Right,
if you've got a question for Gareth, now is your opportunity,
Oh eight hundred and eighty, ten eighty or nine to
nine two straight away. We've already got a question from Christian.
Get a Christian?

Speaker 14 (01:37:48):
Hey go, how you going?

Speaker 3 (01:37:49):
Very good? Gareth is standing by.

Speaker 14 (01:37:52):
Hey, guys, it's just a quick one.

Speaker 3 (01:37:54):
I oh, Christian, you're just breaking up a little bit.
So we'll just start from the top. Just move left
and right and hopefully that line stabilizers. Just start from
the top.

Speaker 14 (01:38:07):
Hey, can you get me in?

Speaker 3 (01:38:08):
Yep, gotcha, you go for it.

Speaker 14 (01:38:12):
I had an employee who recently resigned.

Speaker 3 (01:38:17):
Well, I think off, yeah, so we might come back
to Christian. We're just going to put them make to get.

Speaker 2 (01:38:22):
Them back, and I'll put a text message to you first. Hey, Gareth,
recently my employer changed my work starting an end time
to first job start to last job finish. Past few years,
we were getting paid from home to return home. Can
employer change these things suddenly? My contract doesn't have any
details regarding this. Could you help?

Speaker 24 (01:38:42):
Oh man, that's a that's a good one.

Speaker 20 (01:38:45):
No.

Speaker 24 (01:38:45):
The general rule is that an employer can't just change
your terms of employment. And in fact, there's an even
bigger issue here. If the employment agreement doesn't have those details,
the employer is definitely on the back foot. Generally, what
happens is the employer has to consult with the employee
and if they don't get agreement to the change, then

(01:39:07):
they might look at a restructure.

Speaker 2 (01:39:10):
So do some people get paid from when they leave
to home to home? So some people get paid for
their commute?

Speaker 24 (01:39:17):
Yeah, it's pretty unusual. What often happens in say the
construction industry, is where you start getting paid from your
employer's main place of work and then they pay you
for travel to site.

Speaker 2 (01:39:32):
Right, that's not always the case.

Speaker 3 (01:39:34):
You're going to renegotiate your contract. You miss it out
on that bad ten minutes that takes work each morning.

Speaker 2 (01:39:39):
There's eleven and a half minutes from my work here
that I need to get paid for it.

Speaker 3 (01:39:45):
There's another text question for you here, Garett, that says, Hi,
I have a friend who works on a farm. I
am a farmer myself slash employer. This young girl is
on a salary and basically working every day with days
off only at the employer discretion maybe once in a
two week period. She's absolutely burnt out and soldiering on. However,
when she has time off they make who use it

(01:40:06):
as annual leave? Is that legal?

Speaker 24 (01:40:10):
It definitely sounds fishy to me. A lot of red
flags in that you can't be required to work every
day of the week every week. Sometimes there are arrangements
where you know, people work an extended number of days
in a fortnight, but a lot of red flags there.

(01:40:31):
I think that person should get some legal advice because
it sounds like A though most probably at risk of
health and safety. You can't keep working like that, especially
with heavy machinery and stuff like that on a farm,
and B doesn't sound right to me. I think she's
most probably got a claim.

Speaker 3 (01:40:50):
Yeah, very right.

Speaker 2 (01:40:51):
Well, I think we've got Christian back, and I think
his line is all sorted. I do you want to
start from the top with your question for Gareth Christian?

Speaker 3 (01:40:59):
Hey, guys, get a you're on with Gareth Christians, so
you go for it.

Speaker 14 (01:41:03):
Hey, Gareth, just a quick question. I had an employee
of recent resigned, but out of good faith, he was
doing an electrical apprenticeship and we were not obliged to
give him two weeks off what we did to do
a blog course, and I paid him those two weeks
as in good faith, but in the bonded letter saying

(01:41:27):
that if you left it in twelve months of having
done that course and after you've written the exam, if
you leave it in twelve months, you will have to
pay the money that the money that we paid you
those two weeks, you'd have to pay it back. So
the question coming back from that is is that that's
exactly how it stated in the bonded form. But the

(01:41:52):
ex employee is now asking, well, you know I've worked
x amount of time after I've signed that bonded form.
Does that get taken off? And Mike, we be the
first person I'm asking with this question, has just come
to me? Or we are obliged? Is he obliged to
have some of that money tech norf or does he
pay the full amount back as in stated on the

(01:42:14):
bonded form.

