Episode Transcript
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Speaker 1 (00:02):
Hey there, everybody. It is almost Thanksgiving and that means
a lot of you are hitting the roads or hitting
the air and you are heading to the airport this week.
It is Tuesday, November twenty fifth. Welcome to this edition
of Amy and TJ. And the government wants you to
do better, to dress better, to take care of your kids, better,
(00:27):
to be kinder. They are saying, the golden age of
travel starts with you. TJ. We have been traveling a
lot this year, and we have seen a lot of
bad behavior. We haven't seen the brawls and the fights
that you see a lot online, but man, it gets tense.
Speaker 2 (00:47):
Yes, and it's the airline's fault. So no I said
that we were in the frustrating money. Everything costs money.
You got to get there earlier. Richard Reid screwed us
all those years and taking our damn shoes off. All
this stuff collects and it costs money and shut down.
You add this all and it's freaking stressful. It's annoying.
So we have to I want to concede and give
some I guess some credit to passengers out there. Travelers. Yeah,
(01:11):
we get it, we get frustrated, but there's still some
of the behavior we have seen, there's absolutely no excuse
for it. And Sean Duffy, who is now for whatever reason,
become the most I guess, most popular person in the
administration to a certain degree, he is out there once
again this he just continues robes, in my opinion, to
nail it, and he nailed it with this video. Given people,
(01:34):
he's giving you not just suggestions for what to do.
He almost appeals to your humanity and to a better
time when we were we treated each other better in
this country, sure, but better when we travel together.
Speaker 1 (01:48):
That's right, And we have been applauding Sean Duffy. He
has gotten in front of all of these issues. He's
taken ownership of some of the issues. And I appreciate
we talked about. I appreciate what he said in this
nineteen sixties style PSA because it starts with the way
it used to be. Air travelers dressed in suits and hats,
(02:11):
putting on their Sunday finest to go to the airports.
And I have always believed in TJ I know you
do too. How you dress is a reflection of the
care you've taken to go somewhere, to be somewhere, and
it creates a different atmosphere. It creates a different attitude.
If you're dressed up, you act a little more formally,
(02:32):
you act a little bit more politely.
Speaker 2 (02:35):
Do you not, I don't know. Some people are assholes
no matter what they're wearing. I get what he's saying,
and I appreciate it. I mean I don't. Yes, it
adds to an atmosphere. You feel different about the room
you walk into when it's a kid's playroom versus a
formal dinner, not just because of the behavior, but because
of how people are dressed. It does you walk into
(02:57):
a room, and it does set a mood. I don't know.
We've become accustomed to what is the standard dress for
anybody under the age of twenty one to an airport.
Probably pajama bottoms in a hoodie.
Speaker 1 (03:09):
Yeah, pajamas, sweatpants. Look. We love to people watch everywhere,
but especially at airports. And look. I have always been
somebody who likes to Yes, I want to be comfortable,
but I also want to look cute. And I am
amazed people roll out of bed and just walk into
the airport a little disheveled, a little unkempt, and a little, uh,
(03:32):
just hectic. I think it adds to this like feeling,
this frenzy feeling, and that creates some negative energy, and
that can create some of the heated exchanges we've seen.
Speaker 2 (03:43):
I actually the address.
Speaker 1 (03:45):
I do agree that your general way of presenting yourself,
even the carr you take, getting your kids rate all
of that. I do think you're bringing an energy into
the airport. I do think that you disagree.
Speaker 2 (03:58):
I would yes, one hundred percent. No matter who you
are and how you dress, you can be the light
in any room. Now, if you have a whole collection
of people at six a m. In a security line
bumming it, then yes, it does add to a a
casualness of the experience, but it goes beyond beneath casual.
(04:24):
I could say it doesn't feel like a and a
lot of people say it shouldn't like a formal or
an experience, or anybody took care to put themselves in
front of the biggest audience you're going to see most
people every day is the people who see you in
an airport and look to each here's or her own.
But yes, you will not ever ever, ever, and I
(04:47):
have I can't remember the last time I did it
fluent sweats No, No, I get that, but yes to
why are we not presenting ourselves the best way we
can in front of the largest audience we see And
a lot of people simply say, I'm going a flight
for five hours.
