Phone Tap: Automated Hubert Hubert

Today’s Phone Tap victim just wants to cancel her subscription to her tax software. But thanks to Brooke and Jeffrey’s Automated Customer service, it’s not gonna be as easy as she thinks!

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Episode Transcript

Speaker 1 (00:00):
One eight hundred Do you uy Away? Now offering free
remote consultations by phone or video conference for any criminal offense.
Trust Brook, Jeffrey and Jose's friends with a free remote
consultation from Bradley Johnson Lawyers. Visit one eight hundred do
uy away dot Com or call.

Speaker 2 (00:14):
Eight hundred do you y Away.

Speaker 3 (00:16):
One of the funnier types of pranks that we've been
doing in recent years are the automated ones where we
have a robot voice with us that's malfunctioning, frustrating people.
Sometimes two robots fighting with each other.

Speaker 2 (00:31):
That's actually my favorite one. It's so good.

Speaker 3 (00:32):
But today the robot has a simple job. Just cancel
a woman's subscription to her tax software. All they have
to do is get her name right, and you know
that's not going to happen in your phone. Tap right
now another.

Speaker 4 (00:52):
Hello, Hi, I'm calling from Tax Customer Care is as
missus Eric is, and this is her. Good morning, Erica.
My name is Joe Joe King. I see that you've
submitted a request to suspend your service.

Speaker 1 (01:07):
Actually I want to cancel, and I don't want to suspend.

Speaker 4 (01:11):
I want to cancel it.

Speaker 1 (01:12):
I don't want it anymore.

Speaker 4 (01:13):
Okay, I got that. All right, Well, I'm going to
send you into our automated system to do that. Okay,
It's really easy.

Speaker 2 (01:18):
It'll just take a moment, all right, right now, okay,
thank you so much. Please hold it.

Speaker 1 (01:24):
If I can only battle like a dog at a place,
paddle my way. You gotta get through.

Speaker 2 (01:39):
Hello. This is Tax Advantage automated response. According to my notes,
you would like to cancel your subscription with us. Please
say yes or no if this is correct? Yes? Okay?
Could you please spell your first name E R I A.

(02:02):
You spelled your name hi l G No you r
hello Eilger? Is this correct? No? That's saying yes or no? No? Okay,
we will try again. Please spell your first name E

(02:24):
R I B A. Okay, got it? You spelled H
D A r T Hello Hubert? Is this correct?

Speaker 1 (02:39):
No?

Speaker 2 (02:39):
Saying yes or no? No?

Speaker 3 (02:41):
I named Erica, not Hubert.

Speaker 2 (02:45):
Okay, got it? Your last name is h you No,
hello Hubert? Hubert Eric God? Okay? Got it? You live
in Asheville, North Carolina. No representative. I have successfully canceled

(03:06):
your subscription and will reroot you to a customer representative.
We cancel the wrong one. You can't.

Speaker 4 (03:22):
Hello, mister Hubert, my name is Joe King Text Customer Care.
How may I help you today?

Speaker 2 (03:28):
Okay?

Speaker 1 (03:28):
So, first of all, my name is not Hubert.

Speaker 2 (03:31):
Hubert.

Speaker 1 (03:32):
The system is wrong. The animated system hurts me wrong.

Speaker 4 (03:36):
I'm sorry to interrupt you. Who my computer says that
this is Hubert Hubert from Asheville, North Carolina.

Speaker 2 (03:41):
Yeah, your computer is wrong because the animated system is
is Jack. You can't hear anything?

Speaker 4 (03:48):
Are you saying our computers messed up that? Yeah, that
doesn't happen.

Speaker 1 (03:53):
Well, it happens. It happened today.

Speaker 4 (03:55):
What I don't understand you My name is Eric. So
is your last name here?

Speaker 2 (04:00):
Ubert? Then? Is that the issue?

Speaker 4 (04:01):
No? I just told you my name is Erica. Okay,
and you want to cancel your subscription?

Speaker 3 (04:09):
Yes?

Speaker 2 (04:09):
Got it?

Speaker 4 (04:10):
Okay, Well I'm going to put you back into the
system to do that. We'll take two seconds. Okay, Please hold.

Speaker 2 (04:21):
Hello Hubert hubertin You were sorry to see you go,
but are happy you are calling back. If you care
to purchase a new service from us, No, we still
have your credit card on file.

Speaker 3 (04:36):
No.

Speaker 2 (04:37):
A thousand times? No, okay, got it? I will now
charge your card four hundred and twenty eight dollars and
sixty eight cents are talking? Thank you, Hubert Hubert?

Speaker 3 (04:50):
Or are you Hubert?

Speaker 2 (04:58):
Hello, mister Hubert? My name Joe.

Speaker 1 (05:00):
Nope, I'm nope.

Speaker 2 (05:02):
Cancel that one too.

Speaker 3 (05:03):
I did not.

Speaker 1 (05:04):
They can't even get my name right?

Speaker 2 (05:06):
Who is this? All I want to do is cancel
my subscription?

Speaker 4 (05:10):
Oh okay, well if you want to do that. Next
step for me is just to tell you this is
a prank phone call from your boyfriend, Charles. Why can
have the automated system tell you if you're like.

Speaker 2 (05:18):
Wait, what, wait, what's going on?

Speaker 4 (05:21):
This is actually all Zame from the radio show Brook
and Jeffrey other morning, and we're doing a prank phone
call on your boyfriend.

Speaker 2 (05:27):
Set you up, Carls real.

Speaker 1 (05:30):
Oh my gosh, So how was it?

Speaker 2 (05:32):
Huh?

Speaker 4 (05:33):
How was your experience getting radio show?

Speaker 3 (05:36):
I haven't been that mad in years.

Speaker 2 (05:39):
Make sure to follow Brook and Jeffrey on YouTube, Facebook,
TikTok on Instagram. Does that sound okay to you? Hubert?

Speaker 4 (05:49):
You're the word.

Speaker 2 (05:52):
Weeke up?

Speaker 1 (05:52):
Every morning was funk tap weekday mornings on the twenties,
Freaking Jeffrey in the morning