Speaker 24 (01:42:15):
Yeah, this is an issue that comes up quite often
Christian and it really depends on what the court is
likely to consider reasonable. If this person has been working
for the business for a year, after the after the
training course, after you paid for those two weeks, wages.
I think there's potentially an argument that they should only

(01:42:37):
have to pay back part of their amount, not the
full amount. What we often see is that there's a
graduated agreement, so if they leave within three months, they
pay back the full amount, If they leave within six months,
they pay back three quarters, and so on and so on.
That's heid if he signed an agreement that said he'd

(01:42:59):
pay back the full amount if he left within twelve months,
well that's the starting point. And it sounds like perhaps
you want to have a conversation see if you can
negotiate something that both of you can agree on. Of course,
if you don't and you require them to pay back
the full amount, you might get bogged down in a

(01:43:19):
court case, and that's unlikely to be worth it for
either party.

Speaker 3 (01:43:25):
All the best, yeah, all the best with their Christian
That sounds like a tough situation. But what you said there, Gareth,
it certainly sounds fair that with the bonding system, that
if it is calculated on the length of time that
you've been with that organization, that sounds like a fair approach,
and that's what the court's determined, right.

Speaker 24 (01:43:41):
Yeah, that's right, And you know I often smile at
this where employees agree to things and they think it's
fair at the time, and then when they leave and
it actually comes time to live up to their end
of the bargain, suddenly they think it's unfair. It's not
always the case, but yeah, it's surprising how often people

(01:44:01):
have regrets.

Speaker 2 (01:44:02):
Happens in relationships as well. I'm not going there. Eight
dred eighty ten eighty. Have you got an employment related issue?
We've got Gareth from abdenor Raw on the line waiting
to answer your questions.

Speaker 3 (01:44:17):
Yep, it is twenty one to four Matt.

Speaker 1 (01:44:20):
Heath Tyler Adams with you as your afternoon rolls on
Matt Heath and Tyler Adams Afternoons News Talks EDB.

Speaker 3 (01:44:28):
News Talks their B and we have Gareth Abdenora in
in studio rather. He is an employment, workplace and information
expert and director of Abdenal Employment Law. He's brilliant and
he's taking your calls and questions on oh, eight hundred
eighty ten eighty. There's a trackload of text questions that
have come through Gareth. One here, Hi, my friend wants

(01:44:50):
to plan an international holiday to Scotland next May twenty
twenty six. And her company is telling her they can't
approve any leave for her until two weeks prior to
wanting to go on holiday. What is your thoughts on that?

Speaker 24 (01:45:04):
That seems pretty unreasonable to me, especially if she explains
why she wants to get that leave locked. And I
think what people often forget is there's this mutual obligation
of good faith and that requires both parties to be
fair and reasonable. Saying that you can't book an overseas

(01:45:26):
trip until two weeks before that seems ridiculous to me.

Speaker 3 (01:45:29):
Yeah, very good.

Speaker 2 (01:45:31):
Jimmy, you've got a question for Gareth.

Speaker 5 (01:45:34):
Yes, yes, I do.

Speaker 6 (01:45:37):
So.

Speaker 13 (01:45:39):
I got on first trim review.

Speaker 3 (01:45:44):
It's now been ten months now, Jimmy, I've got it
written here, but we'll just confirmed because we're having some
problems with phones today. But you got told you get
a pay review after three months. Carry on, Yes, and.

Speaker 22 (01:45:58):
Currently still haven't had a pay review and it's been.

Speaker 3 (01:46:05):
All right. I think we've lost Jimmy again, but so yeah,
I can pick that up Man.

Speaker 24 (01:46:11):
And Tyler. I think in a situation like that, sometimes
employers forget when they've said they'll do a pay review,
and if that happens, try and engage with them, Try
and get them to follow through. They may have just forgotten.
If you're having difficulty get it in writing, send a

(01:46:33):
text message, send an email saying, hey, you said you
would do this, it hasn't happened. Could we please do
it now. If they still don't do it, then arguably
they breach in good faith and they're also breaching a
term of the agreement.

Speaker 3 (01:46:48):
Yep, very good. Hopefully that helps. Jimmy, Oh, eight hundred
and eighty ten eighty is the number to call.

Speaker 2 (01:46:53):
Got this text here? That's ins he here's interesting. An
employee with a medical marijuana prescription operating machinery. I'm told
as long as they take it eight hours before work,
they are fine. Is this correct?

