#3 Phone Tap of 2024: Sad Violin Complaint Line

YOUR #3 PHONE TAP of Christmas - One of our listeners told us that her husband emailed a bakery complaining about a cake that costs less than $8! If he’s willing to go that far over $8, we’re about to go even farther!

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Episode Transcript

Speaker 1 (00:00):
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Speaker 2 (00:16):
We're getting closer and closer to the top phone tap
of the year in our countdown, and we are now
at number three. In this one, Brook calls a guy
who complained to a bakery about sending the wrong cake
for his son's birthday. Oh now, she could be a
nice person and just fix it.

Speaker 3 (00:34):
That's not fun.

Speaker 2 (00:35):
No, then it never would have been the number three
phone tap of the happening Right now is Brook and
Jeffrey's ten phone taps at Christmas er three?

Speaker 4 (00:48):
Hello?

Speaker 3 (00:49):
Hi, I'm calling from his customer service. Is this Ryan Wes? Yes?

Speaker 4 (00:54):
This is Ryan.

Speaker 3 (00:55):
Hi. Ryan, I was notified that you left a complaint
after visiting our bakery department. Yeah, yeah, can you tell
me what happened?

Speaker 4 (01:05):
Uh? Yeah, I came in to get a cake for
my five year old's birthday party.

Speaker 3 (01:11):
Isn't that fun? Don't they grew up?

Speaker 2 (01:12):
So fast.

Speaker 3 (01:13):
Oh, I bet it felt like just last week. He
was only four?

Speaker 4 (01:18):
Yeah, he was or just a week ago? Crazy?

Speaker 3 (01:23):
Yeah? Sorry, go on, go on? What happened? Yeah?

Speaker 4 (01:27):
So I asked for the cake he wanted, which was
the Oreo cake, and I didn't check before I left,
and when we got home it was just a regular
chocolate cake.

Speaker 3 (01:38):
Wow.

Speaker 4 (01:39):
Yeah, So, I mean it was fine. I mean, we
have to tell you to stop.

Speaker 3 (01:43):
I'm so sorry to interrupt you, Ryan, I just need
to know is this an official complaint then, that you
got the wrong type of chocolate cake for let's see here,
seven dollars and ninety nine cents.

Speaker 4 (01:57):
Yeah, but I don't think the price of the cake
has anything to.

Speaker 3 (02:01):
Do with right, right, I'm just confirming. I'm just confirming, right, yeah,
that this is an official complaint you're filing.

Speaker 4 (02:09):
Yeah, it's an official complaint. It kind of was a
big deal for a five year.

Speaker 3 (02:13):
Old great and three two one, Sir, we are so
so deeply sorry the poor child was forced to eat
a cake that wasn't quite the right flavor of chocolate.
Is especially for seven dollars in ninety nine cents. I
bet for that price you thought you deserved the world.

Speaker 4 (02:37):
Oh my god, what was that?

Speaker 3 (02:39):
That was our official apology?

Speaker 4 (02:42):
So, so what your official apology comes with violin music
and starcastic?

Speaker 3 (02:49):
Well, this may come across as surprising, but we get
a lot of complaints here.

Speaker 4 (02:55):
Oh yeah, yeah, sure, management.

Speaker 3 (02:57):
Wanted us to come across as more compassionate and understanding that. Yeah,
that's the music.

Speaker 4 (03:04):
You're right, that's the compassion. That seems to be like
the opposite of compassion. It almost felt like you were
making fun of me.

Speaker 3 (03:11):
Oh, I don't know where in the world you would
get that from.

Speaker 4 (03:15):
Right there in your voice, it sounded like you were
talking to a child.

Speaker 3 (03:19):
Did I just hear? Is that another complaint? Is that?

Speaker 2 (03:21):
What that is?

Speaker 4 (03:23):
It's more like a suggestion. I'm you agree to one?
Oh god?

Speaker 3 (03:28):
Because you know we would feel awful again we said
came across as sarcastic or insincere.

Speaker 4 (03:36):
Really believe every person.

Speaker 3 (03:38):
With a complaint deserves respect and dignity. Wow, tone, I
am so very sorry for your suffering. Wow. Did that
make you feel better?

Speaker 1 (03:52):
No?

Speaker 4 (03:52):
Yeah, it made me feel angry.

Speaker 3 (03:55):
Interesting.

Speaker 4 (03:55):
Yeah, this is kind of bizarre that you couldn't get
a cake right for a kid's birthday party. Still, stuck
on that, and someone made a little complaint, and now
you're being kind of a jerk about the whole.

Speaker 3 (04:08):
Actually, in fact, I wanted to let you know that
after I read your initial email, I cried at my
desk for five minutes straight. Okay, over what your family
had to endure.

Speaker 4 (04:20):
All right, you've me on this song call. You're talking
down to me. You're making me feel like I'm in
the wrong here. I demand a refund.

Speaker 3 (04:29):
This is troubling.

Speaker 4 (04:31):
Oh, you're going to do it again.

Speaker 3 (04:34):
First, you came to us with a cake complaint that
we ruined a five year old's birthday, even though everyone
knows a five year old couldn't give a shit about
what type of.

Speaker 4 (04:44):
Cake could get. Oh the language.

Speaker 3 (04:46):
Then you complained again that I came across.

Speaker 4 (04:49):
Insensitive listening to yourself.

Speaker 3 (04:52):
And now you're demanding a refund on a purchase that
costs less than a coffee at Starbucks.

Speaker 4 (04:59):
I don't even want to ref fun. I'd rather just
get you fired at the point, who are you? What's
your name?

Speaker 3 (05:03):
My name is Brooke from the radio show Brook and
Jeffrey in the Morning.

Speaker 2 (05:08):
Oh my god, it's a break phone call.

Speaker 4 (05:14):
Yeah, I get it now. Dude, I should have known.

Speaker 3 (05:18):
Hey, your wife Joanna sat you up for a phone tap.
She said that you were overly upset about the five
year old's cake situation.

Speaker 4 (05:25):
It was stressful, the kid freaked out on us. Oh, oh,
there it is again.

Speaker 3 (05:30):
Does that mean that you're upset about what just happened
because we feel so, so very bad here.

Speaker 4 (05:40):
Oh that is too good.

Speaker 2 (05:43):
That was your number three phone tap of twenty twenty

Speaker 3 (05:46):
Four, Brook and Jeffrey in the morning