Speaker 1 (05:07):
I want to be comfortable. I get that. But this
reminds me of the broken window theory, and it's this
idea that when people see signs of neglect, even if
it's on your own person or just when people aren't
taking care of the things around them and even the
airport itself, then you perceive neglect and then people are
(05:29):
more likely to participate in antisocial behavior. They're more likely
to just have a bad attitude when they're surroundings or
even what they're presenting are not at their heights. There's
a reason why there's a dress code at work, there's
a reason why there's a dress code at school. It
does affect behavior, and it's pretty remarkable. In this PSA,
(05:51):
they actually show some of the meltdowns we've seen online,
things that have gone viral, and so they splice what
it used to be like when people we're excited to
go to the airport and got all dressed up and
had everyone presentable versus now where people are throwing punches
and you know, just on edge basically, And they coupled
this PSA with some real statistics that, look, we know
(06:15):
things are up. Air rage became much more common during
the pandemic because people were upset about folks who had
their masks on or didn't have their masks on, And
somehow it just became more common and the numbers don't lie.
Twenty twenty four saw double the number of unruly passengers
compared to twenty nineteen, the year before the pandemic. Does
(06:35):
that surprise you, uh, surprised?
Speaker 2 (06:39):
No, We've been going this way for a long time.
I mean people, this is the pandemic was awful, and
right after it was awful. And to see every single
flight that some flight attendant, some poor flight attendant who's
already suffering through and has her mask going and have
to keep dealing with this. The whole pandemic is your
(06:59):
fighting her because you don't want to put your mask
over your nose and think you have a right to
tell that. I don't know. I know, you pay all
that money and you feel like these are your servants
now you can't treat them that way, ye, and that's
too often what I see.
Speaker 1 (07:12):
To your point, one in five flight attendants, This is
directly from Sean Duffy's press release. One in five flight
attendants experienced physical incidents in twenty twenty one, So they
actually were a part of, or witnessed or saw That
is a remarkable number. One in five flight attendants in
one year experienced physical incidents. And they said there have
(07:34):
been They actually have number thirteen thousand, eight hundred unruly
passenger incidents since twenty twenty one, and they want to
put an end to it. And I appreciate the fact
that Duffy is making this his mission. He said, we
are bringing civility back. It enhances travel experience for everyone,
the flight attendants, the pilots, the passengers. And so he said,
(07:57):
let's maybe go back to an era where we didn't
wear our pajamas to the airport.
Speaker 2 (08:03):
Sure people will take offense to that. Dare you tell
me what to wear? And he's not telling people. He
made a suggestion. He's making a suggestion for what could
make the experience better for everybody. Obviously, nobody's gonna listen,
I say, nobody. But it's a message where if anybody
watches this what minu and a half video, Yes, you
will think differently about how you carry yourself at the airport.
Speaker 1 (08:25):
I do. I think so too, and I appreciated it.
He had the what was it a Frank Sinatra's Come
Fly with Me playing in the background, and look, we
have severe weather that is threatening much of the country.
There are going to be massive delays. We just came
off the heels of all of those delays and cancelations
with TSA workers calling out, air traffic controllers calling out.
So it has been a tumultuous fall, and now when
(08:48):
you have bad weather, added to the fact that this
is supposed to be the busiest air travel in fifteen years.
I know we've joked that Triple A always comes up
with a record setting number of travelers this year, but
truly they say this year, when it comes to air travel,
it will be the busiest in fifteen years. Coupled out
with weather woes, and you're going to have frustrated folks.
(09:11):
So it it. I think it's cool to have him
ask folks to be intentional, be intentional about the experience
and the energy you're bringing to the airport and to
the airplane.
Speaker 2 (09:22):
And you know what, you you will get much further
by being nice to people. And I know it is
all is flying ever fun and not stressful? Maybe if
you I guess we make it fun, well, we always do,
but let's I mean, look, let's be clear here. We
have been privileged to five first class, yes, almost one
hundred percent of the time, certainly these days. That does
(09:45):
help the experience a whole lot. But it doesn't change
the traffic we had to get to. That doesn't change
how long the line was. It doesn't change what mood
the gate agent might have been in. It doesn't change
the same babies I gotta pass eyeing right, It's yes,
the airport is chaos. We have found a way to enjoy. Yes,
(10:05):
we enjoy each other. But the people watching and the
fun we have, it's just a good time. And I
love you know this. I go out of my way
with flight attendants. You do the things I have gotten
in life on a flight because all I did wasn't crazy.
