081524 Jay Ratliff

Episode Transcript

Speaker 1 (00:00):
Everybody. Nice to have you here. Jimmy Lakey is my name.
How's everybody doing today? That's funny, that's just a segment started. Mark,
the producer of the show, said, Jay didn't know we
were gonna call today with all the layoffs that happened
down there that we're surprised as you are. Jay. I'm

(00:23):
how's everybody doing? It's a newstalk six hundred and caseol.
I've been here ten years and somehow they keep me around,
and it's just would because I'm knocking on it. I
don't know, Jay Rattler, Walk with the Program Aviation Travel Expert.
I'm as surprised as you are, Jay, but I've been
that surprised for ten years.

Speaker 2 (00:40):
You know, we're told to appreciate our job and never
take anything for granted. And you know, one of the
things that corporate America did to me was kick me
to the curb all those years ago, and that's when
I decided to start trading stocks. But I tell you, brother,
it's when you love doing what you do. As you do,
it's nice to be able to show up and have
some fun and inform people along the way, and I

(01:01):
know you get entertainment as well, and that's always nice too.

Speaker 1 (01:05):
You know, ten years, you know, don't take it, don't
take a day for granted, you never know of that
the key. The key still works. I have some surprises.
Ladies and gentlemen. Jay Radif is their aviation and travel
expert and it joins us every Thursday. They kind of
talk about the world of travel and aviation, which I'm
passionate about being that I travel quite a bit around

(01:25):
the globe and that Jay's of course the years of
experience in the airline industry. Jay, I'm glad you wanted
to talk about this story because I mentioned in my
audience survey this week and I said, we got to
talk to Jay Ratlif about this. Evidently, the diversity equity
inclusion boss of the Delta Airlines, which is a really
good airline, has come out and said, we're going to
stop being so offensive and they're ticking people off in

(01:47):
the boarding program, so we're not going to say, ladies
and gentlemen, Jay, did you know that was an offensive phrase?

Speaker 2 (01:54):
You know, all these years, I have not known that
I've been offended. I'm offended that I didn't know I
was offended and didn't know about it. But according to
the and excuse me, I have to slow down because
this is a mouthful. According to Delta's chief Diversity, Equity,
Inclusion and Social Impact officer, what is that a CDIO?
I don't know, but according to her, Carolyn Johnson, they

(02:17):
need to boldly pursue equity because it's not there. So
they feel like using the offensive terms of ladies and gentlemen,
either from the flight deck or the gate area, is
something that will, you know, basically offend people. So they're
going to take a hard look at, you know, making
better announcements and it's not gender inclusive as they want

(02:38):
it to be. So yeah, all those years of ladies
and gentlemen, but I'm thinking, okay, if that offends I
don't know, point zero zero five percent of the population,
what new phrase are you going to use that won't
be offensive to zero point zero zero five percent of
the population? Because if ladies and gentlemen and this isn't new,

(02:59):
you know, Luthons and British Airways, a lot of airlines
over the years have dumped this saying that we're no
longer going.

Speaker 1 (03:06):
To do it.

Speaker 2 (03:06):
But what are you use? You know, Delta is a
southern carrier. They can't say y'all because then they're going nope, nope,
that will offend people from the north. You can say
human beings, but I don't know if people identify these
days as being a human being or not. I don't
know what term you can use other than not saying anything.
But you talk about it all the time, about how
that pendulum swings, and buddy, when it swings one way,

(03:28):
it goes extra far and we're there. It's like United
Airlines giving their employees buttons to identify their pronoun so
that we don't call them by the wrong name. It's
also the reason that Delta Airlines allows their male flight
attendants to wear a skirt if they want, because, you
know what, we can't offend the employees either. It has

(03:49):
gotten to the point where we are so afraid to
offend anyone that common sense just flushed down the toilet
a long time ago, and we're just looking at this
like this, this craziness is there. It reminds me of
when the Department of Transportation many years ago banned peanuts
from every flight because there were complaints about people that
were having serious medical reactions. Now, this is a serious

(04:12):
thing and believe me. I wish airplanes had EpiPens and
they do not in their emergency medical kip but they
prevented hundreds of millions of people from flying and enjoying
peanuts on the flight. And finally, the Department of Transportation
was asked, my gosh, how many complaints did you guys
give that caused this kind of reaction and they said

(04:32):
six six people complained and that's what happened. And that's
exactly what I think here, Jimmy, the idea that Delta
is so worried about ladies and gentlemen being offensive that
it scares them to death. So their chief Diversity, Equity,
Exclusion and Social Impact officer and yes, I'm doing that
on purpose, says this offensive. Yeah, we can't do it anymore.

Speaker 1 (04:54):
It is amazing. I remember back early days in my
radio ASID and they had an intro or something and
I don't remember, but I think they should go with this.
It was it was introducing me and I don't know
why they did it this way, but somebody put together
ladies and gentlemen and those who aren't quite sure. I'm
thinking maybe.

Speaker 2 (05:12):
That would the perfect send. That to the chief Diversity
Equity Inclusion and Social Impact officer. Maybe they will use it. Yeah, ladies,
but if it offends two people out of one hundred million,
you better come up with something else.

