April 2, 2020 • 39 mins
Zoom says it can do better when it comes to its new consumer user base; FBI tips for making sure your Zoom calls aren't hacked; Facebook launches desktop apps for Messenger video chat; Wyze lets you turn your security camera in to a makeshift webcam; Samsung brings S20 camera features to the S10 and Note 10; Snap brings fun camera lenses to video chat.An interview with Steve Potash, CEO and founder of Overdrive, makers of the Libby app, which lets you read and listen to free books from the library on your devices and Kindle.Follow Richhttps://www.instagram.com/richontech/Follow Meghanhttps://twitter.com/producermeghan?lang=enLibby apphttps://www.overdrive.com/apps/libby/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:04):
It's the Zoom boom.
Speaker 2 (00:06):
Apple plays nice with Amazon turning your wisecam into a webcam,
and an interview with the folks behind Libby, an app
that lets you read books for free. Oh yeah, and
your tech questions answered. What's going on? I'm Rich Dmiro
and this is Rich on Tech, the podcast where I
talk about the tech stuff I think you should know about.
(00:26):
Plus I answer the questions that you send me. My
name is Rich Demiro. I'm the tech reporter at KTLA
Channel five in Los Angeles. I am safe at home
in casey can't tell. Also safe at home is producer Megan,
who is still trying to work through all of her
Wi Fi issues.
Speaker 1 (00:41):
Megan, how's it.
Speaker 3 (00:42):
Going pretty good?
Speaker 4 (00:45):
You know?
Speaker 3 (00:45):
I think we're we're on day two of the Wi
Fi working pretty well. I have one hundred and twenty
megabytes per second right now on fast dot com. So
I think that that's a good sign that we're finally
getting our Wi Fi in order.
Speaker 1 (00:58):
That is a good sign.
Speaker 2 (00:59):
Asked dot com is a good website that you mentioned,
That's that's kind of my go to for a quick
test of internet speed and a lot of people this
week and last week and the week before have been
putting a lot of thought into their internet because we
realized just how much we rely on it when we're
working from home, you know, the occasional going home watching Netflix.
(01:21):
You know, usually things are gonna work. I mean, sometimes
there's a little buffering at night because a lot of
people are on. But this has been a load on
these networks like we've never seen before. And I keep
getting emails from all the companies saying how increased the
network demand is, and I'm like, that's great, and we
all know that, but like I'm not going to sit
there and say those stats on KTLA, like we all
(01:41):
get it.
Speaker 1 (01:41):
You know, it's stressed. Just make sure it works for.
Speaker 3 (01:44):
Us, right, Yeah, exactly. I mean I just kind of
tweeted back from the other day because it like went
out again for like the billion time, and then it
came back on mysteriously an hour later, So yeah.
Speaker 1 (01:57):
It's been again.
Speaker 2 (01:59):
And the way that cable I'm actually thinking of switching
to a fiber network here, because the way cable works
is you're sharing your connection with a lot of different
people in your neighborhood, and so when when the network
is used a lot, you will notice an issue with
your network when your neighbors are using it a lot,
versus some of the fiber networks, you know, like the
(02:19):
old kind of I don't know, the AT and t's
of the world, the FiOS of the world. Those are
more of a dedicated line. So whatever speed you have,
it kind of just works for you. But let's get
into our first topic of the podcast, which is Zoom.
Everybody is using Zoom, Megan, did you ever use Zoom
before the whole Zoom boom?
Speaker 3 (02:39):
No. I had never heard of Zoom before.
Speaker 2 (02:42):
It's interesting because I had used it, you know, once
in the past. It's always interesting whenever I hear something
that becomes popular in the tech world. When I go
to download it on my iPhone and like, I already
saw that I downloaded it as sometime in the past,
I'm like, oh, I've already tried the SAP out Like
House Party was another example when that became popular. Now
(03:02):
I looked to download it to try it out, and
I had that little cloud with the arrow pointing down,
you know, which means you've downloaded this before.
Speaker 1 (03:11):
Yeah, Well, Zoom.
Speaker 2 (03:13):
They're apologizing because we've seen Look, I don't think Zoom
is a bad company. I know they've gotten just kind
of torn up in the press because there's been so
many issues with Zoom, but the reality is this company
and they put out a blog post that said, hey,
look we didn't anticipate this either.
Speaker 1 (03:28):
We were built as a corporate product.
Speaker 2 (03:31):
We went from ten million video calls a day to
two hundred million participants a day.
Speaker 1 (03:38):
That's a lot.
Speaker 2 (03:40):
They say that it was built for large companies, which
means there is an IT department behind them, which means
when Zoom gets installed in your computer, the IT department
goes through and kind of figures out all the options
that work for your company and the privacy options. So
they didn't know that people were going to be having
virtual happy here and talking to their friends and doing
(04:02):
presentations and learning from school. So the amount of change
in just a couple of weeks with Zoom has been astronomical.
Zoom's purpose at this point is to really capitalize on
whatever they can, because they don't want to just be
a one trick pony that people use during this time
and then forget about right right right, And to me,
(04:22):
the beauty of Zoom is now it's become a proprietary
eponym where you say Hey, you want to get on
Zoom and you don't have to explain what that means
to people. You don't have to say, oh, download this
app and sign app.
Speaker 1 (04:34):
And you literally can. It's so easy to get on
a Zoom call.
Speaker 2 (04:37):
My five year old can do it.
Speaker 3 (04:40):
It's amazing, Like it's just so simple.
Speaker 2 (04:43):
So they've also had zoom bombers, which these are people
crashing Zoom calls. So long story short, Zoom says they
are going to try to do better. Are they are
rolling with the punches and trying to figure out how
they can improve their app. It's not like they, you know,
had any heads up on this thing. So they said
for the next ninety days, they're shifting everything except working
(05:04):
on trust, safety and privacy issues. So that's number one.
They are going to test their program to make sure
that they can, you know, make sure that people can't
break into it as much like they want to make
sure everything is solid, and they also want to make
sure it's a little bit easier for consumers to use
as well. They've got all kinds of webinars and instructions
(05:24):
and all kinds of things to make it a little
bit easier. And I understand that because the FBI came
out the big warning about Zoom, and I'm just going
to go through some of their tips, which are really good.
We did a Zoom story and I gave some of
my tips there. The FBI tips kind of echo what
I mentioned. So number one, don't make your meetings or
classrooms public. That's that's like number one, make a private
(05:46):
conversation that way nobody can hop in.
Speaker 1 (05:49):
Don't post a link to one.
Speaker 2 (05:51):
Of your meetings on social media or in a public place.
Speaker 1 (05:55):
I made that mistake.
Speaker 2 (05:56):
I told you this, Megan, and oh my gosh, within
a second, I had, you know, thirty people in there
and they were just doing the craziest things I've ever seen.
Speaker 1 (06:04):
I was like, it was scary. Can I believe? Yeah?
Speaker 2 (06:08):
Manage your screen sharing options. So in Zoom, you want
to change your screen sharing to host only, and you
want to make sure that you're running the most updated
software on Zoom so that you have access to all
of the things you need.
Speaker 3 (06:22):
So, so, do you need to have a quick question
about Zoom? Do you see to have the app on
your phone? If someone sends you a link to your phone,
does it automatically open or you have to have.
Speaker 2 (06:32):
The app on the phone. On the phone, you have
to have the app. You can't do it in the
web browser on the phone, but on your computer. And
this is one of the things I take a little
bit of a problem with, Like Zoom basically runs in
the web browser one hundred percent, but they try to
force you to use the app.
Speaker 1 (06:47):
You can literally.
Speaker 2 (06:48):
If you go to Zoom dot us and let's say Megan,
you start a Zoom on your computer, you just go
to join a meeting on the laptop and you type
in the meeting I D and next thing you know,
you'll be joined up. But they try to make you
open the app and so you and some people have
come out with extensions for Chrome that will force it
(07:09):
to just open it in the browser because the browser
is kind of safer, you know, because it's not you're
not downloading software to your computer, so but on your
phone you do need the software.
Speaker 1 (07:18):
So okay, But that's.
Speaker 2 (07:19):
That's also the beauty of the simplicity is that you know,
you can, I can, I can text you a link
to it of meeting and next thing, no, you're on
on your phone.
Speaker 1 (07:27):
I mean, it's really amazing how easy.
Speaker 3 (07:29):
To make so simple.
Speaker 1 (07:31):
All right, First, question.
Speaker 3 (07:33):
Yes. Our first question comes from Debbie. It has to
do with Zoom. I'm using Zoom to interact with a
death population. It keeps freezing or several windows go blank.
It is a problem when you are depending on the
image to convey the message, asl is a visual language.
What can I do to help make Zoom death friendly.
Speaker 2 (07:57):
Well, I think she's saying that it kind of flickers
in and out. I don't think that that's any problem
that she has personally with her computer or her setup.
Speaker 1 (08:06):
I think that's just Zoom in general.
Speaker 2 (08:08):
Like I said, they've been experiencing such a large amount
of people on this platform, and I think for all
said and done, they've held up pretty well, like you
hadn't been like a major Zoom outage. But with that said,
when I am on zoom A, the video quality is
not that great. And b I do notice that it
(08:29):
does say your internet connection is unstable, when yeah, I'm
not really sure it is. I think that's just their
way of saying like something's wrong right now. So I
think that's what's happening with her. I don't really think
there's much she can do. You can try a different
program and see if that works. But also it depends
how you're Yeah, I mean it's really like there's also yeah,
(08:51):
I would just try it.