Just she's use or he used to people treating them
like shit. Right, somebody walks on and looks them in
(10:27):
the eye, ask them how they're doing and waits for
the answer. You won't believe how much you'll get.
Speaker 1 (10:31):
It's so true. And I've always looked my kids have
realized very early on what a please and a thank
you will do. And flight attendants specifically seem to be
like jaw drop that someone has actually said please or
thank you to them, and yes, look them in the eye,
in the eye, it doesn't take that much. When we
come back, Sean Duffy gave a list of questions he
(10:54):
wants you to ask yourself before you head to the airport.
We'll tell you what they are when we come back,
all right, Transportation Secretary Sean Deffy has asked all of
(11:14):
you to take ownership of what you're bringing to the airport.
He says, the golden age of travel starts with you.
They want to change the way we interact not just
with flight attendants and pilots and TSA workers and airline workers,
but honestly the relationship you have with yourself, with your children,
with your family. He's really trying to push this personal
(11:37):
responsibility when it comes to making air travel better. And
we know this week is going to be a hell
of a week, as it is every year, and so
Sean Duffy put out this PSA. And he is asking
you to ask yourself some questions, and Teja, I already
know how you're going to answer all of these, because
I think you pretty much have the correct answer each time.
(12:00):
The first question, he says, you should ask yourself, are
you helping a pregnant woman or the elderly with placing
their bags in the overhead? Bind?
Speaker 2 (12:07):
Always?
Speaker 1 (12:08):
Always?
Speaker 2 (12:09):
Oh, and not just that you know what I've had
to do. Now, be careful about asking any woman to
put it up there, because for some reason, some people
get offended. Now I'm notve talking about yes, me and you, babe,
that's a different thing, and we joke about. But some people, Now,
some women get offended. Well, you don't think I can
get my bag, I can't carry mine. I don't know's it's.
I'm careful now about asking. I'm hesitating to ask a
(12:32):
woman if I can help her with her bag because
she might get pissed because I look at her as weaker.
Speaker 1 (12:37):
Well, that's on her. I will tell you it's always
kind to ask. And even if I'm fine getting it
up myself and I don't want to put anyone else out,
I will say thank you so much for asking. But
I'm good, and I think it's always good to ask.
That's that's phenomenal, all right. The other the next question
that Sean Duffy wants you to ask yourself, are you
dressing with respect? Always?
Speaker 2 (12:58):
Respect? Obviously, I surely am. I mean you know this.
In the in the warmer months, every time I go
to the airport, I have a sports jacket on. You
do in the winter. It's a flighter, it's a leather
jacket or something like that. But I will wear a
sports jacket every single time, head to toe, put together
like I'm going out on for a night out, for
(13:20):
dinner or something. I see it as such. It doesn't
matter if I'm flying five hours to La or if
I'm flying to Turk. So we're flying to niece.
Speaker 1 (13:30):
I'm dressed, yes, And people always notice they're like smart
dress and brother. They always come up and say something
to you. Yeah, because you do stand out because most
people do not well.
Speaker 2 (13:40):
You, we say me, but you always do the same.
You put yourself together and going out, and we see
plenty of people who do. And I want to make
sure we're not getting onto anybody else for not doing so.
But these are the choices we make.
Speaker 1 (13:50):
Yes, of course, are you keeping control of your children
and helping them through the airport? We have seen remember
when those kids were on They're on top of their
suitcases racing down basically. Oh that was in La There's
like a decline, right, and.
Speaker 2 (14:10):
They were going down that thing constantly as we were
at a restaurant, And like, why would anybody allow your
children to behave this way in the middle of an airport.
They're riding down.
Speaker 1 (14:19):
On their Look, it blows my mind.
Speaker 2 (14:22):
What are you supposed to say? I don't know, Hey,
let them do their thing and stay out of their business.
Speaker 1 (14:26):
Fine, you get to stay out of their way. That's
the problem trying to avoid. It's just yeah, but it's
one thing you should ask yourself. Are you keeping control
of your children and helping them through the airport? The
next question, are you saying thank you to your flight attendants?
This is so important, so so important. They are there
to keep you safe, they are there to help you
(14:49):
in the process. But they are not your servants.