Speaker 1 (05:25):
Listen, if I hopefully I guess I ART doesn't have
that office, because I'm sure I've offended more than two
people on this program.

Speaker 2 (05:33):
So it's well, you know, I mean, we're told. And
I was having back and forth discussions with you know,
friends of the Liberal persuasion, and they were saying, you know,
about how they they hate Trump, they hate this they
and I said, to have an existence this defined by
hate or where you need labels and all this other
kind of stuff. I'm sorry. Life is just too short

(05:54):
for that. I mean, it's ways too short. And you know,
when you're worried about ladies and gentlemen being an offensive,
how about working to improve the service level on your
airline that I would like and then we can worry
about the other stuff later. But you know, I know
we're making a lot out of nothing, But that just
goes to show the mentality of a United Delta and

(06:15):
other types of airlines where they are just incredibly scared
of offending anybody at any time.

Speaker 1 (06:22):
One of my favorite places or hotels to stay if
it's not a boutique. I love Rich Carlton's I love
staying at the rich Carlton great stuff. And their motto
they trained their employees if you didn't know, is Ladies
and Gentlemen serving ladies and gentlemen. That's their employee handbook.
That's the philosophy they live by. And that's one of

(06:43):
the reasons I admired the service. You get it at
rich Carlton. You never stayed at rich Carlton. You should
put it on your list and stay at rich Carlton
any time you can. And that's your motto, Ladies and Gentlemen,
serving ladies and gentlemen. And you feel that respect, you
sense that dignity that they give. I mean nothing else.
They have to lean in Delta Airlines to lean into

(07:04):
the ladies and gentlemen and start treating us like we're
ladies and gentlemen on that flight rather than a bunch
of cows that are going to get in a gold
at Silver Revenue Tube.

Speaker 2 (07:12):
Maybe we would start acting like it. You think, I
don't know, but you know, if it offended enough people,
they would go elsewhere. But we don't because you know,
Delta is my carrier of choice. They're they have the
highest completion factor on time performance of any airline and
I like that other than Hawaiian Airlines and goodness, when
you're flying into Hawaii, of course you're gonna have buy person.
I mean weather delays you have going out of Honolulu.

(07:35):
But the point is that there's never a big movement
or migration of people away from an airline. And now
Southwest has headed over the years because of a lot
of their practices. Did it pushed people away, But for
the most part, airlines treat us like crap, and we
keep coming back. Their planes this summer ninety percent plus full.
And you have a business model that says, gee whiz,

(07:56):
we can treat these people any way we want, and
they keep coming back. So it's really unfortunate that they
have zero incentive to ever improve anything because the competition
being what it is, it's simply not there enough where
we have that many options as a traveling public. And
for the most part, we're all driven by price. So
if airlines such and such has a lower price and

(08:18):
their customer service levels are much lower, and we'll go
with that because we're interested in saving money and if
I have to endure travel a little bit more on
this airline than another one, I'll do it.

Speaker 1 (08:27):
I'm telling you, I will get off this ladies and
gentlemen thing. But I'm telling you it's fun to fly
British Airways because they say it with such a beautiful accent,
ladies and gentlemen, and that's exciting to me.

Speaker 2 (08:38):
But you know, British Airways is one of the ones
that's kind of gone away from that. So it's just yeah,
because you know, they got to be like airboayils, because
it reminds me of when Jesse Jackson all those years
ago would go to a company and say, we need
you to do this, change your policies and how you
do business, otherwise we're going to protest you and the
optics are going to look horrible in essence of blackmailed

(08:58):
companies into changing some of their policies. And so many
times these airlines are being forced into some of these
positions which are ridiculous, and it makes me wish that
Herb Kellerher was still around, the founder of Southwest Airlines,
the Maverick and insist see what his response would have
been to something like this. If you talk about somebody

(09:19):
that would have had too much fun with it. That
would have been nice to see. And even Spirit Airlines,
which takes the current headlines and turns it into a
funny type of marketing thing. I mean, they're hemorrhaging cash.
They don't have time for fun these days, but I
would think they would have a lot of fun with
that as well.

Speaker 1 (09:35):
The way said Jay Rattler, Jay, real quick, you sent
me story and I was not aware of this. It's
a Forbes story the new warning as a spike in
GPS spoofing attacks hit passenger planes. Explain what's going on here.
It's a warning that people are messing around. It's very
strange it is.