Speaker 3 (08:53):
Yeah, aren't the settings on Zoom set to like low?
Like can you make the your quality better? Want and
like use more battery on your computer?
Speaker 2 (09:04):
You can, and you can go into your settings because
HD is not enabled by default. But if she's having
trouble with it in non HD, then I assume maybe
with HD it might even be more trouble. But I'm
not sure. I mean, it really comes down to the
fact that I think that she It's just one of
these things where this is not a perfect system. Zoom
is not you know, you're not even paying for it
(09:24):
most of the time, so you'll have to understand there
are going to be some limitations to it. But this
next story may actually help because Facebook is seeing an
opportunity here to kind of swoop in and grab some
of the people that are getting frustrated with Zoom, and
they have released new desktop apps for Facebook Messenger. And
(09:45):
Facebook Messenger has been around forever. There's been video chat
inside Facebook Messenger for a long time, but now they
released a Messenger app for mac Os and Windows, and
it's totally free.
Speaker 1 (09:57):
And the cool thing.
Speaker 2 (09:59):
About Facebook Messenger versus Zoom for your video calls is twofold.
Number one, the calls are unlimited, so you don't have
to worry about that forty minute limit on Zoom, which
is cool. The second thing, and I actually don't see
this as a very big advantage anymore, is that everyone's
on Facebook, so that you don't have to sign up
(10:21):
for a new account.
Speaker 1 (10:21):
You're already on Facebook.
Speaker 2 (10:22):
So if you download Messenger, you just log in with
your Facebook account and boom, you can find your friends
very easily. But the thing about Zoom is it got
so popular so fast that now pretty much everyone is
on Zoom, and so that's not really an advantage anymore
for Facebook. But at the same time, this may be
a higher quality video experience. I don't know, it's been
(10:43):
a while since I used Facebook Messenger. I did install
this on my computer and I like it. But the
problem is you get fatigue from this stuff. How many
times are you going to tell your friends a different
way to connect, you know, with my family, particularly, you know,
I told them all, hey, download Google Duo, and then
we went to Zoo, and I can't tell them, hey,
now let's try a Facebook Messenger again.
Speaker 1 (11:03):
They kill me.
Speaker 3 (11:05):
Yeah, everyone gets annoyed.
Speaker 1 (11:07):
Yeah.
Speaker 3 (11:07):
But I use house Party the other day with for
a segment that we're doing and it worked really great too,
and it's fun, like you can play games and stuff.
Speaker 1 (11:18):
So that was fun. How was the video quality, Well, it.
Speaker 3 (11:24):
Was kind of blurry, but it still worked, like I could,
you know understand everyone, It wasn't like completely laggy.
Speaker 2 (11:33):
I think when we get that like crystal clear video
and audio through these services, that's going to be pretty amazing,
because that's really the missing piece here. I mean, we've
seen so many people go remote in this stay at
home thing, but the video quality and the audio quality
is still just not there. It's it's still it's better
(11:54):
than it ever has been, but it's still not like, wow,
you're right there in the room with me even now
we talk. I mean we're using FaceTime audio to connect
and it's just I could tell it's not that good.
And so when you do get a good connection, and
especially when it's crystal clear, I think that's kind of
like the last that's going to be amazing when that happens.
Speaker 3 (12:13):
So is that like what five G hopes to accomplish?
Speaker 1 (12:17):
I think so I think better bandwidth.
Speaker 2 (12:19):
I also think the problem with most of these services
is that they were engineered with imagining that people don't
have a very good connection, so they never really had
to worry about They were really more worried about making
it a consistent connection across a variety of devices and speed,
and I think, you know, they had to take into
(12:39):
consideration that some people have really slow internet speeds and
some have really fast so I think they tweaked that
technology first.
Speaker 1 (12:46):
I think the.
Speaker 2 (12:47):
Next kind of wave will be who can have the
highest quality video and audio chat?
Speaker 3 (12:55):
Yeah, all right, you're up, all right? This next ques
incomes from Lori. Hello, Rich, hope you and your family
are well. How do I transfer my Dropox photos to
Amazon Photos?
Speaker 2 (13:10):
M So she's ditching Dropbox for Amazon, and why not?
You get free unlimited photo storage with your Amazon Prime membership,
and Dropbox is going to charge you after a certain
amount of uploads, so why not?
Speaker 1 (13:26):
Now.
Speaker 2 (13:27):
The only thing you have to keep in mind, and
this is why I haven't really migrated over to Amazon,
is that if you ever give up your Prime membership,
you better get those pictures out of there pretty quick,
otherwise you're looking at I think it's sixty bucks a
year for the service, wow, which actually is cheaper than
what I pay. I pay ten dollars a month for
Google Drive for all my photos. But anyway, so what
(13:48):
you need to do if you've got them on Dropbox,
So there's two things. If they're all on Dropbox but
also on your computer, because Dropbox can sync in different ways.
Speaker 1 (13:56):
Like let's say you.
Speaker 2 (13:57):
Have a whole bunch of stuff on Dropbox, but you
only have one file that you actually are one folder
that you actually want physically sync to your computer. Sometimes
people do that to save space, like they'll keep stuff
in the cloud, but they'll say, okay, anything in this folder,
actually keep a copy of it on my desktop. So
you need to figure out do you have all your
pictures on your computer or are they actually only in
the Dropbox cloud. If they're only in the Dropbox cloud,
(14:20):
you need to start by making sure you sync everything
to your computer so a physical copy of your photo
is residing on your computer's hard drive and not just
in the Dropbox cloud. Now, that can cause some problems
because not everyone's laptop drive might be able to accommodate
all of your photo collection. And that's why a lot
of people went to the cloud because they don't want
(14:41):
to deal with all the storage being taken up on
their laptop.
Speaker 1 (14:45):
So that's number one.
Speaker 2 (14:46):
Number two, all you do is go to Amazon the
photos website and let me see what that is, Amazon Photos.
It's actually kind of funny. It's Amazon dot Com slash
Amazon dash Photos and there is a desktop app. So
once you download the desktop app, you would point it
to the folder where all of your photos are stored
(15:08):
in on your hard drive and let it go to town.
It's probably gonna take a while for that to upload,
depending on how many pictures you have.
Speaker 1 (15:16):
Did that all make sense, Megan?
Speaker 3 (15:19):
Yeah, I think so. I do feel like I need
to start using the Amazon because that's a great way
to just you know, stack up your photos.
Speaker 1 (15:29):
Yeah, and.
Speaker 2 (15:31):
It's full resolution, which is different. Google Photos is unlimited free,
but it's not at the full resolution. So if your
photos are over a certain megapixel and I believe it's
twelve or sixteen, I can't remember, but it will upload
at what's called a high quality version. Now, for ninety
nine point nine percent of people, that's gonna be just fine,
(15:53):
But for me, I just I can't deal with the
idea of not having my original pictures, Like, I don't
want any algorithm to compress my pictures. So that's why
I pay the ten dollars a month, and that's why
the Amazon One, if you're already paying for Prime, is
kind of nice because it is unlimited.
Speaker 1 (16:09):
Full resolution photo storage.
Speaker 2 (16:10):
But Amazon knows, they're very smart. They know that the
more pictures you have in there, the more you're going
to be renewing that Amazon Prime membership every year because
you don't want to lose your pictures.
Speaker 1 (16:22):
This is fun.
Speaker 2 (16:23):
Did you see the story Megan of the guy who
turned himself into a potato head by accident on Zoom?
Speaker 4 (16:30):
Yeah?
Speaker 3 (16:31):
I saw that.
Speaker 2 (16:31):
Okay, so I saw that story. It keeps percolating on
the news, and I downloaded an app called snap Camera
to kind of recreate this.
Speaker 1 (16:41):
So that's the story behind it. This guy. I don't
know if if he did it or if his kids
did it, whoever did.
Speaker 2 (16:46):
It, But there's an app called snap Camera, and this
comes from Snapchat and it basically turns you into a
bunch of funny things, kind of like if I had
to give you an example, you know, on Instagram they
have those filters where you can look a certain way
or you know whatever. That yes, and I think Snapchat
started him right, but maybe not right. Well so, so
(17:11):
Snapchat has a desktop app that does that same thing.
Speaker 1 (17:15):
But here's the magic of it.
Speaker 2 (17:16):
You can once you download this desktop app, you can
use those same exact filters or lenses as they call them,
across any of your video chatting apps. So you can
use it in Zoom, you can use it in Google Hangouts,
you can use it in Skype. You become your camera
on your system, becomes the snap camera. It's like another
(17:36):
input on your system. Now, this is what got this
guy in trouble is because whoever set this thing up,
he didn't realize that he could switch cameras back to
his regular webcam on his laptop and he couldn't figure
out how to do that apparently.
Speaker 3 (17:50):
So.
Speaker 1 (17:52):
I downloaded this app.
Speaker 2 (17:53):
I'm actually gonna do a little video on how to
use this app for my social media because I think
that people are seeing the potato story and I I've
looked at all the Potato stories and a lot of
them aren't explaining how to do this and how to
most importantly turn it off.
Speaker 1 (18:04):
So I'm going to do that.
Speaker 2 (18:05):
But anyway, if you're interested, just google Snap Camera and
you can download it for your computer and use it
in Zoom or in any of your other ones. And
by the way, if you're using it in Zoom, the
way that you turn it off. I will give you
this right now because you need to know. This is
when you're in a meeting, you want to go down
(18:26):
to where it says stop video, and you press a
little arrow next to it and it says select a camera,
and Snap camera will give you the potato head and
then your FaceTime, HD camera or whatever your webcam is
on your computer will be back to your normal camera
that everyone knows and loves.