Speaker 2 (14:52):
They are people who deserve your gratitude and your mercy.
Quite frankly, you see what they're doing. You see what
they're doing in this damn airplane. If you see probably
everybody around hardly you know what, not even you pay
attention to how other people treat the flight attendant, and
you'll go Jesus right, I don't want to be that ever.
Speaker 1 (15:09):
Yeah, I know. Sometimes it is just about taking a
moment and observing and then recognizing what your role in
all of it is and how you can like that
is something that I think, man, every time I take
a step back, it is like, whoa, I now know
what I don't want to do, and maybe I've done
it in the past and it stops now. The other thing,
are you saying please and thank you in general, just
to anyone, to everyone? If you bump someone, Like how
(15:31):
many times do you get hit with someone's backpack or
bumped along the way and you don't even get the
excuse me or pardon me, or it's or I'm sorry.
It's it's remarkable somehow, Like when we're in our vehicles,
people are the same way. There's some sort of anonymity
where it's just me versus them, every man for himself,
and that's what collectively makes the airport so difficult. Sometimes
(15:53):
sometimes it's just saying please and thank you and excuse me,
and so yes, obviously he is putting the onus on
path messengers. But I think maybe some people get offended
by this. I actually think it's empowering. It's a recognition
and a recalibration of what we can do, like we
can all make it better by individually deciding to do so.
Speaker 2 (16:14):
You offend it? You think offended by as a few?
Speaker 1 (16:17):
Oh, I think people might be offended saying, who are
you to tell me how to dress and how to act?
You're not my dad? Who do you think you are?
I think some people might get offended by that PSA.
Speaker 2 (16:26):
But the folks who have that reaction, don't you need
to stop and ask why you're reacting that way? You
can just keep going about your life. But why do
you have an angry reaction to him making a suggestion?
I love some stuff. I mean, we hear stuff from
the administration and suggestions and this and that all the time.
Take them or leave them. We you and I just
happen to be on board with almost everything that this
(16:49):
man said when it comes to the experience at an airport,
and if nothing else, folks, if you're flying, just give
it a shot once and see how your experience might
be different. If you walk in there, your best dress
to the nines, not bumming it not when you look
like a slouch, You're probably gonna behave that way. Try it,
I encourage everybody. Just try it once and see if
(17:11):
it changes your experience. Try it. When that TSA agent
who barks at you a little bit, don't push your
don't push your car, not yet, don't leave, take your
shoes off, go back, hands off that person, Just say,
sure thing, what do you need me to do? Do
you need me to do here? My apologies, I didn't know.
I ah. Just give kindness back to these folks who
just went a month and a half damn near without
(17:32):
a paycheck. Yeah, just give everybody a break. Your experience
will change when you change their experience. What's the line, robe,
The best way right to get yourself out of a
funk or depression is to serve yes right. This is
the same thing if you're pissed at the airport about
what time you had to get up the line was
too long? Man, look at somebody and help them smile
at a TSA agent, they don't smile back.
Speaker 1 (17:53):
Oh well, I love this, and I do think it's
something we have to remind ourselves, because the instinct is
to get angry, to get defensive, to think, how could they?
How dare they? How are they acting? All I can
say is when I feel myself thinking and feeling those things,
I say, wait a minute, what can I do? I'm
going to change this right now? And I do think
that's kind of what this PSA is saying. And if
(18:15):
everybody could just take a little bit from this, I
think it could just I applaud the effort put into
empowering the passenger to help create a better environment.
Speaker 2 (18:25):
Can do it. While he's at it, we should bring
back smoking on planes.
Speaker 1 (18:29):
No, I will say this at the end of the
news release, the Transportation Department's news release, it did promise
that the government was doing its part as well, that
they are building an all new air traffic control system,
and they say that they are going to increase hiring
when it comes to air traffic controllers and that will
(18:50):
go a long way to hopefully easing some of these delays,
easing some of these cancelations, which creates a lot less
frustration among people trying to get somewhere. And so for that,
we thank him, and we thank him for the PSA.
It would be interesting to see if everyone just takes
a little bit of it as they head to the
(19:10):
airports this week. Maybe we'll have a calmer and less
combative week of flying and without everyone. We hope you
have a wonderful travel experience this week. I may be
Robach alongside TJ. Holmes. We'll talk to you soon.