October 21, 2025 • 6 mins
In your Phone Tap, we call a woman who’s expecting her hardware store to get back to her after she filed a complaint. However, these days customer service calls could come from anywhere, even prison!
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
It's brooken Jeffrey in the morning. And when you're unhappy
with the company for not meeting your needs and you
make a complaint, you expect to get a call back. Okay,
well today and Jeffrey today, This lady does. But I
don't know if she was expecting it to be a
collect call. Oh wait, the company called her. I mean,
in this economy, company's got to figure out creative waves
(00:22):
to save some money.
Speaker 2 (00:22):
Am I right?
Speaker 1 (00:23):
It doesn't feel like what our promotions department is like.
Literally one that's exactly what we do in your phone?
Tap right now?
Speaker 2 (00:31):
Another? Hello, Hello, this is a prepaid collect call.
Speaker 1 (00:41):
From Clayton from Home Depot and inmate Laura the correctional Institution. Hi,
this is Clayton from Home Depot Customer Care. Is this Deborah? Yes, Deborah? Okay,
how are you doing today?
Speaker 2 (01:02):
Fine? Where are you calling from?
Speaker 1 (01:06):
Well, we're based all over the place, but currently I'm
in Sunny Florida. Join the rais what company are you with?
Home Depot Customer Care?
Speaker 2 (01:16):
Oh? Thought I mentioned Yeah, I thought it was saying
it was a correctional facility or a prison. I don't know,
It's my fault.
Speaker 1 (01:24):
Okay, huh I guess I didn't hear that part. Okay, anyway,
can you hold for just one second please?
Speaker 2 (01:31):
Okay, okay, great.
Speaker 1 (01:37):
Ringing, ring, ring, banana ring, ding, ring, ring, ring, ring, ring,
banana ring. Don't come to my side. I'm telling you,
don't come onto my side. Hello, Hi, Debra, Yes, Hi,
(02:02):
Sorry about that. I'm back.
Speaker 2 (02:04):
What's the problem there? What? What was that?
Speaker 1 (02:08):
Sorry about that? I was just speaking with one of
my associates over here at the depot. All right, what
is what are you?
Speaker 2 (02:15):
Okay?
Speaker 1 (02:15):
I'm sorry. So I was calling you because apparently you
were in one of our stores the other day trying
to pick up an item and it wasn't at.
Speaker 2 (02:23):
The counter, right because I got a text and it
said my toilet was ready at home depots. So I
went there and then they said date it and have
it and stop.
Speaker 1 (02:32):
So I oh, okay, yeah, you know, I think I'll
be able to look that up for you. My internet
window starts in twenty two minutes, so could I put
you on a quick hold?
Speaker 2 (02:42):
Wait? No, I can't hold for twenty what do your internet?
Speaker 1 (02:46):
When you started?
Speaker 2 (02:47):
Helle?
Speaker 1 (02:48):
Ringing below ring ring? Hi? Still you're still holding for
a few more minutes?
Speaker 2 (02:56):
If that's I can't. I can't hold twenty two minutes.
What was your name again?
Speaker 1 (03:01):
Oh I'm Clayton, Yeah, Clayton from Home Depot Customer Care.
Speaker 2 (03:05):
What are you talking about? Your internet starts?
Speaker 1 (03:08):
Oh? My internet window?
Speaker 2 (03:10):
What does that mean?
Speaker 1 (03:11):
Sometimes I do get extra time for good behavior.
Speaker 2 (03:14):
Now this doesn't make sense, ma'am.
Speaker 1 (03:17):
I know you sound frustrated, but I do need to
hurry before lights out. What yeah, you know.
Speaker 2 (03:23):
It sounds to me like you're misrepresenting yourself. You say
you're from Home Depot, Yes, but the collect call thing
said you were from a federal prisoner facility.
Speaker 1 (03:35):
Ma'am, I have all of your information right in front
of me. I know all about your toilet and those problems.
Speaker 2 (03:40):
So well, that's kind of a big issue right there.
You're a prisoner and you know all of my information.
How is that legal?
Speaker 1 (03:47):
Ma'am. I didn't say that I'm a prisoner. You've said that.
Speaker 2 (03:50):
I didn't say it. It came across the phone message
said can you accept this from the federal facility in.
Speaker 1 (03:57):
This let's play your game. Okay, Let's say that I
was in prison and I quote snitched on my selly
t bone for conservator listen.
Speaker 2 (04:08):
I don't want to do that.
