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September 30, 2025 15 mins

There are huge inequities facing at least 183,000 New Zealanders, and nothing’s being done about it.

New data from Blind Low Vision NZ reveals how blind, deafblind, and low vision New Zealanders face not only higher costs but also the emotional strain of barriers most Kiwis never encounter.

Stats NZ figures show that 58% of disabled New Zealanders earn $30,000 or less a year, compared with 33% of non-disabled people.

So, what does government need to do to make sure this community doesn’t keep falling through the cracks?

Today on The Front Page, Blind Low Vision NZ community and inclusion GM Dan Shepherd is with us to speak about his own lived experience, and how we might be able to help.

Follow The Front Page on iHeartRadio, Apple Podcasts, Spotify or wherever you get your podcasts.

You can read more about this and other stories in the New Zealand Herald, online at nzherald.co.nz, or tune in to news bulletins across the NZME network.

Host: Chelsea Daniels
Editor/Producer: Richard Martin
Producer: Jane Yee

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Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:05):
Kiyota.

Speaker 2 (00:06):
I'm Chelsea Daniels and this is the Front Page, a
daily podcast presented by the New Zealand Herald. There are
huge inequities facing at least one hundred and eighty three
thousand New Zealanders and not much as being done about it.
New data from Blind, Low Vision and Z reveals how blind, deaf,

(00:29):
blind and low vision New Zealanders face not only higher costs,
but also the emotional strain of barriers most kiwis never encounter.
Stats and Z figures show that fifty eight percent of
disabled New Zealanders earn thirty thousand dollars or less a year,
compared with thirty three.

Speaker 3 (00:49):
Percent of non disabled people.

Speaker 2 (00:52):
So what does government need to do to make sure
this community doesn't keep falling through the cracks? Today on
the front Age, Blind, Low Vision and Z Community and
Inclusion General Manager Dan Shepherd is with us to speak
about his own lived experience and.

Speaker 3 (01:08):
How we might be able to help.

Speaker 2 (01:13):
So, Dan, everyone is struggling with the cost of living
crisis at the moment, But how are these financial pressures
compounded for those who are blind, deaf, blind or low vision.

Speaker 1 (01:26):
Yeah, I think in terms of the cost of being
blind deaf, blind, or low vision. There there is more
than just the financial cost of being a disabled person.
There is the emotional cost, the cost on your time,
the cost on your energy. When the barriers are in
front of you, when you just want to make choices

(01:46):
to live your life.

Speaker 3 (01:47):
What are some of those barriers?

Speaker 2 (01:49):
Can you give me an example of perhaps something that
we might take for granted.

Speaker 1 (01:55):
Yeah, absolutely, Well, Look, I like to use the example
of something as simple and every day is getting your
groceries for somebody who's blind or somebody who's low vision
like me, it takes time to prepare yourself for a
trip to the supermarket. I've got to get Isra my
guide dog ready, I need to book my taxi. I

(02:16):
need to count count on the fact that the taxi
that comes to pick us up is going to want
him in their car and not drive away like some
ubers or taxis can do. Then you get to the supermarket,
and as somebody with low vision, you're going to need
some support to find the things you need. So you're
counting on awareness and support from others to get your groceries.

(02:38):
And then you've got to do all the things, and
that's process and reverse to.

Speaker 2 (02:41):
Get home gosh, and I see that blind low vision
and Z has reported that clients are skipping GP appointments
because travel is becoming unaffordable.

Speaker 3 (02:52):
What kind of financial help does the community get at
the moment and is it good enough?

Speaker 1 (02:57):
Yea. So there is some support and play place from
schemes like the total Mobility scheme whereby there is subsidized
public transport or taxi travel. But again again that that
cost that comes into it is the time it takes
to then book your taxi, to wait for your taxi
hope that they will give you access to their car

(03:20):
to get you where you need to be.

Speaker 2 (03:22):
So there are some drivers that will simply just drive
away if they see your dog with this absolutely.

Speaker 1 (03:30):
Yeah, look absolutely. As a guide dog user, myself, Ezra
and I, we have had instances where we can clear
an entire taxi rank of drivers because the drivers don't
want the dog in their car.

Speaker 2 (03:44):
And could it be as simple as changing the rules
as to you know, being able to say you have
to accept somebody no matter what their circumstance.

Speaker 1 (03:55):
Yeah, look, and there is legislation that supports Ezra's access
as a guide dog as a service animal. We are
faced with the challenge of driver behavior. Really, that's what
it comes down to in terms of a driver's individual
view of a dog and look, as an empowered client,

(04:18):
I will stand there and I will cause a scene.
I will quote legislation around his rights. But the excuses
you get back can sometimes be quite laughable.

