Try taking a front-line view of your organization
Learn more about your ad-choices at https://www.iheartpodcastnetwork.com
See omnystudio.com/listener for privacy information.
Episode Transcript
Good morning. This is Laura. Welcome to the New Corner Office,
the podcast where we share strategies for thriving in the
new world of work where location and ours are more
flexible than in the past. Today's tip is to be
your own receptionist or do other front line work from
(00:27):
time to time. If you're in a leadership roule at
your organization, you probably take a broad view of your
organization's work. You focus on the mission you ask about
the bottom line, is your market share growing, what our
employee retention rates? What new competitors have entered your space?
(00:48):
Questions like these are essential, but sometimes it can also
be helpful to get down into the weeds so you
can understand the everyday experiences of your clients and customers.
One great way to do this is to fill in
as the receptionist every now and then pick up the
(01:08):
phone for the mainline at your organization and pay attention
to what colors have to say. You could do the
digital equivalent by fielding the queries that come into your
organization's main inbox. Do you get questions from customers about
whether your current hours and services are the same as usual,
or whether there have been COVID related adjustments. If so,
(01:30):
maybe you can make this information easier to find on
your website or social media. Are concerned clients calling or
emailing because they haven't yet received a mailing they usually
get in early December, Maybe that means you need to
communicate more clearly that you've gone all digital this year.
Are you getting compliments about a recent webinar and inquiries
(01:54):
about whether the recording is available for people who couldn't attend.
That is a great occase to share the positive feedback
with the person who put together the webinar and talk
with the communications team about promoting the recording to new audiences.
It's easy to assume that as a senior leader, your
time is best spent far away from day to day operations,
(02:18):
and that's generally true. But by taking a different perspective
from time to time, you can enjoy a front row
seat to see the experiences of your customers or clients.
By filling in as a frontline worker every now and then,
or by shadowing a frontline worker, you can learn a
lot about how your organization is serving your customers, and
(02:41):
you will definitely get ideas for how your organization can
do its job even better. In the meantime, this is Laura.
Thanks for listening, and here's the succeeding in the New
Corner Office. The New Corner Office is a production of
I Heart Radio. For more podcasts, visit the I Heart
(03:04):
Radio app, Apple Podcasts, or wherever you get your favorite shows.
H
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
The Burden
The Burden is a documentary series that takes listeners into the hidden places where justice is done (and undone). It dives deep into the lives of heroes and villains. And it focuses a spotlight on those who triumph even when the odds are against them. Season 5 - The Burden: Death & Deceit in Alliance On April Fools Day 1999, 26-year-old Yvonne Layne was found murdered in her Alliance, Ohio home. David Thorne, her ex-boyfriend and father of one of her children, was instantly a suspect. Another young man admitted to the murder, and David breathed a sigh of relief, until the confessed murderer fingered David; “He paid me to do it.” David was sentenced to life without parole. Two decades later, Pulitzer winner and podcast host, Maggie Freleng (Bone Valley Season 3: Graves County, Wrongful Conviction, Suave) launched a “live” investigation into David's conviction alongside Jason Baldwin (himself wrongfully convicted as a member of the West Memphis Three). Maggie had come to believe that the entire investigation of David was botched by the tiny local police department, or worse, covered up the real killer. Was Maggie correct? Was David’s claim of innocence credible? In Death and Deceit in Alliance, Maggie recounts the case that launched her career, and ultimately, “broke” her.” The results will shock the listener and reduce Maggie to tears and self-doubt. This is not your typical wrongful conviction story. In fact, it turns the genre on its head. It asks the question: What if our champions are foolish? Season 4 - The Burden: Get the Money and Run “Trying to murder my father, this was the thing that put me on the path.” That’s Joe Loya and that path was bank robbery. Bank, bank, bank, bank, bank. In season 4 of The Burden: Get the Money and Run, we hear from Joe who was once the most prolific bank robber in Southern California, and beyond. He used disguises, body doubles, proxies. He leaped over counters, grabbed the money and ran. Even as the FBI was closing in. It was a showdown between a daring bank robber, and a patient FBI agent. Joe was no ordinary bank robber. He was bright, articulate, charismatic, and driven by a dark rage that he summoned up at will. In seven episodes, Joe tells all: the what, the how… and the why. Including why he tried to murder his father. Season 3 - The Burden: Avenger Miriam Lewin is one of Argentina’s leading journalists today. At 19 years old, she was kidnapped off the streets of Buenos Aires for her political activism and thrown into a concentration camp. Thousands of her fellow inmates were executed, tossed alive from a cargo plane into the ocean. Miriam, along with a handful of others, will survive the camp. Then as a journalist, she will wage a decades long campaign to bring her tormentors to justice. Avenger is about one woman’s triumphant battle against unbelievable odds to survive torture, claim justice for the crimes done against her and others like her, and change the future of her country. Season 2 - The Burden: Empire on Blood Empire on Blood is set in the Bronx, NY, in the early 90s, when two young drug dealers ruled an intersection known as “The Corner on Blood.” The boss, Calvin Buari, lived large. He and a protege swore they would build an empire on blood. Then the relationship frayed and the protege accused Calvin of a double homicide which he claimed he didn’t do. But did he? Award-winning journalist Steve Fishman spent seven years to answer that question. This is the story of one man’s last chance to overturn his life sentence. He may prevail, but someone’s gotta pay. The Burden: Empire on Blood is the director’s cut of the true crime classic which reached #1 on the charts when it was first released half a dozen years ago. Season 1 - The Burden In the 1990s, Detective Louis N. Scarcella was legendary. In a city overrun by violent crime, he cracked the toughest cases and put away the worst criminals. “The Hulk” was his nickname. Then the story changed. Scarcella ran into a group of convicted murderers who all say they are innocent. They turned themselves into jailhouse-lawyers and in prison founded a lway firm. When they realized Scarcella helped put many of them away, they set their sights on taking him down. And with the help of a NY Times reporter they have a chance. For years, Scarcella insisted he did nothing wrong. But that’s all he’d say. Until we tracked Scarcella to a sauna in a Russian bathhouse, where he started to talk..and talk and talk. “The guilty have gone free,” he whispered. And then agreed to take us into the belly of the beast. Welcome to The Burden.