Speaker 1 (04:09):
And let's say let's say hypothetically I have to protect
myself using a shive or a shop.
Speaker 2 (04:17):
Oh what that lands me?
Speaker 1 (04:20):
Go on? And let's say that lands me in solitary
aka the whole What is this?
Speaker 2 (04:27):
Either your work? It's for home Depot or you don't.
I don't know what you need here?
Speaker 1 (04:31):
All right? You want to talk to my supervisor?
Speaker 2 (04:34):
Yes, anybody who's in charge?
Speaker 1 (04:36):
You got it? Let me put you through to my supervisor.
Speaker 2 (04:41):
Hello, this is a prepaid collect call from Willy Home Depot.
Speaker 1 (04:48):
Collectional Institution. No, just WILLI you got toilet issues.
Speaker 2 (04:54):
I do not want to talk to aim people from
prison anymore. Man.
Speaker 1 (04:58):
You know I'm already on the phone. Are you the
super higher? Hell? Yeah, I'm on the banana phone right now.
Speaker 2 (05:07):
Ring ring, ring, ring, ring, ring.
Speaker 1 (05:09):
Ring, banano phone. Sing it, lady, you're not singing.
Speaker 2 (05:16):
No, it's just a joke.
Speaker 1 (05:18):
What would give you that impression? Maybe because your husband
Kent might set you up for some sort of prank
call on the radio. Is that what you're saying?
Speaker 2 (05:26):
Oh my god, I shouldn't know. He's so ridiculous.
Speaker 1 (05:34):
It is ridiculous. I'm sorry. My name is jeff from
Brook and Jeffrey in the Morning, and your husband set
you up for a phone tab.
Speaker 2 (05:41):
You guys, I listened to your station all the time,
but I never thought that I would get.
Speaker 1 (05:48):
Yeah, your prank. Well, if you want, we could take
down your credit card information on our end, just to
be safe.
Speaker 2 (05:55):
No, but I think you should call Kent in a
week or so and do the same thing.
Speaker 1 (05:59):
To hint, Let's just have Willie call him from cell
Block C.
Speaker 2 (06:02):
Willie was pretty legit and believable. Week up every
Speaker 1 (06:07):
Morning was boom taps weekday mornings on the twenties Brooke
and Jeffrey in the Morning
It's brooken Jeffrey in the morning. And when you're unhappy
with the company for not meeting your needs and you
make a complaint, you expect to get a call back. Okay,
well today and Jeffrey today, This lady does. But I
don't know if she was expecting it to be a
collect call. Oh wait, the company called her. I mean,
in this economy, company's got to figure out creative waves
(00:22):
to save some money.
Speaker 2 (00:22):
Am I right?
Speaker 1 (00:23):
It doesn't feel like what our promotions department is like.
Literally one that's exactly what we do in your phone?
Tap right now?
Speaker 2 (00:31):
Another? Hello, Hello, this is a prepaid collect call.
Speaker 1 (00:41):
From Clayton from Home Depot and inmate Laura the correctional Institution. Hi,
this is Clayton from Home Depot Customer Care. Is this Deborah? Yes, Deborah? Okay,
how are you doing today?
Speaker 2 (01:02):
Fine? Where are you calling from?
Speaker 1 (01:06):
Well, we're based all over the place, but currently I'm
in Sunny Florida. Join the rais what company are you with?
Home Depot Customer Care?
Speaker 2 (01:16):
Oh? Thought I mentioned Yeah, I thought it was saying
it was a correctional facility or a prison. I don't know,
It's my fault.
Speaker 1 (01:24):
Okay, huh I guess I didn't hear that part. Okay, anyway,
can you hold for just one second please?
Speaker 2 (01:31):
Okay, okay, great.
Speaker 1 (01:37):
Ringing, ring, ring, banana ring, ding, ring, ring, ring, ring, ring,
banana ring. Don't come to my side. I'm telling you,
don't come onto my side. Hello, Hi, Debra, Yes, Hi,
(02:02):
Sorry about that. I'm back.
Speaker 2 (02:04):
What's the problem there? What? What was that?
Speaker 1 (02:08):
Sorry about that? I was just speaking with one of
my associates over here at the depot. All right, what
is what are you?
Speaker 2 (02:15):
Okay?
Speaker 1 (02:15):
I'm sorry. So I was calling you because apparently you
were in one of our stores the other day trying
to pick up an item and it wasn't at.
Speaker 2 (02:23):
The counter, right because I got a text and it
said my toilet was ready at home depots. So I
went there and then they said date it and have
it and stop.