Speaker 24 (01:47:04):
Well, the good old medical mari the prescripture.

Speaker 2 (01:47:09):
It's it's no different from the illegal stuff.

Speaker 24 (01:47:13):
I feel I've got a headache coming on. I better
get my prescription.

Speaker 8 (01:47:18):
Yeah.

Speaker 24 (01:47:19):
This is an incredibly tricky one and it hasn't really
been tested to the degree that I'd be comfortable within
the courts yet. I think what people off and overlook
is it depends on how much THC people take. How

(01:47:40):
you measure that. Of course, our marijuana industry, medical marijuana
industry is a lot less sophisticated than it is overseas.
I wouldn't be comfortable with one of my employees operating
heavy machinery after they've after they've taken marijuana. How do

(01:48:00):
you know that they're still going to be okay? And
what happens if there's an accident. I'm sure Works Safe
are going to be very interested in this. So this
is a very tricky situation. It's not one with an easy, straightforward,
black and white answer.

Speaker 2 (01:48:18):
Because doesn't really make any difference. Say, for example, I
mean for a long time I had back pain and
I was on tramadol. Yeah, so you know, I wouldn't
have in that state been considered myself capable of.

Speaker 3 (01:48:29):
There's a lot of anti presence that would cause people.
You know, you shouldn't be driving with some of those medications.

Speaker 24 (01:48:36):
I think a lot of the same issues. The difficulty,
of course, is do these people know how much marijuana
they are taking, how strong it is, what the effect
is going to be. Can the doctor actually confirm that
it will be completely out of their system in that timeframe.

(01:48:57):
I'm not a doctor, so I can't give that view.
But I think this is a very tricky situation, especially
where they're operating heavy machinery. The obligation on the employer
under the health and safety legislation is they have to
take all practicable steps to ensure that there is no
threat to health and safety in the workplace, both for

(01:49:19):
this worker and for everybody else that might might be
coming to that workplace.

Speaker 2 (01:49:24):
Well, there we go. What's sweet airs when you're operating
a microphone? Graham for Gareth?

Speaker 14 (01:49:31):
Yeah good?

Speaker 25 (01:49:32):
Any guys, relevant daily pay as opposed to or when calculating,
and you'll leave. That's been done to incorporate all bonuses
and commissions pay.

Speaker 13 (01:49:43):
Throughout the year.

Speaker 26 (01:49:45):
The employee thens and expects the bonuses and missions paid
on an annual basis to be included in sick and Bereavementally,
my understanding is that it's relevant daily pay, which should
be just what they would have earned on the day.
The other side of things is he's expecting average daily

(01:50:06):
pay for second Bereavemently, what's your.

Speaker 24 (01:50:09):
Oh, Graham, has someone put you up to this?

Speaker 3 (01:50:15):
Holidays act?

Speaker 24 (01:50:16):
Questions? This is kind of like a train's leaving Chicago
going for an hour. Unfortunately, this is not something I
can answer over the air.

Speaker 2 (01:50:25):
Graham.

Speaker 24 (01:50:26):
It's something where you've actually got to sit down with
the definitions in the Act and work it through. It's
a tricky one, but I think if you sit down
with the company accounting to or whoever does your payroll,
they'll be able to work you through it.

Speaker 2 (01:50:43):
Yes, thanks Gareth.

Speaker 3 (01:50:45):
Yeah, rule no holidays at questions yep, yeah, absolutely, we
know you love those ones, Gareth. Question here have I text?
Hi Gareth, My eighteen year old daughter is working in
a cafe. They are paining her on random days, which
makes it hard to keep track of. Is that legal
or should there be a set payday?

Speaker 18 (01:51:08):
Well?

Speaker 24 (01:51:09):
I guess let's let's look at the positive here. It
sounds like they are paying her. But no, that's pretty
unusual to be paying someone on random days, and that
is one of the things that should be covered in
an employment agreement. I guess my first question is does
this person have an employment agreement? And if not, they
should ask for one, And certainly I think it would

(01:51:31):
be reasonable to ask for a regular payday. It's it's
almost unheard of just to be paying someone on random days.

Speaker 3 (01:51:42):
Yeah, very good this one here. This might be an
unfair question, Gareth, but it's a doozy, Gareth, why personal
grievance is so one sided? I recently came through one
and had nothing found on me, but was financially bullied
and I had to settle. The personal grievance system seems
one sided to me.