Speaker 3 (18:45):
All right, Megan, Okay, this next question comes from Tims.
I was looking to see if you had anything posted
about recommendations or any success or Is it all scams
guarding plug in TV antenna products that claim to give
you instant access to local channels.
Speaker 1 (19:06):
Yeah.
Speaker 2 (19:07):
It's so funny, Megan, because when I get these questions,
I get them like a lot of them, all at once.
So clearly someone made an advertisement on Facebook or did
a big buy on TV, because I got a whole
bunch of these questions all at once, and these things
have different names, but the way I understand them is
they I don't know if they're like they plug into
(19:29):
the USB on your computer some of them, and then
other ones just I guess are our little tiny antenna
that you can plug into the back of your TV.
But the bottom line is I love that you're trying
to get over the air reception and people forget that
you can get that, and it's very good depending on
where you live. For instance, I have an antenna on
my home and I get all the channels for free
(19:50):
that are over the air and they come in perfectly.
Speaker 1 (19:54):
That's amazing, it's great and it's fantastic.
Speaker 2 (19:58):
But the reality is if you you don't want to
go on your roof and install an antenna, which would
be the best placement.
Speaker 1 (20:03):
The second thing is just to see.
Speaker 2 (20:05):
If an antenna works in your home. And so I've
tried different antennas in my office and some of them
work really really well. And so the two that I
recommend is from Mohuhu. I like the Leaf, which is
a really small antenna that it's almost like a piece
of paper you can put on your wall. Some people
may have good luck with that. The other one I
(20:29):
like is the glide, and the glide is more power,
is more powerful, but it will help you get.
Speaker 1 (20:34):
Some channels that are more further out.
Speaker 2 (20:36):
Here's the thing, and right now, this is a bad
example because it's really tough to get stuff on Amazon
right now. But in normal times, if you order one
of these on Amazon, just try it out, try it
in a couple of different places around your home, and
if you can get reception perfect, if you can't return
the thing, I mean, that's you know, no one really
knows what the reception is going to be like at
your house until you put up an antenna because there's
(20:58):
just too many variables.
Speaker 3 (21:00):
I think that's really smart and I feel like right
now also people might be thinking, like, you know, I'm
going to cancel my cable. Like if people need to
save up money or they need extra money, they might
be canceling. Like I feel like entertainment's the first to go, and.
Speaker 2 (21:13):
So I I know, but I feel like I feel
like my entertainment is the first that I want to
spend more on because I subscribed. I think I mentioned this,
but I subscribe to Hulu and HBO. Of course I
got the bills for those I saw. My credit card
was charged, and I was like, oh, it's like fifteen
bucks for HBO, twelve for Hulu.
Speaker 1 (21:32):
I mean that's a lot for you know, just maybe.
Speaker 3 (21:35):
Maybe he's choosing I mean, I don't know, someone might
choose internet over cable, you know, just like having Wi
Fi and just paying for Wi Fi.
Speaker 2 (21:43):
And yeah, and the reality is you can get a
lot of stuff for free nowadays. And in fact, a
lot of these companies that offer paid stuff are offering
free areas where you can watch stuff, like I know
Roku that's a huge popular feature on them. It's called
like I think it's Roku, the Roku channel. And then
I know Pluto TV is really popular. Two b t
(22:05):
Ubi is really popular, and there's a there's a bunch
of them that all have stuff now don't forget their
their ads supported. You know, there's Voodoo, there's Crackle.
Speaker 1 (22:18):
There's a lot of these.
Speaker 2 (22:19):
I think Netflix is the only one that doesn't have
any free things to watch, except I do know Netflix
did have that one movie that All the Boys or
whatever it was called.
Speaker 3 (22:28):
Remember that movie the Yeah to All the Boys I
loved before.
Speaker 2 (22:32):
Yeah, I think I think they gave that out for free,
whereas anyone can watch that I think that was like
one of their things, but I think we're gonna see
that a lot more because something like a Disney Plus.
It's kind of it's tricky for them because you know
you're gonna get a lot of stuff. But imagine how
many more people would download the app if they knew
they can get a couple of things for free on there, right.
Speaker 3 (22:51):
Right, Yeah, that's true. Or they could put ads on
it and they get.
Speaker 1 (22:56):
Free And I know that, I know that.
Speaker 2 (23:00):
What's the other app that does this? Apple TV Plus.
They have a lot of stuff for free on their app.
You can watch like either like the first or second
episode of things for free, and then of course after that,
if you get hooked on it, you're gonna have to pay.
But a lot of these things are doing that. But
a good question about the Antenna's try it out. Speaking
of Apple and video, this is a first Apple is
(23:22):
now while Amazon is now actually selling videos through their
Apple apps. And I know that doesn't sound like a
big deal if you're on an Android device because everything
sort of works the same, but on Apple devices it's
been really tricky for digital purchases in the past, including
things like if you're on Amazon Prime Video, and you
wanted to rent a movie because that's your primary way
(23:44):
of watching things, you weren't able to do that through
the Amazon app on your phone. And the reason why
you weren't is not because it was illegal, it's because
the developers didn't want to put that functionality in. Because
any purchase that goes through ap Apple, they have to
give Apple a thirty percent cut of that purchase, and
(24:05):
so this is pretty typical for apps. If an app
sells for a dollar, they are giving thirty cents of
that dollar to Apple. And that's why things like if
you look at Netflix, you can't really sign up or
pay for Netflix through Apple. If you download the Netflix
app on your iPhone, it just says, hey, go to
Netflix dot com and sign up. There's other apps that
(24:25):
do that. I think Spotify does that as well. I
think you used to be able to sign up for
Spotify through Apple and then they took that functionality away.
And some of these apps actually charge more if you
go through the Apple purchase. So it might be eleven
ninety nine to subscribe to a music service through Apple,
but then if you go to their actual website, it's
only nine ninety nine. So again This is a pretty
(24:46):
big change because now it's kind of breaking down those barriers.
And I love that Apple and Amazon are doing this,
I hope. And this was actually something that came up
when I was selling my book. A lot of people
would ask me, Hey, Rich, I can't buy your book.
It says not available for purchase through the Kindle app.
And how confusing is that to people? They just figured, oh,
(25:07):
you can't buy this because they don't want to give
all those books that they sell. Imagine you've got to
give thirty percent of that to Apple.
Speaker 1 (25:16):
So hopefully that will change too.
Speaker 2 (25:17):
I hope that you can soon buy Kindle books through
the Kindle app on iPhone That would be pretty amazing,
or on more importantly.
Speaker 1 (25:25):
The iPad.
Speaker 3 (25:28):
All right, This next question comes from Lisa hi Rich.
How safe is Google pay now that some are saying
to use Wait sorry, how safe is Google pay now?
Some are saying to use it but not to touch
card keypads or the use of use of tash. I'm
(25:50):
a little leery of using it.
Speaker 1 (25:52):
Totally safe.
Speaker 2 (25:53):
Google pay, uh is the answer to Apple pay. So
do use Apple Pay on your iPhone? I do, and
so I've I've recommended all these mobile wallets for a
long time, and the reason why I recommend them is
because they're actually safer than swiping your card. Now, I
said swiping your card, because now most credit cards have
(26:14):
a chip in them and debit cards, and so I
can't really say that tapping your phone is safer than
actually tapping. Sorry, I can't say that tapping your phone
is safer than using the chip in your card, because
they both work in the same way. They both generate
a one time number that is passed on to the retailer.
(26:35):
And what that means is, do you remember when that
big Target hack happened when they all then?
Speaker 1 (26:41):
Do you remember that when.
Speaker 2 (26:44):
Yeah, it was a couple of years ago, it was
a big deal and it was like, oh my gosh,
anyone who used their credit card or debit card at Target,
you you were, you know, at risk because the hackers
got millions and millions of card numbers. And that was
back before we had chip cards. Now, when you use
your chip card at a retailer, and I'm talking when
(27:05):
you dip instead of swipe, right, only basically the only
place we finally we swipe anymore is the gas station.
Speaker 1 (27:11):
Otherwise your chip is it's.
Speaker 2 (27:14):
Pretty much how you're paying everywhere else. Now, when you
dip that chip card, it is transmitting a one time
card number to the to the merchant. So what that
means is if a hacker got that number or intercepted it,
it would not work. It just it just dissipates after
that one time use. And I guess online we still
use our credit cards, right, actually typing in the number.
(27:37):
So yeah, so that's another place.
Speaker 1 (27:40):
Where you are at risk.
Speaker 2 (27:41):
And so if you can use Google Pay online, or
if you can use one of these third party services.
I know they've got like Google, what's the other one?
I think Apple pay works online for a certain number
of retailers. Anyway, long story short, Yes, this is totally safe.
It is a better way to pay in general versus swiping,
but it is kind of the same as dipping your
(28:02):
chip into or dipping your card into the chip reader.
But yeah, and it's also much more convenient because I
thought about this the other day when I was at
the grocery store checking out and I had to use
my pin number, and I was like, eh, gross, I
got to touch this disgusting pin pad after all these
you know, people have touched it in these COVID times. Yeah,
(28:22):
so I was thinking it would be cool if the companies,
like the credit card companies would lift the requirements, like
right now it's like under like twenty five or fifty dollars.
You don't have to put your pin number in or
your uh, you don't have to sign oh whatever.