Speaker 3 (04:30):
God, what are some of the excuses?

Speaker 1 (04:33):
Oh? Look, coming back to the supermarket scenario, I was
outside a popular Auckland supermarket one afternoon, needed a ride
back to my hotel. At that stage, standing there with Ezra,
a driver gets out of his car. I said, can
you take us to our hotel please? And he said, oh, no,

(04:54):
dog's in my taxi And I said, yes, dogs and
your taxi you're acquired by or to let my service
animal in your car. Oh no, no, my company doesn't
do that. He said, well, I know your company does
do that, and I'm aware of the fines and the
standdown period from work that you'll incur if you don't
let us in your car. So then the then the

(05:16):
excuses start coming. Oh I'm sorry, sir, but my car
is too small for your dog. And I said, well,
I've got all this other stuff to take with me
as well. Perhaps I could leave my dog and my
other stuff, but outside the supermarket and you could just
take me to my hotel. He said, no, no, no,
you don't understand. My car is too old for your dog.

(05:37):
And at that stage, I've got a bunch of customers
watching me outside this particular supermarket who are there for
the show. And I looked at him. I said, the
only thing that's old here is your attitude. Are you
going to take me to the hotel? And he drove
off without a passenger.

Speaker 3 (05:55):
Wow, I mean deez.

Speaker 2 (05:57):
And that's just one example of how something so small
can inconvenience your day and then your life. I see
that there are also reports of clients delaying treatment because
forms or health information isn't available in formats that they
can read.

Speaker 3 (06:15):
Have you encountered anything like that?

Speaker 1 (06:18):
Yeah? And I think in all these scenarios, we as
a community where our clients are making decisions not to
attend GP appointments because when you get there, you're going
to be handed a piece of a four with twelve
point font on it saying can you fill this? Can
you sit down over there and fill this out please?

(06:40):
It's access to an accessible way of filling out the
form would make it so much easier. It's expecting those
sorts of barriers to be put in front of you
when you leave your home. That is leaving so many
of our clients not leaving their home and making the
decision to not be overwhelmed by those sorts of barriers.

Speaker 2 (07:02):
Tell me about the community and the challenges that they
face in the workplace.

Speaker 1 (07:07):
Yeah, I think there are barriers in terms of seeking employment,
in terms of the accessibility of recruitment processes and the
attitudes towards towards people with disabilities or in our case,
people with low vision or who are blind. If you
can access or get through a recruitment process, you then

(07:27):
have to go through the process of disclosing your disability,
and that can scare a lot of employers off in
terms of this belief that this person is going to
cost me more than a non disabled person.

Speaker 4 (07:44):
People with disability fees so much challenges when you look
for a drop fit, and foremost to have a social
stickmak because a lot of our people have a misunderstanding
about what people with disability can do, to focus on
what they can't do instead of focusing what they can do.
The second thing is the employment of recruitment framework needs

(08:06):
to change in New Zealand, asking questions like you know,
do you have a disability and what are your medication?
That itself is actually a rope bluff and the LOTO
in four years will actually cut off the candidate simply
because they have a disability.

Speaker 2 (08:23):
I see that one in six New Zealanders identify as disabled,
sixty percent are unemployed or underemployed for blind, low vision
and Z clients, fifty one percent of working age members
are without a job, and seventy four percent of youth
clients have never had a part time or summer job.

Speaker 3 (08:44):
Now that's to me, the right of passage.

Speaker 2 (08:48):
Is to you know, get a summer job or something
during high school or UNI or something like that. I mean,
how can we make this happen as a community, as
a society to make sure these kids are getting those
kind of experience.

Speaker 1 (09:00):
And I think that does come into that awareness piece.
If you are an employer or if you have an
opportunity for somebody to volunteer with you, that you're making
those opportunities available to everybody be inclusive, because those volunteering
opportunities that you pick up as a young person that
can turn into part time work, they turn into aspiration,

(09:22):
and they turn into careers moving down that person's journey.

Speaker 2 (09:26):
And obviously we've spoken about the financial pressures and a
little bit about that emotional toll, but tell me more
about that.

Speaker 3 (09:32):
Because the thought of people just.

Speaker 2 (09:34):
Not wanting to leave their homes because it is simply
just too difficult to exist, that's really not good.