Speaker 24 (01:52:04):
Yeah, well, I guess that's a political question rather than
a legal question. There are a lot of employers out
there that do believe the system is one sided, and
I can certainly understand where they're coming from. We do
have a system where often it makes more commercial sense
to settle a grievance pay a small amount of money

(01:52:26):
rather than go through the system, be successful and still
be out of pocket. Yeah, so I definitely here with
persons coming from I guess contact your local MP.

Speaker 3 (01:52:36):
YEP, very good. Right, We're going to play some messages,
but when we come back, we'll take more of your calls.
On oh, eight hundred and eighty, ten eighty. We're joined
by Gareth Abdenor Employment workplace and information expert and director
of Abdenor Employment Law. It is ten to four, the.

Speaker 1 (01:52:51):
Big stories, the big issues, the big trends and everything
in between. Matt Heath and Tyler Adams.

Speaker 2 (01:52:57):
Afternoons, Ustalg ZBB on newstalg ZBB.

Speaker 3 (01:53:01):
Steve, Good afternoon, You're on with Gareth.

Speaker 7 (01:53:05):
Hey, Gareth emails. I have a boss. I work at
a concrete factue, which is pretty hard at work, and
I'm actually a deep seat fishman by trade, so I
can handle that work. But what I can't handle does
if other workers, young boys, slack off and I've got
to carry it in.

Speaker 14 (01:53:26):
That's not fair.

Speaker 7 (01:53:27):
So when I say to my boss about it, he
just swears at me and tells me to do my
different job, you know. And then when I do catch
up on all the orders for the landscapers and that
I have a little bit of free time, so he
goes come with me because I'm building a house and
you need to help me put the trusses on the house.
And it's like, well, hang on, I'm a concrete work

(01:53:50):
I'm not a builder, so can he legally do that?
Because I thought it was changing job description when you
you know, yeah.

Speaker 24 (01:54:00):
That's certainly it doesn't sound like a great situation where
you're picking up all the slack and you're and you're
getting to help hold you's house.

Speaker 7 (01:54:09):
Just to give you an idea how hard it is,
I challenge such spies from burn Amami camps come out
and challenge me by at lunchtime. They put their gear
down and they siss s.

Speaker 3 (01:54:23):
That way out, Steve.

Speaker 7 (01:54:25):
Yeah, that was to prove point to my boss. I
can handle the work, but I can't handle the abuse
fair enough to Steve.

Speaker 24 (01:54:33):
Sorry, no problem at all, Hey, Steve, you know it
sounds like you're doing a really good job. It's up
to your manager to deal with your colleagues if if
they're not putting in the hard yards. You could potentially
have a claim if you feel like you're being discriminated

(01:54:53):
against or treated unfairly, and certainly if you get verbally
abused for raising concerns, that is something that you can
legitimately ask your employer to stop doing. And if he continues,
you've got to You've got to claim against him. The
fact that he's getting you to help with the house
that he's building. That really depends if that is potentially

(01:55:15):
covered in your job description and it's seen as reasonable,
that could be something that he could ask you to
help with, but it is pretty unusual.

Speaker 4 (01:55:28):
Yep.

Speaker 3 (01:55:28):
Steve. All the best with that, mate, and Gareth, thank
you very much. As always, we've got a truckloaded text
we'll get to next time and we'll weed out the
holiday act ones for your mates. Thank you once again,
we will catch you in a month's time. That is
Gareth abdenaor Employment Work Play an information expert. You can
check him out at abdenaorlaw dot Nze is brilliant. Well.

Speaker 2 (01:55:50):
Thank you to all your great New Zealanders for listening
to the show. We've had a great time. Hope you
have the Mattintile Afternoons full show podcast will be out
in about an hour, So if you missed any of
our chats on Trady Callbacks, chronic to Satisfaction, Syndrome, Coffee
Withdrawal and Employment Law, then tune into our podcast wherever
you get your pods. The Powerful Heather duplessy Ellen up next.
That's all from Toyler and I until tomorrow. AVO wherever

(01:56:12):
you are, whatever you're doing, give him a taste of Kiwi.

Speaker 3 (01:56:15):
Love you, telling you where you can go.

Speaker 2 (01:56:21):
You love Live

Speaker 1 (01:56:25):
For more from News Talks at b Listen live on
air or online, and keep our shows with you wherever
you go with our podcasts on iHeartRadio

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