Speaker 1 (28:36):
Anyway, I don't think that's true. Actually, never mind, I
think that was I don't scratch that last part. I'm
not sure that that's still the case. But anyway, good question.
Speaker 3 (28:44):
Interesting. It is interesting because, like I've noticed, because I've
been trying to use Apple Pay whenever I'm like, you know,
at the pharmacy or whatever, and they always say like
I'll be like, oh, do you guys have Apple Pay
And they'll say like yeah, but it doesn't really work.
And it's just like, come.
Speaker 2 (29:01):
I And what does that mean when people say that.
They say that all the time, like, well, it doesn't
really work.
Speaker 1 (29:07):
What I mean, it doesn't work. It either works or
it doesn't, you know exactly. Yeah, I was at it.
Speaker 2 (29:13):
I was at a tiny diner in Solving, and they
had do you remember when I did the story on
the square terminal? Were you working with me at that point?
It was like, I flew up to San Francisco. It
was like a little thing that you would uh anyway, Square.
I got to interview the guy who started Twitter.
Speaker 3 (29:30):
Oh okay, I don't know. I don't think I was
with you, Okay.
Speaker 2 (29:35):
Anyway, So I saw this Square terminal, which is like
to me, if you're a small business, get the Square terminal.
It is the best payment system ever. It looks like
a little iPhone display and it just is so beautiful
as a method for taking my money. I am so
happy to spend my money at your business. And I
did the story on this thing, and I never saw
(29:55):
one in real life until this was, you know, like
a couple of weeks ago, when I was solving before
you couldn't leave your house, and this diner had one
of these little Square terminals. And I just assumed that
this person at the desk was going to say, oh,
you can't use Apple Pay. We don't know how to
use it with this. And I was all ready to
like try to just shove my phone right next to
(30:15):
it to like get it to like click, you know,
And she was like, she's like, oh, are you using
Apple Pay?
Speaker 1 (30:20):
I'm like, oh, you know about it? She's like, oh, yeah,
just tap and I.
Speaker 2 (30:23):
Was like, yes, So don't judge a book by its
cover and assume because it's a small, rinky dink kind
of business, they don't know what they're talking about.
Speaker 1 (30:33):
That was my.
Speaker 2 (30:35):
You know, that was my terribleness coming through.
Speaker 1 (30:37):
And yeah, so I was. I was nicely surprised. I
was shocked.
Speaker 2 (30:43):
And so anyway, I don't remember what the topic was,
but I love I love when businesses take the tap
to pay. It is my absolute favorite thing, that is
for sure. Okay, let me get through two quick stories
before we get to my interview with Libby. First off,
if you can't find a web right now, and I
know there's a lot of people that have been searching
for them, yeah, they're all sold out everywhere. Wise, if
(31:05):
you have one of these cheap Wise cameras laying around
your house, the company has put out firmware that will
turn your wisecam into a webcam. So if you really
need one of these things, you can download the firmware,
install it on the wisecam, and instead of becoming a
security camera, it will become a temporary webcamera that you
can use with your computer. This is not they made
(31:26):
it easy, but believe me, it's not going to be
very simple to use. You know, this is not something
my mom would do, but it's something that if you're
a little bit of a nerd, you can do this
and it's kind of cool.
Speaker 1 (31:38):
You just put the software on it.
Speaker 2 (31:40):
It's called flashing the software, and next thing you know,
your wisecam becomes a webcam. When this whole COVID thing
blows over in three or four years, you can put
it back to being a security camera. And by the way,
it can't be both at the same time. They tested
it with Zoom, Go to Meeting, Blue Jeans, Google Hangouts, Skype,
and Cisco. The other thing is, if you have a
(32:02):
Samsung Galaxy S ten or Note ten, you are getting
some Galaxy S twenty features, which is really nice. So
starting Friday, April third, there's gonna be a software update
that's going to roll out to give you several features
that launched with the S ten, including single Take, which
is a way to tap the shutter button once and
(32:24):
have your phone take all kinds of pictures wide slow mo, telephoto,
and the other one is night Hyperlapse, night Mode, Filters
Pro Video, clean View, which groups together the same shots
in your gallery, and quick Crop which lets you crop
pictures fast, and quick Share which lets you share things
(32:45):
kind of like air drop style to your friends. If
you've listened to this podcast for a while, you know
one of my favorite new apps.
Speaker 1 (32:53):
Is called Libby.
Speaker 2 (32:54):
Not necessarily a new app, but new to me and
I have so far read several books with it for free,
all through my local library. But here to describe exactly
what it is and give me a better understanding of
how the app works is Steve Potash. He is with Overdrive,
which makes Libby. Steve Welcome to the show.
Speaker 4 (33:14):
Thanks, Rich, and I appreciate your support of our public
libraries and benefiting from it.
Speaker 2 (33:20):
I imagine you guys are seeing increased demand. But let's
just start with what Libby is.
Speaker 4 (33:24):
Libby is the free app available to all readers of
all ages, and with the library card, the books are free.
In the US, you can borrow a ebook, a popular
ebook from the public library and then say I want
to read with Kindle and it will automatically appear in
your Kindle either device or in your Kindle reading app.
(33:47):
And I really want to mention the audiobook player in
Libby has been gaining so much love for the majority
of Americans who've yet to discovered the real pleasure of
having a story run to you. And almost every one
of the best sellers is available either as a free
ebook from the library or as an audiobook, both in Libby.
Speaker 2 (34:08):
All right, so tell me about the process of getting
these books. So what I've done is I've sort of
started using Libby as my book reading list, so when
I hear about a book, I just add it to
my list.
Speaker 1 (34:20):
Because there are some weights for these books.
Speaker 4 (34:22):
I can tell you that the books that the public
library makes available for citizens to borrow, they are all
paid for, and it is a tremendous source of ongoing
revenue and earnings, both for the publishers and more importantly,
the authors and agents. If the library has ten copies
of a new bestseller, the first ten people that would
(34:44):
walk in the branch and borrow it get to borrow it,
and others would be on a wait list. That same
system now is in the virtual library with Libby. But
I'm also proud to say that many libraries are now
adopting a sign taneous use or always available model.
Speaker 2 (35:03):
That's amazing. Now I've also seen sometimes where I don't know.
It's like just a little award or something where it's like, oh,
it's your lucky day. You can get this book right now.
What's that all about?
Speaker 4 (35:14):
So LAPL and San Diego County Libraries are using this
Lucky Day feature. So if you're readers in Libby or
at LAPL dot overdrive dot com or SDCL dot overdrive
dot com, they can check their browser a dozen times
a day, so even if they are in a weight list,
you may just see it pop into the homepage and
(35:37):
you can borrow it immediately.
Speaker 1 (35:39):
Oh I like that.
Speaker 4 (35:40):
So you can borrow all the ebooks and audiobooks and
magazines and never worry about them being late. There's never
a fine or late fee because at the end of
the lending period, which libraries or the user can set,
the books automatically expire and return themselves to the collection.
Speaker 2 (36:00):
Now that's one thing I have a question about, because
you know, for some of these books I see it's
like twenty one days, and what if you're not able
to finish that book in those twenty one days.
Speaker 4 (36:11):
Well, Libby has a very cool feature called renew and
if you are getting to the end of your lending
period and you have a chapters ago, you can see
if it's available for you to extend the loan. But
if there are many people waiting for that book, you
may have to get at the back of the line. Again,
since you had your turn.
Speaker 2 (36:32):
Can you talk about the increase in downloads? Have you
seen more interest in Libby ever since We've all been
kind of recommended to stay at home, Rich that's.
Speaker 4 (36:43):
A mild understatement. It's become mission critical that Overdrive and
Libby not only be prepared to onboard millions of first
time users over these last two plus weeks. Livvy will
see if you don't have a library card, it will
prompt you. Would you like to get an instant card
(37:05):
using your mobile cell phone number.
Speaker 2 (37:07):
Steve Potash from Overdrive, thank you for joining me to
talk about Libby. I am just about to finish my
book on Uber called super Pumped, which I got through Libby.
I've got my wife signed up on the app, so
she's going to start using it. Megan, are you using
it at all?
Speaker 4 (37:22):
I am.
Speaker 3 (37:23):
You know it's hard when, like certain things, you have
to wait like a couple of weeks. More So, I
have been like reading regular books and I do have
a book on Libby that I've been trying to finish.
Speaker 2 (37:34):
Yeah, my advice is to really set up a list
of books that you want to read so that way
when one of them comes available, something will come available.
But that's my advice is, don't just try to find
a book and start reading it that day, because you
may be a little disappointed to find that it's not available.
So make your book reading list on Libby and then
it will notify you when a book is available to read,
(37:55):
and then you can download it to your Kindle. Such
a cool service. That's going to do it for this
episode of the show. For links to what we talked about,
take a look at the show notes. And we'd love
it if you would rate and review this podcast. I mean,
let's be honest, what else do you have to do
these days? We're all kind of sitting at home. If
you do that, it helps other people discover it. Just
go to rate this podcast dot com, slash rich on Tech,
(38:20):
or we'd love it if you texted the link to
a friend. Let me read a recent review. Sue and
Camerio says rich on Tech always delivers great information.
Speaker 1 (38:30):
Love his podcast TV spots.
Speaker 2 (38:32):
I'm such a techy dinosaur, but I can pick up
nice tidbits to help me get a bit more up
to speed. Well, thank you Sue and came rio U.
Producer Megan. Where can folks find you?
Speaker 3 (38:44):
I'm on Twitter at producer.