Speaker 1 (09:44):
No, look, it really isn't. And it does come down
to I guess, our communities seeing seeing the barriers that
they're putting in front of blind, deaf, blind and low
vision people, and those people are members of their community
as well. We should be able to access our communities
without barriers. It was only this morning on our walk

(10:05):
into work that I had to stop at four different
sites to have a conversation with a with a construction
company or a tradesman who had parked their van or
their car over the footpath. Now, for that person, it's
not an inconvenience. Somebody should be able to walk around
their car. But for a blind person who's using a
guide dog, my guide dog has to be able to

(10:28):
find me safely around that vehicle, and you know, it
compromises our safety. So that leads me to think, well, tomorrow,
do I just work from home or do I need
to have those conversations again tomorrow morning.

Speaker 3 (10:42):
Yeah?

Speaker 2 (10:43):
And I mean, I guess do you think that there's
a feeling of, oh, it doesn't affect me. And like
you said with that tradesperson as well, he hasn't obviously
hasn't even thought about how it may affect somebody with
low vision or someone who's blind or deafblind. Do you
think it's because of that, because it's affects a small
part of the population.

Speaker 1 (11:04):
Yeah, absolutely. I mean in the vision loss community, we
have a funny saying that vision loss is the disability
that nobody sees. And for one, you don't see it
because we're not out in community, because we are making
choices not to include ourselves or to not to participate
in our communities because of the barriers. But you know,

(11:27):
disability is one of those things that if it's not
in your immediate circle, it doesn't exist to you. It exists.
Disability exists to all of us, and it's in our communities.
We need to be aware of it.

Speaker 2 (11:39):
Well. And the fact here, I've got some numbers here.
The census data shows that the number of people reporting
no or limited site that affects daily activities has risen
by about eight percent since twenty eighteen, from just over
one hundred and sixty nine thousand to nearly one hundred
and eighty three thousand and twenty twenty three.

Speaker 3 (11:58):
So this means there's actually a rise in demand for
support services.

Speaker 2 (12:03):
Hey, is anything being done alongside this increase?

Speaker 1 (12:08):
Yeah? I think as an organization Blind at Blindlow Vision,
we are seeking to ensure we have the resource available
to meet demand. We're in an aging population and vision
loss is a disability that you acquire with as you age.
So months like Blindlow Vision Month are so important because

(12:30):
so much of what we are able to do comes
from the donations of the public.

Speaker 2 (12:35):
Well, isn't it about eighty percent of the organization's income
comes from donations.

Speaker 3 (12:41):
Wouldn't it be good to get more government support?

Speaker 1 (12:44):
Look were at Blindlow Vision, We would love more government
support because we are dealing with what is becoming an
aging population and that one hundred and eighty thousand is
set to grow over the next ten years. More government
support is great, but you know, the generous donations of
the public also really supports us to be able to

(13:05):
help people to make their own choices and live in
their communities the way they want.

Speaker 2 (13:09):
If you could change something tomorrow, whether it be big
or small, what would you do first?

Speaker 1 (13:16):
I think I think the easy the first thing to
change is attitude towards disability. When we are aware as
a society that people with disabilities are accessing and participating
in our communities. So many of the barriers are so
easy to remove the people they don't come at a

(13:38):
cost to remove. It's easy for a tradesman to park
their van on the side of the side of the
road rather than over a driveway, and for their inconvenience,
that's only three extra steps to their van. So I
think awareness and changing attitudes is a good first step
towards a barrier free New Zealand.

Speaker 3 (14:00):
Why don't you think it's happened yet?

Speaker 1 (14:03):
Look, I think I think we are on a journey
in organizations like blind, low vision like ours, we need
to do a better job of getting in front of
our communities and there is some responsibility on ourselves, as blind, deaf,
blind and low vision people to seek that inclusion and participation.

Speaker 2 (14:23):
Are there any workplaces or companies that are doing a
good job.

Speaker 1 (14:27):
Yeah? Look, there are plenty of workplaces that are doing
a good job, but a lot that could do a
better job, and a lot that need to start that journey.
So at Blind Low Vision, we're we're here to support
that journey as well.

Speaker 3 (14:40):
Thanks for joining us, Dan.

Speaker 1 (14:41):
Hey, you very welcome. Thanks for your time.

Speaker 2 (14:46):
That's it for this episode of the Front Page. You
can read more about today's stories and extensive news coverage
at nzadherld dot co dot nz. The Front Page is
produced by Jane Ye and Richard Martin, who is also
our editor. I'm Chelsea Daniels. Subscribe to the Front Page
on iHeartRadio or wherever you get your podcasts, and tune

(15:09):
in tomorrow for another look behind the headlines.
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