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In this episode of A Productive Conversation, I dive into a topic that’s often overlooked when discussing productivity: conflict. But not just any conversation about conflict — this one’s with Dana Caspersen, conflict engagement specialist, TEDx speaker, and author of Conflict Is an Opportunity: 20 Fundamental Decisions for Navigating Difficult Times.
Dana brings a rare combination of deep analytical insight and artistic fluency to the conversation, shaped by decades of work as both a mediator and an award-winning performing artist. We explore how the way we approach conflict — in work, relationships, and even with ourselves — is a direct reflection of how we manage time, attention, and energy.
Six Discussion Points
- Why conflict isn’t a distraction from productivity — it’s a part of it.
- The four fundamental elements of conflict: emotion, needs, interests, and strategies.
- How assumptions derail conversations and curiosity keeps them alive.
- Replacing complaints and demands with thoughtful requests.
- The role of journaling in conflict clarity and attention calibration.
- Dana’s “20 Decisions” framework and how to work with — not against — your conflict habits.
Three Connection Points
- Dana's website
- Get Conflict Is an Opportunity: Twenty Fundamental Decisions for Navigating Difficult Times
- Interested in a related conversation? Then also listen to Episode 354: How To Decide with Annie Duke
This episode reminded me that conflict isn’t something we need to fear or avoid — it’s something we can navigate with purpose. Dana’s thoughtful framework is more than theory; it’s a guide you can return to anytime you feel stuck, misunderstood, or simply out of sync. If you want to turn tension into transformation, this conversation is a must-listen.
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