Speaker 2 (38:46):
Megan, and you can find me safe at home and
on social media at rich On Tech. I am so
ready to get back to normal life. I hope that
we can very soon. But stay saye, folks, I'm rich
tomorrow On behalf of myself, Producer Megan, and everyone that
helps get this show to your ears.
Speaker 1 (39:06):
Thanks for listening. We will talk to you real soon
It's the Zoom boom.
Speaker 2 (00:06):
Apple plays nice with Amazon turning your wisecam into a webcam,
and an interview with the folks behind Libby, an app
that lets you read books for free. Oh yeah, and
your tech questions answered. What's going on? I'm Rich Dmiro
and this is Rich on Tech, the podcast where I
talk about the tech stuff I think you should know about.
(00:26):
Plus I answer the questions that you send me. My
name is Rich Demiro. I'm the tech reporter at KTLA
Channel five in Los Angeles. I am safe at home
in casey can't tell. Also safe at home is producer Megan,
who is still trying to work through all of her
Wi Fi issues.
Speaker 1 (00:41):
Megan, how's it.
Speaker 3 (00:42):
Going pretty good?
Speaker 4 (00:45):
You know?
Speaker 3 (00:45):
I think we're we're on day two of the Wi
Fi working pretty well. I have one hundred and twenty
megabytes per second right now on fast dot com. So
I think that that's a good sign that we're finally
getting our Wi Fi in order.
Speaker 1 (00:58):
That is a good sign.
Speaker 2 (00:59):
Asked dot com is a good website that you mentioned,
That's that's kind of my go to for a quick
test of internet speed and a lot of people this
week and last week and the week before have been
putting a lot of thought into their internet because we
realized just how much we rely on it when we're
working from home, you know, the occasional going home watching Netflix.
(01:21):
You know, usually things are gonna work. I mean, sometimes
there's a little buffering at night because a lot of
people are on. But this has been a load on
these networks like we've never seen before. And I keep
getting emails from all the companies saying how increased the
network demand is, and I'm like, that's great, and we
all know that, but like I'm not going to sit
there and say those stats on KTLA, like we all
(01:41):
get it.
Speaker 1 (01:41):
You know, it's stressed. Just make sure it works for.
Speaker 3 (01:44):
Us, right, Yeah, exactly. I mean I just kind of
tweeted back from the other day because it like went
out again for like the billion time, and then it
came back on mysteriously an hour later, So yeah.
Speaker 1 (01:57):
It's been again.
Speaker 2 (01:59):
And the way that cable I'm actually thinking of switching
to a fiber network here, because the way cable works
is you're sharing your connection with a lot of different
people in your neighborhood, and so when when the network
is used a lot, you will notice an issue with
your network when your neighbors are using it a lot,
versus some of the fiber networks, you know, like the
(02:19):
old kind of I don't know, the AT and t's
of the world, the FiOS of the world. Those are
more of a dedicated line. So whatever speed you have,
it kind of just works for you. But let's get
into our first topic of the podcast, which is Zoom.
Everybody is using Zoom, Megan, did you ever use Zoom
before the whole Zoom boom?
Speaker 3 (02:39):
No. I had never heard of Zoom before.
Speaker 2 (02:42):
It's interesting because I had used it, you know, once
in the past. It's always interesting whenever I hear something
that becomes popular in the tech world. When I go
to download it on my iPhone and like, I already
saw that I downloaded it as sometime in the past,
I'm like, oh, I've already tried the SAP out Like
House Party was another example when that became popular. Now
(03:02):
I looked to download it to try it out, and
I had that little cloud with the arrow pointing down,
you know, which means you've downloaded this before.
Speaker 1 (03:11):
Yeah, Well, Zoom.
Speaker 2 (03:13):
They're apologizing because we've seen Look, I don't think Zoom
is a bad company. I know they've gotten just kind
of torn up in the press because there's been so
many issues with Zoom, but the reality is this company
and they put out a blog post that said, hey,
look we didn't anticipate this either.
Speaker 1 (03:28):
We were built as a corporate product.
Speaker 2 (03:31):
We went from ten million video calls a day to
two hundred million participants a day.
Speaker 1 (03:38):
That's a lot.
Speaker 2 (03:40):
They say that it was built for large companies, which
means there is an IT department behind them, which means
when Zoom gets installed in your computer, the IT department
goes through and kind of figures out all the options
that work for your company and the privacy options. So
they didn't know that people were going to be having
virtual happy here and talking to their friends and doing
(04:02):
presentations and learning from school. So the amount of change
in just a couple of weeks with Zoom has been astronomical.
Zoom's purpose at this point is to really capitalize on
whatever they can, because they don't want to just be
a one trick pony that people use during this time
and then forget about right right right, And to me,
(04:22):
the beauty of Zoom is now it's become a proprietary
eponym where you say Hey, you want to get on
Zoom and you don't have to explain what that means
to people. You don't have to say, oh, download this
app and sign app.
Speaker 1 (04:34):
And you literally can. It's so easy to get on
a Zoom call.
Speaker 2 (04:37):
My five year old can do it.
Speaker 3 (04:40):
It's amazing, Like it's just so simple.
Speaker 2 (04:43):
So they've also had zoom bombers, which these are people
crashing Zoom calls. So long story short, Zoom says they
are going to try to do better. Are they are
rolling with the punches and trying to figure out how
they can improve their app. It's not like they, you know,
had any heads up on this thing. So they said
for the next ninety days, they're shifting everything except working
(05:04):
on trust, safety and privacy issues. So that's number one.
They are going to test their program to make sure
that they can, you know, make sure that people can't
break into it as much like they want to make
sure everything is solid, and they also want to make
sure it's a little bit easier for consumers to use
as well. They've got all kinds of webinars and instructions
(05:24):
and all kinds of things to make it a little
bit easier. And I understand that because the FBI came
out the big warning about Zoom, and I'm just going
to go through some of their tips, which are really good.
We did a Zoom story and I gave some of
my tips there. The FBI tips kind of echo what
I mentioned. So number one, don't make your meetings or
classrooms public. That's that's like number one, make a private
(05:46):
conversation that way nobody can hop in.
Speaker 1 (05:49):
Don't post a link to one.
Speaker 2 (05:51):
Of your meetings on social media or in a public place.
Speaker 1 (05:55):
I made that mistake.
Speaker 2 (05:56):
I told you this, Megan, and oh my gosh, within
a second, I had, you know, thirty people in there
and they were just doing the craziest things I've ever seen.
Speaker 1 (06:04):
I was like, it was scary. Can I believe? Yeah?
Speaker 2 (06:08):
Manage your screen sharing options. So in Zoom, you want
to change your screen sharing to host only, and you
want to make sure that you're running the most updated
software on Zoom so that you have access to all
of the things you need.
Speaker 3 (06:22):
So, so, do you need to have a quick question
about Zoom? Do you see to have the app on
your phone? If someone sends you a link to your phone,
does it automatically open or you have to have.
Speaker 2 (06:32):
The app on the phone. On the phone, you have
to have the app. You can't do it in the
web browser on the phone, but on your computer. And
this is one of the things I take a little
bit of a problem with, Like Zoom basically runs in
the web browser one hundred percent, but they try to
force you to use the app.
Speaker 1 (06:47):
You can literally.
Speaker 2 (06:48):
If you go to Zoom dot us and let's say Megan,
you start a Zoom on your computer, you just go
to join a meeting on the laptop and you type
in the meeting I D and next thing you know,
you'll be joined up. But they try to make you
open the app and so you and some people have
come out with extensions for Chrome that will force it
(07:09):
to just open it in the browser because the browser
is kind of safer, you know, because it's not you're
not downloading software to your computer, so but on your
phone you do need the software.
Speaker 1 (07:18):
So okay, But that's.
Speaker 2 (07:19):
That's also the beauty of the simplicity is that you know,
you can, I can, I can text you a link
to it of meeting and next thing, no, you're on
on your phone.
Speaker 1 (07:27):
I mean, it's really amazing how easy.
Speaker 3 (07:29):
To make so simple.
Speaker 1 (07:31):
All right, First, question.
Speaker 3 (07:33):
Yes. Our first question comes from Debbie. It has to
do with Zoom. I'm using Zoom to interact with a
death population. It keeps freezing or several windows go blank.
It is a problem when you are depending on the
image to convey the message, asl is a visual language.
What can I do to help make Zoom death friendly.
Speaker 2 (07:57):
Well, I think she's saying that it kind of flickers
in and out. I don't think that that's any problem
that she has personally with her computer or her setup.
Speaker 1 (08:06):
I think that's just Zoom in general.
Speaker 2 (08:08):
Like I said, they've been experiencing such a large amount
of people on this platform, and I think for all
said and done, they've held up pretty well, like you
hadn't been like a major Zoom outage. But with that said,
when I am on zoom A, the video quality is
not that great. And b I do notice that it
(08:29):
does say your internet connection is unstable, when yeah, I'm
not really sure it is. I think that's just their
way of saying like something's wrong right now. So I
think that's what's happening with her. I don't really think
there's much she can do. You can try a different
program and see if that works. But also it depends
how you're Yeah, I mean it's really like there's also yeah,
(08:51):
I would just try it.
Speaker 3 (08:53):
Yeah, aren't the settings on Zoom set to like low?
Like can you make the your quality better? Want and
like use more battery on your computer?