Speaker 2 (09:54):
It's a Forbes article dated August thirteen. It's a great
article by the Forbes author and Zach. We often went
into something that we've actually been discussing since the summer
of twenty fifteen. Department of Homeland Security. As a computer,
they go through the Atlantic City Airport, they go to
the gate, sit down, they flip open the laptop, and
they hack into the avionic system of a seven to

(10:16):
fifty seven that's at the gate. Now, they weren't able
to get into any critical situation any critical components, but
the fact that they get hack in at all was
a big time concern. They quickly came out later that
year and into twenty sixteen telling airlines you've got to
do everything you can because this Wi Fi network that
we are creating around these airplanes for passengers to use

(10:38):
apparently can also be used as a doorway for hackers
to get in. So the thought is somebody on a
plane or near a plane could actually cause interference of
some kind. And over the last several years, we've seen
in the Middle East, especially flights that have been off course.
The GPS readings were wrong, they were not at the
proper altitude, and when air traffic control would talk to them,

(11:00):
they found out that the data that their instrumentation was
giving them was wrong and that it had been influenced
by an outside I'm going to use the word attack
because that's exactly what I think. We have seen, let's
say January to March nine hundred daily accounts of this
in twenty twenty four, and we've had or thirteen hundred

(11:22):
and fifty flights that have been spoofed this year, where
some of the clocks and some of the different things
in the avionics package components, if you will, on a
flight deck are being compromised, and if the one thing
you don't want to have is an airplane out of
position or in the wrong airspace, because as you know,
a lot of times when there's a conflict, we keep

(11:42):
commercial airplanes out of certain areas because of the risk
that they could be under if somebody fired on them.
And the idea of some of these airplanes commercially going
into restricted airspace without knowing it is a very real possibility.
So airlines are going to have to do a better
job here. And I tell you, we've been talking about
this for so long, and this Forbes article really goes

(12:03):
out there and slams it with some specific numbers. But
when you have crews that are reporting the intensity of
these spoofing incidents are increasing, it's a big time concern
and we've got to do something about it, and hopefully
reports like this again it was a good one in Forbes,
well again send that reminder. We've got to do something
and do it fast.

Speaker 1 (12:22):
Spoofing sounds very kind to what it really is.

Speaker 2 (12:25):
It's a very kind term. It sounds like, you know,
you'd be having fun somewhere but maybe playing a prank.
But this is anything but. And sadly it's something that
we've known about now for you know, nearly a decade,
and sadly, very very little apparently has been done.

Speaker 1 (12:39):
Don't worry. Boeing's on top of it, going.

Speaker 2 (12:41):
To Oh yeah, just ask the two astronauts. Yeah, the
old Boeing going there. Hey, but no, the new CEO.
I really like this guy because his day one on
the job, he went and said, you know, my corporate
office is in Chicago, the production lines in Seattle. I'm
moving my office from Chicago to Seattle. I need to
be on the product line talking to our people, fixing

(13:01):
the problems we have. It's an early indication, but man,
I think I'm really gonna like this person. He may
turn things around. It going hopefully, you know, Musk can
get the astronauts back, and this new CEO of Delta
can take care of, you know, getting the problems airfix.

Speaker 1 (13:15):
You got it real quick, Jay Ratliff, what's you like
traveling across the country today?

Speaker 2 (13:20):
Been a fun segment, Thank you, But it's Chicago has
been the headache of the day. Chicago Midway a little
bit of an issue in Minneapolis. But other than those
three problem children of the day, it's been a pretty
good day to fly.

Speaker 1 (13:32):
Jay rat I know you you got to run here,
but I'm going to miss you. This Friday, a lot
of the sponsors for a golf and event are going
to be at the Laky Estate have a little party
with me, and I wish you could come in next year.
We'll make sure you get here for the for the
pre party.

Speaker 2 (13:47):
And I appreciate that. But there's so many people in
businesses that are involved in that incredible program. Thank you
to every single one of them, because it's just I
want to do more, Lord Willing. Next year, we're going
to try to sponsor every hole if we can. But
I really appreciate what you're doing and so many people involved,
because anytime you make a difference in the life of
somebody else, it's just it's just a great, great feeling.

(14:09):
So thank you to everybody that's making that such a
great success.

Speaker 1 (14:12):
Well, I appreciate you for nine holes. J. J. Ratliffe's
sponsor of you'll see his signed, but he's invited to
my house this Friday. He can't make it. He's traveling,
and all the sponsors of the golf tournament, whole sponsors,
big sponsors, title sponsors. I'm hosting a cocktail reception for them.
That's that's fancy we're having. We're having some food and

(14:32):
some drinks. That's what we're doing. Jay, thank you very much.
I wish you could come out and to fly in
for it, but I get it your schedules there. But
I do want to let you know I'll miss him.
J ratlife dot com. Go to his website, Jay Ratlift
r T I R A T l I F F
ratlift dot com. When you go there, you won't see
much about aviv issues, system about day trading, and that's
that's kind of what he does his real job. Years

(14:53):
of history in the airline and aviation industry and now
he's out. He's a prolific guest on shows across America.
You probably here. I'm talking about day trading in the
stock market. I use him for his aviation travel expertise.
But again, go to this website. You can contact him
there and if you have an aviation question, he's always
happy to always happy to help you out there. J
Ratliff dot com. All right, real quick, before I take

(15:14):
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(15:37):
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(15:58):
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(16:19):
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All right, we got to take a break here. In
just a moment, we'll do a final half hour of
the radio show. My name is Jimmy. If you want

(16:40):
to send me some emails or a phone call eight
six six triple eight fifty four to forty nine, first
time I've given out the number all day eight six
six triple eight fifty four forty nine, or email me
Jimmy Lakey at iHeartMedia dot com. Final half hour forthcoming
Jimmy Lakey six hundred. In case you o l