Speaker 1 (02:32):
So I oh, okay, yeah, you know, I think I'll
be able to look that up for you. My internet
window starts in twenty two minutes, so could I put
you on a quick hold?
Speaker 2 (02:42):
Wait? No, I can't hold for twenty what do your internet?
Speaker 1 (02:46):
When you started?
Speaker 2 (02:47):
Helle?
Speaker 1 (02:48):
Ringing below ring ring? Hi? Still you're still holding for
a few more minutes?
Speaker 2 (02:56):
If that's I can't. I can't hold twenty two minutes.
What was your name again?
Speaker 1 (03:01):
Oh I'm Clayton, Yeah, Clayton from Home Depot Customer Care.
Speaker 2 (03:05):
What are you talking about? Your internet starts?
Speaker 1 (03:08):
Oh? My internet window?
Speaker 2 (03:10):
What does that mean?
Speaker 1 (03:11):
Sometimes I do get extra time for good behavior.
Speaker 2 (03:14):
Now this doesn't make sense, ma'am.
Speaker 1 (03:17):
I know you sound frustrated, but I do need to
hurry before lights out. What yeah, you know.
Speaker 2 (03:23):
It sounds to me like you're misrepresenting yourself. You say
you're from Home Depot, Yes, but the collect call thing
said you were from a federal prisoner facility.
Speaker 1 (03:35):
Ma'am, I have all of your information right in front
of me. I know all about your toilet and those problems.
Speaker 2 (03:40):
So well, that's kind of a big issue right there.
You're a prisoner and you know all of my information.
How is that legal?
Speaker 1 (03:47):
Ma'am. I didn't say that I'm a prisoner. You've said that.
Speaker 2 (03:50):
I didn't say it. It came across the phone message
said can you accept this from the federal facility in.
Speaker 1 (03:57):
This let's play your game. Okay, Let's say that I
was in prison and I quote snitched on my selly
t bone for conservator listen.
Speaker 2 (04:08):
I don't want to do that.
Speaker 1 (04:09):
And let's say let's say hypothetically I have to protect
myself using a shive or a shop.
Speaker 2 (04:17):
Oh what that lands me?
Speaker 1 (04:20):
Go on? And let's say that lands me in solitary
aka the whole What is this?
Speaker 2 (04:27):
Either your work? It's for home Depot or you don't.
I don't know what you need here?
Speaker 1 (04:31):
All right? You want to talk to my supervisor?
Speaker 2 (04:34):
Yes, anybody who's in charge?
Speaker 1 (04:36):
You got it? Let me put you through to my supervisor.
Speaker 2 (04:41):
Hello, this is a prepaid collect call from Willy Home Depot.
Speaker 1 (04:48):
Collectional Institution. No, just WILLI you got toilet issues.
Speaker 2 (04:54):
I do not want to talk to aim people from
prison anymore. Man.
Speaker 1 (04:58):
You know I'm already on the phone. Are you the
super higher? Hell? Yeah, I'm on the banana phone right now.
Speaker 2 (05:07):
Ring ring, ring, ring, ring, ring.
Speaker 1 (05:09):
Ring, banano phone. Sing it, lady, you're not singing.
Speaker 2 (05:16):
No, it's just a joke.
Speaker 1 (05:18):
What would give you that impression? Maybe because your husband
Kent might set you up for some sort of prank
call on the radio. Is that what you're saying?
Speaker 2 (05:26):
Oh my god, I shouldn't know. He's so ridiculous.
Speaker 1 (05:34):
It is ridiculous. I'm sorry. My name is jeff from
Brook and Jeffrey in the Morning, and your husband set
you up for a phone tab.
Speaker 2 (05:41):
You guys, I listened to your station all the time,
but I never thought that I would get.
Speaker 1 (05:48):
Yeah, your prank. Well, if you want, we could take
down your credit card information on our end, just to
be safe.
Speaker 2 (05:55):
No, but I think you should call Kent in a
week or so and do the same thing.
Speaker 1 (05:59):
To hint, Let's just have Willie call him from cell
Block C.
Speaker 2 (06:02):
Willie was pretty legit and believable. Week up every
Speaker 1 (06:07):
Morning was boom taps weekday mornings on the twenties Brooke
and Jeffrey in the Morning
Hosts And Creators
Brooke Fox
Jeffrey "Young Jeffrey" Dubow
Alexis Fuller
Jose Bolanos
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