Speaker 2 (09:04):
You can, and you can go into your settings because
HD is not enabled by default. But if she's having
trouble with it in non HD, then I assume maybe
with HD it might even be more trouble. But I'm
not sure. I mean, it really comes down to the
fact that I think that she It's just one of
these things where this is not a perfect system. Zoom
is not you know, you're not even paying for it
(09:24):
most of the time, so you'll have to understand there
are going to be some limitations to it. But this
next story may actually help because Facebook is seeing an
opportunity here to kind of swoop in and grab some
of the people that are getting frustrated with Zoom, and
they have released new desktop apps for Facebook Messenger. And
(09:45):
Facebook Messenger has been around forever. There's been video chat
inside Facebook Messenger for a long time, but now they
released a Messenger app for mac Os and Windows, and
it's totally free.
Speaker 1 (09:57):
And the cool thing.
Speaker 2 (09:59):
About Facebook Messenger versus Zoom for your video calls is twofold.
Number one, the calls are unlimited, so you don't have
to worry about that forty minute limit on Zoom, which
is cool. The second thing, and I actually don't see
this as a very big advantage anymore, is that everyone's
on Facebook, so that you don't have to sign up
(10:21):
for a new account.
Speaker 1 (10:21):
You're already on Facebook.
Speaker 2 (10:22):
So if you download Messenger, you just log in with
your Facebook account and boom, you can find your friends
very easily. But the thing about Zoom is it got
so popular so fast that now pretty much everyone is
on Zoom, and so that's not really an advantage anymore
for Facebook. But at the same time, this may be
a higher quality video experience. I don't know, it's been
(10:43):
a while since I used Facebook Messenger. I did install
this on my computer and I like it. But the
problem is you get fatigue from this stuff. How many
times are you going to tell your friends a different
way to connect, you know, with my family, particularly, you know,
I told them all, hey, download Google Duo, and then
we went to Zoo, and I can't tell them, hey,
now let's try a Facebook Messenger again.
Speaker 1 (11:03):
They kill me.
Speaker 3 (11:05):
Yeah, everyone gets annoyed.
Speaker 1 (11:07):
Yeah.
Speaker 3 (11:07):
But I use house Party the other day with for
a segment that we're doing and it worked really great too,
and it's fun, like you can play games and stuff.
Speaker 1 (11:18):
So that was fun. How was the video quality, Well, it.
Speaker 3 (11:24):
Was kind of blurry, but it still worked, like I could,
you know understand everyone, It wasn't like completely laggy.
Speaker 2 (11:33):
I think when we get that like crystal clear video
and audio through these services, that's going to be pretty amazing,
because that's really the missing piece here. I mean, we've
seen so many people go remote in this stay at
home thing, but the video quality and the audio quality
is still just not there. It's it's still it's better
(11:54):
than it ever has been, but it's still not like, wow,
you're right there in the room with me even now
we talk. I mean we're using FaceTime audio to connect
and it's just I could tell it's not that good.
And so when you do get a good connection, and
especially when it's crystal clear, I think that's kind of
like the last that's going to be amazing when that happens.
Speaker 3 (12:13):
So is that like what five G hopes to accomplish?
Speaker 1 (12:17):
I think so I think better bandwidth.
Speaker 2 (12:19):
I also think the problem with most of these services
is that they were engineered with imagining that people don't
have a very good connection, so they never really had
to worry about They were really more worried about making
it a consistent connection across a variety of devices and speed,
and I think, you know, they had to take into
(12:39):
consideration that some people have really slow internet speeds and
some have really fast so I think they tweaked that
technology first.
Speaker 1 (12:46):
I think the.
Speaker 2 (12:47):
Next kind of wave will be who can have the
highest quality video and audio chat?
Speaker 3 (12:55):
Yeah, all right, you're up, all right? This next ques
incomes from Lori. Hello, Rich, hope you and your family
are well. How do I transfer my Dropox photos to
Amazon Photos?
Speaker 2 (13:10):
M So she's ditching Dropbox for Amazon, and why not?
You get free unlimited photo storage with your Amazon Prime membership,
and Dropbox is going to charge you after a certain
amount of uploads, so why not?
Speaker 1 (13:26):
Now.
Speaker 2 (13:27):
The only thing you have to keep in mind, and
this is why I haven't really migrated over to Amazon,
is that if you ever give up your Prime membership,
you better get those pictures out of there pretty quick,
otherwise you're looking at I think it's sixty bucks a
year for the service, wow, which actually is cheaper than
what I pay. I pay ten dollars a month for
Google Drive for all my photos. But anyway, so what
(13:48):
you need to do if you've got them on Dropbox,
So there's two things. If they're all on Dropbox but
also on your computer, because Dropbox can sync in different ways.
Speaker 1 (13:56):
Like let's say you.
Speaker 2 (13:57):
Have a whole bunch of stuff on Dropbox, but you
only have one file that you actually are one folder
that you actually want physically sync to your computer. Sometimes
people do that to save space, like they'll keep stuff
in the cloud, but they'll say, okay, anything in this folder,
actually keep a copy of it on my desktop. So
you need to figure out do you have all your
pictures on your computer or are they actually only in
the Dropbox cloud. If they're only in the Dropbox cloud,
(14:20):
you need to start by making sure you sync everything
to your computer so a physical copy of your photo
is residing on your computer's hard drive and not just
in the Dropbox cloud. Now, that can cause some problems
because not everyone's laptop drive might be able to accommodate
all of your photo collection. And that's why a lot
of people went to the cloud because they don't want
(14:41):
to deal with all the storage being taken up on
their laptop.
Speaker 1 (14:45):
So that's number one.
Speaker 2 (14:46):
Number two, all you do is go to Amazon the
photos website and let me see what that is, Amazon Photos.
It's actually kind of funny. It's Amazon dot Com slash
Amazon dash Photos and there is a desktop app. So
once you download the desktop app, you would point it
to the folder where all of your photos are stored
(15:08):
in on your hard drive and let it go to town.
It's probably gonna take a while for that to upload,
depending on how many pictures you have.
Speaker 1 (15:16):
Did that all make sense, Megan?
Speaker 3 (15:19):
Yeah, I think so. I do feel like I need
to start using the Amazon because that's a great way
to just you know, stack up your photos.
Speaker 1 (15:29):
Yeah, and.
Speaker 2 (15:31):
It's full resolution, which is different. Google Photos is unlimited free,
but it's not at the full resolution. So if your
photos are over a certain megapixel and I believe it's
twelve or sixteen, I can't remember, but it will upload
at what's called a high quality version. Now, for ninety
nine point nine percent of people, that's gonna be just fine,
(15:53):
But for me, I just I can't deal with the
idea of not having my original pictures, Like, I don't
want any algorithm to compress my pictures. So that's why
I pay the ten dollars a month, and that's why
the Amazon One, if you're already paying for Prime, is
kind of nice because it is unlimited.
Speaker 1 (16:09):
Full resolution photo storage.
Speaker 2 (16:10):
But Amazon knows, they're very smart. They know that the
more pictures you have in there, the more you're going
to be renewing that Amazon Prime membership every year because
you don't want to lose your pictures.
Speaker 1 (16:22):
This is fun.
Speaker 2 (16:23):
Did you see the story Megan of the guy who
turned himself into a potato head by accident on Zoom?
Speaker 4 (16:30):
Yeah?
Speaker 3 (16:31):
I saw that.
Speaker 2 (16:31):
Okay, so I saw that story. It keeps percolating on
the news, and I downloaded an app called snap Camera
to kind of recreate this.
Speaker 1 (16:41):
So that's the story behind it. This guy. I don't
know if if he did it or if his kids
did it, whoever did.
Speaker 2 (16:46):
It, But there's an app called snap Camera, and this
comes from Snapchat and it basically turns you into a
bunch of funny things, kind of like if I had
to give you an example, you know, on Instagram they
have those filters where you can look a certain way
or you know whatever. That yes, and I think Snapchat
started him right, but maybe not right. Well so, so
(17:11):
Snapchat has a desktop app that does that same thing.
Speaker 1 (17:15):
But here's the magic of it.
Speaker 2 (17:16):
You can once you download this desktop app, you can
use those same exact filters or lenses as they call them,
across any of your video chatting apps. So you can
use it in Zoom, you can use it in Google Hangouts,
you can use it in Skype. You become your camera
on your system, becomes the snap camera. It's like another
(17:36):
input on your system. Now, this is what got this
guy in trouble is because whoever set this thing up,
he didn't realize that he could switch cameras back to
his regular webcam on his laptop and he couldn't figure
out how to do that apparently.
Speaker 3 (17:50):
So.
Speaker 1 (17:52):
I downloaded this app.
Speaker 2 (17:53):
I'm actually gonna do a little video on how to
use this app for my social media because I think
that people are seeing the potato story and I I've
looked at all the Potato stories and a lot of
them aren't explaining how to do this and how to
most importantly turn it off.
Speaker 1 (18:04):
So I'm going to do that.
Speaker 2 (18:05):
But anyway, if you're interested, just google Snap Camera and
you can download it for your computer and use it
in Zoom or in any of your other ones. And
by the way, if you're using it in Zoom, the
way that you turn it off. I will give you
this right now because you need to know. This is
when you're in a meeting, you want to go down
(18:26):
to where it says stop video, and you press a
little arrow next to it and it says select a camera,
and Snap camera will give you the potato head and
then your FaceTime, HD camera or whatever your webcam is
on your computer will be back to your normal camera
that everyone knows and loves.
Speaker 3 (18:45):
All right, Megan, Okay, this next question comes from Tims.
I was looking to see if you had anything posted
about recommendations or any success or Is it all scams
guarding plug in TV antenna products that claim to give
you instant access to local channels.
Speaker 1 (19:06):
Yeah.
Speaker 2 (19:07):
It's so funny, Megan, because when I get these questions,
I get them like a lot of them, all at once.
So clearly someone made an advertisement on Facebook or did
a big buy on TV, because I got a whole
bunch of these questions all at once, and these things
have different names, but the way I understand them is
they I don't know if they're like they plug into
(19:29):
the USB on your computer some of them, and then
other ones just I guess are our little tiny antenna
that you can plug into the back of your TV.
But the bottom line is I love that you're trying
to get over the air reception and people forget that
you can get that, and it's very good depending on
where you live. For instance, I have an antenna on
my home and I get all the channels for free
(19:50):
that are over the air and they come in perfectly.
Speaker 1 (19:54):
That's amazing, it's great and it's fantastic.
Speaker 2 (19:58):
But the reality is if you you don't want to
go on your roof and install an antenna, which would
be the best placement.
Speaker 1 (20:03):
The second thing is just to see.
Speaker 2 (20:05):
If an antenna works in your home. And so I've
tried different antennas in my office and some of them
work really really well. And so the two that I
recommend is from Mohuhu. I like the Leaf, which is
a really small antenna that it's almost like a piece
of paper you can put on your wall. Some people
may have good luck with that. The other one I
(20:29):
like is the glide, and the glide is more power,
is more powerful, but it will help you get.
Speaker 1 (20:34):
Some channels that are more further out.
Speaker 2 (20:36):
Here's the thing, and right now, this is a bad
example because it's really tough to get stuff on Amazon
right now. But in normal times, if you order one
of these on Amazon, just try it out, try it
in a couple of different places around your home, and
if you can get reception perfect, if you can't return
the thing, I mean, that's you know, no one really
knows what the reception is going to be like at
your house until you put up an antenna because there's
(20:58):
just too many variables.
Speaker 3 (21:00):
I think that's really smart and I feel like right
now also people might be thinking, like, you know, I'm
going to cancel my cable. Like if people need to
save up money or they need extra money, they might
be canceling. Like I feel like entertainment's the first to go, and.
Speaker 2 (21:13):
So I I know, but I feel like I feel
like my entertainment is the first that I want to
spend more on because I subscribed. I think I mentioned this,
but I subscribe to Hulu and HBO. Of course I
got the bills for those I saw. My credit card
was charged, and I was like, oh, it's like fifteen
bucks for HBO, twelve for Hulu.
Speaker 1 (21:32):
I mean that's a lot for you know, just maybe.
Speaker 3 (21:35):
Maybe he's choosing I mean, I don't know, someone might
choose internet over cable, you know, just like having Wi
Fi and just paying for Wi Fi.
Speaker 2 (21:43):
And yeah, and the reality is you can get a
lot of stuff for free nowadays. And in fact, a
lot of these companies that offer paid stuff are offering
free areas where you can watch stuff, like I know
Roku that's a huge popular feature on them. It's called
like I think it's Roku, the Roku channel. And then
I know Pluto TV is really popular. Two b t
(22:05):
Ubi is really popular, and there's a there's a bunch
of them that all have stuff now don't forget their
their ads supported. You know, there's Voodoo, there's Crackle.
Speaker 1 (22:18):
There's a lot of these.
Speaker 2 (22:19):
I think Netflix is the only one that doesn't have
any free things to watch, except I do know Netflix
did have that one movie that All the Boys or
whatever it was called.
Speaker 3 (22:28):
Remember that movie the Yeah to All the Boys I
loved before.
Speaker 2 (22:32):
Yeah, I think I think they gave that out for free,
whereas anyone can watch that I think that was like
one of their things, but I think we're gonna see
that a lot more because something like a Disney Plus.
It's kind of it's tricky for them because you know
you're gonna get a lot of stuff. But imagine how
many more people would download the app if they knew
they can get a couple of things for free on there, right.
Speaker 3 (22:51):
Right, Yeah, that's true. Or they could put ads on
it and they get.
Speaker 1 (22:56):
Free And I know that, I know that.
Speaker 2 (23:00):
What's the other app that does this? Apple TV Plus.
They have a lot of stuff for free on their app.
You can watch like either like the first or second
episode of things for free, and then of course after that,
if you get hooked on it, you're gonna have to pay.
But a lot of these things are doing that. But
a good question about the Antenna's try it out. Speaking
of Apple and video, this is a first Apple is
(23:22):
now while Amazon is now actually selling videos through their
Apple apps. And I know that doesn't sound like a
big deal if you're on an Android device because everything
sort of works the same, but on Apple devices it's
been really tricky for digital purchases in the past, including
things like if you're on Amazon Prime Video, and you
wanted to rent a movie because that's your primary way
(23:44):
of watching things, you weren't able to do that through
the Amazon app on your phone. And the reason why
you weren't is not because it was illegal, it's because
the developers didn't want to put that functionality in. Because
any purchase that goes through ap Apple, they have to
give Apple a thirty percent cut of that purchase, and
(24:05):
so this is pretty typical for apps. If an app
sells for a dollar, they are giving thirty cents of
that dollar to Apple. And that's why things like if
you look at Netflix, you can't really sign up or
pay for Netflix through Apple. If you download the Netflix
app on your iPhone, it just says, hey, go to
Netflix dot com and sign up. There's other apps that
(24:25):
do that. I think Spotify does that as well. I
think you used to be able to sign up for
Spotify through Apple and then they took that functionality away.
And some of these apps actually charge more if you
go through the Apple purchase. So it might be eleven
ninety nine to subscribe to a music service through Apple,
but then if you go to their actual website, it's
only nine ninety nine. So again This is a pretty
(24:46):
big change because now it's kind of breaking down those barriers.
And I love that Apple and Amazon are doing this,
I hope. And this was actually something that came up
when I was selling my book. A lot of people
would ask me, Hey, Rich, I can't buy your book.
It says not available for purchase through the Kindle app.
And how confusing is that to people? They just figured, oh,
(25:07):
you can't buy this because they don't want to give
all those books that they sell. Imagine you've got to
give thirty percent of that to Apple.
Speaker 1 (25:16):
So hopefully that will change too.
Speaker 2 (25:17):
I hope that you can soon buy Kindle books through
the Kindle app on iPhone That would be pretty amazing,
or on more importantly.
Speaker 1 (25:25):
The iPad.
Speaker 3 (25:28):
All right, This next question comes from Lisa hi Rich.
How safe is Google pay now that some are saying
to use Wait sorry, how safe is Google pay now?
Some are saying to use it but not to touch
card keypads or the use of use of tash. I'm
(25:50):
a little leery of using it.
Speaker 1 (25:52):
Totally safe.
Speaker 2 (25:53):
Google pay, uh is the answer to Apple pay. So
do use Apple Pay on your iPhone? I do, and
so I've I've recommended all these mobile wallets for a
long time, and the reason why I recommend them is
because they're actually safer than swiping your card. Now, I
said swiping your card, because now most credit cards have
(26:14):
a chip in them and debit cards, and so I
can't really say that tapping your phone is safer than
actually tapping. Sorry, I can't say that tapping your phone
is safer than using the chip in your card, because
they both work in the same way. They both generate
a one time number that is passed on to the retailer.
(26:35):
And what that means is, do you remember when that
big Target hack happened when they all then?
Speaker 1 (26:41):
Do you remember that when.
Speaker 2 (26:44):
Yeah, it was a couple of years ago, it was
a big deal and it was like, oh my gosh,
anyone who used their credit card or debit card at Target,
you you were, you know, at risk because the hackers
got millions and millions of card numbers. And that was
back before we had chip cards. Now, when you use
your chip card at a retailer, and I'm talking when
(27:05):
you dip instead of swipe, right, only basically the only
place we finally we swipe anymore is the gas station.
Speaker 1 (27:11):
Otherwise your chip is it's.
Speaker 2 (27:14):
Pretty much how you're paying everywhere else. Now, when you
dip that chip card, it is transmitting a one time
card number to the to the merchant. So what that
means is if a hacker got that number or intercepted it,
it would not work. It just it just dissipates after
that one time use. And I guess online we still
use our credit cards, right, actually typing in the number.
(27:37):
So yeah, so that's another place.
Speaker 1 (27:40):
Where you are at risk.
Speaker 2 (27:41):
And so if you can use Google Pay online, or
if you can use one of these third party services.
I know they've got like Google, what's the other one?
I think Apple pay works online for a certain number
of retailers. Anyway, long story short, Yes, this is totally safe.
It is a better way to pay in general versus swiping,
but it is kind of the same as dipping your
(28:02):
chip into or dipping your card into the chip reader.
But yeah, and it's also much more convenient because I
thought about this the other day when I was at
the grocery store checking out and I had to use
my pin number, and I was like, eh, gross, I
got to touch this disgusting pin pad after all these
you know, people have touched it in these COVID times. Yeah,
(28:22):
so I was thinking it would be cool if the companies,
like the credit card companies would lift the requirements, like
right now it's like under like twenty five or fifty dollars.
You don't have to put your pin number in or
your uh, you don't have to sign oh whatever.
Speaker 1 (28:36):
Anyway, I don't think that's true. Actually, never mind, I
think that was I don't scratch that last part. I'm
not sure that that's still the case. But anyway, good question.
Speaker 3 (28:44):
Interesting. It is interesting because, like I've noticed, because I've
been trying to use Apple Pay whenever I'm like, you know,
at the pharmacy or whatever, and they always say like
I'll be like, oh, do you guys have Apple Pay
And they'll say like yeah, but it doesn't really work.
And it's just like, come.
Speaker 2 (29:01):
I And what does that mean when people say that.
They say that all the time, like, well, it doesn't
really work.
Speaker 1 (29:07):
What I mean, it doesn't work. It either works or
it doesn't, you know exactly. Yeah, I was at it.
Speaker 2 (29:13):
I was at a tiny diner in Solving, and they
had do you remember when I did the story on
the square terminal? Were you working with me at that point?
It was like, I flew up to San Francisco. It
was like a little thing that you would uh anyway, Square.
I got to interview the guy who started Twitter.
Speaker 3 (29:30):
Oh okay, I don't know. I don't think I was
with you, Okay.
Speaker 2 (29:35):
Anyway, So I saw this Square terminal, which is like
to me, if you're a small business, get the Square terminal.
It is the best payment system ever. It looks like
a little iPhone display and it just is so beautiful
as a method for taking my money. I am so
happy to spend my money at your business. And I
did the story on this thing, and I never saw
(29:55):
one in real life until this was, you know, like
a couple of weeks ago, when I was solving before
you couldn't leave your house, and this diner had one
of these little Square terminals. And I just assumed that
this person at the desk was going to say, oh,
you can't use Apple Pay. We don't know how to
use it with this. And I was all ready to
like try to just shove my phone right next to
(30:15):
it to like get it to like click, you know,
And she was like, she's like, oh, are you using
Apple Pay?
Speaker 1 (30:20):
I'm like, oh, you know about it? She's like, oh, yeah,
just tap and I.
Speaker 2 (30:23):
Was like, yes, So don't judge a book by its
cover and assume because it's a small, rinky dink kind
of business, they don't know what they're talking about.
Speaker 1 (30:33):
That was my.
Speaker 2 (30:35):
You know, that was my terribleness coming through.
Speaker 1 (30:37):
And yeah, so I was. I was nicely surprised. I
was shocked.
Speaker 2 (30:43):
And so anyway, I don't remember what the topic was,
but I love I love when businesses take the tap
to pay. It is my absolute favorite thing, that is
for sure. Okay, let me get through two quick stories
before we get to my interview with Libby. First off,
if you can't find a web right now, and I
know there's a lot of people that have been searching
for them, yeah, they're all sold out everywhere. Wise, if
(31:05):
you have one of these cheap Wise cameras laying around
your house, the company has put out firmware that will
turn your wisecam into a webcam. So if you really
need one of these things, you can download the firmware,
install it on the wisecam, and instead of becoming a
security camera, it will become a temporary webcamera that you
can use with your computer. This is not they made
(31:26):
it easy, but believe me, it's not going to be
very simple to use. You know, this is not something
my mom would do, but it's something that if you're
a little bit of a nerd, you can do this
and it's kind of cool.
Speaker 1 (31:38):
You just put the software on it.
Speaker 2 (31:40):
It's called flashing the software, and next thing you know,
your wisecam becomes a webcam. When this whole COVID thing
blows over in three or four years, you can put
it back to being a security camera. And by the way,
it can't be both at the same time. They tested
it with Zoom, Go to Meeting, Blue Jeans, Google Hangouts, Skype,
and Cisco. The other thing is, if you have a
(32:02):
Samsung Galaxy S ten or Note ten, you are getting
some Galaxy S twenty features, which is really nice. So
starting Friday, April third, there's gonna be a software update
that's going to roll out to give you several features
that launched with the S ten, including single Take, which
is a way to tap the shutter button once and
(32:24):
have your phone take all kinds of pictures wide slow mo, telephoto,
and the other one is night Hyperlapse, night Mode, Filters
Pro Video, clean View, which groups together the same shots
in your gallery, and quick Crop which lets you crop
pictures fast, and quick Share which lets you share things
(32:45):
kind of like air drop style to your friends. If
you've listened to this podcast for a while, you know
one of my favorite new apps.
Speaker 1 (32:53):
Is called Libby.
Speaker 2 (32:54):
Not necessarily a new app, but new to me and
I have so far read several books with it for free,
all through my local library. But here to describe exactly
what it is and give me a better understanding of
how the app works is Steve Potash. He is with Overdrive,
which makes Libby. Steve Welcome to the show.
Speaker 4 (33:14):
Thanks, Rich, and I appreciate your support of our public
libraries and benefiting from it.
Speaker 2 (33:20):
I imagine you guys are seeing increased demand. But let's
just start with what Libby is.
Speaker 4 (33:24):
Libby is the free app available to all readers of
all ages, and with the library card, the books are free.
In the US, you can borrow a ebook, a popular
ebook from the public library and then say I want
to read with Kindle and it will automatically appear in
your Kindle either device or in your Kindle reading app.
(33:47):
And I really want to mention the audiobook player in
Libby has been gaining so much love for the majority
of Americans who've yet to discovered the real pleasure of
having a story run to you. And almost every one
of the best sellers is available either as a free
ebook from the library or as an audiobook, both in Libby.
Speaker 2 (34:08):
All right, so tell me about the process of getting
these books. So what I've done is I've sort of
started using Libby as my book reading list, so when
I hear about a book, I just add it to
my list.
Speaker 1 (34:20):
Because there are some weights for these books.
Speaker 4 (34:22):
I can tell you that the books that the public
library makes available for citizens to borrow, they are all
paid for, and it is a tremendous source of ongoing
revenue and earnings, both for the publishers and more importantly,
the authors and agents. If the library has ten copies
of a new bestseller, the first ten people that would
(34:44):
walk in the branch and borrow it get to borrow it,
and others would be on a wait list. That same
system now is in the virtual library with Libby. But
I'm also proud to say that many libraries are now
adopting a sign taneous use or always available model.
Speaker 2 (35:03):
That's amazing. Now I've also seen sometimes where I don't know.
It's like just a little award or something where it's like, oh,
it's your lucky day. You can get this book right now.
What's that all about?
Speaker 4 (35:14):
So LAPL and San Diego County Libraries are using this
Lucky Day feature. So if you're readers in Libby or
at LAPL dot overdrive dot com or SDCL dot overdrive
dot com, they can check their browser a dozen times
a day, so even if they are in a weight list,
you may just see it pop into the homepage and
(35:37):
you can borrow it immediately.
Speaker 1 (35:39):
Oh I like that.
Speaker 4 (35:40):
So you can borrow all the ebooks and audiobooks and
magazines and never worry about them being late. There's never
a fine or late fee because at the end of
the lending period, which libraries or the user can set,
the books automatically expire and return themselves to the collection.
Speaker 2 (36:00):
Now that's one thing I have a question about, because
you know, for some of these books I see it's
like twenty one days, and what if you're not able
to finish that book in those twenty one days.
Speaker 4 (36:11):
Well, Libby has a very cool feature called renew and
if you are getting to the end of your lending
period and you have a chapters ago, you can see
if it's available for you to extend the loan. But
if there are many people waiting for that book, you
may have to get at the back of the line. Again,
since you had your turn.
Speaker 2 (36:32):
Can you talk about the increase in downloads? Have you
seen more interest in Libby ever since We've all been
kind of recommended to stay at home, Rich that's.
Speaker 4 (36:43):
A mild understatement. It's become mission critical that Overdrive and
Libby not only be prepared to onboard millions of first
time users over these last two plus weeks. Livvy will
see if you don't have a library card, it will
prompt you. Would you like to get an instant card
(37:05):
using your mobile cell phone number.
Speaker 2 (37:07):
Steve Potash from Overdrive, thank you for joining me to
talk about Libby. I am just about to finish my
book on Uber called super Pumped, which I got through Libby.
I've got my wife signed up on the app, so
she's going to start using it. Megan, are you using
it at all?
Speaker 4 (37:22):
I am.
Speaker 3 (37:23):
You know it's hard when, like certain things, you have
to wait like a couple of weeks. More So, I
have been like reading regular books and I do have
a book on Libby that I've been trying to finish.
Speaker 2 (37:34):
Yeah, my advice is to really set up a list
of books that you want to read so that way
when one of them comes available, something will come available.
But that's my advice is, don't just try to find
a book and start reading it that day, because you
may be a little disappointed to find that it's not available.
So make your book reading list on Libby and then
it will notify you when a book is available to read,
(37:55):
and then you can download it to your Kindle. Such
a cool service. That's going to do it for this
episode of the show. For links to what we talked about,
take a look at the show notes. And we'd love
it if you would rate and review this podcast. I mean,
let's be honest, what else do you have to do
these days? We're all kind of sitting at home. If
you do that, it helps other people discover it. Just
go to rate this podcast dot com, slash rich on Tech,
(38:20):
or we'd love it if you texted the link to
a friend. Let me read a recent review. Sue and
Camerio says rich on Tech always delivers great information.
Speaker 1 (38:30):
Love his podcast TV spots.
Speaker 2 (38:32):
I'm such a techy dinosaur, but I can pick up
nice tidbits to help me get a bit more up
to speed. Well, thank you Sue and came rio U.
Producer Megan. Where can folks find you?
Speaker 3 (38:44):
I'm on Twitter at producer.
Speaker 2 (38:46):
Megan, and you can find me safe at home and
on social media at rich On Tech. I am so
ready to get back to normal life. I hope that
we can very soon. But stay saye, folks, I'm rich
tomorrow On behalf of myself, Producer Megan, and everyone that
helps get this show to your ears.
Speaker 1 (39:06):
Thanks for listening. We will talk to you real soon
Host
Rich DeMuro
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